TownePlace Suites by Marriott San Bernardino Loma Linda
Location: 10336 Richardson Street, Loma Linda, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Amenities
TownePlace Suites by Marriott San Bernardino Loma Linda offers air-conditioned rooms with full kitchens, perfect for an extended stay. The hotel also features a garden, outdoor pool, and terrace for guests to relax and unwind.
Delicious Dining Options
Start your day with a complimentary Continental breakfast and savor American cuisine with Vegetarian options at the on-site restaurant, The Zone Kitchen & Bar. The perfect spot for a delicious meal without having to leave the hotel premises.
Convenient Facilities
Stay connected with free WiFi, take care of business at the on-site business center, or seek assistance anytime with the around-the-clock reception. Additionally, guests can enjoy barbecue facilities for a delightful outdoor dining experience.
Book your stay at TownePlace Suites by Marriott San Bernardino Loma Linda for a perfect blend of comfort, convenience, and culinary delights.
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Electric bicycle charging station
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Terrace
- Pets allowed
- Lift / Elevator
- Safety deposit box
- Fax/photocopying
- Hot tub/Jacuzzi
- Shared lounge/TV area
- Board games/puzzles
- Kid meals
- Heated pool
- Outdoor furniture
- Fruits
- Shallow end
- Pet bowls
- Pet basket
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Shopping on site
- Front desk (limited hours)
- Free wired internet
- Golfing on site
- Self parking (surcharge)
- Fitness facilities (surcharge)
- Internet access
- Private picnics
- Wine release events
- Reception hall
- Exercise/lap pool
- Japanese garden
- Swimming nearby
- Electric bicycle charging station
- Charcoal grill
- Pool toys
Rooms Available
-
Suite, 1 Bedroom, Mountain View
1 Queen Bed and 1 Double Sofa Bed
570-sq-foot room with mountain views
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - 49-inch LCD TV with premium channels and Netflix
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - A down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Desk, double sofa bed, and safe; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Accessibility - Height-adjustable showerhead
Eco-friendly - Recycling bin
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Oven
- Stovetop
- Toaster
- Sofa bed
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Weekly housekeeping provided
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Paper towels
- Freezer
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Change of towels (on request)
- Change of bed sheets (on request)
-
Studio, 1 King Bed with Sofa bed, Mountain View (Mobility Accessible, Tub)
1 King Bed and 1 Double Sofa Bed
334-sq-foot room with mountain views
Internet - Free WiFi
Entertainment - 49-inch LCD TV with premium channels and Netflix
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - A down duvet and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Safe, iron/ironing board, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Accessibility - Height-adjustable showerhead
Eco-friendly - Recycling bin
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Stovetop
- Toaster
- Free WiFi
- Down comforter
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Paper towels
- Freezer
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Change of towels (on request)
- Change of bed sheets (on request)
-
Studio, 2 Queen Beds, Mountain View (Mobility Accessible, Tub)
2 Queen Beds
431-sq-foot room with mountain views
Internet - Free WiFi
Entertainment - 49-inch LCD TV with premium channels and Netflix
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - A down duvet and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Safe, iron/ironing board, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Accessibility - Height-adjustable showerhead
Eco-friendly - Recycling bin
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Stovetop
- Toaster
- Free WiFi
- Down comforter
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Paper towels
- Freezer
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Change of towels (on request)
- Change of bed sheets (on request)
-
Suite, 1 Bedroom, Mountain View (Mobility/Hearing Access, Roll-In Shwr)
1 Queen Bed and 1 Double Sofa Bed
570-sq-foot room with mountain views
Internet - Free WiFi
Entertainment - 49-inch LCD TV with premium channels and Netflix
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - A down duvet and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Safe, iron/ironing board, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Accessibility - Height-adjustable showerhead
Eco-friendly - Recycling bin
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Stovetop
- Toaster
- Free WiFi
- Down comforter
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Paper towels
- Freezer
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Change of towels (on request)
- Change of bed sheets (on request)
-
Studio, 2 Queen Beds, Mountain View (Hearing Accessible)
2 Queen Beds
431-sq-foot room with mountain views
Internet - Free WiFi
Entertainment - 49-inch LCD TV with premium channels and Netflix
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - A down duvet and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Safe, iron/ironing board, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Accessibility - Height-adjustable showerhead
