Sunset Del Mar Resort
Location: Esterillos Este Beach at The West End, Canton Parrita, Parrita, Puntarenas, 6300, Parrita, CR
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Recreational Amenities:
Indulge in the outdoor pool and fitness center to relax and stay active during your stay.
Delicious Dining Options:
Enjoy meals at the hotel's restaurant, or have room service deliver your favorite dishes. Don't forget to grab a drink at the bar/lounge.
Convenient Facilities:
Benefit from complimentary Wi-Fi, concierge services, and on-site barbecue grills. Take advantage of the business center, event facilities, and roundtrip airport shuttle.
Immerse yourself in luxury at Sunset Del Mar Resort, ideally located steps away from Playa Esterillos Este. Book now to experience beachfront relaxation and upscale accommodations.
Important Information
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Fitness facilities
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Fitness facilities
- Conference space
- Snorkeling nearby
- Hiking/biking trails nearby
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Tours/ticket assistance
- Free self parking
- Airport transportation - pickup (surcharge)
- Banquet hall
- Secured parking
- Horse riding nearby
- No elevator (single level property)
Rooms Available
-
Deluxe Room, 1 King Bed
1 King Bed
320-sq-foot individually decorated room with a balcony/patio
Layout - Dining area and sitting area
Internet - Free WiFi 50+ Mbps
Entertainment - 40-cm Smart TV with cable channels
Food & Drink - Room service (limited)
Sleep - Premium bedding
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Portable bathtub seat
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Access via exterior corridors
- Separate dining area
- Free WiFi
- Balcony or patio
- Free cribs/infant beds
- Smart TV
- Laptop-friendly workspace
- Portable bathtub seat
- Accessible bathtub
- Desk chair
-
Standard Room, 1 Queen Bed
1 Queen Bed
194-sq-foot individually decorated room with a balcony/patio
Layout - Dining area and sitting area
Internet - Free WiFi 50+ Mbps
Entertainment - 40-cm Smart TV with cable channels
Food & Drink - Room service (limited)
Sleep - Premium bedding
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Portable bathtub seat
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Separate dining area
- Free WiFi
- Balcony or patio
- No rollaway/extra beds
- Free cribs/infant beds
- Smart TV
- Laptop-friendly workspace
- Portable bathtub seat
- Accessible bathtub
- Desk chair
-
Deluxe Room, 2 Queen Beds
2 Queen Beds
398-sq-foot individually decorated room with a balcony/patio
Layout - Dining area and sitting area
Internet - Free WiFi 50+ Mbps
Entertainment - 40-cm Smart TV with cable channels
Food & Drink - Room service (limited)
Sleep - Premium bedding
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Portable bathtub seat
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Separate dining area
- Free WiFi
- Balcony or patio
- No rollaway/extra beds
- Free cribs/infant beds
- Smart TV
- Laptop-friendly workspace
- Portable bathtub seat
- Accessible bathtub
- Desk chair
-
Standard Room, 1 Queen Bed
1 Queen Bed
646-sq-foot individually decorated room with a balcony/patio
Layout - Dining area and sitting area
Internet - Free WiFi 50+ Mbps
Entertainment - 40-cm Smart TV with cable channels
Food & Drink - Room service (limited)
Sleep - Premium bedding
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Portable bathtub seat
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Separate dining area
- Free WiFi
- Balcony or patio
- No rollaway/extra beds
- Free cribs/infant beds
- Smart TV
- Laptop-friendly workspace
- Portable bathtub seat
- Accessible bathtub
- Desk chair
-
Superior Room, 2 Queen Beds
2 Queen Beds
398-sq-foot individually decorated room with a balcony/patio
Layout - Dining area and sitting area
Internet - Free WiFi 50+ Mbps
Entertainment - 40-cm Smart TV with cable channels
Food & Drink - Room service (limited)
Sleep - Premium bedding
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Portable bathtub seat
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Separate dining area
- Free WiFi
- Balcony or patio
- No rollaway/extra beds
- Free cribs/infant beds
- Smart TV
- Laptop-friendly workspace
- Portable bathtub seat
- Accessible bathtub
- Desk chair
-
Exclusive House, 4 Bedrooms, Beachside
1 King Bed and 3 Queen Beds
2153-sq-foot individually decorated room, located on the top floor, balcony/patio
Layout - 4 bedrooms, living room, and dining area
Internet - Free WiFi 50+ Mbps
Entertainment - 40-cm Smart TV with cable channels
Food & Drink - Room service (limited)
Sleep - Premium bedding
Bathroom - 3 bathrooms, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Portable bathtub seat
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 8 (8 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Separate dining area
- Free WiFi
- Balcony or patio
- No rollaway/extra beds
- Free cribs/infant beds
- Smart TV
- Laptop-friendly workspace
- Portable bathtub seat
- Accessible bathtub
- Location - top floor
- Desk chair
Guest Reviews
- bmG9825PR (10/5): Great place to enjoy the ocean in Costa Rica - We had a great time at Sunset del Mar hotel a few weeks ago. The staff was super friendly, the rooms very comfortable and spacious, the kids had a great time at the pool, and the food at the restaurant was delicious. The beach is wide open and really great for walking or playing in the sand. The ocean waves are strong but with a bit of being careful, one can enjoy the water, as well. All around, a great place to go on vacation!
