Hotel Indigo London - 1 Leicester Square by IHG

Location: 1 Leicester Square, London, gb

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Restaurant
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Soundproof rooms
• Facilities for disabled guests
• Non-smoking throughout
• Wheelchair accessible
• Allergy-free room
• Lower bathroom sink
• Emergency cord in bathroom
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• 24-hour security
• Security alarm
• Key card access
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Internet access
• Housekeeping on request
• Wine release events
• Vegetarian menu options available
• Bulk dispenser for toiletries

Rooms Available

• Standard Queen Room - Disability Access

  Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The double room offers air conditioning, soundproof walls, a tea and coffee maker, a wardrobe and a flat-screen TV with cable channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Emergency cord in bathroom
  • Shower chair
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Standard Queen Room with Rainfall Shower - Windowless

  This double room has a cable TV, soundproofing and bathrobe. Standard Windowless Room with Rainfall Shower 65 inch Smart TV Free WiFi Non Smoking.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Premium Queen Room with Balcony and City View

  This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Standard Room

  Please note that the allocated room may not have a window. When guests arrive at the property, every effort will be made to meet their room type preference; however, this is subject to availability and cannot be guaranteed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Premium Room

  This double room has a soundproofing, air conditioning and flat-screen TV. When you arrive at the hotel we will do our best to meet your room type preference this is subject to availability and cannot be guaranteed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Standard Double Room - Windowless

  Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room offers air conditioning, soundproof walls, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Standard Queen Room

  Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The double room provides air conditioning, soundproof walls, a tea and coffee maker, a wardrobe and a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Premium Queen Room

  Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker and a wardrobe. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Premium Queen Room with Leicester Square View

  Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Premium Queen Room with City View

  Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access

Guest Reviews

• Tracy (6/5): - Location was amazing I asked for a receipt and never received after multiple queries. This is more of a booking .com issue The interior rooms were also quite dark. I realise I need to book a room with window in the future
• lior (8/5): - מיקום מצוין .החדר בסדר.שירות אדיב המעליות במלון צריך לחכות המון במיוחד בשעות בארוחת בוקר
• Skapole (4/5): Extremely small room and mostly bored staff - We booked a double room. The room we were given was extraordinary small for 2 people. There was a 6” gap down the right side of the bed to walk down. The bathroom was small. Really not big enough for two people and very disappointing. The bar staff were quite friendly. The restaurant staff in the morning were fairly uninterested in serving the customers, with the exception of one lady who was very helpful and proactive (Indian lady - didn’t get her name unfortunately, but she was very good) The reception staff were worse. Gave the impression of being completely bored out of their minds! We won’t be going back!
• Robin (6/5): Ne vaut pas son prix… - - Emplacement central - Literie ferme (ce qui me convient personnellement) - Chambre calme - La vue sur Londres depuis la salle du petit-déjeuner - Les espaces communs voire la chambre sont pas mal poussiéreux - Globalement l’hôtel aurait besoin d’un refresh. Les ascenseurs sont dans un mauvais état, on les attend hyper longtemps - Le petit-déjeuner ne vaut pas son prix - La wifi dans la chambre ne fonctionnait pas très bien - Globalement, coûte très cher surtout parce qu’il est en plein Leceister Square
• Anne (4/5): Wouldnt stay again - Location and restaurant location- had great views Customer service was not very good, abrupt staff who didn’t even smile. Hair in breakfast of my colleague. My room had no attention to details cleaning, scuff marks, mould in shower. Dirty pillow case, dirty towel in room.
• irene (4/5): -
• janehZ5499TA (2/5): Find another hotel! - Only good thing about this hotel is the view but you can't see it at night as the bar always has a private party going on - 2 years running we found this. Breakfast compared to last year took over an hr, cold and hard. Obviously been under heat lamps and not cooked fresh as stated. No cups (had paper ones) long queues for 1 coffee machine. No spoons, dishes or plates. No orange juice or honey. When asked for items to be replenished ie pastries and fruit - they never came. Tables were not cleared off. We were supposed to have complimentary drinks on arrival but the restaurant staff knew nothing about this. When finally agreed I had to open the bottles myself, poor it and take it to 36 people outside. A good start to my holiday. The staircase was locked so anyone with a lift anxiety had to suffer! Staff rude and reception staff didn't look up from their phones. Will not be going again! Good location but that's about the best you get.
• Mary (7/5): A serviceable location with premium amenities - location is premium! lifts are very slow
• Ruth (9/5): Loved the hotel. I would definitely stay again - Location and the very helpful staff. Breakfast was great. Fantastic views from the rooftop Firm bed. Compact room but that’s London
• alain (8/5): Perfect - Ligging, hygiëne, vriendelijk personeel Liften wat traag
• Dawn (9/5): Great location, lovely rooms but breakfast experience was disappointing. - Room was so clean and comfortable. The chairs in the dining room were filthy and worn out. The view was great but the chairs were uncomfortable and low lounge chairs instead of dining chairs and were so close I was touching the person sitting on the next table. Very awkward.
• Astan (8/5): -
• Karen (8/5): A nice clean hotel located in a great location. Staff were very friendly and helpful. Would be happy to stay here again. - Great location in Leicester Square Room was a tad small but was ok for one night
• Roisel (9/5): Central location close to all tourist attractions. - Fabulous location. Nothing
• Corinne (6/5): Overall enjoyable but staff could be more helpful and engaging - The location was fantastic, as was the views on the rooftop. Your reception staff were helpful and friendly too. Access to hotel is hard with large suitcases as no ramp and staff don’t help. Staff at bar outside the nighttime weren’t helpful - we had lots of meetings at hotel - hard to get table and coffees-water
• Tuan (10/5): -
