Hyatt Centric Gran Via Madrid
Location: Gran Via, 31, Madrid, es
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Accommodations
Indulge in the stylishly decorated rooms at Hyatt Centric Gran Via Madrid, offering city views, 55-inch TVs, and custom-designed furniture for a comfortable stay.
Culinary Delights
Savor a buffet breakfast daily and visit Hielo y Carbón for local meats and an extensive wine list. Enjoy a vermouth or gourmet coffee at Ondas while tapping your feet to lively tunes.
Convenient Amenities
Benefit from a 24-hour gym, free WiFi, and room service. Explore Madrid easily with the hotel's central location and nearby metro station.
Book now for an unforgettable experience at Hyatt Centric Gran Via Madrid.
Important Information
Policies
Check-in: 03:00 PM - 11:30 PM
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Shuttle service (additional charge)
- Concierge service
- Allergy-free room
- Kid meals
- Baby safety gates
- Coffee Shop on site
- Fruits
- Pet bowls
- Pet basket
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Mobile app for room service
- Supervised childcare/activities
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
King Room
Featuring side street views, this room includes modern décor, a 55-inch flat-screen TV with access to Chromecast, a mini-bar with local beverages, a coffee maker and tea facilities, and individually controlled heat and air conditioning. The bathroom comes with free toiletries, a rain shower, and a hairdryer.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Video
- Private bathroom
- Wardrobe or closet
- Hypoallergenic
- Toilet paper
- Cots
- Adapter
- Privacy curtain
-
King Room with View
Featuring views of Gran Vía Street, this room includes a work space with desk, a 55-inch flat-screen TV with access to Chromecast, a coffee maker and tea facilities, individually controlled heat and air conditioning, and a mini-bar with local beverages. The private bathroom comes with free toiletries, a rain shower, and a hairdryer.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Video
- Private bathroom
- Heating
- Wardrobe or closet
- Hypoallergenic
- Linen
- Toilet paper
- Cots
- Socket near the bed
- Adapter
- Privacy curtain
-
Terrace Suite
Featuring a 20 square yards terrace with views of Madrid, this spacious room includes a separate seating area with work space, a 55-inch flat-screen TV with access to Chromecast, a coffee maker and tea facilities, individually controlled heat and air conditioning, and a mini-bar with local beverages. The marble bathroom comes with free toiletries, a rain shower, a bath, and a hairdryer.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Video
- Private bathroom
- Wardrobe or closet
- Hypoallergenic
- Terrace
- Toilet paper
- Cots
- Adapter
- Privacy curtain
-
Suite (Fenix)
1 King Bed
Soundproofed room
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, designer toiletries, a hair dryer, and towels
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- High-speed internet access
- Free WiFi
- Bedsheets provided
-
Suite (Gran Via)
1 King Bed
Soundproofed room
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, designer toiletries, a hair dryer, and towels
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- High-speed internet access
- Free WiFi
- Bedsheets provided
-
Junior Suite (Grand Via View)
1 King Bed
430 sq feet
Internet - Free WiFi
Entertainment - 55-inch TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, designer toiletries, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Daily housekeeping
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- High-speed internet access
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
-
King Room with Terrace and Gran Via View
Featuring a private terrace with city views, this room includes a 55-inch flat-screen TV with access to Chromecast, a coffee maker and tea facilities, individually controlled heat and air conditioning, and a mini-bar with local beverages. The private bathroom comes with free toiletries, a rain shower, and a hairdryer.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Video
- Private bathroom
- Wardrobe or closet
- Hypoallergenic
- Terrace
- Toilet paper
- Cots
- Adapter
- Privacy curtain
-
Executive Suite
Featuring views of Madrid, this spacious room includes modern décor, a 55-inch flat-screen TV with access to Chromecast, a coffee maker and tea facilities, individually controlled heat and air conditioning, and a mini-bar with local beverages. The private bathroom comes with free toiletries, a rain shower, a bath, and a hairdryer.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Video
- Private bathroom
- Wardrobe or closet
- Hypoallergenic
- Toilet paper
- Cots
- Adapter
- Privacy curtain
-
Junior Suite with Gran Via View
Featuring a spacious living area, this suite includes a 55-inch flat-screen TV with access to Chromecast, a mini-bar with local beverages, a coffee maker and tea facilities, and individually controlled heat and air conditioning. The marble bathroom comes with double sink, free toiletries, a rain shower, and a hairdryer.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Video
- Private bathroom
- Wardrobe or closet
- Hypoallergenic
- Toilet paper
- Cots
- Adapter
- Privacy curtain
-
King Room with Balcony
Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a wardrobe as well as a quiet street view. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Video
- Private bathroom
- Heating
- Wardrobe or closet
- Hypoallergenic
- Cots
- Socket near the bed
- Adapter
- Privacy curtain
-
Family Suite
Featuring free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned suite features a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a wardrobe as well as a quiet street view.
