Holiday Inn Hotel & Suites - Calgary Airport North by IHG

Location: 20 Freeport Place NE, Calgary, ca

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Hot tub/Jacuzzi
• Non-smoking throughout
• Shared lounge/TV area
• Concierge service
• Wheelchair accessible
• Heated pool
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Mobile app for room service
• ATM/banking
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Access to nearby indoor pool
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Secured parking
• Free bus station shuttle
• Swimming nearby
• Water tubing nearby
• Bulk dispenser for toiletries
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• King Suite

  Featuring free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a tea and coffee maker. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Sofa
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector

• One-Bedroom King Suite

  This suite's special feature is the spa bath. Providing free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The suite's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. The spacious air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker and a seating area. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Sofa
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector

• Standard King Room with Roll-In Shower - Communications Access

  The spacious double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room features a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Shower chair
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector

• Standard Queen Room with Two Queen Beds

  Providing free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker and a wardrobe. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector

• Standard King Room with Sofa Bed

  Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker and a seating area. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Sofa
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector

• Standard Room

  Featuring free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room features air conditioning, soundproof walls, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector

• One-Bedroom King Suite

  Offering free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The suite's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. The spacious suite offers air conditioning, soundproof walls, a tea and coffee maker, a seating area, as well as a flat-screen TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Sofa
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector

• Standard King Room

  Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker and a wardrobe. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector

• One-Bedroom Suite with Two Queen Beds

  Offering free toiletries, this suite includes a private bathroom with a bath and a hairdryer. The suite's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a tea and coffee maker. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Sofa
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector

• Deluxe Suite

  Featuring free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a tea and coffee maker. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector

Guest Reviews

• Joselito (7/5): comfortable. -
• Katherine (7/5): -
• Alison (7/5): Made for giants - Large room Comfy beds Clean Shower head is fixed way up high - can't detach or adjust (unless you're at least 6'2") Plenty of phone-charge outlets, but need a long cable (>1m) to reach the bed Can't reach the bed-side light switch without getting out of bed - which kinda defeats the object, no?
• Fayla (9/5): -
• Leah (8/5): -
• Lori ann (7/5): Stay was unexceptable. I expected a hair dryer and there was not one in my room. - Everything was as usual, very good. I was not very happy at 5;00 am when looking for the hair dryer that was not there. So disappointed.
• Pius (5/5): - Lage Matratze
• Mark (1/5): - Close proximity to Airport Was promised i could park there for 11 days only to find out I could not at arrival. Do not make promises!!! Loud music coming from a party on ground level. Possibly a wedding. Toilet not secured and lose Toilet paper holder about to fall off Beds not good. Tried to eat at the restaurant in hotel and waited 15min for a server to order and left. No apologies for not providing long stay parking for 8$ a night. At least say sorry! Super unfriendly front des staff. Like terrible. Ways to go for this place
• Jones (8/5): -
• Wilhelm (4/5): Functional, nothing spectacular - Location Basic
• Beau (1/5): Putrid - Nothing Everything
• Maria Silver Luzelma (10/5): Great stay. - Good location, close to highway, airport, there’s tims, a&w and other restaurants close by. My nephew enjoyed the slide and pool. The bed is too soft, but not too bad.
• Evan (10/5): -
• STEPHANIE (10/5): -
• Sukhman (10/5): -
• Byron (3/5): Not happy - The server at breakfast was helpful and friendly Pool wasn't in operation (the reason we chose this location). Taking that into consideration, we paid too much. Going to the other location wasn't an option, we have a newborn and it was too cold to take our 4 kids in and out of cars/hotels/pools, what a massive inconvenience, we wanted relaxing not more work, we'd just spent the day moving house. Front reception wasn't friendly or welcoming, we appeared to be a huge inconvenience to her. We will not return, we will not recommend
• Khatija (10/5): -
• Cynthia (8/5): Good value and great location. - So close to the airport with a convenient shuttle service. I love the onsite restaurant which is open quite late.
• Diego (10/5): -
• Brooklyn (10/5): -
• Owen (7/5): Ok - Location to the airport was great and pool was fantastic Bed wasn’t the comfiest and too much bleach smell in the sheets
• Bridget (10/5): -
• jessssb2021 (10/5): Thank you - Great location and value right by the airport. The staff are extremely friendly and service is exceptional. At check in it was fast and the desk lady was very nice. The room is large and clean with nice bathrooms. Hotel is very modern.
• Esam (10/5): -
• Lloyd (7/5): -
• Becky (8/5): -
• Snickles83 (10/5): -
• Kathryn (9/5): -
• Sandra (10/5): Great stay. Recommend this hotel - Staff friendly, especially housekeeping. Ran outside to return a phone charger to us we had left in room!! Good room, clean. Actually fairly quiet. N/A
• Heike (9/5): Our stay at Holuday Inn and Suites was wonderful - Clean, helpful staff, spacious room, comfortable beds, shuttle to airport. Paid taxi. Everything was great… no complaints
• Debbie (8/5): -
• Joe (10/5): It was great - Proximity to airport
• Cheryl (9/5): - Very modern Toilet didn’t flush properly and the toilet paper was too thin
• Katherine (10/5): Excellent, affordable hotel great for families - Everything. Food can be delivered to the hotel, there’s a gym and pool, laundry service and breakfast was decent. Overall it was a wonderful stay. Nothing
• Joe (10/5): Room was clean and comfortable - Buffet was to pricey for what it was Breakfast buffet
• Ann Marie (8/5): -
• Jeffery (9/5): -
• Jastine (6/5): -
• Dan (7/5): -
• Adisu (10/5): -
• Simon (8/5): -
• Lottia (5/5): -
• Able (10/5): -
• Youngsu (8/5): - That day, it was disappointing that the water slide and hot tub weren’t working due to an electrical issue.
• Carol (6/5): Needs maintenance - Close to the airport TV kept cutting out and the fan on the heat register would not turn off
• brian (8/5): We like holiday inns they are always consistent and clean - Great hotel in a convenient location, our room was the king suite and it was nicer than expected. Bed was clean and comfortable! It was a bit difficult to find a place to park later in the evening. But that was pretty minor.
• Ryan (10/5): Decent place to stay - Decent hotel, staff were ok to deal with.
• Himanshu (3/5): Not going to book snore Holiday in hotel - Don’t like anything was worth it They are not professional and there process are painful. No standards policy they follow within there hotel
• Gwen (6/5): - The restaurant.Food and staff were excellent Bathroom layout not user friendly for 5 people.Small ,vanity too small, lacked enough towel racks to hang wet towels. Poor lighitng.Staff could have been friendlier.I don't think I saw one of them smile
• Sugendiran (10/5): -
• Ad (10/5): -