• Mónica (5/5): - é a segunda vez que ficamos neste hotel. A localização é o ideal para o propósito das nossas visitas. O Staff da receção não é o mais simpático- estão ocupados - ou simplesmente a conversar, deixam os hospedes À espera que, não saúdam quando entramos (e a receção fica a 2 metros em frente à porta). Perguntámos se tinham um adaptador de tomada e a resposta foi apenas: "Compre na loja ao lado" Avisamos que chegaríamos pelas 02 da manhã e pedimos se seria possível - mediante pagamento- ter algo no quarto para comer- não foi possível, " comprem nas vending machines"- mesmo tendo pago pequeno almoço para o último dia e não tendo sido possível fazer essa refeição por o voo ser demasiado cedo. o Restaurante/ Bar tem uma vista lindíssima mas as cadeiras e sofás estão encardidos de sujidade. A limpeza do quarto é muito mal feita- não levantam chávenas usadas, não limpam o vaso sanitário - tivemos de reclamar da higiene e limpeza. o Quarto ficava ao lado de uma divisão de arrumos, cuja porta batia a noite toda sem qualquer cuidado pelos quartos ao lado. Reservamos um quarto duplo- deixaram penas um par de chinelos e um roupão, sabendo de antemão que seria ocupação dupla.
• Michelle (7/5): Would go back but I’d want assurances on room location and air con! - Great location, roof terrace and lovely room I was originally given a ‘windowless room’ which absolutely wouldn’t have been value for money. They changed it but in the next room the air conditioning wasn’t working when I arrived and then even when it turned on and I called reception it didn’t work. Uncomfortable 2 nights as it was very hot in London that weekend. A shame as the room itself and the amenities were lovely.
• nazan (10/5): -
• Dutilly (9/5): - Le rooftop vue exceptionnelle Trop de bruit dans le restaurant
• Renata (10/5): -
• Bethan (10/5): - A friend and myself visited for one night last weekend, the staff were amazing upgraded us to a Premier room which had views off the London eye, big ben and the houses of Parliament, fantastic hotel, would definitely visit again next time I'm in London.
• darren (10/5): Perfect - Everything was great , location perfect, rooms great , staff really nice especially Nancy in the restaurant and bar she looked after us constantly Nothing
• Kacie (5/5): It was convenient for one night, but wouldn’t choose it again or for a longer duration - Good location. Rooftop bar was nice We didn’t know there was no window in the room and the chair had a white stain…
• OG (4/5): I never recommend it to anyone - Location was very good The reception staff were extremely rude, unfriendly, and unprofessional. There were seven of us, and although we had not requested early check-in, they asked us to pay an extra fee for it. We asked if they could store our luggage until check-in time, but they said it wouldn’t be possible to keep all of our bags—only some of them. Naturally, we did not accept this. One person from our group eventually paid for early check-in, and we placed all our luggage in that room until the check-in time, then left. When we returned and tried to check in, the receptionist said there was no reservation under my name and asked me to provide the confirmation code. After I showed it, she eventually found the booking, but only with difficulty. I have been using Booking.com since 2011, and I have never experienced such an issue before. The reception staff, in particular, were very inexperienced and unprofessional. I asked two simple questions to two different receptionists. For the first question, I asked: “If I want to call another room, do I need to dial any prefix before the room number, or can I just dial the room number directly?” The receptionist replied uncertainly, “I think you just dial the room number.” For the second question, I asked: “Is there a restroom in the reception lobby area?” The receptionist responded, “I’m not sure if there is one.” I then asked, “What do you mean you’re not sure? Don’t you work here?”
• louise (8/5): Perfect for access to everything, the upgrade and view from room 605 were an added bonus - Its central location Nothing
• Scott (10/5): Very modern and clean hotels fantastic Rooms and location - Amazing location Slightly expensive
• morlandmonk (4/5): Opportunity missed - The location is brilliant if you want central London and the theatre district, and the rooms are not a bad size for central London (though tiny by any other standards of course ). But the hotel is not proper indigo standard. My bathroom had broken toilet roll holder, non working shaving mirror and the edging of the shower was broken so the bathroom flooded when having a shower. Breakfast was very poor. When I was told I had to order the cooked breakfast I assumed it was in order to provide freshly cooked food, how wrong could I have been? I was served a tiny portion of food that had clearly been kept warm for hours, it was dried up (the bacon was like leather it had been kept so long). There is one single coffee machine, and not even one of the faster ones, which is simply not enough. Given that the restaurant is on the top (9th) floor I was surprised to find the staircase door was locked, forcing me to wait ages for the lift and probably a health and safety violation. With a little effort and investment this could be a 5* hotel but sadly it is nowhere near that at thes This was going to be a 3 star review, however when checking out the duty manager offered to investigate my complaints and email “today” with a response. 3 days later and I’ve heard nothing. I didn’t ask for the response, it is a rookie mistake to offer something and not deliver, so instead of gaining a star (had they actually delivered as promised) they lose another one
