Grand Hotel Bansko - Fitness & SPA

Location: 5 Glazne Str., Bansko, bg

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Guest education on local ecosystems and culture
• Clubhouse
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Hot tub/Jacuzzi
• Sauna
• Massage services
• Packed lunches
• Ski storage
• Hammam
• Non-smoking throughout
• Private check-in/check-out
• Board games/puzzles
• Concierge service
• Kid meals
• Heated pool
• Entertainment staff
• Coffee Shop on site
• Fruits
• Shallow end
• Spa/wellness center services
• Steam room
• Beauty Services
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Key card access
• Happy hour
• Aerobics
• Supervised childcare/activities
• ATM/banking
• Shopping on site
• Ski storage
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Access to nearby indoor pool
• Access to nearby outdoor pool
• Ski equipment rentals on site
• Ski lessons on site
• Self parking (surcharge)
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Games
• Housekeeping on request
• Concerts/live shows
• Clubhouse
• Wine release events
• Reception hall
• Exercise/lap pool
• Fishing nearby
• Casino nearby
• Health or beauty spa nearby
• Horse riding nearby
• Ski lift privileges
• Snow sports gear
• Swimming nearby
• Hosted evening meal (reserve)
• Bicycle-friendly property
• Guest education on local ecosystems and culture
• Vegetarian menu options available

Rooms Available

• Executive Double Room

  Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV, soundproof walls, a mini-bar, a seating area as well as mountain views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Wine or champagne
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Mobile hotspot device
  • Key card access
  • Free gym access

• Deluxe Double Room

  Equipped with a flat-screen cable TV, mini-bar and air conditioning.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Wine or champagne
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Mobile hotspot device
  • Key card access
  • Free gym access

• 1-Bedroom Apartment (2 adults)

  It is ideal for 2 adults and 2 children.

  Max Occupancy: 4 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Additional toilet
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Wine or champagne
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Mobile hotspot device
  • Key card access
  • Free gym access

• 2-Bedroom Apartment

  It is ideal for 4 adults and 2 children.

  Max Occupancy: 5 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Additional toilet
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Additional bathroom
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Wine or champagne
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Mobile hotspot device
  • Key card access
  • Free gym access

• One-Bedroom Apartment - Penthouse

  This apartment is set on the last floor and offers mountain view. It has a seating area and a bedroom, a flat-screen TV and a bath.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Fireplace
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Terrace
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Wine or champagne
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Mobile hotspot device
  • Key card access
  • Free gym access

• 1-Bedroom Apartment

  This apartment features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The apartment's kitchenette, which features an electric kettle, is available for cooking and storing food. This apartment is air-conditioned and has a seating area with a flat-screen TV, soundproof walls, a mini-bar, a dining area, as well as a wardrobe. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Radio
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Wine or champagne
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Mobile hotspot device
  • Key card access
  • Free gym access

