Hotel East Lagoon

Location: Munai lane, Uppodai lake Road, Sinna uppodai, Batticaloa - 30000, Sri lanka, Batticaloa, lk

Star Rating: 7.5 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Terrace
• Family rooms
• BBQ facilities
• Lift / Elevator
• Tour desk
• Facilities for disabled guests
• Ironing service
• Car hire
• Currency exchange
• Shared lounge/TV area
• Shuttle service (additional charge)
• Public transport tickets
• Outdoor furniture
• Staff adhere to local safety protocols
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• First aid kit available
• Sanitized tableware & silverware
• Key access
• Food delivered to guest room
• CCTV outside property
• 24-hour security
• Security alarm
• Television in common areas
• Front desk (limited hours)
• Billiards or pool table
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Reception hall
• Exercise/lap pool
• Japanese garden
• Fishing nearby
• Swimming nearby
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Family Suite

  1 Double Bed and 1 Twin Bed

  Internet - Free WiFi

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Room service (limited), free bottled water, and refrigerator (on request)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a bidet

  Practical - Iron/ironing board and desk; rollaway beds (surcharge) available on request

  Comfort - Air conditioning

  Need to Know - Limited housekeeping

  Smoking And Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Desk
  • Private bathroom
  • Bidet
  • Bottle of water
  • Room service (limited hours)
  • Ceiling fan
  • Free WiFi
  • Smoking and Non-Smoking
  • Bedsheets provided

• Executive Suite

  1 Double Bed

  Internet - Free WiFi

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Room service (limited), free bottled water, and refrigerator (on request)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a bidet

  Practical - Iron/ironing board and desk; rollaway beds (surcharge) available on request

  Comfort - Air conditioning

  Need to Know - Limited housekeeping

  Smoking And Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Desk
  • Private bathroom
  • Bidet
  • Bottle of water
  • Room service (limited hours)
  • Ceiling fan
  • Free WiFi
  • Smoking and Non-Smoking
  • Bedsheets provided

• Family Room

  Featuring lagoon views, spacious air-conditioned rooms are equipped with a personal safe, a mini fridge, desk, a wardrobe and a flat-screen TV with satellite/cable channels. Rooms come with an private bathroom offering shower facility. Wi-Fi access is available at a surcharge.

  Max Occupancy: 5 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Lockers
  • Key access
  • Key card access

• Superior Double or Twin Room

  Bright, air-conditioned rooms are equipped with a personal safe, desk, a wardrobe and a flat-screen TV with satellite/cable channels. Rooms come with an private bathroom offering shower facility. Wi-Fi access is available at a surcharge.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Lockers
  • Key access
  • Key card access

• Deluxe Double Room

  Featuring lagoon views, larger air-conditioned rooms are equipped with a personal safe, a mini fridge, desk, a wardrobe and a flat-screen TV with satellite/cable channels. Rooms come with an private bathroom offering shower facility. Wi-Fi access is available at a surcharge.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Lockers
  • Key access
  • Key card access

• Honeymoon Suite

  The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. Boasting a balcony with lake views, this suite also features a mini-bar and a flat-screen TV with cable channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Lockers
  • Key access
  • Key card access

• Exclusive Suite

  This suite features a hot tub. Featuring 1 bedroom, this spacious suite offers 1 bathroom with a bath, a seating area and terrace where you can relax. The air-conditioned suite provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, executive lounge access as well as sea views. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Dressing room
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Bidet
  • Additional bathroom
  • Terrace
  • Linen
  • Dining table
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Lockers
  • Key access
  • Key card access

