CiTi Hotel London Luton by Belvilla

Location: 40A Guilford Street, Luton, gb

Star Rating: 6.3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Concierge service
• Wheelchair accessible
• Allergy-free room
• Emergency cord in bathroom
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Security alarm
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Internet access
• Housekeeping on request
• Concerts/live shows
• Bulk dispenser for toiletries

Rooms Available

• Standard Double Room with Window

  This room features heating, air conditioning, an private bathroom and shower. For safety reason the windows cannot be opened.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Additional toilet
  • Hardwood or parquet floors
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Window

• Standard Double Room - No Window

  This room features heating, air conditioning, an private bathroom and shower. Please note that a wheelchair accessible room is available on request.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Additional toilet
  • Hardwood or parquet floors
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Small Double Room with Window

  This room features heating, air conditioning, an private bathroom and shower. For safety reason the windows cannot be opened.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Additional toilet
  • Hardwood or parquet floors
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Window

• Small Double Room - No Window

  This room features heating, air conditioning, an private bathroom and shower.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Additional toilet
  • Hardwood or parquet floors
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Twin Room with Window

  This room features 2 single beds, heating, air conditioning, an private bathroom and shower. For safety reason the windows cannot be opened.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Additional toilet
  • Hardwood or parquet floors
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Twin Room without Window

  This air-conditioned twin room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Hardwood or parquet floors
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access

• Double Room - Disability Access

  This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed. The room doesn't have windows.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Hardwood or parquet floors
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Emergency cord in bathroom
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access

