MainStay Suites Big Spring North I-20

Location: 306 NE 12th Street, Building B, Big Spring, us

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 11:00 AM

Amenities & Facilities

• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Family rooms
• Lift / Elevator
• Fax/photocopying
• Facilities for disabled guests
• Packed lunches
• Non-smoking throughout
• Shared lounge/TV area
• Board games/puzzles
• Wheelchair accessible
• Outdoor furniture
• Auditory guidance
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Security alarm
• Key card access
• ATM/banking
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Pool sun loungers
• Fitness facilities (surcharge)
• Internet access
• Bulk dispenser for toiletries

Rooms Available

• Efficiency King Suite - Accessible/Non-Smoking

  The well-equipped kitchenette features a stovetop, a refrigerator, a dishwasher and kitchenware. The suite provides a tea and coffee maker, a dining area, as well as a private bathroom featuring a shower and a hairdryer.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Sofa
  • Alarm clock
  • Dining area
  • Stovetop
  • Toaster
  • Coffee machine
  • Dining table
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Efficiency Queen Suite - Accessible/Non-Smoking

  The suite features a tea and coffee maker, a dining area, as well as a private bathroom boasting a shower and a hairdryer. In the well-fitted kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This suite has a sofa, a carpeted floor and a TV with cable channels.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Sofa
  • Alarm clock
  • Dining area
  • Stovetop
  • Toaster
  • Coffee machine
  • Dining table
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Efficiency Queen Suite with Two Queen Beds - Accessible/Non-Smoking

  The well-equipped kitchenette has a stovetop, a refrigerator, a dishwasher and kitchenware. The suite features a tea and coffee maker, a dining area, as well as a private bathroom boasting a shower and a hairdryer.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Sofa
  • Alarm clock
  • Dining area
  • Stovetop
  • Toaster
  • Coffee machine
  • Dining table
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• King Suite - Non-Smoking

  In the well-equipped kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Sofa
  • Alarm clock
  • Dining area
  • Stovetop
  • Toaster
  • Coffee machine
  • Linen
  • Dining table
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Queen Suite with Two Queen Beds - Non-Smoking

