Saja Al Madinah Hotel

Name: Saja Al Madinah Hotel
Address: King Faisal Street, Northern Central Zone, Madinah, 42313, Madinah, SA

Location: King Faisal Street, Northern Central Zone, Madinah, 42313, Madinah, SA

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Discover unparalleled comfort and convenience at Saja Al Madinah Hotel, ideally located in the heart of Madinah.

Luxurious Accommodations
Choose from 544 elegantly designed, air-conditioned rooms featuring LED televisions, minibars, and private bathrooms with deep soaking bathtubs. Stay connected with complimentary wireless internet access and enjoy a peaceful night's sleep in plush surroundings.

Gastronomic Delights
Indulge in delectable dining options at our hotel restaurant or relax in the cozy coffee shop/cafe. Savor our buffet breakfast served daily, and take advantage of 24-hour room service for your convenience.

Prime Location
Situated within walking distance from key attractions such as Prophet's Mosque and Masjid Abu Dharr al Ghifari, our hotel serves as the perfect base for exploring the rich history and culture of Madinah.

Don’t miss out on this exceptional stay; book your room at Saja Al Madinah Hotel today!

Important Information

Couples wishing to share a room must provide proof of marriage.
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Alcohol is not served or permitted at this property.
Contactless check-in and contactless check-out are available.

Policies

Check-in: 05:00 PM - 06:00 PM

Check-out: 12:30 PM

Amenities & Facilities

Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
ATM/banking
Breakfast available (surcharge)
Safe-deposit box at front desk
Porter/bellhop
Smoke-free property
Wheelchair accessible parking
Reception hall
Wheelchair-accessible van parking
Accessible shuttle
No accessible shuttle

Rooms Available

Executive Room (King)

1 King Bed
Overlooking the mountains

Internet - Free WiFi
Entertainment - 44-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Deep soaking bathtub
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-accessible bathroom vanity
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Deep soaking bathtub
- Visual doorbell/knocker notification
- Wheelchair-accessible bathroom vanity
- Bed sheets not available
Executive Room

2 Double Beds
Internet - Free WiFi
Entertainment - 44-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Deep soaking bathtub
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-accessible bathroom vanity
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Deep soaking bathtub
- Visual doorbell/knocker notification
- Wheelchair-accessible bathroom vanity
- Bed sheets not available
Executive Room (2 Queen Beds)

2 Queen Beds
269-sq-foot room with city views

Internet - Free WiFi
Entertainment - 44-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Deep soaking bathtub
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-accessible bathroom vanity
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Satellite channels
- Electric kettle
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Deep soaking bathtub
- Visual doorbell/knocker notification
- Wheelchair-accessible bathroom vanity
- Bed sheets not available
Standard Room

3 Twin Beds
Internet - Free WiFi
Entertainment - 44-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Deep soaking bathtub
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-accessible bathroom vanity
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Satellite channels
- Electric kettle
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Deep soaking bathtub
- Visual doorbell/knocker notification
- Wheelchair-accessible bathroom vanity
- Bed sheets not available
Standard Room (Quintuple)

4 Twin Beds
Internet - Free WiFi
Entertainment - 44-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Deep soaking bathtub
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-accessible bathroom vanity
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Satellite channels
- Electric kettle
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Deep soaking bathtub
- Visual doorbell/knocker notification
- Wheelchair-accessible bathroom vanity
- Bed sheets not available
Executive Room (3 Single Beds)

2 Double Beds
269-sq-foot room with city views

Internet - Free WiFi
Entertainment - 44-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Deep soaking bathtub
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-accessible bathroom vanity
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Satellite channels
- Electric kettle
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Deep soaking bathtub
- Visual doorbell/knocker notification
- Wheelchair-accessible bathroom vanity
- Bed sheets not available
Standard Room (Quintuple)