• Helen (9/5): -
• colbuck (8/5): Great view from the top floor - My room was located on the top floor with a great view on London. It was beautifully appointed, with an unusual decor that resembled a theatre backstage. It was not very clean when we checked in but acceptable. The room was silent despite facing the busy Leicester Square. The bathroom is a basically a glass walled box which didn't offer much privacy: not a problem for me as I was sharing the room with my partner but might have been inconvenient otherwise. The terraced bar is worth visiting for the panoramic view.
• Kolac (1/5): - We paid for room with windows and stayed in a windowless one : ) ! be careful to be not tricked !!
• Kai (10/5): -
• Adam (7/5): Overall it was ideal for its location and price but because of the glass panels in the bathroom I wouldn’t stay there ag - Fantastic location,very reasonable price and roof top bar was awesome No windows so felt very tight the tv signal was not great and I don’t know who thought it would be good to have glass panels for the bathroom/shower it made it uncomfortable and felt like anyone could watch you
• Philip (9/5): -
• raffaele (8/5): - Posizione La persona alla reception all’arrivo
• Daryl (8/5): -
• Shirley-Ann (7/5): Good - I liked where the location I didn’t like the fact there was no window in the room, the door on the bathroom is see through
• Sakari (10/5): Todella keskeinen paikka ja metrolla kentältä hotellille suoraan - Hyvä huone ja respan tyyppi sai hoidettua ikkunallisen huoneen. Standard huoneessa ei välttämättä ole. Aamiainen rooftop 9.krs oli hieno näkymä yli Lontoon. Hissi oli aivan onneton vaikka oli Kone:n! Onneksi kuljettiin vain portaita 2.krs.
• Serena (8/5): Overall lovely rooms, staff and noise from room next door let it down - Good location, comfortable modern rooms Staff not very friendly, could here people in room next door
• Cruiser18775209710 (4/5): Not the standard you expect from Hotel Indigo - The location is excellent, right in the heart of the West End, and check-in/check-out was quick and efficient. The hotel did not meet the standard I would expect from the Indigo brand. The lifts were extremely slow, and the stairwell could not be accessed with key cards, which raised safety concerns. The interiors felt tired and dated, and both the bathrooms and overall cleanliness were below par. The bar menu was also worn and uninspiring. Overall, while the location is a definite positive, the condition of the hotel lets it down significantly. I would not choose to stay here again.
• Mogens (8/5): -
• Ashley (10/5): Perfected - Location & rooms nice Nothing all good
• wrede (6/5): - fantastic breakfast cleaning of room was not to expectation, and although i asked for extra cleaning, nothing happened
• Avril (5/5): - Lovely location Breakfast very poor English sausage
• susanne (5/5): Ok med beliggenhed hvis man vil bo centralt. - Det var rent Morgenmaden var under niveau. Der manglede kaffe kopper servering tog langtid, maden levede ikke op til prisen.
• Jacqueline (8/5): Had a brilliant time at the Indigo!! - The breakfast facilities on the top floor with panoramic views! The property was fine. Being woken up by loud music and guests coming in at 5am were not acceptable!
• Victor (10/5): -
• Elaine (10/5): Perfect location. Spacious rooms. - Perfect location and spacious room. Nothing
• Roberto (8/5): -
• Paul (9/5): Brilliant location. - Brilliant location for West end theatreland. Comfortable room with a great view over Leicester Square. The hotel and room was very quiet especially considering the location and neighbours. The amenities in the room and bathroom were excellent. The breakfast was truly awful although the restaurant was lovely with a fantastic view of the London skyline.
• Michal (7/5): -
• Julia (3/5): -
• Alison (9/5): -
• Marisa (5/5): - Location! The cleaning from the lobby to the corridors is not acceptable! Lifts are also not good and need urgent renovation. It gets the feeling that they are not safe. Plates and cups of breakfast also dirty
• sarah (1/5): Worst hotel in central London- never booking again - Location Waited 30mins to check in even though keys ready, no welcome, no info re check out etc. general public access to lifts & room floors. Loud music playing until after 12:30 at night. staff next morning in joggers and random T-shirt. Worst hotel in London considered moving hotels on first night
