Home2 Suites by Hilton Louisville Downtown NuLu
Location: 240 South Hancock Street, Louisville, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Modern Amenities
Home2 Suites by Hilton Louisville Downtown NuLu offers air-conditioned rooms with free WiFi, flat-screen TVs, and kitchenettes. Guests can enjoy the convenience of a fridge in every unit.
Delicious Dining Options
Start your day with buffet or continental breakfast options at the hotel. For snacks and drinks throughout the day, vending machines are available on site.
Leisure and Business Facilities
Relax in the indoor pool or keep up with your workout routine in the fitness centre. Need to catch up on work? Utilize the business centre. The hotel's prime location near popular attractions makes it the perfect choice for your stay in Louisville.
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Pets allowed
- BBQ facilities
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Non-smoking throughout
- Wheelchair accessible
- Lower bathroom sink
- Salt-water pool
- Emergency cord in bathroom
- Outdoor furniture
- Visual aids: Braille
- Auditory guidance
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Physical distancing in dining areas
- Access to health care professionals
- Face masks for guests available
- Key card access
- ATM/banking
- Shopping on site
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Access to nearby indoor pool
- Self parking (surcharge)
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Reception hall
- Secured parking
- Swimming nearby
- Bulk dispenser for toiletries
Rooms Available
-
Studio, 1 Queen Bed, Accessible, Non Smoking
1 Queen Bed
450 sq feet
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and free weekday newspaper
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Sofa bed
- Daily housekeeping
- Free Local calls
- Bedsheets provided
- Closed captioned TV
- Lever door handles
-
Suite, 1 King Bed, Accessible, Non Smoking
1 King Bed
450 sq feet
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and free weekday newspaper
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Sofa bed
- Daily housekeeping
- Free Local calls
- Bedsheets provided
- Closed captioned TV
- Lever door handles
-
Studio, 2 Queen Beds, Accessible, Non Smoking
2 Queen Beds
450 sq feet
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and free weekday newspaper
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Sofa bed
- Daily housekeeping
- Free Local calls
- Bedsheets provided
- Closed captioned TV
- Lever door handles
-
Studio, 1 King Bed, Accessible, Non Smoking (Hearing)
1 King Bed
450 sq feet
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and free weekday newspaper
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Sofa bed
- Daily housekeeping
- Free Local calls
- Bedsheets provided
- Closed captioned TV
- Doorbell/telephone notification
- Lever door handles
-
Studio, 1 Queen Bed, Accessible, Non Smoking (Hearing)
1 Queen Bed
450 sq feet
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and free weekday newspaper
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Sofa bed
- Daily housekeeping
- Free Local calls
- Bedsheets provided
- Closed captioned TV
- Doorbell/telephone notification
- Lever door handles
-
Studio, 1 Queen Bed, Non Smoking
1 Queen Bed
450 sq feet
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and free weekday newspaper
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Sofa bed
- Daily housekeeping
- Free Local calls
- Bedsheets provided
- Closed captioned TV
- Lever door handles
-
Studio, 2 Queen Beds, Non Smoking
2 Queen Beds
450 sq feet
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and free weekday newspaper
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Sofa bed
- Daily housekeeping
- Free Local calls
- Bedsheets provided
- Closed captioned TV
- Lever door handles
-
Suite, 1 King Bed, Accessible, Non Smoking (Hearing)
1 King Bed
450 sq feet
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and free weekday newspaper
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Sofa bed
- Daily housekeeping
- Free Local calls
- Bedsheets provided
- Closed captioned TV
- Doorbell/telephone notification
- Lever door handles
-
Studio Suite, 1 King Bed, Non Smoking
1 King Bed
450 sq feet
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and free weekday newspaper
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Sofa bed
- Daily housekeeping
- Free Local calls
- Bedsheets provided
- Closed captioned TV
- Lever door handles
-
Studio, 1 King Bed, Accessible, Non Smoking
1 King Bed
450 sq feet
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and free weekday newspaper
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Sofa bed
- Daily housekeeping
- Free Local calls
- Bedsheets provided
- Closed captioned TV
- Lever door handles
-
Suite, 1 Bedroom, Non Smoking
1 King Bed
450 sq feet
Layout - Bedroom
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and free weekday newspaper
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Sofa bed
- Daily housekeeping
