Soul Beachfront Apartments - HR Surfers Paradise

Location: 4 The Esplanade, Gold Coast, au

Star Rating: 5 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Terrace
• Family rooms
• BBQ facilities
• Lift / Elevator
• Express check-in/check-out
• Hot tub/Jacuzzi
• Non-smoking throughout
• Private check-in/check-out
• Outdoor furniture
• Steam room
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Key access
• CCTV outside property
• Access to health care professionals
• 24-hour security
• Security alarm
• Key card access
• Television in common areas
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Private picnics
• Exercise/lap pool
• Japanese garden
• Secured parking
• Garage
• Swimming nearby
• Beach club nearby (surcharge)
• Beach toys

Rooms Available

• Three-Bedroom Apartment - Oceanfront

  This spacious apartment consists of 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and free toiletries. The fully equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment provides a flat-screen TV, a washing machine, soundproof walls, a tea and coffee maker as well as sea views. The unit offers 4 beds.

  Max Occupancy: 8 (8 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Three-Bedroom Superior Apartment

  This spacious apartment comprises 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and free toiletries. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment provides a flat-screen TV, a washing machine, soundproof walls, a tea and coffee maker as well as sea views. The unit offers 4 beds.

  Max Occupancy: 8 (8 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Three-Bedroom Apartment Suite

  This spacious apartment is comprised of 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and free toiletries. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment offers a flat-screen TV, a washing machine, soundproof walls, a tea and coffee maker as well as sea views. The unit offers 4 beds.

  Max Occupancy: 8 (8 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Three-Bedroom Apartment with Sea View

  The unit offers 4 beds.

  Max Occupancy: 8 (8 Adults)

  • Private bathroom

• Two-Bedroom Apartment with Balcony and Sea View

  The unit offers 2 beds.

  Max Occupancy: 6 (6 Adults)

  • Private bathroom

• Apartment, 2 Bedrooms, 2 Bathrooms

  1 King Bed and 2 Twin Beds

  Furnished balcony with ocean views

  
  

  Layout - 2 bedrooms, living room, and dining area

  Internet - Free WiFi

  Entertainment - 33-inch flat-screen TV, digital channels, and DVD player

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Bed sheets

  Bathroom - 2 bathrooms, separate bathtub and shower, a hair dryer, and towels

  Practical - Washer/dryer, iron/ironing board, and desk; rollaway/extra beds and cribs/infant beds available on request

  Comfort - Climate-controlled air conditioning and heating

  Need to Know - Limited housekeeping

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • DVD player
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Kitchen
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Toilet paper
  • Second bathroom
  • Separate sitting area
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • Separate living room
  • Bedsheets provided

• Premier Apartment

  1 King Bed and 2 Twin Beds

  Furnished balcony with ocean views

  
  

  Layout - 2 bedrooms, living room, and dining area

  Internet - Free WiFi

  Entertainment - 33-inch flat-screen TV, digital channels, and DVD player

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Bed sheets

  Bathroom - 2 bathrooms, separate bathtub and shower, a hair dryer, and towels

  Practical - Washer/dryer, iron/ironing board, and desk

  Comfort - Climate-controlled air conditioning and heating

  Accessibility - Wheelchair accessible

  Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • DVD player
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Kitchen
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Toilet paper
  • Wheelchair accessible
  • Second bathroom
  • Separate sitting area
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • Separate living room
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided

• Executive Apartment, 3 Bedrooms, 2 Bathrooms, Ocean View

  1 King Bed, 1 Queen Bed and 2 Twin Beds

  1722-sq-foot soundproofed room, furnished balcony with ocean views

  
  

  Layout - 3 bedrooms, living room, and dining area

  Internet - Free WiFi

  Entertainment - 33-inch flat-screen TV, digital channels, and DVD player

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Bed sheets

  Bathroom - 2 bathrooms, separate bathtub and shower, a hair dryer, and towels

  Practical - Washer/dryer, iron/ironing board, and desk

  Comfort - Climate-controlled air conditioning and heating

  Need to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 9 (8 Adults)

  • Coffee/tea maker
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • DVD player
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Kitchen
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Toilet paper
  • Second bathroom
  • Separate sitting area
  • Separate bathtub and shower
  • Separate dining area
  • Free WiFi
  • Separate living room
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided

• Two-Bedroom Apartment - Apartment 3004

  This 2-bedroom apartment is located on the 30th floor and has 2 bathrooms. It features ocean views, unlimited free WiFi and a free secure car parking space. There is 1 king-size bed and 2 single-size beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Additional bathroom
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Two-Bedroom Apartment with Ocean View

  This spacious apartment comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. Guests can make meals in the kitchen that features a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV, a washing machine, soundproof walls, a tea and coffee maker as well as sea views. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Two-Bedroom Apartment - Oceanfront

  This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment provides a flat-screen TV, a washing machine, soundproof walls, a tea and coffee maker as well as sea views. The unit offers 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Three-Bedroom Apartment - Apartment 3001

  Three-Bedroom Apartment - Apartment 3001 Located on the 30th floor, this 3-bedroom, 2 bathroom apartment features ocean views. There is unlimited free WiFi and free secure parking for 1 car. There is 1 king-size bed, 1 queen-size bed and 2 single-size beds.

