NH Collection Marseille
Location: 37 Boulevard des Dames, Marseille, Bouches-du-Rhone, 13002, Marseille, FR
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Amenities and Services
Indulge in a 24-hour fitness center, complimentary Wi-Fi, and concierge services. Dine at the onsite restaurant or enjoy room service and a relaxing drink at the bar/lounge.
Business and Event Facilities
Featuring 13 meeting rooms, a business center, and services like dry cleaning, this hotel caters to your professional needs.
Comfortable Rooms and Prime Location
Unwind in one of the 176 air-conditioned rooms with modern amenities. Located centrally in Marseille, explore nearby attractions like the Old Port of Marseille.
Plan your stay at NH Collection Marseille for a mix of luxury and convenience.
Important Information
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Fitness facilities
- No single-use plastic straws
- Comprehensive recycling policy
- No single-use plastic stirrers
- No single-use plastic water bottles
- No single-use plastic soda bottles
- Guest education on local ecosystems and culture
- Sustainability/community reinvestment (10% revenue or more)
- Free WiFi
- 24-hour front desk
- Luggage storage
- Concierge service
- Elevator
- Fitness facilities
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Free newspapers in lobby
- Porter/bellhop
- Smoke-free property
- Tours/ticket assistance
- 24-hour fitness facilities
- Water dispenser
- Housekeeping on request
- Reception hall
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Reusable coffee/tea filters
- Wheelchair-accessible on-site restaurant
- Change of towels (on request)
- Change of bed sheets (on request)
- Stair-free path to entrance
- Vegetarian breakfast available
- Humane animal treatment
- Showcase for local artists
- Sustainability/community reinvestment (10% revenue or more)
- Guest education on local ecosystems and culture
- Double-glazing on all windows
- Locally-sourced food on site (80% or more)
- At least 80% of all lighting comes from LEDs
- All property's electricity comes from renewable sources
- Comprehensive food waste policy
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
- No single-use plastic soda bottles
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- No single-use plastic straws
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
- Water-efficient showers only
Rooms Available
-
Suite (Extra Bed 2 adults + 2 children)
1 Double Bed and 1 Double Sofa Bed
431 sq feet
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - A pillow menu
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, reusable coffee/tea filters, eco-friendly cleaning supplies, and recycling bin
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Free WiFi
- Pillow menu
- No rollaway/extra beds
- Free cribs/infant beds
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
-
Premium Room
1 Double Bed OR 2 Twin Beds
291 sq feet
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - A pillow menu
Bathroom - Private bathroom, bathtub or shower, slippers, and free toiletries
Practical - Safe, double sofa bed, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, reusable coffee/tea filters, eco-friendly cleaning supplies, and recycling bin
Need to Know - Housekeeping on request, bed sheets not available
Smoking And Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Sofa bed
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Smoking and Non-Smoking
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
-
Family Room, Connecting Rooms (3AD+1CH)
1 Double Bed and 1 Double Sofa Bed
624 sq feet
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - A pillow menu
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, reusable coffee/tea filters, eco-friendly cleaning supplies, and recycling bin
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Pillow menu
- No rollaway/extra beds
- Free cribs/infant beds
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
-
Family Room, Connecting Rooms (Extra Bed 3ad+2ch)
4 Twin Beds or 1 King Bed and 2 Twin Beds
624 sq feet
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - A pillow menu
Bathroom - 2 bathrooms, shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, reusable coffee/tea filters, eco-friendly cleaning supplies, and recycling bin
Need to Know - Housekeeping on request, no rollaway/extra beds available, bed sheets not available
Non-Smoking
Max Occupancy: 5 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Pillow menu
- No rollaway/extra beds
- Free cribs/infant beds
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
-
Family Room, Connecting Rooms (Extra Bed 4ad+1ch)
4 Twin Beds or 1 King Bed and 2 Twin Beds
624 sq feet
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - A pillow menu
Bathroom - 2 bathrooms, shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, reusable coffee/tea filters, eco-friendly cleaning supplies, and recycling bin
