Ala Moana Hotelcondo by Luana Vacation Rental

Location: 410 Atkinson Dr., Honolulu, Hawaii, 96814, Honolulu, US

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 PM

Check-out: 12:00 PM

Instructions: Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Fitness facilities
• 24-hour front desk
• Concierge service
• Wheelchair accessible
• Elevator
• Fitness facilities
• ATM/banking
• Bicycle rentals nearby
• Hiking/biking trails nearby
• Scuba diving nearby
• Skydiving nearby
• Smoke-free property
• Ecotours nearby
• Self parking (surcharge)
• Segway rental/tour nearby
• Rock climbing nearby

Rooms Available

• Premier Penthouse, 2 Bedrooms, No Balcony, City View (No Resort Fee 19753313)

  3 Queen Beds

  1148-sq-foot room, balcony with ocean and city views

  
  

  Layout - 2 bedrooms, dining area, and sitting area

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Kitchenette with refrigerator, microwave, dishwasher, and cookware/dishware

  Sleep - Bed sheets

  Bathroom - Shower/tub combination, a hair dryer, and towels

  Practical - Iron/ironing board, desk, and phone

  Comfort - Air conditioning

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Dishwasher
  • Separate sitting area
  • Separate dining area
  • Bedsheets provided
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Presidential Penthouse, 2 Bedrooms, No Balcony, Ocean View (No Resort Fee 19753307A)

  1 King Bed and 1 Queen Bed

  1915-sq-foot room, balcony with ocean views

  
  

  Layout - 2 bedrooms, dining area, and sitting area

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Bed sheets

  Bathroom - Shower/tub combination, a hair dryer, and towels

  Practical - Iron/ironing board, desk, and phone

  Comfort - Air conditioning

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Dishwasher
  • Kitchen
  • Stovetop
  • Separate sitting area
  • Separate dining area
  • Bedsheets provided
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Presidential Penthouse, 4 Bedrooms, No Balcony, Ocean View (No Resort Fee 19753307)

  1 King Bed and 4 Queen Beds

  3063-sq-foot room, balcony with ocean views

  
  

  Layout - 4 bedrooms, dining area, and sitting area

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Bed sheets

  Bathroom - Shower/tub combination, a hair dryer, and towels

  Practical - Iron/ironing board, desk, and phone

  Comfort - Air conditioning

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 8 (8 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Dishwasher
  • Kitchen
  • Oven
  • Stovetop
  • Separate sitting area
  • Separate dining area
  • Rice cooker
  • Bedsheets provided
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Executive Suite, 2 Bedrooms, No Balcony, Partial Ocean View (No Resort Fee 19753326)

  1 King Bed and 2 Queen Beds

  1916-sq-foot room, balcony with city views

  
  

  Layout - 2 bedrooms, dining area, and sitting area

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Bed sheets

  Bathroom - 2 bathrooms, shower/tub combination, a hair dryer, and towels

  Practical - Iron/ironing board, desk, and phone

  Comfort - Air conditioning

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Dishwasher
  • Kitchen
  • Stovetop
  • Separate sitting area
  • Separate dining area
  • Bedsheets provided
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Standard Studio, 1 King Bed, No Balcony (No Resort Fee 19751608)

  1 King Bed

  297-sq-foot room, balcony with ocean and city views

  
  

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Refrigerator and microwave

  Sleep - Bed sheets

  Bathroom - Shower/tub combination, a hair dryer, and towels

  Practical - Iron/ironing board, desk, and phone

  Comfort - Air conditioning

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Bedsheets provided
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Standard Studio, 2 Double Beds, No Balcony (No Resort Fee 19751313)

  2 Double Beds

  345-sq-foot room, balcony with ocean and city views

  
  

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Refrigerator and microwave

  Sleep - Bed sheets

  Bathroom - Shower/tub combination, a hair dryer, and towels

  Practical - Iron/ironing board, desk, and phone

  Comfort - Air conditioning

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Bedsheets provided
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Royal Suite, 2 Bedrooms, No Balcony, Partial Ocean View (No Resort Fee 19753426)

  1 King Bed and 2 Queen Beds

  1916-sq-foot room, balcony with city and partial ocean views

  
  

  Layout - 2 bedrooms, dining area, and sitting area

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Bed sheets

  Bathroom - Shower/tub combination, a hair dryer, and towels

  Practical - Iron/ironing board, desk, and phone

  Comfort - Air conditioning

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Dishwasher
  • Kitchen
  • Stovetop
  • Separate sitting area
  • Separate dining area
  • Bedsheets provided
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