- Free Local calls
- Bedsheets provided
- Closed captioned TV
- Lever door handles
-
Studio Suite, 1 King Bed, Non Smoking
1 King Bed
450 sq feet
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and free weekday newspaper
Comfort - Air conditioning and daily housekeeping
Accessibility - Lever door handles
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Sofa bed
- Daily housekeeping
- Free Local calls
- Bedsheets provided
- Closed captioned TV
- Lever door handles
-
King Studio Suite - Non-Smoking
The studio's kitchen, which has a refrigerator and a microwave, is available for cooking and storing food. The studio features air conditioning, a tea and coffee maker, a seating area, heating, as well as a TV with cable channels. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Video
- Heating
- Kitchen
- Alarm clock
- Toaster
- Sofa bed
- Cots
- Smoke alarm
- Carbon monoxide detector
-
King Studio with Roll-In Shower - Disability Access/Non-Smoking
The studio's kitchen, which has a refrigerator and a microwave, is available for cooking and storing food. The studio offers air conditioning, a tea and coffee maker, a seating area, heating and a TV with cable channels. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Video
- Heating
- Kitchen
- Alarm clock
- Toaster
- Sofa bed
- Smoke alarm
- Carbon monoxide detector
-
One-Bedroom King Suite - Non-Smoking
The suite's kitchen, which features a refrigerator and a microwave, is available for cooking and storing food. The air-conditioned suite provides a TV with cable channels, a tea and coffee maker, a seating area and heating. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Video
- Heating
- Kitchen
- Alarm clock
- Toaster
- Sofa bed
- Smoke alarm
- Carbon monoxide detector
-
King Suite - Hearing Access/Non-Smoking
The suite's kitchen, which has a refrigerator and a microwave, is available for cooking and storing food. This suite is air-conditioned and features a TV with cable channels, a tea and coffee maker, a seating area and heating. The unit offers 1 bed.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Video
- Heating
- Kitchen
- Alarm clock
- Toaster
- Sofa bed
- Smoke alarm
- Carbon monoxide detector
-
Queen Studio with Two Queen Beds - Non-Smoking
The studio's kitchen, which has a refrigerator and a microwave, is available for cooking and storing food. The studio offers air conditioning, a tea and coffee maker, a seating area, heating and a TV with cable channels. The unit has 3 beds.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Video
- Heating
- Kitchen
- Alarm clock
- Toaster
- Sofa bed
- Smoke alarm
- Carbon monoxide detector
-
Queen Studio - Non-Smoking
The studio's kitchen, which has a refrigerator and a microwave, is available for cooking and storing food. The studio features air conditioning, a tea and coffee maker, a seating area, heating, as well as a TV with cable channels. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Video
- Heating
- Kitchen
- Alarm clock
- Toaster
- Sofa bed
- Cots
- Smoke alarm
- Carbon monoxide detector
-
Queen Studio Suite - Hearing Access/Non-Smoking
The studio's kitchen, which has a refrigerator and a microwave, is available for cooking and storing food. The air-conditioned studio offers a TV with cable channels, a tea and coffee maker, a seating area and heating. The unit has 1 bed.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Video
- Heating
- Kitchen
- Alarm clock
- Toaster
- Sofa bed
- Smoke alarm
- Carbon monoxide detector
Guest Reviews
- Michelle (10/5): - Very clean, easy to get around everything downtown. Prime location. Had to pay for parking but it was still only 20 dollars for overnight. So I can’t complain.
- Colton (9/5): -
- erlind (3/5): I would never stay there again - I like just the fact that the property was close to downtown The beds were uncomfortable. One of the bed frames was broken and sticking out. The breakfast was very poor
- Sarah (1/5): Shit hole. - The pictures sure don’t match the stay! It’s old. We didn’t even have a remote for our tv and the front desk gave us one with not even a back on it. Very cheap everything to pay over $300 a night!! Also suppose to get a double queen room and they gave us a room with a queen and a pull out bed and said that’s all they had! Won’t stay here ever again.
- Fernanda (9/5): Great option in downtown Louisville! - Very good hotel in a great location! The room was spacious, clean, and comfortable. Breakfast was good, and the staff was friendly. Overall, we had a nice stay and would consider staying here again in the future.
- Gérard (6/5): - Équipement des chambres Petit déjeuner catastrophique ! Pas de choix. Le lieu prévu pour le petit déjeuner ne correspond pas à la taille et/ou là fréquentation de l’hôtel. Il manque de la vaisselle, il manque des tables. Le personnel était dépassé.
- Gabrielle (9/5): - price and location paying for parking
- Jack (10/5): -
- Direnda (8/5): - The location was great. Don’t love the parking fee on top of the hotel price. None of the outlets in the room were working.