5 Twin Beds
Internet - Free WiFi
Entertainment - 44-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Deep soaking bathtub
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-accessible bathroom vanity
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Satellite channels
- Electric kettle
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Deep soaking bathtub
- Visual doorbell/knocker notification
- Wheelchair-accessible bathroom vanity
- Bed sheets not available
Standard Room (Quintuple)

5 Twin Beds
Internet - Free WiFi
Entertainment - 44-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Deep soaking bathtub
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-accessible bathroom vanity
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Deep soaking bathtub
- Visual doorbell/knocker notification
- Wheelchair-accessible bathroom vanity
- Bed sheets not available
Executive Room (Twin)

2 Twin Beds
Internet - Free WiFi
Entertainment - 44-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Deep soaking bathtub
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-accessible bathroom vanity
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Satellite channels
- Electric kettle
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Deep soaking bathtub
- Visual doorbell/knocker notification
- Wheelchair-accessible bathroom vanity
- Bed sheets not available
Standard Room

1 King Bed
Internet - Free WiFi
Entertainment - 44-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Deep soaking bathtub
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Satellite channels
- Electric kettle
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Deep soaking bathtub
- Visual doorbell/knocker notification
- Wheelchair-accessible bathroom vanity
- Bed sheets not available
Standard Room

1 Double Bed
Internet - Free WiFi
Entertainment - 44-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Deep soaking bathtub
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Satellite channels
- Electric kettle
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Deep soaking bathtub
- Visual doorbell/knocker notification
- Wheelchair-accessible bathroom vanity
- Bed sheets not available
Standard Room (Quintuple)

5 Twin Beds
614-sq-foot room with city views

Internet - Free WiFi
Entertainment - 44-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Deep soaking bathtub
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-accessible bathroom vanity
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Deep soaking bathtub
- Visual doorbell/knocker notification
- Wheelchair-accessible bathroom vanity
- Bed sheets not available
Standard Triple Room

3 Twin Beds
269-sq-foot room with city views

Internet - Free WiFi
Entertainment - 44-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Deep soaking bathtub
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-accessible bathroom vanity
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Deep soaking bathtub
- Visual doorbell/knocker notification
- Wheelchair-accessible bathroom vanity
- Bed sheets not available
Executive Room (Twin)

2 Twin Beds
280-sq-foot room with city views

Internet - Free WiFi
Entertainment - 44-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Deep soaking bathtub
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-accessible bathroom vanity
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Deep soaking bathtub
- Visual doorbell/knocker notification
- Wheelchair-accessible bathroom vanity
- Bed sheets not available
Standard Quadruple Room

4 Twin Beds
366-sq-foot room with city views

Internet - Free WiFi
Entertainment - 44-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Deep soaking bathtub
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-accessible bathroom vanity
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Deep soaking bathtub
- Visual doorbell/knocker notification
- Wheelchair-accessible bathroom vanity
- Bed sheets not available
Executive Room (King)

1 King Bed
280-sq-foot room with city views

Internet - Free WiFi
Entertainment - 44-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Deep soaking bathtub
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-accessible bathroom vanity
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Deep soaking bathtub
- Visual doorbell/knocker notification
- Wheelchair-accessible bathroom vanity
- Bed sheets not available
Standard Twin Room

2 Twin Beds
182-sq-foot room with city views

Internet - Free WiFi
Entertainment - 44-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - Deep soaking bathtub
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Deep soaking bathtub
- Visual doorbell/knocker notification
- Wheelchair-accessible bathroom vanity
- Bed sheets not available
Executive Suite, 2 Bedrooms

1 King Bed and 1 Double Bed OR 1 Twin Sofa Bed
452-sq-foot room with city views

Layout - 2 bedrooms
Internet - Free WiFi
Entertainment - 44-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Bathroom - 2 bathrooms, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-accessible bathroom vanity
Need to Know - Bed sheets not available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Deep soaking bathtub
- Visual doorbell/knocker notification
- Wheelchair-accessible bathroom vanity
- Bed sheets not available