- M4559QOmikem (10/5): - Beautiful resort type hotel with super comfortable villas. Right in a great swimming beach, plus a nice pool. Restaurant is fantastic. My second time staying here, will definitely be back!
- Yulieth (10/5): - El personal muy amable, el lugar hermoso
- John (8/5): - The hotel is well maintained, but the pool was not usable during our stay. I think the pump broke the day prior. The staff were very friendly and pleasant. Breakfast was okay, but not as good as it has been in the past. The
- K9732XEjudithd (10/5): Very satisfying - It is a beautiful place.. very spacious outside and inside the rooms and right on the beach. The staff was very helpful.. especially Wendy at the desk who helped me prepare to have a big party there later in June. The free breakfast was delicious and so was lunch and dinner.
- davidsI7675HU (8/5): Not up to snuff - Great beachfront location, incredibly helpful staff. But the hotel seems to be struggling to survive. Dinner was inexpensive, but not memorable in any way. The included breakfast was somewhat better. Deferred maintenance issues abound. We couldn't lock the door to our first room, and there was no-one to repair it. The list, unfortunately, goes on.
- FEDERICO (6/5): - Buena ubicación, buen servicio, TV no tienen señal, checkin tardío, se fue la luz por un largo periodo de tiempo sin tener una contingencia is de generación de energia
- theblindtibetan (2/5): Very poor management and service - The place was nice but the rooms has stuff broken and no one to repair or care for it. It was so rundown and terribly understaffed by people who were bad but didn’t really care. They promised us a $300 refund and never sent it. So I come back now and again to recall our experience and warn others. It doesn’t get my money back but at least there is a cost for their dishonest behavior.
- Tania Alejandra Enriquez (10/5): - Muy bonito
- F6271EJlisaf (4/5): Resort in need of improved maintenance - Staff was kind, room was clean, and breakfasts tasty, however site overall not well maintained. Beach chairs had driftwood jammed in the backs to keep them upright, garden beds and flower pots were full of weeds, the area under the foot wash by the beach was a mud puddle (a second foot wash wasn't working), and just from the pool area we counted 28 burned out or missing light bulbs. While chatting with another couple by the pool, the lounge chair the husband (an average sized man) was sitting on collapsed under him.
- janeD408RA (10/5): Relaxing vibe! - The most relaxing vibe ever. The staff were warm and welcoming. The pool was terrific and the sunsets were so memorable. The restaurant and the chef provided fresh and delicious meals. Nice to have a home cooked breakfast every day included. Lots of birds, iguana. If you want to explore a bit you may need a car as there currently is no taxi service that you do t have to arrange in advance. New management doing very well! We will be back and bring the family
- celiah674 (10/5): Hidden gem in Costa Rica! - A rare hidden gem! Beautiful property, Beautifully pool, Beautiful beach, wonderful staff. The owner was present and very attentive to our needs. Great value. I will share this place with all of my friends and family! Clean. Welcoming. Definitely coming back!
- Bert (10/5): - If you are looking for a quiet place with no mass tourism with nice beaches and true tropical feeling, this is it! Relaxing at a nice small pool under palm trees, listening to the nearby Pacific Ocean, drinking perfectly made cocktails and enjoying one of the most stunning sunsets we ever have seen. Staff is amazingly friendly and welcoming. This place is absolutely recommendable.
