The Bird Exclusive Guest House & Spa

Location: Les Jardins de l’Hermitage, Douar El Guarn Al Ouidane Villa N°9, Marrakech, 40000, Marrakech, MA

Star Rating: 5 Stars

Property Type: Guest houses

About this Property

Important Information

Policies

Check-in: 01:00 PM - anytime

Check-out: 12:00 PM

Amenities & Facilities

• Free breakfast
• Full-service spa
• Nature reserve
• Health or beauty spa nearby
• Proposal/romance packages available
• Fireplace in lobby
• Carport
• Clubhouse
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Designated smoking area
• Concierge service
• Wheelchair accessible
• Outdoor furniture
• Supervised childcare/activities
• Downhill skiing nearby
• Bicycle rentals nearby
• Fireplace in lobby
• Hiking/biking trails nearby
• Television in common areas
• Scooter/moped rentals nearby
• Library
• Free breakfast
• Safe-deposit box at front desk
• Multilingual staff
• Mountain biking nearby
• Skydiving nearby
• Full-service spa
• Snowboarding nearby
• Wedding services
• Pool umbrellas
• Ecotours nearby
• Golf lessons available nearby
• Tours/ticket assistance
• Wheelchair accessible parking
• Free reception
• Snack bar/deli
• Parking (limited spaces)
• Free self parking
• Computer station
• Segway rental/tour nearby
• Airport transportation - pickup (surcharge)
• Pool sun loungers
• Free long-term parking
• Rock climbing nearby
• Ziplining nearby
• Free breakfast (local cuisine)
• Golf lessons with a pro
• Pro shop
• Clubhouse
• Golf caddy
• Couples/private dining
• Nature reserve
• Proposal/romance packages available
• Reception hall
• Fully fenced
• Secured parking
• Carport
• Gated community
• Golf cart
• Golf clubs (equipment)
• Optional golf privileges
• Casino nearby
• Health or beauty spa nearby
• Horse riding nearby
• Mountain climbing nearby
• Wheelchair-accessible van parking
• Valet for wheelchair-equipped vehicle
• Wheelchair-accessible pool
• Wheelchair-accessible on-site restaurant
• Visual alarms in hallways
• Handrails in stairways
• Food and water bowls
• Change of towels (on request)
• Change of bed sheets (on request)
• Upper floors accessible by stairs only
• Well-lit path to entrance
• Stair-free path to entrance
• Charcoal grill
• Pool toys
• Accessible shuttle
• No accessible shuttle
• Accessible airport shuttle
• No accessible airport shuttle

Rooms Available

• Standard Double Room

  1 Queen Bed

  376-sq-foot individually decorated room, located on the ground floor, furnished balcony with garden and pool views

  
  

  Relax - Swim-up room access; in-room massage available

  Internet - Free WiFi 25+ Mbps and wired internet access

  Entertainment - 32-inch flat-screen TV with premium channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service

  Sleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Bathrobes and a shower with a rainfall showerhead

  Practical - Safe, laptop workspace, and access to in-room childcare; cribs (surcharge) available on request

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Accessibility - Visual fire alarm

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Bathrobe
  • Desk
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bottle of water
  • Wheelchair accessible
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Room service (24 hours)
  • Premium bedding
  • Turndown service
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • In-room massage available
  • Free WiFi
  • Pillowtop mattress
  • Rainfall showerhead
  • Bedsheets provided
  • Champagne service
  • Chef
  • Guidebooks or recommendations
  • Electrical adapters/chargers
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Closed captioned TV
  • Visual fire alarm
  • Wheelchair-width doorways
  • Location - ground floor
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Desk chair
  • Travel crib
  • Smooth flooring in room

• Superior Suite

  1 King Bed

  646-sq-foot individually decorated room, located on the top floor, furnished balcony with garden and pool views

  
  

  Layout - Bedroom and sitting area

  Relax - Swim-up room access; in-room massage available

  Internet - Free WiFi 25+ Mbps and wired internet access

  Entertainment - 32-inch flat-screen TV with premium channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service

  Sleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Bathrobes and a shower with a rainfall showerhead

  Practical - Day bed, safe, and laptop workspace; rollaway beds (surcharge) and cribs (surcharge) available on request

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Accessibility - Visual fire alarm

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Bathrobe
  • Desk
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bottle of water
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Room service (24 hours)
  • Premium bedding
  • Separate sitting area
  • Turndown service
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • In-room massage available
  • Free WiFi
  • Pillowtop mattress
  • Rainfall showerhead
  • Day bed
  • Bedsheets provided
  • Champagne service
  • Chef
  • Guidebooks or recommendations
  • Electrical adapters/chargers
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Closed captioned TV
  • Visual fire alarm
  • Location - top floor
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Desk chair
  • Travel crib
  • Smooth flooring in room