Guest Reviews

• Ayomide (10/5): -
• Stephen (8/5): Staying overnight in Luton - I have stayed there many times and have never been disappointed. Nothing really
• Ayomide (10/5): -
• Ayomide (6/5): -
• Rebecca (7/5): -
• Jovan (10/5): -
• Lwjrwatton (6/5): - Friendly reception staff Very noisy rooms from guests and the adjacent streets
• Gideon (7/5): -
• Maria Raluca (5/5): - Perfect stay for single travellers and short stays,very good connections to and from the aeroport. There's dodgy people around the entrance area, so it's a bit scary, especially if you travel alone, but I have to mention that I had no incidents . Otherwise there's not much you can pretend at this orice.
• Nero666 (10/5): Good value for money - Staff amazing, the room was really small but clean, you had everything you needed. Plenty of places around to eat/drink, close to the airport. For what you paying to stay there, there's no complaints. All the best guys.
• elaine (2/5): Never again, didnt feel safe. Facilities non descript - Nothing. The room was like a dark prison cell. No hairdryer, no tea, coffee facilities, no mirror in bedroom. No remote for the tv, the reception person kept telling me I had nice eyes and overstepping, causing me to feel very nervous and uncomfortable.
• Patricia (10/5): Excellent value for money - Excellent location clean super helpful staff all good Nothing
• seif-eddine (4/5): -
• Oleh (8/5): -
• Stephen (8/5): - I have often stayed overnight at the hotel and I like how easy it is to get from there to the airport. The staff are always friendly and helpful and it is always very clean.. Nothing I can think of
• yi fan (5/5): - City center
• Nicoleta (8/5): - Curățenie,primitor Salteaua la pat a fost atât de inconfortabil parca nu exista .
• Keira (2/5): -
• Gideon (10/5): -
• Foley (6/5): Basic. check out time is 10 am ant check in 3pm - Location Bed mate a horrendous nose every time you moved however it was comfortable ,shower water pressure was super weak but shower body was shampoo and conditioner where on bottles on wall brackets .there was no kettle or glasses or cups in room .
• Wiktor (6/5): Świetna lokalizacja na szybki nocleg przed lotem, ale komfort pozostawia sporo do życzenia. - Zatrzymaliśmy się w City Hotel London Luton by Belvilla tylko na jeden nocleg tuż przed lotem. Obiekt spełnił swoje zadanie jako baza tranzytowa, ale na pewno nie wybralibyśmy go na dłuższy pobyt. Idealny dojazd na lotnisko: To największa i w zasadzie jedyna duża zaleta tego hotelu. Lokalizacja jest świetna – znajduje się bardzo blisko stacji kolejowej i autobusów. Po wyjściu z hotelu od razu mieliśmy autobus, który dowiózł nas na lotnisko w zaledwie 10 minut. Pod tym kątem super. Standard i zapach: Hotel jest bardzo malutki, skromny, upchnięto w nim dużo pokoi kosztem jakichkolwiek udogodnień. Po wejściu od razu dało się wyczuć zapach wilgoci, co psuło pierwsze wrażenie. * Akustyka: Ściany są z karton-gipsu, bo w ogóle nie tłumią dźwięków. Bardzo głośno słychać było ludzi rozmawiających i chodzących po korytarzu i z innych pokoi. * Komfort snu: Łóżko okazało się średnio wygodne, a poduszki po prostu niewygodne. * Zalana łazienka: Prysznic został zaprojektowany w stylu włoskim – bez brodzika, kabiny i żadnej krawędzi zatrzymującej wodę. W efekcie podczas mycia woda rozlewała się po całej podłodze, całkowicie zalewając łazienkę. * Nie da się otworzyć okna, żeby wyprowadzić trochę wilgoci. Podsumowanie: Na jedną szybką noc przed wczesnym wylotem można to przetrwać, ale z powodu braku komfortu, wilgoci i hałasu zdecydowanie nie polecamy tego miejsca na dłuższe pobyty.
• Irina (2/5): - Location It was very cold in the room
• Molvaer (1/5): - The location Someone knocking on the door at 2 in the morning threatening me the fire alarm going off at 4 in the morning I checked out a day early and didn't get my money back for the day it was the worst hotel I have ever stayed in I can not believe it is on booking. Com the bed was like a prison one with barley a cover freezing cold
• Khadeja (7/5): -
• Wilson (3/5): Poor - Nothing about the room I didn't end up sleeping, I pay about £30 for the room and that's just what I got. No window couldn't make a cup of tea
• Emma (4/5): Great location, not a great hotel - Great location. Just a 3 minute walk to Luton train station. The corridor of where our room was had a pungent smell. The room itself felt prison like, bare white walls, no where to handle coats. I know we picked a windowless room (we checked in late & only had to sleep until 4am, which is why we picked that kind of room) but I've stayed in a windowless room before and it still had a comfy room feel to it. The room was very stuffy and also smelled odd. I didn't feel the safest in the room as I kept hearing people walking & talking loudly through the corridors or from other rooms. There is no lamp in the room so your options are a bright light or no light. Also the only way for the bathroom light to be on, you needed the room light to be on? Only 2 small pillows in the room.
