Tunjungan Hotel
Location: Jl. Tunjungan 102-104, Surabaya, id
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Amenities
Hotel Tunjungan offers an array of luxurious amenities including an outdoor pool, massage room, and karaoke room for guests to enjoy during their stay.
Convenience and Comfort
The air-conditioned rooms at Tunjungan Hotel are equipped with modern facilities such as satellite TV, minibar, and a private bathroom with a bathtub and shower, ensuring guests' comfort and convenience.
Leisure and Dining Options
Guests can unwind in the golf putting room, fitness centre, sauna, or hot tub. Indulge in culinary delights at Pemuda Café serving international dishes, New Imperial Chinese Restaurant offering traditional Chinese cuisine, and Pemuda Cake Shop for delicious pastries.
Book your stay at Hotel Tunjungan now to experience luxury, comfort, and excellent service!
Important Information
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Nightclub
- Fitness facilities (surcharge)
- Parking
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Lift / Elevator
- Safety deposit box
- Fax/photocopying
- Tour desk
- Hot tub/Jacuzzi
- Car hire
- Sauna
- Massage services
- Karaoke
- Shallow end
- Staff adhere to local safety protocols
- Hand sanitizer in guest room and key areas
- ATM/banking
- Nightclub
- Front desk (limited hours)
- Free wired internet
- Golfing on site
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Reception hall
- Exercise/lap pool
- Golf cart
- Health or beauty spa nearby
- Swimming nearby
Rooms Available
-
Deluxe Executive
This twin/double room features a hot tub. The spacious twin/double room features air conditioning, soundproof walls, as well as a shared bathroom boasting a walk-in shower and a bath. The twin/double room has carpeted floors, a seating area with a flat-screen TV with satellite channels, a mini-bar, a tea and coffee maker, as well as a wardrobe. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Toilet
- Shared toilet
- Slippers
- Satellite channels
- Sofa
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Linen
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Window
-
Special Offer at Superior Room
The hot tub is a top feature of this twin/double room. Featuring free toiletries, this twin/double room includes a shared bathroom with a bath, a shower and a hairdryer. The spacious twin/double room features air conditioning, soundproof walls, a tea and coffee maker, a seating area, as well as a flat-screen TV with satellite channels. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Seating Area
- Toilet
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Linen
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Window
-
Business Suite
1 Double Bed
1009-sq-foot room with city views
Internet - Free WiFi
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Washer/dryer, safe, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Room service
- Free WiFi
- Rainfall showerhead
- Smoking and Non-Smoking
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Bed sheets not available
-
Tunjungan Suite
1 King Bed
1378-sq-foot room with city views
Internet - Free WiFi
Entertainment - LCD television with premium channels
Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Washer/dryer, safe, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Room service
- Free WiFi
- Rainfall showerhead
- Smoking and Non-Smoking
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Bed sheets not available
-
Superior Room
This twin/double room features a hot tub. The spacious twin/double room offers air conditioning, soundproof walls, as well as a shared bathroom boasting a walk-in shower and a bath.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Toilet
- Shared toilet
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Linen
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Window
-
Deluxe Premier Room
The spacious double room provides air conditioning, soundproof walls, a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Toilet
- Slippers
- Satellite channels
- Electric kettle
- Linen
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Window
-
One-Bedroom Suite
This suite offers a hot tub. The spacious suite provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a bath. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, as well as a wardrobe. The unit offers 1 bed.
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Shared toilet
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Linen
- Dining table
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Window
-
Superior Single Room
The unit has 1 bed.
Max Occupancy: 1 (1 Adults)
-
Junior Suite
This suite's standout feature is the hot tub. The spacious suite offers air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a bath. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, as well as a wardrobe. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Shared toilet
- Slippers
- Satellite channels
- Sofa
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Linen
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Window
-
Business Single Room
The hot tub is the standout feature of this single room. Featuring free toiletries and bathrobes, this single room includes a private bathroom with a walk-in shower, a bath and a hairdryer. This single room is air-conditioned and has a flat-screen TV with cable channels, soundproof walls, a mini-bar and a tea and coffee maker. The unit has 1 bed.
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Shared toilet
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Linen
- Dining table
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Window
-
Hot Deal - Superior Room
This twin/double room's special feature is the hot tub. Providing free toiletries, this twin/double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned twin/double room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Toilet
- Private bathroom
- Shared toilet
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Linen
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Window
-
Deluxe Single Room
The unit offers 1 bed.
Max Occupancy: 1 (1 Adults)
-
Special Offer at Deluxe Premier Room
The unit offers 1 bed.
