Hampton Inn by Hilton Tijuana
Location: Av. Universidad 1951-133, Col. Otay, Tijuana, BC, 22427, Tijuana, MX
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Recreational Amenities for Relaxation
Indulge in the indoor pool and fitness center for a rejuvenating experience. Enjoy the banquet hall and concierge services for added convenience.
Delightful Dining and Entertainment Options
Savor a delicious meal at the on-site restaurant or opt for room service during specific hours. Unwind at the bar/lounge with a refreshing drink.
Comfortable Accommodations and Convenient Services
Relax in one of the 132 rooms with cozy fireplaces and LCD TVs. Stay connected with complimentary Wi-Fi and wired internet. Experience exceptional service with features like express check-in and a 24-hour business center.
Book your stay at Hampton Inn by Hilton Tijuana in a prime location, just minutes away from popular attractions and airports.
Important Information
- Pool access available from 10:00 AM to 9:00 PM.
- A car is not required for transportation to and from this property.
- Parking height restrictions apply.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free breakfast
- Meeting rooms
- Fitness facilities
- Express check-out
- Free WiFi
- 24-hour front desk
- Luggage storage
- Express check-in/check-out
- Designated smoking area
- Concierge service
- Elevator
- Fitness facilities
- Library
- Free breakfast
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Express check-out
- Internet access in public areas - high speed
- Meeting rooms
- Express check-in
- Tours/ticket assistance
- Wheelchair accessible parking
- Assistive listening devices available
- Free area shuttle
- 24-hour business center
- Snack bar/deli
- Golfing on site
- Free self parking
- Free airport transportation - drop-off
- Free grocery shopping service
- Free buffet breakfast
- Banquet hall
- Wheelchair-accessible van parking
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Well-lit path to entrance
- Stair-free path to entrance
- Accessible shuttle
- No accessible shuttle
- Accessible airport shuttle
- No accessible airport shuttle
Rooms Available
-
Room, 1 Queen Bed, Accessible
1 Queen Bed
269-sq-foot room with city views
Relax - Fireplace
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - LCD television with satellite channels
Food & Drink - Refrigerator, coffee/tea maker, room service (limited hours), and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Phone accessibility kit
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Heating
- Satellite channels
- Fireplace
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Premium bedding
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Bedsheets provided
- Closed captioned TV
-
Room, 1 Queen Bed with Sofa bed, Refrigerator
1 Queen Bed and 1 Double Sofa Bed
269-sq-foot room with city views
Relax - Fireplace
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - LCD television with satellite channels
Food & Drink - Refrigerator, coffee/tea maker, room service (limited hours), and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and safe
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Phone accessibility kit
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Heating
- Satellite channels
- Fireplace
- Sofa bed
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Premium bedding
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Bedsheets provided
- Closed captioned TV
-
Room, 1 King Bed, Non Smoking (Mini Fridge)
1 King Bed
269-sq-foot room with city views
Relax - Fireplace
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Refrigerator, coffee/tea maker, room service (limited hours), and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Phone accessibility kit
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Heating
- Satellite channels
- Fireplace
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Premium bedding
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Bedsheets provided
- Closed captioned TV
-
Room, 1 King Bed, Refrigerator
1 King Bed
269-sq-foot room with city views
Relax - Fireplace
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - LCD television with satellite channels
Food & Drink - Refrigerator, coffee/tea maker, room service (limited hours), and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Phone accessibility kit
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Heating
- Satellite channels
- Fireplace
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Premium bedding
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Bedsheets provided
- Closed captioned TV
-
Suite, 1 King Bed, Refrigerator
1 King Bed
323-sq-foot room with city views
Relax - Fireplace
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - LCD television with satellite channels
Food & Drink - Refrigerator, coffee/tea maker, room service (limited hours), and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and safe
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Phone accessibility kit
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Heating
- Satellite channels
- Fireplace
- Sofa bed
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Premium bedding
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Bedsheets provided
- Closed captioned TV
-
Premium King Room with Sofa Bed and Bath
1 King Bed and 1 Double Sofa Bed
269-sq-foot room with city views
Relax - Fireplace
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - LCD television with satellite channels
Food & Drink - Refrigerator, coffee/tea maker, room service (limited hours), and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and safe
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Phone accessibility kit
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Heating
- Satellite channels
- Fireplace
- Sofa bed
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Premium bedding
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Bedsheets provided
- Closed captioned TV
-
Room, 2 Double Beds, Non Smoking
2 Double Beds
269-sq-foot room with city views
Relax - Fireplace
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - LCD television with satellite channels
Food & Drink - Refrigerator, coffee/tea maker, room service (limited hours), and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Phone accessibility kit
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Heating
- Satellite channels
- Fireplace
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Premium bedding
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Bedsheets provided
- Closed captioned TV
Guest Reviews
- R5028LEmichaelm (10/5): Great Breakfast!! - Alvaro did an amazing job. Overall best service at any Hilton. The United States needs to take notes. The breakfast buffet was spectacular.