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Video
- Private bathroom
- Heating
- Wardrobe or closet
- Hypoallergenic
- Linen
- Cots
- Socket near the bed
- Adapter
- Privacy curtain
-
Junior Suite
Providing free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The air-conditioned suite provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker and a wardrobe.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Video
- Private bathroom
- Heating
- Wardrobe or closet
- Hypoallergenic
- Linen
- Cots
- Socket near the bed
- Adapter
- Privacy curtain
-
Double Room with Two Double Beds
Featuring side street views, this room includes modern décor, a 55-inch flat-screen TV with access to Chromecast, a mini-bar with local beverages, a coffee maker and tea facilities, and individually controlled heat and air conditioning. The bathroom comes with free toiletries, a rain shower, and a hairdryer.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Video
- Private bathroom
- Wardrobe or closet
- Hypoallergenic
- Toilet paper
- Cots
- Adapter
- Privacy curtain
-
Twin Room
Featuring side street views, this spacious room includes a 55-inch flat-screen TV with access to Chromecast, a mini-bar with local beverages, a coffee maker and tea facilities, and individually controlled heat and air conditioning. The bathroom comes with free toiletries, a rain shower, and a hairdryer.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Video
- Private bathroom
- Heating
- Wardrobe or closet
- Hypoallergenic
- Linen
- Toilet paper
- Cots
- Socket near the bed
- Adapter
- Privacy curtain
Guest Reviews
- Talal (9/5): Close to wvry where - Location and cleanliness No parking for car
- Vkorezin (10/5): - Очень внимательный персонал, от консъержа до официанта. Нехватка размера рабочего стола. Лучше бы сдать вместо двух столов один но полноценный
- Antonios (10/5): -
- Erdal (10/5): -
- Felikss (10/5): -
- Wan Rachana (10/5): - Super Lage und super Bar! Alles war gut!
- gary (6/5): Hyatt Centric did not live up to 5 star property - First the location of Hyatt Centric Gran Via was good. The concierge Marco service was extremely helpful thoughtful the stay. Finally the roof top bar was clean & service was very good. The attitudes of many of the employees were not always helpful. This was especially true at bar and other staff. Issues with staff a few times left a sour taste
- Bernd 223 (4/5): - Lage Wir haben um 10.30 das Zimmer verlassen, bei Rückkehr im 16.00 Uhr, um eine Pause einzulegen, war das Zimmer nicht nicht gemacht. Beschwerde an der Rezeption, dauerte dann bis 17.00 Uhr bis das Zimmer gemacht wurde. Für 600€ /Nacht geht das gar nicht!!!!
- Melissa (8/5): -
- Rashid (9/5): - الموقع اخذ مبلغ 200 يورو تامين بس لم يتم الإرجاع وحجزت بعد اسبوع غرفه وتم اخذ 100 يورو ولم يتم الإرجاع
- Adel (9/5): -
- JUAN (10/5): -
- qusai (7/5): -
- Yennilú (9/5): -
- George (8/5): -
- MAJID (9/5): -
- Esin (8/5): temiz ve kaliteli - konum ve güvenlik iyiydi cadde gürültüsü
- charl (10/5): -
- MAJID (9/5): -
- Alberto (9/5): - Confort. Tranquilidad.
- ido (10/5): מעולה - מיקום מושלם, צוות אדיב, נקי אין
- Roman (10/5): -
- Uygur (10/5): -
- Vepa (10/5): - Her şey çok güzel harika
- Ilan (9/5): - great , will come again . every thing was great
- Nadia (10/5): -
- Jose (7/5): -
- De Clercq (10/5): - We hebben een geweldig verblijf hier gehad. Van locatie tot ontvangst, vriendelijkheid, netheid, alles was prima in orde. We zouden direct terugkomen!
- Bilal (9/5): -
- Rashid (9/5): -
- fatima Zahra (10/5): - EXCELLENT
- Jules (9/5): Stay was super nice and we love the view and how centric the hotel is The staff was super - Live the staff always friendly and very professional The shower had issues with the door and it flooded the whole restroom
- Khulood (10/5): Beyond wonderful - Looooved the hotel and the staff were so welcoming and amazing. Nothing at all.