Max Occupancy: 3 (2 Adults)
Guest Reviews
- Nadiah (3/5): good for a night stay or transit only - It’s next to the big shopping mall facilities were so old and not well maintained. the elevator was so slow and had no ventilation. toilet shower did not have a good pressure.
- Peter Jozef (6/5): - Goede locatie Wifi werkte niet goed Water lekte in badkamer waardoor vloer steeds nat werd
- Pelaez (10/5): - Es un buen hotel las instalaciones estan acorde al precio, muy cómoda la cama Todo estuvo bien
- Pelaez (10/5): - Cómodo confortable y bien ubicado Todo me gusto
- phunktcom (8/5): GREAT FOR SHOPPING AND BREAKFAST NO SO GREAT FOR A GOOD NIGHTS SLEEP - BREAKFAST WAS GOOD, HOTEL WAS LESS THAN 100 STEPS FROM THE LARGEST SHOPPING MALL IN EAST JAVA, STAFF WERE GOOD VERY NOISY AT NIGHT FROM ROAD OUTSIDE EVEN ON 6TH FLOOR, BED WAS FIRMER THAN WE LIKE
- Kristirany (7/5): -
- Stefani (7/5): Lokasi sangat strategis, tapi hotel tua. Kebersihan bisa ditingkatkan. - Lokasinya bagus sekali. Di tengah kota, untuk ke Tunjungan Plaza tinggal jalan sebentar. Kamar saya tenang, tidak berisik. Staf di front desk dan di luar sangat ramah. Rak di dekat lemari dan kulkas berdebu. Sepreinya agak kumuh dan ada noda-noda lama.
- Adam (6/5): Value for money, clean room in great location - Excellent location Hotel is old and a bit rundown especially carpets and paint etc
- August (8/5): Redelijk - Zwembad, restaurant Maar 1 lift werkte, gym niet op orde, dure was
- Damayanti (9/5): -
- Michael (9/5): For what we wanted it was a great location, the rooms were comfortable and yes we would stay there again. - The location, next door to Tunjungan Plaza. Cake/coffee shop seems to be permanently closed.
- allan (8/5): A beautiful resort that will definitely see me again - I was nervous When I booked online just worrying that the photos looked good but maybe when you get there the place is dodgy. Very pleasantly surprised to find the location lovely the resort lovely and the people lovely It’s a tiny gripe with the bathroom could do with a bit of love. Things like fixing the showerhead.
- Mohd Iskandar (10/5): - Very good
- Konstantin (10/5): -
- Lukas (5/5): -
- Hanafi (7/5): Excellent - Breakfast is very nice for local food & Hotel is very closed to shopping mall. So far, no comments.
- Citra (7/5): -
- Christy Rajan (6/5): COULD HAVE BEEN BETTER - 150000 ruppiah for breakfast was not worth it. At 7am, most of the dishes were empty Your website mentioned that there was a mini fridge in the room. In reality there is no fridge nor mini safe in the room. Hot water in the shower comes intermittently
- saud (10/5): -
- Rob (7/5): Voor deze prijs een gedateerd hotel op een uitstekende locatie. Voor onze prijs kamer incl ontbijt was de prijs bijzonde - Prijs - Locatie Heel oud Hotel gedateerd - warm water sputterde
- Bintar Abdillah Pambudi Luhur (5/5): Nice little hotel in the middle of the city, however the facilities have been run down a little bit. - The location is in Surabaya central, smack dab in the middle of the city The facilities are rather old, the bathtub was shrieking, half of the elevators are not working, the Furnitures have seen better days.
- Grace (1/5): The Hotel needs a renovation very badly. - The staff of the Hotel were very friendly. The Service is good. We booked 3 rooms. 2 rooms: The faucet in our rooms leaked. The toilet leaked. The water comes out everywhere. Everything is old, very old, and the hotel really needs a renovation. The breakfast is so minimal that the price is disproportionate to what you get.
- Nugraha (5/5): -
- hussain (10/5): -
- Zaiman Affan (6/5): -
- Lin Ming Chong (5/5): - Customer service is good Property old
- A HARI (4/5): - Already to old building The room isn’t soundproof and very disturb at sleep time
- Chai (8/5): A centrally located hotel with a shopping mall on the side . - Centrally located next to Tunjungan Plaza with lots of shops and restaurants . The lifts are slow and not in good working condition . It is also too small to cater for a big hotel . The restaurant food is not good enough for hotel standard .
- Chai (8/5): A centrally located place to stay in Surabaya - It is centrally located next to Tunjungan shopping mall and some restaurants and convenient shops . The room given to us is very old and some stuff is quite worn out .
