Ocean View Apartments – Delicia
Location: Boulevard Kukulkan Km 19.5, Cancun, QROO, 77500, Cancun, MX
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Beachfront Relaxation
Recreational Amenities
Indulge in seaside serenity on a private beach or unwind by the outdoor pool. Enjoy connectivity with complimentary Wi-Fi and seek adventure with tour assistance.
Dining and Entertainment
Savor meals at the on-site restaurant or grab snacks at the cafe. Cap off your day with a drink at the bar or poolside bar.
Convenience and Comfort
Enjoy express check-out, luggage storage, and laundry facilities. Stay in air-conditioned apartments with flat-screen TVs, free Wi-Fi, and plush pillowtop beds.
Book now for an unforgettable Cancun escape at this beachfront aparthotel in Zona Hotelera, just minutes away from popular attractions.
Important Information
- Guests under 25 years old are not permitted at this adults-only property.
- The property is professionally cleaned.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 03:00 PM - 07:00 PM
Check-out: 11:00 AM
Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 3:00 PM - 7:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. The front desk is staffed during limited hours.
Amenities & Facilities
- Health or beauty spa nearby
- Express check-out
- Free WiFi
- Terrace
- Garden
- Luggage storage
- Express check-in/check-out
- Designated smoking area
- Wheelchair accessible
- Outdoor furniture
- Elevator
- Safe-deposit box at front desk
- Front desk (limited hours)
- Express check-out
- On private beach
- Grocery/convenience store
- Tours/ticket assistance
- Wheelchair accessible parking
- Free self parking
- Airport transportation - pickup (surcharge)
- Beach umbrellas
- Beach sun loungers
- Beach towels
- Casino nearby
- Health or beauty spa nearby
- Coin laundry on site
- Wheelchair-accessible van parking
- Wheelchair-accessible pool
Rooms Available
-
Panoramic Studio, 1 Queen Bed, Balcony, Sea View
1 Queen Bed
Balcony/patio with beach views
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Mini-fridge and minibar (fees may apply)
Sleep - Pillowtop bed, premium bedding, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, safe, and laptop workspace
Comfort - Air conditioning, daily housekeeping, fresh towels every 4 days, fresh bed sheets every 4 days
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Stovetop
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Balcony or patio
- Portable fan
- Bedsheets provided
- Soap
- Laundry detergent
- Laptop-friendly workspace
-
Panoramic Studio Suite, Balcony, Sea View
2 Double Beds
Balcony/patio with beach views
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Mini-fridge
Sleep - Pillowtop bed, premium bedding, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, safe, and laptop workspace
Comfort - Air conditioning, daily housekeeping, fresh towels every 4 days, fresh bed sheets every 4 days
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Stovetop
- Toilet paper
- Shampoo
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Balcony or patio
- Portable fan
- Bedsheets provided
- Soap
- Laundry detergent
- Laptop-friendly workspace
-
Panoramic Studio, Balcony, Sea View
2 Queen Beds
Balcony/patio with beach views
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Sleep - Pillowtop bed, premium bedding, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, safe, and laptop workspace
Comfort - Air conditioning, daily housekeeping, fresh towels every 4 days, fresh bed sheets every 4 days
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Stovetop
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Balcony or patio
- Portable fan
- Bedsheets provided
- Soap
- Laundry detergent
- Laptop-friendly workspace
-
Deluxe Studio Suite, Balcony, Sea View
2 Queen Beds
Balcony/patio with ocean views
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Mini-fridge
Sleep - Pillowtop bed, premium bedding, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, safe, and laptop workspace
Comfort - Air conditioning, daily housekeeping, fresh towels every 4 days, fresh bed sheets every 4 days
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Stovetop
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Balcony or patio
- Portable fan
- Bedsheets provided
- Soap
- Laundry detergent
- Laptop-friendly workspace
-
Panoramic Studio, Sea View
2 Queen Beds
Overlooking the sea
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Minibar (fees may apply)
Sleep - Pillowtop bed, premium bedding, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, safe, and laptop workspace
Comfort - Air conditioning, daily housekeeping, fresh towels every 4 days, fresh bed sheets every 4 days
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Stovetop
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Portable fan
