Hotel ZaZa Houston Memorial City

Location: 9787 Katy Freeway 77024, Houston, us

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Facilities for disabled guests
• Non-smoking throughout
• Kid meals
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Happy hour
• Front desk (limited hours)
• Free wired internet
• Golfing on site
• Self parking (surcharge)
• Free pool cabanas
• Pool sun loungers
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Exercise/lap pool
• Health or beauty spa nearby
• Swimming nearby

Rooms Available

• Balcony Corner Suite King

  This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath or a shower and free toiletries. This suite has air conditioning, a mini-bar, a flat-screen TV with satellite channels and a balcony. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Cots

• Standard Room, Balcony

  Offering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room offers air conditioning, a private entrance, a mini-bar, a seating area and a flat-screen TV with satellite channels. The unit has 1 bed.

  Max Occupancy: 4 (3 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Private entrance
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Cots

• Premium Room, 1 King Bed, Accessible

  Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room provides air conditioning, a private entrance, a mini-bar, a seating area and a flat-screen TV with satellite channels. The unit offers 1 bed.

  Max Occupancy: 4 (3 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Private entrance
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Cots

• Premium Room, Multiple Beds

  Offering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a private entrance, a mini-bar and a wardrobe. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Private entrance
  • Alarm clock
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Cots

• Superior King Room

  Offering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room offers air conditioning, a mini-bar, a seating area, a wardrobe and a flat-screen TV with satellite channels. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Cots

• Premium Suite, Balcony

  This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath or a shower and free toiletries. The suite features carpeted floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a mini-bar, as well as a wardrobe. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Cots

• Signature Suite

  1 King Bed

  650 sq feet

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - 24-hour room service and minibar (fees may apply)

  Sleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Shower, bathrobes, and slippers

  Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Closed-captioned TV

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Room service (24 hours)
  • Designer toiletries
  • Premium bedding
  • Turndown service
  • Blackout drapes/curtains
  • Free WiFi
  • Pillowtop mattress
  • Free cribs/infant beds
  • Bedsheets provided
  • Champagne service
  • Soap
  • Laptop-friendly workspace
  • Closed captioned TV
  • Visual fire alarm
  • Lever door handles
  • Desk chair

• Junior Suite, Balcony

  1 King Bed

  600-sq-foot room with a balcony/patio

  
  

  Layout - Bedroom, living room, and sitting area

  Internet - Free WiFi

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - 24-hour room service and minibar (fees may apply)

  Sleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Shower, bathrobes, and slippers

  Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Closed-captioned TV

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Toilet paper
  • Shampoo
  • Wheelchair accessible
  • Daily housekeeping
  • Room service (24 hours)
  • Designer toiletries
  • Premium bedding
  • Separate sitting area
  • Turndown service
  • Blackout drapes/curtains
  • Free WiFi
  • Pillowtop mattress
  • Balcony or patio
  • Free cribs/infant beds
  • Bedsheets provided
  • Champagne service
  • Soap
  • Laptop-friendly workspace
  • Closed captioned TV
  • Visual fire alarm
  • Lever door handles
  • Desk chair

• Premium Suite

  1 King Bed

  880-sq-foot room with city views

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - 24-hour room service and minibar (fees may apply)

  Sleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and slippers

  Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Closed-captioned TV

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Slippers
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Room service (24 hours)
  • Designer toiletries
  • Premium bedding
  • Turndown service
  • Blackout drapes/curtains
  • Free WiFi
  • Pillowtop mattress
  • Free cribs/infant beds
  • Bedsheets provided
  • Champagne service
  • Soap
  • Laptop-friendly workspace
  • Closed captioned TV
  • Visual fire alarm
  • Lever door handles
  • Desk chair

• Superior Room, 1 King Bed

  1 King Bed

  500-sq-foot room with city views

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - 24-hour room service and minibar (fees may apply)

  Sleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Shower, bathrobes, and slippers

  Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Closed-captioned TV

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Room service (24 hours)
  • Designer toiletries
  • Premium bedding
  • Turndown service
  • Blackout drapes/curtains
  • Free WiFi
  • Pillowtop mattress
  • Free cribs/infant beds
  • Bedsheets provided
  • Champagne service
  • Soap
  • Laptop-friendly workspace
  • Closed captioned TV
  • Visual fire alarm
  • Lever door handles
  • Desk chair

• Premium Room, 1 King Bed

  Featuring free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room features air conditioning, a private entrance, a mini-bar, a seating area and a flat-screen TV with satellite channels. The unit has 1 bed.