  Max Occupancy: 8 (8 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Additional bathroom
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Two-Bedroom Apartment - Apartment 5203

  This 2.5 bedroom apartment is located on the 52nd floor and has 2 bathrooms. It features a study, ocean views, unlimited free WiFi and a free secure car parking space. There is 1 king-size bed and 2 single-size beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Additional bathroom
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Karen (10/5): -
• Mira (10/5): -
• WEI (9/5): - excellent location with ocean view -something was making noise intermittently which was annoying. sounds like water pipes -loose shower head needs some maintenance jobs
• Angeloski (7/5): Good - Location clean values for the money Service and response big fat 0 Like I got lockout forgot key and the respond next day and wanna charge 200 dollars for lockout They don’t care at all about that staff Overall everything else was good
• Kamil (8/5): -
• Amanda (8/5): It was good and we enjoyed - Excellent location and views of ocean The lifts really bad and have to wait for a really long time for them.
• Jacqueline (10/5): Surreal - Spaciousness, facilities, views, quiet, luxurious, equipped kitchen. Closest hotel to the beach and Cavil Avenue. Everything available outside entertainment, but nice to just chill in the hotel and not go anywhere else. Nothing to complain of
• Alessandro (8/5): Bene ma non benissimo - Nell’appartamento, proprio fronte mare Il messaggio che se non rimetti tutto completamente come lo hai trovato, ti fanno pagare una penale di circa 250 AUD… anche se lasci qualcosa in frigo o non svuoti la lavastoviglie… assurdo
• Hannah (10/5): -
• Emily (10/5): -
• Sharyn (8/5): -
• Mohammed (10/5): - Yes Everything was good
• Laura (6/5): Fantastic location however for an upmarket unit lack of kitchen appliances eg no coffe machine, also utensils and dishes - Location 10/10 Lack of amenities in unit Pots and dishes were dirty and had to be cleaned before used
• Al-Mahdawi (8/5): -
• Vikas (8/5): Over all great- good value for money too. - The location was great, good views, good value for money. There is no one to contact though. Someone parked in our parking spot and could not contact anyone. We messaged the phone number given but no response. A couple of beach towels in the property will be great or they should put some information about the lack of towels in the information provided. Information about no beach towels provided would have been better.
• Christine (8/5): Great spot on the Gold Coast - Great location, amazing view and room was fantastic
• Ninna (7/5): Overall good stay. - Loved the location and views. Room was clean. Someone else's underwear was left in the washing machine. The mattress was not the greatest for me as we are used to extra firm mattresses. So if you like sleeping in a bed that's sunken then you'll love this apartment room.
• Shane (2/5): Suck - Convince location Aircon in garage and in front of the elevator and no direction to the upper units struggling to get out of car parks and car park allocation was terrible especially for 4x4 no one knew what the hell was going on ,no basic cleaning products to use in the unit including dishwasher and the sink it was over priced unequiped for such a expensive unit not coming back and gunna bag the shit out on social media never again plus vanity units in the bathroom leak and it was hot in the foya
• Mihi (6/5): Overall amazing would return again - Location, comforting of the room. Facilities were great. Wifi wasn’t great always dropping out, communal shower head was broken wouldn’t stay in the shower slot so had to hold it while the kids showered. We just used the ensuite shower instead.
• Kahlia (10/5): My soul so happy to stay in Soul❤️❤️ - Stunning location , unforgettable experience with amazing water views!! Love everything ! Be back soon!!!
• Jaswinder Singh (8/5): Good - Location No cleaning service/ towels etc
• Jess (8/5): We enjoyed our stay and would definitely rebook - Great location, clean modern with beautiful views There is nothing I didn’t like
• Craig (7/5): Great location over looking the beach was on the 23rd floor left the balcony door open at night and the breeze and noise - Location was brilliant facilities were great Could not see the skyline and internet was ordinary
• Yi (10/5): - It’s great location where close to everything, great view
• Philippa (6/5): Fabulous location. Nice comfy beds and pillows. Skimpy on the “extras” with little or no attention to detail (broken pan - Fabulous location right across from the beach and close to everything! So measly with the supplies - one tiny dishwashing tab for a four night stay, and cheap coffee/tea and a tiny long life milk, no conditioner and barely enough dishwashing liquid to wash up. Both bedside lamp bulbs not working and squeaky broken pantry cupboard ( that won’t close). Couldn’t access the lifts to accommodation - only to retail area - from underground parking as it’s fenced off so you have to walk to front entrance. For the price it’s a little dated and tired and I expected better.