Guest Reviews

• Bridget (10/5): - I had corner unit so I overlooked at Bay great firework show on Friday night from Balcony loud cruisers in evening with blaring music heard all the way up to 16th floor not in properties control, Shopping Ala Moana mall almost attached convenient bridge to walk across with out have to cross streets
• James (10/5): - The Waikīkī tower at the Ala Moana Hotel is undergoing renovation. This Luana Vacation rental has recently been refreshed. Bright colors and updated furniture really have improved this property. Good value for the money
• Sue (8/5): - The property was beautiful clean and plenty of towels ect. But didnt have toilet brushes. We needed more bin holders we where only given 2 for 10 days with kids. And a broom. Or..dust pan and brush to pick up fine stuff, sand in the toilets or kitchen area. A few more Coffee, Tea, Sugar, Salt and Pepper ingredients wouldnt go astray. Its is a lovely big lounge area to feel homely. Just need a bit more for thought...in the kitchen, save buying it. We ended up buying them.and donated them the young guy on the front desk...family man with 4 kids. And gave him a nice tip, for his help planning our way around the city, ubers calls...ect. Our plane arrived at 11.30 so we got in a 2.30 early...4.00 checks seems the norm...but if the room is ready...it shouldnt be a issue..a quick message and we where in. It made our day run more smoothly...sitting around in foyer waiting to get in...was hard. So the front desk allowed us to go into the pool...which we where eternal grateful for. The convenience of being near a major shopping center was great...quick dinner in food courts, made the family life easier for all. Waikiki was too busy for me...but each to there own. Rooms are spacious and views lovely...no need for Air Conditioning that high up.
• ERIC (6/5): - The room is in a large hotel whose front desk checks you in and informs you that you are not a guest of their managed area of the hotel and therefore they are not responsible for you. It’s not a good feeling of welcome - warmth — or as they say in Hawaii — no Aloha! Room is clean with a nice view — but it’s weird. There is no shower body soap. The Toilet paper roll with a 75% used size. A Kleenex box with only a single tissue with no replacement box. Next time I stay there I’ll get a room in the hotel managed side.
• Ann Marie (4/5): - No coffee, tea or creamer provided. Coffee maker is an old machine, drip style. Floor had coffee stains with grinds. Bathroom light was flickering and dim, and bathroom had no functioning extraction fan. Small soap, shampoo and lotion for 2 persons for 4 days. The AC was very noisy. The bed was comfortable and the balcony view was pleasant.
• Rolando Cabauatan (6/5): - Average
• LaCrystal (10/5): - Great stay
• Carmen (4/5): - I thought I was getting an accessible bathroom. It was not. No handrails for the toilet and the toilet was low. Only one handrail in the shower with the bathtub wall being so high it was difficult to get in. I only thank God my stay was short enough that I could put up with staying there, although I was very tempted to move. It was uncomfortable for me.
• Joanne (8/5): - N/a
• Eliud (10/5): - Thank You Very Very Very nice Place
• LYNN (8/5): no service, no problem - As this was a vacation rental, there was no 'service'. Not a problem. I did notice that there was a hole in the wall. The bed was somewhat softer than my personal preference.
• KAZUMA (8/5): - good
• Barbara (4/5): - Rate not worth it. No daily service and only two toilet tissue provided for a week stay
• Aeli (2/5): - Shower curtain was stained, tub drainage was bad, mattress hadn't had any cushion..... I didn't know it was managed by third party. I'll never book anything with Expedia anymore
• CHERYL (10/5): - It was a very spacious unit. would love staying there again.
• Verified traveler (8/5): Overall good BUT…. - Location was perfect!! And room was clean. But 1.Door of closet does’t on the slide, it’s very hard to open. 2. Table shook terribly, hard to eat and write.. 3. The most of all, bed is sagging in the center, 2 people moves toward to center, hit each other all night. And uncomfortable.
• Mari (8/5): - Price was good, close to Ala Moana Mall and Park.
• Andrew (4/5): - The property is in a convenient location. However, it's not managed by the hotel, but through a different real estate agency. Its check-in is still done by the hotel though with a very long line around 4:00 pm. It took us over an hour to get through. This is unexpectedly long wait and upset some family members.
• Claire (10/5): - We booked a 2 bedroom suite and loved it. The unit was on the 34th floor and was spacious with multiple lanais in each room. The kitchen was stocked with 2 blenders which we did not use, but a rice cooker which we used everyday! I would rent this unit again for the size and location. We found that parking was only difficult to find if you come back very late in the evening; this wasn't a problem for us, because we were always back before 9pm. I would absolutely stay here again.