• Superior Double Room

  2 Large Twin Beds OR 1 Queen Bed

  431-sq-foot individually decorated room, located on the top floor, furnished balcony with garden and pool views

  
  

  Relax - Swim-up room access; in-room massage available

  Internet - Free WiFi 25+ Mbps and wired internet access

  Entertainment - 32-inch flat-screen TV with premium channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service

  Sleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Bathrobes and a shower with a rainfall showerhead

  Practical - Safe, laptop workspace, and access to in-room childcare; cribs (surcharge) available on request

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Accessibility - Visual fire alarm

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Bathrobe
  • Desk
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bottle of water
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Room service (24 hours)
  • Premium bedding
  • Turndown service
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • In-room massage available
  • Free WiFi
  • Pillowtop mattress
  • Rainfall showerhead
  • Bedsheets provided
  • Champagne service
  • Chef
  • Guidebooks or recommendations
  • Electrical adapters/chargers
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Closed captioned TV
  • Visual fire alarm
  • Location - top floor
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Desk chair
  • Travel crib
  • Smooth flooring in room

• Junior Suite

  1 Queen Bed

  538-sq-foot individually decorated room, located on the ground floor, furnished balcony with garden and pool views

  
  

  Layout - Separate sitting area

  Relax - Swim-up room access; in-room massage available

  Internet - Free WiFi 25+ Mbps and wired internet access

  Entertainment - 32-inch flat-screen TV with premium channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service

  Sleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Bathrobes and a shower with a rainfall showerhead

  Practical - Day bed, safe, and laptop workspace; rollaway beds (surcharge) and cribs (surcharge) available on request

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Accessibility - Visual fire alarm

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Bathrobe
  • Desk
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bottle of water
  • Wheelchair accessible
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Room service (24 hours)
  • Premium bedding
  • Separate sitting area
  • Turndown service
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • In-room massage available
  • Free WiFi
  • Pillowtop mattress
  • Rainfall showerhead
  • Day bed
  • Bedsheets provided
  • Champagne service
  • Chef
  • Guidebooks or recommendations
  • Electrical adapters/chargers
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Closed captioned TV
  • Visual fire alarm
  • Wheelchair-width doorways
  • Location - ground floor
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Desk chair
  • Travel crib
  • Smooth flooring in room