- Joseph (10/5): Great location. - Location. Proximity to pubs and restaurants. Paid to park
- Crystal (10/5): - Everything!
- rena (10/5): - Off the highway
- Eva (6/5): Ok - Parking en zwembad Airco in de kamer was luid We werden niet geinformeerd over de uren van het ontbijt, waardoor we te laat waren.
- Lance (8/5): -
- Beth (10/5): Had a great time inside the hotel - The space and General Manager Didn’t feel like a safe area
- Stacie (9/5): Great place - Nice, spacious room. Everything was great
- James (10/5): - Clean friendly staff free snacks always a plus Small television
- monica (10/5): We enjoyed our stay and hope to come back again - Close to everything Na
- Patricia (7/5): Not our best experience with this hotel. - Location was wonderful. A street festival added to the fun. Able to walk to food & beverage places. Sent an email about hotel requiring masks but it was not true. Had rest of my info correct so a bit disturbing. Room key door mechanism needed a new battery but it took 3 trips to the desk to fix. First gave new key, back to room, no fix so back down & a guy came up & got us in…but in am had same issue. An inconvenience but then 3 rd time quickly fixed issue. Today, in lobby by 9:30…very little left for breakfast & no coffee at all. Desk coverage was minimal & no one checking on meal area. Coffee finally out 1/2 after I got to lobby & finally found someone to ask.
- toytoy (10/5): -
- N1906CJjohnw (2/5): Bed Bugs - Avoid This Property! - Area is sketchy, parking is sketchy and woke up to some residents of the hotel in my room. Found 2 live and one dead bed bug in the room. Brought to the attention of from desk and emailed photos and videos. Their inspection found nothing. From chatting with front desk they are aware of the problem because the very room I stayed in (room 312) on 3/14/26 was apparently treated on 3/6/26 (hence the dead bed bug). Here is that conversation: “We had them come out and spray, but they said that they did not find anything. we also have a report from 3/6 stating there was no live activity. When they came out after you checked out, they said again that there was no live activity.” I’ve posted pictures of the activity I found in the room and of able would post the video of the bed bug walking over the Home2suites sticker on the nightstand. Obviously they don’t care enough to properly treat the property and I sent two unanswered emails and multiple chats that went unanswered. I threw out a carryon suitcase, a duffle bag, backpack and a pair of tennis shoes that had been in the room. This property never even offered to reimburse the rate for the night. Never again for me. Stay anywhere else!
- N3149DQwilliamm (6/5): Average. - Great location, clean rooms, shower needed maintenance, breakfast food cold, egg dish awful
- Marco (9/5): Comfortable place. - The kitchenette in the bedroom. Very tiny swimming pool and no hot tub.
- Tracey (10/5): Love this place good for children - Very roomy and comfortable Maybe being up on the highest floor with the children it’s not a good idea because we had a complaint that we were being too loud and we wasn’t that loud
- Kellen (4/5): -
- Henry (10/5): -
- Terry (8/5): Room was very comfortable and staff was very helpful and friendly - Breakfast bar was great staff was very helpful and friendly Parking you had to pay to park in hotel parking lot and the parking on street was a hit or miss to find a spot
- Chloe (8/5): -
- Pearl (9/5): A good place for relaxation - It's a copy place Na
- Annette (1/5): This was the worst hotel stay my family and I have ever experienced. - I am extremely disappointed in the experience my family and I had during our visit. Given the price of our reservation and the expectations set by your hotel’s listing and amenities, the reality of our stay was unacceptable on multiple levels. To begin with, the main reason we chose your hotel was for the pool, which we specifically selected so our children could enjoy it. Unfortunately, the pool was unusable due to feces being present for two days, preventing my children from swimming during our stay. This alone would have been enough to warrant concern. Additionally: Our room remained at an uncomfortably high temperature (77°F or more) throughout the stay, despite multiple calls to maintenance and attempts to adjust the thermostat. This made sleeping nearly impossible, especially with one adult in our family who suffers from hot flashes. On our final night, the front desk offered a room upgrade, however, my family was leaving for a wedding and it was already too late. When I went to the front desk at 5:00 AM on Friday to ask for milk for my daughter’s bottle, I was refused—even after offering to pay—because it was “not breakfast time.” This lack of basic accommodation for a small child was deeply disappointing. On Friday evening, I called to request replacement towels, as I was alone with a sleeping toddler and unable to leave the room. I was told no one could bring them. As a result, I was unable to shower. I had to call several times to have our garbage and recycling collected, which was only done on Saturday, leaving our room cluttered and unsanitary for the first two nights. The TV in our room was broken for two days, and only replaced on Saturday, further limiting any enjoyment for our children who were already upset about the unusable pool.