- josera2026 (10/5): By far, this location beats any other! - So, we were tired from flying back from Beijing and needed a room to stay and rest overnight, this place has such great personnel and it’s clean and courteous, their breakfast is above and beyond, I give them a solid five ⭐️⭐️⭐️⭐️⭐️!
- J9823QDjuancarlosc (10/5): Great service !! - Rooms were very nice and clean The service and the food were outstanding. The servers very attentive and courteous. Great job !
- sglore92 (10/5): Great stay! - We stayed for a week, the staff were so friendly and willing to help. Food was great, room was clean and view was beautiful! Patricio and Javier helped breakfast go smoothly and we're very kind.
- O9898UPangelr (10/5): Amazing service - Breakfast was delicious and service was fantastic from patricio & Javier on point with all are neededs. I'm sure I'll be back soon and will recommend to others
- rociooW6733GH (10/5): Breakfast - Breakfast was very good food they had a lot of options to pick from. They also brought food to our table. The service from Patcio & Javier was excellent. Would recommend to others.
- 689celener (10/5): 5 stars service - Service was great, in general all the personnel was awesome, friendly environment. Breakfast was great and the service from Patricio and Javier was 5 star service !
- edgarhB8307EI (10/5): Nice hotel to spend the vacation in - Rooms where clean and nice food was also very good the customer service was excellent as well. Very quiet rooms as well. The location was nice too not far from anything
- veronicapL1002DD (10/5): The people very helpful - The people is very nice and helpful, Patricio y Javier help a lot the food is very good different I love the Hampton in Tijuana
- brendabP613YW (10/5): Patricio the waiter - We need more Patricio’s in the hotel industry. He treated us with attention, kindness, and great conversation. Made our experience here great.
- F4708LRgabrielp (10/5): Excellent experience - Patricio, was extremely attentive to us. Cleaning, offering support with anything. Great person to have at the hotel.
- B7566DLjavieri (10/5): The best place to stay - Diego what a great hostess very informative and will be back again very good experience everyone one polite breakfast was good and if you don’t want to eat here there plenty of food walking distance
- Mobile664245 (10/5): Best Hampton Inn! - Diego was amazing!!! Every time we come to this hotel we have a wonderful experience!! The rooms are super clean, and we always get personalized treatment. Best Hampton Inn, we’ve been to!
- jjr844 (10/5): The best Hampton I've ever been to - A pleasant surprise with the excellent service from arrival, the cleanliness of the rooms, but the most delightful surprise was the breakfast—truly delicious and served by Javier and his team. I highly recommend it.
- H4501SOjoses (10/5): Excellent service - Excellent customer service, was at the bar for a few hours and they took care of us. Exceptional service, will definitely recommend this place.
- Y3722SFluisa (10/5): Great overnight trip! Would definitely stay again! - Great atmosphere and very service oriented. Everything is clean and all staff is helpful. Would definitely return if in the area
- U1146XWnataliem (10/5): Everyone was great very kind and extremely helpful especially Patricio - Patricio provided excellent customer service, very helpful. We enjoyed our time here. We will recommend this hotel to everyone.