- vince (10/5): - Great location, comfortable rooms and friendly staff
- John (10/5): A lovely relaxing stay in a beautiful setting. - I stayed at the resort for 5 evenings and can thoroughly recommend it to anyone looking for a very relaxing few days. I particularly enjoyed the friendliness of the staff all the way from the manager to the bar/ restaurant, reception and cleaning staff. Everyone was very friendly and courteous. The accommodation allocated was very comfortable and spotlessly clean (cleaned every day). The pool area was large with sufficient space for all those who wished to use it. The gym was well equipped. I ate in the restaurant each evening and the food was excellent and reasonably priced. Breakfast was provided and a wide range of options available. The hotel / resort sits directly on the beach (fine sand no stones) and it excellent for walking several miles in each direction.👍 The nearest shops are 2 miles away (30 minute walk) or 10 mins if you have a car. If you don’t have access to a car then your only option in order to get to the resort is a taxi from either Jaco or Quepos which will cost approx $50 from Jaco. To summarise a very enjoyable and relaxing stay which I would heartily recommend.
- Norma (10/5): - Muy lindas las instalaciones, buena atención y con una ubicación excelente
- Laurie (10/5): - Beautiful property and rooms are nice. Love the pool and the beach. Staff was amazing.
- BULMARO (10/5): - Very nice place quiet and peaceful will stay again
- nicholasdQ9101NC (10/5): A true private and relaxing stay with welcoming people. - Roberto is the best hotel employee I have ever experienced. His service and pride in his work is top notch. The beds were very comfortable too. A well equipped gym was included and breakfast was complimentary. I recommended this hotel because of how relaxing and private it was.
- W5804RFaudreyd (10/5): This was the best part of my Costa Rica travels. Roberto, the beach, the party, and wildlife made this an amazing time! - The service was amazing at the sunset Del Mar the workers made us feel very welcomed. The beach on the resort was very private and made me feel a peace with a breathtaking view, amazing sea shells, and the privacy at the beach. The beach was nothing like I have ever seen where when you looked out, you couldn’t see land for miles and it made me feel very secluded and it’s an experience i’ve never had. The wildlife that surrounded me and my family was amazing from sloths to iguanas to beautiful birds! Roberto the operations manager gave me and my family the best service I have ever gotten! He made me and my family's New Year's Eve special! Me and my family had the best New Year's Eve with the fire works Roberto set up, the work him and his staff put in, the amazing food, and the DJ. Thanks to Roberto who was always there for my family and I during our trip I can now say the sunset Del Mar was my favorite part of my Costa Rica travels.
- Mukesh (10/5): - Great property with very friendly staff. Michael in particular is excellent and makes you feel comfortable. We enjoyed our short stay at this relatively low key resort.
- 746marcellac (10/5): You should definitely stay here!! - This resort is REALLY GOOD! I had reservations for another hotel but once I got there, had some issues with the booking and ended up getting to this one. And it was such a GREAT exchange! Staff is amazing, always trying to please us. Big bedroom, has a couch and a bed, lots of windows, little lounge outside for smoking if you like that…Good bed, good shower, good AC, not a lot of bugs or insects which is really common in Costa Rica. Good food, good swimming pool and the best: its 30 steps from sterillos beach. Really intend to come back here!! Great stay!
- angelaeN4656EW (10/5): Great location - The location was great, the room was compact but cozy. you could hear the birds chirping in the morning which was great. Bed and pillows were soft. It was a nice feel. The staff were amazing. Wendy, Aamel and Michael went above and beyond to make sure i was comfortable and i had what i needed. It is away from the city so renting a car would be ideal. The food was good, drinks were really great and the view was amazing. Activities and tours options could be better but this is a place of relaxation.
- Relax30884801693 (2/5): While people in horror movies make bad choices, we actually escaped ! - Stayed in rodent infested beach house. Cleaned pile of hair from shower drain so family wouldn’t see it. I left the large kitchen knife near the entryway due to the unsecured feeling and sketchy horror movie feeling that we had. Main floor was storage and rodents . Creepy silence all around. 10pm I observed a person smoking probably crack watching our windows while I had lights out. The persons lighter was lifting up every 20 seconds or so… pretty sure that’s crack. lol. Employees smoking nuts in dining area. Excursions were hosted by locals. They advertise for so many different excursions but they either don’t exist or they are by local peeps. We gave no warning to Daria about our exit.. she seemed nice but felt a possibility we walked ourselves into a trap and didn’t want to get robbed. The video of rodents making sounds in walls was enough for us to get some money back. That was a scammy process. They did everything they could to delay so they could get the time past the credit cards dispute time frame. I disputed with 24 hrs left lol just to test them . The manager or owner scam artist tried getting me to end dispute before they refund money. Ya ok I am going to fall for that . By the way..the menu was huge but more than 1/2 the stuff was not available . Food was not great.
