PrimeBiz Hotel Surabaya
Location: Jalan Gayung Kebon Sari No. 30, Surabaya, id
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Modern Hotel with Convenient Amenities
Comfortable Rooms with Essential Features
Delicious Dining Options On-Site
Experience convenience at PrimeBiz Hotel Surabaya, located in Wonocolo. Enjoy a stay with a bar, on-site dining, and free WiFi. Relax in rooms with a desk, flat-screen TV, and private bathroom. Start your day with a delicious breakfast buffet at the on-site restaurant. With a 24-hour front desk and free parking, your stay is made easy. Just 4.4 km from Surabaya and 9 km from the airport, this hotel is the perfect choice for your next visit. Book now for a memorable stay at PrimeBiz Hotel Surabaya.
Important Information
Please note that all couples must present a marriage certificate upon check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Lift / Elevator
- Luggage storage
- Fax/photocopying
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Massage services
- Shuttle service (additional charge)
- Concierge service
- Wheelchair accessible
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Offsite parking discounted rates available
- Internet access
- Housekeeping on request
- Reception hall
- Secured parking
- Garage
- Health or beauty spa nearby
- Bulk dispenser for toiletries
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Deluxe Room, 1 King Bed
1 King Bed
344-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 40-inch LED TV
Food & Drink - Mini-fridge, coffee/tea maker, electric kettle, and room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Paper towels
-
Triple Room, 3 Twin Beds
3 Twin Beds
Overlooking the city
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 40-inch LED TV
Food & Drink - Mini-fridge, coffee/tea maker, electric kettle, and room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Paper towels
-
Superior King Room
1 King Bed
258-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 40-inch LED TV
Food & Drink - Mini-fridge, coffee/tea maker, electric kettle, and room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
- Paper towels
-
Superior Triple Room
This triple room features a tea/coffee maker and a flat-screen TV.
Max Occupancy: 5 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Additional toilet
- Tile/marble floor
- Electric kettle
- Bidet
- Hypoallergenic
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
-
Deluxe Double Room
This double room features air conditioning and a tea/coffee maker.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Additional toilet
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
-
Standard Twin Room
This twin room has a tea/coffee maker and air conditioning.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Additional toilet
- Interconnected room(s) available
- Tile/marble floor
- Electric kettle
- Bidet
- Hypoallergenic
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
-
Suite
This suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Bidet
- Hypoallergenic
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
-
Superior Double Room
This double room has a tea/coffee maker and air conditioning.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Additional toilet
- Interconnected room(s) available
- Tile/marble floor
- Electric kettle
- Bidet
- Hypoallergenic
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
Guest Reviews
- SUPARJI (6/5): -
- Rowena (5/5): -
- Nurulfirdaus (9/5): -
- Simon (10/5): Great - Kind and helpful staff, the hotel was very clean.
- Rendy Adi (10/5): -
- Rendy Adi (10/5): -
- Barayil Althaf (8/5): -
- Knut (9/5): Gutes Hotel als Basis für Surabaya und Bromo. - Das PrimeBiz ist kein Urlaubshotel, sondern beherbergt hauptsächlich asiatische Geschäftsleute. Dafür bietet es aber einen guten, internationalen Standard für diese Klientel, im Business to Business Sektor, wo Firmen buchen. Das garantiert gute Leistungen. Und die bietet das Hotel, top freundlich, aufmerksam und höflich das Personal, gutes indonesisches Frühstück mit zig Eivariationen im Frontcooking, usw. Lage auch insoweit gut, dass man per Grab leicht wegkommt und ca 30 Meter vom Hotel auf derselben Strassenseite einfache Warungs sind, in denen man top essen kann. Toll: Wir hatten mit Frühstück gebucht, bei der Bromo-Tour mit Start 00.30 Ihr richtete man uns abends ein Essenspaket zum Mitnehmen! Der Front Desk spricht kein Englisch .... es musste immer umständlich jemand herbeigerufen werden, was zu erheblichen Verzögerungen führen kann. Wir fragten nach Touren zum Bromo .... okay, tun Geschäftsleute in der Regel nicht, aber dass man gar nicht weiterhelfen konnte ist erstaunlich. Haben uns dann über Getyourguide Tour gebucht. Im Zimmer kann man die Fenster nicht öffnen.