Need to Know - Housekeeping on request, no rollaway/extra beds available, bed sheets not available
Non-Smoking
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Pillow menu
- No rollaway/extra beds
- Free cribs/infant beds
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
-
Suite (Extra Bed 3 adults)
1 Double Bed and 1 Double Sofa Bed
431 sq feet
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - A pillow menu
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, reusable coffee/tea filters, eco-friendly cleaning supplies, and recycling bin
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
-
Superior Room
1 Double Bed OR 2 Twin Beds
248-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - A pillow menu
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, reusable coffee/tea filters, eco-friendly cleaning supplies, and recycling bin
Need to Know - Housekeeping on request, bed sheets not available
Smoking And Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Smoking and Non-Smoking
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
-
Suite
1 Double Bed and 1 Double Sofa Bed
431 sq feet
Layout - Bedroom, 2 living rooms, and sitting area
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - A pillow menu
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, reusable coffee/tea filters, eco-friendly cleaning supplies, and recycling bin
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Smoking and Non-Smoking
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
-
Family Room (2 adults + 2 children)
1 Double Bed and 1 Double Sofa Bed
291 sq feet
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - A pillow menu
Bathroom - Private bathroom, bathtub, slippers, and free toiletries
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, reusable coffee/tea filters, eco-friendly cleaning supplies, and recycling bin
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Pillow menu
- No rollaway/extra beds
- Free cribs/infant beds
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
-
Family Room
1 Double Bed and 1 Double Sofa Bed
291 sq feet
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - A pillow menu
Bathroom - Private bathroom, bathtub, slippers, and free toiletries
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, reusable coffee/tea filters, eco-friendly cleaning supplies, and recycling bin
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
-
Premium Room (Extra Bed 3 adults)
1 Double Bed and 1 Double Sofa Bed OR 3 Twin Beds
291 sq feet
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - A pillow menu
Bathroom - Private bathroom, bathtub or shower, slippers, and free toiletries
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, reusable coffee/tea filters, eco-friendly cleaning supplies, and recycling bin
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
-
Family Room, Connecting Rooms (2AD+2CH)
1 Double Bed and 1 Double Sofa Bed
624 sq feet
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - A pillow menu
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, reusable coffee/tea filters, eco-friendly cleaning supplies, and recycling bin
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Pillow menu
- No rollaway/extra beds
- Free cribs/infant beds
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
-
Premium Room (Extra Bed 2 adults + 1 child)
1 Double Bed and 1 Double Sofa Bed OR 3 Twin Beds
291 sq feet
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - A pillow menu
Bathroom - Private bathroom, bathtub or shower, slippers, and free toiletries
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, reusable coffee/tea filters, eco-friendly cleaning supplies, and recycling bin
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
-
Superior Room (Extra Bed 3 adults)
1 Double Bed and 1 Twin Bed OR 3 Twin Beds
248 sq feet
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - A pillow menu
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, reusable coffee/tea filters, eco-friendly cleaning supplies, and recycling bin
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
-
Superior Room (Extra Bed 2 adults + 1 child)
1 Double Bed and 1 Twin Bed OR 3 Twin Beds
248 sq feet
Internet - Free WiFi and wired internet access
Entertainment - Premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - A pillow menu
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, reusable coffee/tea filters, eco-friendly cleaning supplies, and recycling bin
Need to Know - Housekeeping on request, bed sheets not available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Pillow menu
- Free cribs/infant beds
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
Guest Reviews
- ann (10/5): - Beautiful spacious room with a view! Hotel is in easy walking distance to the waterfront and all the museums and historic sites. We walked down from the train station easily but we took a Bolt to go back as it is uphill. The staff here was very friendly and gave us some good pointers. Highly recommend .