Guest Reviews

Imtiyaz (6/5): - Breakfast is not included, very expensive to add later. Need to take careful consideration of check in time (between 4pm and 5pm). But were flexible. Rooms need maintenance, fridge not working (freezer door missing), table not safe, wardrobes not full length for thobe/abaya. However, service and staff were excellent and only 5 minute brisk walk to gate 328 which makes up for state of rooms. Overall happy with our stay.
mohammed (10/5): - Amazing
Siraj (10/5): - Brilliant service and a really affordable price
Jihad (8/5): - Great location..
Olayinka (8/5): - Laundry and breakfast were ok. Our major issue is paying separately for breakfast. All International hotels come with breakfast.
Zartash (10/5): - great staff great location loved everything
Saima (10/5): - Very helpful staff and good value for the money very close to the haramm
Ali (8/5): - A very good experience overall, the location is prime
Shafir (8/5): Nice - Clean room. About 4-5 mins to the Masjid.
Hameed (6/5): Below average - outdated hotel. really busy elevators and couple of times broke down in just 3 days. not very clean.
Imran (8/5): - For what you pay it’s a great deal
Unnisa (10/5): - Excellent
Qurat Ul Ain (8/5): - Close to Haram.
Fazlu (10/5): - Fantastic hotel!!! Great experience and fantastic customer service from receptionist to concierge to room service and cleaning. Everything was well spot on and felt like a king in this hotel. This should be 5 star hotel as it was much better than the 5 star hotel i stayed in mekkah. Walk to the mosque is only 5 mins. What a amazing and fantastic experience from myself and my family!!! We loved it!!!!
Mohammed Noufal (10/5): - You can see the Haram courtyard from the hotel. Couple of blocks away. 10 mins walk to the masjid
Mohammad (10/5): - Very good place for the tourism. Every important places are nearby.
Asimuddin (10/5): - It was a great experience and very comfortable rooms.
Samir (4/5): - Poor hotel. Not value for money you pay I would not book again Experience that must never repeated
samir (4/5): - The hotel has poor hygiene , poor quality of food Poor communications and poor reception and staffing
UMARAH (10/5): Excellent hotel - Excellent hotel the staff is very friendly specially the manager she solved the problem would love to stay there again en sha Alllah
Ahmed (10/5): Umrah - The hotel goes way out of their way for customers. Their hospitality is amazing. House keeping is available 24 hours a day. We really had an amazing experience with Saja Al-Medina. It is about a 3 to 5 min walk to the ladies section. Very convenient.
MOHAMMAD (2/5): Worst reception and service - I booked the room for 2 nights. After 1 night the reception was calling the room again and again. They were saying I booked for one night. They send people 2 times when we all were sleeping. That guy wake us up and told us to contact reception. Rooms service did to clean the room on 2nd day. Had ask for towel couple of times. Last thing they disabled my room key. I had to go down and ask them to reactivate it. Even though the hotel amenities were good the administration and reception is the worst.
Nora (8/5): - We enjoyed our stay at Saja Al Madinah Hotel. The location is excellent—just a short walk to the Haram, which made everything very convenient. The rooms were clean and generally comfortable, and the staff were polite and helpful. However, the hotel would benefit from some renovations, as the furniture felt quite dated. The internet connection was also a bit slow during our stay. One practical tip: try to avoid using the elevators right before and after prayer times, as they tend to get very crowded and can take a while to arrive. Overall, it’s a good option for proximity to the Haram, especially if you’re looking for convenience and cleanliness.
Hamsa (10/5): - Nice hotel overall. Clean. Nice services
fatimaaC375RZ (10/5): My experience in the Hotel was ok. I came with my sick mother and they provided enough wheelchair for their visitors. - The hotel was renovated and now looks very nice and accommodating. The problem I had is I lost something very valuable to me that I bought in the USA but unfortunately I couldn't retrieve it. The hotel is helping me out too.
Farzana (8/5): - Pleased with the service!
Maria (10/5): - Nice hotel to stay with reasonable price and great customer service, nice rooms, little bit far from Prophet Masque though.