Guest Reviews

• Paul (10/5): - Beautiful resort, nice and queit, staff are courteous and very helpful. The food was of superb quality and very tasty. Very good
• robby (8/5): - Ontbijt stelt niet veel voor. Bijbetalen als je 2e koffie wil.
• Verified traveler (6/5): Cadre idyllique malgré quelques bémols - Literie très confortable, chambres spacieuses et bien décorées. La piscine est superbe, sans parler du cadre qui est idyllique. Le personnel est charmant et disponible, le service est impeccable. Pts nég: Les murs sont craquelés dans les chambres, un gecko mort et en état de décomposition avancé se trouvait sur la terrasse de notre chambre (donc bcp de mouches autours et des vers). Les plats et les boissons sont chers (équivalent des prix pratiqués dans les grandes villes comme Bordeaux ou Paris en France), plus de la moitié de la carte des plats n’est pas disponible. Pour les desserts il n’y en avait qu’un seul sur 6 ou 7 affichés. Ils ont peu de références en vin, hors une seule est disponible et lorsque la bouteille est terminée, il n’en ont plus du tout, et les jours suivant non plus. Nous avions commandé 4 verres de vin à 6€ chacun, le serveur nous a compté la bouteille entière au moment de l’addition (35€), sans nous prévenir à l’avance, car il l’avait ouverte et terminée pour nous (je n’avais jamais vu ça, que l’on commande 4, 6 ou même 9 verres de vin, on paye au verre, bouteille terminée ou non). Le couscous se commande le matin pour le soir (alors que sur la carte il est écrit qu’il faut le commander 2h à l’avance). Dernière chose, nous sommes restés 5 jours et 4 nuits, personne n’est jamais passé faire nos lits ni nettoyer notre chambre, ni changer nos serviettes pour les mains. Mais tout cela est vite oublié grâce au cadre paradisiaque et au personnel serviable.
• sabrina (10/5): - Toujours bien accueillis Ismaël le manager est très arrangeant Petit le cuisinier au top ainsi que l’équipe du restaurant et du bar(Hamza Samir Younes et icham)ne changez rien restez comme vous êtes 👏👏
• Jovanka (6/5): - The property is beautiful so is the staff. However it needs to be cleaned better. There were roaches and moths in the room. The toilet was dirty.
• Sonia (8/5): Logement agreable - cuisine pas recommandée - Bon sejour ! En revanche, je ne recommande pas la cuisine .... notamment le diner - tres peux de choix. Etant donne que le logement se situe loin de Marrakech nous avons décidé de manger a l hotel = grosse déception/ erreur !!!! Frite (pas maison pourtant sur la carte c'est ecrit maison) et pas cuite + burger froid ... Nous l avons signalé a la récréation a plusieurs reprises et ils n ont rien fait du tout durant le repas + lors de notre depart .... donc ne pas manger sur place
• Rana (6/5): - Limited menu, inly 1 bottle of water provided on arrjval and 1 at breakfast. Limited breakfast options and punch/dinner. No places nearby as alternatives.
• Ivan (10/5): Esperienza TOP - Bellissima esperienza , cura dei dettagli e pulizia , camera in stile marocchino e area piscina splendida. Personale molto disponibile e professionale. Serve l’automobile per raggiungerlo
• Javier (4/5): not 5* - this is not a 5* hotel. no food after 11pm. no minibar, no elevator.
• Jean Marc (6/5): - Très bon Petit déjeuner , une carte très limitée au niveau du restaurant de l’hôtel , très bel établissement dans son ensemble malgré quelques soucis d’odeur dans les salles de bains ( plomberie ) . Géographiquement , trop loin du centre ville , ce qui apporte un coût supplémentaire au budget vacances pour payer les taxis ( 40 euros l’aller retour du centre ville 50 euros aéroport A/R ) . Dans son ensemble , cela reste quand même un très bel endroit mais trop isolé car il n’y a rien autour .
• Priyajit (10/5): - Great place to relax away form the hustle and bustle of busy Marrakesh which has its own charm as well....
• Ronald (6/5): Ok - Not so good.Limited menu, barking dog on property, dated, clean rooms, comfortable beds and pillows, load load music at pool, food items not available, good breakfast
• Loubna Eva (10/5): - Excellent hébergement très calme et tranquille, parfait pour se retrouver. Personnel très accueillant et à l’écoute de vos besoins, petit déjeuner à la carte excellent 😍😍😍 Restaurant excellent également, de l’entrée au dessert un 10/10. Ce fut une très belle expérience chez vous. PS : Prévoyez une voiture si vous souhaitez sortir car il est compliqué de se déplacer sans celle-ci, elle a été indispensable pour nous.
• Charly (8/5): - Le jacuzzi ne fonctionner pas
• STEPHANE (8/5): Havre de paix - Très bon accueil, nous ne sommes restés qu’une journée et une nuit, c est calme , reposant, un vrai havre de paix Je recommande cet établissement
• Cecilia (6/5): Sadly not good enough to come back - Good relaxing cheap hotel away from the city. Breakfast so yummy and staff really helpful. Feels old and in need of work everywhere. Kept running out of food. They don't respect any of the vip extras so don't expect any upgrade or bar credit or anything!!! Everything went worse when we asked for their 200dhm (20€) airport transfer and when the van came and was out of reach of hotel the driver upped the price to 30€!!!!! Knowing we were stuck with him. Expected that from taxis that's why we trusted the hotel and ended up worse!!! Tried calling the hotel but they "didn't understand me" and hung up.. made it a really bitter experience
• Lori (10/5): Perfect Stay - Hamsa was extremely helpful providing guidance on day trips and places to see. Staff was always available to provide service and advice. Room and bathroom were expansive. Beautiful outside pool and bar with lots of seating.
