Dmall Hotel

Location: Plot No 145, KG 9 Avenue, Nyarutarama, Gishushu, Kigali, rw

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Car hire
• Packed lunches
• Shuttle service (additional charge)
• Concierge service
• Wheelchair accessible
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Delivered food - securely covered
• Thermometers for guests provided by property
• Mobile app for room service
• Shopping on site
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Golfing on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Japanese garden
• Free bus station shuttle
• Casino nearby
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Twin Room

  2 Large Twin Beds

  301-sq-foot room with hill views

  
  

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with satellite channels

  Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and slippers

  Practical - Safe, desk, and phone

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Smoking And Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Bottle of water
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Free WiFi
  • Separate bedroom
  • Smoking and Non-Smoking
  • Bedsheets provided

• Deluxe Suite

  1 King Bed and 1 Twin Sofa Bed OR 1 King Bed

  500-sq-foot room with hill views

  
  

  Layout - Bedroom, living room, and dining area

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with satellite channels

  Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and slippers

  Practical - Safe, desk, and phone

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Smoking And Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Bottle of water
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Separate sitting area
  • Separate dining area
  • Free WiFi
  • Separate bedroom
  • Smoking and Non-Smoking
  • Bedsheets provided

• Deluxe Queen Room

  Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a wardrobe as well as mountain views. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Shower cap
  • Pajamas
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Standard Double or Twin Room

  The spacious twin/double room provides air conditioning, soundproof walls, a terrace with mountain views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Terrace
  • Linen
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Shower cap
  • Pajamas
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe King Room

  The spacious double room offers air conditioning, soundproof walls, a terrace with mountain views as well as a private bathroom featuring a walk-in shower.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Terrace
  • Linen
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Shower cap
  • Pajamas
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Executive Suite