Eco-friendly - Recycling bin
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Stovetop
- Toaster
- Free WiFi
- Down comforter
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Paper towels
- Freezer
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Change of towels (on request)
- Change of bed sheets (on request)
-
Studio, 2 Queen Beds, Mountain View
2 Queen Beds
431-sq-foot room with mountain views
Internet - Free WiFi
Entertainment - 49-inch LCD TV with premium channels and Netflix
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - A down duvet and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)
Accessibility - Height-adjustable showerhead
Eco-friendly - Recycling bin
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Stovetop
- Toaster
- Free WiFi
- Down comforter
- Weekly housekeeping provided
- Free cribs/infant beds
- Bedsheets provided
- Paper towels
- Freezer
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Change of towels (on request)
- Change of bed sheets (on request)
-
King Studio with Sofa Bed and Mountain View
This studio has air-conditioning, a kitchen, a closet organizer, a 49" HD TV with Hulu and Netflix capabilities, and a microwave.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Sofa
- Alarm clock
- Stovetop
- Toaster
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Adapted bath
- Wine or champagne
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
-
Queen Studio with Two Queen Beds and Mountain View
This studio features air-conditioning, a fully equipped kitchen, a closet organizer, and a 49" HD cable TV.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Alarm clock
- Stovetop
- Toaster
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Wine or champagne
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
-
One-Bedroom Queen Suite with Sofa Bed and Mountain View
This suite has air-conditioning, a fully equipped kitchen, a closet organizer, a 49" HD TV with Netflix and Hulu capabilities, and a microwave.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Sofa
- Alarm clock
- Oven
- Stovetop
- Toaster
- Cleaning products
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Adapted bath
- Wine or champagne
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
-
King Studio with Sofa Bed and Mountain View - Hearing Accessible
The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Hearing accessible
Guest Reviews
- Maritza (10/5): -
- Karen (10/5): -
- Ramirez (10/5): -
- Ukiah (10/5): -
- Ukiah (10/5): -
- Valerie (8/5): It was a great stay... - The location, cleanliness and staff were all great. Breakfast was ok. They sometimes had meat with no waffles or pancakes. Other times it was the other way around.
- Brynn (10/5): -
- Jessica (5/5): - Well, at first walking, they were. I'm not very pleasant. They said they couldn't accept a card that I eventually ended up using, and it did accept it. Um, the rooms are clean. It was quiet. It's just a staff's not very comfortingly. Welcoming here. I'd recommend stay there if you want a lonely unfriendly. Just be left alone.Clean place to stay but I go back there again.It was quiet and it was clean.
- Brenda (10/5): Had been in town for a family reunion,this place offered me a great place to stay. - It was great,it offered a lot of choices, almost anything l wanted they had it! l honestly can't find anything that l disliked about my stay! Had
- Farida (8/5): - Friendly staff. Cozy room Everything good
- Toni (10/5): -
- Korissa (2/5): Loved the room not the lady I encountered at the front desk at check out. - The staff was extremely rude upon checking out. She made extremely difficult to rebook the room. She appeared prejudice as was unaccomidating After expressing her bigotry she denied me assess to the room. I was forced very quickly to exit since it was check out time. She was a horror! The staff I encountered at check out.
- Tiffany Jane (10/5): - As a hotel snob I can confirm that this hotel is superb. It’s clean, well maintained and honestly the friendliest place I’ve stayed. Everyone was helpful and kind. Breakfast was great everyday, lots of options. The pool was maintained and cleaned, the hot tub was wonderful. Very relaxing. Housekeeping was friendly and did a great job. We arrived early and they were helpful with giving us a place to hang out until a room was ready, they let us use the pool while waiting, 10/10 will stay here again. Samantha is incredible. Thank you for a great stay!!
- Mary (10/5): - Very clean
- Ariadnie (8/5): -
- Ariadnie (8/5): -
- Cathy (6/5): - Found cockroach in the kichenette area
- David (6/5): - The pool area really poor maintenance really poor care. It looks very neglect. I would like to suggest to the operation manager to be more. It’s looking for those things in the pool area the room everything looks right when you get there, but when you start using the things things are falling apart, my room was 303 for little things, but those are things that I don’t like to invite you to come back
- Jessica (10/5): - Very friendly staff, clean place recommended
- Shannon (10/5): - Comfy and welcoming
- Briana (6/5): - N/a
- Albert (10/5): - P0
- Sandra L. (10/5): - I will tell you.I was quite pleased with all of the staff but in particular one lady who checked us in, was so nice.I told her about my sister's and i having a get together after nine years and she left a sweet note for my sister and i as well as complimtary gift. All the staff were exceptional.