• Verified traveler (8/5): Au calme - Nous avons vraiment apprécié le lieu calme et une équipe attentionnée sauf Ismaël qui n’a pas voulu nous donner box breakfast à 5 heure du matin ( ramadan ) tous les hôtels le font. Et en plus le lendemain il a refusé de répondre à mon bonjour. Petit déjeuner payé pourtant. Mis a part le comportement odieux d’ismael le reste de l’équipe était top gentille accueillante et professionnelle.
• Lamya (8/5): Super voyage - Super suite tres propre, quelque travaux a realiser ( lavabo en fuite, jacuzzi qui se chaufe pas ) si non tout le reste est excellent rapport qualité prix irréprochable. Lequipe sont excellent, professionnel et a l'écoute , cadre tress joli et calme . A seulement 25 min de marrakech centre .
• Narin (10/5): We loved it! - The hotel is absolutely beautiful! The garden is gorgeous! The pool is warmer than all other hotels we visited. This is a perfect place if you just want to lay by the pool and read a book. We loved the hotel, we stayed for two nights. They didn’t have everything on the menu. Probably because its low-season. But the food they did have was very good. It would be good if they fixed more hooks for the towels in the bathroom, but most of the hotels in Morocco lacked that. The rooms are cold in the winter because they are cool during the summer, so bring some slippers to wear inside. The location is a bit off so it’s recommended to have a rental car if you want to be able to leave when ever you want. But if you don’t have the possibility to get a rental car you can always book a transfer from the hotel to central Marrakesh or where ever you want. You can also book excursions to different places via the hotel with shuttle bus. You pay the tourist tax at the hotel, just like you do almost everywhere in the world. So they are not trying to trick you.
• Olaide (8/5): - The food was great and it was serene.
• Verified traveler (2/5): Une catastrophe - Catastrophique
• Nabil (10/5): - Super séjour au calme,on entend les oiseaux aux petits et le personnel est très reactif.Un grand merci à Ismail pour son professionnalisme et Hamza qui a toujours le sourire.Sans oublier Assia à la réception qui est toujours disponible. Ce n’est pas la première fois qu’on choisit The Bird,on s’y sent comme à la maison. À très bientôt la Team👍👍👍
• Sophien (10/5): - Personnel et accueil au top
• mohammed (8/5): - Nice one
• Cyrille (10/5): - Super
• Christopher (8/5): Our stay at The Bird - This is a very beautiful hotel in a peaceful area east of Marrakech. The room was very comfortable and overlooked the large garden and pool. The staff are very kind and do their best to look after you. The owner appeared one night and offered me a glass of bourbon on the house. My only reservation is that there is no breakfast buffet and this could be due to there being only eight guest rooms. Also what is on offer is mostly bread and eggs. I found this selection, plus having to wait a while for it to appear a bit limiting. Otherwise it was a very pleasant stay.
• Kennia Lorraine (10/5): - Absolutely loved this property and the staff were amazing!! Beautiful property and a perfect stay to unwind and relax. The food was also very delicious and we loved the Morrocan tea and breakfast. Highly recommend!! 10/10
• carlos (10/5): Excelente lugar y mejor atencion - Excelente lugar
• Olugbemiga (10/5): - Excellent staff and service. I had a very pleasant stay.
• Massinissa Sofiane (10/5): Au top, je recommande - Magnifique endroit au calme pour se reposer. Trés propre et nous avions eu une suite trés spacieuse avec une grande terrasse. Personnel aux petits soins et trés sympathique. À 15min en voiture de la place jama al afna. Je recommande sans hésitation
• Samia (10/5): - Super endroit hyper agréable cadre reposant, personnel au petit soin Je recommande vivement pour couple ou en famille
• Sebastien (8/5): - Personnel très gentil , à l’écoute et serviable à tout moment . Manque de choix sur la carte et pour le peu qu’il y a dessus la plupart n’étais pas disponible autrement nous y avons passer 4 jours et tout c’est très bien passer .
• Chanvanny (10/5): Propre et calm super service souris - Merci pour votre hospitalité nous sommes tous content et heureux de pouvoir partager cette expérience avec vous à bientôt
• Karima (10/5): - Pour la 3 eme fois que je m’y rend un havre de paix séjour agréable seul bémol pas de jus d’orange frais piscine pas chauffée en période hivernale
• Gabriel (10/5): - Beautiful place. The staff was always available and the food was awesome.
• Adam (10/5): - Great 1 night stay. Friendly staff, nice food, lovely pool area. Nice room. Would definately return for a longer stay of 2-3 nights
• kelly (8/5): - The property was beautiful, there wasn’t a lot of amenities, but was good for the price. It was quiet which we enjoyed.
• Marcelle (10/5): UPS and downs - Our room was nice but there was a smell coming from the toilet area that was unpleasant like a blocked trap. The room was cold. I think it should have heating during the winter months. All else was fantastic
• Craig (10/5): - Small property about 20 mins from the centre of Marrakesh. It feels very exclusive because there are so few rooms yet its nice and spacious. The staff are great, nothing is a problem. The food was nice, breakfast was included but we also had dinner a couple of times. Thectaginecwas gorgeous. Rooms are huge.
• Jean Luc (10/5): Génial - Très sympa, gentil, riad excellent Tout bien, photos et descriptif identiques à notre séjour. Je recommande
• David (6/5): - Being located away from the centre of town was not so bad. But no working tv. No attempt to fix or change for alternative was massively disappointing. Meant that there was nothing to other than to sleep early in the evenings.