• Courtney (10/5): - The view
• Tarek (8/5): Excellent stay, we would come back again. - Location was great. The facilities from the pool to the sauna were in good condition. The extra bed was a plus. The kitchen appliances were very handy. Furniture a bit old, with some stains. Needs renovation. The bed mattresses will need to be replaced as well.
• amaninder (1/5): - The HOST was very rude. Our aircon was not working. The power plugs were not working. We reached the property on 22 /12 at night and it was Hot and humid. The host has no emergency contact number and contactless office where we can only leave voice messages. The next day when we contacted them he was very rude suggesting we were lying. The engineer came in and told us there was leak in the Aircon and it would take couple of hrs to fix It was fixed late afternoon on the 23rd. The host was no apologetic difficult to communicate with. I hope the OWNER Of the property gets to see this feedback too.
• Paul (8/5): -
• John (8/5): -
• Susan (9/5): Just perfect for our short honeymoon - Close to everything - so many facilities- great views Nothing
• mirette (5/5): -
• Borislav (4/5): Apartment is overpriced - Location and pool Washing machine didn’t work, start pack very poor, balcony hasn’t been cleaned for ages with a lot of women’s hair under outside lounge. Unit needs pest control, first and second day we found cockroaches in mine bathroom and kitchen
• Johan (10/5): - This place was beyond my expectations, so beautiful. Just one of the best stays i had in surfers Struggling with the parking, you pay for parking and then struggle to find a open space
• Tian (5/5): -
• Gregory (6/5): OK - Great location and view, check in and out was easy Someone left a bag and used underwear in the closet, and there was a strong vomit smell in the carpet just outside the room.
• Belinda (10/5): -
• Jack (10/5): Fantastic. Beautiful location and facilities - Stunning views and room Parking
• Jacqui (9/5): -
• sharon (7/5): Great family destination- beaches are good, kids had fun. - Great location, good fully self contained apartment, great views - great family holiday , great attractions , shopping , restaurants etc , great family time, kids loved it Communication - cannot speak to a human at all from Holiday Rentals Apartment did not meet our expectations as advertised with what you had in the apartment booked through booking.com, then find out dealing with Holiday Rentals at Surfers Paradise . Correspondence is only through SMS or email. I find that very hard when you want to speak to a person. There office is unmanned. I booked for a special occasion. My sons main room the spa was not working, the safe in my room was not working and one of the basins was cracked. I find this poor and we were not advised . I paid premium money for these rooms and there is a certain level of expectation that allis delivered. They did not deliver what was advertised . I lodged a complaint but no response from Holiday rentals . That is very upsetting. But, great location , rooms a tad tired and need a good clean as there ware stains . But kids had a great time . Good BBQ area . Pool (indoor and outdoor) and spa area were good - when operating . It is part of Peppers Group , but these are private owned units operated by Holiday Rentals. Thus the service rating
• Michael (9/5): -
• Rodney (6/5): Apartment was great, Beware of the hidden charges from the hosts. - Great location The apartment was really good. I have a few issues with HRSP: I was shocked to find a charge to my credit card of $100, I was not informed of this I just think they thought it would go unnoticed.When I contacted the company they advised it was for extra house keeping. My wife made sure the apartment was tidy & we left minimal rubbish ( there were no instructions that we were to take the rubbish with us) & half a dozen empty bottles.The bin in the kitchen was smaller than the one in my office, very inadequate for a 2 bedroom apartment for 3 nights. Washing the dishes was fun with a 50 cent sponge that was cut in half to obviously save money. I would not book from this company again !
• Ning (9/5): - 地理位置很好，住宿环境也不错 停车位被人占，同时拿钥匙不太方便
• Carlo (10/5): - Perfect location everything near by great views awesome pools.
• Debbie (8/5): -
• Caroline (10/5): Magnificent -
• Hashim (10/5): -
• ian (8/5): -
• Daz Crutchley (9/5): Great experience all round - High spec and wasn't too busy. Gym was well equipped too. Steam room was broken
• Wendy (10/5): Perfect view and a great location - Great location, perfect view, spacious apartment
• James (10/5): -
• Mohammad (8/5): The apartment's location and view were excellent, although collecting the keys was a bit difficult. - Location and view from the apartment TV was not working.
• VIJAYAKUMAR (9/5): Wonderful stay - Awesome location and well maintained -
• Quinn (7/5): Good -