- MARIA YOLANDA (9/5): -
- Elene (8/5): - Desayuno nada variado para los q no son asiaticos
- viola (8/5): Absolut zu empfehlen für Zwischenstopp - Super Lage, um zum Airport zu gelangen. Sehr sauberes, ruhiges Hotel. Sehr nettes Personal, die bei allen Wünschen sofort gerne behilflich sind. Tolles Frühstück Keine fußläufigen Restaurants oder Shops, was für uns aber nicht wichtig war. Abendessen: Qualität des Essens war nicht sehr gut. Aber okay
- firli (9/5): -
- Mohammad (8/5): -
- 云哲卿 (9/5): -
- Guy (10/5): A no fuss good quality place to stay - Great overall Nothing
- Renie (10/5): Exceptional -
- Pešíková (8/5): Very good -
- sucijanti (10/5): - hotel sangat Bersih serta nyaman
- paulini2025 (10/5): Will stayed at this hotel, again. - Soo comfy, i stayed for 2nights. The room is spacious. The water is clean, the temperature is perfectly hot. Everything's clean, and i love how the lobby smells. For the food, late night I ordered Bihun jawa and darmie, and it was delicious and tasty. Even tho i should call them twice, first was to the room service but no answer, so i called the operator. And 2minutes later they called my room and its was okaay. Recommended hotel to stay in Surabaya.
- Novan (8/5): Very good -
- Siemen (10/5): Exceptional -
- Intan (9/5): Superb -
- Francois (9/5): Superb -
- Perry (7/5): Good - No direct parking lot need to park next to it
- Verified traveler (8/5): - Fabulous hotel l, super comfortable and super friendly and helpful staff
- Suci (8/5): Very good -
- Sonny (9/5): Superb -
- Sonny (8/5): Very good -
- Laras (8/5): Very good -
- Zi (10/5): Exceptional -
- Michael (8/5): Very good -
- Eka (8/5): Very good -
- Bev (9/5): Superb - Nice modern hotel in a big city where there arent a lot of non- Indonesian customers. Felt more like a business trip stayover hotel . The staff were very friendly, happy and helpful. The room was quite big and very clean. The location was a bit of a walk or taxi ride to anywhere
- Magdalena (8/5): Very good -
- Chiumei (10/5): It's clean and comfortable, providing diverse service for customers and fulfilling their needs. - The hotel is convenient and comfortable. The staff are friendly and helpful. The restaurant is great, serving delicious food with very reasonable prices. In addition, if you are tired, you can get massage service easily. Nothing.
- Hiroshi (8/5): - 部屋もキレイだしスタッフにも問題はありませんが 防音 との事で期待していたのですが隣の部屋の音や廊下での話し声、たまたま部屋の位置も悪く朝4時20分頃に流れるお祈りの声で起こされたりと騒音には多少問題有り 後 シャワーがホースタイプで良かったのですがお湯の温度調節が難しく時間も掛かる。 でも、悪いホテルではありません。
- Deni (10/5): Exceptional -
- Sock (7/5): overall, it is a good experience - no breakfast if breakfast can be provided will be good
- Umi (9/5): Superb -
- Rusliza (10/5): Exceptional -
- Moritz (9/5): Good option - Very helpful staff. Thanks! Don't go there for weightlifting in the gym.
- kaiyanw2024 (10/5): IMPECCABLE SERVICE and EXCELLENT STAY - Impeccable service and hospitality of your staff made our conference most enjoyable. We were very impressed by the responsiveness of you and your staff from the planning stage till the end of our conference. What is most commendable is that friendly staff, nice design, good food, strategis location. Staff are friendly, the foods are yummy. Comfortable bed I love it and sure will go again !