• Estefania (10/5): - This is a nice area. There’s a bridge to the nice outdoor shopping center next door on the second floor. It’s a well recognized hotel in Honolulu, however when you book through Expedia, you’re getting a sort of Air Bnb deal. So you’ll have to sign a contract that you’ll take care of the room you’re given, that you acknowledge the private company’s rules, etc. Yet the room is like any other room in the hotel… so I didn’t understand that. Nonetheless, it was a great stay. In a great area. If you don’t wanna do the walk to Waikiki, Uber/lyft is like a $7 - $12 ride depending on what time you order it. Ala Moana beach park is 2 cross walks away. That’s one of the best perks of staying at this hotel as well because it is beautiful there and less of a crowd than at Waikiki and you can catch a beautiful sunset.
• Gwendolyn L (8/5): - Room should be cleaned every couple of days
• Grant (4/5): - Extremely noisy construction and pool closure. This wasn’t made obvious at time of booking.
• Levon (10/5): - I stayed in room 1608 which is a private condo unit with King Bed, ocean-view. Housekeeping was not included- I was ok with this since I was traveling alone. The coffee mugs provided were dirty with coffee stains. I brought my own mug with me so it wasn’t a problem. These minor negatives did not impact my overall experience. The AC works great which is a huge plus. There’s a mini fridge, microwave, no utensils or plates, but two coffee mugs. There is a iron and ironing board, blow dryer, huge closet space with hangers, starter kits of one roll of paper towel, couple rolls of tp, toiletries. There’s a coffee pot with coffee filters. The TV is not the easiest to navigate. Remote control buttons are sticky and delayed. Ala Moana Shopping Center is located on the same property. There’s a Starbucks downstairs. Easy access to Lyft/Uber from the lobby. Parking is available $35.00 per day with in/out privileges. Parking is limited. The hotel property is clean, friendly staff, excellent location. Safe and private. You can’t access the elevator without the room key.
• Verified traveler (4/5): - They charged $34.50 p/night ($105 total) and there was never any parking. They said it was OK to park where notice says, “No Parking” and everyone else did that. Very dangerous and risky for accidents and rental damages. They told me to park on the street which is a lower rate but I was already charged the full on-site rate!
• Verified traveler (8/5): - The parking situation was TERRIBLE!!! One night we had to park at the mall because the hotel’s parking garage was fully occupied. The hotel staff were courteous and professional. Overall the hotel was pretty clean. The door men were outstanding! Always making sure we knew how to get to our desired locations and called a cab for us when we needed one.
• Verified traveler (10/5): Surprisingly great room! - Great location right next to Ala Moana Shopping Center. The room was clean although a little worn in places. The refrigerator was hard to open but worked well. The view was great. The room could have used a little table to eat on. We got locked out once but the hotel staff was very efficient in coming to help. Very convenient location if friends/family are going to be picking you and driving you around.
• Verified traveler (4/5): Ok - The stay was alright I paid for an ocean view but ended up with a city view very disappointing
• Verified traveler (10/5): - I love how close we were to the beach and shopping mall
• Sandra (4/5): Dissapointed - I was dissapointed in the room. Its old, outdated and an extremely basic hotel room. The hotel Ala Moana Hotel is nice, I would suggest booking directly with the hotel, at least you will get maid service. You might as well pay the higher price because the cleaning charge of 130 you could probably get a suite. A/C either hardly worked or periodically it would free you. Coffeemaker with no coffee. MAKE SURE YOU READ THE FINE PRINT. The price may look good but when you add on the cleaning and "owners" fees, its way more than it appears.
• Verified traveler (6/5): - Room is smaller than on the picture, small beds as well. They are doing construction over there and elevators had some weird ways to go to lobby. They need to clean room better. I found a small bottle of Korean liquor under the bed, and my mom found an old cookie under hers.
• Shir (8/5): - THIS IS A GREAT PROPERTY. THE ONLY COMPLAINT I HAVE IS NO ROOM SERVICE DURING OUR STAY.
• Shawna (6/5): - The hotel is great, I love the staff, the area and Starbucks in the lobby. I stayed in a condo in the hotel this time and I’m not sure I would do it again.Since it’s owned separately I couldn’t Ask the front desk anything. I do not have any hot water the first two nights, it was cold this trip and the heater did not work and there is not an extra pillow or a blanket. The bed only had a sheet and a light blanket on it and the pillows or small squares.