- Renata (9/5): Great close to everything - I liked how it was convinently located to all the bars restaurants etc ?
- Laurel (7/5): -
- Nick (6/5): Its fine for sleeping, not much else though. - It was clean, room was spacious and the location was nice. The staff were kind and pleasant when we checked in, and it is a nice hotel overall. Breakfast was kind of a disaster. The staff just sort of stood around the entire time we were there. Multiple people asked about bowls, plates, silverware, and were left waiting. We couldn't find silverware anywhere during breakfast, they were out of almost everything by 715 (breakfast opens at 7). The pool was too cold to use (we visited in Jan). Parking was a little expensive ($18) and it was just a little disjointed during our stay. Overall it felt like a lot of the amenities were only usable on paper.
- Misty (8/5): Breakfast - The staff made us feel very welcomed. Even went into the kitchen to get me something so I didn't have to wait til morning. Rooms were clean and smelled fresh. The room was a little small but nothing to stop us from staying again. Breakfast wasn't that good is my only complaint. Bacon crumbled in the utensil before even getting it out of the container, eggs were dry and tasteless. So we ate oatmeal and cereal.
- Louanna (9/5): -
- Kandi (9/5): -
- Crum (9/5): nice and relaxing. - The staff was friendly and the location is great. I didn't like it that I had to pay for parking. I feel that I paid enough to stay and it should be included in the room price.
- Gina (8/5): - Close to activities Cost is a little high
- Barry (7/5): - Parking was horrible plus we were charged to park That is ridiculous
- Nancy (3/5): See abov…would not stay again - Clean broken bolt off the door in our first room. TV was completely discovered. Heater would not go up to heat the room. They did move us, but it was like people were bowling up until the mid hours of the morning right above us did not feel like it was a safe area. Staff gentleman at the front desk was very unprofessional.
- Tamara Y. (10/5): LOVED IT! The kids really enjoyed the swimming pool and it was worth the breakfast not being great - Very convient and not far from our destination The breakfast wasn’t great, but I still ate. Some items wasn’t cooking the food all the way thru but other than that. It was ok(breakfast)
- Malone (10/5): So happily surprised with this trip!! - This stay was "exceptional" because I had no idea where we were going, or what to expect. (I just wanted to see Mac McAnally!) This place is a gem for many reasons: I love that they have actual silverware and dishes, not all disposable, like many. I enjoy my coffee from a real mug, and that was available when we walked in after a long drive. The location was outstanding, in my opinion, with the coolest places within walking distance, and a short Uber to the Louisville Palace. Our room was comfortable and cozy. The staff was very friendly and helpful also! Breakfast was great, but because I arrived on the late side of the breakfast hours, they were out of forks. No big deal! But maybe some extra utensils for the breakfast latecomers like me.
- David or Kelly (10/5): -
- Kathleen (10/5): -
- Trenton (7/5): - Great walking location to downtown activities. Great room and breakfast. Parking lot was pay for parking and very small. Free parking on the road, wasn’t bad. The bathroom was not the cleanest
- Stephanie (9/5): -
- Marilyn (10/5): -
- Frankie (10/5): - Close to bars restaurants, walkable
- Stephanie (8/5): -
- Sierra (10/5): -
- Lisbeth (6/5): - Zimmer nicht gemütlich
- Amirul (10/5): - Property is nice and clean.
- Mike (8/5): - Parking sux! Not guaranteed parking 2of 4 nights parked on the street.
- Joy (8/5): Weekend stay - The hotel was clean. The staff was friendly parking should be free because the parking lot is so tight.
- Vicky (6/5): - CLEAN ROOM. CHECKIN EMPLOYEE DIDNT SEEM LIKE A PEOPLE PERSON. NEVER EVEN CRACKED A SMILE AT CHECKIN OR CHECKOUT.
- David P (8/5): - Room was clean, area was decent not much around. Breakfast could be better but wasn't bad. Room cleaners were cool. Only real complaint, is that parking is rough. Its either paid parking or park on the street. Never paid to park at a hotel I paid to stay at before, I found that a bit ridiculous. Snack bar was a plus. Snickers and Butterfinger ice-cream bars are never a bad thing I enjoyed that a lot.