Guest Reviews

• Dobromir (9/5): -
• TSVETELINA (9/5): -
• Kseniia (7/5): Good location and plenty of food, although much of it wasn’t very tasty. The room and SPA were very good. - Beautiful view from the window, great pools and sauna, and there’s lemon-infused water. The unlimited ice cream is delicious. Tasty pizza. Polite staff. Nice room with a large bed, blackout curtains, and a balcony with a beautiful view. Delicious cocktails. It’s located right next to the bus station. Half of the spa facilities and saunas were not working. The salt room was cold. Children were entering the Pulse Therma area from the pool side, even though it’s not allowed. The food was also an issue - even though there was plenty of it, all the hot dishes were disappointing: the croutons were cold, the meat was bland, and the spaghetti had almost no sauce.
• Iliyan (5/5): -
• parkova (10/5): -
• Endrit (7/5): - Spa is perfect Rooms like in 1950
• Elena (10/5): -
• COSMIN (5/5): -
• Vanesa (1/5): -
• Valentina (6/5): Хубаво СПА, но с уловка. Качество на храна - лошо - Гост съм на хотела за 2ри път. Преди години бях много впечатлена, сега освен новото спа, което са изградили (което наистина е страхотно и има adults only зона - но и това има уловка) и привлича гостите - на другото му е паднало качеството. 1. Ултра ол инклузива им на вече 5* хотел им беше под всякаква критика - а преди години именно това ме беше впечатлило. Сега храната беше много зле - супер безвкусна, 2 дена карах на пица (а и тя все вегетарианска беше) - останах направо гладна. Особено когато си си заплатил ол инклузив и останеш крайно разочарован от храната не е приятно. Единствено закуската биваше - обяд и вечеря супер безвкусни - какво ли не пробвахме компания от 6 възрастни - ами не ставаше! Десертите, които уж са постоянно достъпни в “Снек бара” в лобито където има десерти, бисквити и тн - половината витрина се заплаща, а това включено в ол инклузива изглежда смешно. Платихме си и торта - която на следващия ден беше предложена и на вечеря на блок масата :) не че ставаше нито тя - нито другите десерти, но беше потресаващо как се искат допълнително пари, за нещо което после се предлага на всички.. А пък да не говорим за качеството на алкохола, включено в ол инклузива… на вечеря си поръчвахме вино а ла карт, защото другото не се пиеше - сипват най-нисък клас вино. Водката (като уж алкохола трябва да е висок клас) - разлошка водка :). Коктейлите включени - 3 на брой - секс на плажа, джин с тоник и текила сънрайз (за който нямаха сок ананас и дефакто не могат да го приготвят). В спато само бара на вън има ол инклузив (и то работи до 19ч защо, при положение че Спато работи до 22?). Вътрешния бар в спато се заплаща. 2. Adults only SPA зоната - която е страхотна, обаче гривната с която влизаш там след 4тия час спира да работи? Защо? Отиваш да питаш на рецепция - ами че безплатния престой бил до 4часа, а след това се заплащало по 10 евро на човек на ден?!? Къде пише такова нещо? Нито на сайта, нито в букинг, нито в самото СПА е обозначено, нито пък при настаняване ти дават такава информация. Разбираш я в последствие - та ходихме да спорим на рецепция - както е това нещо?
• Skalska (8/5): -
• Kristiyan (8/5): -
• Rumiana (10/5): -
• Jana (10/5): -
• Spiridonova (9/5): -
• Yordan (10/5): -
• Ivan (10/5): -
• Лазар (10/5): - Страхотно преживяване в Grand Hotel Bansko! Персоналът беше любезен и отзивчив, стаята – чиста и поддържана, а СПА зоната – просторна и перфектна за релакс. Храната съответстваше на класата на хотела. С удоволствие бих посетил отново!
• Thomas (10/5): -
• Bleon (10/5): -
• sabri (10/5): Tip top wider mal - Die Personal wahr freundlich und sehr sauber Dass Büffe tail weisse wahr kalt aber sauber und frisch lecker Dass Hotel ins sich ist alt
