Hyatt Place Marlborough/Apex Center

Location: 169 Apex Drive, Marlborough, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Packed lunches
• Non-smoking throughout
• Private check-in/check-out
• Wheelchair accessible
• Kid meals
• Outdoor furniture
• Coffee Shop on site
• Visual aids: Braille
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Key access
• Process in place to check health of guests
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Access to nearby indoor pool
• Self parking (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Secured parking
• Swimming nearby

Rooms Available

• Queen Room with Two Queen Beds and Sofa Bed - High Floor

  Offering free toiletries, this family room includes a private bathroom with a bath or a shower and a hairdryer. The air-conditioned family room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Sofa bed
  • Trash cans
  • Cots
  • Smoke alarm
  • Key card access

• One-Bedroom King Suite with Sofa Bed

  Featuring free toiletries, this suite includes a private bathroom with a bath or a shower and a hairdryer. The spacious suite features air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Sofa bed
  • Trash cans
  • Cots
  • Smoke alarm
  • Key card access

• One-Bedroom King Suite with Sofa Bed and Kitchen

  Featuring free toiletries, this suite includes a private bathroom with a bath or a shower and a hairdryer. The suite's kitchen, which has a refrigerator, is available for cooking and storing food. The spacious air-conditioned suite features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a dining area as well as mountain views. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Kitchen
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Linen
  • Sofa bed
  • Trash cans
  • Cots
  • Smoke alarm
  • Key card access

• Specialty King Room with Sofa Bed and Accessible Tub

  Featuring free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned quadruple room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a wardrobe. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Sofa bed
  • Trash cans
  • Cots
  • Smoke alarm
  • Key card access

• King Room with Sofa Bed

  Providing free toiletries, this quadruple room includes a private bathroom with a bath or a shower and a hairdryer. The air-conditioned quadruple room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as sea views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Sofa bed
  • Trash cans
  • Cots
  • Smoke alarm
  • Key card access

• Room, 2 Queen Beds

  2 Queen Beds

  420-sq-foot room with city views

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Refrigerator and coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer

  Practical - Iron/ironing board, unspecified sofa bed, and sofa bed; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair-accessible doorway width (inches): 34

  Need to Know - Housekeeping on request

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Wardrobe or closet
  • Sofa bed
  • Daily housekeeping
  • Designer toiletries
  • Free WiFi
  • Partially open bathroom
  • Free cribs/infant beds
  • Bedsheets provided
  • Wheelchair-width doorways
  • Mobile key entry

• Queen Room with Two Queen Beds and Sofa Bed

  Offering free toiletries, this family room includes a private bathroom with a bath or a shower and a hairdryer. This family room is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a wardrobe. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Sofa bed
  • Trash cans
  • Cots
  • Smoke alarm
  • Key card access

• King Room with Sofa Bed - High Floor

  Offering free toiletries, this quadruple room includes a private bathroom with a bath or a shower and a hairdryer. The air-conditioned quadruple room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as mountain views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Wardrobe or closet
  • Linen
  • Sofa bed
  • Trash cans
  • Cots
  • Smoke alarm
  • Key card access