  Max Occupancy: 4 (3 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Private entrance
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Cots

Guest Reviews

• Christopher (4/5): - Room Customer service, credit card undisclosed surcharge, valet service and no self parking.
• Trevor (10/5): -
• EREN (9/5): -
• Jennifer (10/5): Will book again! - Upgraded to a suite and it was phenomenal. Valet was wonderful. Double king option is key factor of why we booked and will take advantage of that option again. Nothing.
• Q8772EHkimm (10/5): Great stay! - Melanie was beyond amazing! She was not only friendly and welcoming, but she was highly attentive of me throughout my stay. I highly recommend the hotel!!
• susanpT6604II (10/5): 10/10 experience - Kelley and Lindsay were amazing!! The service was so amazing and they were both so personable. Will stay here every time I’m in Houston!
• Q9552YOsarahj (10/5): Kelley + Lindsey - Kelly is the best person I have ever met in terms of being at a hotel. She was so welcoming. She made sure that I got into my room and that she made sure everything was aligned in order and was very very organized. I haven’t had an experience like this at a hotel in a very long time. She is amazing.
• madalynm708 (10/5): BEST stay in Houston <3 - Kelley & Lindsay were the best! So accommodating and excited to host our group and made sure we had the BEST time!
• Yuyao (10/5): -
• 886mckenzies (10/5): 5 stars - William provided amazing service! Very attentive and kind! Also took great care of our pup 🐶
• U8904HTkevind (10/5): A perfect weekend - We had an amazing experience at Hotel Zaza. Ashmely and Jachie greeted us at the front desk and made sure that we had a perfect room and that everyone in our family was both comfortable and happy. We had a stunning city view and we're able to relax poolside between our commitments. I highly recommend Hotel Zaza!
• V9645MRjackiek (10/5): Outstanding experience and customer service - What a fantastic time we had at our annual company banquet weekend. I would like to recognize 3 outstanding staff members. Front desk Josh not only remembered us from last year but recalled how I like cherry lollipops and had them at the desk upon arrival! That was huge. ;) Next is Melita Lucero who also remembered us and was gracious and exceptional as always. Last but not least, our bellman Victor. Who handle our large amount of luggage like a Jenga pro and was very personable. All these staff made our visit much mire enjoyable! Cya next year!
• mileenac2019 (10/5): Always a great time. - This is our 4th year visiting this hotel and it’s one of our favorite places to stay. My husband and I look forward to this trip every year. When we dine at the tipping point, our server William is a familiar face. His service is fantastic; he never gets it wrong, and always makes sure we are taken care of. Whenever we go to this restaurant, we look for William! Thank you for always making our stay extra memorable.
• Y3686ZUjimb (10/5): The ideal place to hold a banquet or special event - All of the staff were fantastic and made our alumni banquet an exceptional experience. Shiek (I don't know his last name) was welcoming and very helpful at the valet drop off. Ashmely was friendly and very helpful at check-in and check-out. She got our room ready early and arranged for people to help us with our luggage and the 3 Rubbermaid containers we had for the banquet registration materials on both arrival and leaving. Ashley Khan did a superb job coordinating the banquet and making sure everything went smoothly that night. Hotel ZaZa is definitely the place to hold a banquet or special event.
• T9375CMkristyh (10/5): Friendly Service - William was very kind and his service was on point. Really appreciate his attentiveness and amazing customer service
• Briana (10/5): -
• kevinj201 (10/5): Great for couples - Excellent service, spa was amazing
• Cruiser663544 (10/5): room service - Room service was amazing and so accommodating!
• mmg123456 (10/5): Fabulous hotel with fabulous staff! 10/10 - Cannot say enough wonderful things about this hotel! We stayed here for a girls weekend. My friend and I stayed here with our two teenage daughters. We all had a wonderful experience. First, the hotel smells amazing the second you walk in the door. I ended up purchasing their signature scent candles and room spray. Second, the staff is very friendly and helpful. William at the restaurant and pool area did an amazing job taking care of us! The pool area is gorgeous, the rooms are comfortable and stylish, and the location is perfect. Lots of restaurants and some shopping within walking distance. We will absolutely stay here again!