- Rusliza (9/5): Superb -
- Amri (10/5): Exceptional -
- 47mohamadf (10/5): Finally I proved it myself - This was the first time I used the buffet restaurant and meeting room facilities at this hotel, where previously I only took my guests, martial arts examiners from Jakarta and Japan, to spend the night, from the airport which only took about 20 minutes using the toll road. For a hotel with four stars (****), it feels quite comfortable to bring the family, especially for those who have traveled long distances by private vehicle, it turns out that parking is sufficient, and after entering the hotel, the friendly modern atmosphere is very visible from the front office service, bell boy. Experience enjoying a restaurant with typical Indonesian cuisine starting from main dishes and desserts and various kinds of drinks including a variety of snacks. You will be more satisfied when you use the lobby space while waiting, with adequate electrical contact available and high speed WiFi waves without interruption. The spacious meeting room makes the event run smoothly and the seminar material becomes useful later. So I want to spend the night with my family in the future.
- Alyyafadia (10/5): A Perfect Blend of Comfort and Convenience - Primebiz Hotel Surabaya exceeded my expectations with its warm and inviting atmosphere. The staff went above and beyond to ensure a pleasant stay, always ready to assist with a smile;) The culinary experience was delightful-- especially nasgor jancuk, that satisfied my taste buds. The convenience of being near Masjid Al Akbar Surabaya, the A. Yani highway, and Royal Plaza Mall added to the overall appeal of the hotel, worth it.
- Explorer57425352536 (10/5): Five Star Experience: Satisfactory at PrimeBiz Hotel Surabaya - Hotel facilities are very decent. My room was clean and comfortable with a soft bed and full toiletries. The cleanliness of the hotel is very well maintained. The common areas and our bedroom always looked clean and tidy. The cleaning staff were also very attentive and responsive to our needs. The service at this hotel is outstanding. The staff were friendly and helpful, ready to assist with all our needs during our stay. The receptionist provided clear and accurate information about the hotel facilities and surrounding attractions.
- ofels2024 (10/5): Nasgor Jancuk - I had an amazing experience at this hotel, I went to Primebiz with friends to break my fast. the place is very clean and comfortable. Lots of places to take pictures too with friends. The staff is also friendly, don't forget to try the Nasgor Jancuk, very tasty and spicy.
- 726rizkia (10/5): enjoyable and lift up my expectation - excellent services with great food taste 👍🏼 easy access to the hotel location, low-cost/budget hotel. 👍🏼 very comfortable, excellent design and element with aesthetical mural. the place is clean. the receptionist is friendly. worth the price 👍🏼
- achmadityad (10/5): Where Cleanliness Meets Comfort - Awesome! Really clean, relaxed vibe, with friendly staff delivering great service. Perfect place for a chill vacation. Highly recommended! Hotel PrimeBiz Hotel Surabaya offers a welcoming escape for travelers seeking a stress-free vacation.
- Diego (10/5): Exceptional -
- Busman71 (8/5): The best 3 star hotel in Surabaya - Please remember this hotel only has 3 stars in the rating, though! It is clean and comfortable, and the breakfast has quality food. The gem in the crown of PrimeBiz Surabaya is the customer service. The team is warm and friendly and second to no one. As I started, it is a 3 star hotel. I would like to see the bathroom given a little attention. The tiles need cleaning, and grout needs reapplying.
- Mahdisa (3/5): The staff seemed ok but lacked willingness to go beyond for customer satisfaction. - I really liked the cleanliness of the hotel I did not like the fact that the management used words such as triple superior rooms however he was avoiding to use bed sizes such as double bed or queen beds. The room he was offering had three single beds for a family of five. This was not good enough for a family of five. As he mentioned that all of their rooms were like this. They even failed to provide an extra mattress. Provided only one keycard, if we took the key with us the children would remain without AC/lights in the room. Therefore had to ask for an extra key.
- Ardian (9/5): Superb -
- Ferenc (8/5): Very good -
- Wahida (8/5): Very good -
- Christ (10/5): Exceptional -
- Anggoro (8/5): Very good -
- Eng (9/5): Wonderful staff, offering great breakfast having a well placed location. - Generous spacious room with comfortable bed, which is also clean and quiet. To me the breakfast buffet is adequate where one just couldn’t ask for more.
