Hyatt Regency London Albert Embankment

Name: Hyatt Regency London Albert Embankment
Address: 10-11 Albert Embankment, London, gb

Location: 10-11 Albert Embankment, London, gb

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Luxurious Accommodation near Iconic Landmarks
Located in London, Hyatt Regency London Albert Embankment offers a prime location near the Houses of Parliament and Westminster Abbey. Just a short stroll away from Big Ben and the London Eye, guests can enjoy the convenience of exploring famous landmarks.

Exquisite Dining Options
Indulge in a culinary journey at the hotel's POTUS Bar and Restaurant offering American cuisine, or at the Mezemiso Sky terrace Restaurant serving Japanese and Lebanese dishes.

Exceptional Amenities
Guests can unwind at the fitness centre or enjoy a drink at the on-site bar. With multilingual staff available 24/7, guests can expect top-notch service during their stay.

Experience luxury and convenience at Hyatt Regency London Albert Embankment.

Important Information

For advance purchase reservations, please be aware that the guest must present upon arrival the same credit card used at the time of booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 12:00 PM

Amenities & Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Ironing service
Currency exchange
Non-smoking throughout
Board games/puzzles
Concierge service
Wheelchair accessible
Kid meals
Lower bathroom sink
Emergency cord in bathroom
Fruits
Auditory guidance
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Property cleaned by professional cleaning companies
CCTV outside property
Process in place to check health of guests
Face masks for guests available
24-hour security
Security alarm
Key card access
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
Vegetarian menu options available
Bulk dispenser for toiletries

Rooms Available

King Room with Courtyard View - High Floor

Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a seating area as well as an inner courtyard view. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Carbon monoxide detector
- Free gym access
Deluxe King Room with Balcony and River View

This air-conditioned double room includes a flat-screen TV with streaming services, a private bathroom as well as a balcony with river views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Coffee machine
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Carbon monoxide detector
- Free gym access
Executive Suite, Balcony, River View

1 King Bed
427-sq-foot room, balcony with river views

Layout - Separate sitting area
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 23-cm LCD TV with digital channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a bathtub or shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Need to Know - No cribs (infant beds) available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Turndown service
- Free WiFi
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Smart TV
- Toilet with electronic bidet
- Soap
- Laptop-friendly workspace
- Wheelchair-accessible bathroom vanity
- Shower grab bar
- Doorbell/telephone notification
- Desk chair
- Magnifying mirror
King Room with Courtyard View

Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a seating area as well as an inner courtyard view. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Carbon monoxide detector
- Free gym access
King Room with River View - High Floor

Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a seating area as well as river views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Carbon monoxide detector
- Free gym access
King Room

Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room features carpeted floors, a seating area with a flat-screen TV with streaming services, air conditioning, a mini-bar, as well as a tea and coffee maker. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Carbon monoxide detector
- Free gym access
King Room with Accessible Shower

The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
Deluxe King Room with River View - High Floor

Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned double room features a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a seating area as well as river views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Coffee machine
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Carbon monoxide detector
- Free gym access
Deluxe King Room with River View

Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned double room provides a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a seating area as well as river views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Coffee machine
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Carbon monoxide detector
- Free gym access
Deluxe King Room with Balcony and River View - High Floor

This air-conditioned double room includes a flat-screen TV with streaming services, a private bathroom as well as a balcony with river views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Coffee machine
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Carbon monoxide detector
- Free gym access
Twin Room with River View

Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a seating area as well as river views. The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Carbon monoxide detector
- Free gym access
King Room with River View

Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a seating area as well as river views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Carbon monoxide detector
- Free gym access
Executive Suite with Balcony and River View

This air-conditioned suite includes a flat-screen TV with streaming services, a private bathroom as well as a balcony with river views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Coffee machine
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Carbon monoxide detector
- Free gym access
King Room - High Floor

Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room has carpeted floors, a seating area with a flat-screen TV with streaming services, air conditioning, a mini-bar, as well as a tea and coffee maker. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Carbon monoxide detector
- Free gym access
Premium King Room - High Floor

Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious double room provides air conditioning, a mini-bar, a tea and coffee maker, a seating area, as well as a flat-screen TV with streaming services. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Coffee machine
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Privacy curtain
- Carbon monoxide detector
- Free gym access