- Paul (6/5): - Parking outside is almost impossible - park in the secure car park 200 metres up the road and walk. Nice hotel, but my water pressure was almost nil - the shower completely stopped for about 2 minutes and then came on cold. The staff are great, the breakfast is great, just some plumbing issues to sort out…
- Cristobal (8/5): - Muy bonito hotel, lástima que los domingos no tienen servicio de comida en el hotel te ofrecen pizza congelada
- jose (10/5): - Amazing hotel! Everything was nice and clean.
- Jorge (10/5): - The location is great and conveniently close to transportation, and port. Many food options available with close proximity. The staff are friendly and welcoming. Overall, the price is great considering the above.
- Dilek (10/5): - Great location, comfortable room, helpful staff. Clean
- Sanjiv (10/5): - Great place to stay
- Yong (10/5): - Great breakfast. Although the hotel is not at the old port, it is not far from it and also close to other shopping area.
- Leon (8/5): - It is close to the cruise terminal. The breakfast offers good food and variety. This hotel is not far from many restaurants.
- Robin (10/5): - They did not have our Expedia reservation in the system. They had to look up reservation (using paper work I had bought for backup) and indicated that they almost did not have a room for us. Not a good thing when checking in to hotel after travel.
- Christiane (10/5): - Within walking distance of major sites
- Jordan (4/5): - X
- Robert (10/5): - Friendly staff and well located. Easy to get around.
- Laurie (8/5): - We arrived a little earlier than normal. Check-in , stuff was great accommodating. We like the location of the hotel very convenient to shopping restaurants in the port. The only thing we didn’t like about this hotel is the bedding was very old. The mattress was old. It was squeaky. The duvet covers were torn in several places. It just seemed that they could’ve done a better job maintaining some of the amenities in the room and replacing the aging mattresses.
- Helen (10/5): - .
- Verified traveler (6/5): Missing customer centricity - Reception refused to bring ironing board to the room as it was late (11:30) and I had to step down to the reception to collect it and bring it back. Room appeared a bit pricey for the cost.
- Simon (8/5): - Great hotel in a not so great location.
- Saujanya (8/5): A very nice hotel would recommend - The hotel is really well located and easy for getting around Marseille. The room was really good. The only slight thing is if you're sharing a room, any sounds from the bathroom, can be heard by anyone else in the room. It felt like a courtesy just to keep the TV running for that reason. The reception staff were exceptionally friendly, warm and welcoming - especially Alessandra who was a very forgiving of my rather rudimentary level of French ( she does speak English perfectly but was kind enough to indulge my efforts).
- Alexandra E (10/5): - Wonder
- rosina (10/5): - Beautiful hotel and well situated
- Breanna (10/5): - mandi gave us great recommendations after a stressful travel day
- karen (10/5): - Lovely hotel — conveniently located near the old port staff were great.
- Jin (10/5): - Good hotel.
- Sandra (10/5): - Professional staff, very clean and luxurious!
- Qi (8/5): Nice hotel - A good location and spacious room. Only parking may be a little tricky after certain hour.
- Ashley (6/5): - Didn’t receive room upgrade. Gym was too small. Not maintained. No waters in the gym, in the morning until complaints. Staff were very nice. Front desk. Cleaners. Breakfast was nice.
- Verified traveler (8/5): - Excellent hôtel with top quality staff who made our stay the most pleasant it could be. Special thanks to Suchel, Denis, Nayu, Susana, Maxime and Jose Filipe at the bar, restaurant and front desk, who were very warm, kind and responsive to all our needs. We will definitely return there when next we are in Marseille. Thank you.
- Qiangguo (10/5): - It’s very neat and clean! It’s convenient to go sightseeing or shopping. The staff were excellent and very helpful, especially the front reception desk people.
- Erica (8/5): - really love the nh collection and would recommend staying.
- Arshaan (6/5): - The property is really well located being close to the port as well as the Les Terrases Mall. The room and hotel was also extremely clean, however post 7pm the staff didn’t answer the phone not just for room service but also to ask about available cab services to the airport
- Roland (2/5): - One of rooms had no air conditioning working and the front of house to begin with unhelpful and arrogant
- Richard (10/5): - Very nice room, very clean, and spacious. The only restaurant on site served a very limited menu, and one person to service the entire restaurant. I will say that the food was good although they were out of a lot of the things that were on the menu.