- Bedsheets provided
- Soap
- Laundry detergent
- Laptop-friendly workspace
-
Superior Studio Suite, Sea View
2 Queen Beds
Overlooking the ocean
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Mini-fridge and minibar (fees may apply)
Sleep - Pillowtop bed, premium bedding, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, safe, and laptop workspace
Comfort - Air conditioning, daily housekeeping, fresh towels every 4 days, fresh bed sheets every 4 days
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Stovetop
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Portable fan
- Bedsheets provided
- Soap
- Laundry detergent
- Laptop-friendly workspace
-
Luxury Studio, Balcony, Beach View
2 Queen Beds
Balcony/patio with beach views
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Mini-fridge and minibar (fees may apply)
Sleep - Pillowtop bed, premium bedding, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, iron/ironing board, and safe
Comfort - Air conditioning, daily housekeeping, fresh towels every 4 days, fresh bed sheets every 4 days
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Stovetop
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Balcony or patio
- Portable fan
- Bedsheets provided
- Soap
- Laundry detergent
- Laptop-friendly workspace
-
Beach Condo -Panoramic View 180 Degrees
1 Queen Bed
431-sq-foot soundproofed room, furnished balcony/patio with beach and sea views
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Refrigerator
Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, safe, and laptop workspace
Comfort - Air conditioning, daily housekeeping, fresh towels every 4 days, fresh bed sheets every 4 days
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Stovetop
- Toilet paper
- Shampoo
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Room and bed type depend on availability check-in
- Furnished balcony or patio
- Portable fan
- Bedsheets provided
- Soap
- Laundry detergent
- Laptop-friendly workspace
-
Condo 1 Panoramic Ovean view 180 degree
2 Queen Beds
431-sq-foot soundproofed room with beach and ocean views
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Minibar (fees may apply)
Sleep - Pillowtop bed, premium bedding, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, phone, and safe
Comfort - Air conditioning, daily housekeeping, fresh towels every 4 days, fresh bed sheets every 4 days
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Room and bed type depend on availability check-in
- Portable fan
- Bedsheets provided
- Soap
- Laundry detergent
- Laptop-friendly workspace
-
Panoramic Studio, Balcony, Beach View
2 Queen Beds
Balcony/patio with beach views
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Sleep - Pillowtop bed, premium bedding, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, safe, and laptop workspace
Comfort - Air conditioning, daily housekeeping, fresh towels every 4 days, fresh bed sheets every 4 days
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Balcony or patio
- Portable fan
- Bedsheets provided
- Soap
- Laundry detergent
- Laptop-friendly workspace
-
Deluxe Studio Suite, Oceanfront (Delicia Frente al Mar)
2 Queen Beds
431-sq-foot room with beach views
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Minibar (fees may apply)
Sleep - Pillowtop bed, premium bedding, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, laptop workspace, and iron/ironing board (on request)
Comfort - Air conditioning, daily housekeeping, fresh towels every 4 days, fresh bed sheets every 4 days
Accessibility - Wheelchair accessible
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Private bathroom
- Wardrobe or closet
- Stovetop
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Room and bed type depend on availability check-in
- Portable fan
- Bedsheets provided
- Soap
- Laundry detergent
- Laptop-friendly workspace
Guest Reviews
- Mehbod Cameron (2/5): - Towel and Bed sheet were dirty . Lots if aunts in kitchen and bed . There was false advertisement. Address was wrong . It took me more than half a day to find the place because place is called Cancun Plaza not ocean view apartment. I do not recommend this place all kitchen equipments were not functioning such as microwave no coffee no water for guest
- Mario (10/5): - Muy bonito todo, las instalaciones; la atención por parte del huésped.
- Alejandra (6/5): - El complejo está bien ubicado, pero al condominio le falta mantenimiento y mejor comunicación con la administración; Natalia literalmente me ignoró en mi solicitud para que arreglaran la TV.
- Alejandra (8/5): - Es un hotel que requiere mantenimiento, pero está muy bien ubicado.
- Elizabeth (2/5): - The property in Cancun is very old, dirty, dark, and unsafe. I would never go back.
- Ulises (10/5): - Solo hay un tema, reparar la puerta principal ya que estaba colgada y costaba mucho abrir.