• phish666 (10/5): Hotel ZaZa is always a great experience! Highly recommend! - Beautiful hotel. Staff are always friendly, helpful and polite. Rooms are very clean, beds are comfortable and bathroom spacious. I use a walker and never had to request an ADA room as the rooms are extremely spacious. Very quiet. I treated myself to a spa day and lunch. The spa was like my own relaxing experience. All staff were so helpful. I had a waitress (Melita) who was very nice and engaging. I have never had a bad experience. Will plan to stay here whenever I am in town. Great value for location. Always feel safe here.
• GuadalupeD22 (10/5): Hotel ZaZa Turned Our Travel Nightmare Into an Amazing Stay - Our stay at Hotel ZaZa Memorial City turned what started as a stressful travel mishap into an unexpectedly wonderful experience. After missing our connecting flight to Trinidad, my wife Marissa and I suddenly found ourselves stuck in Houston and scrambling for a place to stay. From the moment we arrived at Hotel ZaZa, the entire team went out of their way to make us feel welcomed and taken care of. The front desk team was incredibly kind and understanding of our situation. They made the check-in process smooth and reassuring during what had been a very frustrating travel day. That level of empathy immediately set the tone for our stay. The restaurant staff was equally fantastic — warm, attentive, and genuinely friendly. What could have been a stressful overnight stay quickly turned into a relaxing and enjoyable experience thanks to their hospitality. Even the housekeeping team greeted us with smiles and warmth, which really speaks to the culture of service at this property. What impressed me most is that everyone we encountered seemed to genuinely care about making our situation better. It’s rare to see such consistent hospitality across every part of a hotel. Instead of remembering Houston as the place where our trip got derailed, we’ll remember it as the place where Hotel ZaZa turned a travel headache into a memorable and enjoyable stay. Thank you to the entire ZaZa team for your kindness and professionalism. We truly appreciate it and will absolutely be back.
• 193marissaa (10/5): Front Desk Hero – Thank You, Ashmely! - I ended up unexpectedly stranded in Houston for two days after missing an airline connection and learning I couldn’t be rebooked for 48 hours. To make matters worse, this happened at the start of my milestone 50th birthday trip. Thankfully, Ashmely at the front desk at Hotel ZaZa Memorial City completely turned the situation around. She was warm, professional, and genuinely empathetic when I explained what had happened. Her kindness alone made a difference, but she went even further by sending a bottle of Prosecco to my room to help me celebrate my birthday. What could have been a frustrating experience became a memorable one thanks to her thoughtfulness and exceptional hospitality. Hotel ZaZa is lucky to have Ashmely on their team. Thank you for making my unexpected stay so special!
• ngwedlapaulm (10/5): My experience was great. The staff at the front desk, the restaurant especially Melita we were great. The housekeeping . - Great location. The atmosphere is excellent. The room is spacious and exceptional clean.
• A6269NOjasonw (10/5): Cozy and Comfortable - Josh and Ashmely made my stay even better by being both professional and personal! If you want a great stay at a cozy hotel, Zaza memorial is the place!
• Thompson (10/5): -
• arperkins (10/5): Memorial City Hotel Zaza Superlative Service Every Visit to Houston - Hotel Zaza Memorial City is a Gem in West Houston The lobby is colorful and welcoming The valets Xavier ,Jackson, Caroline are so friendly I feel like returning family when I return “home”. The rooms and beds are luxurious Most of all the service here is superlative If you are lucky enough to get Maria Martinez to bring you breakfast each morning you will have a start of a great day. She comes with a smile and an encouraging word. She remembers that I said I travel around in my car all day and then brings next morning extra ice for my water jug I won’t even co sided going to the restaurant if it means missing Maria’s cheerful start of the day This hotels employees give superlatice service beyond any I have found in Houston