- Esther (10/5): Very Nice - It was a nice stay. Clean and quiet. Very safe. The staff was extremely friendly and helpful.
- Debra (10/5): - Staff was very friendly and I felt comfortable asking for help/items.
- Alicia (10/5): - I liked everything about my stay. Very quiet, comfortable. Well needed get away. Just the little extra, on purposed stopping over me, but the staff nipped it in a bud.
- Krzysztof (2/5): No room nobody at the front desk. Hotels wont help - I arrived at the property around midnight and nobody was at the front desk and door were locked. After messaging and calling the property I left across the street to a different hotel for the night. If you want to take a chance and book a room mowing that nobody will be there when you arrive then go ahead. If you want a place where you can stay for the night then look somewhere else.
- Marc (9/5): Very good enjoy - Great room excellent staff, only thing I suggest is a nice place for dogs
- Hiram (10/5): - Great choice, will be returning!
- Tiffany (4/5): - Not sure why all the great reviews. The carpet in our room had sticky stuff on it through the room. Shower not clean. Hideaway bed mattress thin, janky, and dirty. No way to sleep without the bed frame bars poking your body. No kitchen table for seating ( this was a 1bdrm suite). Overall really meh. Asked if we could upgrade but they said no because we booked with Expedia. Not sure what that’s all about.
- Daniel (10/5): - Everything was great but, The dirty, raggedy, tattered flag that was flying on the 4th of July was an embarrassment. Other then that it was a great stay.
- Vanessa (8/5): - The area that it's in
- arsenio (8/5): - 3rd time staying at this location. Seem
- esmeraldarO299JY (10/5): Awesome - Best hotel ever. Great room will be back again. The pool is clean and the breakfast is bomb. Great housekeeping. Awesome
- Atyria (10/5): - This was a nice property perfect for an overnight business stay. No bells and whistles but everything was clean and comfortable and well maintained.
- Paul (4/5): - The property was right next to a reconstruction site! The staff was anything but friendly. Don’t expect you room to be cleaned after the first day.
- Patricia (10/5): - Really loved this place. Super clean! Pool needed a little attention, but it was Sunday afternoon. I’m sure it had plenty of action by kids over the weekend. Breakfast was really above par for a hotel free breakfast. One of the nicer I’ve had. My sister and I stayed and commented how safe we felt. Super friendly staff. EVERYONE!! Thank you all!!! We WILL BE BACK!!!
- Justine (10/5): Exceptional - Great location good size room comfortable stay
- Anthony (2/5): - The stay already started terrible when I went to check in the employee not paying attention charged me for the stay when it was already paid for in advance and proceeded to tell me oops the money will be back in your account by Tuesday! That was very unprofessional! Not to mention the room wasn’t cleaned at least as expected nor the restroom. I then make my way to the pool and it was just so dirty so much trash in the pool I was at a disbelief. So this morning I go for the complimentary breakfast and what a disappointment! Breakfast was running beyond late and the cleanliness well let’s just say there was lots of hair all over. Also the orange juice and apple juice was very watered down. I use to like staying here but I just don’t see that happening anymore.
- Donna (10/5): - Check hostess was had superb customer service!!
- Richae (10/5): - Very polite staff, very clean room. Decor and high ceiling were a plus.
- Liveem (2/5): - Unexpected fees
- Elisabeth (8/5): Practical and nice place - Location was excellent, easy to go both east and west to where we needed to be. We were lucky to get a room facing away from the expressway so it was nice and quiet. Appreciated that the hotel was very clean and pet friendly. There was a microwave sitting on the tiny counter top (replacement for the built-in that was not working), so cooking was challenging due to lack of counter space.
- Daniel (10/5): - Awesome highly recomend
- Daniel (10/5): - Awesome highly recomend
- josejP7862IE (2/5): Spend your money elsewhere - Don’t stay here , they don’t got free parking , hotel right next to the free way , they got roaches not to mention the floor we were on smelled like seafood , and the front desk was very rude I’d spend my money else where , this is not a family friendly hotel , only good thing is breakfast and even that was bare minimum okay
- Paul (10/5): - The staff was expecetional and went out of their way to make us feel welcomed. The rooms were very clean and well maintained. We enjoyed the firepit in the evening and the nice breakfast every morning.
- Nabibya (2/5): Very poor - Your personnel could have dealt with me better. I was there with family for my baby bother medical school graduation. Whereas I would not be with family at your property 100% of the time, the way some of your personnel decided to deal with me with plain rudeness, heavy handedness was unnecessarily or unreasonableness ( RE: need for my presence and ID demands, the phone call to demand confirmation # and pin for a reservation I should be refunded for as was nun and void). Even the shear threats to be burned from future reservations was distasteful. cc booking.com
- Melu (8/5): - .