- Valentina (10/5): - Tiene la mejor vista ! La playa está hermosa en esta zona en el lugar hay un restaurante junto a la hermosa alberca que todo está delicioso y aún precio súper accesible
- Francisco J (2/5): - Unsanitary conditions such as human fluids all over the bathroom toilet , hair on the bed, kitchen was dirty and sticky, check in and out in less than 5 minutes the worst was the management, extremely rude and not willing to help on any way please avoid this place if you can it ruin my entire vacation trip
- LAURA ESTHER (10/5): Recomendable 100%. Volveremos!! - Experiencia formidable, check in sin contacto sin inconveniente, piso alto con apartamento reciclado, moderno, con espectacular vista al mar. Parking cómodo, con tienda de insumos elementales en la propiedad. Solarium y hermosa piscina con vista infinita. Restaurante a la carta con precios razonables y buenos productos. Miguel su anfitrión nos brindó indicaciones amables y precisas para que nuestra estancia fuera maravillosa. Muy recomendable , no se necesita un “todo incluído”
- Donte (4/5): - Dirty sheets and blankets, house keeping almost nonexistent and very poor communication on getting things and voicing complaints
- Riziki (2/5): - There was mold in the sugar and coffee jars.
- Laura nallely Gallegos (4/5): - Lo que no me gusto fue que me quede encerrada en elevador por dos minutos sin aire y no funcionaba el celular y timbre y no iba nadie
- Alejandro (6/5): - The smell
- Marvin (10/5): - La habitación a la que nos cambiaron estaba muy bonita y cómoda, con una vista excelente al área de piscina, la playa y el mar de diferentes tonos turquesa.
- Santi (6/5): - Posizione Top, è proprio sulla spiaggia ! Devo dire che abbiamo mangiato al ristorante e non è male , eravamo un po’ titubanti ma vi si può mangiare , hanno molta varietà . La struttura avrebbe bisogno di qualche ritocchino è un po’ più di pulizia , ma visto il posto e la vista dalla stanza è passato tutto in secondo ordine .Anche il check in deve essere migliorato …. Se non hai Wi-Fi è un problema….e sono problemi che devono essere risolto prima da chi gestisce le stanze
- Jeffrey (8/5): - Great location, pool and beach. Fantastic view from the balcony! Lots of dining options nearby and taxis are always close to take you anywhere you want to go. Only improvement suggestion would be for housekeeping to change sheets and towels more often.
- Luis Gregorio Guerrero (10/5): - I will recommend and also will stay here on my next visit if they have rooms available
- Sergiy (10/5): - We stay for 10 days Very nice area No kids… very quiet, grocery on the property and restaurant Local bus nearby. Room was perfect The only things-the property is old and need renovation Beach and infinity pool is nice
- Pascual (10/5): - Buena ubicación
- Joao (2/5): Rude staff - I don't recommend this place to my friends and family. The staff was very rude, from the security to the pool bartender. The receptionist told my husband that they wasn't going to help him to bring our luggages to our room because we didn't book through their website. We had to bring our 4 luggages to our room because we booked through hotel.com. (unbelievable) The room is outdating. At 2:30 am was a couple fighting and knocking the walls for about 10 minutes, then they went to the hallway and started to scream at each other. Called the front desk and no one answered me. Luckly, I was there for only one night,otherwise I would have to go to another hotel and loose my money.
- Kevin (2/5): Not as described, be careful booking here! - I feel compelled to share my experience after our stay. This location is not as described. We made several attempts to utilize the airport transportation as listed on the property profile with no response, we ended up paying $85 for a 15 minute ride from the airport. We requested early check in, also no response. As we were waiting the front desk offered to show us around the property. We ate at the on-site restaurant which was the only good thing from our stay. During our tour of the property the person touring us, Enrique, took us to the tour booking center and quoted us $70 for a round trip including ferry ticket to Holbox island (Holbox Island was the reason for our trip). We decided to book this after dropping our bags. Unfortunately, he went home and the gentleman assisting us now quoted us $89/each after we were shown the price in the binder by Enrique just an hour prior. They ended up calling Enrique and fought to honor the price but finally gave in. The condo, the extremely narrow staircase in the unit is barely large enough to get a standard check in bag through. there was a trail of bugs coming from the ceiling. The shower drain was clogged and would overflow when showering. There were white liquid stains on the nightstand. Brought this info to the front desk and was told it’ll be checked tomorrow because no one was on-site to assist. We couldn’t stay so we left and still have not heard from the property. SEE PICTURES AS PROOF!