Guest Reviews

• Sugunam (7/5): - Hospitality was perfect. The staff I met were excellent. Very pleasant and helpful. A note: suggestion should treat every single customer equally, not judge by age or language or something. May need maintenance in the bathroom, sinks are broken and smelly, looks not nice. shower water flow so bad. Sometimes mosquitoes are in the room.
• Namasivayam (9/5): Great location, helpful and smiling staff, Abi was very helpful and cheerful. Enjoyed and well come back - Location, tranquil Safe lock was not working
• MAHESWARAN (5/5): -
• Rokshan (6/5): - Für Batticaloa ist das East Lagoon sicher eines der besten Hotels. Die Einrichtung ist zwar etwas altmodisch, aber alles war sehr sauber und das Badezimmer modern. Das Personal war freundlich, wenn auch etwas schüchtern. Das Essen hat uns leider überhaupt nicht gefallen, und die Wärme im Gang – und dadurch auch im Zimmer nach einem Tagestrip – war unangenehm. Mit der Klimaanlage war es im Zimmer aber gut auszuhalten. Sehr positiv waren der Roomservice, der gepflegte Poolbereich und die gute Sicherheit im Hotel. Insgesamt ein gutes Hotel für Batticaloa, jedoch nicht ganz auf dem Standard, den wir sonst gewohnt sind.
• Véronique (4/5): -
• John (6/5): -
• Kopitharun (7/5): - The air conditioner doesn't work.
• Heshan Dharmawardhana (9/5): -
• Thambirajah (6/5): It was an average hotel. - Staff is friebdly and courtiest. Water flow through showrs is not at all sufficent. When told about this to the management, they said they can't improve because the noise level increases if the pressure in increased. I havent got an invoice as I checked out early. Access to the room is NOT good as I had to carry my suite cases by a staircase.
• Bogdan (4/5): Our room had ants and we’ve seen 3 lizards inside, after we complained and offered a much better room. Ordered room serv - The location Dirty Room
• Richard (9/5): -
• Lokupothagamage (9/5): - Cleanness
• Lauren (8/5): Good pit stop on our road-trip North. - The location on the lagoon. The room and bathroom were very clean. The eclectic mix of decor. My husband said the food was very good. Kettle and fridge in the room. Good wifi and aircon. There is no blanket on the bed. No English TV channels. The mattress is too firm for my back (this can be good for others).
• Balendra (9/5): - Location N/A
• Vibeke (5/5): - Rent Langt unna Strand, restauranter og butikker
• Roger (3/5): Ikke dra hit. - Personalet i bufeen gjorde sitt beste Veldig forfallent. Elendig service i resepsjonen. Ligger langt fra alt man vil gjøre i ett dårlig strøk.
• Geran (10/5): Great location - The staff and it was clean
• Knicknack (10/5): Exceptional -
• Kopinath (10/5): Exceptional -
• Sivakumary (8/5): Very good - I liked the room and the staff The breakfast buffet was disappointed.
• Seyed (8/5): Very good - Cwlean
• Prabhahini (7/5): Good - Location ,
• Chandima (8/5): Nice hotel with friendly staff in Batticalo - It had clean rooms & size of the room was quite good. Location was nice with the lagoon view. AC couldn’t be adjusted in the room. Food taste & quantity can be improved to give value for money.
• Abdul (10/5): Exceptional -
• Gary (5/5): Bizarre decor, Bollywood meets Versailles. - Nice location , it was clean & had a kettle & fridge in the room It was the most expensive hotel on this trip, for a two star rating it was more expensive than our four star hotel in Colombo. Big room, but no atmosphere, & no bedside lights !
• Charlis (8/5): Very good -
• Rusikaran (10/5): Exceptional - Good Good
• Rajaratnam (9/5): Superb -
• Rebekka (3/5): Poor - nothing! We arrived late at East Lagoon. We had booked for four nights. When we got there, the man told us to pay for three nights first, which I did. Then he said about the fourth night: if I wanted to stay, we could sort it out later. Since we did want to stay, I said okay, we’ll book the extra night. Then he suddenly said it wasn’t possible. So I told him, fine, I’ll pay for the fourth night now, but then I expect to stay. No idea if he understood me or not – apparently not. He just did the checkout and said I had to pay. I paid, and then he basically told me there was no room. As a tourist, I find this kind of treatment really, really, really bad. I wouldn’t recommend this place to anyone. The hotel was full of mosquitoes, only the bath towel was changed – nothing else. The staff were very, very, very unfriendly. The only reason I stayed there was because my family lives ten minutes away. Ten years ago, the place was still friendly – now, not at all.
• Jude (9/5): Superb -
• Thambirajah (8/5): Very good - View from the room. Some bugs were there in the room.
• Adrian (7/5): Value for money. Rooms are quite spacious. Needs a bit of TLC - Breakfast was average Bathroom needs upgrading.
• Chrisbradford (8/5): Very good -
• Jeevanadan (10/5): Very calm & quite place to enjoy an holiday - Excellent Nothing
• Martin (7/5): Good - Location, views large comfortable bed and room. The restaurant appears to be a separate franchise but was clean and efficient The hotel is looking tired inside and we found that the superficial house keeping hasn't helped.