• Adrian (10/5): Lovely views in a Gold Coast beachfront high rise located right near everything - Exceptional view and great convenient location We’ve stayed at Soul a few times now. This is the first time via a private holiday company. The 2 bed unit was spacious and comfortable with fantastic ocean and beach views up and down the Gold Coast. The key pick up instructions were well detailed and made the check in experience smooth. As were the instructions for the car parking which is located not far from the residences lifts. So very good. The modern furnished unit was well equipped. A few minor details were either cracked, broken or not working. These included desk lamp, dvd player, cd player, left side bathroom basin cracked, right side bathroom basin hot water tap, bath blind and JBL speaker. But did not stop us enjoying our holiday. Understand leaving the kitchen clean and removing rubbish but full dishwasher needed to be run and cleared away early enough before 10am departure - detracted from a 5 star stay. Otherwise pleasant and convenient location during a very sunny winter week.
• Christa (8/5): Great 3 bedroom apartment in the heart of surfers paradise - Beautiful views. Big apartment. Good location. Apartment needs a bit of maintenance. Mostly small things. Like curtains not hanging proper. Sliding wardrobe doors not working proper or rattling.
• Daniella (8/5): Great stay - Big room nice view nice bathroom Not as clean
• Lisa (10/5): Exceptional - Location The toaster was disgusting and 1st lot towels were dirty marks on them which is not good when charity that amount to stay there
• Phaedra (10/5): Great place & location. - Loved our stay! Was a beautiful location & wonderful apartment. The main tv in the living room didn’t work but our lovely contact agent got us another tv to use. Thank you.
• Sarah (8/5): Very good -
• Miller (9/5): Soul Gold Coast review - Great location within walking distance to everything. facilities were fantastic. The lifts are a major issue with wait times. Around checkout time we waited to get in a lift 8 times that took over 45 minutes which was extremely frustrating. Many other guests experienced the same issue.
• Scott (5/5): Pretty good - Great location A bit dirty in places
• Beth (10/5): Perfect!!! - Was absolutely amazing property
• Michael (6/5): - We have stayed on two occasions, once on the north facing side and once on the south facing side. We much prefer the north facing side due to the sun. Unfortunately though with this stay we had some issues that will probably prevent us from returning. The noise from the quests below was unacceptably loud when they were using their deck to a point where we needed to close the sliding doors. I think the sound just bounced of the glass balustrade and made it sound like they were in our apartment. The second issue was that the bed linen in the master bedroom was thread bare and well passed its use by date. Other than that, we love Soul on the Esplande, its location, its facilities and the apartment layouts.
• Anita (10/5): Absolutely wonderful - Location, size of apartment,spa bath No usb ports, some power points need replacing
• Mark (6/5): - Great location but several maintenance issues; rangehood and light not working, spout in bathroom falls off, shower heads are loose, showers aren't draining properly, ensuite basin cracked, blind in ensuite broken and one key card didn't work.
• Jane (10/5): Exceptional -
• Kylie (8/5): Very good -
• Ji (10/5): Wonderful - Very nice place, great location, amazing view Not very convenient self service- pick up the keys, need throw the rubbish by ourselves for this very high price
• Andrew (10/5): Exceptional -
• Megan (10/5): Exceptional - Was in the perfect location will definitely be back we loved it. The aircon wasn’t working at the time we were there that was very disappointing, I hope we don’t experience that again whenever we return.
• Kylee (10/5): Exceptional -
• Basman (10/5): Exceptional -
• Heath (1/5): Terrible - Location Malfunctioning equipment/ fittings in the unit. Elevators not working, noisy air blowers in elevator bank.
• Struthyd (9/5): We loved the apartment & will hope to stay there again i in the future - Amazing location, very welcoming tasteful decor, well equipped kitchen, sea view, large well furnished balcony. A few minor maintenance job need fixing eg taps & a bit mor supplies from management company eg more than one dishwashing tablet & washing up liquid would be helpful
• Tayla (8/5): Very good - Proximity to the beach and Cavill avenue Trundle bed was very uncomfortable
• kerry (10/5): - I like the location and also the size of the Unit in this property. This was our 4th visit to the Gold coast and we always stays at Surfer Paradise.
• Jessica (10/5): Exceptional - Location was perfect! Right on the beach and just around the corner from shops and restaurants galore! Allocated parking was difficult to get in and out of, 3 levels under and in a very pokey little corner space.