- Adrian (8/5): - Great place to relax and enjoy
- Juan (10/5): - Amazing staff, amazing food
- Bernadette (6/5): - Nice room. Food was OK. Staff was very helpful and friendly.
- GHINES (6/5): - Es lamentable el horario de la piscina, El servicio del restaurante es malo, no pudimos almorzar ya que demoraron tanto que tuvimos que cancelar la orden, tuvimos problemas con el televisor el cual fue incómodo con la gente de Servicio para que lo repararan, la piscina le falta Limpieza… ojalá pudieran mejorar
- Mauricio (10/5): - El hotel esta en una playa muy hermosa, enorme lo que le permite a uno salir a trotar en las mananas, el area segura, las instalaciones del hotel muy buenas pero sobre todo el personal, deje unas medicinas por error en la habitacion y me coordinaron el transporte de las mismas a san jose y estuvieron muy pendientes de lo mismo... muy agradecido por este servicio ....
- ivan (8/5): Experiencia - Bonita la habitación muy limpia la habitación y personal amable saco de repente faltó agua en la habitación pero rápido el personal nos ayudo
- Verified traveler (8/5): - The check in time said 2pm but it is actually 3pm. Our room was ready closer to 3:30pm.
- Yi (8/5): - the location is wonderful. i would go there again.
- John (8/5): - Nice place in front of the beach. Bring a bodyboard. Food quality and menu needs a lot of improvement.
- Eileen (6/5): Nice setting, but in disrepair - We enjoyed Sunset Del Mar, but many things werre broken or in poor condition. I went to sit by the pool and the lounger collapsed and my back was wrenched. Many things didn't work properly.The staff was very nice abd Esterrillos is spectacular.
- Erick (6/5): - NA
- BULMARO (10/5): - Very nice
- John (6/5): Great location but needs some "management" - Great location. Beautiful setting and pool area. Shallets pleasant but very little wardrobe space (OK for a weekend stay). Plumbing a big problem. Toilet did not work in first shallet. Took 24 hours to prepare a suitable alternative which had water leak by toilet. Restaurant pleasant but choice of food not great. Staff pleasant but not particularly helpful or friendly.
- Paula (10/5): - Most comfortable beds we’ve slept in Costa Rica. Highly recommended this property !!
- Megan (2/5): - Everything is stained, from the couches and rugs in your room to the pool loungers. The one time we had housekeepers they put a fitted sheet on that was stained with blood. When I told the front desk they were off put and seemed like I was crazy for asking for new sheets. The property was clearly a beautiful place a few years ago and has great potential but the current staff isn’t maintaining it. It was nearly deserted so the privacy and beach front is the only saving grace here.
- Fiona (8/5): - We loved our room with a view of the beautiful beach.
- Sandra (10/5): Excelente ubicación - Un hotel tranquilo, cómodo y con acceso directo a la playa, las instalaciones y habitaciones muy bonitas y el personal atento y servicial en todo momento. Nos sentimos muy agradecidos por todas las atenciones brindadas y su hospitalidad.
- Monika (8/5): - Excelente ubicación, habitaciones amplias con muebles nuevos. Desayuno algo limitado, la comida del restaurante muy buena, linda presentación, pero algo caro. El servicio en el restaurante agradable y con ganas de servir, complacer y aprender. Un lugar con mucho potencial, falta el Poolbar, amenidades en la playa, todo posible sin mucha inversión. Hay ciertas fallas en mantenimiento pero nada grave y se ve que están trabajando en esto.
- Jade (2/5): - Unfortunately we had a bad experience with management. After spending quite a bit of money on a fishing charter the staff said they would freeze our fish so we could bring it back to FL with us. Upon check out we went to retrieve our fish and to our shock it wasn't frozen. There was now no way for us to take it with us so we said they could have it but we would need to be compensated in some way for their mistakes (they admitted to taking it out of their freezer to make room from their products. That is completely understandable however they never told us so we could make other arrangements. We would have found another option to keep the fish frozen had they told us they needed the space) we asked that they comp our last dinner with them to make it even. They strung us around for 30min without making a decision but we were checking out and had to leave to make our flight... Because of the hold up we ended up missing our flight as well. After weeks of emailing the resort to make amends they have stoped responding. It's a shame they admitted to the mistake but still won't take accountability and make it right.
