Cartesiano Boutique & Wellness Hotel

Location: 3 Oriente N. 610 Centro Puebla, Puebla, mx

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Guest education on local ecosystems and culture
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Ironing service
• Hot tub/Jacuzzi
• Sauna
• Massage services
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Grocery deliveries
• Adult only
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Shallow end
• Spa/wellness center services
• Steam room
• Beauty Services
• Manicure
• Pedicure
• Personal trainer
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Beach yoga on site
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Art gallery on site
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Garage
• Health or beauty spa nearby
• Swimming nearby
• Rooftop garden
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• King Suite

  The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. This suite features a mini-bar, a tea and coffee maker, a flat-screen TV with cable channels and a patio. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift

• Deluxe Room

  Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a wardrobe as well as an inner courtyard view. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift

• King Room with Balcony

  Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Interconnected room(s) available
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift

• Habitación superior, una cama de matrimonio grande, vistas a la ciudad (Superior balcón)

  1 King Bed

  Overlooking the city

  
  

  Internet - Free WiFi

  Entertainment - 55-inch LCD TV with Netflix and streaming services

  Food & Drink - Espresso maker, minibar (fees may apply), room service (limited hours), and free bottled water

  Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service

  Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer

  Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Hardwood flooring in room

  Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free Local calls
  • Espresso maker
  • Designer toiletries
  • Premium bedding
  • Turndown service
  • Blackout drapes/curtains
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Rainfall showerhead
  • No rollaway/extra beds
  • Bedsheets provided
  • Smart TV
  • Soap
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Meal delivery service available

• Standard King Room

  Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a wardrobe as well as an inner courtyard view. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Interconnected room(s) available
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift

• Habitación de lujo, una cama de matrimonio grande, no fumadores, vistas al patio (Deluxe chimenea)

  1 King Bed

  377-sq-foot room with courtyard views

  
  

  Internet - Free WiFi

  Entertainment - 55-inch LCD TV with Netflix and streaming services

  Food & Drink - Espresso maker, minibar (fees may apply), room service (limited hours), and free bottled water

  Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service

  Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer

  Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Hardwood flooring in room

  Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Fireplace
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free Local calls
  • Espresso maker
  • Designer toiletries
  • Premium bedding
  • Turndown service
  • Blackout drapes/curtains
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Rainfall showerhead
  • No rollaway/extra beds
  • Bedsheets provided
  • Smart TV
  • Soap
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Meal delivery service available

• Suite, 1 King Bed, Garden View (SUITE KING)

  1 King Bed

  474 sq feet

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - 55-inch LCD TV with Netflix and streaming services

  Food & Drink - Espresso maker, minibar (fees may apply), room service (limited hours), and free bottled water

  Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service

  Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer

  Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Hardwood flooring in room

  Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free Local calls
  • Espresso maker
  • Designer toiletries
  • Premium bedding
  • Turndown service
  • Blackout drapes/curtains
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Rainfall showerhead
  • No rollaway/extra beds
  • Bedsheets provided
  • Smart TV
  • Soap
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Meal delivery service available

• Double Room

  Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a wardrobe as well as an inner courtyard view. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Interconnected room(s) available
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift

• Deluxe Suite

  The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. Featuring a patio, this suite also offers a mini-bar, a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift

Guest Reviews

• Thomas (8/5): - Die Mitarbeiter an der Reception und im Dachrestaurnt Das Essen kommt nicht schnell genug aus der Küche an den Frühstückstisch
• Catherine (10/5): increible, acojedor y todo super bonito y limpio - el unico pero que les pongo es que los restaurantes eran muy tardados
• nellybB7661IF (10/5): Excelent place - It's an amazing place, comfortable and excellent service. I recommend the 7 spa experience
• Hectormpg (9/5): - Ubicación, y las instalaciones Las toallas de mano muy gastadas y mi colchón tenia una mancha
• Pieter (9/5): Topplek kom zeker terug! - Mooie kamer en goede sfeer!
• Sergio (10/5): Excelente estadia! - Estrutura do hotel excelente em geral. Quarto amplo, confortável, cama e travesseiros muito bons e ótimo chuveiro. Equipe atenciosa, prestativa e gentil. A única coisa que talvez pudesse estar em melhor estado é a água da piscina, talvez mais limpa.
• massimo (8/5): rilassante. manca poco per renderlo al massimo - posizione centrale le condizioni generali andrebbero adeguate al livello auspicato
• CARLOS (10/5): - Comodidad de camas
• C6398VBmichaelz (10/5): No stress with anything, smooth - Stayed for the 5 De Mayo parade, the best view in town! Nice rooms, cleaning service, formal restaurant food Warm water pool, great safe place for relaxation after a day of sightseeing’s
• Monica (10/5): -
• yupi666 (10/5): Great service ios the basis of a nice stay - The location is in the edge of downtown near the Sapos market, its very practical, and it has great parking and a nice bay, which is rare in the area. The overall experience of the hotel is really nice, it feels premium. Inside it's like walking through a park, and the patio with the suites is lovely. The spa installations are top-notch, and the service there is amazing, Alain is very kind and professional. The restaurant upstairs is very accommodating; Alejandro and Angel were always attentive and arranged a vegan dish for me to have on the included continental breakfast instead of the standard options. The toiletries are very good. The cleaning staff was very nice, but I think the cleaning itself between days could be a little more thorough. I spent three nights, and on the last day I had to really use the very bottom of the toiletries. They are expensive loccitan, and I understand you won't change them if they're still full, but I think three nights warrants a refill. Also ,the undercurtain catches with the raw stone, and it was a bit frayed.
• Verena (8/5): - Top Lage Sehr gute Massage Freundliches Personal - Das Frühstück inkl. war recht wenig und stillte den kurzen Hunger. - Zimmer sind sehr hellhörig - fast immer mit Zimmerverbindungstür. Habe dann ein Upgrade gebucht, weil es zu laut war. - Wellnessbereich könnte renoviert werden
• Daniela (10/5): - La atención y experiencia
• Rafal (10/5): -
• Luis Javier (9/5): - The location is in the edge of downtown near the Sapos market, its very practical, and it has great parking and a nice bay, which is rare in the area. The overall experience of the hotel is really nice, it feels premium. Inside it's like walking through a park, and the patio with the suites is lovely. The spa installations are top-notch, and the service there is amazing, Alain is very kind and professional. The restaurant upstairs is very accommodating; Alejandro and Angel were always attentive and arranged a vegan dish for me to have on the included continental breakfast instead of the standard options. The toiletries are very good. The cleaning staff was very nice, but I think the cleaning itself between days could be a little more thorough. I spent three nights, and on the last day I had to really use the very bottom of the toiletries. They are expensive loccitan, and I understand you won't change them if they're still full, but I think three nights warrants a refill. Also ,the undercuttain catches with the raw stone and it was a bit frayed.
• Milan (8/5): -
• Pauline (8/5): - Chambre spacieuse et propre Pièces communes très agréables Personnel attentionné Le lieu est beau Petit jeuner inclus qui n'est pas à la hauteur du reste de la prestation. Quelques morceaux de fruits, deux pancakes. Un jus vert qui a le goût de jus d'orange mais pas de vert. Et c'est tout. On s'attend à beaucoup beaucoup mieux pour un hôtel comme celui-ci
• Thomas (7/5): -
• Luz (10/5): -
• zahide (9/5): -
• Juan Luis (10/5): -
• Blachere (9/5): Muy bonito en el centro histórico de Puebla - La ubicación, la vista de mi habitación, la cama muy cómoda.
• Anna (8/5): Well located hotel but not great value for money. - The location of hotel is good. It smells really nice except for the bathrooms in the restaurant on the ground floor. They did not smell good. The rooms are very comfortable so are the beds. The hotel doesnt have a gym, they have a space to do yoga. It was disappointing to me that they dont have a proper gym with running machines for example. The staff is friendly and helpful. They have a nice spa with indoor pools and a steam room but you need to pay extra to use this and I think this should be included in the rate. The hotel has a really nice pool but it closes at 6pm. which is a shame as I couldnt use it but I would have liked to. I thought the hotel was expensive , for midweek in Puebla I paid USD150 per night with no gym and no breakfast.
