Hilton Garden Inn Aguascalientes

Location: Blv. Luis Donaldo Colosio Murrieta No. 404, Col Valle de los Trojes , Aguascalientes, mx

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Non-smoking throughout
• Wheelchair accessible
• Kid meals
• Heated pool
• Outdoor furniture
• Coffee Shop on site
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Exercise/lap pool
• Swimming nearby
• Bulk dispenser for toiletries

Rooms Available

• Double Room with Two Double Beds

  The quadruple room offers air conditioning and a tea and coffee maker. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Privacy curtain

• Deluxe Double Room with Two Double Beds

  The quadruple room features air conditioning and a tea and coffee maker. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Privacy curtain

• King Room

  The double room provides air conditioning and a tea and coffee maker. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Privacy curtain

• Deluxe King Room

  The double room provides air conditioning and a tea and coffee maker. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Privacy curtain

• Junior King Suite with Sofa Bed

  The suite features air conditioning and a tea and coffee maker. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Privacy curtain

• One-Bedroom King Suite with Sofa Bed

  The suite provides air conditioning and a tea and coffee maker. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Privacy curtain

• Queen Room with Roll-In Shower - Mobility and Hearing Access

  The double room features air conditioning and a tea and coffee maker. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Privacy curtain

Guest Reviews

• Gretel (8/5): Beds are confortable and clean, but the furniture at the rooms are very damaged for the time - Location Excelent close to restaurants Most of the furniture it´s damaged
• Oliva (9/5): -
• Garza (7/5): -
• juan pablo (9/5): Como siempre muy acogedor !!! - Muy buena ubicación y atención del personal Se podría modernizar las habitaciones, principalmente sacar las alfombras.
• ALFONSO B RAMIREZ (9/5): Muy buena opción para hospedarse - Ubicación, musica ambiental, lobby, limpieza, y tamaño en las habitaciones Los alimentos son costosos, el buffet
• María Fernanda (9/5): -
• ALFONSO B RAMIREZ (9/5): Hilton siempre nos trata bien - El desayuno estuvo rico Los precios un poco elevados del desayuno
• Eduardo (9/5): Bien - En general gran opción, limpio, comodo, buen servicio. nada
• Jorge (9/5): -
• Mario (10/5): -
• Paul (8/5): -
• Josue (4/5): -
• Vega Murillo (10/5): Bonito - La atención del personal super amables en recepción y restaurante, la alberca climatizada. Nadar en una mañana helada cin mi niña de 10 años fue super bonito
• Adrian (10/5): - All Nothing
• Alejandro Israel (10/5): Instalaciones amplias y muy cómodas - Las instalaciones del hotel son modernas y cómodas, están muy cuidadas y limpias, además la ubicación es perfecta
• CAROLINA ARACELI (9/5): -
• Miriam Jaeli (10/5): Excelente - Excelente ubicación y muy cómodo
• Alejandro Martínez Santibáñez (10/5): -
• JOSE FRANCISCO (10/5): -
• Adrian (10/5): . - Good Nothing
• Adrian (10/5): . - Good Nothing
• Tania Edith (10/5): -
• Gerardo (8/5): -
• Vanessa (10/5): -
• Adrian (10/5): Good - Everything Nothing
• Ai (8/5): -
• Jose Luis (10/5): -
• Adriana (10/5): Excellent hotel! - Clean, comfortable
• Arturo (8/5): -
• Bustos (9/5): Bueno - Todo a excepción del restaurante El restaurante … pésimo servicio
• González (10/5): -
• treto (8/5): - Las instalaciones La comida en general del hotel
• Bustos (6/5): - La ubicación y su comodidad El pésimo servicio de personal, que pedí agua y la cobraron. No tiene ninguna medida de la habitación.
• Navarro Damiano (10/5): - Ubicación Todo bien
• fernandez (1/5): Mala/no recomendable - El personal no resuelve. No respetan la hora de entrada no tienen habitaciones disponibles había más de 30 personas esperando habitación, groseros
• Bruno (9/5): -
• Mariana (10/5): -
• Sofia (10/5): -
• Guerrero Loaeza (7/5): -
• Eric Nis (9/5): -
• Miren Edurne (6/5): -
• Adriana Midori (10/5): -
• Xavi (10/5): -
• Victor (10/5): -
• Edwin06 (8/5): -
• Mario (3/5): ubicacion excelente e instalaciones - Habitaciones limpias El aire acondicionado no funciona
• Luciana (10/5): Great stay - Clean room, good location, great service.
• Guerrero Loaeza (9/5): - Todo excelente y el cobro si fue lo que booking dice
• Guerrero Loaeza (8/5): -