Guest Reviews

Sightsee484556 (10/5): Exceptional service and stay! - Our stay at the hotel was absolutely wonderful from beginning to end. A very special thank you goes to Patricia, the Reservation Manager, who was truly invaluable throughout the entire process. She supported us at every stage — from room reservations and payments to organizing a welcome drink and lunch for the guests traveling with us. Everything was handled with great professionalism, patience and care. The entire hotel staff was incredibly helpful, kind and patient during every step of our stay. We truly felt looked after at all times, which made the whole experience completely stress-free and enjoyable. We also loved the rooftop restaurant — the food was excellent and the view over the Thames was absolutely beautiful. Thank you once again to the whole team for making our stay such a pleasant experience. We would be very happy to come back in the future!
619dextert (8/5): Very friendly staff! - Very friendly and kind staff. Sakar was very helpful, he upgraded us to a better room and gave us late checkout!
Patricia (9/5): - Las camas son muy cómodas. Muy buena ubicación. Todo bien
Helen (8/5): Ramona the manager was incredible. Really helped us out. - Location and staff were fantastic Breakfast service was slow
Rodrick (7/5): Good - Hotel was safe...Bed was not comfortable..an cigar bar charge a heavy price for me to smoke my own cigars didnt agree..
jerrys01 (8/5): Good room and great views - From the hotel, you can see the Parliament buildings, and part of the River Thames. Definitely some fantastic views! We were able to walk to both Parliament and Westminster Abbey. The room was a little small, but well furnished. We were upgraded to a deluxe king. My wife really liked the shower, but the bathroom could have used more storage space. The bed was comfortable, and we slept well. Besides a desk & chair, we also had a sitting chair and a loveseat. While the staff was pleasant, I did have an issue getting a copy of my final invoice. The hotel was in the midst of changing their billing system, and my invoice wasn't ready on checkout. I had to request the invoice twice before I finally received my copy.
Ralph (10/5): -
Peter (10/5): -
I6129ZLsusanw (6/5): Meh for the price. - This place is more like a Marriott courtyard than an Hyatt and is Meh at best. Smallest room I’ve ever seen. Front desk staff were ok. Didn’t have breakfast option but buffet or à la carte was available next door for 20% discount. Male Staff moved like turtles and you had to beg them to serve you. The 2 young ladies were sweet. Good Hot food when they finally took your order. Buffet isn’t worth it if u have to pay. Nice quiet area but not worthy of Hyatt name.
Kunda (7/5): -
jamesjQ6920OT (8/5): The first stop in a 3 country journey - Hotel was clean and located great for exploring London. Staff was friendly and accommodating. The food was ok, but that’s just based on our taste preferences.
Emmanuel (9/5): - La qualité de l'hôtel Rien
John (8/5): -
naseem (10/5): -
Stephan (4/5): Hôtel surfait, trop chère et sans vue - La situation géographique est stratégique Petite chambre avec vue sur un mur, aucun échange possible avec le personnel et différentes augmentations des tarifs sans aucune explication
QFex (9/5): - Clean and comfortable with great sunset view over the Thames, Pimlico, Victoria and Westminster. Trying to get lights on when I entered the room, I accidentally pressed a button for room service. Limited seating. Leaky Nespresso machine.
Sébastien (9/5): Excellent week-end avec une vue magnifique - L’emplacement.la vue sur la rivière.La literie. Rien
khu_t2026 (10/5): lovely hotel - very lovely hotel, Jay, Lume, Sonya and Taher support me a lot.
Carsten (9/5): Ein perfektes Hotel, wenn man die Sehenswürdigkeiten in London erkunden will. - Abgesehen von der super Lage des Hotels, haben so ziemlich alle Details in Haus selbergestimmt, insbesondere im Hinblick auf die Zimmerausstattung. Hier fällt uns absolut nichts ein!
Shaun (8/5): - Very friendly front desk staff, nice room with river views London is so expensive.. not even breakfast for nearly £300?!
Simon (9/5): -
Alison (10/5): -
jawsie1 (4/5): Dishonest and fraudulent behavior - This is a functional hotel. For the price paid the room I had was nothing special. My main issue was with the restaurant manager who messed up the breakfast charge and then tried to lie about it. I subsequently was overcharged by the hotel and when I pointed out that this was fraud they quickly refunded me. Although the amount was small this dishonest behavior is totally unacceptable. I won’t be coming back and will stick to Marriott and Hilton brands in the future.