• Jovan (10/5): Great SPA relax experience and comfortable stay, with a few small (just 2%) areas for improvement. - Everything was excellent and well organized. The SPA area is great and has everything you need for relaxation. The outdoor pools were warm and very relaxing, and the thermal facilities were amazing. FOOD was excellent, and with the ALL-inclusive option, everything exceeded our expectations. Keep up the great work! To be honest, I expected that everything could be ordered at the outdoor pool bar, but the selection was limited. The coffee was not very good, both at the bar and in the restaurant. Also, the staff could be a bit more friendly and welcoming 🙂
• Nikola (10/5): -
• Todor (5/5): -
• Guest (10/5): -
• Росен (4/5): -
• Vanya77 (9/5): -
• Diana (10/5): -
• Теодора (10/5): - Хотелът е страхотен. Стаята е просторна и чиста. Храната е в изобилие и е изключително вкусна. Басейните са топли и чисти. Масажите са страхотни. Фитнесът е супер. Определено си заслужава почивката там. Паркингът не поема всички коли и пред хотела се заплаща, което е излишно за тази цена. Пет от басейните са с ограничен достъп по 4 часа на ден, което отново никъде не е споменато.
• Вера (10/5): -
• Alex (10/5): -
• Е. (10/5): - Храната беше страхотна, СПА зоната - също. Ще посетя хотела отново. Нямам забележки
• 808hristinaa (10/5): Great stay - Our stay at the Grand Hotel Bansko was extremely pleasant. The room was spacious and very clean, the food – plentiful and extremely tasty, and the SPA center was truly impressive – modern, well-maintained and ideal for complete relaxation. We would be happy to visit again!
• 453tsvetelinal (10/5): Grand Hotel Bansko - An exceptionally pleasant experience at Grand Hotel Bansko! The hotel offers excellent conditions for a relaxing stay – the rooms are clean, cozy, and well-equipped. The staff is friendly, professional, and always ready to help. The SPA area is of a high standard, and the new facilities contribute to a truly relaxing experience. The food is разнообразна and delicious, and the atmosphere is calm and enjoyable. I would gladly visit again and highly recommend it to anyone looking for comfort and quality in Bansko!
• Ivan (8/5): -
• Antonov (10/5): 10/10 - Great service provided by this place. The spa area is the equivalent of a high-class alpine hotel. Combined with the delicious food, pleasant atmosphere and proximity to Pirin National Park, it is incomparable.
• H3600AP_ (10/5): I am satisfied with the hotel and highly recommend it. - At Grand Hotel Bansko, attention to detail and comfort are evident throughout the overall concept. The hotel offers a good balance between active pursuits and opportunities for relaxation. The environment is pleasant and well organized. It is a suitable choice for different types of tourists. The hotel provides excellent conditions for a family vacation, with amenities appropriate for both adults and children. The food is varied and well balanced, contributing to the overall enjoyable experience.
• Alexander (7/5): -
• Стоянова (10/5): -
• Костадинова (10/5): -
• hrisinka (2/5): Absolutely terrible - It’s the first time I am writing a negative review, but I can’t help it. Absolutely disgusting place. Ratio quality price is the worst I’ve ever experienced. Amortisized, dirty and depressive… The food is horrible. We will definitely not stay. So disappointing!
• trifonp438 (10/5): Very different from what was in the past! The hotel is refurbished, with new SPA and padel court - We spent a weekend with friends at Grand Hotel Bansko and were genuinely pleasantly surprised. The biggest “wow” for all of us was the new Pulse Therme SPA center. It’s not just the size that impressed us, but also the actual facilities — especially the salt thermal zone with the warm mineral pool and the aroma sauna, where short steam rituals are held throughout the day. We also loved the large hydromassage pool with different water-jet zones — you can literally get a full water massage without having to wait. We also tried the ice bucket and the thermal contrast shower — a perfect combo after the saunas. You can tell the SPA was built following the Pulse Fitness & SPA standards, because everything is designed