Palace Inn and Suites - Willowbrook Mall
Location: 12951 Willow Centre Drive, Houston, Texas, 77069, Houston, US
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Convenient Amenities: Enjoy complimentary wireless internet and a continental breakfast included during your stay at Palace Inn and Suites - Willowbrook Mall.
Featured Amenities: Benefit from a 24-hour front desk, luggage storage, and free self-parking onsite.
Accessible Location: Located near Willowbrook Mall, Stone Moves Indoor Rock Climbing, and other popular attractions, make the most out of your visit to Houston.
Book your stay at Palace Inn and Suites - Willowbrook Mall for a comfortable and convenient experience.
Important Information
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Policies
Check-in: 03:00 PM - 05:30 AM
Check-out: 11:00 AM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free breakfast
- Free WiFi
- 24-hour front desk
- Luggage storage
- Continental breakfast
- Free breakfast
- Wheelchair accessible parking
- Assistive listening devices available
- Braille or raised signage
- Free self parking
- Free continental breakfast
- Wheelchair-accessible van parking
Rooms Available
-
Room, 2 Queen Beds, Non Smoking, Kitchenette
2 Queen Beds
360 sq feet
Layout - Separate dining area
Internet - Free WiFi
Entertainment - Premium channels and pay movies
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware
Bathroom - Private bathroom, bathtub or shower, free toiletries, and towels
Practical - Iron/ironing board and desk; cribs (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- TV
- Air conditioning
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Stovetop
- Daily housekeeping
- Separate dining area
- Free WiFi
-
Room, 1 King Bed, Smoking, Refrigerator & Microwave
1 King Bed
360 sq feet
Layout - Living room, dining area, and sitting area
Internet - Free WiFi
Entertainment - Premium channels and pay movies
Food & Drink - Refrigerator and microwave
Bathroom - Private bathroom, bathtub or shower, free toiletries, and towels
Practical - Iron/ironing board and desk; cribs (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Air conditioning
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Daily housekeeping
- Separate sitting area
- Separate dining area
- Free WiFi
- Smoking
-
Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
1 King Bed
355 sq feet
Layout - Living room, dining area, and sitting area
Internet - Free WiFi
Entertainment - Premium channels and pay movies
Food & Drink - Refrigerator and microwave
Bathroom - Private bathroom, bathtub or shower, free toiletries, and towels
Practical - Iron/ironing board and desk; cribs (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 3 (2 Adults)
- TV
- Air conditioning
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Separate dining area
- Free WiFi
-
Room, 2 Queen Beds, Smoking, Kitchenette
2 Queen Beds
360 sq feet
Layout - Separate dining area
Internet - Free WiFi
Entertainment - Premium channels and pay movies
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware
Bathroom - Private bathroom, bathtub or shower, free toiletries, and towels
Practical - Iron/ironing board and desk; cribs (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Smoking
Max Occupancy: 4 (4 Adults)
- TV
- Air conditioning
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Stovetop
- Daily housekeeping
- Separate dining area
- Free WiFi
- Smoking
Guest Reviews
- Verified traveler (8/5): - Staff was excellent, very kind and attended to everything I needed.
- Verified traveler (2/5): Extremely in satisfied - I can’t properly review this hotel Bc I didn’t stay there. Even though I paid for my booking through hotels.com I got the hotel and they don’t even work with hotels.com. When they relocated me it was to the most terrible place that didn’t even have a remote for the tv. Terrible experience. Very unhappy.
- Verified traveler (10/5): - Everything was great, they just need a swimming pool
- Verified traveler (4/5): - I asked for a smoke free 2 queen size room on the first floor. I received a two queen size smoke room on the the second floor. I could smell weed through the vents. I had cigarette wholes on my comforter. Had to kill a roach. I specifically called and ask the receptionist if there was a table and chairs in the kitchenette area and was told yes. When I got there there was only the desk and chair. There really wasn’t anywhere to hang your towels. It had cabinets but no paper towels or pots and pans/dishes. I didn’t like the fact that you roll over and there was the fridge next to the bed.
- Verified traveler (6/5): - The nearby train (couldn't be helped) and noisy people in the parking lot at 1 in the morning soured the experience.
- Matthew (6/5): Stayed for work - New hotel, average for the area. The rooms have a bit of an echo if that kind of thing bothers you.
- Sam (2/5): Romantic night out, wow. - The air after 2 hours was still at 87% , the television did not work room hot, could not get a refund due to the fact I booked on line
- Ronald (6/5): Weekend in houston - There were no bathroom tissue,no coffee pot although the fixings were there. No coat hangers, no caddy to place suitcases.the thermostat only had heat/ cool switch and fan switch couldn’t adjust turn it down and it would go back to the settings reading down to 72degrees it would go back to 78 same for the heat side. The staff was very helpful
- Vick (4/5): Nice location close to the mall - The room was not cleaned it had dust in the floor and the bed was not comfortable I woke up itching.
- Stanley (10/5): Great experience. - Newly opened, so very clean. Amenities were average, but overall a very good experience. Price was well below what I would expect for same stay at competition.
- Jacqueline (10/5): Wonderful! - Nice place, nice people. Would definitely stay again.
- Verified traveler (10/5): Nice,perfect location and the staffs are nice - Was wonderful. My wife and I enjoyed it The price was great. The atmosphere was great
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