The Smith Hotel

Location: Magadi Road, Ongata Rongai, Ongata Rongai, KE

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 01:00 PM - anytime

Check-out: 11:00 AM

Instructions: Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Meeting rooms
• Fitness facilities
• Arcade/game room
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Designated smoking area
• Concierge service
• Picnic area
• Fitness facilities
• Breakfast available (surcharge)
• Arcade/game room
• Safe-deposit box at front desk
• Meeting rooms
• Billiards or pool table
• Tours/ticket assistance
• Conference center
• Free self parking
• Airport transportation - pickup (surcharge)
• Pool sun loungers
• Banquet hall
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Deluxe Double Room, 1 King Bed

  1 King Bed

  236-sq-foot room with garden views

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - Cable channels

  Food & Drink - Coffee/tea maker, electric kettle, room service, and free bottled water

  Sleep - Turndown service and bed sheets

  Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead

  Practical - Laptop workspace, iron/ironing board (on request), and restaurant dining guide; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Desk
  • Private bathroom
  • Slippers
  • Electric kettle
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Daily housekeeping
  • Ceiling fan
  • Room service
  • Turndown service
  • Free WiFi
  • Rainfall showerhead
  • Free cribs/infant beds
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Desk chair

• Superior Room

  1 King Bed

  215 sq feet

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - Cable channels

  Food & Drink - Coffee/tea maker, electric kettle, room service, and free bottled water

  Sleep - Turndown service and bed sheets

  Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead

  Practical - Laptop workspace, iron/ironing board (on request), and restaurant dining guide

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Desk
  • Private bathroom
  • Slippers
  • Electric kettle
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Daily housekeeping
  • Ceiling fan
  • Room service
  • Turndown service
  • Free WiFi
  • Rainfall showerhead
  • No cribs (infant beds)
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Desk chair

• Junior Suite

  1 King Bed

  430-sq-foot room with garden views

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - Cable channels

  Food & Drink - Coffee/tea maker, electric kettle, room service, and free bottled water

  Sleep - Turndown service and bed sheets

  Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead

  Practical - Laptop workspace, iron/ironing board (on request), and restaurant dining guide

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Electric kettle
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Daily housekeeping
  • Ceiling fan
  • Room service
  • Turndown service
  • Free WiFi
  • Rainfall showerhead
  • No cribs (infant beds)
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Desk chair