Khurram (10/5): - Good housekeeping Good number of elevators Very near by walk to gate 328 Good reception staff
Babatunde (6/5): - The location is fairly okay. The room is okay but can be better in term of cleanliness.
Maqsood (10/5): Excellent - It was great overall, front desk staff was courteous and accommodating. Sister Fatima at the front desk had a very pleasant and welcoming attitude towards the guests. Overall great experience!
syeda (10/5): - Very good hotel We are proud to walk Mosque with my family , all kind of restaurants nearby
QHALID FAREED (10/5): - Excellent, convenient location, nice staff, cleaning and breakfast phenomenal. Great for family.
Ahmed (10/5): - I would highly recommend Saja Al Madinah. It is very close to the Masjid Al Nabawi. The staff is extremely friendly and helpful. The breakfast buffet has great variety of food. The rooms are clean. Great experience overall.
Afsana (4/5): - After traveling for almost 17-18 hours we went to the hotel at 10:30am in the morning and when I spoke to a staff she said the room will be available after 12:30pm. We went back at 2pm and requested to check in. There was a different lady name Fatema was working and she said no we have to wait until 5pm because this is what our booking say. I requested nicely saying we travelled so long and we are very tired and if she can provide us a room earlier but she refused. She then said there is no room available but in front of my face I saw lot of people checked out. I felt like it was her that she did not want to give us room earlier than 5pm. I travel a lot and I never experienced it before. Most of the hotel actually flexible and when they hear long traveling time they usually accommodate.
Syed (10/5): - It was very close to masjid e nabwi...so it was very convenient.
Mostafa (10/5): - Near to harm ,familiar staff , clean and comfortable
sabrinashah (10/5): Lovely hotel. - I stayed here with a large Hajj tour group. It is conveniently located near the Masjid, a five minute walk. Our room consisted of 5 beds and each bed had its own nightstand, closet and safety deposit box. Bed linens and towels were clean. The buffet was very good with lots of variety and fresh fruits and salads. Overall this was a pleasant hotel.
Khaled (2/5): - Horrible hotel. Old, dirty, over crowded, shabby. You will feel you are sleeping in a busy old train station. There is no positive thing about it. And it’s expensive.
Qasgaff (10/5): Love it - Love this hotel. We stay here at every opportunity. All the staff are wonderful, the restaurant is great, the beds/rooms are great. All the staff have been wonderful and they always are. Abbas in particular has been great to ensure we enjoyed our visit. Thank you
Seifeldin (10/5): - Very accessible to the Masjid. Staff is very friendly and helpful.
Agmal (10/5): - Very friendly staff and excellent service, allowed us to keep our luggage at hotel for a few ours after check out.
Laila (10/5): - Helpful and friendly staff
smbjmn (8/5): Good hotel good location - Hotel is located just few mins walk to/from Masjid Nabawi, close to the women entrance. There is a laundrette on the right side of hotel's door with plenty of food choices around. No cleaning service during our stay, but it has clean bathroom with nice bed. We stayed in a room for 5 and room has designated wardrobe for each. Will stay again next time I go to the holy land, insya Allah.
Shakeel (10/5): - Close to women entrance. Nice and clean. Friendly staff. Dinning options are great.
Farzad (10/5): - Amazing would come back to same Hotel
Abdul (8/5): - Overall it was good
athiqurm (4/5): Failure of the hotel to provide towels for guest numbers over a 24 hour period: - Failure of the hotel to provide towels for guest numbers over a 24 hour period: Arrived on Fri 18th April, family of four at 10pm The shower room only had 2 large towels and 2 small ones reception/house keeping was contacted and rep for the floor appeared and said there's no towels until the following day Following day requested towels on 4 occasions until 5pm and only after speaking to the Duty Manager and explaining how appalled I was at the situation did I receive fresh towels. This should not have been the case when I had booked this hotel for 6 days - even after raising this issue, there was no upgrade whatsoever. Also, not least to mention i do not feel it meets the standards of a 4* hotel but more so of a 3* hotel. - The floor carpets had to be recleaned so I was moved to a different floor at great inconvenience, i.e 1 hr repacking and then waiting for 2 hrs for new room to be prepared, another hr to unpack. The bathrooms are very dated and seem like a hotel bathroom from 25 years ago - needs massive reinvestment.