• Larissa (9/5): It couldn't be better - I really liked the cordiality and the excellent location of the hotel, close to the airport. I didn't like the food very much.
• Uday (9/5): Superb -
• Kamsala (6/5): Pleasant - Great location and easy check in The linens were dirty with blood stains and when reported got a new linen which also had stains.
• Ayan (8/5): Very good -
• Michael (10/5): Excellent - Friendly staff NA
• Thiruchelvam (9/5): Best place in Baticolo - It is located in a wonderful location. They should provide some water activities. Not much choice on breakfast
• Tim (6/5): Could do better - Location is lovely beside the lagoon. Food is good and reasonably priced and serving staff helpful and friendly. The hotel could be much better if it was properly managed and cleaned. We were given a Superior room at checkin despite booking a Deluxe with balcony. The room was very tired and dirty so we complained and were given a Super Deluxe room as the receptionist said they had no balcony rooms left. The room was much better than the first room but still had a non functioning AC control and a room safe that was not secured to the cupboard and unable to be closed. Wallpaper was also hanging off wall in places. The outside garden and pool area were also dirty and looked uncared for. It was a shame as staff in restaurant were friendly and helpful and food good...with a little more care and attention the hotel could be so much better.
• Dr (10/5): Exceptional - Peaceful place
• Ihshan (4/5): Only decent place to stay if you dnt mind rats in the room. - Location only One of my colleagues had a rat in the room. We informed the hotel. They said they fixed the issue. But the next day same thing happened. The food is over priced and not great. The indian menu took 40 mins to prepare. Not a great place unfortunately we had no option.
• Charlis (8/5): Nothing - Nothing Nothing
• Bahirathan (4/5): Disappointing - The restaurant was good and fairly priced. staff were helpful when trying to fix and move rooms. the check in process did not provide the wifi password and details required to stay at the hotel. room was far away from reception bugs in the room and so had to move.
• Axel (10/5): Exceptional - Nice setting at the lagoon. Not far from city center. Nice pool. Very luxury rooms.
• Rohan (8/5): Always a nice location to stay - Amazing location and view. They had put us in the old building next to the swimming pool. This one unfortunately needs maintenance. Luckily the manager could give us some discount. But always book the main building cause I've been there before and that's amazing.
• Mary (3/5): Location - Location . Big rooms. Helpful staff. Not clean. Bedsheets stained. Walls stained. Broken bins. Couldn’t reach plug sockets behind the head board. Water flow was slow. Toilet had residues after flushing.
• Julia (9/5): Great stay, beautiful location. - As we were driving our own tuktuk it proved a perfect location for us. Our huge room with 2 comfy beds and 2 balconies was fabulous. We got to see the sunset and sunrise. Loved the pool and the meal in the outside bure were delicious. The staff were friendly and helpful. Location was the best. Those crows are annoying.
• Raffaela (9/5): Superb -
• Van (7/5): Good - Nice staff, good location, best option for tourists since there’s nothing much in Batticaloa Bed was really uncomfortable en the place felt empty, not alive
• Raveenthiran (8/5): Very good - Location is best
• Ragavan (1/5): Very bad - Location was nice Rooms were very dirty, bedsheets had blood stains on them, toilet seat and and the whole toilet was moving in our room. We had three rooms all three rooms were not clean at all.
• Breskvar (8/5): Very good -
• Mohan (10/5): Exceptional -
• Aes (6/5): Pleasant -
• Jacques (9/5): Very Good hotel for first visit to Batticoloa - The location overlooking the lagoon is wonderful despite being somewhat out of town and away from easy-to-hail tuk-tuks. The staff were helpful and the swimming pool was great. There is a restaurant on site that is open 8 am till 9 am. At the prices proposed it was wonderful value for money although a little sad as it was large but not very busy when we went The restaurant was good, but unfortunately, a lot of the dishes were not available, which was a pity so we were reduced to our choices, particularly of Western Dishes so for some of us with a dislike of spicy food this was a little limiting
• Thunanjanan (7/5): Good -
• Mark (8/5): Very good - Great value Too far from town for me. Some people might like that though
• Gopy (1/5): Value for money is very bad - Dinner is good. I booked the room via booking.com with breakfast. But in the reception they said they didn't provide breakfast for that. My daughter expect swimming pool But they temporarily closed.
• Crew (9/5): passing by this area driving from Trincomalee to Haputale - Big hotel with pool and conference hall etc...not exactly a Sri Lanka traditional place which is what we look for as a tourist like us. Everything worked including the elevator. everything was good at this hotel for one or 2 nights.