- Daisa (10/5): - This property was nice and had good breakfast
- Verified traveler (4/5): This hotel has changed for the worse - Filthy kitchen items utensils. Given plastic forks and spoons to replace cooking utensils if needed. Dirty and liquid damaged pre packaged tissue. Told I was getting room with full stove several times and did not. Filthy messes, spills and debris in both elevators that were there for 3 days straight. Smell / stench of not so good smells through hallways and inside the elevator. No trash bags in trash can, just used my own. Had to use my own bleach and cleaning spray to clean room / bathroom. Carpet not vacuumed. Luggage carts had busted wheels. Day by day anything that could go wrong kind of did. No manager on site and staff had no idea when she would be back for 3 days straight or at least that’s what I was told. Each day I was told she would be there in the morning, I’d call to reach out and was told they didn’t know or the same false information that she would be there following morning by 7 - 9 am. I Used to book here often back in 2021-2022 so I figured why not and I got my answers why I shouldn’t have. Taken them off of my lists of places to stay and reccommend to others. It was My Spouses Birthday weekend and I had several hiccups throughout my stay. Maybe I’m used to more upscale hotels I guess but never again.
- Jacqueline (10/5): - Good
- Lamont (10/5): - Excellent
- Barbara (8/5): - The rooms had everything you would need and spacious, that’s more comfortable. Staff was eager to meet your needs good location because of accessibility to freeway and side roads what I did not like was the breakfast I would prefer a restaurant or the ability for them to make the food there instead of premade food. You can tell that it was not freshly made. They did have fruit options along with breads which was the safer route. If you’re gluten free, you may have one other option besides fruit. The expense to Park is always a con in my eyes. I try to avoid whenever possible. I think it’s just ridiculous to have to pay to park. We were here for almost 2 weeks. They did a great job at freshening up/cleaning our room and providing towels, etc.. overall it met our needs being a suite that had a nice size refrigerator the ability to cook, microwave, and even a dishwasher. As well as a nice size table to sit at. The staff was courteous and respectful.
- Martha (10/5): Wonderful front desk and best breakfast vid ever had at hotel - Very clean & family friendly Bbq grills and fireplace
- Sharon (8/5): - Nice breakfast with lots of options.
- Selena (10/5): - The fire pit outside was awesome
- David (10/5): - Clean and safe
- James (10/5): - Everything was perfect
- Ariane (10/5): - I didnt like that .y bathing suit cover up disappeared after the housekeeping cleaned the room.
- Angel (3/5): Poor - Breakfast 🤮🤢
- Rowan (10/5): - Very clean and new. Fantastic facilities.
- Ricardo (2/5): - Horrible experience not only did we find cockroaches here but the room that I had booked a month and a half in advance magically wasn’t available and got downgraded and not only that but I wasn’t even discounted. Absolutely worst hotel experience ever. I’ve had better luck at motels. Person at the reception didn’t even care. Never returning to this terrible location.
- Steven (10/5): - Lovely and helpful staff - plenty of car parking, pool area was quiet and enjoyable. Elevators needed a deep clean
- Tennille (6/5): - Breakfast was lacking in protein options. The gap in the door to the hallway was sizable. The tv had a terrible screen. Could hardly see it. And the thermostat didnt work.
- Jazmyn (10/5): - Great place to stay excellent continental breakfast
- Tennille (6/5): - My room was fine. There was a large gap in the door entry allowing sound in. My tv barely worked, screen was dark and the thermostat did not work. I also missed some basic "extras" found in other hotels like lotion and a shower cap. Breakfast was lacking in options. Probably wont return to another Townplace anytime soon.
- Erika (10/5): - Great breakfast and staff was really nice! Suite was perfect size and clean.
- Verified traveler (8/5): Would stay again - There was a noise issue from the work going on at the Marriott hotel beside this hotel. Room smelled musty from the rain, but clean. Beds were comfortable , big shower, big room. Good selection for breakfast, all staff were very friendly and helpful.
- Eva (10/5): - Really enjoyed my stay. Could have done with out the parking fee.
- William (9/5): Superb -
- Sokhour (10/5): Exceptional - Very clean, great staff, and the free continental breakfast is great
- Alicia (10/5): - Found blood on sheets
- Jaenny (10/5): - Everything
- shabnam (6/5): - We were a little turned off from seeing the dog poop in the lobby.