• Jimmy (2/5): Filthy room in exchange for $100 in cleaning fees - Filthy room. Exorbitant cleaning fees for a place that wasn’t clean? Feel like I should be reimbursed somehow.
• SSE (4/5): - Way smaller than picture showed. Bed were horribly uncomfortable. Because it was owned by a third party there was no housekeeping.
• Verified traveler (10/5): - Front desk is very helpful! Great views with central location to shopping, activities and beach.
• Verified traveler (10/5): - Thx for the nice experience for me and my wife to enjoy
• Verified traveler (10/5): - Clean; Walking distance to Ala Moana Beach Park and Ala Moana Mall.
• Stacey (10/5): Hawaii - Wonderful hotel. Comfy room. All we needed. So close for shopping and beach. Loved the restaurant at the top. Just needed somewhere to lift our luggage on. An explanation on how the shower works would be good as we thought we only had cold water for a while. Over all perfect for a couple. Great hotel.
• Verified traveler (6/5): - I stayed only one night so I don't have much experience to expand on. But it was overall okay.
• Larry (8/5): - I could only say it was excellent except I would have liked a full kitchen. I still had to go out to eat. But, I was pleased with the Hotel and being next door to a big mall & hop-on Hop-off trolley. All good. Caught an Airport bus 200m down the round.
• Verified traveler (10/5): - Great room. Easy check in and love the handicap access doorway
• Verified traveler (6/5): - When I booked the room at $190'41, I thought this was a reasonable rate for Honolulu. Then a "property fee" of $375.72 for 4 nights was added to the total. I assumed that at $326 per night it would be a nice accommodation.When we booked in, the receptionist explained that the Ala Moana Hotel had nothing to do with the room other than collect the money for the owner of the room. She also explained that there was no cleaning of the room by the hotel and if I wanted the room cleaned, I would ha e to arrange this with the owner.When I saw the room, I was disappointed. It was a standard hotel room with a microwa e and small fridge but had no cutlery or dishes except glasses and cups. Extremely disappointed.
• Stephanie (4/5): Not a happy camper - I booked an ocean view on the 3rd & 4th of July so I can watch the fireworks from my balcony but there was another structure in the way so no clear view of fireworks. I’m very disappointed for the price I’ve paid for this room.
• Verified traveler (4/5): - Our check in was delayed 30min due to late house keeping. Amenities are very limited. Shower was cold. Have to contact the management company and have them contact the hotel for any services.
• Roger (8/5): Unpleasant surprises - No linen service; basic amenities come with previously undisclosed surcharges; difficult to communicate with; main hotel is great but main hotel management expressed displeasure with Gaia and warned us of difficulties
• Verified traveler (10/5): - A Very spacious room with a queen size bed. Great view of the nearby mall, beach, harbor and other hotels. Very convenient to the mall and other food spots. Only 1 minor problem – It was Tuesday or Wednesday morning, the constant beeping of a very large truck or bus for about an hour after 630am backing up
• Julia (8/5): Sweet view, centrally located - The location was perfect for my needs as my daughter lives close by. It was a nice place with a beautiful view from the deck, which was a nice surprise.
• Peter (6/5): - I have stayed in the hotel run rooms of the Ala Moana Hotel a number of times, including a "08" which we stayed in this time. The lack of an in room safe was very disappointing, a room safe is now days a standard requirement. No tea and coffee starter pack was also disappointing, these are inexpensive items that would have been nice to be there on arrival, not then the need to go stopping. The hotel staff were great, very helpful, the Gaia staff via the telephone need to work on their customer relations. I travel a lot, 100 plus hotel nights per year, this hotel has the poorest wifi that I have come across.
• Cassandra (6/5): - Bed uncomfortable and the shower drainage didn’t drain well—kept clogging
• Verified traveler (10/5): - Short walking distance to ala Moana shopping center and the convention center.
• Charlotte (10/5): - We will be back. Perfect location, you can definitely walk to Waikiki from here. We did lots of walking and exploring of the neighbourhood. The ocean view was beautiful, the sunsets were amazing. Ala Moans Park/Magic Island across from the hotel is a lovely place to get some exercise and watch sunsets. There is a beach there too.
• Verified traveler (8/5): - It was close to the mall, the cleanliness of the room.
• Verified traveler (8/5): - The room was comfortable and great value for the price. The only 2 issues 1) the hot water in the shower 2x only wasn't very hot 2) in room refrigerator got louder at night.