• Christopher (10/5): The Bird Marrakesh - Morroco - AMAZING HONEYMOON - WOW! Absolutely beautiful! We booked this for our honeymoon based on a hotels.com search, as well as near perfect reviews! In fact its overall score was 8.9 out of 10! I have to be honest, I would give it a 9.5! Everything was near perfect, breakfast was delicious as was the food offered, although the menu could be extended - but this is a personal preference. There isn’t currently a spa on site, although they partner with a spa in Marrakesh, however, the owner advised they are looking at an in-house spa facility in the future. The room was immaculate, very big and opulently decorated, as per pictures, the decor around the hotel, gardens and ambiance were perfect for a serene getaway or honeymoon. Although it is located on the outskirts of Marrakesh, don’t let this put you off, as transport is easy, and all the day trips/outings we booked were able to include pickup within the cost.
• Amine (10/5): - Everything was awesome the only think that i dont like is the food is pricy
• KHADIDJA (4/5): - Problème rencontré lors de l'attribution de la chambre qui ne correspondait pas à celle réservé sur le site. personnels très chaleureux, les repas sont super bon le seul inconvénient est le temps du service qui est super lent. les odeurs désagréables dans la salle de bain.
• Verified traveler (10/5): - Very clean and calm peaceful place to stay and the staff are amazing im very happy the service they provided me
• Abdessadek (6/5): Mon retour d’expérience - Le personnel dans l’établissement était magnifique. notre chambre « la française » était pas bien entretenue, le climatiseur fait un bruit insupportable ! La paroi de la douche n’a plus de poignée pour la tirer. Les chiots sont noirs dans la profondeur (). Si non , j’ai apprécié le coté piscine et jardin.
• Dinesh (10/5): - I loved this place. If you are looking for an experience, this is the place to come to. The dining experience was so great, we ended up staying at the hotel to see what we could order next. It is all the little touches that they have for dining that I loved. Limited menus, but when they do it, they cook incredibly. The rooms were huge. I didn't speak French much, but they made an effort to understand my Grade 10 (B ) French but ended up speaking English. The pool is next level fantastic. Plenty of towels and space. The grounds are well kept. The only downside is getting to the main town - it is $20E both ways, and you must get to the square to shop. All in all, I will be returning and hoping they change the menu so I can experience even more.
• Lotfi (10/5): Superbe hôtel - Séjour court mais au top nous étions en famille tout s’est bien passé. L’hôte est très accueillant ainsi que le personnel. La chambre indienne était juste magnifique
• Aurelie (10/5): Parfait pour se détendre - Très agréable Riad avec un espace vert permettant de profiter d’un extérieur. Personnel très attentionné. Je recommande, un véritable havre de paix en banlieue de Marrakech
• Aurelie (10/5): Parfait pour se détendre - Très agréable Riad avec un espace vert permettant de profiter d’un extérieur h24 Personnel très attentionné Je recommande, un véritable havre de paix en banlieue de Marrakech
• Lili (10/5): - L’équipe était adorable! Hamza, Saad et tout le personnel ont été très serviable et gentil
• ISAAC (10/5): - Personnels très gentil et disponible établissement très propre . On y reviendra
• sabrina Annick (10/5): - Tout était au top accueil service propreté et restauration. Je recommande les yeux et hâte de revenir en juin 2025. Petit clin d'œil à l'équipe de restauration Hamza😉Samir... Et Ismail le manager très attentif. Encore merci nous avons passé une agréable semaine grâce à vous
• Dominique (2/5): - Établissement à fuir si vous recherchez le calme. Séjour qui a du être écourté à la suite de nuisances sonores de clients festoyant au bar pendant toute une nuit! Pas de responsable joignable avant 10h le lendemain matin! Et pas de compassion de sa part suite à notre réclamation.
• Eloïse (6/5): - Hôtel très sympa au calme et très propre, personnel super gentil. Sauf point négatif prévoir un bon budget pour la nourriture si vous rester plus d’une semaine car mis à part le p’tit dej offert le repas du midi et du soir est entre 10€ et 20€ le plat uniquement.
• Karima (10/5): - L’accueil très sympathique nous avons eu notre chambre rapidement le cadre es magnifique au calme
• Verified traveler (10/5): - Everything was amazing
• Mustapha (8/5): - Séjour très bref mais agréable.
• Massimo (8/5): Un piccolo gioiello fuori dal caos di Marrakech - Struttura esclusiva, molto curata ed elegante ubicata in un "paradiso verde" non molto distante dal centro di Marrakech (10 minuti in auto). Regnano silenzio e relax e, per chi fosse interessato, il bar serve alcolici. I prezzi sono ampiamente sopra la media ma la struttura merita.
• Saoudatou (8/5): - Nous avons passé un superbe séjour avec mes amies, le personnel est toujours à disposition, les chambres sont grandes et propres. Par contre vous serez un peu loin du centre donc prévoir taxi ou voiture.
• Sabrina (10/5): - J’ai passé un super séjour. Cet hôtel est un hôtel à petit comité, il y a six chambres en tout donc si vous voulez de la tranquillité c’est là-bas qu’il faut aller comme il y a peu de monde. Le service est toujours présent quand il faut. Et si vous voulez de la tranquillité le matin, l’après-midi à la piscine, vous serez servi.
• Stephanie (8/5): - Endroit très agréable Personnel très gentil Je recommande cet hébergement