- Angela (2/5): - Me gusto la vista No me gusto la atención , la forma de comunicación y la grosería de la señora mariana “administradora “
- Rosa (8/5): - No me agrado
- Héctor (8/5): Muy agardable - gran Lugar para descansar , playa, alberca y habitacion excelentes pero servicios falta mejorar ( Restaurante y bar) y recepcion con poca comunicacion. Aun asi lo recomiendo apliamente.
- Verified traveler (8/5): - This room had a wonderful 180° view of the beach. The bathroom faucet is not properly placed compared to the sink bowl, therefore water spills on the counter and onto the floor. All you have to do is lay a towel down to dry your feet off everytime you use the bathroom. The walls are thin. You can hear alot of noise coming from the room next door (I was woken up at 6am a few mornings). They clean the room every day, give you clean towels every 2 days. I over slept one day and they knocked (I failed to hear the knock), when I woke up I asked if I could just get some clean towels. The cleaning lady said yes but when I returned to my room they didn't leave me any. Every single day that I left early enough for them to clean the room though, I had no problems. Also, it would have been nice to have some blackout curtains for when you want to sleep in because the sun really shines into that room. Also, no airport shuttle.
- Nestor (10/5): - Very nice place and very nice people
- Biswadeep (2/5): Awful experience - The property owner will try to contact over the email. But he won’t share the details to enter the property. We reached around 11 pm at night as we flew from Washington to cancun and the officer at the security checkpost said the property owner haven’t shared our name and we won’t be able to enter the property. My reservation was for 3 days. I messaged the property owner but he didn’t replied back. I requested hotels.com to ask for a refund as i was not staying at the property. The property owner rejected the refund request and still i am calling hotels.com in several occasions to get the refund. The property owner is very rude and non responsive and will take money without providing any service.
- delaney (2/5): - The host was late for our check-in and made us wait outside for an hour just to get the key and she wasn't answering her phone when we arrived. Host was not clear about check-out time. Room was NOT what we booked online, we booked a room with a patio and did not get that.
- landon (10/5): - Me and my wife had an amazing stay here. Andrea was very accommodating and attentive to our needs. The apartment is in a great location of the hotel zone and with beautiful views of the beach. I highly recommend stay long here!
- Aristides (2/5): - The room that they offered us did not correspond with the characteristics of the rented. It had no balcony or 180 degree view, neither did the sofa. We were given a lower room. They gave us a username and password for Wi-Fi that never worked, which made us have to buy internet cards to communicate. The man who checked in could not explain why they did not assign us what was paid, he said that he was only an intermediary, but he did not communicate to those responsible what was happening to us. From the next morning we tried to contact the owners and we never had an answer to our complaints. Communication has been lousy with no responses to our complaints. I ask you to value the refund of the difference between what was received and what was paid. On the other hand, I do not recommend renting this hotel to future clients.
- Andréane (2/5): - Terrible stay. Truly do not recommend no matter how low the price gets. We got a room where water was leaking from the ceiling right next to one of our beds. Stained sheets. Rooter between the 2 beds but still no
- Verified traveler (10/5): - Tranquilo, familiar personal muy amable
- Verified traveler (10/5): - Die Lage ist hervorragend, und der Pool-Bereich sehr angenehm. Wer Sinn für etwas morbiden Charme hat und nicht kühle Perfektion erwartet, kommt voll auf seine Kosten. Die Betreuung ist sehr zuvorkommend und unkompliziert.