- Bonnie (8/5): - Beautiful hotel and great location. Walkable and convenient access to major sites
- Ysianel (10/5): - The hotel is very walkable and close to everything
- Zdeslav (8/5): Average 4* - There is nothing exceptional nor terrible about this hotel. Just an average 4* hotel. No clue why it is listed as “Collection “
- Greenwood (10/5): - Nice clean room helpful staff
- Dan (10/5): - Quiet clean good location
- JOHN (10/5): - Convenient clean
- Marcos (10/5): Stay here - Amazing
- Verified traveler (10/5): - Very friendly staff. Nice city to visit. Enjoyed our stay
- Elizabeth (10/5): - As an Expedia gold member I was not offered either of the benefits that were listed with my booking. The hotel is very central, it is comfortable and the staff, particularly the young lady who was working on reception on Saturday were exceptional and couldn’t have been more friendly and helpful. It was disappointing that the restaurant in the hotel was not open as I didn’t want to go out on my own, but the bar snack I was served was very tasty. The location is central and the property is very pleasant. Very comfortable bed and nice big bathroom.
- Karim (10/5): - They didst know anything about my perks
- Marietta (8/5): - Very clean, well cared for. Hotel is still under construction. Not near any restaurants, cafes. Those that are close are a little down at the heel. Restaurant in hotel is ok.
- Irene (10/5): - Room is spacious, clean with good air conditioning. Easy access to train station and old port. Staff service is good, especially those at the restaurant.
- Michael (10/5): - Excellent service, wonderful breakfast, & lovely room. The room was a little too warm, but otherwise it was a perfect stay.
- Julia (10/5): - Very convenient location - close to the Port, station, Metros.
- Cynthia (10/5): - The beautiful hotel did not fit in with the area. I would stay closer to the water next time as that area seemed better. Hotel was a gem and amazing. Just the area not ideal for visitors.
- Ruth (6/5): nice staff, awful place - We had no hot water, but were not informed when we checked in. The manager at that time was VERY accommodating and kind and helped us out. The room was awful. It was sterile, almost hostile, in the way it looked. Stark and bare and just pushed us out as soon as possible. No one would like it in that space. The noise from the street, garbage collectors at 10:30 pm and street cleaners at 6 a.m. made it impossible to sleep for any significant amount of time. I would never ever recommend this hotel to anyone although the staff was very nice.
- Marcos (8/5): - Fine hotel. Only trouble is parking if you're driving in.
- Kenneth (8/5): - Very nice hotel within walking distance from the train station. All staff kind and welcoming. Everything very clean and new.
- Carolyn (6/5): Not great - Restauant had group and was closed to others - room service was then required, it was just OK. AC did not work because either the hotel is in 'heat' mode or 'AC' mode depending on the time of the year and the room was hot so sleeping was miserable.
- Christian (10/5): - everything fine
- SAMIR (10/5): - The staff at the desk Alessandra Sara Were super helpful !!
- Derek Anthony (10/5): - Excellent stay ! Great staff , room was large and great view of main cathedral. Easy walk to main port. Great breakfast! 10 minute walk to train station.
- Brian (10/5): excellent - really excellent hotel clean service excellent, supportive and helpful staff, no complaints, will use next time, upgraded our room.
- Lorna (6/5): - We moved multiple times during a three day stay as some rooms are very noisy with trams and cars passing directly in front all night. Courtyard rooms are quiet but the courtyard is very small hence lower floor rooms are very dark with little daylight.
- Carmela (8/5): - N:A
- marvin (10/5): - .