- Reza (7/5): Good - Nice 42"+ Flat Screen. Good sized, smoking room! And bathroom. Need a bit of rejuvenation though. On some furniture. Nice long table for working on your laptop Too bad no swimming pool. Outdated furniture. No swimming pool
- Busman71 (10/5): I will be staying there again! - As I have said in my other reviews of PrimeBiz Surabaya, the staff were exceptional! The care and attitude of the staff was consistent throughout the Hotel. They were friendly and professional. The Hotel don't forget is only a 3 star hotel. Only it was clean and cleaned regularly. I will be staying at PrimeBiz Surabaya when I visit again. The bathroom in my room was dated and needed an upgrade, only it was clean. The room and the bed were comfortable. No true complaints about this hotel.
- Busman71 (10/5): I recommend PrimeBiz for you - As before a fantastic and affordable place to stay, the staff are wonderful. If you are travelling to Surabaya? I recommend PrimeBiz as a place that will do its best to make sure your stay is a good one Just the outdated bathroom, though it was still clean. No true complaints about anything
- Busman71 (10/5): PrimeBiz Surabaya thank you - Let's be honest, it isn't a 5 star hotel in the way of facilities, ONLY! the staff were of 5 star quality, they were friendly and professional and assisted myself to the best of their ability! A BIG THANK YOU! Also the price and location was fantastic. I thoroughly recommend this hotel to ALL solo and couple travellers. You will not regret it. As mentioned it is a three star hotel, so my expectations were reasonable, the bed was comfortable, the room was clean, only the bathroom was a little dated. That's it. Only it was clean and usable. No true complaints.
- Ricardus (7/5): Hotel was OK - They have a triple room (which we were not provided despite booked for it) They did not provide us the original booked non-smoking triple room, we had to argue to get a non smoking room. They finally provided us a non-smoking double room and added an extra bed which made the spacing very tight. This should have been an ok hotel if everything went smoothly. Location was off of the toll way with no direct access and must drive around through narrow roads..
- Dini (8/5): Tof - Friendly staff,good food,good price,comfort beds,enough space in the room and good location. Thin wall so you can hear the noise next door (room 602),no hair dryer.
- Distia (8/5): Very good -
- Khalil (7/5): Good - Room size The type of catell
- Ivan (7/5): Good -
- Renie (9/5): Superb -
- Shahbaz (4/5): No comment - location front desk staff
- Gelar (9/5): Superb -
- Erudite (9/5): Superb -
- Leroy (7/5): Good -
- Corey (4/5): Disappointing -
- Rikas (7/5): Decent place to stay, affordable price. Walking distance to nearby cafe, restaurant & mini store. - The hotel was located next to convenience store, a few local restaurants and a decent cafe to choose. The room was large enough for the 3 of us staying. Bathroom cleanliness was decent. Price range was affordable. We booked a room for 3 people but unfortunately the only room available is on the smoking floor. The cigarette smell is very distinctive and we have to spray the room in order to remove the smell. I think the reception staffs can absolutely improve their greeting skill and friendly smile for customers. Parking for cars were a bit tight.
- Marcus (7/5): Good -
- Krishna (10/5): Exceptional - Very new hotel with all clean and tidy, good to stay with family and the breakfast is excellent and also you can order lunch and dinner at optimum rate with very good quality.
- Harris (8/5): Very good -
- Shiela (8/5): Very nice hotel 20 minutes walk distance from Culinary - The desk in the room. the smell in the whole hotel and the room is really nice. its so relaxing. The toilet in the lobby is very nice,ciean, big size. There is like a cafe or more like a restaurant in the lobby. Very nice staffs. The shower head is very bad looking shabby and needs replacing. so the water didnt come out full The toilet clean but prefer the easy button to press to flush like most hotel I have been. The hotel didnt have non -smoking room for trple but they did what they can for us to have an extra bed without charge. But we had booked a triple room and the picture was very nice. only we didnt get what it looks on the picture .
- Endah (10/5): Exceptional -
- Okta (8/5): Very good -
- frederic (6/5): - Bon hôtel de gamme supérieure, dommage qu’il soit loin de la gare ferroviaire et de l’aéroport. Mauvaise insonorisation des chambres.
- Hussaini (10/5): Exceptional -
- Roger (10/5): - Nice breakfast selection, and staff were superb. Special mention for Ditya on reception who displayed outstanding customer service.
- Yoriko (10/5): - 価格が安いのに、十分綺麗だった。
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