• leonard (10/5): Presidential suite offering great space&convenienc - After browsing vacation homes on Oahu, I decided to go with Gaia's condo in the Ala Moana Hotel. It was conveniently located for our group of 9, spacious, offers great views (awesome sunsets and we even saw the Lunar Eclipse from the room). The Suite offered a full kitchen with a mini kitchen for the other wing of rooms. The amenities were added bonuses. Having the option of the gym with steam and sauna room was a plus. Having a pool on property was nice, too. Wifi kinda spotty. In the end, not your luxury resort style suite but it offered a great space for entertaining a big group in Honolulu.
• Valerie (8/5): - Smaller than I thought and didn’t know I had rented from a third party!
• Verified traveler (8/5): - Great location near Ala Moana Park and Pier. It also connects to Ala Moana Center which is a HUGE 4-floor Mall. Open Air dining available on Level 4. It is very near to the Convention Center. Our 13th floor balcony with a cafe table and 2 chairs had a view of the Harbor and the Park. It also was a great spot to take sunset pictures! There is a full-service Starbuck on the first floor as well as some clothing shops. We had a self-serve laundry on our floor (uses credit cards, not coins!) Waikiki Beach area is a 25-30 minute walk. Uber is not expensive for that distance. The room was dated and the shower handle was very hard to use. There is a small microwave and dorm fridge, but no plates or utensils - only 2 juice glasses and 2 coffee mugs.
• Verified traveler (10/5): - We loved the property. Clean, great views and layout. Very spacious and even had 7 balconies.. will definitely look to stay here again. Thank you
• Elvia (6/5): US Futsal Team solidarity - Our daughter plays for the US Futsal Team, and there was a tournament in Honolulu. Her team left on Sunday, and we asked for a roll-away for her. We were staying in a studio, and our request was denied. I even mentioned our daughter was representing USA, but that did not fly.
• Verified traveler (10/5): - It is very good place for family Nice view and close to shopping mall
• Verified traveler (10/5): - It was clean but kind of small. Not enough amenities
• Rachel (8/5): - Great experience for first family trip to neighbor island and stayed at the hotel condo. Even though there was an incident with lost property, other wise the unit was pretty clean, spacious, pretty good view, we missed the fire work on Friday night because one tall building was in the way but over all had pretty good stay of four nights. Only thing that could change would be checkin time should be better to be sooner than 4pm if the check out was 12pm. It’ll be great if the check in was more like 1pm or 2pm. Also when I was booking the unit, I asked about how secure is the unit from prevent lost property and we were informed that the unit is secured and very private but we experienced lost property in short time gone to pick up the dinner (within an hour gone) little after 8:30pm to little before 9:30pm. Out of four night stay, on the second day and third day I recognized that someone did come into the room and made the bed, when I never called for room service. Every thing else weren’t touch but the bed and stolen property incident. Sadly, there’s no CC tv on the floor. When I contacted Gaia, all the staffs who’ve responded to my concern on the email contacted and directed me right away to make the report. Even until the end, someone was always there for my concerns and I was very pleased with appropriate responds and contact services. Thank you
• Napualani (10/5): - The hotel suite was bigger than I expected. It was perfect for my family. Full kitchen. Two and a half bath. Very spacious and clean.
• Blossom (10/5): Family suite - It was amazing. We will definitely stay again soon!
• stephen (8/5): - enjoyed our stay.Gaia reps were very helpful especially Miki, she was very helpful in booking our finalizing our reservation, The hotel and room were very good, Was a pleasure working with Gaia. Look forward in working with you again. Would have been perfect if you provided coffee and sugar to go with your coffee maker.
• Adriana (8/5): Accomodation central and close to public transport - Clean, close to beach, shops and public transport. Great location
• Rick (6/5): - it was a normal hotel room. difference was in the hotel side i get daily cleaning and more supplies and can charge to the room at restaurant. at the condo(a normal hotel room, no different than the last time i stayed here, the hotel room and the condo room are exactly the same) at the condo, it cost 2 dollars more than a hotel room at same location, i got one roll of toilet paper, no daily cleaning and couldnt charge to the room
• Verified traveler (8/5): - A lot more space than expected, great place to stay at. Only problem I had wastt