and executed on a professional level. The all-inclusive food exceeded our expectations as well — fresh, varied, and nicely presented. Breakfast had everything you’d expect (yes, there is an omelette station), lunch often included grilled options, and dinners offered a good selection of meat, fish, and vegetarian dishes. We appreciated that everything was constantly replenished, so there was no need to rush for anything. A big plus was the hotel’s padel court. We played twice — the surface is new, the nets are tight, and the court is well lit, so it’s perfect even for an evening game. It was the ideal activity between the SPA sessions and dinner. Overall, the stay exceeded our expectations — the new Pulse Therme makes a huge difference, the food is solid, and the atmosphere is truly relaxing. We would definitely come back, especially for the SPA and the padel court.
• Nomad621088 (10/5): A Relaxing Stay at Grand Hotel Bansko - Our stay at Grand Hotel Bansko was truly wonderful. The rooms were spacious, clean, and very comfortable, offering everything needed for a relaxing getaway. The staff was friendly and attentive, always ready to help with a smile. We especially enjoyed the spa facilities, which were well-maintained and perfect for unwinding after a long day. We loved the thermal pools. The breakfast selection was excellent. Overall, it was a fantastic experience, and we would gladly return again in the future!
• radostinv2026 (10/5): One of the best - Spent the weekend with my family. The new SPA is amazing - feels like the little brother of Grand Hotel Therme haha. Rooms were clean, staff was excellent and so was the food. As overall it’s probably the best place to stay in Bansko for SPA and skiing.
• B6428IL_ (10/5): Great hotel Grand hotel Bansko - Great hotel for a relaxing stay. The spa area is impressive, rooms are comfortable and the staff is friendly and helpful. Would definitely come back.
• Oleksandr (9/5): -
• Anastasiia (10/5): -
• NAYDEN NAYDENOV (8/5): -
• Yordan (8/5): Уникално и нещо различно бих се върнал - Всичко беше прекрасно храната беше разнообразна и много вкусна.спа центъра беше уникален Персоналът в двата спа центъра бяха изключително груби и невъспитани нямаха желание за работа
• Hristina (10/5): -
• Tsekoslava (8/5): -
• Pencheva (10/5): -
• Robert (8/5): -
• Andrey (6/5): Good SPA - The new SPA section is very nice. Bathroom was clean. Bed was not comfortable and the AC was making noise the whole night. Lots of different food but nothing was delicious. Generally old hotel.
• Novilene (9/5): it was perfect for a quick getaway spa, get some rest and play a bit of snow - spacious the food were satisfactory
• Cristina (7/5): -
• Дани (10/5): - Всичко както винаги беше на ниво а новото СПА е просто уникално. Прекарахме си страхотно. Няма нещо което да не ни е харесало. Всичко беше на ниво.
• Alper (10/5): -
• Alper (10/5): -
• Божидара (9/5): Релакс - Хотелът предлага отлични условия за почивка – просторни и чисти стаи, комфортни легла и приятна атмосфера. СПА зоната е на високо ниво и създава усещане за истински релакс. Персоналът беше любезен, усмихнат и отзивчив през целия ни престой. Закуската беше разнообразна и вкусна, с богат избор за различни предпочитания. Локацията също е удобна – близо до центъра и с лесен достъп до основните атракции. Като цяло престоят ни беше много приятен. Единствено бих препоръчала малко повече внимание към детайлите в поддръжката в някои общи части, както и по-добра организация в пиковите часове в СПА зоната, когато е по-натоварено.
• bulgarians2026 (2/5): Guest for coffee to the lobby policy. - Today I stopped by the lobby bar for a coffee, but a gentleman working at the entrance, refused to let me in, stating that only hotel guests are allowed to sit and have coffee at the lobby bar. This is the first time I have ever encountered such a policy in a hotel that is supposedly high-class. Due to lack of time today, I did not pursue the matter further, but next time I will contact the authorities and seek legal clarification on whether non-hotel guests are allowed to sit in a hotel café or not.
