Chueca Exclusive

Location: Calle Hernan Cortes, Madrid, es

Star Rating: 9.2 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 02:00 PM - 11:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Non-smoking throughout
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Mobile app for room service
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Apartment

  This spacious apartment features 1 living room, 1 separate bedroom and 2 bathrooms with a walk-in shower and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment is air-conditioned and has a seating area with a flat-screen TV, a washing machine, a tea and coffee maker, a dining area, as well as a wardrobe. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Seating Area
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Bidet
  • Cleaning products
  • Additional bathroom
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Superior Apartment

  This spacious apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment is air-conditioned and has a seating area with a flat-screen TV, a washing machine, a tea and coffee maker, a dining area, as well as a wardrobe. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Seating Area
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Bidet
  • Cleaning products
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Dejan (10/5): - Još uvek čekamo na povraćaj depozita od 200Eura
• María Dolores (10/5): Tranquilidad - La ubicación y la respuesta rápida del anfitrión a mis dudas. Me pareció que al cerrar la puerta de la casa al no poder cerrar con la llave y darle una vuelta al pestillo se quedaba la casa como fácil de abrir y me dio inseguridad
• DeboraMG50 (8/5): - Posizione comoda per visitare le attrazioni più popolari. La cucina molto fornita. La zona fornita di market, ristoranti e negozi. Lo spazio buono per un soggiorno di 8 giorni per una famiglia di 4 persone. Il link inviato per il check in è risultato non funzionante, ma in 10 minuti lo staff ha provveduto consegnando ci le chiavi e permettendo l'ingresso nell'appartamento. Non c'erano coperte in più, quindi io ho avuto freddo nonostante l'accensione del condizionatore e dei riscaldamenti. Tuttavia, non l'ho richiesta, quindi magari l'avrebbero fornita su richiesta. Abbiamo avuto un asciugamano grande a testa e due asciugamani per il viso e nessuna asciugamani per il bidet. Ho chiesto la gentilezza di fornirci almeno un asciugamani a testa ma mi è stato risposto che la loro dotazione non prevede un numero superiore. Inoltre dal bidet usciva soltanto acqua fredda e si sa che in viaggio con i bambini il bidet è comodo, se utilizzabile.
• Igor (9/5): -
• EMILIO (9/5): Confortable - Estas observaciones son del apartamento Chueca jacuzi: Camas cómodas, limpieza, toallas de baño grandes, decoración, muy buena ubicación. Olor en el portal y escaleras de entradas en mal estado
• Garry (8/5): Very comfortable and well appointed apartment. - Centrally situated. Very clean and well appointed. Well equipped kitchen. Suited us and our granddaughter well. We liked the electronic entry apart from the time it didn’t work. Rather impersonal as we didn’t see anybody to do with the property. Also for some reason the electronic key stopped working at 11am the day before we departed. We did have a number to ring and it was reinstated but rather unnerving.
• Sarah (8/5): Städtetrip - Ausstattung (genau wie beschrieben) und zentrale Lage
• Osvaldo (9/5): - No cápsula for expresso machine.
• Alessandra (9/5): -
• Andrew (9/5): Location great but - Great location in the heart of the city. Need to be prepared for noise from the street and club downstairs. Bring earplugs. Nothing provided for tea or coffee, despite a Nespresso machine (no milk, sugar, tea or coffee). I've never stayed in an apartment that did not have some basics supplied so felt a bit cheap from the property management.
• Donna (9/5): Great stay for all the positive reasons - Great location and lovely and clean. Staff helpful for an earlier check in - thank you Nothing
• Tommaso (8/5): Madrid - Posizione centralissima, appartamento nuovo e completo di ogni servizio (forno, microonde , nespresso, Smart tv, lavatrice , lavastoviglie e aria condizionata) Comunicazione limitata fino a quando non si è “clienti” dopo il check out diventi estraneo.
• Lorena Catalina (10/5): -
• Selene (10/5): -
• Colin (8/5): Clean and well located - Location, cleanliness, quiet flat and Aircon Bed gave us both bad backs as sags in the middle. No information about how to use appliances or any local information. Sofa bed old and creaky.