- Adam (1/5): I'm sorry I chose this hotel. I don't recommend it. Very disappointed. - Terrible breakfast, incredible dirt in the room, a dirty bathtub, dirty sheets, mould in the room, and dirty stains everywhere - on the carpet, the room walls, and the curtains. The WiFi didn't work, and you had to wait 20 minutes for the elevator.
- Oh (5/5): Passable -
- Mohamad (4/5): Disappointing -
- Mobeen (6/5): Pleasant -
- Rubai (3/5): Poor -
- Biladshah (9/5): Superb -
- Sakrawee (8/5): Very good -
- Sekhar (10/5): Exceptional -
- Yahya Adiatmaka (8/5): Hotel ok dan bersih, sayang tempat fitness tidak - Hotelnya ok. Kamar dan kamar mandi bersih. Cuman sayang sekali nggak ada stikkontak dekat kasur, jadi kalau mau cas hp dekat tv. Tempat fitness tidak terawat, kualitas jelek.
- M (7/5): Good - Location A bit old...
- Fazil (1/5): Bad - Not clean Not clean
- Rogayah (8/5): Enjoyable - the strategic location it could be noisy since the location is infront of the main road
- Muhamad (8/5): Very good -
- James (1/5): DOES NOT MATCH THE PHOTOS - BE AWARE! - DO NOT STAY HERE. BE WARNED. Not much to like. Staff were okay, But the place was dirty noisy and run down. No bedside power point. Mattress had bodily stains and so did the mattress protector. I felt contaminated! The mould in the locker rooms is so so obvious. The lift is slow as a snail. The TV did not work. The noise from the discotheque was the last straw. I checked out the very next day.
- Mohd (5/5): Not likely to stay in Tunjungan hotel in my future visit to Surabaya - Close to shopping mall Old hotel. Facilities are outdated.
- Nugraha (10/5): Exceptional -
- Tay (10/5): Exceptional -
- Ramli (5/5): Average - Location View
- Latip (8/5): Improvement - Near to Tunjungan Mall No iron and iron board provided
- Haji (5/5): Stay was good - Not bad Lift was slow
- N r (10/5): - Good location. Great pool always in the sun. And clean. Hotel is dated but how it is it’s a nice hotel and decent location everything you would want. Room was huge everything nice and bed comfy
- Mohsen (6/5): Pleasant -
- Amiril (7/5): Good -
- Amiril (7/5): Good -
- Made (7/5): Good -
- Kevin (6/5): Pleasant - Good service Installation looks old and smell old. The water that comes out of both the shower and bath was dirty (yellowish). Suposed to be a 4 stars hotel.
- Kacoeng (7/5): Good - Room quite big Hall way to the room not cold
- David (5/5): Event its good location, but this hotel isn't one of our favorit hotels in Surabaya - The staffs (receptioniste, door men & in restaurant) are very nice & helpfull. Ideal location. In Tunjungan area, heart of Surabaya. When we are in Surabaya, we like to try to stay in 4 or 5 stars hotels. So, this year, among the hotels we tried to stay, we reserved Tunjungan Hotel for 2 nights (27 - 29 dec.). The 1st night, we found that the duvet cover wasn't in good condition. Torn in some places. Also, duvet cover was not put correctly. The staff put the feet part in the head part. I asked to change our room. Receptioniste staff, was very nice, asked to the room service to change our duvet cover, because the hotel were full-booked, she couldn't give us another room. The day after, the room service staff made same mistake (feet part was in the head part). Our conclude that the room service staff didn't know how to put the duvet cover. It propably they were not trained well. So, finaly, we re-made it our self. Other thing is the hotel is an old hotel, we can smell it also in the corridor. The bathroom was clean, but it was seen old, too. There's no hair dryer. The lift sometimes didn't work well. We were in the 3th floor, but sometime, the lift didn't stop in the floor event we called. After 10 minutes waiting, we decided to take the stairs, and the stairs weren't clean, looked like they were never cleaned. The most of clients are local, but we hope that it's not beacause of it the management of the hotel doesn't care about the detail. Certainly that the location of the hotel is very good, but a good hotel is not only about the location. This 4 stars hotel is lack of investment, it could be very nice hotel if it well maintained.
- Eta (10/5): Exceptional -
- Donnamarie (8/5): Very good -
- Heny (1/5): Will be good for a kost/apartments but not hotel definitely not for leisure - Close to Tunjungan Plaza Mall The building is very old, AC doesn’t work properly it was hot on all three rooms that I booked for my families. My brother had to sleep on the floor because how hot the room was. It was 105 Degree Fahrenheit in Surabaya. Shower water pressure wasn’t good. The view from windows are concrete wall.