- Verified traveler (8/5): - El cuarto estaba bien equipado, destacó la vista q era frente al mar, muy bella vista, lo único que NO me gusto fue la puerta de mi habitación, esta en muy malas condiciones, era un problema para abrir y cerrar, hasta me lastime mi mano intentando cerrarla desde adentro, en el baño, poca fuerza del agua en el sanitario y en la ducha, muy bn ubicado, linda playa, la comida del restaurante me pareció algo cara para la cantidad y calidad de comida, zonas comunes limpias, piscina grande y limpia, le falta un mantenimiento a la fachada del condominio, las personas que ahí trabajan son muy poco sociables y amables, lo dejaban a uno con el saludo en la boca, “no todos” por lo menos lo digo por las personas q organizaban y limpiaban las habitaciones. La señora que me rentó muy amable y cumplió con lo ofrecido, volvería a rentar con ella. Gracias
- Ugo (10/5): a perfect cancun - the place was right on the sea you could see the blue of cancun from the room big window best view the place was super clean and not cluttered
- Verified traveler (2/5): - This unit is connected but separate from the main hotel so there is no help from the reception. No wristband for access. No beach/pool towels (but towels (bath) provided for pool by the private renters. Room has NO wifi, which was promised and they swear they do but it doesn't work! Hotel in all was totally disgusting! Everywhere was sopping wet (yes there was a storm) but nobody was cleaning up. Restaurant had poor service too (probably because i didnt get a wristband.) I was completely unsatisfied and checked out 2 days eary from my 3 day stay and did not get a refund! Terrible!
- Verified traveler (10/5): - Very nice and beautiful
- Leonnel (10/5): Perfecta estadia - Muy bonita la habitacion, tenia todo lo indispensable y perfecta vista al mar
- Verified traveler (10/5): - I stayed 4 days and 3 nights alone!!! I felt very safe, was quite and beautiful. Rosie was great to me. Very clean! Everyone very helpful and curtious. I WILL BE BACK💗
- Michael (10/5): Great stay dispite multiple storms - The overall experience was great despite being interrupted by a Tropical Storm and a Hurricane. The state ended up evacuating the entire Hotel Zone in Cancun but the hotel gave us a very early heads up so we could pack up and head south. The food at the restaurant here was great and not way overpriced and the little convivence shop on site was very nice too. Things a def different in a post COVID world but we still had fun and our balcony room facing the ocean was amazing.
- Israel (6/5): - The property was nice and secure. Our room 1407 was had somethings left to desire. The stairs at the front door were beautiful in theory but terrible to have they were about 1 1/2 foot wide and about 6in in length in a spiral. The shower doesn't get hot or even luke warm just cold water which is very uncomfortable. I need to also mention the water in the shower doesn't drain please allow 45 minutes between cold showers. Bring your own blanket! The beds only come with a thin sheet.The property itself was beautifully designed the pool was great and the bar food and drinks. I also loved the security at the entrance made us feel very comfortable and secure.
- Maria (2/5): Terrible service - I stayed in this hotel/condominium last week for 7 days. All I can say is, every experience was worst than the other. First off me and my BF arrived early before check in. So the lady that came to talk to us said she had my room ready. She walked us to the room. Going back to when I booked this place, I payed for the room with a kitchenette with its own balcony and a queen sized bed. I received a double bed with a shared balcony with our next door neighbors and an adjoining door that could connect. At first I didn’t notice how unpleasant it was until every other day we had new neighbors that would sit outside with us and always stared. There were nights where those people would try and open the adjoining door, and would knock as well. Aside from those scary experiences, the room was cleaned only once that week. At the beginning of our stay I noticed they did not provide everything they advertised online. No shampoo or conditioner, no hair drier. They never changed our towels when they came to clean, and we ran out of toilet paper and they did not provide any for us after that. To make matters worst. I tried to call the number that the lady called me from buy the phone did not work at first and there is no room service or any number to call in case of anything. The staff up front were extremely rude to my husband for not speaking Spanish to them. And at the end of our stay the AC broke down. It was leaking water all over the floor that I almost slipped. Do not stay here!!
- Verified traveler (4/5): Not a good experience - I booked a room with a kitchenette for 2 weeks. I was given a room with a microwave. When i complained they gave me correct room with a patio. Then they moved me 2 more times insisting that it wasnt the room i paid for. Cleaning of room was weekly and towels were not left frequently. Also i had left my tablet, phone and cash in the room and while i was at the beach they went missing. And when i brought it to their attention they said it was impossible
- Ms.Molina (8/5): - Nice Place. Easy access to pools, restaurant and beach. Location in general was great. when sharing a door to another unit, you can hear everything! and if they are cooking you can smell everything! Ask if there is a connecting door.. It could make a great difference.