- ashleyrT9421VH (10/5): I had an amazing stay - It is a really great place to stay the night. Alvaro was an amazing help he attended all of my needs and he is on top of everything
- erinl912 (10/5): Our annual Christmastime visit - We stay here every year! It is always a great visit, so clean, and the breakfast is excellent! We have never had a bad stay here.
- rubenbI4981SC (10/5): Excellent - Excellent service and very polite👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻
- T7340AQedgart (10/5): Always providing nothing less of what you would expect out of the Hilton Brand. - Breakfast help is 5 star. The best complimentary breakfast of any Hilton on both sides of the border. The cleaning ladies are trust worthy. For the price, you get safety, proximity to border, and access to different areas to the city. Those are just some of the reasons it's my top choice for hotel stays on budget.
- 831normae (10/5): Alvaro is great - Woke up to eat the complimentary breakfast and Alvaro was absolutely attentive at our every need. Great job on hiring him he is a great asset to the company. He did not skip a beat and made us feel very welcomed.
- G1835NSvalerier (8/5): Great hotel - Everything was god they take care of you and has a good breakfast. Me and my family had a great time at this hotel it’s very peaceful and quiet
- carmenzY6643QN (10/5): Excepcional Breakfast Service! - Great service during breakfast! Alvaro was incredibly attentive and made sure we had everything we needed. It was an amazing experience overall — the staff is truly top-notch.
- A5760BGinesr (10/5): Outstanding service. - Patricio always gives us an excellent service. He goes above and beyond to make sure that we are doing good and he’s always making sure that we’re not missing anything. We always look forward to coming back.
- davidcO7815WN (10/5): Patricio prioritizes professionalism. - We frequent this hotel. We’ve experienced the pleasure of being served by Patricio. He is pleasant and very attentive to our needs. You have a good asset in Patricio.
- M7140XEgilbertor (10/5): Food - have great service in general! good👍👍👍👍👍the food was delicious the people who work here fornthe food sre always checking on you making dure your satisfied with your visit!
- 75mariacristinaj (10/5): Amazing!! - We had a great experience! Breakfast was amazing and the staff was unbelievable! They really took care of us! Thank you again
- W3720JLdianag (10/5): Amazing stay - My stay here at the Hilton was amazing considering all the amenities. We used the gym and had a great breakfast. Patricio helped our experience! At breakfast he made sure we were all good by attending us and making sure we had everything. I would 100% recommend staying here.
- Iyan3918 (10/5): Stay at Hampton by Hilton - The breakfast service truly impressed me, thanks to Patricio's courteous and attentive manner, which made me feel welcomed. Our rooms were spotless, and when the fridge stopped working, it was replaced quickly, ensuring our comfort was never compromised.
- 260lissetec (10/5): Excellent - Patricio was great , he was very attentive and extremely respectful and great service. His positive energy lightened my day.
- 628shawng (2/5): Hotel over charges then lies about the over charge - Stay away! This hotel over charges then LIES to blame it on the exchange rate. The over charge is listed on the bill in pesos and has nothing to do with the exchange rate. International tourists stay away this hotel has been scamming guests for years with over charges. It is a disgrace to the Hilton brand. Check your bill you have been over charged you will need to contact Hilton to get a refund. Stay away!
- gusr760 (10/5): Excellent - Excellent service Patricio very pleasant and helpful the food is great Did not feel rushed to leave Front office Fernanda was very nice
- GeorginaN166 (10/5): Lovely experience - We had a great experience from checking to breakfast. Personnel at breakfast is very attentive & friendly. Alvaro & Patricio were our breakfast host, they were very nice & helpful with all our breakfast request.
- J9417PMrichardf (10/5): A great place to stay - I have stayed at this hotel numerous times with my university students. We always receive a warm welcome. The breakfast is amazing and those who work there are friendly and welcoming.