  This suite features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite features a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a seating area as well as mountain views. The unit has 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Dining table
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Shower cap
  • Pajamas
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Accessible by lift
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Felix (10/5): Value for money - Location excellent. Clean Nothing
• Felix (8/5): - Ok for the price. Excellent value for money. No comment
• Fatoubamba (10/5): Bon qualité prix - Bon qualité prix Le lit était confortable
• Fatoubamba (10/5): Bon plans pour loger et bien. - L'emplacement très bien,les chambres propres le lit confortable, le petit déjeuner copieux. Tout est bons .le personnel excellent a l'accueil ils sont très a l'écoute du client. J'aime j'aime. Rien.
• Neige (8/5): -
• Chanel (10/5): Will gladly return to Dmall Hotel on our next visit. - Lovely fresh fruit was appreciated for breakfast. The staff and facilities at Dmall Hotel catered very well for all our needs, thank you.
• Joackim (7/5): Genearlly, I enjoyed staying in Hotel - Breakfast was delicious and i loved it sometimes WiFi not worked for shorter period of time
• Moneuoa (4/5): The place is good. It is just that it not well managed. - The staff was very friendly, helpful and trustworthy. The location was good too. The hotel is in close proximity to all the business areas and government institution The cleanliness could be better. One of the reasons I chose the hotel was the gym. It was disappointing to find that it was neglected. Moreover, the restaurant allowed free smoking and only catered for non-smokers on the balcony. This goes against the modern trend of providing smoke free areas for our health
• Thomas (6/5): - Staff were excellent! So helpful. The airport shuttle was great. Clean with comfortable beds. AC worked but was noisy. Bar fridge didn’t work well and was noisy. Wall paper was peeling and water damaged. Gym was in disrepair and unusable.
• Eugenie (10/5): - Tout était parfait rien à dire ! Merci
• ADEKUNLE (10/5): - Everything Nothing
• Patrick (5/5): I would not recommend! - Chinese breakfast Beds too small
• Usman (3/5): Overall a disappointing experience - Close to offices and convention centre Staff are doing the best they can Poor infrastructure, wallpaper coming off all around and in rooms Seems as they have not refurbished for many years Poor maintenance all over Room was small for the cost AC not the best My toilet seat was broken, I asked them to repair it and reminded many times but nothing happened. Mini fridge empty and not working. They replaced it with another faulty one. Cafe facilities were poor, the roof terrace photos are deceiving Breakfast at the restaurant was the poorest I have ever seen. You have to remind staff to refill things. Its catering for Chinese customers. Not much variety, fruit and pastries looked off. Fresh juices limited. I ate once over 7 days and just walked to nearest cafes and paid for better breakfast. So overall a tired hotel, unpleasant experience and I am not sure how they got 4 star rating. I have stayed in 4 star hotels during my previous visits to Rwanda. This is not even close to 3 star compare to others. May be arrange a visit to 4 star hotels to see how good they are. And whoever decides on star rating needs to reconsider. Cleaning was ok Room service was ok
• Africa (10/5): Exceptional -
• Rabiu (8/5): Very good - Fine None
• Alex (7/5): Good -
• Abdinajib (8/5): Yes - Good Nice
• Evalyn (6/5): Good. - The staff are friendly especially the front office. Airport pickup was seamless and comfortable.
• Evalyn (7/5): Good - Breakfast offers a wide selection, which is great.
• Jean-Marc (10/5): - Excellent. Just needs to find a way to serve food & beverage past 23:00 PM
• Harriet (10/5): Exceptional - Everything Nothing
• Lombe (10/5): Perfect for a layover in Kigali - The hotel is perfectly located close to the airport, with a supermarket on the ground floor. (I didn't go to explore the supermarket because I left early but it did seem very convenient.) The staff were very polite and helpful, and they checked me in and made sure I was comfortable, even though I arrived pretty late. I highly recommend this hotel! Also, there is a chinese restaurant on site and the food was absolutely delicious.
• Suraya (7/5): Good - Good location, friendly staff. The breakfast was quite boring, almost same every day and some days it felt like they are using the leftovers of previous day breakfast.
• Bedi (7/5): Good -
• Ange (10/5): Exceptional - Recommend this hotel to everyone 👌