MOHAMMAD (6/5): - Great rooms Great breakfast Bathroom very old
Abdur (10/5): - Good clean property
Lailla (6/5): - Not clea
Aliuddin (10/5): - Good
576aishahh (2/5): Worst hotel - Absolutely terrible experience done reservation over booking.com everything paid when we reached there they said it was cancelled. However on my app everything was confirmed even phoned booking.com they said it's all ok and reserved. The staff printed something in arabic that I cancelled which I never I told them to print this in English they kept quiet that's when I realised it was their fault. Worst experience ever!
Naila (8/5): - The environment was good, it was clean and the service was good.
Samiha (10/5): - Very convenient, less than 5 mn walk to the haram. Super welcoming and friendly staff, Khulood from the guest relation team called every day to check if everything was fine and to ask if we needed anything. Munther from the reception team gave us an upgrade without me asking for it. The breakfast had a good range of hot and cold options with alternating hot menu every other day. The room was enough for 4 adults and the cleaning team came every day to do the room.
Abdullah (10/5): - Nice
Almasa (10/5): - Clean rooms, accommodating staff. Very close to mI would stay here
Mohammad Nabeel Asim (8/5): - Bathroom needed fixing in a lot of places for example, the door handle, the toilet, etc. The main door was scraping with its frame making it difficult to open. Iron was pretty damaged and not working however customer service was very good and a replacement was brought quickly.
Fahmi (10/5): - Excellent
Liyakhat (10/5): Comfortable Stay Just Steps from Masjid Al Nabawi - Our stay at Saja Al Madinah Hotel was excellent! The room was very comfortable and had amazing views of the city, which made our experience even more special. The hotel's location is fantastic — just a short and easy walk to Masjid Al Nabawi, which was incredibly convenient for prayer and visits. Although we didn’t get a chance to try the restaurant, the ice cream shop in the lobby was a hidden gem — seriously some of the best ice cream we’ve had! The front desk staff were extremely helpful and welcoming, and we were pleasantly surprised when they upgraded us to a better room at no extra cost. Overall, I highly recommend this hotel to anyone visiting Madinah. Great comfort, service, and location all in one!
Abdul Haji (10/5): - Liked everything the rooms the lifts room service
Muhitul (10/5): - We stayed here for 4 nights and it was a great experience Alhamdulillah. The location is good and the staff is welcoming. Check-in was smooth. We were in room 1430 which had the Uhud mountain view. 2 minutes walking from masjid nobobi.
Hassanatu (6/5): - I’m happy the staff was accommodating, the hotel is well located to the Masjid and other shops. Overall happy with stay
Y (2/5): - I wouldn't suggest this at all! It's just absurd.
Ahmed (10/5): Great surface, take own wheelchair is busy time - At the reception I was greeted with very friendly service willing to accomodate towards all my needs, Brother Faris at the desk was very helpful and gave us plenty of options to make our last minute stay the best experience I was there for 2 nights at a very busy time during the last 10 days of Ramadhan, so unfortunately after many attempts of asking for a wheelchair for my mum, they were unable to provide one which ment she had to do alot of walking with a walking stick and got very tired, if I had known a wheelchair wont be available prior to my visit, we would've travelled with her wheelchair from makkah
Zahid (10/5): - Honestly did not expect much as I went for a cheaper hotel, after paying an arm and a leg in Makkah. Massive shout out to Fatima at check in who upgraded us to a king room. Without it, i probably would have rated this hotel a lot lower. Excellent
Galeeb (10/5): Prophet's mosque hotel - Very good service specially that staff on the ground always asking outside of rooms to guest if they can help with anything. Literally a few minutes walk to Prophets Mosque. Lots of shops and restaurants within a few minutes walk as well