Fiona (7/5): -
Taylor (4/5): -
Joseph (8/5): Good ratio price quality, but feels too “corporate” and mass produced. - Super clean and flexible staff Not enough mirrors and no windows that open
Vedat (10/5): -
Vedat (10/5): -
daniellestp04 (8/5): 4 days in London, work travels. - This hôtel is almost 5 stars, they either have to reduce the cost to match the reality or raise the standards, choices, or sélection to meet the cost. All in all, I am a people person, so for me Ramona, the security men (2) seperate (equally kind), Manager upstairs, belly dancer and DJ, saved my experience. Some stuff was over procès for no reason. I’m saying this only because we travel a lot and I’ve stayed in better hotels, better locations that work hard to keep the travellers services in house, this way the hôtel had the advantage, and the consumers don’t leave and get food from the grocery store, or restaurant around the corner. It’s a choice.
Neil (5/5): Not worth the price tag paid for a suite and the room we got was nothing more than a travel lodge - Perfect location reception staff Some staff members and a very expensive bar who were very unwelcoming
Yevgen (9/5): -
Naomi (9/5): - Fabulous location. Room very clean. Bed very comfy. Nice and quiet. Smooth check-in and check out. Nice shower design and some nice touches with room design too. A bit expensive for the room size
Helen (8/5): - The room was comfortable, the staff in the restaurant friendly I found the receptionist a bit unfriendly
Aleksandr (7/5): -
gwen (9/5): -
DEP57 (10/5): Thank you so much! - Thank You for a wonderful three days! Lovely hotel in excellent position. Rooms spacious and accommodating with pleasant restaurants serving good food at reasonable prices - BUT what really makes this hotel is the staff. Right from stepping through the door we were made to fell welcome and special. We were always greeted with enthusiasm, our requests and needs addressed in a professional but friendly manner. Special thanks to Ela, Ramona and Sanya who really did go that extra step to make us feel so welcome - we'll be back!!
Y5211OLtimg (10/5): Great Hotel 10/10 - Wow, what a hotel! Stayed for two nights. Location great. Couldn’t fault the hotel. Staff great. Room well appointed, clean, and bed very comfortable. Nice bar and restaurant on the ground level. Walking distance to Houses of Parliament, Big Ben and the London Eye. Will stay here again.
Nathaniel (10/5): -
Antal (9/5): -
hamishr615 (10/5): Excellent hotel and service - The experience from arrival to departure was excellent. We had a very enjoyable stay! The staff particularly Lume, Ramona & William were very professional and helpful at all times. We will stay again next time we are in London
Laura (10/5): -
Guillaume (8/5): -
Rupert (9/5): -
T9186FSpaulag (2/5): Disappointing Experience for a Special Birthday Trip - I recently stayed at the Hyatt Regency London Albert Embankment from February 14–18, 2026, and unfortunately left extremely disappointed with the overall experience. This trip was meant to be a special birthday celebration for my mother. Back on December 12, 2025, I had coordinated with the hotel via email to arrange a small birthday surprise to be waiting in our room upon arrival. My request was acknowledged at the time and I was kindly informed that “We will prepare a small amenity in your room prior to arrival.” However, upon check-in, nothing was in the room. The front desk even asked whose birthday we were celebrating, and we informed them that it was my mother’s, so they were clearly aware of the occasion. I then had to follow up again via email regarding the previously confirmed request and received no response. Two days later, a chocolate and a card were finally delivered -something I essentially had to repeatedly follow up for. For a hotel that markets itself as a luxury property, this was incredibly disappointing and took away from what was meant to be a meaningful celebration. Additionally, on our third night we brought back leftovers and politely asked the front desk if it would be possible to use a microwave, especially given that the hotel has multiple restaurants and food service areas. We were simply told “no,” without any alternative solution or assistance offered. The lack of willingness to help in such a small way was surprising and not in line with the level of service one would expect from a hotel of this standard. Lastly, we specifically paid for a room with a view based on the advertised photos showing views of Big Ben, Westminster Bridge, and the Houses of Parliament. In reality, our room’s view did not reflect what was advertised- these landmarks were not visible unless you leaned from the far left corner of the window. This felt very misleading and added to our dissatisfaction. Overall, I spent a significant amount of time and money planning this stay and was extremely disappointed with both the service and the accommodations. This is not the level of experience I would expect from a luxury hotel stay.