- Shayal (6/5): - The menu in the room is outdated. Meal service ends at 7:30. It was a challenge to organise any excursion. Rooms aren't sound-proofed enough when they play loud music.
- Collin (10/5): - The most important thing about going on a relaxing vacation is being able to sleep in a comfortable bed and Sunset definitely delivered with fresh, plush bedding comfortable mattress with topper, and great pillows. Rooms are very clean and modern. Hotel is right on a nice big, quiet beach. With a pool and restaurant on site what more could you possibly need? Desk manager is awesome, the restausant staff, grounds and security staff all very freindly and accommodating. Any problems are dealt with efficiently and to your satisfaction. I would recommend this hotel to anyone looking for a nice relaxing few days away from the hustle and bustle of the hire traffic areas and at a reasonable price relative to other hotels in Costa Rica.The only drawback, if you can call it that, is that this property is best suited to someone with a car. A backpcker will have a long walk off the main road to get here. Although there may be a shuttle from the main road to the hotel my wife tells me.
- Odell (8/5): - If you are not pretentious, and can live with a couple things, this is a great place. The staff was very nice. They just aren’t used to us North American’s down here as well. The food was actually very good there. The best part is being right on the beach.
- Yahaira (8/5): - Great location, we loved that we could step outside and there was the ocean. Very beautiful property and was in the middle of Jaco and Manuel Antonio, amenities were amazing. We were very comfortable and happy with our stay. The service is not as efficient as I would have liked and the restaurant okay.
- Jessica (10/5): - We very much enjoyed our stay! This beautiful resort is quiet and the staff were very accommodating. Rates were very reasonable. Great waves for surfing and a nice pool for the kids. We had stayed here once before and were not disappointed. This is a great place for a family vacation!
- Cindy (10/5): - The location of the Beach, this was a clean, friendly staff, if you want to tour a rented car makes it much easier. There are other choices for drinks and food walkable along the beach. This property while I was there was being worked on and updated daily. The pool was great I used everyday. I had very good meals. The price and quality compared to other places I eat was excellent. Only one meal I would have rated not good (pasta seafood). The only thing that would have made this stay better for me would be more people at the resort as I traveled alone. Once the new management has completed there updates to this property it will be a 10 out of 10. At this time I would rate as a 7 out of 10 due to the staff, location and how clean the rooms and common area were.
- Stephanie (10/5): - Very quiet, easy access to beach, friendly staff.
- Renato (10/5): Unforgettable Sunsets! - This family owned beach front jewel was closed during the pandemic. I booked our second time at the hotel and saw a positive change from our last stay. This time I felt welcome and happy. The new manager Isabel is taking care of what needs to be done (thank you Isabel). We will be back again.
- Rajul (4/5): - The property has a nice long beachfront access. Access is from a paved/unpaved entry. The property overall is old and not kept well. We ran out of hot water on several occasions. The water pressure is low and the manager told us that they do not have a water tank and pump in place and have requested the owners for one. Breakfast is pre-cooked self-help buffet style. Nothing to write home about. We skipped it and bought elsewhere. Room were overcrowded with ancient furniture that cramped the room. The bathroom fixtures were all worn out and not cleaned. The bed overnight was not even dusted or the bathrooms were not cleaned. The place i understaffed and for the price per night seems to be overcharging. The pool setting is nice but the pool water level was below that of the skimmers and the pool was full of bugs and debris from the trees. The ocean was better for a swim! The black sand beach off the resort was amazing. The sunset from the beach is appropriate for the resorts name. The manager and the limited staff they had were polite and courteous. They were put in a difficult situation by the owners lack of investment in the propety's upkeep and operation. I would not go back here again till they staff up. Make arrangements for water and clean up the place.