- Laura (10/5): - From the moment I walked in I felt comfortable and welcomed by the staff. The property itself is divine from the lovely bar area, lobby and beautiful restaurant, they have done an outstanding job . Staff could not have been more welcoming, professional and helpful . I felt secure with plenty of measures taken place within the hotel and room itself . It was clean , well maintained and fully stocked . The incredible breakfast buffet was stocked generously, deliciously and thoughtfully. In line with the rest of NH every detail is thought of . Easy walk to train and 30 minute Uber ride from airport . Can’t recommend this lovely gem enough !! All this being said , I can be a picky one !!! 10/10 !!! Enjoy NH Marseille, you won’t regret it
- Matthew (10/5): - Hotel itself was clean and modern but not in the best section of town.
- Gary (10/5): - The hotel is very nice and clean. Easy to train station's. A long ride from the airport. The sirens are all night long from the 1st responders. If your not use to city life and noise this may not be your 1st choice
- Gabriel (10/5): - Very nice staff. Good breakfast. Modern rooms. Clean
- Alan (10/5): - Great location, 10 mins from the old port. The hotel staff were great and very helpful.
- Allan (10/5): - Great location not too far from the old port and within walking distance to many shops. Public transportation right in front. Service was very friendly and room was very cozy and clean. Would recommend for future visit.
- Olivia (4/5): Overheated - Marseille had unusually warm weather when I was there, and the air conditioning at this hotel absolutely could not keep up. It was stifling, so warm I barely slept. My previous hotel in Spain, where it was far hotter, managed to keep the room beautifully cool, but this one failed miserably. Fine for the winter, I'm sure. Avoid in the summer, at least for room 410.
- Dvir (10/5): - 300 meter from subway or tram. Nice clean rooms Exellent beds !!! Helpfull and friendly staff
- Angela (10/5): - It was a perfect stay.
- PIERRE (10/5): - Staff were especially effective and friendly.
- Verified traveler (8/5): 1 night stay - Personnel was very friendly but we found hair in our bed and street noise was very loud on the 2nd floor.
- Jhan (2/5): - NEVER AGAIN!!
- Juan Carlos (10/5): - Location, location, location
- Donna (8/5): - Conveniently located.
- Richard (10/5): Excellent stay - Excellent room quality, hotel in great condition.
- Peter (4/5): - We got a very noisy room with a bad smell.
- Pam (10/5): - Staff very friendly, Breakfast really top quality - I've travelled all over the world on business/leisure and this was really excellent. The bed was so comfortable - really one of the best ever.
- Verified traveler (2/5): Not a 4* hotel, not worth your money - Not a 4* hotel, the room was very small and in a bad condition - dirty windows, old beaten furnitures, no place to put the luggage, not enough hangers for towels (so if you are two in a room good luck), coffee capsules without a coffee machine, etc. Other than the extremely disappointing room, the hotel has almost no amenities (only a gym). Not sure why this is a 4* hotel and has such a high rating. The only good thing is the staff who were friendly and helpful.
- Paulo (8/5): - Most of the things were great. Instructions on parking are poor. The hotel is concerned with the environment and you can cancel your daily cleaning service in exchange for a drink/day. However, when asked at the reception, they didn't offer a drink per night of stay (without room cleaning) as advertised.
- Heather (8/5): Great location, helpful team - Nice bright room, very clean. There was an espresso machine in the room with coffee provided, my only criticism was that it was positioned on a shelf that made it very difficult to refill and use. In the shower there was both a rainfall head and a direct one. All in all very good.
- Philippe (10/5): Fabuleux et majestueux : un vrai rêve - Nous avons adoré notre suite au dernière étage avec vue sur la mer (au loin) et le coucher de soleil. Une nuitée de rêve. Une chambre impeccable, un personnel extrêmement professionnel, un emplacement parfait et un souvenir mémorable. Je le recommande au plus haut point.
- PAUL (8/5): - No
- Vasileios (4/5): - Staff was speaking very bad English if any! Or they did not want to talk English at all
- Verified traveler (10/5): - Quality of room, lobby and breakfast room was to very high standard. Only comment is that gym is a little small. A good stay
- Julia (10/5): - Great hotel
- Verified traveler (10/5): Modern, clean - It was very weird they couldn't find my reservation. Then they asked me to email them my reservation from hotels.com. The person at the reception used broken English and was hard to communicate. After about half an hour finally they gave us a room. Besides all that the hotel and the rooms are modern, clean and comfortable. Bathrobes
- Verified traveler (10/5): - Great property, great location, great staff!