• francisco (8/5): Joli petit appartement, très confortable et très bien placé. - Très bel appartement, spacieux pour 2, calme, bien agencé et confortable. Très bon emplacement si vous aimez faire du shopping. Machine à café à disposition. La pression mise par les hôtes plusieurs jours avant notre arrivée, pour remplir en ligne le check in avec copies cartes ID et bancaire, et signer un contrat de location antidaté, et dont les éléments étaient faux. Les clés sont en fait une appli sur smartphone.
• Claire (10/5): Book this one, not the one across the street! - The apartment is spacious and bright with all the equipment you need for a city stay. The location is perfect for shopping, nightlife, the metro and the Gran Via. The company maintained contact, and we had absolutely no problems during our stay. Having to leave!
• Kevin (9/5): Great Apartment in great location - The communication with the hosts was fast efficient and friendly. Loved the location and the apartment was as the pictures show. Was a beautiful apartment, very modern bright & clean. Having a lift was great. Air con was great & cooled apartment very quickly. Was not sure how the electronic key system would work. A better explanation with photos would put potential guests to ease. Once u download the App & link your mb to the link provided by Hosts. It is pretty easy to use but u DEFINITELY have to take the PHYSICAL KEYS that are inside the apartment out with you EVERY TIME because if app/your mobile doesn't connect to the wifi you can't get into the apartment...this happened to me at 11.30pm one night. If I didn't have the physical keys I would have been on the street. The App also said there was an error and no matter what I did i couldn't get it to work. Was very scary.
• Anita (10/5): Exceptional - Excellent location and host is very responsive and helpful. The property is above beyond my expectations. Huge 1bedroom size, clean and comfortable. Also they provided us with washing machine capsule 😄
• Paula (9/5): Very nice apartment needs some amenities. - very clean, great location, love when there are not a lot of Knick knacks all over the place! They have no basic condiments for an apartment stay. We had to buy salt and pepper which we left for the next guests. There should be olive oil and vinegar and a few spices. There was only one dish towel and I found a sponge on top of the trash can. A roll of paper towels and maybe some napkins and tissue is part of an apartment stay. The only paper products were two rolls of toilet paper. Perhaps an extra roll or two is nice. I had to think about where to get more just in case and not a full package! It was also a pain to do all the extra paperwork outside the booking.com system including passports and credit cards and photos that didn’t go through without redoing several times. That was sensitive information and we didn’t know if it was secure.
• Richard (10/5): Great apartment! - Clean and well appointed Location was perfect
• Karen (10/5): Beautiful apartment in a brilliant location. Highly recommend making this your base for a city break. - It was spacious, clean, comfortable and stylish. Great storage facilities and easy to find. The communication was brilliant and the instructions were clear. We loved everything about it. It would have been helpful to have a corkscrew and some basic condiments.
• Kovacevic (9/5): Superb - Amazing location and most comfortable bed!
• Frida (9/5): Nice experience - The location was great & the apartment was clean and enough space. The bed was comfortable too. You will enjoy your stay there for sure. What I didn’t like it was the electronic key, that you use to open the door. It is cute easy to use but doesn’t make you feel safe. Even though inside you have keys, they can open the door only from outside not inside. It didn’t happened anything during our stay but I have to say it didn’t made us feel secure because with the link anyone can open the door of your apartment. Also in the booking description it is not mentioned that you have to pay a guarantee of 250 Eur, that they release after your stay if everything goes well. Overall it the staff is very communicative and it is there for you if you need anything ☺️
• Jean (10/5): Beautiful place, great location! - Beautiful place. Great communication from the owners. No complaints or problems on my end.