- Carlos (10/5): Muy buen servicio - En general muy buena atención y servicio
- jorge (4/5): - La cercanía con la playa
- Carroll (6/5): - Fantastic location unbeatable views but rooms are overpriced and not well maintained
- Luis (10/5): - Excellent, really nice rooms and helpful staff
- Rodolfo (10/5): - Very nice room (bed) the staff are very nice and will do anything to assist , the property was quiet Over all will return to this place
- Julie (2/5): - This place should be condemned!! It’s unsafe, unsanitary and infested!! Nothing at this property is maintained. The public bathrooms haven’t been cleaned in VERY long time. I can’t even guess. Everything is rusted, falling apart, ALL exterior electrical outlets are broken/rated/dangerous. Flea infested cat lying on seated areas is VERY obvious by the car hair and critters. Soggy Garbage laying orotund pool deck. Rotten wood and plaster falling off of buildings that actually have full trees growing on the roofs!!!
- Marlène (2/5): - Aussitôt arrivés aussitôt repartis. Nous avons été très déçu de cet hôtel. Première impression, l’hôtel est très loin de tout, environ 1h des grandes villes comme Jaco ou Quepos. A notre grande surprise nous arrivons dans un hôtel désert, personne au parking, personne à la piscine (qui est par ailleurs hors fonctionnement), personne a l’accueil… après quelques minutes une personne arrive pour notre Check-in puis nous amène à notre chambre. La chambre est très sombre, assez petite. Les draps du lit et les serviettes sont tachés. La vitre de la salle de bain est pleine de traces de calcaire comme si elle n’avait pas été nettoyée depuis longtemps. Le lit semble confortable mais en soulevant les draps nous remarquons des petits points noirs sur le matelas ce qui est caractéristique de puces de lit. Ni une ni deux nous prenons nos affaires à la recherche d’un autre hôtel. Bref passez votre chemin
- Boris (2/5): - Planned a relaxing 3 night stay with my pregnant wife, we love Esterillos. But we had an awful experience. Hotel is under staffed, barely open and way overpriced. Without any prior warning we were informed that the restaurant was closed til further notice. Pool was unkept and untreated. Beds were deformed and full of bed bugs. Room glass doors to the beach were kept closed by what amounted to a paper clip. Can fully understand that the hotel is getting back on its feet after the pandemic but they charge $450 for their better rooms. They charge like a high end resort and maybe put out a hostal level service. And it is just a matter of service quality and maintenance. Rooms and the grounds are very pretty on a great location!!! We had to checkout after 1 night. Do not visit this property please. Truly feel robbed and remain appalled by the dishonesty of the hotel.
- Elias (10/5): - Excelente para pasar unos dias frente al mar.
- Alvis (8/5): - Banstante bien muy agradable, muy lento y limitado servico de comidas nos parece muy poca la experiencia del persopnal y quizas por la pandemia poco preparados para recibir ordenes de comida el menu limitado inlcuso el servicio se cerro por cuanto no tenian que ofrecer
- Kenneth (2/5): Primera y última vez aquí. - La recepción es dificil de encontrar, el restaurante tiene horarios cortos de atención. La atención del restaurante es muy deficiente. El administrador tiene un trato vergonzoso, nunca había experimentado un tarro tan malo de parte de un administrador ni servicio tan malo en un restaurante. Además, las sábanas estaban manchadas.
- Amy (10/5): 5* - 5* accommodation. We booked this stay knowing it could have been a 50/50 from the past reviews. New management is in place now and they are turning things around. The accommodation is the best I have ever stayed it, it is true 5*. Serious money has been spent on the hotel. The staff were great and couldn’t do enough for you. Only thing is they have been plagued from past reviews meaning it was a bit quiet and the staff are all new and finding their feet so didn’t always know where the cups were kept etc. Overall highly recommend.
- Héctor (4/5): - None one was ever at the lobby front desk. Breakfast very limited and poor prepared. No soap at room to wash your hands or take a shower, nice property but very poor service
- Marnie (8/5): - Loved this peaceful property on an amazing 15km beach.
- Verified traveler (6/5): - It’s so unfortunate that the management here wasn’t better. This place has the potential to be so amazing…great location, on a beach break, beautiful grounds, and the rooms are nice. But it’s obvious this place is poorly managed and understaffed. The bar was loaded with dirty dishes. On the counter is for a customer sit. Diapers and trash around the pool area, irrigation leaks all over the property. Staff on their phones, ignoring all of the above The rooms were not clean. The refrigerator and coffee makers still had usage from the guest prior to us If you left a surf, this spot is perfect. Right on a break The beds are extremely comfortable I have confidence this place could be amazing if it were just managed differently
- Luis Alejandro (2/5): - Las instalaciones son buenas, aunque les falta mantenimiento. Está en un muy buen lugar. Pero: tienen pésimo servicio: en tres dias no fueron ninguno a hacer limpieza, tender camas, cambiar toallas, restaurante sin comida, cocina sucia. No lo recomiendo en absoluto
- Alison (8/5): - Location, grounds and room were great. The staff were lovely but felt they were under staffed
- Verified traveler (10/5): - This place is Awesome!!