• curt (1/5): Awful. The staff wouldn’t help us with our problems and we will not stay there again. - We had construction right above us. We travelled to Calgary for a flight and at 7:30 it felt like they were throwing bowling balls. We brought it to the desk and they said they couldn’t do anything because of the way we booked. The whole trip was taken over by being woken at 7:30 after a very, very late night of travel.
• Olasha (5/5): Wasn’t the worst stay I’ve ever had but probably will look elsewhere next time. - The restaurant downstairs was quite good. And the front desk staff was friendly enough. There is very limited amenities around the hotel which made it quite frustrating as the room we had chosen was advertised as a “kitchenette”but there was no cutlery, glasses, plates or bowls. The effort that went into cleaning the suite before our arrival was minimal. There were handprints and smudges all over the sliding doors and a splatter of some food as well. They have a pump lotion and hand soap and it seems as though they were watering down the lotion as it came out in clumps and looked like rotten milk.
• Yaqoob (10/5): -
• Connor (8/5): Solved all of my problems regarding arriving in the country and needing somewhere to stay - Super close to airport Not within walking distance of too much
• Michelle (7/5): We stay at this chain of hotels often all over the world, this place just didn’t do it for us. - Comfortable bed, close to airport. When we booked the hotel we made sure to call ahead and as if the shuttle was an option and were told no, but that we could get a taxi voucher. Perfect, except when we called the hotel from the airport, they questioned us on this and I had to push for them to supply us the ride for myself, my toddler and my mom. Upon arrival I wouldn’t say the initial greeting was great, but one staff member was super sweet with my son. Breakfast was not free and in my opinion, not really worth the price. But we stayed to eat rather than attempt to eat at the airport. The staff at the front desk really aren’t great with their customer service and at one point were insisting we pay for our 1 year old at breakfast full price. (He eats a few bites at most). Luckily the server disagreed and didn’t charge us. Overall between that and the breakfast charge, we likely will not return to this hotel.
• maria (9/5): -
• Cole (7/5): -
• Sandra (8/5): Great stay - comfortable - Staff were very friendly, helpful and welcoming. Room was clean and comfortable. Has some typical wear and tear but was well equipped. There was a section of rug that was wet just off the tile so we called down to front desk to let them know. We were offered to change room but declined as super tired - just wanted them to know it was not from us. Front desk apologized which was nice. Room was fairly quiet and cool for us sleeping. Would go back and book again for sure. Parking was plentiful and had nice lighting.
• Texan_Mike (10/5): - The hotel was very clean and the amenities were also great! The parking is a bit small in some areas.
• Cecilia (10/5): -
• Kokouvi (8/5): -
• Adebusayo (8/5): -
• Diego (8/5): Muy cómodo - Todo muy bien,habitación grande y limpia y la chica que nos sirvió el desayuno (Rajvver)la que nos dio de cenar muy majas No hubo nada que no me gustó
• Junghyun (10/5): - Clean and quiet and nice pool for kids
• Robert (8/5): - Beautiful Interior of hotel. Rooms clean and comfortable. Pool area and pool is very good. Too many kids for us, but they had fun with the waterslide.
• Kyi (8/5): - Transportation
• Abdissa (3/5): I don't like - Nothing Online it's says breakfast included i asked them say say i have to pay 15$ per person and not even towels i will never ho there
• Battsengel (8/5): -
• Kristen (10/5): -
• Binu (6/5): - Property was good but too much traffic around the property.
• William (10/5): - The room was clean and the king bed was perfect for me.
• Meredith (8/5): - The hotel is conveniently located in the middle of Calgary. Our room was surprisingly quiet. We booked a room with a separate bedroom with a door as we were travelling with a little one so it was nice to not go to bed at 7 pm as we weren't sitting in a room with a toddler! We really appreciated the room set up. The housekeeping staff was great and we enjoyed the pool. My only negative I would point out is that the front desk staff, who you think would be welcoming and friendly were not. They weren't rude, but if you entered the hotel or left, we never once had anyone look up or make eye contact or say hello or smile or anything and we were there for four days and we literally had to walk right in front of the front desk. This seemed very unusual to me compared to any other hotel experience I have had. When interacting with this staff upon check in and check out, they were polite, but that was it. We didn't expect fireworks when we entered the building in welcome, but odd not to look up and smile at a guest when they entered or left the building. That is a note more for management then anything, other than that the hotel met our needs.
• Jie Fang (8/5): - It is a bit outdated .