- Markus (10/5): -
- Önder (1/5): -
- Rabie (10/5): Super séjour - Hôtel vraiment bien situé et personnel super sympathique. Rien
- Abdelali (9/5): - La salle de sport et l emplacement . Le prix trop élevé
- Nuno (8/5): - Localização, hotel interessante Fila no pequeno almoço por causa da sala ser pequena e depois de 25 minutos de esperar como já passava da hora de término do pequeno almoço começaram a retirar a comida
- Olena (10/5): -
- Andrey (10/5): -
- Hatun (10/5): - Hygiene geen
- Hamad (10/5): Amazing - It was amazing hospitality at this hotel I love everything about it and specially the staff they the sweetest people I have ever seen 🤍, iam sorry I forgot there names but they was amazing people (Hamad) 😍😍😍
- GUILLERMO (8/5): Buena ubicación, bonito hotel - Bien situado Mucho mugre al salir en la calle
- ale (4/5): - Me gusto mucho el restaurante del 1er piso y su atención No me gustó para nada que al ascensor sube cualquier personajes sin ningun filtro, con destino a la terraza, en toda mi estancia no pude disfrutar de ella porque esta invadida por terceros ajenos al hotel.
- Iolanda (10/5): Fantastica Madrid! - La camera super accogliente e confortevole Nulla
- shaker_Alhejeilan (10/5): فندق ممتاز - الموقع ممتاز جدا طاقم الاستقبال متعاون جدا الغرفة واسعة ونظيفة واطلالتها على غران فيا ممتازة لا يوجد
- shaker_Alhejeilan (10/5): -
- Mohammed (9/5): -
- Sanaa (10/5): emplacement au top - emplacement
- Sündüs (8/5): İyiydi - Temiz
- David (10/5): - Everything
- Marco salvatore (10/5): -
- Marco salvatore (10/5): È stata una scelta strategica come posizione e come livello di struttura , oltre le aspettative. Se torno a Madrid sicur - Posizione , pulizia ,cordialità e un Rooftop bellissimo , e una cosa che più mi è piaciuta è la professionalità del personale soprattutto il congierge Marcos una persona squisita, complimenti per tutto Assolutamente niente
- Declan (8/5): Staff were friendly. Good breakfast. Enjoyed the rooftop bar. - Very convenient to sites. One or two issues with bookings and billing.
- AVGERINOS (9/5): - Very well decorate hotel and In a very nice spot of the city
- Sara (9/5): -
- Ursula (9/5): Ein sehr schönes Hotel an Toplage mit einem sehr reichen Frühstücksangebot und einer tollen Rooftopbar - Sehr freundliches Personal und natürlich die Rooftopbar mit dem tollen Getränke- und Essensangebot -
- Thomas (7/5): -
- Rutie (10/5): - Excellent location ! Big room, comfortable beds
- Kenan (10/5): - Konumu ve temizliği harika
- Nataliia (9/5): -
- Mohammed (10/5): It was great pleasure staying at this hotel - The location is great and the staff were very professional, kind and helpful Nothing
- Gustavo (1/5): -
- Ohoud (10/5): -
- Fernanda (10/5): -
- Fernanda (10/5): -
- Norberto Jose (10/5): - La ubicación es muy buena, las habitaciones son confortables y el desayuno es completísimo Todo estuvo rozando la perfección
- Amela (5/5): überteuert! - war ok ausstattung, hygiene
- Salvino (10/5): Perfeita! - Localização excelente
- Nino (10/5): -
- Jean Pierre (10/5): -
- Massimo (5/5): - Mediocre Non è assolutamente un 5 stelle ed è vecchio e decadente
- Ibrahim (9/5): -
- Michael (8/5): For Easter Madrid is amazing - Very central but a bit noisy Was traveling with my son and only double bedroom. No single beds
- Storyteller285155 (10/5): Central - Central location, very busy street but also a shopping street and right next to the Real Madrid store
- Guillermo Ignacio (10/5): Excelente - Todo. Muy cómodo,muy buenas instalaciones. El personal muy amable. Mucha gente subiendo al bar y en ciertos horarios era muy complicado tomar el ascensor.