65aneesab (2/5): Do NOT stay here, there is nothing good about this hotel. It’s far worse in person. - Would NOT recommend, every facet of the stay aside from the location was disappointing and an inconvenience. - The lifts in the hotel are limited, small and stop at every floor as a result when it is prayer time and everyone is heading to and fro the masjid at the same time it takes a really long time as lifts are full, you are queuing to get into the lift and if that if there’s space when it stops. - The bathroom was outdated, extremely dirty, the bathtub was something out of the 90’s, you have to warm up the water 15 minutes before use using a button. The bathroom wasn’t cleaned during our stay of four days despite having asked and the toilet paper was also not topped up. - The room door lock was broken hindering our security. - The room had a consistent awful stench like somebody had been cooking fish in it. - The room was dirty, the carpet was dirty, there was garffiti on the surfaces. - There was dirty used Hijama cups left outside of our room. - The house keeping didn’t come unless asked, even then the room wasn’t clean. - The hotel food was the worst I have ever had and the smell was stomach churning. The drink option provided was cordial and the price we payed for single Iftar per person was 110 SAR. - The price of the hotel and the price for food is 5 Star but the quality does not equate to a single star. It’s Unfathmoable that they have been given 5 stars. The stay at this hotel was the most disappointing part of my trip to Saudia.
Milad (10/5): - Excellent
Nala (4/5): - The underground parking is full. No street parking. It is very difficult to find parking. The service is good. The property is ok, personally if I knew how is the room, bathroom and property in general I will never go there. This place deserves 3 stars max. The bathroom is the worst part, it has rust and spots. Bottom line, I will never go there again.
Harun (10/5): Excellent - Super gut Very Closed to Nabawi mosque only 2 minutes walking distance
Pathfinder607226 (10/5): Awesome service & Location, - After reading all the negative reviews, I was very cautious that what will happen? BUT I proudly can say we had a wicked time. Start till the end everything was dealt with such a professional way, which made our stay enjoyably. Our flight was delay as usual (Turkish airline) and i email to the hotel . Hotel replied back promptly. Staff at the hotel are always ready to help you out. Room service is awesome. Twice a day and guys are always happy to help you out. Hotel is few minutes away from the Haram Sharif (Prophet Mosque) you will enter through gate no 328 , 329, perfect gates for the ladies, gents can go through as well. Lot of food shops around the hotel, also money changes and shops for shopping. We had an issue and would like to check out bit late and hotel allowed us to check out by pm. We also left our valuable stuff in the room, I emailed to the hotel and response came back saying worry not we have found your valuable, please come and collect. In short I will strongly suggest you to ignore all the negative reviews and give a go. In case you do not like the room ask and they will definitely help you to change. TIP:- Remember you are in Madinah (prophet city) look wider picture and small things to ruin your trip. Keep us in your dua's
Erum (8/5): - The location was great but the rooms definitely needs to update
Mohammed (8/5): - I like that door lock was broken and need to call multiple times for repairs, I wasted lot of time waiting
Tousif (10/5): - Great hotel, very close to Haram Mosque, clean and good size rooms. Lot of options for breakfast to choose from. Highly recommend.
Mohamed (4/5): - Awful check in experience. Made to wait for ages only to find out that hotel was overbooked and that they were moving us to a nearby “5* hotel” which was not 5* at all and did meet my expectations at all. Very disappointed and will not be staying here nor recommending no it to anyone ever
Md (10/5): - Great place, perfect location and super clean. Few minutes walk to the prophet mosque at the door # 328 and #329. Hotel hosts are respectful and friendly. I would recommend everyone to stay at this hotel for great experience.
Zainab (10/5): - I like everything about it
Rabah (10/5): - Le staff de la réception est formidable !!! Un grand merci pour le bel accueil, le service restaurent à la chambre est impeccable Certainement je retourenerai !!!