Guest Reviews

• bounceb757 (10/5): Delicious platters! - Their beef burgers with bacon are so yummy! If you go as a group, try their platters which are delish! There is a variety of places to choose from. You can have the kids swimming as you catch up with friends and the weekend is busy with all sorts of kiddie activities. The staff are quite attentive.
• Adam (10/5): - Excellent restaurant and staff
• Departure17438869789 (6/5): Would not recommend - The room service was not the best. Stayed for 3 nights and on the 3rd night, the bedsheets were not changed, pillow case changed to a dirty one. Response time is so slow not to mention the lack of amenities like an iron box or basic WI-FI connection. Most of the waiters were really nice and helpful but one specific one was so indifferent. The food was good but as for the accommodation, I would not recommend. No actual slippers provided so you have to shower without because they offer paper slippers. Terrible terrible service. Do not waste your hard earned money here.
• Karsten1323 (2/5): Room and service not okay - The rooms there are dirty, the bathroom fixtures are rotten, rusted and broken. The staff did not make much effort to remedy the situation. That is why I broke off my stay there. I did not get a refund for the unused days, which I stupidly paid in advance. I warn against staying there, as well as paying in advance.
• royhammar (10/5): Lovely place to stay that is outside the craziness of the city - Staff was great and the rooms were perfect. It was nice to find a place outside the city. We didn't visit any surrounding neighborhoods, but it looked to be typical Nairobi suburbs with street side markets and small shops
• sndegw943005 (8/5): Smith Hotel Overnight stay - In general, the stay was good. We noted that the bathroom was flooding and this was reported to the management. Other than that, we enjoyed our stay. The food was alittle too spicy though the portions were well african and filling.
• asandr299333 (10/5): Labour day at the Smith Hotel - I had just booked my room when I read reviews on the page and felt like cancelling the trip..I kept calling and texting just to make sure things are right..Thanks to Michael and Emmanuel who were very patient with me..to an extent of taking photos of the rooms..they assisted in upgrading my room from ground floor to 2nd floor..The trip there was easy by use of a cab..The hotel is clean and nice..The food was very nice especially the buffet breakfast..The rooms were a bit squeezed and the bathroom quite small..I enjoyed my stay at the Smith Hotel..
• Kwangima (2/5): Poor Customer relations, terrible food - We went for lunch last Sunday. We couldn't get sitting space other than adjacent to the kitchen.Our proximity to the kitchen meant that we could get to see and hear the going on there..A lady who we later learnt was the manager was shouting at staff while giving instructions. She was all over the waiters/waitresses. We found it demeaning to the staff. This seemed to weigh down on staff which led to confusion when it came to getting the order right. Worse of it all, when the food came, it was half cooked despite waiting for two hours.We had to repack it for recooking at home. In conclusion these were my observations; 1. There was no value for money especially with the smelly half cooked chicken . 2. No attention to detail. 3. Demoralized staff. 4. An overbearing rude manager.
• DayTrip747389 (10/5): Kajiado's best! - I have always had a wonderful experience at Smith Hotel every time I am there. The staff are extremely accommodating and will always check if on you to ensure you have a good experience. They went over and beyond to help and make sure that my experience was good. I highly recommend this hotel, and please try the pork chops; they are so yummy!
• ymutem125388 (6/5): Definitely not coming back - If you want value for your money, this is not the place. The front desk customer service was more than terrible. The employees there could do with at least a basic training on customer service and receiving guests.
• R7235KHsarahb (2/5): Very dissatisfied guest - I had the worst hotel experience. No value for money. Food orders were delayed and half of the time, they got the order wrong. Staff insensitive of guests. I was charged room service for carrying of luggage from my car to the room. Used dishes stayed at the door step for over 12 hours. No coordination between rooming and restaurant/kitchen. The quality of the towels is a long story. I would never recommend the hotel for anyone, unless there is drastic change. It left a bitter taste in my mouth. Worst hotel experience so far.
• vinlai (2/5): Misinformed on swimming - I. Called in earlier before leaving my house to confirm if the pool is operational. Given a go ahead but on reaching there was turned off claiming there was a crucial conference in progress. My question is if the pool is not operational why do they waste our time money and resources instead of just being ignorant???? This was my worst experience And I don't think I will ever be there again not even one of my friends is recommended to visit this place. They are biased
• 631diversel (2/5): Worst place to be - The place is the worst place you can ever wish to spend your time, management too bossy clients issues are not tackled as required, food pathetic unqualified cooks. no one cares in this place you gonna pocket out your hard-earned cash but it's not worth the services offered
• einsteint2019 (8/5): Great Barbecue - I was looking for a place to hangout outside the noise and hustle of Nairobi city, and my good friend suggested this place and was happy to meet out for lunch at a short notice. Weekday meet up was such a good choice as the place was calm with few patrons, I really wanted the quiet. Reasonable prices of food. The nyama choma(goat barbecue) was the highlight. I will be back