- Verified traveler (10/5): - I really like NH hotels . The staff was very friendly and helpful during this covid situation. The room was perfect, great space, large sofa, chairs , desk , large mirrors, nice wallpaper, beautiful balcony space with views, this lobby was nice & clean . Great location , you can walk to shops, markets, and the pier ,mall, and the port etc.. great for families or Business trips etc... I really don't have any cons because my stay was great and when I return to Marseille i will be checking in to NH again. the ladies at the desk were awesome and so was my housekeeper . She was great .. This location is also close to the main train station and also local transportation right outside the hotel . I love it and plan to return soon.
- Neil (8/5): - Excellent
- Verified traveler (8/5): Great hotel, checkin a let down - Im a Fan of the NH Group, great hotels and services normally - conditions and rooms are excellent. Only let down in this occasion was on checking in, greeting was limited to do you have ID, credit card please. No further info apart from the room number provided. Had to ask later regarding breakfast arrangements due to info on hotels intranet info which stated you had to book breakfast.. Also got called at 10pm to ask about the review which seemed unprofessional
- Tamara (6/5): Decent hotel, horrible reception staff. - Decent hotel although impersonal. What I didn’t like was the rudeness of the front desk, and their unwillingness to provide the room I paid for, or to make any amends for it. Also, in an international chain, the front desk should speak English. Disappointing.
- Darla (8/5): Good Hotel in Marseille - The hotel is a 10 minute walk to the main attraction area around the old port area with restaurants and attractions. Staff was friendly. WiFi was good. A few blocks to the train station but uphill from the hotel to the station. My room was large and comfortable but the windows were not soundproof. I would return to the hotel if in Marseille
- ALEXANDER (6/5): - Room was hot, AC not working, corridor carpets smell bad, nice room, nice breakfast area, nice staff
- Verified traveler (8/5): Nice ... - Enjoyed the accommodation. Wish amenities can be more complete - cotton bud, water ... pillows too soft.
- Verified traveler (8/5): - I like NH chain. It's always nice, clean, client oriented. I had some tension with a guy at the reception checking in. It was quite stressful to park in the area, that's why. Otherwise I had an excellent experience. 10 min walk from the Vieux Port, safe area, place de la Republique nearby is a convenient spot to get anywhere you need. The parking availability is the only real pain. You can't stop at the entrance even for 30 sec.
- James (8/5): - Great location and super comfy bed!
- Judy (8/5): - It’s a good location once you get your bearings...it’s lovated on a busy intersection. Hotel lobby and restaurant is lovely. Make sure to book with breakfast since they do a nice continental breakfast. Rooms were nice.
- Mohammed (10/5): - It was amazing 3 days
- Verified traveler (8/5): - Staff were excellent especially waiters in dining room. Breakfast was also good. Dinner on first night not so good.
- Tom (10/5): - We were only here one night, but the hotel was lovely and the room was terrific. Large, modern, comfortable beds and nice bathroom as well. We would have stayed longer if we could have but our travel plans did not allow.
- Verified traveler (8/5): - very clean and modern hotel. good variety of food at breakfast and staff were very helpful and efficient.
- Malcolm (10/5): Very good - We stayed in this hotel when staying in Marseille for 4 days after arriving by train, the location was just one stop on the underground from the station and there was easy access to all the sightseeing attractions. The reception staff were very welcoming and helpful, we were given a room with a walk-in shower and we would have preferred a bath, so we were given a different room after our first night without a problem. The breakfast was very good with plenty of choice and eggs cooked fresh to order, but don't leave your table unattended as your plate may be cleared away before you have finished staff are very efficient, The room was big with hot drink facilities and air conditioning, all very clean and comfortable.
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