• Raquel (9/5): Would definitely stay again! - Love the location and the comfort. Was asked what essential oil we wanted the staff to spray by our beds right before bed. The elevators smelled amazing. The service by the pool was on point. The bed and pillows were extremely comfortable. For the price, I would definitely go back. Right next to the center of the town and walking distance to most shops. No concerns. My only tip is to not drink tap water, I made the mistake of drinking some (to no one’s fault but my own) and got a little sick the day after checking out.
• mrrF6286CC (10/5): Amazing!!!! - The food and atmosphere were amazing! The hotel is located in the heart of the city with many shops, markets, and restaurants with in couple of minutes walk.the rooms and architecture of the hotel are beautiful. We will be back.
• Natasha (10/5): Fantastic location and lovely hotel - Great location and lovely hotel , best smelling room , comfortable sleep. We stayed on 5th floor facing the pool
• Guadaira (9/5): -
• Delilah (10/5): -
• Maria (5/5): - Old and dated Old and dated
• Mélanie (9/5): Mémorable - Le personnel est très gentil, toujours propre et sont très accommodant. Je suis arrivée plus tôt et partie plus tard que mon check in et ils ont gardé mes valises en lieu sûr. Le gym n’était pas disponible mais sinon ils ont accommodé autrement
• Jorge (10/5): Las mejores camas que existen. - las camas son lo mejor de este hotel te pierdes adentro del hotel
• phil (10/5): lovely place, excellent quality - excellent service, superb and professional
• Mundy (10/5): Beautiful experience to wrap up our stay in Puebla - The location is excellent, and we love both restaurants. The room was great - the beds, lines, pillows, shower. The staff are incredibly friendly. We especially want to recognize Octavius for his help with our (very) late check in; Gaby, David, Angel, Jared, and Kenia at Custodia; Paola, Angel, Araceli, Israel, Alejandro, Eduardo, and Renato at Comedor. We look forward to our return. n/a
• CLAUDIO (9/5): -
• Olivia (9/5): -
• Vanessa (10/5): Relaxing Stay - definitely would come back. - It was beautiful, inviting, clean and spacious. Nothing, it was perfect.
• Ruiz Salvago (8/5): Muy cómodo y personal excelente - Perfecta ubicación Las sábanas estaban un poco manchadas
• Amelie (8/5): -
• Sandra (9/5): I will definitely come back - Everything N/A
• Marjorie (9/5): our stay was fabulous - the staff were very helpful and kind - the location was perfect, close the Centro, many markets, awesome restaurants, and street food. You can walk the streets for hours and take in the amazing Mexican / Spanish architecture, and different colourful homes and business. Lots to see and do close by, museums, cholula pyramid and church - the list goes on!! Go and enjoy : )
• Andrea (5/5): -
• John (10/5): -
• Tamás (9/5): - Excellent location, friendly and helpful staff, clean room. We had to change room because of 2 things: the door of our room wasn't soundproof and the wind blew through it, it was quite noisy and chilly in the room because of that. However, the night staff solved the issue very efficiently, so nothing to complain about. (These kinds of doors are according to my experience quite common in Mexican hotels).
• Léa (9/5): -
• Amparo (9/5): -
• Clara Folkmann (10/5): - Excellent, and very nice staff. Rooftop pool with view was perfect. Easy access to hotel with car. Continental breakfast could have been better.
• Johana (10/5): Super buen hotel - Ya me he quedado antes y volveria a quedarme sin duda, el hotel es muy lindo y la ubicación es perfecta! Me encanta
• Clara (10/5): Nos encantó! Volveremos - Un hotel muy lindo, súper bien ubicado, el personal muy especial… estaba lactando y me guardaban mi leche materna en la nevera para q no se dañara. La piscina muy linda! El restaurante de abajo desayunamos un día y súper chiquito el desayuno
• monikakA6060ZO (10/5): History, comfort and wonderful service - Our stay at Cartesiano Boutique & Wellness Hotel was truly wonderful. The location is perfect ; within walking distance of most of the attractions in the historic center of Puebla. The building itself is very unique. Part of the hotel preserves the original historic structure, which many years ago was a tile factory, beautifully blended with modern wooden design. Nature is incorporated throughout the property, creating a very peaceful and relaxing atmosphere. The pool area is amazing and offers beautiful views of the city. Both restaurants exceeded our expectations. They were incredibly accommodating for our large group of family and friends who were staying at the hotel before our son’s wedding. Our room was very spacious, spotless, and had such a fresh, elegant scent. We were also pleasantly surprised by the small, delicious cookies that were left for us every afternoon. It was such a thoughtful touch. The coffee pods were always replenished as well. The reception staff were very attentive and welcoming throughout our stay. I would definitely come back and highly recommend this unique hotel to anyone looking for a combination of history, wonderful food, excellent service, and relaxation while exploring the beautiful historic center of Puebla.