• Laurent (10/5): Superbe adresse - Un superbe endroit. Le personnel est très à l’écoute et rapide pour résoudre les problèmes éventuels. Le jardin est magnifique et reposant. Mention spéciale pour le petit déjeuner entièrement maison, il est incroyablement copieux et de qualité. Le restaurant est un peu en dessous selon moi, tarif élevé, plats simples. Je recommande cette adresse.
• Ashish (10/5): Amazing …. - They looked after really welll and the food was amazing . Also I must mention the poolside sheesha is was amazing .
• Hanaa (10/5): Excellent 5* hotel - Excellent hotel! The location is brilliant if you want a calm area to sleep in. It is right at the end of a row of luxurious villas. The pool is open all night which meant we could have a late night swim. Felt like we rented out the whole villa to ourselves as it is that exclusive. Our suite had a patio that went right out to the pool giving us an amazing view. The staff were excellent at every stage of our stay. There is free private parking too and not far from the city centre at all. Definitely would recommend and from now on when I go back to Marrakech this is the only hotel I will be using!
• Grace (2/5): - The property was on no where, poor internet signal. The air condition was off since the property didn't have customers.
• Ratib (10/5): - Un cadre, un service, une propreté exceptionnelle ! tout est réuni pour passer un séjour reposant ! Un grand merci à Mohcine qui fait tout pour que votre séjour soit le plus agréable possible. Nous reviendrons très certainement !!!
• YOHAN (2/5): A ÉVITER !!!!! - A éviter !!!!!! Nos maillots de bains sont devenus VERT car trop de chlore dans la piscine dixit le personnel et après avoir attendu 3 jrs une réponse (maillot a 90€ chacun) on nous l hôtel ne fera rien. Si nous ne faisons pas attention on nous facture 2 fois les taxes de séjour et qd on leurs fait remarquer on nous dit finalement si vous souhaitez rester 2h à la piscine le temps de partir pour l aéroport ça sera 30€ par personne, le matin avant tout cela c’était gratuit. L’explication du « responsable » a cela « c est normal !!!! » a éviter !!!! Sauf si vous souhaitez vous faire prendre pour des idiots. Le pseudo responsable ne se déplace qu’après 4 demandes de notre part. Sans compter sur les bêtes mortes restées 4 jrs dans la chambre super le ménage !!!!
• Christian (8/5): - Die unterkunft ansich fand ich ganz gut. Allerdings ist teilweise die Einrichtung in die Jahre gekommen und defekt. Personal sehr freundlich und hilfsbereit. Das Essen an der Poolbar war lecker.
• ADEPEJU SENAME (10/5): - It was peasant and beautiful. I live the environment and the people there were friendly and supportive.
• Linda (10/5): - I thoroughly enjoyed my stay here. Ishmael and the staff were extremely attentive and patient when attending to my family’s need. The villa is just outside the Marrakesh but is still accessible to the city. It’s really secure and the rooms are airy, spacious and cleaned daily.
• Aderonke (8/5): Quiet and private location for holiday relaxation - Everything about The Bird was fantastic for us - private, clean, friendly staff, etc. We visited Marrakech in a party of 50+ with some of us staying at The Bird. More than 10 others said they would have loved to stay at The Bird. The only downside for us were the pets. Without the pets, everything would have been 100% and we would have planned to stay at The Bird again. We loved Marrakech and would visit again.
• Ameni (10/5): - Nous avons passé un seper séjour, le personnel est très a l’écoute c’est un endroit calme est apaisant
• Delphine (10/5): - Nous avons passé quelques jours avec une amie La villa est tres belle nous avons eu une chambre a l'étage en face de la piscine Le petit déjeuner est correct et bon il y a aussi un service de restaurant aui est egalement tres bien Le seul bémol c'est que nous sommes a entre 15 et 20 minutes de la place jama Mais pas de panique il y a un service de taxi qui est irréprochable faut compter 20 euros aller retour Je recommande 🙌
• Nosair (2/5): - No merece el precio que page , es un riad Normal , el desayuno es penoso se desayuna lo mismo todos los días . NO ES UN BUFETE como el resto de hoteles
• Madjouline (10/5): Superbe séjours - J'ai trouvé le personnel très agréable accueillant disponible un grand merci à tous le cadre est super pour passer du calme et enlever le stress de Paris faut aller là-bas
• REBECA (6/5): - El personal es muy agradable y servicial. Pero el segundo dia les comunicamos que las lamparas colindantes a la cama no funcionaban y la taza del baño estaba suelta y no hicieron nada para remediarlo en 7 dias.
• Karim (6/5): - Väldigt bra personal, men tyvärr var det mycket annat som var dåligt. Det finns begränsat frukost, vill man ha mer ska man betala extra. Vår rum låg utanför själva hotellbyggnaden, vid poolen, och var väldigt kallt. Det fanns små hål i dörren och därför svårt att hålla rummen varm. Det finns begränsat varm vatten i rummet, när detta tar slut måste man vänta minst en timme innan det kommer mer varm vatten, vilket var ett problem när man skulle duscha. Väldigt dålig belysning i rummet. Hotellet ligger långt ifrån centrum och många taxichaufför känner ej till adressen och vet ej var hotellet ligger.
• Sarah (10/5): Sejour février - Super sejour loin de l'agitation de la ville, dans un cadre magnifique authentique et au calme. Tout est fait pour passer un agréable séjour : personnel aux petits soins, très bonne cuisine, propreté et confort. The Bird se situant un peu plus loin du centre pensez à prevoir un voiture de location ou vous pouvez toujours faire appel à un taxi ou le transporteur de l'hôtel. Cette maison d'hôte 5 étoiles propose tout le confort d'un hôtel 5 étoiles tout en étant dans une d'atmosphère chaleureuse et surtout intimiste. Nous reviendrons c'est certains.