phillipf886 (2/5): My Valentines Nightmare! - Paid about £500 for a premium king room with balcony river view for Valentine's night with the wife. Well..well,...the Previous guest must have spilt drinks down the main cabinet. This was not cleaned. I then moved the tea tray and found some other type of unidentified grime that should have been cleaned. The TV remote was surely faulty, or really slow ! we had to press each button 5 times before it worked! Even then the general signal was poor and glitchy! The room was very cold and the heating was not working. I Barely slept in between chasing the front desk to actually do something and shivering, while the wife spent the night wrapped in the hotel robe also shivering under the blanket! In the end we had cold air blowing into the room all night as they could not switch it off. At about 4am they gave me a small electrical heater which could only be used while I was awake for fear of burning the place down ! Not worth the money.
619abez (10/5): 11/10 - Brilliant location, 5 min walk from tube. Lovely view of the Thames and big ben/parliament. Room was clean and tidy. Reception staff went over and beyond to make us feel welcome, defo be back soon.
Stephen (9/5): Convenient to reach, comfortable to stay and convenient for central London. - A huge variety of options for breakfast, not cheap but very much value for money.
Barbara (8/5): Breve soggiorno x lavoro - Posizione molto centrale. Personale gentilissimo. La moquette in stanza
Danijela (10/5): Hotel na odlicnoj lokaciji u Londonu - Izvrsna lokacija uz Temzu, s pogledom na Big Ben i Westminster Abbey. Do mnogih se atrakcija moze pjesice, autobusna stanica je ispred hotela, a metro na 10 minuta hoda. Lijepe i ciste sobe, ukusan dorucak i usluzno osoblje.
Lisa (9/5): Great value for money location by river excellent. - Very modern clean and tidy . For our visit location was excellent. I would definitely stay again if travelling to London. Nothing
henriw306 (2/5): Worst experience as a guest of honor - This stay was particularly important to me. I was granted Guest of Honor awards by a close friend who is a Hyatt Globalist, specifically so I could experience Hyatt hospitality before deciding whether to commit approximately 60 nights with Hyatt to pursue Globalist status myself. Unfortunately, this stay has had the opposite effect. I stayed for six nights, booking two rooms—one for myself, my wife, and our 22-month-old child, and one for my parents. Each room had its own Guest of Honor award. Below are the issues I experienced: 1. Unacceptable cleanliness at check-in Upon check-in, the toilet in my room was visibly dirty, with a yellow urine stain present. This represents a fundamental hygiene failure and is completely unacceptable for any Hyatt property. Photographic evidence can be provided if required. 2. Inconsistent and unfulfilled upgrade promises One of the two Guest of Honor rooms was upgraded to a suite for the full six nights. The second room, occupied by my parents, was explicitly promised an upgrade on the 4th night. When the time came, a different duty manager informed me that the hotel was fully occupied and that the upgrade would not be honored for the remainder of the stay. Failing to honor a confirmed promise is deeply disappointing, especially for Guest of Honor reservations. 3. Inconsistent service standards for basic requests On the 3rd night at approximately 01:00, I requested a bowl and cutlery, which were delivered within five minutes—excellent service. However, on the 5th night at approximately 22:30, I made the same request. Due to my room being incorrectly marked as “Do Not Disturb” by housekeeping, nothing arrived. When I followed up, I was informed that a £5 charge per bowl would apply. 4. Charging for basic crockery I went downstairs to reconfirm this in person and was told the same by the duty manager. Charging a Guest of Honor for basic crockery at a Hyatt Regency is unacceptable and inconsistent with Hyatt brand standards. At that moment, the value of Globalist and Guest of Honor benefits became highly questionable. 5. Failure to provide basic amenities (water) Later that evening, at approximately 23:40, I requested additional bottled water. At that time, the room had only been provided one 330ml still water and one 330ml sparkling water, despite being occupied by two adults and a toddler. After waiting over 30 minutes, no water arrived, forcing me to leave the hotel late at night to purchase water for my family. 