- X8943BUaliciac (10/5): Amazing staff - The trip was made even better by the amazing staff! Everyone was so kind and attentive, especially Patricio. He was welcoming from the beginning and made our stay amazing.
- janettec347 (10/5): Peaceful experience - I loved staying the night ! Everything felt so peaceful. Breakfast was bhbfsr the best both service and taste. Patrico and Javier both gave amazing service and made us feel very welcomed. They were so attentive and made sure we had a proper breakfast.
- fatimalisetteg (10/5): Great experiencie - Services and atmosphere in the hotel, great experience. The service provided by the staff was incredible, always attentive to guests. We look forward to returning to the hotel and booking again at the Hamtop Inn by Hilton in Tijuana.
- Gabriela (10/5): - Only stayed one night after landing in Tijuana to avoid driving back home so late. Very clean, parking was easy and convenient.
- Isabella (6/5): - Location was very convenient. We had an event at the university and luckily it was a staight drive over there. Breakfast was ok but the restaurant and the coffee shop right outside of the hotel were great. The hotel lunch/dinner was very bad and the service wasn't great either. I ordered a hamburger for my daughter who is a very picky eater, i specifically requested that it be a PLAIN burger many times I asked the gemtleman to please have it with only the meat and the bun no vegetables, no cheese and no dressing. He confirmed with me and brought it back with mayo, ham, bacon, and cheese. He said that he told the cook but she misunderstoon and only made it with no veggies but if I'd like I can just remove the extra meat. I opened the burger and let him know that it had cheese and Mayo and if we can please get the burger remade. he didn't seem too happy about it but said okay. I asked to please take the burger back and he did, he returned a couple of minutes later and said that the cook removed the ham for me. He asked if I still wanted it to be remade and I said yes, please because we just want meat and bread and handed it back. He asked if wanted to just keep that one as well because they were just going to toss it. My husband said okay. The burger did not taste good at all. In the bill they charged us for both burgers, when we asked why he said because we ordered two burgers and kept both. We said thats not what happened but okay, we didnt want to argue.
- Alejandro (10/5): - Patricio at continental was exceptional, very courteous. Fernanda and Omar at the reception, great customer service
- Jonathan (10/5): - Great
- Gonzalez (10/5): - Very safe and clean walking distance to restaurants n shopping.
- Maria Isabel (4/5): - Very disappointed 1. Lack of Air Conditioning: The entire property was without A/C during our stay, leaving both guests and staff uncomfortable in extreme heat. 2. Power Outage: There was a full power outage at the hotel, causing multiple inconveniences. 3. Elevator Malfunctions: Only one elevator was operational for two days, and on two separate occasions, I personally became stuck inside due to mechanical issues. 4. Accessibility Issues: Because of the outages and malfunctioning elevators, my family and I were repeatedly forced to use the stairs. This was extremely difficult and unsafe, especially while carrying a stroller and an infant.
- Jesus (8/5): - Breakfast was ok but can be better and a little too pricey for the type of hotel pool is small
- Megan (10/5): - Everything was wonderful, staff was very friendly and most were bilingual which was very helpful. The breakfast was served hot amd kept fresh. The rooms were clean, cozy and quite with wonderful views. Hotel is service pet friendly. I will be returning.
- Marco (8/5): - Safe and Quiet
- Heber (4/5): Ineptitud at best… ☹️ - They keep me waiting an hour to check in… supervisor name Sonia was very very inefficient… Great inaptitud… No courtesy, very rude, to log waiting to check in… 😡
- Angelica (4/5): - Power went off for more than 3 hours and we had to use the stairs from fourth floor to the lobby with my 81 years old mom. No reasoning was provided
- Juan (10/5): - We like everything, very clean and quiet definitely we’ll be back.
- Esmeralda (10/5): - He breakfast was amazing and the service as well.
- Carla (10/5): - Very convenient if you have an early flight to the airport
- Ubaldino (10/5): - Nice clean and very friendly staff safe
- Z736VTmarig (10/5): Definitely coming back - My family and I had a great weekend experience staying at the Hampton. The employees were very friendly and helpful especially Patricio during breakfast. We would definitely come back. Thank you !!