• Carlos (10/5): The stay was good. The bed and pillows were the most comfortable of all 8 places we were in Spain. - There was no breakfast offered here The beginning of the booking was unusual. I booked it, then received emails asking to fill out lots of personal identification information. It seemed a bit much and quite frankly uncomfortable to blindly provide lots of personal information. I did speak with them, advised that the instructions were pretty rudely stated. Additionally, the format claimed to have privacy policy, so before submitting my info I clicked to read their privacy policy and what I was subjecting myself to. In all, the page link did not function, in other words there was no privacy policy link to read. I called them. We got talking, they sent me the policy by email attachment. I read it, and understood. This is were their approach may seem fine to them but came across ham-fisted to say the least. I was about to cancel and rebook elsewhere but decided to stick with it. In the end, it was the better choice but they really need to streamline and "soften" their approach with dealing with guests. Perhaps they have been burned before or people have been untrustworthy, so be it, that's sadly part of the business. Just make sure you aren't offending everyone.
• Johann (10/5): Exceptional -
• Giampietro (10/5): Exceptional - Clean. Comfortable and well located
• Liam (9/5): host was very accommodating regarding checking in and location was excellent - location, spacious, cleanliness, comfortable some coffee/tea/water would have been appreciated
• Smc (9/5): Superb -
• Grainne (8/5): Nice flat - Great location, clean, spacious apartment Shower or sink water didn't come warm or hot
• Hayley (10/5): Exceptional -
• Neil (10/5): Great little home from home in the heart of Chueca - Gorgeously laid out apartment. Comfortable and great comfy bed too. Handy for Chueca bars and restaurants. Nothing! We loved it. Actually loved it so much we weren't perturbed by no wine glasses in the cupboard and bought and left two for use by future guests 😀
• Regina (8/5): Apartment with good location - Good location - between Calle Fuencarral (rshopping area) and Calle Hortaleza (restaurant area), walking distance to Gran Via. Puerta del Sol is a 10 mins walk from flat. Apartment was spacious for 2 people, bed and pillows were comfortable. complete amenities - washing machine, iron, oven/microwave, dishwashing machine, nespresso machine, heaters, etc. Love the balconies, big sofa and cozy dining table. There were many cabinets and drawers to store your stuffs. The door lock could be improved. The corridor always smelled like fried food, toiletries could be changed to a better quality. Appreciate if some coffee, tea and bottled water were provided. The sponge and the rag to clean the table have been used (a new one could be better). Overall, the apartment was ok but could be cleaner.
• Anubis (10/5): We love the place and the location was exceptional. - Great precise and location Location
• Adelina (8/5): Very good -
• Dawn (10/5): Exceptional - Great location and lovely place No one to initially let us in.
• Arkadiusz (10/5): Exceptional -
• Franky (10/5): Gorgeous apartment - Beautiful appartment, clean and modern, perfect location
• Angshuman (8/5): Very good - Loation. very central and convenient, the Washing machine didn;'t have the dryer as a result drying clothere was a challenge
• Cecille (10/5): happy with this booking. good thing i did not change to another property. - The location was perfect! a few steps from Fuencarral lined with exciting shops like Sfera at super discounted prices. The street is so happening, so lively and yet super safe. It's like a local neighborhood filled with fun things to do. The flat was super clean, everything was fresh and new. Towels and beddings were hotel quality. would recommend, definitely! coffee and bottles of water would be thoughtful
• Andreea (6/5): Ok for location and cleaning! - It was very close to the main attractions They let us to leave the luggage to the Office until 16:30 We didn’t get any breakfast and we paid for it.. on the booking site the apartament had free breakfest but the host said they didn’t have this service for 3 years ago…. So… we paid for something .. we didn’t get ! They asked for a credit card and debit it for the period we stayed in Madrid as a guarantee and this policy is not written on booking site ! The bed is very small.. if you have 1,80cm.. will be hard to sleep I asked to Tell me what kind of Coffee pills I should take for the Coffee Machine .. they said Nescafe ones… After I have arrived they weren’t good because We should Take Nespresso…so ,We spent money for nothing ..
• Achik (9/5): Superb -
• Valenzuela (10/5): great place to stay - location and space. well renovated and clean.
• David (10/5): Exceptional - Location, beautiful apartment.
• Chris (6/5): Good location but no hot water. - Location was very good Little to no hot water. Shower wand did not work, so only had rain shower head and hot water would run out very quickly in the shower. Had to take cold showers.

Photos