6. Severe noise disturbance in a suite Throughout my stay, my suite was located directly below a restaurant/nightclub, resulting in persistent loud bass noise and vibrations, particularly in the evening and at night. The bass noise was strong enough to prevent proper rest, which is completely unacceptable—especially in a suite intended to provide comfort, privacy, and relaxation. Regrettably, even after upgrading to a suite, I was unable to rest properly due to this ongoing disturbance. This experience has been deeply disappointing and damaging to my perception of the Hyatt brand. Rather than encouraging loyalty, it has left me questioning whether Hyatt genuinely values its elite members and prospective loyal guests. I will be escalating this matter to Hyatt Membership and Corporate Guest Relations, and I expect a clear explanation, accountability, and an appropriate resolution. Sincerely, Henri Winata
ReeseJ2021 (4/5): Great location, but disappointing service - The location of this hotel is excellent, which is why we chose to stay here. However, the service was disappointing. The staff was standoffish and unhelpful. I’ve stayed here before and had a similar experience, so unfortunately I would not return or recommend this property.
129callumg (10/5): Brilliant place to stay in London - Excellent for a wheelchair user like myself, everyone was amazingly helpful and kind; made are stay easy. Beautiful room, comfortable bed, excellent shower. brilliant breakfast and outstanding roomservice. Will stay again.
melisa1978 (6/5): The view is the only reason for the 3 star review - Welcome to the hotel who is stuck in the 80's with it's dark woods and dark halls. Our stay didn't start out as we hoped when we checked in. It was the manager Ramona who was in the reception and it seemed like we came at a bad time, because welcome we did not feel. Not once in our 3 day stay did one member of the staff stay goodmorning/good evening, they didn't make any eye contact. It didn't seem like any british staff were present at all. The view from the room was great and we enjoyed that. The room itself is dark and the lighting is off somehow. Either you get a surgery like bright light or else a dark gloomy room. And the decor is very outdated. With all the hotels London has to offer, we certainly wont be staying her again.
andrewpX8045FB (10/5): Super birthday treat. - Lovely stay and location on the south bank overlooking the river. very clean rooms, quiet area, by Lambeth Palace, didn't see the Bish.
KeithC313 (10/5): A great experience - A great experience. Quality of service and decor was excellent. The 15th floor bar has fantastic view over London skyline. Although a little expensive for drinks.
Kay (7/5): -
Laura (10/5): -
Carolyn (10/5): Intermediate stay before Paris weekend away - Fab location and staff Its my second visit and so handy for the Vauxhall student accommodation that my daughter is staying in. Love the river view I will be back. Check in and out fabulous and some handy tips about Paris from your lovely doorman. Nothing
Shreyas (9/5): - Location
syed gamal (10/5): good - location and breakfast
Yavuz (8/5): -
Amos (10/5): - רמה גבוהה בכל מובן מיקום המלון ¼ שעה הליכה מהרכבת התחתית. תחנות אוטובוסים קרובות יותר.
Daniel (7/5): -
Ritaj (3/5): I was very disappointed that this is under Hyatt regency room was too small and was not clean air quality is bad my eyes - Friendliness of the staff Room was not clean my eyes kept burning inside the room food was not good found a hair in the salad
Jack (10/5): -
Sandra (8/5): -
Sebastien (9/5): - Confort total et excellent emplacement
Patricia (10/5): Ideal para la estadía en Londres - La ubicación es espectacular. Muy buen acceso. El personal super amigable. La habitación muy cómoda y muy bien equipada. Un poco caro
Isabella (8/5): -
Michel (7/5): overall was a good experience - The breakfast was good. Nice variety and wholesome rooms are a bit small.
Bakóné Szabó (8/5): -
Anabella (10/5): - Exceptional staff performance. Kind and helpful
Louise (10/5): relaxed, comfortable and generally a nice place to be - decor, room was excellent, shower, bars, comfy bed/bedding no espresso cups in the room for drinking espressos
Jackie (10/5): -