Fahad (10/5): - Everything was great.
aaniyaha2025 (8/5): good service - Really good service from Hameed and Shafiq there was quick service from both of them. They were both exceptionally fast and kind, amazing work from the hotel. the rooms were very clean and quiet and the cleaners didn't refuse to help i would recommend staying at this hotel.
Amran (10/5): - Good hotel for its price, just needed updating - but service is great
Shahzad (4/5): - Its an old building. Facilities and washrooms outdated. Breakfast below average. Room service didnt replace towels next day. Location is close to Haram. If you are looking for a 5 star hotel then spend a little more and get a better hotel.
zohal (2/5): - They were supposed to refund me for my last night staying there, but they never refund me back
Zina (8/5): - The room is nice and big but the carpet makes the room looks dirty. The bathroom is rundown. The location is ideal.
Mohammad (8/5): - Alhamdullillah, it was a nice property, close to Haram amd friendly staff.
Discover30456643045 (6/5): Accommodation not value for money. - Rooms and bathroom are outdated. Need complete uplift. Carpets dirty. Shower facility in a small bath tub. Breakfast buffet have limited choices. I would say it is 3 star plus but charges are up to 5 star hotel. Not value for money. Television didn't work. I stayed there 5 days. Door security lock didn't work despite made request 3 time to fix it. Although it is close to Prophet Mosque but what you pay is not worth to stay there.
Pabdou (10/5): - Very convenient and walking distance to the Haram
Pabdou (10/5): - Great
Istiyak (10/5): - Close to masjid. Very comfortable room and staff are friendly. Provided us excellent service and allowed us to check in early. Mizaan housekeeper provided us 5 star service
Egal (10/5): - I loved the place would love to visit again if the price is less though 😅
Kiran (8/5): - Very close to masjid al nabwi
anwar (10/5): - Good
maryammJ1658WK (10/5): Comfortable stay - Very good service. Cleaning staff are very friendly. Front desk is helpful. Great location. Rooms are big and well equipped. A+. Our room No.631 was spacious and cosy. Whenever we called for house keeping staff they came on time and also were well trained in there tasks.
Sara (10/5): - 3 mins walk to Al Masjid Nabawi, love the location , room clean , stuff very nice and helpful.
Mohammad (10/5): - The staff (MS. Lyan and MS. Rahaf) were outstanding
Nurudeen (10/5): Close to haran, and the level of cleanliness - I enjoy my stay
Jebul (8/5): - GOOD
sabhas2025 (2/5): SCAM COMPANY! DO NOT USE! - Absolutely scammed us! Sold us a 5 star dream hotel, only to arrive and told us the booking is no longer available, after back and forth they told us we are lucky we are not on the street! Took over £13k for the holiday and put us in a 1 star hostel, unhygienic, really dirty, far from the masjid. They then after a back and forth over 2 days, gave us 2 rooms in another hotel and the family has been split up and staying miles away. The pregnant member of our family and 1 and 3 year old are in one hotel and the others in another hotel. We actually have no words for such vile behaviour, using people who are going to the holy land, promising them the world and then messing them around when we are here. Do not use this company. I wish we listened to the reviews. The new hotel is no better than the last 1 star one they put us in. So we have had to pack, unpack, lug around 2 young children, only to be messed around non stop the stress caused has been unreal. They take 5 star prices and then put you in a 1 star and pocket the rest. All we hear is... be patient we are trying to sort you a place with our supplier. Lucky your not on the street. Fact is we paid for a booking which was never made. If it was made a booked room doesn't disappear and you don't end up on the street!
halimab874 (6/5): Not the best experience - I would not recommend this hotel because of the customer service was awful .I requested a hair dryer literally 5 times and was told will send it each time I waited and didn’t receive it . I even went to reception physically to ask for it and was told we will send and did not receive .it was very uncomfortable the whole stay I had to sit with wet hair . The rooms are very gloomy and small .
Mohammed (10/5): - This property is decently located by the prophet mosque a quick 3 minute walk and very close to bin Daoud. Room service is amazing.