  In the fully equipped kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned family room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Sofa
  • Alarm clock
  • Dining area
  • Stovetop
  • Toaster
  • Coffee machine
  • Linen
  • Dining table
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Tristan (2/5): I felt like I needed a shower when I left - Leaving the property First room I was given wasn’t made up. I was then moved to a very poor quality very well used and aged room. Carpets were awful, bathroom had black mould and broken tiles and fittings. The brekfast was awful and non existent. The eggs look like they’d been there days and the other guests were saying the same. Would never stay there again. Also I was charged twice for 1 night and still waiting for a refund
• Grace (8/5): 1 nite stay, carpet needs replacement, shower head rusty, toilet handle broken - Due to time, we did not have breakfast. Coffee smelled good. Check-in process, at the hotel was confusing, and embarrassing.
• Charles (4/5): The rating is VERY deceiving. - Yogurt was good. Room was outdated and not very clean and can say the same for elevator and hallways. Dirty; worn out.
• Verified traveler (4/5): Not a good experience. - The condition of the hotel was run down. The furniture in the room was damaged, and rickety. The wifi connection was unstable. The sound proofing was pore,and the noise from the highway was loud.
• Jeffery (10/5): -
• Kadisha (10/5): Great deal - Great location, clean rooms, comfortable beds cozy in all. Has kitchen area and fridge for comfortable long stays. 10/10
• Joanne (8/5): Would stay again - While the breakfast was one the weak side, the hotel made up for it. Clean kitchen with enough to eat in the room. Water pressure decent, bed comfy and staff very friendly and helpful.
• Tracy (8/5): Very good -
• Judy (9/5): Superb -
• Metz (10/5): Exceptional - Staff very friendly willing to help or give directions I had a very good stay
• Natalia (4/5): - The space is in need of maintenance which might be expected but even though we made a reservation late that day, we had to switch 3 times because the rooms were not cleaned. On the positive side, the bed was comfortable.
• Lugo (10/5): Exceptional -
• Manuel (7/5): Good - Good Clear
• Galeana (4/5): Disappointing - Breakfast was the best thing about the hotel Tv didn't work and there was trash left underneath the bed. People beside me was extremely loud
• Otis (6/5): Pleasant -
• Juan (10/5): - Very nice staff but whenever I would get my room serviced they would take my trash out and not replace the trash bags.
• Jesus (8/5): - It’s a good place to stay off the highway. The staff was always super friendly and helpful. My only concern was the building itself. Some of the last remodel was poorly done. For example, door knob to the closet incorrectly done or the baseboard not secured to the wall in some segments. I would stay here again.
• Leanne (10/5): Spacious - Room was large and spacious as was the bathroom. Would recommend staying here if going to be stopping in Big Spring.
• Marcus (1/5): The guy at the front desk denied me service and I have not received a refund - Absolutely nothing at all. I was denied access and have not received my refund. Everything. I was denied services and did not receive a refund
• Kelly (8/5): Good stay at Mainstay - Very friendly &accommodating staff. Great breakfast. Comfortable. Good location. Bathtub didn't drain well. Reservations for 3 & towels and beverages for 2. Staff very responsive when advised of the situation. We would stay there again.
• Jo (4/5): - First of all my main upsetting downfall was there was no swimming pool when I had booked there was a swimming pool as one of the amenities and pictured in the website. I do have screenshots with dates and time frames. After I had made a complaint and report to the front desk the next day I noticed it was removed from the website. Front desk clerk stated that she was aware of it and had been on the website for a long time and hasn't been removed. That was one huge amenity asset that I was looking for to enjoying myself at this stay. The front desk clerk was very professional and courteous and the lady on the breakfast server was very nice and pleasant. Jo Tapia -
• Grant (8/5): Very good -
• Syreeta (8/5): Very good - The beds were very comfortable on a complaint is small roaches They had roaches in the kitchen area they might need to look into the dishwasher to see if there's something that's having them come through the little spaces and by the
• Gabriella (10/5): Exceptional -
• Frank (8/5): Clean Room - Roomy clean accommodation. Only issue-pool was not open. Had no water! Breakfast was simple but good. Friendly staff. Closed pool
• Kristina (4/5): Breakfast isn’t a buffet style like pictures - The breakfast spread was not what it shows in pictures. As you can see the breakfast area was dark and empty. It was a pick your own sandwich behind the counter for the employee to heat up. The faucet handle came off in the bathroom sink, the area by the window in the room smelled like mildew and the water pressure was really low.
• James (5/5): Reservation was no good, turned away - Booking.com reservation was not honored, we were turned away at front desk due to no vacancy, it was late and we were forced to stay in a roach motel Booking.com reservation was not honored, we were turned away at front desk due to no vacancy, it was late and we were forced to stay in a roach motel
• Mayra (2/5): Very poor - it was quiet it had a weird smell
• Allan (8/5): - pool was not operational, room was ok, staff was nice
• Susan (8/5): - Easy in and out before leaving the main HYW
• Ruben (10/5): Christmas trip - Great 1 day stay. Clean place easy highway access. Will stay again
• D Patton (6/5): Was hoping for a better experience - We booked this hotel since it had a full kitchen and we wished to cook dinner for ourselves. The pans were filthy, but we were able to get them at least somewhat cleaner. There was some stainless flatware, but not enough for both of us to eat using it (one fork was missing). When we reported this to the front desk, they gave us a set of plastic flatware... On the upside, the breakfast was actually fairly generous, considering that they are still not offering the full buffet due to Covid.
• Cathy (2/5): Looks can be deceiving - This property has so much potential. The staff was very nice and the welcome bags were an unexpected treat, the facility was nice and modern, the hot breakfast sandwiches in the morning were also a nice surprise, and a great kitchen. We loved the layout of the large room and the high ceilings. The bed was super comfy and very nice linens. BUT the problem was the room was filthy. Dried food left on the dining table, the sofa was very dirty and the coffee table was falling apart. The caulk in the tub was yucky and the bathroom door was almost off its hinges and would hardly open and close. That particular room had had some unfortunate visitors, but why didn't housekeeping report the problems? The staff apologized the next morning and said we should have asked for another room, but maybe they were all like that??? I have since heard from the management and they are looking into it (Room 104).
• Catherine Victoria (8/5): - Property is on service road to HWY I-20 - easy in and out. Breakfast is a bag breakfast due to COVID precautions, but tasty breakfast sandwiches easily heated in the microwave, along with fruit, yogurt, pastry, etc. Coffee and Juice supplied as well. Room was comfortable with appliances working as expected. Refrigerator needed defrosting and note was left with the front desk.
• Shawn (8/5): - Easy access from highway service road. Ample parking, quite area. Newer property. Friendly staff.
• glen (10/5): Nice clean hotel - This night was great. It was my first day which was on a separate reservation as the rest of my stay. I stayed in a suite with a small kitchenette and it was clean and actually pretty nice. It has a full size fridge which is nice for staying for a full week. The room is nice and clean. This is a hotel that a lot of traveling workers stay at and the place is extremely clean even with a ton of oil field workers staying here. The stay has been nice.
• Verified traveler (2/5): - Our room was great in size and the bed was comfortable. However, there was either chocolate or poop on the bedspread, disgusting! And you know the cleaning personnel had to see it. It was as big as a quarter. Also the carpet and furniture was stained over most of its areas. Not sure how businesses don’t believe ratings can ruin their customers returning when traveling brings us through the same areas multiple times a year. I will not stay there again.
• Lacy (10/5): Great stay - The staff was amazing, super nice and accommodating for our needs. They even were sweet when my kids needed to tell them all about their adventures of the day. The breakfast was the expected quick grab stuff. Ready for the pool to be open!
• Verified traveler (10/5): - Our stay was comforting and enjoyable. It gave the home away from home feeling.
• Cynthia (10/5): - Friendly staff and clean rooms
• Verified traveler (6/5): - Very well lit parking lot. The room was large but the heater would put out cold air, then hot. The beds were very uncomfortable. And, breakfast was not replenished before the end time so if you want food better get down there WAY before end time.

Photos