quenbyj2023 (10/5): Great experience - My husband and I had a wonderful stay here. The rooms were spotless. I had requested a higher room for quiet, but reception suggested a better experience on a lower level (still in the higher levels), and it was definitely quiet, as it faced a back alley. The staff were always welcoming and polite. The rooms are updated and I was able to cast from my phone to the tv with ease (not actually common in other hotels). The location was also great for getting around the city. We'd stay here again.
salman (10/5): - النظافه الموظفين وخصوصا الموظفه jenny و shanty لا شي
sondesr2026 (10/5): Amazing stay - Was great to stay in Hayat Regency London Albert Embankment The rooms were super clean, spacious and the service across all the staff was amazing Would like to make a special shout out to Taher for his professionalism as he was looking after every details, humble and always a smile on his face Definitely will come back again and it will be because of him as this level of eccentric client service it’s hard to find
Sandra (10/5): Comfortable - Great location
Steve (5/5): Too many rules and service charges for nothing - Location was good Check in was average no welcome or info on hotel The room was facing flats not a courtyard They don’t allow food deliveries to your room They add 10 percent to your bill Nothing of this says on booking .com
aliaP6289ZP (10/5): Thaher very welcoming and support even he is doing extraordinary which we never expected this kind of person - We really feel very happy with the incredible service that we received specially from Thaher in the reception - the hotel is very clean and service was wonderful
Keshvi (8/5): -
Ameera (10/5): -
Matt (10/5): -
syed gamal (8/5): comfortable. enjoyed the new year - location price..but london is expensive so..
Donatella (9/5): Ottimo soggiorno ottima la pulizia e perciò consigliato!!! - Non è mai s stata consumata la colazione in hotel in quanto decisamente costosa, rispetto le nostre esigenze. Abbiamo preferito perciò scoprire ogni giorno un bar diverso. Mentre ottima la posizione dell'hotel rispetto alle attrazioni, facili da raggiungere a piedi. Lo consiglio assolutamente! Accoglienza "fredda". Intendo dire ogni qual volta si usciva o rientrava in hotel, ho notato che non c'era la presenza fissa in reception e quando c'era, era poca l'attenzione nel cliente e questo punto secondo me sarebbe da migliorare.. Ho notato questo anche perché è un' azione con cui ho a che fare quotidianamente nel mio lavoro.
Jeannette (10/5): -
Sedir (10/5): -
marcanthonys925 (10/5): Fabulous Hotel to base yout trip to London from - A truly wonderful experience. We stayed at this Hyatt over the December Holidays. We found its location excellent! Close to Vauxhall tube station and Railway, our ability to navigate the city was made easy. Walking along the Thames day or night was easy and a great experience. You are close to everything! The staff at the hotel were fantastic. I felt at home and they treated us like family. Any issues were quickly resolved. Every attempt was made to make our stay enjoyable. A special note to staff who left a mark on our hearts; thank you Jenny, Gabriel, Shanti, Marylin, RAMONA😊 , Taher,and Sonia. These are just a few . Everyone made our stay fantastic. Our room was on the 2nd floor. It was spacious and contained features we had at home. A Toto washlet in the bathroom and an in ceiling rain shower were the same as we were used to! Our bathroom had a separate bath tub and shower stall making it spacious. Our mirror tv was a nice touch. Overall we were comfortable for the 9 days we stayed there! The hotel was clean, well appointed and decorated for the holidays! The only slight issue was the noise from the local trains. You could hear them on the lower floors BUT it wasnt enough to disturb or keep us awake. Overall this is a great location, hotel and place to call home for a few days. I know we will return to the Hyatt Albert Embankment when next we return to London!
John (10/5): -
Karl (8/5): All round had a fantastic stay for 2 nights suited us by location, transportation & for eating out. - Breakfast was excellent location fab for all the usual tourist attractions and travel links were easy to allow for easy travelling around lindon Nothing it suited us perfectly All round had.
Abdulaziz (10/5): -
Abdulaziz (10/5): -
clayton (10/5): Very enjoyable stay. Ramanda on reception was fantastic, quite a character. -
AbdulRahman (9/5): -
Celia (10/5): - Comfortable stay and great front desk service Everything was good
Robert (8/5): -
Miranda (10/5): Great hotel, location and friendly staff - Location, and room had a bath Nothing
travel (1/5): - Only location Very expensive, poor customer service and poor room.
Linda (8/5): Prima hotel - De ruime kamer met uitzicht op het water. De kamer was schoon en van alle gemakken voorzien. Vriendelijke service bij de receptie.