• Gianluca (10/5): - Perfetto per una vacanza di relax e comfort. L’hotel è di piccole dimensioni per cui si viene accolti in un’atmosfera molto riservata e tranquilla. L’unica pecca è che dista circa 20km dal centro, ma per noi non è stato un problema.
• Mohammed Akbar (10/5): - Friendly and helpful staff.
• Fatima (2/5): - The staff were excellent and the property was clean. However the only reason I booked this place was bc of the title having the word “spa” in it. No spa was working which is false advertising! i requested a refund but got nothing! This is not a reflection on staff but dishonest owners who are profiting from false advertising!
• jasim (8/5): Marrakesh - very nice place for some one wants quiet and spacious place. 2-3 men working in frontline are very friendly and polite. the swimming pool very nice and clean, breakfast can be better, not much on menu. the room and bath are very very nice and clean, no fridge and no tea/coffee provided!. the place is a bit far from center and difficult to find local taxies. WAZE navigation is good to find it, however there is no clear signpost. all in all is worth the money very well.
• Trinity (10/5): - The Bird is artistic, the landscaping is beautiful and has a cultural design. It's very elegant and stylish even the pool. The property and the city is amazing.
• SM (8/5): - The hotel dog Birdie was lovely and gentle, my favourite part of the stay. The spa/sauna has not been completed yet so not able to use. Order food 1 hour before as they are not fully stocked. Staff was very good and attentive. Works were going on, hotel has potential but not fully there yet. Maybe worth getting your own driver as hotel driver often took an hour to arrive. We used Aziz +212614412360 a licensed taxi driver. Talks little English but great guy and great rates.
• Sharaf (10/5): - Weather was good so everything seemed wonderful..:) It helps
• Verified traveler (8/5): - This is a good place to stay if you want some peace and quiet from Marrakech city. The grounds are well kept and the hotel has a nice design and layout. The rooms are large, the bed was comfortable and the air con worked well. There are good views from the balcony looking out towards the mountains. The staff were friendly and helpful, and are around to serve food and drinks at the pool, which was nice. The hotel is quite far out from the city, so you will need a driver from the hotel to transport you around. We had a great driver, and the price was 150 Dirhams each way to the city, so this needs to be factored in to the cost of staying. There are a few worn out things that need fixing at the hotel - the bean bag sun loungers were splitting (and also not enough for all guests!!), there were a few nails sticking out of boards around the pool boards, some wood work in the rooms was broken. The bird cage at the front also needed cleaning with fresh water for birds. The hotel dog also looked like he needed to see vet, as he had a sore on his skin. They do serve lunch and dinner here as well, but communication was a bit poor. There were many times when the food on the menu was not available, and this caused some issues at lunch and dinner. The food is good in general, but nothing amazing. There are better places to eat in the city. Overall it was a good stay, but with a few issues that should really be resolved.
• Verified traveler (6/5): - I thought the staff was very nice and helpful. I wouldn't say the hotel was 5 star more like 3 and a half star, example i went to Egypt 4 years before to a 4 star and i would say it was better than this 5 star. I had problems with the shower, it would either be scalding hot or freezing cold and kept fluctuating temperature. The drain for the shower was clogged so it would take long for the water to drain. I found holes in the walls, rust on alot of the bathroom fittings and also the stand for the umbrellas out in the garden. The garden furniture was dirty i had to put a towel over them to feel i wanted to sit on them so yh, after this rant i believe for the money it wasn't worth it but other than that the staff made me feel welcome and they was helpful if i needed help finding somewhere or wanting to learn a new word in Arabic, so a special thanks to Mounaim and ismail great guys!
• Verified traveler (10/5): - Great discrete location with a small number of guests! Beautiful large rooms, easily sleeping three guests! We were particularly lucky to have the hot tub room!! Staff were very kind and helpful!
• S (4/5): - The experience went from good to bad. Some of the staff was friendly except one of the man (bigger built one). The food we wanted from the kitchen was never in stock so we had to pay for food we didn’t like. If you was a pestiarian you didn’t have much food to choose for except tuna which also ran out of stock. This hotel is far from city so not much places you could go unless paying for taxi . The entertainment is rubbish as for the tv it never worked throughout our stay. I don’t think I would stay again as I never enjoyed the food or attitude of some staffs and no entertainment. Also couldn’t go in swimming pool as their hotel dog kept drinking out the water
• MUNIRA (10/5): - very far to city