• davidrT9636SZ (8/5): One. Stop stay - I like that the locals go here. The room was a bit tight because the bed took up most of the space. There is a restaurant and bar onsite, and a small gym and outdoor pool. Staff were always polite. The only problem is/was the traffics honking at about 0430 every morning
• Ms_Fuzzy (6/5): Langkawi - We stayed for 3 nights in The Smith House. We rented a car to drive around in Langkawi. The car rental staff will wait for you outside the departure hall. Please do check thoroughly of your rented vehicles during the handover as there were many scratches from from the interior & exterior of the car. You can also purchase the local sim card in the airport. With The Wave gps app, the drive from the airport to the hotel was easy & only 5 min. The Smith Hotel was a short storey building, there were mart, pharmacy, DIY laundry shop & restaurants on the ground floor. Right at the end of the building, there is a French restaurant which serve nice French cuisine and wine. Not cheap though but can give it a try. The check in process was reasonable fast & the staffs were polite. Is a long walk to the room from level 2 as it was connected to another building. The room was very small and has no space to place our luggage at all. The upkeep of the bathroom was terrible as there were toothpaste stains all over the basin's wall, disgusting! There were brown stains all over the mattress when the bedsheet was removed & changed during the housekeeping! Their breakfast was not fabulous, same set of spreads over the 3 days we had. Hot serving section can be improved & their food was cold & salty. Lousy coffee & tea serving. Free parking at the hotel & we were advised to park near the hotel entrance. Overall safety was all right though night is crowded & packed by their local in the area.
• 190stanleyk (8/5): Hotels in Onga'ta Rongai - This is beautiful and clean place to eat, drink and I think sleep. The staff are friendly and service is great. Just about the only place in this part of the world where staff know who customers are. Their new place, Olarro, though still undergoing improvements/new build is also a nice place to relax by the pool or inside. Try it.
• Verified traveler (6/5): - Bonsoir Je fait le réservation une chambre de 2 personnes Ma mere et mon petit frère montant 125 euros mes fami sont arrivées on augmenté le prix des 125 au 175 euros
• halotudo (8/5): Nice restaurant. Food requires a touch of creativity - Lovely garden, pool and a away from the crazy Nairobi traffic. Family environment. Dinner and tea were well... But the staff were super friendly and helpful. For the price that we paid I think it was really good overall.
• Samuel (2/5): - The Rooms were NOT at ALL as advertised. The Beds were not what we had reserved. The staff gave us the accommodations that we had payed for online, but the rooms and beds were all smaller than advertised. We had booked a queen and King suite with two separate bedrooms and we were given a Double and two twin beds. The Rooms were very tiny without room to turn around in, the Bathroom sink Flooded up out of the floor drain if you ran the water for more than 8 seconds. The water in the shower had no temperature control and flooded out from under the glass walls to soak the entire bathroom floor. To the credit of the hotel the facility was very clean and tidy, but I can't recommend staying there without knowing exactly what you are paying for. Do not book online!
• Cruiser60096671892 (6/5): My worse experience ever at the Smith - Our stay was pathetic from checking i was asked to top up money since the room had earlier booked was not available which i din't understand why it was confirmed at the first place if that was the case .I paid thinking we will be checked in to a better room only to be given a room that was out of order everything was dirty from the coffee making facilities the sink was a no go zone.I regretted ever going back there.
• Shiruz (10/5): Great food and service! - Quiet, Beautiful gardens/ambiance, family friendly, great food and exceptional service. I would certainly come back. The kids play area is well coordinated and perfectly located in a corner. All in all, very ideal set up for a family weekend getaway or any other laid back function.
• leaffly81 (10/5): Another Excellent Stay - I have stayed at Smith several times when I am working in the area around Kiserian. The staff is always pleasant. The rooms are a little small, but they are always clean. Grounds are well kept and we always feel safe there. I normally am with a group of American guys and the staff does a great job of cooking food we enjoy. The price is very reasonable for what you receive. Online reservations don't always work correctly. So, try to call or email to confirm the booking. Mosquitoes can be bad depending on the time of year and weather. I have been and not seen any, and been other times with mosquitoes everywhere. The store down the road has mosquito coils and plug in bug repellents that work well. There is a pool and workout facility which are above average for this type of facility.
• cynthiabG1442YY (10/5): very family friendly place - Value for money and family friendly place.It accommodate everyone as it has various facilities.The food was very delicious.I stayed there over the Easter with my family and i really enjoyed.I would definately visit again.
• Mayo (6/5): - まずホテルの所在地ですが、ナイロビの空港からだいぶ離れていたので、少し不便でした。 ホテルにたどり着くまでの道は雑然とした田舎。 ホテルはこぢんまりしていますが従業員の方々がとても親切でした。 設備面についてはヘアドライヤーがなかったり、バスルームがシャワーのみだったり、お国柄あまり髪の毛を洗わないのか、郷に入っては郷に従えといったところ。 ホテル検索の時に空港からとか、ナイロビ市街地からどれくらい距離があるのかを示すべきだと思います。 ホテルで両替ができませんでしたので、現地通貨は予め用意しておくと安心です。
• Deanna (8/5): - I was impressed with the beautiful property. The staff was excellent and very helpful in my solo travels.

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