- Verified traveler (2/5): - BEWARE!! BED BUGS!!! This hotel is absolutely disgusting. Not only were we the only guests staying there (which is extremely creepy) we had a room with an ocean view with wasp nests ALL over the patio. The screen doors were ripped. We had a room where the toilet didn't flush so they moved us to a room where the shower didn't drain. All of that other stuff aside, we got eaten alive by bed bugs. We were so disgusted we left first thing in the morning. We were supposed to stay 4 nights but only stayed 1. The hotel is now refusing to give us a refund for the nights we didn't stay even taking into account their bed bug infestation! Do not stay at this hotel - if I could give it negative stars, I would. Stay at Alma down the road or get an airbnb - that is much safer.
- Verified traveler (4/5): - Our room was clean when we arrived but that didn’t happened next days, the service was really bad, restaurant services was really bad, they always forgot something (spoon, sugar, coffee, glass, etc), there are no cable Tv, really sad...
- Verified traveler (8/5): - The location is excellent. Staff has downsized I guess because of covid-19, thus service is affected.
- Verified traveler (6/5): - Nice place, quiet, next to the beach, plenty of privacy, what i dont like about the place was the service i was there for a week and no body was there to clean the room or change the towels, i have to ask for soap and toilet papers, when you ask for food they also said that it was nothing to eat at the hotel, l have to drive for food my whole time that i spend overthere.
- Verified traveler (6/5): - Rooms are very nice, recently remodeled. Hotel grounds need maintenance. Hotel is under staffed. There is a lot of room for improvement but also lot of potential. We liked the beach front location. We enjoyed our stay, and hope hotel improves. Will probably go back and enjoy the nice rooms and the beach.
- Verified traveler (4/5): - Very close proximity to beach. Very nice room. Quiet, private, friendly grounds keepers.
- Verified traveler (2/5): Run. - The issues with this property range from the serious to the comical. The most serious being their lack of security and support in an emergency. No guard at hotel gate on numerous occasions. There is no 24/hr security. Someone banged on our glass door at 2am with a flashlight and when we called the front desk for help, no one picked up. The next morning staff confirmed that “no, there is no one here at night”. There is no bottled water available. There are no tissues. The room did not come with a phone. The toilet paper is one ply. There are no wash cloths. There are is no glassware in the room. There is no shampoo. Multiple requests for shampoo ended with nothing. We bought our own shampoo in town. The lights in the hallway of the 200 building were not on at night and staff did not know how to turn them on. There was a gigantic hornets nest at the entrance to our building. There was an ant infestation in our bathroom. The common hall is very dark, but more than half of the lightbulbs are out and not replaced. Shower head has not been cleaned so does not spray more than 50% of capacity. Pool bar unmanned and unstocked, not functional. The website claims this is a world class hotel, but that is categorically untrue. This is a motel that dares charge you $250+ a night to provide none of the value. They flat out lie about their amenities and services. Do not give them a penny of your money until they stop misleading you.
- Timothy (4/5): Mexican Flag? in this case a red flag - My wife and finished some business in San Jose early and decided on a few nights on the beach. We had stayed at the hotel a few years back and were very happy. First thing: we noticed was the Mexican flag flying out front, no big deal, just different (are we still in Costa Rica). Second; We couldn't get in the gate. I finally went in the guard shack and found the 'green button'. Third; We ordered 2 Imperials beers to take to the beach while our beer was cooling down in the refrigerator. The wanted $16 for them. We gave them back. Fourth: Only one pack of marmalade in the hotel for breakfast Fifth: Internet was very bad Sixth: Bacon? Not quite, some kind of processed stuff formed in the shape of bacon Seventh: Needed to open a personal bottle of wine, they aske for $10.00. I used my wife's toothbrush, thanks honey! Eighth: After a long day of drinking wine we wanted some bottled water, nope, all out. Ninth: After several failed attempts to get a good breakfast (how many ways can you screw up eggs, well, they found them all) my wife decided on pancakes, no bad at all but it took 10 minutes to find the syrup. We are agreeable travelers and easy to get along with, in fact the Ticos working at the place were great. It is the owners fault that the hotel is stocked with inferior food product, the staff is poorly trained and understaffed. One could speculate why the owner insiste on this property loosing money....