• Estelle (3/5): -
• Khadeja (8/5): -
• Hassan (1/5): - It was not comfortable room even no oxygen or windows
• Tutuola (10/5): I had a beautiful relaxing and comfortable experience. It was lovely and clean. I really needed the - The staff was polite, helpful and patient. The place was very clean and quiet with a nice big tv. The hot water from the shower was so beautiful and hot. I would definitely recommend the hotel. Nothing
• Mihai (10/5): -
• Ala (7/5): - Great location. Staff was very friendly and helpful. Bed was uncomfortable, pillows were terrible.
• Richárd (8/5): Luton - Nagyon jól megközelíthető helyen volt,2 perc sétára a Busz, és vasút állomásoktól! Egyszerű check in and out . Nagyon gyenge minőségű ágybetét 🙈, és lukas/ szivárgó zuhanycső.
• TERESA (9/5): -
• SIKOR LONDON LTD (8/5): -
• Hayden (1/5): Terrible - Had a strong smell of wee from our room. Could not get rid of the smell. Left super early because we could not stay any longer.
• Aaron (1/5): HORRIFIC - BLOOD ON THE MATRESS! SICK IN THE CORRIDOR AND LIFT##VILE BLOOD ON THE MATRESS! SICK IN THE CORRIDOR AND LIFT##VILE
• Jorge (7/5): -
• Silvia (7/5): -
• Mihai (10/5): - Pretu bun aproape de centru frumos Nu merge apa calda lumina la baie nu saprinde cearceafu nu era curat
• Gideon (6/5): -
• Olena (7/5): -
• Matthew (1/5): -
• Gheorghe (7/5): -
• Etheridge (6/5): Clean budget hotel at the right price for short stays. - Clean room and shower worked well. Room a little hot, with no window or heating controls it was not able to change the temperature.
• Sunspots (3/5): NEVER AGAIN - Close to the train station. Whole building stunk of stale urine. The communal areas' carpets were stained. The vending machines were not working.
• mohammed (1/5): - close to shops very bad customer service
• Martí (5/5): -
• Filomena (1/5): -
• MICHAIL (7/5): -
• Iveta (9/5): - The rooms is clean and the receptions staff was nice and polite!
• Mik Smith (9/5): - Facilities na
• Mirabela (4/5): - Locația Camera mirosea foarte urat, umezeala
• edna aparecida (1/5): Não se hospedem... - Só dá limpeza mesmo, funcionários mal educados. De uns 4 que vi lá, só um foi atencioso. Quarto sem janela , uma coisa horrível, banheiro sem box, funcionários mal educados. De uns 4 que vi lá, só um foi atencioso.
• Mirabela (5/5): - Locația Taxarea pt early check inand late check out plata acceptata doar cu cash fara a se emite bon sau factura fiscala, paturi si perne inconfortabile
• Casadio (6/5): -
• Paul C (1/5): Very bad - Receptionist on that day was helpful The room was very small very uncomfortable for a double room, there was no kettle for tea or coffee. The room was very hot and was very uncomfortable to stay
• Matthew (5/5): - Nothing Nothing
• Carla (7/5): -
• Gherman (3/5): - Spațiul super mic,curățenia lasa de dorit,prețul prea mare pentru ceea ce oferă,nu ai spatiu nici sa te miști
• Mourrad (1/5): -
• Jerry (7/5): - Proximity to Town centre' Rail station. Poor ventilation in the room. Appalling state of the bed. It gave me a backache.
• Victoria (7/5): Good place for a quick stay - Room was clean and bed surprisingly spacious for what I thought I was signing up for. Location was great in the heart of town and close to the airport, which is exactly what I needed. The halls are a bit drab and the decor is desolate, there is no AC or heating which means I went to bed cold and woke up súper hot.
• Ashleigh (1/5): Convenient but zero sleep - Location Check in employee accused us of being in the wrong room at midnight after a system error double booked the room, a mere couple of hours after he personally checked us in. Hotel is also extremely noisy so got zero sleep between the commotion at midnight and the ongoing door slamming
• Cosmin Irizea (1/5): -
• SIKOR LONDON LTD (8/5): -
• Hitesh (4/5): -
• Enica (7/5): -
• Marzena (8/5): -
• Bert Carroll (3/5): Ideal for an early start to get to the airport. Just a place to sleep - The expectations matched the price. Location was main factor in choice Noise reduction within the hotel. Not from outside
• Emily (5/5): -
• Heather (5/5): -
• Clive (9/5): Did the job would stay again - Location No kettle shower could have had a bit more pressure
• Chara (7/5): -
• Simranjit (10/5): -
• Alexia (9/5): - Amazing location, friendly staff, especially for an emergency of delayed flights
• Horatiu (6/5): -