- Verified traveler (8/5): - The layout of the property is interesting. I only stayed one night so I can’t really describe much. But the food was good, alcoholic beverages could use a bit more alcohol, but that’s just me :) other than that it was very nice. They should probably have the hosts describe where everything is because he just showed me my room and left. I was a little lost. Other then that it was a very relaxing stay.
- CorkeyHarmon (8/5): - They didn’t have our reservation when we got there.
- Lillian (6/5): - The bathroom fans doesn't work and the glass door is half so the shower water spray outside the tank.
- Thomas (4/5): Ok. - The good: price, delfines beach is awesome, the building is safe and clean, the bed is comfortable, the ocean views were great. The bad: windows make a howling sound, I had to crack a window to stop it. This kept the air conditioner from working well. The better restaurants are further away, but the bus is easy, cheap and frequent.
- Elliot (8/5): Weekend Trip.... - This property is in a great location, close to the airport and highway 307. Clean unit, amazing view. Looking forward to the next stay!
- Verified traveler (10/5): - The property manager was super friendly and helpful with our late night arrival. I only wish my stay could have been longer.
- JB (10/5): - First of all, Make sure to look for CANCUN PLAZA CONDOS. Otherwise you will NOT get there by looking for Ocean View Apartments. We had a hard time findong at night. Having said that, the property is in a great location, next to THE BEL AIR HOTEL. These individually owned condos are owned/ managed by different people. In my case, the Manager Andrea, was amazing amd lovely. She is very pleasant and accomadating. The propert is nice and clean, and rooms have mini kichenettes. I however recommend to verify whether your room has a balcony or not before you arrival. I thought my reservation did. But the only room that was available, upon my late arrival, did not have a balcony (which was important to me). It did however had a big nice window instead. The view is amazing. I would recommend the property, the restaurant was good and very reasonable. The people are friendly and helpful. There is also likely to be a property fee of some sort of additional $11/ night. I would recommend it.
- Caroline (10/5): - Very well located and the person in charge is very friendly. I will definetly come back.
- JV (6/5): - Liked the beach views, did not like the old dated furniture.
- Verified traveler (10/5): - The hotel is conveniently located with easy access to the local transportation and great restaurants nearby. We had a balcony with access to a beautiful ocean view. Our room came with an air conditioner, TV, and plenty of power outlets. The room was a comfortable side for 4 people. The hotel itself has Wifi and an infinity pool with easy access to the beach. The owners are warm and very accommodating. They can provide airport pickup and dropoff services with a fee as well and works with your schedule. It is a good choice for foreign visitors who are visiting Cancun for the first time. Highly recommended!
- Verified traveler (8/5): - There was no front desk. It is being run out of a unit that has no markings. Found it by accident. The fridge smell was permeating and just horrible. The cleaning woman cleaned it but made it worse. Claudio told us not to eat next door (restaurant in the hotel because it was horrible food and expensive. We ate there every day. Delicious and cheap.
- Liana (10/5): Perfect studio condo, Claudio = gem of a host <3 - I will try to add my pix later, but the unit 3509 that we stayed in was spotless, the kitchen equipment was new and all matching - not cast-off's. Lots of lighting options in the room, large patio with view over pool and beach. Exactly as shown on the Hotels.com site. We had a bit of stress as our plane was delayed and I am new to WhatsApp and had trouble connecting with someone to check in. The gatehouse guards were very helpful and Claudio was close by so it was all straightened out quickly. Claudio is very kind and patient and showed us how to use the room amenities, and made us feel welcome and gave us suggestions on local meals and where small shops were for supplies. He is doing very well with his English but it also helps if you try your best with Spanish too. It was nice to have a small container of ground coffee, sugar and assorted teas on hand in the room for our first day. The coffee maker has a permanent filter - no paper ones needed. Dish detergent and bathroom amenities on hand as well. The patio is spacious and has two comfortable sturdy wrought iron style chairs. The building itself is not new and in a tropical area humidity and salt water means it shows some wear but the unit itself is in great shape. The bathroom is updated with new toilet and sink/fixtures, and the shower is clean and water pressure and temp. is good. We didn't watch TV so I can't speak to that. Price for being on the beach in the Hotel Zone is reasonable. We'll likely return!
- Verified traveler (10/5): - Everything was so nice and good i loved so closed to all the acion and people
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