• Verified traveler (8/5): - Front desk clerk at check-in wasn’t very welcoming and cold. He didn’t mention self park option. He seemed unhappy with his work so shouldnt interface with people on vacation.
• Verified traveler (8/5): - The property was close to shopping areas. The restaurant breakfast buffet was reasonable
• Karen (10/5): - Amazing city views - spectacular at night! Very spacious! Would love to go back!!!
• glen (10/5): Spacious suite with ocean view - Close to the mall beach and Waikiki the Ala Moana is extremely convenient if you are into shopping... Ward Centre just down the road... Wal Mart... Target... everything you need!
• Verified traveler (10/5): - I really liked the location of this property. It was super convenient to get to places with a car; however within walking distance to Ala Moana.
• Verified traveler (4/5): rented room not as advertised - Rented corner room on 15th floor. I was a conversion form a larger mult- room unit during hotel condominium conversion. Studio room, no rum to walk around bed without tripping on furniture and suitcases. This hotel has 2 room renting agents, Mantra and Giagia. Mantra has the better rooms, full sized as advertised. Do not use Giagia. I have stayed there multiple times and used both. Mantra desk clerck said Mantra has 90% of the rooms to rent, so I guess GIGia got the remaining less desirable 10%
• John (10/5): - Spacious with a great view
• Verified traveler (10/5): - Great location and centralized. Will definitely stay there again.
• MamaLola (4/5): - Location is hard to beat, that’s why I booked there! Anything we needed, we had to wait 24hrs to contact GAIA...Absurd! The shower dripped all night/day long & couldn’t turn it off completely....not good...so much water wasted! Single ply toilet paper...unbelievable! Who uses single ply?! We stayed 4 nights & only 4 sets of towels also no extra beddings! Accidents happen & no spare towels, nor beddings! Not good! Bad lighting in bathroom & overall room! Ala Moana Hotel staff was great but reminded us that they had nothing to do w/our room! For sure i’ll Never use Gaia Property again!!!
• Teresa (10/5): - Very spacious and clean. We really enjoyed our stay. The location was perfect. Would love to stay there again.
• Verified traveler (4/5): - The rooms were okay for the price. I booked a room with a view but as soon as I entered, there was no view unless I walked out to the balcony is when I saw "the ocean view". The bathrooms could be improved. I was very upset since I did not get the "ocean view" that I paid for and also the bathroom shower clogged within the first few minutes as soon as you start taking a shower. The cups were dirty and had stains on them as soon as we took it out so you know they weren't cleaned. I stayed at both air bnb and hotel and it is sad to say that the air bnb was a better stay than this hotel for a better price too. Because it was "privately managed", I don't know if all the rooms throughout the hotel were the same or it is only the ones that are "privately managed" that are giving issues. The only positive throughout our stay at the hotel was the location which was close to the beach and the mall with everything walking distance.
• SERENA A (8/5): - The room was clean and tidy, nice view, but every time I showered I was standing in ankle deep water. Called to get it fixed, plumber came but didn't fix the issue. Need to have bowls, plates and silverware in room so people can use when purchasing food to put in frig for long stay.
• Verified traveler (8/5): Business stay - Everything was good but there's no housekeeping and/or toiletries provided.
• Verified traveler (8/5): DIY - I do not recommend renting the private condo unless you prefer DIY service for fresh towels and bedding.
• Verified traveler (10/5): my little shangri la - I love this cozy little nest high above the Waikiki jungle. The location is perfect, I had a corner room with a fantastic view & no neighbors in sight. The room is exactly big enough for me, the price is right. Enjoyed a fireworks show too!
• thomas (10/5): Great convention hotel - Excellent, well located, smallish room. Clean and comfortable. Friendly staff and convenient restaurant with nice buffet breakfast. Especially recommend for convention visitors as it's one block from Hawaii Convention Center.
• Aylisha (10/5): Beautiful hotel - Loved the location and it was a very beautiful hotel! I would have appreciated it more if the room had daily house keeping! Other than than my stay was amazing
• Verified traveler (2/5): - There were no daily cleaning or fresh towels when asked. Tried to contact front desk, the told me to text them.
• Verified traveler (6/5): Good location for Convention Center - Convinient location with Ala Moana mall right next door. Convention Center is also walking disntace. There is nothing else in the area accessible by walking. The beach is a drive away as is Waikiki. Condo was clean and a good home base. Parking is expensive. Starbucks in the lobby is big and has coffee and wine/beer at night.