• Tanu nenu (1/5): Not a gd hotel - I had a very unpleasant experience at CiTi Hotel London Luton by Belvilla. I mistakenly thought checkout time was 11:00 AM while the hotel’s checkout time was actually 10:00 AM. Once I realised this, I checked out around 11:00 AM. There was no one at reception when I left and a notice said to leave the key card if no one was at the desk, so I left the card and left the hotel. About 15 minutes later I received a call from a person who I believe was the owner or manager of the hotel. I explained the situation and even said I was willing to pay the late checkout fee. Instead of handling the situation professionally, he started shouting aggressively and used racist language towards me, including calling me “Indian pigs” and telling me to “fuck off.” He also tried to threaten me by saying he would complain and cancel my immigration visa if I did not come back immediately. This behaviour was extremely shocking and unprofessional. I had no problem paying the late checkout fee, but the way I was spoken to was disrespectful, racist and intimidating. I hope the management addresses this behaviour so that other guests are not treated this way.
• Farooq (1/5): -
• Davnet (7/5): Adequate - Clean and cheap. I had difficulty as I paid via Booking.com but it wasn’t immediately obvious to the staff at the hotel and they were not nice to deal with and one man was rude to me in person and over the phone when I tried to resolve the issue.
• Ionel (6/5): -
• Cosmina (1/5): Not recommended - The room that I was given was the size of the bed. Did not expect that, the sheets were dirty, had to buy new ones to sleep there Even though is cheap, it could be cleaner.
• marcin (1/5): - N/A There was no running water in the evening, throughout the night and in the morning. The staff members were dismissive of the issue and the hotel manager was nowhere to be found. No attempts had been made to remedy the situation (for exapmple provision of bottled water for basic higiene needs). I had to incur additional costs purchasing bottled water at a nearby store. No apology or remedy offer has been received to date.
• Mik Smith (9/5): - good value for money. Moyn and the team very welcoming na
• Andrew (7/5): - Great value. Perfect central location.
• Elizabeth (2/5): Avoid - Good location, very close to the station. 24 hour reception. This property was very disappointing. There was a strong sewage smell coming from the bathroom, the room smelt of smoke, the bed was very uncomfortable, the bathroom and bedroom were dirty. Honestly, even for a night I wouldn’t recommend this place. I never leave bad reviews, but this place really isn’t worth the money!
• Barry (10/5): -
• Davnet (8/5): The hotel is ideally located and cheap which is more important to me than luxury. - Proximity to University of Bedfordshire, Luton campus. Purpose of trip was to visit UoB. Rooms a little small but perfect for a short stay
• lauren (1/5): Worst place I’ve stayed ever in my 36 years - Absolutely nothing to like This should be classed more as a shelter for druggies and homeless the council must pay for them to sleep there, I was full of men walking round banging and talk rubbish to one another all night! The room is no bigger than a shoebox Crack burns on the side from smoking the whole was place was terrible Definitely not a hotel this is more of a hostel for the less fortunate
• Julien (6/5): -
• irisvega (8/5): - Está bien para una noche. Llegas del aeropuerto en el bus local sin problema
• Ryan (5/5): -
• Ahmed (1/5): - I don't like your stuff.Your stuff are very unfriendly.I saw the room available on book com.And it says that er six quit arrived, and the man says he's got a room for forty quit.And when I challenged him as a different price range, he says, the room is not available.I run outside because I needed it somewhere to stay and rebooked it online.I came back to him.He's facing pressure and totally changed.Like, oh, you know that you can't run a business with personal issues You need to get people that know what they're doing.They don't personalise issues with people.And also the room they weren't quiet.They look like boxes.To be honest, you can hear the man who snores next door you know, you can hear these movement.It's not very the only thing was you had a t v.That's all that was
• Maximus (7/5): Worth the money and even better if your bouncing between airports and countries. - The location was good as it was near bus stops and train stations, the price for what it was. It was worth it, it was clean and just what I needed. The staff let me check in a little earlier. The beds were solid, no softness at all in the mattresses, no manual heating in the room so a little cold at times.
• Mik Smith (9/5): - ease of book in and location na
• Marika (5/5): - Very good location Small room, not very comfortable bed
• Kazokaitis (10/5): -
• KAMRAN (1/5): - Nothing . Unfiltered bullshit So far everything was lousy, clumsy , worse bulshit
• Deák (8/5): -
• Elena Albertina (9/5): -

Photos