• Zaki (8/5): - Writing on behalf of my wife: Our room was situation outside in the Garden next to the pool so the view was very good out of our garden door, the breakfast was nice, it is not buffet but it was plenty. There is only one person making the breakfast so people have to wait to be served in turns. the only criticism is the room temperature on the first night was very cold even though we set the heating to maximum. There was no carpet on the floor and the floor was extemely cold too. Our biggest struggle was the water temperature. You could never get it right as either it was freezing cold or boilig hot. You only get a soap which completely dries your skin out so make sure you bring all your shower gel, face wash etc. If you arrive late make sure you bring food as you will not be able to order dinner after 4pm A suggestion would be to have a shuttle bus from hotel to Madina as it can be far for those not driving on their own. The atmosphere was really relaxing and we did have good time and we probably will go back. My wife rates 8 out of 10 I rate 10 out of 10 with no complaints. May be water temperature a small issue for me
• Verified traveler (8/5): - This is a lovely family run hotel quite a distance outside Marrakech. Taxis cost around £15 each way from Marrakech so needs to be kept in mind. The hotel is located in a pleasant garden setting with outside pool - if the weather had been warmer we would have definitely had a swim. The name is perhaps a bit misleading from an English perception of the word 'spa' as there was a swimming pool but no hot-tub/ jacuzzi/steam room etc. Overnight temperatures are low at this time of year so it was a bit chilly but we got extra blankets which was good! Breakfast is traditional Morrocan which was lovely although they charge for additional tea/coffee which is on the bill at the end of the stay. There was no hotel sign for the Bird on the main road which confused and delayed taxi drivers and the SatNav is to a nearby (but incorrect) address so having the hotel phone number ritten down and ready to hand was vital! Saying all this we would return again to the Bird as it's a tranquil and charming place. Ishamel, one of the waiters, was particularly good and helpful with arranging taxi's etc which was much appreciated.
• Rakesh (10/5): - I’m not a frequent traveller so perhaps I view things differently when it comes to hotels but this place was sensational. A drop of tranquility amongst a sea of combustion. Marrakech is such a vibrant and busy city so it’s nice to be able to escape away from it all to find some peace. Here the rooms were clean and our own room was huge. The staff were all friendly considering English isn’t a well spoken language for them. The breakfasts were sizeable and nice. We ate at the restaurant one night and it was fantastic food too. All in all, I would highly recommend if you want to experience Marrakech but also have a break away from the hustle and bustle and just relax.
• Neil (2/5): 5 star does not just mean it should look good - We had come there to do some work and relax however we had some issues. Firstly, we could not work because the internet is extremely poor. It was in the middle of no where which would have been fine if there was food to eat. The restaurant serves once a day and you have to be there 4pm to place to your for the evening if you were to venture out. We had to leave because our room had a sewage smell that got worse after every flush. It seemed to emenate through the toilet, the skin and the bathtub. If you speak English good luck trying to communicate, they do speak a little English; however if you have issues or need something there is a chance they may not understand. We asked to leave after the first night and was promised w e would get our money back and then they did not honor their promise.
• youssef (10/5): Best place for relaxing - Very calm and private place if you looking for calm and relaxation, not far from the centre but a car is a must.
• Laura (10/5): - This hotel is an absolute gem. The grounds, rooms and food were amazing and the staff were the friendliest hotel staff we had ever met. We will definitely be going back here. Thank you for making our stay so amazing!
• K (8/5): Lovely stay in a quiet location. - We stayed for 4 nights at The Bird Exclusive and we are very happy we chose to stay away from the centre of Marrakech, The staff were very friendly, there was a clear language barrier but they tried hard. The chef was not in for the first 2 days and we were not told until it was too late to organise any food which was disappointing, The pool area is lovely and the hotel is clean and modern. We were there on our own for a few days which was nice but very quiet. We asked about the spa but this was obviously not something they were expecting as it was just being used as a storage area, no one around to make this a functioning spa and definitely no chance of a massage or treatment. The roof terrace was also closed all week. The wine was nice but they ran out after one bottle on 3 of the nights which was a bit annoying, when sharing this isn't much, There is no tea or coffee facilities in the room either which would have been nice in the morning, Breakfast was lovely out by the pool, a good selection and plenty of it. Overall, a pleasant stay in a very quiet guesthouse away from the hustle and bustle of a very busy city. Would definitely come back and would recommend for people who like a quieter space to relax.
• jan (8/5): Relaxing - We had a very relaxing stay, kind attentive staff.Nothing was too much trouble.It was clean well looked after and lovely gardens.A little far out from Marrakech itself, but taxis were no problem.Probably more a couples hotel but for anyone who wants to get away from the rat race this is a great place.The manager and staff were delightful and keen to please,

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