• Zacharias (10/5): The BEST hotel in Bansko - The BEST hotel if you want winter holidays on Bansko. The room was very clean , large and with nice view. The breakfast and the dinner is the richest I have ever seen with the best quality and quantity choices. But the highlight of the hotel is the bright new spa facilities..you will experience 10 pools (3 outdoor very hot with DJ). Value for money choice and one of the best hotels I have ever been!
• FoodQueens (2/5): Need better staff that must help the customers for a five star hotel …… - Title: Not Worth It The rooms are outdated and in need of renovation. The breakfast was good, but that was the only positive part of our stay. Most of the staff were rude and unwilling to help, even at the spa. Only one gentleman at the reception was polite and helpful; the morning shift made us feel like they were constantly trying to charge us extra. Overall, we felt that tourists are not truly appreciated in Bansko and that there is a constant focus on taking more money. At €250 per night, this hotel is absolutely not worth the price, mainly due to the unfriendly and unprofessional service. We would not return.
• Mila (10/5): - Останах очарована от престоя си в Гранд Хотел Банско! СПА центърът е огромен, поддържан, иновативен и предлага невероятно разнообразие от сауни и басейни. Стаите са топли, чисти и много уютни. Храната и ресторанта също са на високо ниво. А пък атмосферата, което за мен е изключително важно, те кара да се чувстваш като у дома си! Със сигурност ще посетя отново!
• Julie (8/5): -
• Athanasios (6/5): - Διαφορετικό δωμάτιο από ότι είχαμε κλείσει.
• Иванова (10/5): -
• Sivan (8/5): -
• Slavena (10/5): Комфорт, СПА и отлично обслужване - Престоят ни беше повече от приятен – просторни стаи, топла атмосфера и чудесен СПА релакс. Ол инклузивът надмина очакванията ни – изключително богато и разнообразно меню, прясна и вкусна храна и отлична организация. Всеки ден имаше различни предложения, така че винаги имаше какво ново да опитаме. Персоналът беше изключително внимателен и ипределено е място, което биме посетили отново.
• Мелиса (10/5): Бихме повторили със сигурност. - Хотелът е на високо ниво и напълно си заслужава, ако сте решили да се отдадете на почивка и релакс. Стаята ни беше чиста и топла. Персоналът е мил и отзивчив, като ни поднесоха комплимент по повод рожден ден, с което си личеше тяхното старание да ни осигурят приятен престой. СПА зоната е чудесна, има всички удобства и разбира се най-приятна е новата част, която е 18+. Храната изобилстваше. Едната вечер - събота, имаше твърде силна музика по време на вечерята с изпълнител на живо. Единствено това не беше приятно за хората, които желаят да релаксират и да хапват на спокойствие, говорейки си.
• Τσιουλακης (4/5): - Τα σπα και το μασαζ Το φαγητό, η εξυπηρέτηση ανύπαρκτη. Το ξενοδοχείο διαφημίζεται για 5 αστέρια και είναι 4 και οι παροχές που μας προσέφερε ήταν για 3 αστέρων (εκτός το σπα και το μασάζ, πολύ καλό).
• Τσιουλακης (5/5): -
• Risina (8/5): Great facilities, staff is rude - The hotel facilities were great, the rooms were big, clean, and comfortable. The spa was truly amazing it had everything it was very relaxing and beautiful. The food was nice there were a lot of choices however most of the time it was cold. The staff was rude, I asked for early check in and they couldn't even respond. They failed to tell us about parking and we got a ticket on our stay there from the police. Next they made us pay for parking on certain areas at the check out on which we were not informed at all.
• Laura (9/5): - Mancarea, zona Spa, zona lounge a hotelului caldura stricata in camera