- Keith (8/5): - Hotel needs a little upkeep. Our drain for our tub was extremely slow, and some items could use some attention. The staff is the best; always polite and helpful.
- Billy (2/5): - No parking other than pay for it or park in street. The first night there my truck was broken into
- Christina (7/5): -
- Shawn (2/5): - My husband and I stayed here, through a third-party app. Although, the money was paid to Home 2 suites! When I was asked for information for any additional guest traveling with me, I filled out a form with my husband’s information. SomehowI accidentally booked the second room. The clerk brought this to my attention, and when I let him know, we did not need the room. He said he would take care of it. No worries. However, the next day I saw that I paid for two rooms for both nights. I called and brought this to the managers attention, and he asked me if I could prove the fact that my husband and I didn’t stay in separate rooms. He would refund it to me. I asked him did he not see it on the obvious cameras that were in the halls, or how thier computer didn’t give us two room keys, couldn’t he prove it to himself. I told him the name of the clerk that told me he would take care of it, and the manager told me that he only worked nights. Said clerk had a very uncommon name, and I knew his name, but the manager basically told me I was lying. He did not refund me not even for one night. Although it was booked through a third-party, the money was paid directly to Home two suites, Hilton would not take care of it and thereforeI was just robbed of $300! I wouldn’t stay here if I were you. Because they are thieves, and consider their customers to be liars!
- Anita (10/5): - This was our first time staying at Home2Suites and we were very impressed. We especially liked the cleanliness of the hotel in general and the room. The staff was very professional and answered all questions. We will definitely use this hotel again.
- Max and Barbara (8/5): - Parking was not easy or plentiful. Evening desk clerk was very helpful and friendly. Front of dishwasher was left spotty after cleaning with wet rag. Top of shower may not have EVER been wiped. Cleaning staff was not quiet. Fan ON option not available for HVAC to keep air circulating.
- darrick (10/5): - Great location and the price was reasonable. This is our 3rd time staying here. We actually prefer this over The Seel Bach. And that is a family tradition for over 20yrs.
- Devon (10/5): - The front-desk folks are incredibly helpful, caring, patient and have a great sense of humor! Big fan and 12/10 would recommend based on cost, cleanliness, amenities, and overall spaciousness of the rooms! Thank you to the whole staff!
- Baker (9/5): Very nice place. - The two gentlemen working at the front desk on Saturday 8/30 during then day and evening were very nice and a lot of fun. Parking was not the best, we parked on the street most of the time. Street was very noisy on Friday night 11:00 pm on. Sounded like vehicles or motorcycles were racing. Our room was on the street side.
- carole (8/5): - Friendly staff
- Verified traveler (8/5): Great but! - Great location and amenities, and friendly staff. Room supplies however weren't there (shampoo buttle was empty, so was the lotion's). Also the the ice bucket was dirty likely from previous use. Hopefully management can pay attention to this. again great location and staff.
- Jacob (10/5): -
- Edoardo (10/5): -
- Henry (10/5): - Great location! Spacious room, kitchen appliances and full set of dishes, utensils, and other accessories.
- Sandy (9/5): facility is nice and comfortable, we came in the see a Dr at the brown cancer , short walk to the office - clean, friendly staff parking
- CHRISTI (10/5): - Great place to stay when visiting Louisville!
- Glenda (10/5): - The breakfast was amazing
- Amirul (10/5): - convenient
- Erica (2/5): "Disgusting , Unsafe, 0 Accountability" - If I could give zero stars, trust me, I would. ...My stay at this hotel room 529 was the worst experience ever. ...The room was filthy and reeked of dog urine, with stains on the floors and chairs. ...There was food smeared on the windows and hair in the shower. ...I even woke up to a spider crawling on me, and there was a used tampon wrapper left in bathroom trash . ...The cost of parking was higher than what was originally told to us, and homeless people kept approaching us in the parking lot asking for money, making it feel very unsafe. ...The air conditioner was so loud it kept me up, and the pool was closed without warning. ...On top of everything, my daughter ended up with a severe eye infection, which I believe was caused by the unsanitary conditions. ...When I reported all of this to Hotels.com, they reached out to the hotel manager, but the manager never responded. ...Hotels.com refused to issue a refund, claiming they couldn’t help since it wasn’t a cancellation issue. ...Even after I provided photos as proof of the disgusting conditions, all they offered was a measly $10 credit. ...Both this hotel and Hotels.com showed zero care for their customers or the safety of their listings. ...Save yourself the trouble and book with a company that values its customers' experience and safety.