• Alyssa (6/5): - Older hotel/motel that caters mostly to Chinese nationals, as most of the public and in-room signage was in Chinese, even the tv and remote control. Also noticed that the lamp shades were stained when we turned on the lights. We tried to use the elevator from the fourth floor, but there was a minor power-outage, which caused us to get stuck inside, so we opted to use the stairs the rest of our stay. The Chinese restaurant on the first floor was very good and served particularly large portions, which was great. The only major complaint was at checkout when we had requested an airport transfer the night before and the morning desk staff seemed confused and asked us if we got our times wrong? Luckily, we left ample time for arrival, but we did have to wait fifteen minutes for a driver to arrive. Proximity to the airport is convenient, especially if your airport transfer is late.
• Oscar (7/5): Good -
• Jan (9/5): Very nice - Location, clean More “european” type breakfast should be offered
• Evalyn (7/5): I enjoyed it. It served my purpose. I will definitely consider returning. - Location: Based on the meeting venue for my work, I loved the location as it was a walking distance. Similarly, the convenient store on the ground floor is an excellent addition as I was able to pop in and out to buy different items as needed. The hotel was a walking distance to the CLA - church (international and interdenominational English speaking church). The location is excellent as it is by the roadside in Nyarutarama, close to many other restaurants and other amenities depending on your interest. And oh, it is a walking distance from the jogging track around the golf course. Restaurant : This was also very good and the breakfast offers a variety. The waiting staff are friendly too. Amenities: Well, the fact that the Spa is not working yet I had seen it online that they have a Spa was a bit disappointing. The coffee bar is not registered for VISA card (POS) service so if you have no cash or MTN Momo, you may as well skip going there. There might be a need to designate a smoking area, as the smoke from the coffee bar goes to the rooms. Restaurant: It is not very busy during lunch and dinner and if you want a non-Chinese meal, you may not be too lucky.
• Peter (6/5): - Rooms are poorly furnished. Very cheap looking.
• Christian (8/5): - It’s a good place to crush. They’ve got casino inside of it. I like their style tho.
• Maina (8/5): Very good -
• Chanya (8/5): Very good -
• Mulugeta (5/5): My stay was not bad compared to the rent I paid, save for above comments I provided regarding what . - I like the clearness and the staff responsiveness. WiFi was not good. Hot and cold water mixer doesn’t work properly. The bath room door is broken.
• Jonna (7/5): Comfortable - The room is a nice size with a comfortable bed, and it is clean. It has hot water in the shower! It is a bit far away from most things. The breakfast felt more like lunch (my partner liked it). The shower door did not close all the way.
• Ahmed (6/5): Pleasant -
• cindy (2/5): - AC did not work everything feel dirty. Bathroom with mold.
• Miguel (10/5): - Super super super. Staff. Food Room. Waoooo
• Phanuel (10/5): - Quality service.
• Oliver (9/5): Chinese oasis in the middle of the city. - Perfectly clean. Same quality that I find when I am travelling in China. Grocery store on ground floor. View of city from the room. Nothing.
• Beata (7/5): Good -
• Elmerh (9/5): Superb -
• Elmerh (9/5): Superb -
• MITESHKUMAR (2/5): - they never sent vehicle to pick me from airport yet it was agreed
• kevin (6/5): Fair value - Rooms were very good and clean. It was also well located for my needs and 15min from the airport. It was generally good value.
• Kevin (6/5): Good value for business - Well priced hotel . Has its own little casino and a Chinese restaurant but no separate bar area. Staff were pleasant and food good and well priced .
• Oluwafemi (8/5): Central hotel - Hotel is central to most places
• Angela (5/5): Passable -
• Ndahiro (10/5): Exceptional -
• Ahmed (7/5): Good -
• Winfred (7/5): Memorable. Excellent location and loved walking around in the evenings........ - Breakfast was served on time . Lady who did the housekeeping did a fantastic job. Airport shuttle was excellent. Breakfast variety can be improved upon. Rooms need fumigation as i saw some insects and also the shower door in the room i stayed needed some maintenance.
• Violette (6/5): I paid twice using card; thier card machine want issuing receipts- now I’m with my back trying to get a refund from my b - Not much. Just had the basics. It has a pungent smell. Never has the breakfast
• Josephine (9/5): Superb - Confortable and good facility. I loved the breakfast too.
• Anthony Bernard (10/5): A nice place to stay - I've really enjoyed my stay at the Dmall Hotel as the hotel was amazing. Cleanliness is a priority and the room also spacious at Dmall Hotel. I enjoyed the breakfast too and hope to be back again.
• Ini (10/5): Exceptional -
• Okeke (10/5): Exceptional -
• Olasunkanmi (7/5): Good -
• Anthony (10/5): It was a wonderful experience - The staff are friendly, location was great for our needs. Breakfast was different to what I'm use to. It would be great if they offered coffee in bigger cups, I hate drinking coffee from tea cups.