• Велина (10/5): - Избрахме хотела за ски и спа почивка и беше повече от прекрасено! Изключително професионално отношение, любезен и отзивчив персонал. Стаята беше просторна, много чиста с всичко необходимо. СПА центърът е любимото ми място – басейните са топли и поддържани, сауните и релакс зоната създават страхотна атмосфера. Храната в ресторанта е изключително разнообразна и вкусна. Близо е до центъра и с лесен достъп до ски пистите с осигурен шътал. Изкарахме си прекрасно!
• Claudiu (9/5): Excellent value for money. - Lovely staff, family-friendly facilities, tastefully designed lobby area, great breakfast, very nice SPA area. The rooms in block C could use some updating.
• YANI (4/5): Абсолютно не си заслужава парите! Не бих повторил! - Отношението на персонала. На ниво бяха всички, с които контактувахме и на рецепция, и в ресторанта. СПА-то е хубаво. Стаята в този така наречен ПЕТЗВЕЗДЕН ХОТЕЛ беше на нивото на хубав хотел от 2 звезди. Касата на вратата на банята падаше. Маркучът на душ слушалката се скъса на първия ден. Стаята е МНОГО МАЛКА за 220 евро на ВЕЧЕР!!!Смесителят на мивката сякаш беше останал от някъде другаде, изключително неудобна за използване. Доста стар и износен интериор като цяло в стаята.
• Lenuta (10/5): -
• Stefan (10/5): -
• Rose (10/5): -
• oshri (9/5): - הבריכות מושלמות
• Ana (10/5): -
• oshri (9/5): -
• Vlad Mircea (10/5): -
• slavenag2026 (10/5): Worth visiting - Very good hotel with a unique and well-maintained spa center – a great place to relax after skiing. The food is diverse and offers plenty of options for different tastes. The shuttle transfer to the ski slopes is convenient and well organized, which makes the stay even more comfortable. Overall, a good choice and worth visiting.
• kristinabA5202IZ (10/5): Top hotel - Perfect hotel - unique SPA, great food.
• _U8116AL (10/5): Great hotel - Great hotel with wonderful food and an amazing spa. Highly recommended.
• 194nevenav (10/5): Pure Relaxation & Five-Star Comfort - This place feels like a sanctuary. Everything about our stay was designed to create a sense of calm and indulgence. The spa area is simply stunning – multiple pools, saunas, and relaxation zones that allow you to completely disconnect from everyday life. The massages were divine and truly therapeutic.
• heckj2020 (10/5): It was great - Loved it. The food, the spa and the gym. The new additions are great.
• K4656PZ_ (10/5): Best hotel in Bansko - The new spa is perfect. The restaurant has a huge variety of food.
• _mladenova_maria (10/5): Top hotel - Perfect hotel, nice base, everything you need!
• Mariyan (10/5): -
• COSTAS (10/5): -
• Μαρια ολγα (7/5): Ωραίο ξενοδοχείο ,μόνο το σπα αξίζει μπορώ να πω! Το εστιατόριο έτσι κ έτσι κάθε μέρα τα ίδια και αρκετά παγωμένα φαγητά - Μόνο το spa αξίζει στο ξενοδοχείο !!!! Το προσωπικό αγενέστατο !στο εστιατόριο πολύ αγενείς ούτε χαμογελούν ούτε μιλάνε μέσα στα μούτρα ! Καμία εξυπηρετηση ! Ένας κύριος στη ρεσεψιόν αρκετά εξυπηρετικός ! Και οι κύριες που καθαρίζουν τα σπα μόνο αυτές γελάνε ! Οι καθαρίστριες στο δωμάτιο μόνο σεντόνια άλλαζαν καμία καθαριότητα όσο αφορά το μπάνιο ,και καθε μέρα ζητούσαμε μπουρνούζι για το γιο μας !
• Биляна (4/5): -
• Darko (10/5): -
• Valon (9/5): -
• Marios (7/5): -
• donnadK8504XC (4/5): Better off finding somewhere else - Not worth it for the price. You expect better for what you pay but it’s all underwhelming and disappointing. Rooms are outdated and in need of severe maintenance. Feels like they renovated the spa and keep that area modern but the rooms they don’t bother with. The acs are old and don’t work properly. The power kept going out randomly, very slow internet. Staff is arrogant and unprofessional. No one knows how to speak basic English, you ask the receptionist questions and they give an attitude like you’re wasting their time. Do not rent the ski equipment from there, you’re better off renting closer from the gondola. The only highlight we had from our stay was the spa, and the breakfast buffet which although had a wide variety some stuff was inedible. Apart from that it was not worth the money and I would not recommend
• ΘΕΟΦΙΛΟΣ ΝΕΑΝΙΔΗΣ (9/5): -

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