• W1042AVzachw (10/5): Wonderful Staff - Ashmely was fantastic, and this trip exceeded my expectations solely because of the staff. very kind, attentive, and knowledgeable. I called beforehand and let the front desk know I was cerebrating a special occasion with my girlfriend. they went above and beyond and made our trip memorable. I appreciate Isaac at valet as well! I expected it to be slightly difficult to get in and out of the hotel freely, due to the rodeo and crazy traffic, but the vet crew was extremely efficient. Shout out to Joyce at the zaza bar as well. ask for her if you are in the mood for an old fashioned or an espresso martini. Will definitely be a recurring zaza guest in the future.
• Afarin (10/5): -
• Chris (7/5): Nice but Noisy Stay - Eclectic decor, clean spacious room. We asked for a specific kind of room and that room was unavailable when we arrived at 5 pm, which is strange. We were not upgraded as a result but it was still fine. The hotel is next to Katy Freeway, so be prepared for constant highway noise.
• Allen (10/5): Great place and would stay there again - Very unique hotel with interesting artwork and fixtures. The shower is perfect, very clean and built for two. Walking distance to restaurants and shopping. No self parking
• Jay (9/5): -
• janeaH967EZ (10/5): Amazing personal service! - Staying at hotel Zaza was as amazing as it usually is, but this trip was made extra special by Kelley. She did everything to make our trip special for our family. She is an amazing employee and makes those tell Zaza feel like a home away from home.
• I7999OBsteveh (10/5): A little paradise in the middle of Houston, with a Chef like no other!! A must stay! Say hello to Chef Saran!!! - My wife and I take “staycations” about every other month and never stay anywhere else but ZaZa Houston Memorial City. The accommodations are top notch, as usual. But my biggest review comment is about Chef Saran! She is an AMAZING chef!!! Her charcuterie boards filled with fruits, meats, cheeses, nuts, and breads are nothing short of a rare painting every time we come to ZaZa! She always accommodates our needs (we are gluten free, so we do have restrictions), and goes WELL BEYOND our anticipation of her masterpieces every single time we come to ZaZa. If you have time to visit the restaurant in ZaZa, DO IT! You will not be disappointed. And be sure to say hi the Chef Saran if she is around. A wonderful person full of time and passionate about her craft. ALWAYS a pleasure coming to ZaZa…thanks to the staff, the accommodations, and especially Chef Saran!!!! Cheers! SRH
• then949 (10/5): dinner. - Atmosphere and food were excellent. Our waiter, William, provided great service and offered suggestions that we enjoyed! Cozy place for dinner! We recommend!
• O9502LOdavec (10/5): Amazing front desk staff!! - We had an amazing experience checking in with Jackie and Lindsey! They are great ambassadors and the first faces you see at the front desk. We’re here for our anniversary and a work Christmas party. They were so patient and kind helping my wife and I. My Wife deals with chronic pain and was using her cane. The ladies offered a wheel chair and helped us get a room with a bathtub for her to soak. The rooms are stunning and amazing with comfy beds and bathrobes. Walter was awesome and brought us our champagne with a smile and fresh cookies. First time here and our new favorite Hotel! All luxury here! Best staff ever and they should all be recognized! Merry Christmas!!
• Voyager66006522008 (10/5): Great trip! - ZaZa hotel is modern and relaxing. The beds are comfortable the showers and beautiful! Tea and coffee set up on every floor in the morning. Luxury. Malita who works at the restaurant down stairs is the best. She even remembered our orders the next day. True gem of a human. The breakfast is great too — I have a lot of dietary restrictions and they could accommodate.
• yolandaaG8071MD (10/5): Wedding Anniversary Phenomenal - The location was perfect to everything from dinner breakfast and night on the town. The room was extremely clean and spacious. The front desk beautiful ladies Kelly and Jackie was soo nice courteous and very accommodating. They made sure our wedding anniversary stay was the bomb. This was a great stay vacation for us and to have these ladies smiling each time we saw them and know our names made the experience even better. I don’t want to forget the Zispa lady Ashely that makes sure our couples massage was awesome. We were able to relax and enjoy the 50 minute massage along with mediation time was great. Thank you ZaZa hotel on memorial drive for the great experience. We are already looking into coming back form New Year’s Eve to celebrate my husband’s birthday and bring in the new year. Thank you Jackie Kelly and Ashley for showing how customer service should be done.