Guest Reviews

• Minopoli (7/5): Decent, breakfast is good. no pool or gym - Breakfast was great. The location was conveniently around lots of stores and restaurants. Gym and pool were out of service, and I wasn’t notified before making reservations. Also, the blinds did not fully block out the daylight.
• Alphonzia (10/5): -
• Juliana (10/5): - Perfect
• Roland (10/5): - Close to everything!! All within walking distance All good
• KASKCS (10/5): Pleasant stay - Rooms were nice, breakfast was great! Great value for the price! Our room wasn't ready on time but the front desk moved us to an available room.
• Laura (9/5): -
• amlash (8/5): Excellent option in Marlborough We - We were in the area for a memorial service and stayed at this excellent Hyatt Place. The property was recently renovated and our room seemed brand new.🆕
• Zachary (10/5): -
• Zachary (10/5): -
• Cedrick (10/5): -
• Meander168151 (2/5): Not kid friendly - The day staff was pleasant, helpful and accommodating. The night staff was rude, disrespectful and unpleasant. Do not stay here with kids.
• Melissa (7/5): - Needs an update on pool Rowdy hockey kids
• Katherine (10/5): -
• elizabeth (9/5): -
• kristofer (1/5): -
• 859maryannr (10/5): One of the Best! - Indoor pool was clean although a bit chilly. There were lots of restaurants withing walking distance, and the Apex Entertainment Center kept my grandson busy (and happy).
• Shenelle (10/5): - Ive been to a lot of other hotels since I hace points with them and have been disappointed. I wish I had gotten a travel card with HYATT instead. I used to work for the company and I know the standards are what a hotel should be. Thank you for keeping the rooms kept up.
• Jessica (10/5): - Customer service very attentive and helpful
• Satin (5/5): Okay - Location was good The room was dirty. Hair was all over the bathroom . Dirty dishes as well .
• Linda (9/5): - I had an excellent stay. The staff were incredibly friendly and attentive, making me feel welcome from check-in to checkout. The room was clean, spacious, and very comfortable, with modern amenities that made my stay relaxing. The location was perfect. I also appreciated the thoughtful touches, like complimentary breakfast and a well-maintained fitness center. I would highly recommend this hotel to anyone visiting the area and would definitely stay here again!"
• Neil (9/5): -
• Erica (8/5): -
• Jean (6/5): Not what we had hoped for - Clean and convenient I booked a room with 2 queen beds and a pull out as there were 3 of us. When we arrived we had one king bed. Booked the room 7 weeks in advance. Was told bc we booked with booking.com that we could be bumped if request came in through the hotels website directly. Terribly disappointing
• Deirdre (9/5): We travel to MA regularly and we will be switching to this hotel. - Very clean hotel and location is ideal. No safe in the room.
• Lori (10/5): - Comfortable stay for my entire family of 5. Nice amenities. My husband and I enjoyed a few drinks at the bar, and it was nice.
• Jose R (9/5): -
• Vanessa (10/5): -
• Sabrina (8/5): - Charges a fee for early check in. Rates change frequently.
• Janice (10/5): -
• Robert (10/5): -
• Laurie (10/5): Excellent staff - Everything Nothing
• Rosalie (8/5): Overall clean, comfortable rooms and friendly staff. - Good breakfast. The bar at night was filled with people (children) eating food from outside. Which is ok but took up bar chairs and weren’t drinking. And the area was extremely cold temperature and not inviting so we didn’t drink there. It needs some separation from reception area so it’s warmer and an area for people just to eat at night.
• Michael (9/5): Great staff, clean facilities, and felt comfortable - Clean and great location Nothing
• jamie (9/5): - Free breakfast with many options. The couch area of the room is a cool little hangout spot Pool water could be cleaner
• AGUIADE (10/5): - Great staff, amenities and location Hotel can use a renovation
• Neckesha (10/5): -
• Keith (10/5): -
• Towne (7/5): Quick stay, and my kids loved the pool. - The building was nice, and mostly clean. The pool was clean and warm. I had to go to the concierge desk four separate times for a new room key. The room key never worked. We were only able to enter the room with the help of the staff.
• Richard (7/5): -
• Rosangela (10/5): a very pleasant environment - I like everything, from the reception, cleanliness, breakfast, bar, and gym, and the atmosphere is very pleasant. That's why I've been going to the same hotel for several years.
• 589musharrafk (2/5): Dirty Sofa Beds, Sliding Washroom Door Gaps and Locking issues, - Booked 2 rooms, room 1 Sofa Bed was dirty, there were food particles on the sheet. We were moved to another room by front desk after we notified them, and once again the room we moved to also had stains on the cushions but we're flipped unside down. It was late night and kids wanted to rest so we managed and not use the sofa bed. During our stay we had 2 rooms booked and we moved from one to another due to sofa bed been dirty. However, all 3 rooms had issues with washroom sliding door, they didn't lock, and two of them didn't even completely close. We had to use it while ensuring no one walked in. Breakfast at hotels with similar rating had better options. The stay was a big disappointment for us, we were not expecting this from our stay.