- Jose (8/5): - HIGHLIGHTS: The staff. They do their best to help. The whole hotel was renewed and its in excellent conditions. Clean and really nice. I would stay there again. LOWLIGHTS: The restaurant. First of all the prices are way too high for the quantity and quality. For lunch or dinner worth to drive to Jaco and get a lot of places to get good and cheap food. On top of the prices, we had to wait 40min to get our breakfast due to some problems im the kitchen.
- Verified traveler (10/5): - We arrived at the gate and there was no one there to open it. After calling them, someone came and opened it up. We were welcomed to the place and started enjoying it! It's a beautiful place right next to the ocean, very quiet, hardly any people during our stay. Would love to go again!
- Verified traveler (8/5): A very nice hotel - Beautiful hotel,,the food is lacking,expensive ,and the service there,,slow, The beach is nice,,the view beautiful, the hotel is nice and new,,but it's far,,, The swiming pool warm and nice,, Suggest to go during the week,to avoid the clouds of the weekend
- Verified traveler (4/5): - The location is very nice , as well as the hotel infrastructure (rooms, pool, restaurant, etc.). The service and food where very poor.
- susan (10/5): Coming back! - This place must have recently had a complete makeover, and they did it very well! Our room was gorgeous, I wish we could have stayed longer, we definitely will be back! The service was excellent and Alba was wonderful!
- Verified traveler (10/5): - The property was absolutely gorgeous, it over looks a private beach. Very limited restaurant menu and no car serice readily available. The property is 15 min drive from town.
- Verified traveler (8/5): - Exactly what I needed, a great beach with few people, perfect to rest in an great location.
- Verified traveler (10/5): - The grounds are lovely. Beds and bedding very comfortable and upscale.
- Giovanna (6/5): - Es un lugar muy bonito , tiene todas las comodidades y un plus que esté frente al mar , sin embargo deben de mejorar el servicio al cliente porque no hay casi personal. Aunque recibimos buen trato es imposible que solo una persona pueda brindar todos los servicios.
- Verified traveler (8/5): Probably wouldn't stay here again - The best part of this place was that the beach was a 2 minute walk in the backyard. Being able to watch the sunrise and sunset from your little porch is great! This place was pretty deserted and it was a small issue when the gate was locked and there was no attendant in the booth to let us in. We only spent one night here, so it wasn't that big of a deal, but it was inconveniencing. Additionally, we only saw one other group of people that was staying here, and it was very quiet.
- breeze (6/5): Not What We Expected - he hotel was not what we expected, we arrived in the evening around 7pm and found a locked gate with no guard in sight, no lights on in any of hotel buildings, and not a person in sight. We thought it was the wrong address and left, eventually returning when it appeared to be the right address. We sat outside the gate for sometime while deciding what to do when a staff member appeared out of the dark and checked us in. There only appeared to be another guest or 2 staying at the resort, it seemed very desolate. The entrance and exit gate to the hotel is always closed, even during the day however most of the time there is no one to open it . Eventually I figured out how to get into the guardhouse and operate the gate controls myself so we could leave and enter as needed. The room was in good condition but was much smaller than the photos appeared. Based on the high cost of $275/night, this hotel was not a good value for the money and experience.
- Puravida (6/5): - I was moved rooms twice, due to wrong keys, and then broken ac, then after settling in to find no internet, nor working phone to call office..real bummer. They offered to move me again... Esterillos is great. Hotel is nice bedding, etc
- Verified traveler (6/5): Beautiful but not worth it. - The property was beautiful however undergoing a remodel during ourstay. We were the only people visiting not part of a group for business. No one but us was using the pool or other amenities and the pool bar was never open it felt quite awkward to be there on vacation playing.
- Caela (10/5): Wonderful and friendly! - We all loved Sunset del Mar! It has been beautifully renovated and the rooms were top notch. All staff was friendly and very hard working. Food was fresh and healthy, with excellent seafood choices. The beach is perfect for playing in the waves, good for all ages. Staff assisted us to make reservations to take advantage of the fun activities in the area. We highly recommend it and would love to go back!
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