- Echa (7/5): Good - breakfast is Ok The Gym and swimming pool
- Omah (8/5): Very good -
- M. (6/5): Outdated, good location and nice food. - We didn’t receive what we booked and when asked for the rooms we had booked and paid (and were guaranteed), we got no explanation or the room we had booked. Service only wanted us to sign the form and did not inform us about breakfast or anything for that matter. We also mistakingly had wrong breakfast vouchers. So we came back to arrange it accordingly so we could get breakfast the next day. The communal areas (outside of the lobby) are not well maintained, we had a clogged bathroom upon arrival and our window looked out upon a stained brick wall. Let’s leave out other details. Turn down service was good considering providing towels. The location is good depending on your itinerary, the hotel is located between entrance 1 and 6 of Tunjungan plaza. This can be convenient if you wish to have rather a lazy or luxurious stay. Food is good, but come early. Thank you for the stay. Little tip, we could understand behasa and understood what your staff were saying over tourists during our stay….
- Setio (10/5): Exceptional -
- Fify (8/5): OK - Toilet bowl has hose. Stated at city center. The facilities was outdated
- Herman (7/5): Good - Location The Lift is without Aircon .. very hot inside the lift...
- Van (3/5): Poor -
- Dhaval (3/5): Poor -
- Shahul Hameed (2/5): Hotel needs full makeover - This hotel needs a huge makeover and refurbishments. Service is extremely bad. Door locks malfunctioned few times. No word of apology for the inconveniences caused. We chose this hotel only for its location.
- Samsudin (7/5): Good -
- Anonymous (8/5): Very good -
- Intan (8/5): Very good - all nothing
- Mohd (7/5): Good -
- Nh_dayah02 (8/5): Very good -
- Themelina (1/5): Bad -
- Lutfi (10/5): awesome - all nothin
- Leeyaqat (8/5): Very good -
- Leeyaqat (9/5): Superb -
- Peng (1/5): Bad - The space is OK The network was so bad, the WiFi almost useless while the phone signal is very bad. I can not make Internet call with WiFi or my orginal package
- Abbas (8/5): Very good -
- Koichi (3/5): Poor - it is old
- Ietje (7/5): Good -
- Wahyu (8/5): For 1 night stay is so so - Location this hotel is ok with me Not clean enought.
- 19 (8/5): Very good -
- Ikhwan (7/5): Good - Near to TP Mall Room not refurbish and maintenance properly
- Denis (3/5): very dissapointed wit Hotel as not first time have stayed and 5 years earlier much better - not much room was very average scruffy linen no hand towels no washers no water no milk passage way no AC poor AC in room carpet prorated needs replacing
- Satiyadi (6/5): Pleasant -
- Fiska (6/5): Pleasant -
- Azril (8/5): Very good -
- Naveen (6/5): goood location but poor maintenance - it’s just adjacent to Tanjungan plaza so it’s in the heart of the city and convenient for shopping it’s spacious hotel but the poor maintenance and not clean especially inside the bathroom were I could see cockroaches
- Gede (5/5): Passable - Close to mall Old hotel, no towels until we asked, slow lift. Poor breakfast, need maintanence
- Yane (9/5): Superb -
- Yos (6/5): Pleasant -
- Mohamed (5/5): average over all - near to town water pressure Low
- Suyasman (8/5): Hotel Tunjungan - I loved the bedsheets . The smell of the lobby was very nice , smelled of coffee, really appealing to me. In the end, the experience was very enjoyable to me . Honestly for me , I really didn't like the elevators as it loved to travel very slowly or sometimes the elevator would breakdown completely. This really affected my time as the elevator took a long time to travel to my room. In the end, ease ensure the elevator is in working condition.
- Verified traveler (6/5): - ショッピングモールに近いだけで、おすすめのホテルではありません。 古い部屋ではありますが、掃除か行き届いてないので余計に汚く見えます。 コロナのせいもあってか、朝食はとても貧弱でした。 このホテルに泊まるくらいならば、少し値段ははっても他の星4ホテルをお勧めします。
- MT (6/5): - WiFi not active.
- Lim (4/5): Hotel interior condition equivalent to 2.5/3-star. - Bedsheet & pillow-case,towels,etc. looks old & yellowish. Need to be changed & upgraded.
- Chien-Wei (4/5): - facility is very old. air com cannot adjust, towel is old, gym is closed, elevator is slower than my grandfather, the fastest internet speed only 0.5M, download email needs spend over 30mins everyday. breakfast is poor. Only location is good, staff is friendly and water pressure is strong(10F).
- Emaenula (8/5): - Good 👌
Photos