• Maria del Pilar (6/5): Hotel bien ubicado y limpio - Me gustaron las camas y el hotel en general No pudimos dormir por el cuarto de la lado se oye todo, textual oíamos la conversación finalmente los movieron de cuarto
• Daniel Bodansky (8/5): Upscale hotel in historic district. - Nice location on edge of historic district. Extremely helpful staff. Room quite spacious. Good breakfast. Room only had one desk chair, with no comfortable chair to sit. Balcony had good view, but lacked any chairs or other furniture.
• Nelly (8/5): Nice stay! -
• John (8/5): -
• VERONIQUE (9/5): -
• Stephanie (10/5): Luxury - Pure luxury. Everything! Nothing
• Mélisa (10/5): -
• Andrea (10/5): -
• Loreleï (10/5): Magnifique ! - Hôtel de haut standing magnifique avec beaucoup de services. Nous reviendrons. Nous avons eu un problème d’eau chaude à notre arrivée mais problème vite résolu car nous avons été changé de chambre.
• Stephane (9/5): -
• Arleigh (10/5): - The entire hotel was wonderfully fragrant!
• Jacques (10/5): -
• Martin (10/5): - Instalaciones y ubicación Todo excelente
• Kevin (10/5): Excellent - The location, cleanliness, staff and poolside area were all superb. The hotel is excellent value for money.
• Adam MOKK (9/5): -
• José (10/5): - La decoración
• Javier (10/5): -
• Menahem (10/5): - Wonderful place to rewind and relax. Beautiful hotel and great stuff. We would definitely recommend.
• Michele (10/5): I can’t believe I found this gem! The people, service, amenities - all fantastic! - Location, amazing staff, very clean, excellent service
• KATHLEEN (10/5): Super stay - Super attentive staff. Lovely pool area. Great location. We had a great stay our best accommodation in 4 weeks in Mexico and certainly not the most expensive. Great value for money.
• Lucy (10/5): -
• Victor (9/5): Precioso hotel en centro de Puebla - Localización, instalaciones, ambiente. El servicio en el área de la piscina.
• David (5/5): Disappointed. - Cartesiano still has a number of things to recommend it.  The location is fantastic (though we saw more graffiti in the surrounding Sapos neighborhood than in previous trips), the siting within an old ceramic factory remains marvelous, the room decor and bedding are fresh, and the food is delicious.  Room rates are reasonable.  If you choose to stay here, just temper your expectations some. So disappointing. There are two plaques in the lobby celebrating accolades from a Condé Nast Traveler survey in 2018.  Readers that year voted Cartesiano the best hotel in Mexico, and indeed, the second highest rated in the world.  Eight years later, Cartesiano probably isn't even the best hotel in Puebla.   How sad. Our room, 208, had stained upholstery, and dingy towels.  The rain shower head was rusty, and the water temperature kept fluctuating between cold and scalding.  Our request for additional drinking water was greeted by sending us to the restaurant where we could pay for it.  Five stars?  Absolutely, if they have changed the scale from one to ten. The rooftop pool remains a photogenic setting.  But the wood deck is faded and chipped in parts, the glass is spotty, the supports coming out of the pool have seen better days.  Even the pool water was a bit murky. Service was variable at best.  Room service coffee was timely, but two mornings came in china, whereas the third morning it was in Starbucks-style paper to- go cups.  Breakfast on the rooftop terrace was abundantly pleasant but at times, we had to search for servers. In all, this once-superlative hotel is slipping.  It looks worn,  and the details associated with such a celebrated hotel are lacking.  Cartesiano was once a part of The Leading Hotels of the World but is not longer--this situation may be why. I hope the hotel freshens itself.  Until it does, a hotel once celebrated as the second best in the world is merely second best.
• Angelo (9/5): - Posizione, pulizia e qualità della struttura. Iniziare la colazione 30’ prima per chi soggiorna per motivi lavorativi.
• Diego (10/5): - Buena ubicación, muy tranquilo y lindo Todo bien
• Wolfgang (10/5): Wunderschönes komfortables Hotel in bester Lage, wir waren begeistert! - Das Hotel ist relativ neu und von hoher architektonischer Qualität. Besonders gefallen hat uns die Einrichtung der Zimmer, der Rooftop Pool und der gesamte Rooftop Bereich mit schöne Aussicht und einen guten Service. Die Lage am Rande der Altstadt ist perfekt um in 5 Minuten zu den schönsten Gassen und zum Zocalo zu gelangen. Das Personal war überall sehr hilfsbereit und kompetent, unser Auto wurde eigenständig geparkt, und das Gepäck aufs Zimmer gebracht. Auch das Frühstück war ausgezeichnet. Wir sind einen Tag länger geblieben als geplant weil uns das Hotel und auch Puebla so gut gefallen hat. Als einzigen Kritikpunkt ist uns in Erinnerung, dass der Frühstücksraum nicht geheizt war, wir haben uns auf die Terrasse in die Sonne gesetzt und da war es warm genug.