• Nagi (8/5): Very good -
• Girma (7/5): Good -
• Joyce (7/5): Great location, Great friendly receptionists and dining staff, Clean hotel - Great location, quiet in the evenings, clean and spacious rooms, adequate breakfast portion. Airport transfers were free and efficient. The hotel staff were friendly and easy to communicate with. They should try to provide breakfast cereals that adults like e.g weetabix and cornflakes instead of only the chocolate ones which only children would enjoy. Also at breakfast instead of the Chinese soup they can provide local porridge
• Chinmaya (10/5): Exceptional - The rooms and the breakfast The air condition
• Nagi (8/5): Nice stay - The Hotel is well organized and the location is reasonable. There is a supermarket attached to the hotel. Also the Reception staff is very helpful and friendly, especially Jules and Deborah  Some of Towels at the bathroom although is clean but overused 
• Janna (10/5): Exceptional -
• Verified traveler (8/5): - Service was very good and care was demonstrated willingly.
• Aungtun (8/5): Friendly staffs and easily accessible - Good breakfast, free airport shuttle, and friendly staffs. Easily accessible to many places. Gym is available and restaurant is open all day and good price. Nothing much.. value for money
• David (8/5): - Very nice hotel. Great room, great breakfast. My only complaint would be traffic noise.
• Salim (9/5): Superb -
• Alituha (6/5): Pleasant -
• Patrick (9/5): Superb - Location and easy access to the city centre The cold breakfast
• Rajesh (8/5): Very good -
• Herman (8/5): Very good - Big and comfy bed! Great breakfast, especially the made-to-order omelet! Astonishing view from the room! Sometimes unreliable wifi.
• Mo (9/5): Superb -
• Carolyne (7/5): Good -
• Yue (10/5): Exceptional -
• Yue (10/5): Exceptional -
• Ange (10/5): Exceptional -
• Narendra (8/5): Very good -
• Felicia (7/5): Excellent hotel to stay in - The place is good, close to the city Centre. The staff is very friendly and can provide very helpful information to assist with the touring of the country. We met really great people on the facility like Evodius the driver and Emmy at the restaurant. Big ups to you!!... The breakfast needs more variety of food
• Narendra (8/5): Very good -
• Kunda (8/5): Very good -
• layo (8/5): - Very close to the airport but without the plane noise. Good attentive staff and very helpful.Good location to go downtown. Food was OK but breakfast needs some work
• George (10/5): - Comfortable room, clean and friendly staff.
• Remilekun (10/5): - The location of the property is good. Decent and central area with easy access to everywhere. Complimentary airport shuttle was prompt and smooth. Check-in was seamless. There is a supermarket on site with virtually everything you need. Complimentary bottled water were supplied daily. Breakfast was average though. The staff were courteous, pleasant and friendly. Special shout out to Sandra, Deborah and the ever smiling Nadege. So also the driver and cleaning staff. I recommend.
• Babajide (8/5): - Location
• Mlagha (8/5): Very good -
• Tolu (10/5): Exceptional - The friendliness of the staff was super exceptional. The affordability of the hotel compared to the wonderful services rendered is mind blowing. We wished our stay could be prolonged due to the amazing ways they hosted us. It's indeed a place to be and we hope to have another vacation in Dmall hotel soon No west Africa dishes. Every other thing is great
• Chimezie (7/5): Good -
• Thomas (9/5): Superb -
• Black40sunrise (3/5): Very disappointing - The Rwandan women at the front desk were very helpful. There were roaches in my room as soon as I arrived, I opened the guest book and there were large ROACHES! They switched my room to another room which wasn’t any better. They advertised ‘bath tub’ there is no tub on site, completely false advertising. I was supposed to stay five nights, I only stayed one. The place is totally for and by the chinese.
• Joyce (9/5): Superb - The rooms are so functional. Everything you need in the right amount of space. The Chinese theme was so refreshing. The breakfast options are really limited
• Nakia (10/5): - Nice hotel. Love they offered airport transportation. That’s always important for me. Nice city view from my hotel room. Breakfast was ok. They’re more of an Asian hotel so their food selection was mostly Asian instead the of an African cuisine. Wish the hotel had a pool. Overall great hotel to stay at.
• Anonymous (7/5): Good -
• Takayuki (10/5): - good service and restaurant, easy shopping at the supermarket at ground floor. every time I go to kigali, I stay here.
• Hemense (5/5): Passable -
• ROBERTO (2/5): - Mi hanno presentato una consumazione al bar di 12 euro addebitati alla mua stanza di cui no ne sapevo niente. C'era anche una firma che non era la mia di chi avrà consumato. Alla fine ho pagato per andarmene perché non c'è stato verso a spiegare
• Ngozi (8/5): Very good -
• Lawrence (7/5): Good -
• Omnia (6/5): Pleasant -
• Rahul (7/5): Good -

Photos