• Kathy (8/5): Good Location - The room was clean but had signs of wear and tear. Older hotel so that's to be expected. I knew ahead of time that you get one set of towels, one mini toiletry kit (shampoo, conditioner and soap), one roll of TP. None of it is replenished during your stay. Be prepared to bring or buy more. There is no housekeeping. I liked the location. There is a mall next door if you are into that. I liked the view from our balcony. It's a quiet family friendly hotel. The bed was comfortable. No bar or nightlife in hotel. There is a Starbucks in the lobby, a little breakfast buffet restaurant, another dinner restaurant on the top floor. There are also a couple of souvenir shops and a convenience store in the lobby. Spa, pool and that pretty much covers it. A good place for a quiet night after a busy day.
• Tammy (6/5): Hopefully better next time - Water pressure was terrible when showering. Also we were unable to get fresh bathing towels and we were there for 3 nights, 4 days
• Chris (10/5): - Room 2107 had an amazing view! Also was a well-appointed, very clean end-unit condo, even including pool toys that our toddler enjoyed. Would definitely stay in this room again.
• Verified traveler (8/5): - I had booked w/out fully realizing that this was NOT a hotels.com unit per se and I was surprised to find that huge surcharge at time of pmt. Also, the housekeeping was inconvenient. My recommendation is that hotels.com make it very clear EARLY IN THE TRANSACTION of such diffetences. I would then understand better what I am dealing with. Other than that, stay was fine because I am already familiar w/ hotel and city.
• Verified traveler (8/5): - It was ok the food at the plantation cafe was awesome and very clean. The workers were really nice and helpful. The front desk mof hotel to check in she wasnt really polite they need more customer service training. Just wish could have house keeping for private condos..thx
• Susan (8/5): differences in room options at Ala Moana - I was aware that this was a private rental so I didn't expect services. However, I was disappointed with the cleanliness of the room. There was leftover, smelly food left in the microwave. I had to extend my stay, so I switched rooms and I liked the regular hotel room better. I really like the hotel. Great location. Very friendly and helpful staff. I'll be coming back for business and I will definitely stay at the Ala Moana again. Both rooms had refrigerators and microwaves, which is perfect for me. There are so many restaurant options around the hotel, but sometimes I get tired of restaurants while travelling. It was great that I could walk over to Foodland and buy some breakfast and lunch items that I could keep in the fridge.
• Rochelle (10/5): Fantastic location, recommended to everyone - This is amazing accommodation well appointed kitchen with everything you need. Views to die for looking out on the 6 different balcony’s. Cleanliness was 100% and everything well presented. Beds were so comfortable. This accommodation made our stay in Hawaii the best holiday ever. Location next to the biggest outdoor mall in the world was a bonus. Would certainly recommend to any one going to Hawaii.
• Matthew (4/5): - The room was owned by a person not from the actual hotel. no amenities were offered such as towels soap etc. no person to clean your room until day of check out. no way to upgrade to better room. lousy
• Charles (8/5): - really enjoyed it , could have used some drinking glasses and more the two coffee mugs and no utenciles
• Kristy (4/5): Disappointing - No coffee, sliding door couldn't lock, someone's old snacks left in the room. For the price paid, not even worth it.
• Verified traveler (10/5): Oahu vacation - The room was perfect for our needs. The hotel is close to everything in Honolulu.
• Daniel (10/5): Large Rooms with Beautiful Views - Our room was larger than imagined, great for our family of 5 with endless amounts of lanais with beautiful views of the city, mountains or partial ocean. We really enjoyed it. We had a few hiccups but the Gaia staff were more than accommodating and so pleasant. Location was great for us, as it was across the street from a kid friendly beach, best and largest outdoor mall and great food. Waikiki was a short uber or trolley ride away. Only thing was the pool could have been a bit better or larger. Otherwise great trip and we actually liked staying away from the craziness of Waikiki.
• Rodney (4/5): Watch Out - I do not recommend this hotel for more than a day stay. House keeping is not included. Toiletries were only given once. Nice location, but not good for families staying more than 1 day.
• Verified traveler (6/5): Nice hotel. Location perfect for our purposes. - Everything went fine and hotel was in the perfect location for us to access shopping, restaurants and friends.

Photos