- Marina (10/5): - Facilities are great , location and the rooftop bar . We really enjoy our staying here and the staff was very kind. The lifts were not enough . One was broken and that causes a delay to get to the room . Probably once was fixed this problem was solved . Thank you 🙏🏼
- Cecily (8/5): -
- Francesca (10/5): Tutto perfetto - Struttura elegante, pulita , curata nei dettagli. Posizione eccellente. La colazione è molto buona ed assortita, lo staff gentilissimo . Rooftop da provare!
- Santiago (8/5): Esperaba más. No hay parking en el hotel. - Ubicación y desayuno Anuncian que tienen parking y no es verdad. Hay un parking cerca pero para quien viaja en coche no es lo mismo. Además en mi caso anunciaban cama extra grande y en realidad era una cama de 1.80… Al conocer que no había parking en el edificio intenté anular la reserva ( apenas unas horas después y días antes de la fecha de entrada) y no me dieron la posibilidad, informándome que me penalizarían con el 100% del coste de la habitación. Las instalaciones no me parecieron de un 5*, y el servicio tampoco.
- marija371 (8/5): Great service but busy and loud - The hotel is lovely but the rooms are not soundproof and I was awakened more than once by guests in adjacent rooms and the hallway. We did request a quiet room but it wasn’t really quiet. The area around is really really busy. You can’t walk busy. I wouldn’t stay there again as it was very stressful being on Grand Via from early afternoons on. The rooftop is great and so is the service. Barbara at the bar downstairs for one was very helpful and kind, the concierges, the front desk. Even the room service. My daughter ordered waffle for breakfast three mornings in a row but the last one was without fruit and different. So room service gentleman brought her a new waffle himself. She was very happy. Definitely a 5* service. If room were really soundproof that would make a huge difference.
- Fábya (10/5): - Localização e conforto no quarto. nada.
- Sinisa (8/5): -
- Sergio (9/5): Fantástico hotel -
- Gaspar (1/5): -
- cydniw2025 (10/5): Hotel exceeds expectations - Great experience at this hotel. Executive suite was large and easily accommodated 2 adults/2 children. Staff was friendly and attentive, welcome drinks and bottle of wine. Breakfast with good selection for everyone. Hotel is in a busy area that is well connected to transit and walking distance to many attractions.
- Adriana (8/5): Muy bueno - Habitación, trato del personal y ubicación Nada
- Sinkó (9/5): ha legközelebb megyek Madridba, akkor is itt szeretnék megszállni. - A reggeli zseniális volt, a szállás elhelyezkedése is tökéletes. A fürdőszobával gyűlt meg a bajunk, nem működött a zuhany két napig, mert vagy túl hideg volt a víz, vagy túl meleg.
- 219glennr (10/5): Location, elegance and personalized attention to detail - The location of the Hyatt Centric Gran Via is excellent, the facilities are impressive -- elegant without being pretentious -- and the staff provide personalized attention that makes a stay quite enjoyable. We celebrated out anniversary there, and Alicia, Cristina and Barbara made the occasion even more special!
- Iwelina (10/5): -
- Yabbadabba2 (10/5): Excelente! - Personalized customer service is their superpower! From the moment we arrived all the way until our departure, this hotel's customer service is topnotch! After a long trip, they were able to accommodate an early check-in for us. They personally offered to deliver our heavy luggage to the room. Room was impeccable and roomy with nice, light decor. Staff were very helpful in providing directions, assistance, and requests daily. On departure, they made things easier for us by storing our luggage, then ordering a cab and carried our luggage for us to the cab. Cleaning services were done daily - it was nice to come home to a nice, clean room after a day of touring. We mentioned in passing a milestone birthday for our trip, and they went above and beyond to make us feel special - cake and warm birthday wishes delivered to our room (signed by staff), rooftop staff and manager, Angie, went above and beyond to make my birthday extra-special! Location of the hotel was great as well - walking distance to key sights, restaurants, shops, and easy access to public transportation. Completely impressed by the staff overall - would stay here again and again when in Madrid!
- Giovanna (9/5): - La ubicación es espectacular. Las habitaciones grandes e impecables. El personal fue muy cordial y altamente servicial.
- Enrique (10/5): -
- Enrique (10/5): Excelente Hotel !!! - La amabilidad del personal , la comodidad de los locales. La buena atencion de todos y la ubicacion.
- deniz çağlar (6/5): -
- Hany (8/5): - Location was perfect There was no YouTube or mirroring option on the TV in the room
- Piotr (10/5): -
- Mehmet sadık (9/5): -
- Georgi (5/5): -
- Tamás (9/5): -
Photos