• Kellie (7/5): A customer is a customer - Location was fantastic, beds were comfortable I booked through Booking.com and opted to pay later only to then find out I had to pay through a third party who then charged me an extra and then pick keys up from their office. On arrival to Soul the bell guys wouldn’t assist us or allow us to use a trolley because we hasn’t booked direct through them. I asked reception if they could print an important document I urgently needed signed and they flat out said they couldn’t help as once again we didn’t book direct through them. I find that disgusting. I’m sure they get a large percentage of what I had to pay to stay there. Not only that we were only given minimal supplies for our stay (only there 3 nights) and had to take all our rubbish out and literally ensure the place was clean before we left, what do you actually pay for these days in hotels. One of the shower heads was broken and just flopping in the shower, the blinds in the ensuite were broken and it was very dated with no attention to detail Very disappointing
• Matthew (9/5): Superb -
• Ian (8/5): would stay again - have stayed at Soul a few times. Very spacious and good facilities a few maintenance issues outstanding but otherwise great
• Dylan (8/5): Very good - was a good location quite small for a 3 bedroom
• Sheena (10/5): Exceptional -
• Flynn (10/5): Exceptional -
• Kristy (6/5): Pleasant - One of the lifts were broken , taking 45 minutes to get down from the room to ground or back up all week Parking spaces tiny with the car next to me making impossible for passengers to get out the car , no glasses to drink from , 2 teaspoons wifi horrible and dropped out more then used , place was clean and views beautiful
• Lindsey (8/5): Great location great apartment some facilities could do with updating i.e. shower in main bathroom wasn’t working - location view shower
• Helen (8/5): Very good - Amazing views, the pool area was fantastic and also very close to everything, it is in a great location 😊
• Hannydg (10/5): Will do again - Apartment is great, amazing facilities and location
• Nyaguay (10/5): absolutely amazing - i loved the location, the views and the staff were amazing. thank you for making my stay enjoyable. the elevator waits but that is minimal
• Kylie (10/5): Best place to stay on the Gold Coast always my first choice. -
• Wendy (7/5): Great location, amazing apartment just lacking child safely on door locks. - Amazing location, apartment has a great view, clean, resort facilities are amazing. The main sliding door out onto the balcony didn’t lock as it was broken and the door to the apartment had a deadlock but it was a simple flick lock. These things worried me as my two children joined us on this trip.
• Ryan (10/5): short and sweet is what was needed - location was perfect
• Chelsea (9/5): Superb -
• Sam (8/5): - Very clean apartment with a spectacular vista and right in the centre of Surfers Paradise. Definitely worth staying there again.
• Luke (10/5): - I really loved this apartment. Amazing views and a great sense of luxury. Was in the best location in surfers paradise, close to everything. Would highly recommend.
• Verified traveler (10/5): - Service was great room was awesome great views
• Michelle (10/5): Loved Soul! - Fantastic apartment, located in central Surfers Paradise with amazing views up and down the coast.
• Verified traveler (6/5): - the carpark and lifts were terrible, the room was large and clean,but smelt like stale cigarette smoke. one lift was out of order our entire stay, so going up and down from room took along time and lifts were always full. view was fantastic and location was fantastic.
• Verified traveler (2/5): Bad service from GCHR & Soul frightening incident - The location is 10/10 its at the heart of surfers paradise. Surrounded by many good restaurants and shops. The Soul facilities was good it has everything you need but for summer season it can be cramp may not be enough space to accomodate all the guests (indoor/outdoor swimming pool etc). The GCHR office is quite a walk from the hotel so it’s a little inconvenient for checking in/out if you are from overseas and didn’t have a car, this could be a hassle. GCHR need to improve their customer service, I didn’t receive their email instructions on time so I had trouble finding their office (not on navigation map) so I mssg them to ask for the nearby stores so I can locate their office and someone called me and I thought he called me direct me but he was so rude & attacking me for not reading my email. How can I read something that I didn’t receive? Next time be mindful/helpful to your client and assist them with respect and politeness. The carpet room was really dirty (lounge & bedroom), the utensils in the kitchen was sticky so I cleaned everything before I used them. Outside verandah had a really good & relaxing view but the furnitures/flooring needs a bit of cleaning to help your client have more relaxing experience in there. While we were there we had an incident where the was pouring on the hall way and the lift, you need to use the stairs from 40 floors down so some of us left early because we’re frightened by the incident & yet we didn’t hear anything from GCHR
• JF (10/5): - An outstanding residence in the heart of Surfers. Couldn’t have asked for anything better and hope to stay there again.

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