- Maria (8/5): -
- Melinda (10/5): Will stay here again. - Nice apartment type of room. Lots of storage !
- Mary (10/5): - Room size, cleanliness , close to tour booked, restaurant's close walking distance
- Cheryl (8/5): Birthday trip - This was a mother daughter trip. Walking in our room big and clean. The beds are springy the couch is also springy. The door squeaks horribly and the tub takes forever to drain. Otherwise the grounds are nice. You have to use your phone to pay to park. The overall feel to the hotel is welcoming, the staff the one that I've encountered was very pleasant.
- John (8/5): -
- nunyab477 (2/5): It was terrible!!! - Avoid this property like the plague. Your vehicle will not be safe if you book your stay at this property. Someone broke into several vehicles including mine. Book at your own peril because this property is located in a sketchy part of Louisville that is, apparently, known for frequency of car break-ins. I wish I’d known that before I stayed there. Plus, the parking is $18 per day, so that’s an added bonus!
- Monica (10/5): - Convenient to UL hospital. Excellent price.
- Tasha (10/5): - I like How the rooms are little studio apartments would be nice if it had like a little electric stove but I understand the liabilities that come with that. Maybe vending machine by the ice machines And little better sectional for breakfast But over all The staff at the nu lu location was awesome.
- Melissa (6/5): - The room was a little run down
- Angelina (10/5): - Very friendly stuff, clean room and conformable bed. Fresh coffee all day.
- Mark (8/5): - The breakfast was extremely disappointing - no plates, etc. … poor or lacking supposed food offerings … no staff replenishing. Everything else was very good.
- RENEE (10/5): First time in Kentucky - Front desk person was friendly and welcoming. He even told us where to park. We had an oversized vehicle. Rooms were clean and spacious. Continental breakfast was perfect. Great place to stay.
- Jonathan (2/5): - This property overbooked and did not give me a room because they said none were available. I couldn’t even get a refund because they wouldn’t answer the phone so Expedia could confirm they didn’t give me a room. Something extremely shady is going on here.
- Edward (10/5): - I liked the location. If it was a little cooler I could of walked more of the city. Beds were very comfy. Rather quiet for the area.
- Colleen (8/5): Decent stay - The first night I discovered there was a leak with the handle of the kitchen sink and we went to use a spoon and there were absolutely no spoons and only 3 forks. Call down to the front desk whoever I talk to said that they would get it taken care of the next day which I was completely fine with as it was about 9:30 at night. Was gone all day Friday till about dinner time come back to the hotel ready to eat dinner and nothing had been fixed. Had my partner call down to the front desk and someone shortly after came knocking on the door came to fix the handle for the kitchen sink which I had to exactly show him where it was leaking and he had me confirm that it was not leaking anymore. I still had not received silverware which was the whole purpose of staying here was because I knew that there would be kitchen items supplied. Finally ran down to the front desk myself and ask the person behind the desk who went over to the buffet area for breakfast and asked me how many hours I would like to take and inform me that they don't supply that many in the room but I had six guess staying in the room we should have had enough silverwear for everybody. When it came to housekeeping she was fantastic. But again I don't know if it was out of habit or she just didn't know who was all in the room I had to ask for extra stuff which she gave without an issue.
- Cybil (8/5): - This hotel location is near a lot of attractions. Clean and nice staff . You will have to pay for parking separately. It also felt like a safe place to stay and they had all the accommodations you would need.
- JONG HYUK (8/5): - Everything was great, but the surrounding area didn’t feel safe, and the parking was across the street, which was inconvenient.
- Joel (10/5): - Great location, quiet, easy walking distance to the baseball stadium and distilleries
- Sara (6/5): - Convenient to things to do
- Ashlee (10/5): -
- Verified traveler (6/5): Pass On Hotel - Had to pay for parking which is not something that anyone should expect to pay. The bathroom sink would not flow good as the stopper was stuck closed and the sink was very filthy. The hotel had many things broken which made it seem like Hilton doesn’t care. For breakfast we had no spoons to eat it with. I would not recommend anyone to stay here.
- Rebecca K (10/5): - Reasonable price. Nice rooms
- Stefan (10/5): - Great property and location.
- Nicole (8/5): - Didn’t like paying for parking
- Kathryn (8/5): - Friendly staff, we enjoyed having a kitchen. The room was very clean and cheerful.The area is up and coming with great restaurants. The infrastructure needs to catch up.
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