• Mary Ellen (4/5): - Airport shuttle was not easy to find - especially when the desk clerk could have told me that I go through door 4 and wait at bay 17. Instead I had to call a number and a person NOT at the hotel "gave" me information. Also, considering the expense of the room it should have included breakfast.
• Christine (10/5): - Comfortable all around
• Ryan (10/5): - clean room and great service
• W8759FPwendyj (2/5): Terrible Hotel - Terrible front desk service. Line-ups to check-in, ask a question, get water backed up to the entrance. Poor, poor, poor staffing. The rates sure don’t reflect that.
• Shanon (8/5): - Very clean
• ShayShay (9/5): Great stay, comfy - Great hotel, beds comfy. Friendly staff and clean facilities. Thanks for the great stay! Highly recommend. No whiteware in kitchen like mugs or spoons.
• Kathryn (8/5): - When we got up to our room, we had an issue with the electrical outlets in the room not working. Amazon quick call down to the front desk had them check a breaker and fixed right away
• Mark (10/5): - Clean, super clean, comfortable Friendly staff, great place
• Sarbjit (8/5): - Good hotel, staff was helpful and accommodating. Carpets could use a deep clean and the bathroom could have been more clean. Overall good hotel.
• Vance (2/5): - The pool area was UNBEARABLY WAY TOO HOT! We booked room for 4 people…only 2 towels, took hours to get more, AND they were TINY “bath towels.” No extras in room: bar of soap, cleaning cloths, etc. front staff guy was impatient, rude, condescending, AND A LIAR—lied to my face! NEVER AGAIN HOLIDAY INN!
• Orr (4/5): - The location is excellent and convenient There was no basic amenities especially not even a water fountain or pitcher of water. You have to go into the restaurant to get water which we found difficult when we go there late at night and the restaurant was closed. Also the towels in the pool were not available when needed.
• Chengpei (8/5): -
• Marianne (6/5): We will not be back. The room was definitely not worth prime price. Too many shortcomings. - The room was clean and roomy Our room price was $100 more than our sons. Yes, we did have a king bed and a sofa bed (he had 2 queens) but I feel that did not justify a $100 price difference. There was no bedding for the sofa bed. When we asked for bedding, we were told they were "sold out". They did offer sheets for the beds. Eventually, they did come with a blanket for the bed but no pillows were provided. A manager was supposed to contact us but we have never heard from him.
• Pimpilai (10/5): - No
• Yvette (10/5): -
• Tob (9/5): - Staff - wonderful. Friendly and diligent. Cleanliness - the room & bathroom were clean enough. Room has some typical wear & tear but otherwise comfortable and cozy and well equipped. Pool - kids enjoyed the slide and warmth of the pool. Seemed a little inconvenient with swim lessons also in progress in the pool for other guests seeking lap time in the pool, etc. We still enjoyed the slide and pool and hot tub!! None
• Ashley (8/5): -
• L5626DXrg (2/5): IHG needs to review their standings with this hotel. - Overall experience terrible. Upon arrival we entered our room and were hit with an overwhelming waft of urine. The smell appeared to be coming from the bathroom. Which unfortunately didnt have an actual vent fan. We immediately went down stairs to inform front desk. Front desk basically waved it off. We went back upstairs to continue setting up our room with the help of two air freshners from our truck. We then went to looking at the rest of the room. We noticed there was no towels. No Extra bedding for the pull out, No extra pillows. And to top it off the crib was no where in sight. So i found myself back down at front desk requesting these items. moments later we were approached at our suite by two cleaning ladies. Telling us there is towels in the room, And that we needed to get them from front desk. Upon telling them repeatedly to come inside and show us where they were. They finally decided to go back and get the towels which were requested. When i told them there is no bedding or pillows. They then tried the "Please talk to front desk" To which i told them i already have talk. Alas 45 minutes later, we finally have a pull over sheet and a fitted sheet for the pull out. No crib and room that still smells like urine. We decide to head back down to the front desk, on our way to the pool and inform them again. That our room still smells like urine. We have not used the bathroom in our room, and would like something to rectify this situation. They then began to reassure me something will be done. And that the smell of urine is unusual. To which i fully agreed. A hotel such as a IHG hotel, Smelling like urine. Not the norm. We then spent about an hour and 40 minutes in the pool. During which time a young lady got a bloody nose, After administering first aid. i approached the front desk YET AGAIN. This time it was told to me they were still working on fixing the smell of urine. I thought "Great i dont need to repeat myself", But im not here for that. A young lady got