• Laura (10/5): - Muy buena ubicación Muy lindo el hotel Muy bueno servicio
• Linda (10/5): Fabulous place to stay in Puebla - This hotel is stunning. The design is faultless, the gardens are lovely and it’s in the centre of the vibrant town of Puebla. The pool area is also very appealing, with ample shade from parasols. You can hear the traffic noise from below but you are in the centre of town, and the view from the sun beds is of tree tops. The beds and pillows are extremely comfortable and the rooms are spacious, with good sound insulation. Breakfast is good and varied, and the food on the third floor restaurant is good. The overall feeling is one of comfort and wellbeing. Nothing worth mentioning.
• Emma (9/5): - Lovely hotel. Great location.
• Uwe (9/5): Es war ein sehr angenehmer Aufenthalt.Die Lage am Rande des historischen Zentrums war sehr angenehm. - Nachmittags am Pool sich erholen, bevor es wieder in die Stadt ging, war sehr angenehm.
• Ernesto (9/5): Great place to stay great location very clean - Everything excellent I will go back definitely
• Christian (9/5): Sehr angenehmer Aufenthalt in gepflegter Anlage in Toplage. - Unser Zimmer war hell und sauber, aber leider auch etwas hellhörig zum Nachbarn. Das Bad ist groß und gut ausgestattet. Außerdem gab es einen kleiner Balkon, mit Blick auf den Dachpool. Das Frühstück ist sehr gut. Die Lage des Hotels ist ausgezeichnet. Der Service an der Rezeption , im Restaurant, sowie im Poolbereich ist eher langsam und könnte aufmerksamer sein, wenn man seinem 5 Sterne Anspruch gerecht werden will.
• Susan (8/5): Lovely hotel but stay could have been better - we felt ignored by staff - Lovely hotel with great facilities in an ideal location for exploring Pueblo The waiters and bar staff were very pleasant and helpful. The reception staff at the 3rd floor restaurant were completely disinterested in customers. They sat behind their desks scrolling on their phones and couldn’t even manage a greeting or show people to a table.
• Leslie (8/5): The room was great. Loved the night time cookie & choice of essence room spray. - The hanging egg chairs by the pool. Needed more water available in the workout room or elsewhere in the hotel. There was a corporate event & the pool area was closed off to other hotel guests from 2PM & the rest of the day on Sunday.
• Alejandra (9/5): -
• Doranne (9/5): Nice oasis! - Location Quiet room Restaurant 360
• Perla (10/5): - Las instalaciones agradables Todo excelente 👌
• Laetitia (8/5): Un petit cocon de repos à deux pas du cœur de Puebla - Qualité de la literie, odeur agréable diffusée le soir dans les chambres, petite attention chocolatée quotidienne. Hôtel moderne et spacieux. Les chambres donnent sur la cour intérieure et sont donc au calme. La piscine mériterait un rafraîchissement : les matelas des transat mériteraient d’être changés car ils sont tachés, pas mal de carreaux sont cassés, et il y a énormément de rouille à l’endroit du débordement. Aussi, le fait que la piscine donne sur le boulevard très passant n’est pas génial.
• Jesus (10/5): - The rooms are pretty big with a nice design Nothing all was awesome
• Pascal (10/5): -
• Tobias (10/5): -
• Stephanie (10/5): -
• Nancy (10/5): - Everything was perfect, comfortable and super clean . 100% recommend.
• Georgina (9/5): - Lovely hotel, central location.
• lucia (5/5): - Location and building Linen and towels were old, had holes open bathrobe out of curiosity and it was dirty inside
• Marco (9/5): Ottimo soggiorno in un'ottima struttura - Le foto parlano da sole...
• Mónica (10/5): - La alberca y la atención del personal Todo estuvo muy bien
• Arianna (7/5): Perdersi in un bicchiere d’acqua - Design e finiture, bella struttura e ottima posizione. Colazione super! Camera con problemi di pulizia, scarsa volontà di venire incontro al cliente. Ho trovato un capello bene in vista sul letto e delle macchie e anziché fare un upgrade gratuito hanno ben pensato di farmelo pagare. Ovviamente non ho più detto nulla ma, ad esempio, la testata del letto era macchiata nella stanza per cui ho pagato upgrade. Non mi è piaciuto nemmeno che sauna e piscina coperta non siano inclusi nel soggiorno ma che li facciano pagare a parte
• Georgette (6/5): There’s a lot of room for improvement - The property was beautiful, our room was amazing The service from the staff was poor, no help with our luggage from the valet parking when we arrived and they were short staffed in the pool and dining area which made us wait a very long time for our meals and drinks.
• Catalina (10/5): -
• Dimitrios (9/5): Very good stay center of Puebla - Central location, five star hotel with modern designs and all the required amenities. Stuff very friendly and willing to help Some sheets were a bit dirty and some rooms do not have natural light

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