- Javier Mauricio (10/5): - Great Location
- angelinasB6806NQ (10/5): Amazing service. - Patricio was amazing! I appreciate his helpfulness and his attentiveness to us. I personally did not like the front staff for check in but he made the experience a good one.
- Michael (8/5): - We had issues with room 601 (HVAC not working) but they helped us immediately and moved us to a room on the 1st floor. When we asked for the sofabed linen they came quickly. Overall we were satisfied with our stay. Breakfast was good too.
- Elba (4/5): - The room os very outdated does not reflect the photos shown also the bed is very uncomfortable
- Cynthia (10/5): - Clean, quiet, kids friendly, excellent restaurant employees, very safe
- Emma (10/5): - The hotel is near the airport that is a plus, the rooms are clean the breakfast is good the service is GREAT! The only thing about the hotel, are the sofas, couches, chairs in the lobby These need to be replace they look heavely used
- J1612GPmariar (10/5): Friendly service to the order - Alvaro was very friendly, accommodating and provided excellent service in the dining room. Alvaro went up and over to assist me and my group of people. I would highly recommend him to to my friends and will look for him during my next stay.
- 113warrenl (10/5): Llegando por al noche a Hampton - Very nice and neat, staff friendly and efficient the organization coordination.good experience in general .we would be back . Alvaro in the eating area is working happy and his attitude is positive
- Road65490287753 (10/5): Great service! - The breakfast was great, the service was very good. Overall it was a pleasant experience and a satisfying breakfast! Again, great service!
- David (8/5): - The property is very good. But it's hard to navigate the city streets. There's a cellular dead zone around the property. Which made it virtually impossible to use our GPS. That's probably more of a city infrastructure issue than the hotel itself. However, there are hotels near downtown TJ that are more accessible for the same price. Overall the place was nice.
- voxphotography (10/5): Great place to be when visiting TJ - Fair price for the room, great customer service. Daniel at the front counter and Alvaro at the floor service excellent service friendly yet very professional
- Karla (10/5): - Pretty close to everything and the staff 5 stars
- Marco (4/5): - In the room, there were many things to repair. The bathroom doors and the carpet were dirty.
- Iracema (8/5): - Safe environment and close to the airport
- Roberto (10/5): - Shuttle to airport accommodated our needs and took us to the airport at 4:15am
- Nelson (10/5): - I
- Leslie (10/5): - I liked this hotel. The staff was very nice with us. The place looked clean and the rooms too. We didn’t know that the hotel offers service transportation to the airport and to the U.S consulate. This was excellent for us. They offered a buffet in the morning from 6:00 A.M to 10:00 A.M. It was good and the people who were attending it were very nice. The hotel has a pool inside and it was good for our kids. Definitely, I would book again in this hotel.
- Azucena Marie (8/5): - Close enough to TIJ with shuttle.
- Amelia (8/5): - Ok
- Azucena Marie (8/5): - Convenient
- Gustavo (10/5): - The staff where nice
- Lizia1314 (10/5): Amazing - Alvaro was very attentive and friendly. Excellent service. Food was good. Area was perfect. Their staff were nice. Good location. …………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….
- georgekD7110AR (10/5): Great experience - Awesome Breakfast! - The hotel was wonderful. We were in town for a dental procedure and stayed at Hampton Inn to relax after before making the commute back home. The staff was amazing. Morning breakfast was the best. Breakfast attendant Patricio and crew were happy to assists us with our breakfast needs. Best breakfast service ever. Thank you!
- KATHY (10/5): - Everyone was so accommodating, The manager was amazing with an issue I had with my credit card. My room was spotless and smelled amazing.
- Pedro Gabriel (4/5): - Everything was great until I checked out and asked for a fiscal invoice (for expense claiming). Neither Expedia or the hotel were willing to give one (sounds like tax evasion…) shame on you both
- N8897GAalexl (10/5): Professional Staff - Very nice Customer Service. Patricio was very friendly, attentive staff member. He brought us drinks and breakfast with a polite manner.