• Preston (9/5): -
• Hans (8/5): Trevligt - Fin frukost med trevlig personal och läget helt perfekt
• Sarah (2/5): Eigentlich schön, aber ohne Fenster - no go! - Die Begrüssung war sehr freundlich. Jedoch hatten wir ein Zimmer mit Fenster gebucht und bei unserer Ankuft hiess es nur, dass kein Upgrade vorgenommen werden kann, da wir mit Booking.com gebucht hätten. Das darf doch nicht sein, dass man schlechter behandelt wird, wenn über booking gebucht hat? Wir haben mehr als CHF 200.00 pro Nacht für ein Zimmer ohne Fenster bezahlt! Das finde ich eine Frechheit!!
• Michelle (9/5): - Water in the rooms please!
• Espen (9/5): Well worth it! - Super central, vondt beds and an awesome roof terrasse. Poor information and no adapters for eu plugs available. Also, lifts were super slow
• Chen (1/5): - L'emplacement de l'hôtel est idéal. Le fait qu'on ai réservé une chambre queen size premium et que l'on ce retrouve dans une chambre très petite et sans fenêtres au même prix.
• Shane (8/5): -
• Peter (5/5): - Die Dachterrasse ist sehr schön Das Zimmer war ohne Fenster! Klimaanlage hat nicht funktioniert
• Elsa (6/5): Done the job but wouldnt go back - Location Hadn’t realised not lounge reception area . Breakfast selection was limited. Bedroom had very little seating and hanging space , no where to hang wet coats , bathroom was good nice shower
• Tonina (6/5): Won’t go back - Not much. Rooms are good. Rest is tired Being asked to pay £20 per hour or part of an hour to check in early.
• T8513UZandrewb (6/5): Sadly it has gone downhill. - Having stayed here a few times over the years, I am sad to say that it has gone down hill. The only good thing nowadays is the view from the bar, but you don't need to be a guest to use the bar. Whilst check-in was great and quick, it was after that that things went down hill. Room heating...a challenge to master. Tried to contact reception multiple times, but they never answer, so had to take the lift which is invariably slow, and quite often occupied by staff. Reported the heating issue to reception, needless to say nothing ever happened about it. The room, whilst comfortable is tired. Furniture is scratched and worn, carpets are dirty, stained and worn. No bath robes. Bathroom mirror showing it's age and the silvering wearing off. No shelves it bathroom to put anything on. Breakfast was ok, but clearly the food had spent too long under the heat lamps as clearly over done. On the 2nd day had to go hunting for our own cutlery despite having asked a member of staff. No tea/coffee cups and no orange juice as was told they had run out. A bit disappointing when you could see a fresh carton behind the bar. The bar had run out of draught beer for 2 days. Tried to use the stairs to go down from the bar to the 7th floor, but our keys wouldn't open the door, which when you consider it is also a fire escape is a big breach of code. Keys cards cancelled despite having a late check out, which is especially annoying when you have had to wait for ages to get the lift, which is invariably slow. Checking out was reasonably painless, despite being reminded twice that I owed them for a bar bill, which I was fully aware of. Once they had the money there was no politeness, no did you have a good stay/any issues etc. I will not be back in a hurry.
• JOHAN (7/5): Läget är toppen och man har nära till allt. Lite dyrt med tanke på att vi inte fick fönster på rum. - Bra frukost. Man kunde välja lite själv. Rummet vi fick hade inga fönster
• Jamie (6/5): Honest review of a nice but very noisey hotel. - Cleanliness of the rooms and staff friendly. Great for breakfast and an evenjng drink. In the roof top bar. Never ate here for lumch or dinner. But sure it would be great. The vape and tat shops directly beneath the hotel. There is major noise from them competing on who can play music the loudest. If you're put in room 106 or 107, ask to be moved. The vape shop and souvenir shop directly beneath compete on who can play music the loudest. Staff were aware of the continuing issue. Shopkeepers were just rude when I spoke to them. It spoiled our stay.
• Tyler (9/5): -
• Di Cesare (8/5): - Posizione e struttura La camera non era pulitissima (pavimento) e le dimensioni ristrette
• Marina (9/5): -
• olivier (7/5): -
• Chloé (8/5): -
• Vilma (7/5): Riktigt bra läge för en weekend i London! - Riktigt bra läge! Fin utsikt från rum och matsal! Personalen i receptionen var mindre trevliga, men i övrigt toppen! Endast två hissar så ibland tog vi trapporna för att slippa vänta så länge
• Stacey (6/5): - We were upgraded at check in to a room with a window as we were celebrating my husbands birthday. The room was clean. The entrance and reception area were small which got quite crowded at busy check in/check out times. There are only 2 small lifts, so it can take some time to reach you. I had reserved a table for the rooftop bar on the evening of our stay. However on arrival, I was informed the area had been booked for a private function so we couldn’t have our table.