injured in your pool and ended up bleeding all over the pool deck the door the washroom ect. This should be cleaned up immediately as its technically a high risk pathogen. To which i was told again, We will get someone right there. As no blood actually hit in the pool, We continued swimming while reminding our small children not to approach said area. 25 minutes go by, Still no one has came to fix the blood. At this point the stuff on the wall is dry. And the stuff on the ground is now formed a small tained puddle. We decided to head out of the pool. When we went to the towel basked. NO TOWELS. Again i found myself soaking wet at the front desk. asking for towels for myself and my 3 kids and wife. Only to be told each person needed to come up to the front desk to get a towel thats not supposed to leave the pool. *Face palm* It was at this point i thought to myself this damn hotel doesn't give a crap. So i marched my dripping kids all the way through the hotel to my room. Soaking feet ect. Was this disrespectful, ABSOLUTELY but paying close to 300$ for a room that STILL SMELLS LIKE URINE and begging for simple things had me downright irate. It was at this point i tried to shower my kids. Get the pool off them and rid them of the salt water from the pool. Only to find the damn shower doors are installed incorrectly. So they don't close 100%. Which is almost a happy mistake. As the smell of our own shampoo started to override the smell of URINE that once took over the bathroom. After my kids and my wife showered. I then took matters into my own hands. Fix the damn shower door. I removed the shower from the same rail and put it on the approriate rail to prevent the doors fasteners from rubbing against both doors. Why anyone would do this befuddles me. But alas the doors are fixed and the smell of urine(At this point) didnt completely over power the room. So were working towards a small victory. It was at this point the front desk got another call. Whats being done about my room smelling, This shampoo wont last forever and i want a permanent fix. There is no bathroom fan, We cant just close the door and turn on the fan. About 10 minutes after that call the front desk attendant showed up with some febreeze(Lavender) to have me spray the bathroom. As i looked at the bottle i stated "Lavender, Great now i can die of allergies but atleast my room wont smell like piss". I then tried to welcome the young man into my room. To show and demonstrate the absolute discusting mess my room is in. To which they declined but stated theyd have the manager contact me. By 7am i went back downstairs to get the free continental breakfast i was supposed to get. Only to be hit with another "You dont have a voucher, Please see front desk they should have given you one. Me absolutely tired of dealing with the front desk decided id rather smash my head against the wall until i died before i put myself through that BS again opted to just pay for the damn meal. BONUS MY KIDS ATE FREE.... So i was only out 33$ ontop of my almost 300$ hotel room. Needless to say this stay was one for the books. If you want to pay 300$ to stay in a mediocre hotel, This ones for you. There is AIR BNB's with cheaper rates that are cleaned better than this hotel.
• Damanbir (10/5): - great stay
• Janice (8/5): - Room was large and comfortable. Hotel was very quiet despite being full. Convenient to the airport. Quite isolated from anywhere to walk to. It was frustrating that you can’t order off the menu for breakfast on the weekend - not everyone wants a big breakfast buffet.
• Verified traveler (4/5): Blood, boogers and faulty AC - First checked into 319. Blood, some type of liquid stain and also a literal booger on a pillow. I took pics and showed front desk and requested a new room. 419 - 24 degrees inside, AC not working. Front desk called, they send up the shuttle guy. He mucks around for 10 mins, clearly can’t fix it because he is THE SHUTTLE GUY. I try to leave the hotel with my family but the front desk girl was insistent and she came up to the room and FaceTimed the maintenance guy who was off shift. Together they got it going. She is an asset to your team. However, the room took forever to cool down as it was hot outside. We had been travelling for 4 hours with a toddler and were all tired. We left for a few hours so that it could cool down. We went to sleep and the AC when it kicked on was incredibly loud. So loud! We all woke up multiple times throughout the night including our light sleeping toddler. It was truly an awful stay and I don’t think we will be back
• Vicki (10/5): - Great place to stay and the restaurant has very good, hot, seasoned food.
• Kelsey (8/5): - Overall it was a good stay.. our blind didnt go down fully and the lights from the nearby buildings were so bright. Staff were friendly and the pool was fun! Kids ate free in the Burger restaurant which was a great surprise.
• Zhi Liang (10/5): - Excellent service.
• Sharon (10/5): - Staff friendly and helpful liked the quiet area
• Frank (9/5): - Alles gut

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