• Dan (10/5): -
• Delmaris (7/5): - Good areas lots of things to do N/a
• Peter (7/5): Adequate - Location Old hotel no USB smart TV or upgrades to be modern for thr business guest
• Teresa (10/5): -
• márcio jose Tupy (4/5): Hotel deveria sewr classificado como 3 estrelas pela sala fitnes. - Localização e sala fitnes Café da manhã pessimo. Recepção muito fraca. scoth bar inexistente.
• Marcia (10/5): Great stay other than breakfast - The comfortable bed and location to main highways and stores The breakfast food
• Kaleigh (10/5): -
• Cedrick (9/5): - I loved the location for the fact it was near entertainment, and good food places. N/a
• Garvey (10/5): -
• roza (9/5): -
• Rebecca (10/5): -
• Linda (8/5): - Hotel was quiet and bed was very comfortable No jacuzzi and breakfast seating not good.
• JknoxB (8/5): Nice hotel....but - Nice Hyatt hotel in good location to some restaurants and retail. Clean room, decent breakfast. Only negative is the TV is difficult to watch anything unless you have the Chromecast feature on your mobile device and a subscriber. Why can't Hyatt just have regular tv channels so their customers can turn the tv on and just start watching something, like other Hotel chains have? Why make it difficult for your customers?
• Cynthia (9/5): Pleasant Stay in Marlborough - Very comfortable and clean. Staff was exceptionally pleasant and professional. Everything was great.
• P5621XXsueg (2/5): Sad - We’ve stayed here many times over the past few years to visit family. What a mess do not go here they have groups of kids from different teams staying there. There is absolutely no supervision. The kids are left alone and the parents/chaperones do not pay any attention and hang out at the bar and get upset if you say anything. The kids play in the hallways they bang on people’s doors. They were playing hockey and they were running up and down the halls. The staff tried very hard to stop them, but it was very difficult. One time when we were there, the police had to be called. This is dangerous for everybody, the children the staff and the guests staying at the hotel. We only went back to try and give them another chance, believing they had straightened out this issue. Needless to say we’re not going back and you should not stay there. Consider this a very friendly warning It’s really really sad what has happened to this Hyatt. Additionally, the place is run down and breakfast offerings are meager. We sent a note and all we got was a lukewarm. I’m sorry. It’s ridiculous.
• Jacqueline (8/5): Prima hotel voor goede prijs - Prima hotel in Marlborough. Het ligt net iets van de weg af waardoor je minder geluidsoverlast hebt, zeker als je een kamer aan de achterkant van het hotel hebt. Ontbijt is prima, alhoewel ik altijd beetje moeite heb met het plastic bestek 😀 Parkeer je auto in het licht of in de buurt van camera. Toen wij er waren was er een auto die aan de zijkant van het hotel had geparkeerd (gewoon op parkeerplaats) en die stond ‘s ochtends alleen nog op zijn velgen.
• sammy (9/5): -
• Rita (10/5): - Convenient to shopping and attra tions. Nice view out window. Everything was as it should be.
• Lori (7/5): - Location Bed was not comfortable. It was an old mattress that was starting to sink in the middle. Teenage boys were playing hockey in the hall at midnight until 1 AM. It kept my entire family awake until we went to the front desk and security immediately handled the situation. Unfortunately, trying to get to sleep with all of that racket going on wasn’t good.
• Kristen (3/5): Smokey hotel room - The location was great and the staff was very friendly. My room reeked of smoke. The smell was so intense I woke up nauseous in the middle of the night. I asked to change rooms but the hotel was sold out. There was nothing they could do except try to vacuum the room again. Which they happily did. It helped a tiny bit but the room needed a DEEP cleaning and carpet/couch shampoo at a minimum. I stay in a lot of hotels and this was unfortunately one of the worst smelling rooms I’ve been in. I never write reviews and it’s so bad it’s driving me to write this. The staff was very nice and did what they could, but I was stuck. So relieved to be home.
• Jazzmyne (10/5): We loved it, would stay again - The room was fantastic Just wished it had a waffle maker for the breakfast bar that be cool and the breakfast was just hotter.
• Dominik (1/5): Sehr unzufrieden - Plastik Besteck beim Frühstück, wiederholbares Frühstück Erstellt keine Rechnung, wenn über Booking gebucht wird. Die Rechnung sollte man sich bei Booking holen.