• 390braydenp (10/5): Fantastic Place to Stay - Kelley at the front desk was the sweetest! This is such a great place to stay. All the employees were so kind and inviting!
• Roving60122565419 (10/5): Great solo dinner on business travel - Good food, great service, friendly staff. Nice restaurant- William was my server - delightful. Rooms and clean and well appointed. Coffee delicious.
• Simone (10/5): Immer wieder gerne - Wunderbares Hotel Nichts
• Moghaddam (7/5): Disappointed with housekeeping and their service but extremely happy with Krubel in the restaurant. - Front desk staff was friendly. Valet was also friendly. Our favorite time during our hotel stay was when we encountered Krubel at the restaurant. He took care of our entire family (20 of us), he was professional, friendly, and provided exceptional service. He truly made experience positive and memorable. Mary was also amazing, kind, helpful and very professional as well. Housekeeping service was extremely poor. Our room was never serviced the entire time we stayed there. There was one time I turned housekeeping away because we were getting ready in our room for a wedding. We also called for towels, waited hours and nothing. We had to call 4 times for towels before someone brought it to us. We had also called for a roll-a-way bed, and that took several hours as well.
• Dvnnn (10/5): Awesome stay in Houston - Staff was awesome and I really enjoyed my stay at Hotel ZaZa! I was checked in and greeted by Kelley who did an amazing job introducing me to the hotel as well as Houston for the first time! The hotel was also very clean and smelled great. Daily coffee and snacks were served by the elevator every morning which was a great way to start the day and turndown service was provided with a snack and complementary water which was a nice way to end the day. Also enjoyed the restaurant down stairs and received the best service from Alex and Krubel! Will definitely stay here the next time I am in town!!
• Flyer28178003021 (10/5): Best place to stay in Houston, will visit again - The Zaza Hotel offers a genuinely excellent and tranquil stay. The location is superb, situated in a notably safe area next to the Memorial Mall with convenient parking. Inside, the atmosphere is classic and wonderfully quiet. Rooms are a decent size and maintained with impeccable cleanliness by the dedicated housekeeping team. I want to extend my deepest gratitude and appreciation to the front desk staff for their exceptional service. A special thanks to Mr. Josh and Jackle; their support was truly invaluable and greatly enhanced my visit. Highly recommended.
• Raxat_108 (10/5): Pleasant stay - Room decor creates relaxing atmosphere, conveniently located near shopping mall and stores, excellent food with room service.
• JerryF1109 (10/5): I HIGHLY recommend Hotel ZaZa in Houston! 10 out of 10 stars! - Hello! I am very excited to share my most pleasant experience at the ZaZa hotel in Houston. I am HUGE fan of not just good but EXCELLENT customer service. Jackie at the front desk greeted me with a smile, she was attentive, she helped me through a couple of issues with my large group (15 people) and sent us on our way pretty quickly. She was very professional and made me cement this hotel experience in my mind... I will be back! You should do yourselves a favor and get top notch customer service from a gorgeous hotel and staff that is truly ready to serve their customers.
• arddj (10/5): Exceptional Service - From the moment I arrived at Hotel ZaZa Houston, Jackie and Kelley made me feel like royalty. Their warmth, professionalism, and genuine care set the tone for an amazing stay. They went above and beyond to make sure everything was perfect — from check-in to local recommendations, every interaction was handled with such grace and enthusiasm. It’s rare to find service that feels both polished and personal, but Jackie and Kelley truly deliver both. Because of them, Hotel ZaZa is my go-to spot whenever I’m in Houston. Highly recommend!
• NLGET (10/5): An unforgettable birthday stay at Hotel ZaZa Memorial City! - It was an absolute delight staying at Hotel ZaZa Memorial City! My spouse completely surprised me with a full night and day of activities for my birthday, and everything was perfect. From the moment we arrived, Kelley made us feel pampered and welcomed during check-in — setting the tone for a truly special stay. The fun continued all evening as we enjoyed drinks and great conversation with the fantastic staff at the bar. The next morning, I was treated to a relaxing massage at ZaSpa followed by a delicious breakfast. Every single person we encountered went above and beyond to make me feel celebrated and cared for. We’re definitely coming back — thank you, Hotel ZaZa, for an unforgettable experience!