• Peretyatko (10/5): -
• Bent (8/5): Vidunderligt - Excellent morgenmad. Beliggenheden fantastisk. Der var heavy musik næsten døgnet rundt i nærliggende bygning. Musikken lå som en træls bagggrund.
• Sabine (8/5): - Die Aussicht beim Frühstück war sehr schön. Das Hotel ist sehr zentral und mitten im Leben. Das Zimmer war sauber. Das es überbucht war und wir die erste Nacht ein Zimmer ohne Fenster bekommen haben . Es war ok aber nicht das was wir gebucht haben. Als Entschädigung gab es Frühstück für zwei für vier Tage umsonst. Eine Kaffemaschine ist definitiv zu wenig am Samstag, der Ansturm ist groß un 15 Minuten für ein Kaffee lang. Es gab keine Bademäntel und Hausschuhe wie beschrieben. Auch für ein Gin Tonic für 18€ ist ziemlich viel ( aber London). Das ist wirklich jammern auf hohem Niveau, ich würde jederzeit wieder dort buchen.
• AlanH661 (2/5): AVOID AT ALL COSTS - The worst hotel I have ever stayed in , I have travelled to many different countries all over the world but this was without the worst. Having just got over a broken ankle I booked what I thought would be a treat for my wife. When we arrived we were barely looked at. We went to our room which smelled of Asian food. We then went to floor 9 to have a drink at the rooftop bar which was closed due to a private party. We went out and ate at a close restaurant where we had a nice night. The following morning we were meeting my brother at Victoria station for a ride on the British Pullman so my wife was up to have a shower but this faulty tower hotel had no hot water. After a great day we decided to have a drink in the rooftop bar but again was told the bar was closed for another private party. On checking out we were asked if we had a good time at the hotel to which I replied we hadn’t. There was no response whatsoever. How can this hotel advertise they have a rooftop bar/restaurant when clearly they will more often than not hire it out whenever they can. There is no excuse for the room to smell like it did, and to not have hot water is nothing short of disgraceful. MY ADVICE AVOID AT ALL COSTS
• Jennifer (8/5): -
• Waseem (9/5): -
• efraim saydam (9/5): שהיה נהדרת - מיקום, חדר, חדר האוכל עם תצפית ללסטר סקוור. נקיון.ארוחת בוקר נהדרת. אהבנו הכל
• Christina (10/5): Absolutely magical 🤩 - Hi I loved how close it was to everywhere Piccadilly, Trafalgar Square, Charing Cross etc. I was pleasantly surprised that my room was directly over the square and because I had a balcony I cold stand outside and watch to my surprise a premier taking place this was such an amazing bonus to my stay. Thank you so much for that room. I was staying here as I was going to the theatre that evening 😊 The bar and breakfast were great too, as were the staff the whole experience was fantastic. Thank you everyone 😊 I will definitely come back again. Nothing
• Libby (9/5): Excellent hotel - Location excellent for theatre and sightseeing. View stunning
• Théo (6/5): - Location is central Really noisy, the walls of the room are that thin that we hear people talking on the room beside ours
• Adele (10/5): -
• Rachael (9/5): -
• Joel (9/5): -
• Rachel (10/5): -
• efraim saydam (9/5): - פרט למעליות הכל היה בסדר את המעליות.
• CarlH474 (4/5): Very small double bedroom. - This hotel is in an excellent location, has a great restaurant and breakfast, good shower and service, however it is let down by the size of its room. We had a small double bed, and I had no room to get out and pass by the table to get to the toilet. There was no room for 2 people to dress in
• Hubert (8/5): - perfekte Lage Eines der gebuchten Zimmer hatte keine Fenster
• Irit (10/5): - מיקום מצויין, לקחנו חדר בקומה גבוהה עם חלונות לכיכר ולעיר נוף מטורף היה שווה את תוספת המחיר. ארוחת הבוקר טובה בקומה העליונה עם נוף לביג בן ולגלגל שווה הכל.
• Lais (10/5): Perfeita. - Localização e conforto Nao teve nada que nao gostei.
• Julia (8/5): -
• Wolfenden (10/5): -
• simona (8/5): -
• Andreas (10/5): - ‘City Views’ from our room with a balcony you fell asleep seeing BigBen in the distance, the London Eye, St.Pauls & all the rest ! 🫶
• Laurence (8/5): -
• Natasha (8/5): Great Location, friendly staff - Hotel is in a great location, near lots of attractions. 5 minutes walk to the tube station. The staff were very friendly and we were given complimentary breakfast The rooftop bar has wonderful views and cocktails were really nice as was the breakfast. Rooms were described as soundproof. This was not the case we could hear our neighbours and above us. Wasn’t loud, but have stayed on soundproofed rooms were I have not been able to hear anything

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