- Maria (8/5): Just ok - The television screen is very dark and lately it has been in All the rooms that we have stayed in so it is very difficult to see the television shows
- Nyo (6/5): - TV wasn't working properly. Unclear pictures. Incomplete shower door, stinky garbage disposable, unavailable house keepers, but front desk customer service was helpful.
- Neyda (10/5): - Clean and very organized stay,Receptionist are very helpful and polite fast check-in
- Eugeniu (10/5): - Big rooms, clean, decent breakfast, friendly staff.
- Verified traveler (4/5): - Staff was not professional or friendly, bed was not comfortable, breakfast didn’t have enough variety, and TV in the room had a glitch, which made it did to watch.
- Cynthia (10/5): - We enjoyed the breakfast and the little kitchen available in the rooms.
- Shelby (9/5): clean and comfy - it was very tasty n/a
- salvadorloudy (2/5): Roaches in Hotel!!!! - There’s roaches in this hotel! Roaches can ruin your trip back home! Hotel seemed nice, but after seeing the roaches it makes me think how sanitary their breakfast is? I stayed for a week and now I’m going to ask for a refund! So pleaseeeee stay away!
- Lexis (7/5): Very clean very friendly. Would recommend! - I liked how the staff was friendly and attentive to our needs. I didn’t like how we constantly had to ask for staff to come up to our rooms because our keys didn’t work because of the battery on our door. As explained it was out of the front desks hands but I wish whoever was in charge of that handled it as soon as possible instead of the staff going out of there way every time to come charge the door batter and us sitting outside of our room till they got there.
- Erin (6/5): Great Staff! Property Description Misleading. - I'll start with the positive feedback - the staff with excellent! They were extremely friendly and on top of keeping breakfast stocked in the morning with two men's collegiate athletic teams and families staying as guests. The breakfast itself was one of the best we've had even at hotels that charged extra for breakfast. For the critics, there is no restaurant or bar as stated/pictured in the description. Despite the bottles of wine in the fridge, taps on display and glasses sitting out, the bar has been closed since Covid. Guests were extremely disappointed by the false advertising. The tv in ours and every room that our team was in had a blue-tint burned into it. There were holes in the room furniture that were patched or hidden with pillows; there was candy and garbage on the floor from the previous guests and the tub had issues draining. The rooms need some TLC and listing needs to be updated with the correct amenities.
- Marisela (10/5): 150% the best accommodation I have ever stayed in. - It was the best hotel I have ever stayed in. Everyone was highly kind, attentive, and professional.
- Granillo (10/5): Excellent - So accomodating Luved it all
- Ann (10/5): Exceptional - Great staff. Great room. Convenient. Great price. Our room was facing freeway and windows are not soundproof.
- Dave (2/5): - The terrible review is for Expedia! I booked this hotel on this one night and the hotel did not have the Expedia reservation in their system. I did not stay there and had to find another hotel. Expedia still fully charged me and held funds on my account for days! I need a refund on this immediately!! I have been trying to contact 4 different departments of your company and no one is responding or issuing my refund!!!
- Raelene (6/5): - Too close to the freeway. Traffic noise was terrible all night!
- Ronald (8/5): Met expectations. - NA NA
- Charles (10/5): - All around 10 stay, no problems or issue's, room was nice and spacious. Pots and pans to cook on, everything worked. Breakfast was nice and abundant, hot tub was nice to chill in, on a cold night. Staff was friendly and helpful.
- Monica (10/5): Spacious and clean - Very clean and super spacious! Loved the kitchen! It was a sudden last minute trip since we went to yaamava casino so wish it had water bottles to go with the coffee machine they offered. But overall great stay!
- Vanessa (5/5): I’m in San Bernardino a lot for soccer tournaments and I will look for another place next time. - The hotel appearance was very nice. The front desk person checking us in was so rude! Like she did not want to help us. Their bar was out of service as well.
- Archie (10/5): - I didn't understand why they charge for parking, I think other hotels in the area doesn't. Also they offered a mountain views which I paid for only to find views obscured by a new hotel building in progress.
- Diana (10/5): Exceptional -
- Kimari (8/5): Very good -
- carlos (10/5): - Kitchenette is convenient and complete The bathroom is spacious
- Nadia (10/5): - The only things the pool was no so clean
- Verified traveler (6/5): Choose Holiday Inn - The girl who checked us in was extremely rude. The bathroom was dirty. Light was broken. Silverware in drawer was dirty and used. Overall very unclean.
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