• Patricia (8/5): - My stay was quick but everything was perfect
• davidtC5097QJ (10/5): Short + sweet - A really quick trip to be able to take my son to a show just outside of Boston. All needs were met and the location was pretty ideal. About everything I'd expect with a Hyatt Place - everything went according to plan. Wouldn't hesitate to stay again.
• Ramez (10/5): - Clean & spacious room. Near to many stores & restaurants ( walking distance). Breakfast needs some upgrade!
• Terrence (10/5): - Clean room
• Samantha (10/5): - Nice
• Zackary (10/5): -
• Donellie (8/5): - Area has food options. My room was clean and staff was kind
• Joseph (10/5): Comfortable stay - Location and facility are excellent
• Jeanna (10/5): - Breakfast was good. Staff was friendly. Located near a lot of dining options. Wasn’t to far from DCU Center.
• Donald (10/5): - Great location, clean rooms very helpful staff
• Leann (10/5): - Walkable restaurants
• Harold (10/5): - It was easy
• Jana (8/5): -
• Matthias (9/5): -
• Patricia (10/5): - I love the room and the view where it was in took my breath away
• Joel (10/5): - Everything, from arrival to departure, was excellent. Staff was friendly and helpful. Clean and spacious room.
• Barbara M (10/5): - Enjoyed my stay. Room was nice. Staff was good and friendly
• Brett (10/5): -
• Ariane (8/5): Staff was amazing and corner room made this girl happy! - Location, high floor room and view. The patio lounge is nice, but I think a fire pit would add a nice touch. Higher thread counted pillow cases may be less scratchy with feather pillows, but otherwise, comfy :) Booking.com played a bit of ping pong with property management to modify stays through app. Management said Booking members had to go through Booking but they said we had to wait to hear back from management - so it wasn’t a seamless process. It was better to go directly through hotel to make changes. I had to physically see someone in order to reserve same room. Additionally, the restaurant menu could have been better for the price and some of the light fixtures in room weren’t working - oh well!
• Lucia (10/5): - Great property with lots of dining options around.
• Verified traveler (4/5): 1st stay and not so great - First time staying at a Hyatt and the room was not very clean. The rugs were disgusting, stains everywhere. The worst part there was a leak coming from the air vent in the bathroom. When you sat to use the toilet you would have water falling on your head. The only positive about the hotel, was their breakfast. It was great and fully stock at all times.The cleaniness will make me think twice about staying at another Hyatt.
• Luc (8/5): Great convenience and location - Great location, excellent room, lots of fun nearby. My only complaint was the flaky nature of the Chromecast/smart TV. It needed a few hard reboots over the course of my one night stay, but still was still vastly preferable to cable
• Kathleen (10/5): It was wonderful. The staff was so kind and accommodating. It was exceptional. Thank you very much! - It was the perfect location. It felt safe and convenient to restaurant and quick shopping. The only thing I would change is having a dollar general nearby.
• Edson (8/5): -
• Solomiia (10/5): - Great place.
• Suzanne (10/5): - Clean and affordable.
• Rajesh (6/5): - The bathroom sink was partially clogged, causing water to accumulate halfway up the drain when washing hands with soap. The water will need to drain down before the sink can be used again.
• Mike (10/5): - Nothing comes to mind t this point in time.
• shebonne (8/5): - . .
• Richard (10/5): - Friendly staff
• Obilio (10/5): - Clean,safe environment and everything
• Chiu (6/5): - Breakfast. Food was not replenished on time
• ODCeus (10/5): Clean, comfortable, convenient stay with great service - Great room layout. Super comfortable bed. Clean. Easy access from the highway. Staff were friendly and very helpful. I forgot my belt. Called 24 hours later. They had it in their lost and found and worked with me to arrange shipping. I was very happy to get it back and grateful for the great service.
• Nancy (8/5): - Convenient. Value. Clean Breakfast - ran out of food. Loud restaurant w/lots of children. Staff slow to replenish.
• Justin (8/5): - Great hotel close to a kids sport tournament we were attending. Great options for quick food and entertainment. Would return.
• tpe11 (4/5): Average at best - ok hotel - It is so disrespectful when the hotel staff assigns you a handicapped room (knowingly) and you are not handicapped, and the hotel is only 1/3 filled. The next time I will stay at a Marriott.
• YANGJIN (2/5): It is new but no microwave! - This is a Hyatt place, not five star Hyatt. They didn’t put microwave in the room nor in the lobby. Each time you ned to use the microwave, you have to ask a staff near the kitchen. I have stayed at various Hyatt place across the nation but this is the first one that doesn’t provide a microwave.

Photos