- CYNTHIA (4/5): - Check in/check out was smooth and staff was polite. Room looked clean, bright and felt welcoming. Breakfast: I arrived to bfast area 30mins before closing and food warmers had been turned off so food was cold. There are some male workers assisting guest with bfast. I dont see the need as it is buffet style. It is uncomfortable as you cant help but feel rushed. The second day I arrived earlier and food was warm yet still felt rushed. After bfast we accidentally went to wrong floor and my key opened an another room. We let the front desk know and she stated that the key was indeed assigned to my room( that wasn’t the concern) even though it opened a room assigned to someone else. Housekeeping was polite and did accommodate late clean up but left crumbs on desk and did not exchange used towels for cleans ones. Parking is underground, clean area but without security. Elevators available from parking. Added FYI When ordering from UberEats as the address shown leads driver a couple blocks down (you would have to go pick up or you wont receive foodand still be charged) you're better off using address of a business that shares above ground parking and select meeting place/pin point to be hotel entrance.
- R6582BDelizabethv (4/5): The hotel has potential, but there are definitely areas that need improvement. - My experience at the hotel was mixed. On the one hand, the air conditioning in the room didn’t work during my stay, which was quite uncomfortable, and the cleanliness of the shower area was poor. However, I really appreciated the service in the breakfast area — the staff was very friendly, attentive, and welcoming, which made each morning more pleasant.
- robertsI7934IS (10/5): Great service and great food - Alvaro, did an excellent job in serving, super thankful! He was very helpful and kept a smile! The food was made with great pride and everything tasted great!
- A6679AAlesleyr (8/5): Our family stay at the hotel - I love the breakfast that they serve and how clean the rooms and restrooms are. The only problem I had with the room was that the room was not cold enough.
- Verified traveler (6/5): - It was a great hotel however we had to reactive our key card for the hotel multiple times during our stay for the elevator. The elevator broke for about 24 hours and we had to carry our kids and stroller down and up a couple flight of stairs.
- Beatriz (10/5): - I really enjoyed my stay at Hampton Inn. the property was clean and the staff was very nice.
- Shivani (10/5): - English speaking staff, very helpful
- Priscilla (10/5): - Parking was convenient and rooms clean easy check-in in the same parking lot in the front entrance is a really delicious taco place would recommend very close to the airport
- 491iidat (10/5): Excellent job!! - I’ll go again, the waiter Alvaro was a really kind person, he was always doing an excellent job and I’ll just come here to let him attend me again…
- adamzN6976NP (10/5): Alvaro Rocks !!!! - Alvaro and his team were excellent servers. Very attentive and extremely professional. 5 stars plus for such a great experience for me any my family.
- Jeanny (10/5): - Hospitality is good and place is clean
- E9635AZsilviac (10/5): Great Costumer Service - Alvaro gave us an excellent service. All of the guys by the breakfast area were amazing. 10 out 10 with costumer service!
- alexsV6722VM (10/5): Breakfast (Alvaro) - Great customer service, Alvaro was very attentive at the breakfast area. Alvaro went above and beyond to keep us satisfied. I highly recommend this hotel
- phonep899 (10/5): Excellent service - Alvaro and Patricio are very attentive they run the breakfast area like a well oil machine they provided us with excellent service.
- wang (8/5): - The pillowcase has pilled.
- Jonathan (2/5): - I make reservation for double bed and when I arrive at hotel they mentioned they dont have double bed available
- Fernando (10/5): - The facility is outstanding. Breakfast is plenty. Transportation to Airport efficient and on time. Room sink is a bit small. Sink's mirror lights need service.
- Mario (10/5): - Very clean and nice area pool was so good and big nice location
- Maria (10/5): - Food is delicious Staff is friendly
- Brian (8/5): - Safe, clean and quiet. breakfast was good with some variety. not too far from Otay Mesa border crossing. ideal for business traveler
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