• Siva (9/5): Enjoyed the stay in a quite environment - Quite place Nice view Tasty food
• Ambikapathy (10/5): A decent hotel in Batticaloa for affordable price. - Good clean hotel near to the lagoon. Staff is very friendly and helpful. The best hotel in Batticaloa. Food choice at restaurant is inadequate.
• Subajini (6/5): Pleasant -
• Arirajasingham (7/5): Value for money - Location No toilet tissues Not enough tea bags
• Chelliah (8/5): Very good - Location Seating at reception
• Dulanjala (10/5): Exceptional -
• Siva (7/5): Beautiful place to stay but expensive - The view, location, Maintenance must be done properly. Need more staff
• Suventhirakumar (8/5): Very good -
• Thuru (1/5): Bad -
• Falk (8/5): Very satisfactory -
• Dennis (8/5): Very good - Big hotel complex with nice views of the lagoon. Close to the city center yet very quiet. Staff was friendly and rooms was clean Rooms are starting to get a bit outdated. No western style breakfast available
• Kate (4/5): Would not recommend to international tourists accommodation average and Batti does not warrant overnight stay - Great views and room was reasonably clean Advertised with fridge, safe in room - had neither , nor did we have any hot water. Rubbish outside room for length of stay . Clearly not set up to cater for international tourists. Staff could care less about what website offered and what was in situ nor the fact we had not hot water - felt like episode of faulty towers .
• Nidhar (8/5): Very good -
• Aravinthan (6/5): Ok - . Crape color scheme
• Joseph (9/5): great time at hotel - breakfast could be better
• Subramaniam (7/5): Good -
• Nakulan (6/5): Pleasant -
• Christina (4/5): Very dissatisfied - The water was always hot and the pineapple juice good Staff not really interested on our arrival not shown where dining area bar etc were in relation to our rooms and other general info like eating times not given. Rooms not maintained properly torn curtains peeling wallpaper surprising in a hotel only 5 years old. The bathroom was smelly and not cleaned I had to go out and purchase cleaning products and clean it myself before using it 😳 I did complain and they did clean the room properly thereafter but whole hotel not clean and not maintained there were torn sheets with stains on as well as stains on the towels provided all in all pretty shabby for such a new hotel a real pity as it could be very nice. Breakfast was poor as was the evening meal and service we didn’t eat there again for the whole 4 days we stayed
• Vinoba (6/5): Good value for money, friendly staff - Good location to the city. Have to say the manager and the staff are quick to respond to issues and resolve them quickly. They are super friendly and approachable. They try to do their best to make your stay comfortable. But the hotel need serious investment to refurbish and re decorate, it has true potential to be a luxury hotel in Batticaloa. It could be cleaner , the fridge in the room was dirty and we couldn’t use it. The sofa in the suite could be cleaner too. The decor is outdated and need a bit of a refresh.
• Raguvaran (10/5): Will visit again - Everything Nothing
• Nishan (8/5): Very good -
• Krishna (7/5): Good -
• Sue (8/5): A good place to escape the bustle of the city. - Food was good ,room large and well appointed.large modern bathroom. Located a little out of the way.
• Sandra (6/5): Ok ish. - Hotel has lovely views out onto the water. Hotel located at end of residential street, need vehicle to go anywhere No information about what is on offer Pool not really conducive to relaxing swim
• Jean-claude (8/5): Very good - Beautiful location and good, efficient service. Very friendly staff. Nice room with a tiny balcony Doors will need to be fixed to go to the balcony. Big and bland restaurant. Not a welcoming place.
• Rita (8/5): Very good location near to the town - Breakfast was good peaceful location Hot water was not warm enough
• Fathima (10/5): Helpful staff -
• Sam (6/5): Enjoyed the location, the hotel management was absent. - Location is excellent. Incompleteness in booking the rooms when we arrived. There were no towels in the room. Refrigerator was missing in the room that we were given. Hallways were dark.
• Tharanga (5/5): Passable - Big room space. Food is horrible.. Very old sea food we had in dinner with my friend and after we never try the food from them. Since they are in lagoon I only prefer Sea food to my Spanish friend and he was so dissapointed.
• Muththettuwa (10/5): Exceptional -
• Shreen (8/5): Very good -
• Mohamed (1/5): Bad - Location and Room
• Rajagopal (10/5): Exceptional -
• Farhan (7/5): Good -
• Rohan (9/5): Great place - Beautiful location.
• Naveetha (10/5): - Very good staff customer svc
• Gayani (6/5): Pleasant - Value for money Beautiful location Staff need to be more trained
• Katya (7/5): Good - The manager was a lovely man. Extremely helpful. It was very dusty in our room.

Photos