• Z840TItonyab (10/5): William is Our Favorite - William was our server and he is always our favorite choice at ZaZa Memorial City! We can always count on his consistency — accuracy, professionalism and friendliness —whenever we dine on-site. Thanks for another great experience! We’ll see you again soon.
• shantac879 (10/5): Visiting my family for my grandson's 2nd birthday. - The hotel is top notch. The service was great. Shout out to Sheik, who is the Manager over Valet. He was kind, courteous and patient. He is truly an asset to your company.
• mobysf (10/5): Thumbs Up - We stay at Hotel Zaza Memorial once each 6 weeks and it can be funky (in good ways) but it's also luxe, has great location (to freeway and to lots of food options), and they have the best staff. William in the bar area is superb and the management, Eli and Louis, are top notch. Give Hotel Zaza Memorial a try.
• Thalles (10/5): -
• kat42592015 (10/5): Extremely welcoming and friendly - When I checked in, Ashmely was very friendly and welcoming. She went above and beyond in her kindness and professionalism. I was only spending two nights, but was here quite a few times previously. On my second night stay I went to the front desk and spoke to her again along with Kelley and I appreciated both of their warmth and friendliness together. The rooms speak for themselves, I love staying here anytime I visit our office here in houston.
• ryanbF423MV (10/5): Great drinks and meal - William was excellent and had a great meal. Lamb chops are delicious!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
• paigerP1654GU (10/5): William is the best! - Such a cute hotel, amazing spacious room, and the Tipping Point was so much fun! They were super accommodating to our large group. William was the MVP of the week!
• E4887RLashleyl (10/5): ZAZA WOWWWWW! - First time in Houston and had the best stay at Hotel Zaza. Came here for work and the customer service from checking in, housekeeping, eating at the restaurant and using the gym was amazing. Cannot wait to be back! Had the pleasure of doing impromptu after dinner drinks two nights in a row at the restaurant and the service was outstanding (shoutout Nanci!!). Came the following day for breakfast and lunch before a flight and Betty was the best.
• Megan (10/5): -
• Julie (10/5): We enjoyed our brief time at this beautiful hotel! - I enjoyed the coffee bar while getting ready early in the morning. We only ate one meal (lunch), and it was good. The grounds were beautiful. Staff was friendly and helpful. Shuttle service was a nice option for close trips. There is a mall nearby, which is walkable. Food beverage prices were a bit high.
• Jorge (10/5): -
• Craig (10/5): -
• James (10/5): - THE TIPS DONT GO TO THE VALETS!!!!! Who gets the tips? I don’t know. Maybe we’re just paying the parking company extra for????
• Kimberley Joan (10/5): - This is my first time staying at the Zaza location. I’ve stayed in the medical district and at the one in Dallas and I think I’ve even visited the one in Austin for brunch once. This was my first time in Memorial city Zaza. Oh my goodness! I wasn’t told that I was being upgraded and wow what a wonderful surprise! I was given the beach suite and it was so beautiful! Will definitely come back.
• V6420FLmaryd (10/5): It was a great experience. - William was a wonderful waiter. And hotel stall including valet were awesome also. He was very attentive and right there when we needed him.
• 587sharilync (10/5): It was a very good experience with no issues. I would definitely go back. - Everything was wonderful. The beds and pillows were so comfortable. All the staff was attentive and friendly. William was our waiter in the Tipping Point and he did a great job,
• Erica (10/5): Great staff, great location - Beautiful, clean hotel in perfect location. Staff is wonderful!
• bennya989 (10/5): Wonderful staff and place to stay! - Zaza was a wonderful place to stay. We have stayed here 2 separate occasions and this will continue to be where we stay! We travel to Houston every 4 to 6 weeks and will never stay anywhere else after discovering Zaza.
• harrybW6838KV (10/5): Great staff - Well appointed but expensive room. Great staff in the bar and restaurant: friendly, helpful and courteous. Hope to come back soon.
• David (10/5): - Great, thanks!
• 406cindyy (10/5): Great spa and pool staycation - Great spa day! Facial and massage was amazing. We hit the pool after where our server, William, took great care of us. All around a great staycation with the girls.
• Terry (8/5): - The pool amenities were wonderful. The rooms were
• Ceres (10/5): -
• Gervase (10/5): - Wonderful place
• Karen (10/5): - Great celebration location for our 19th Anniversary
• Ashley (6/5): - No bereavement rate
• Kimberly (9/5): -
• Niurka (9/5): -
• Kathryn (8/5): - ZaZa is always a nice option in Houston, near family. This time, we briefly lost power twice in our room. Front desk didn’t seem concerned.
• Tourist51109367883 (10/5): Impressed. - Wow‼️ As I walked in this luxurious building, I was amicably greeted and assisted with my luggage, the hospitality that the manager Ciara exhibited was a 10 out of 10, and her staff was very helpful with the many questions I annoyingly asked. My room was very CLEAN, and for whatever reason the air was filled with an orange peel light fragrance as if I was walking in a field of orange trees, so delightful. Though I was only there a few days the experience was more than great. Definitely coming back.
• Amy (10/5): - Gorgeous art work and romantic vibes throughout.
• LUIS AUGUSTO (9/5): -
• Drue (10/5): - I thought the property was well kept and swanky. Loved the mini bar and room service options
• Thanh (10/5): Great - Great hotel. Very convenient for a quick trip to Houston
• Cashique (10/5): - My friends and I had a great stay at hotel Zaza… The rooms are a nice large size with comfortable beds. I look forward to staying with them again in the near future!
• Torian (10/5): - Great customer service
• Eric (10/5): - The women at check-in were friendly and focused on customer service. Made it very seamless and easy. The room was quiet, very clean, updated and made the stay that much better. Hotel is in a good location to the highway with plenty of restaurants and a mall next door. Great stay and can't wait to get back.
• justinvB353LY (10/5): Never Dissappoints - Great place to stay, close to the office, and the Tipping Point restaurant is a great place to eat. William there took great care! Will definitely be back.
• 258brittanim (10/5): Jared and Eric Wedding!!!! - This is the absolute best hotel my husband and I have ever had the pleasure of staying in!!!! The food was amazing and the service was even better. William, our waiter, was attentive and knowledgeable. We couldn’t have asked for a better waiter, he even sung happy birthday for my husband!! We’re looking forward to our next visit!! Thanks for the great experience!!!!
• Jessica (10/5): - We had a very great experience at hotel ZaZa. The room was clean and spacious and staff was very prompt and professional. We will definitely be staying there again.
• Jason (10/5): - AMAZING
• Shey (8/5): - Everything at Zaza felt welcoming, casual & cool. Our only criticism is that we were in an area with a total of 6 doors in very close proximity & the doors are LOUD when they close. Shake the room type of loud. Everything else was great!
• farmgirl137 (10/5): Great food and fun! - William was a great server with excellent service and food recommendations! The live music, food and hotel was fantastic! Thank you!! We had the lamb and crab pasta with the old fashioned and spicy mango margarita. All were exceptional!!!
• B5112KYcesarr (10/5): - Our server William was amazing! He took great care of us and his recommendation was on pint. He was one step ahead of us every time we needed something he was on the spot. Looking forward to our next visit.
• Sam (6/5): - Had some trouble with the TV and nobody was able to help… Also having a room by the elevator was not ideal because we could hear people from 1 o’clock in the morning until 4 o’clock in the morning
• Companion14262357301 (10/5): - William was our server several times. He took extra care to make us feel welcome and spoiled. We had such a great time with our coworkers.
• David (10/5): - Showers and beds are great!
• Amanda (10/5): - Friendly, luxurious, and easy.
• damarao208 (10/5): - William is amazing! and created such a beautiful experience for us, he treated my grandma so kindly and very patient! We will be coming here again 100%.
• Martha (10/5): - Good location Clean Restaurant and Valet staff were super friendly and attentive Valet parking is too expensive though * $49.80 per night
• Anaya (10/5): - Very relaxing they are tentative and the place is so gorgeous very clean and smells so good
• Janessa (10/5): Greatest stay - Such a great beautiful warming couples night we had.
• E8910WGjuliac (10/5): Hotel Zaza and restaurant fantastic! - William at Zaza restaurant was so kind, professional and friendly. Great service and wonderful food! The decor is fabulous and services great. Beds super comfy. Always love staying at Zaza!

Photos