• valeria (8/5): - The staff on the front desk where terrible, they cancel my room with previous confirmation, they were not friendly or willing to find a solution… all they said was make another reservation for double the price … but the way her name jessica
• German (10/5): -
• Monica (8/5): - Muy comodo y muy buena atención, estacionamiento seguro Que no servían los lectores de las llaves cuando llegamos y no tenían hora de solución, nuestra tarjeta no servía para el elevador y para abrir la habitación, tuvimos que pedir ayuda de seguridad si queríamos subir al piso o al elevador
• Eduardo (10/5): - El hotel en muy buenas condiciones, muy bien ubicado
• Chaica (10/5): - Really nice place to stay
• Dafigues (10/5): - Muy cómodo el Hotel, gran servicio y con excelente ubicación.
• Janse (8/5): Very good - Staff was friendly. Everything was nice and clean. The pillows were HORRIBLE...but they brought extra when we asked
• Helmut (10/5): - Close to restaurants and super clean. Staff are very helpful.
• Angie (10/5): - Great hotel!
• ROBERTO (6/5): - Negative: overpriced for the quality of this property and accommodations. Room furniture, wash basin and toilet suffering from neglect and aging process. Positive: dining room and kitchen staff. Food ok.
• Fatima (10/5): - .
• paulino (2/5): - 3 days with cold water No customer service Never ever again
• paulino (2/5): - 3 days cold water Never fixed No a/c in the lobby Horrible experience Never ever again
• Armando (10/5): Exceptional -
• Martinez (2/5): Very poor - -Clean room. -Great location -Excellent Bed I rented a room (which was nothing like in the pictures) for 3 nights (Friday, Saturday and Sunday) My wife and I decided to rent the room for an extra night (Monday). We left the hotel at 10 am on monday to visit some family during the day, and we went back to the hotel around 5 or 6 pm. a series of things happened that made our stay really questioned if this was made on purpose or was just a misunderstanding. 1- When we arrived to the hotel our key did not open the gate to the underground parking lot. 2- We get to the front desk to ask why were our keys not working, front desk lady told us that their system was down and had a problem with all the keys in the hotel (really all the keys??) 3- Hotel personnel had to scan his badge in the elevator so we could get to our room and open our room too since our keys were not working. 4- Front desk told us to keep our keys with us and when the system was back up again they would bring us new ones to our room (we never received any new keys) 5- We could not use the internet any more once we got to our room. 6- I had to look up the hotel's phone number on google with my cellphone and call the front desk from my cellphone because the phones (2) in our room did not have tone. 7- The reason why I had to look up for the hotel's phone number on Google and call the front desk from my cellphone was because we wanted to take a shower but room service only left 1 towel to use in the bathroom. We couldn't use the phones in the room, we couldn't use our keys, we couldn't use the elevators so we can go out and have dinner because our keys were not working, we couldn't use the internet in our room. LAST DAY WAS JUST HORRIBLE!!!!
• Samuel (10/5): - Everybody was really friendly. Special thanks to Leonardo Rocha for his kindness!
• Antonia (10/5): - The hotel is located in a conveniently area for the purpose of my trip. It’s also close to restaurants.
• Luis Roberto (10/5): - Good location... Quiet area
• ALBERTO (4/5): Mala experiencia - La atención en el frontdesk fue descortés y lenta. El bufet de desayuno es de ínfima calidad.
• Claudia (10/5): - Maybe improve their GYM space
• Juan (1/5): Bad - Nothing Everything
• Moises (9/5): Overall good experience, the best affordable and nice hotel - Affordable and modern Carpet seems a bit outdated
• Luis (10/5): Exceptional - Clean and comfortable bedrooms Check in system...
• Humberto (8/5): - I had paid through expedia in advance, nevertheless I was issued a bill for the full amount again since I complained. They then said it was ok. Already paid
• Sandra (2/5): - Mattresses are old I’ve been staying at this location for many years and this will be my last. I had pillows removed from my room. I had 2 old rolls of toilet paper in my room and had to ask for more. I had to keep asking for towels. We paid for 5 guests and I would still get 4 towels. Make up towels have been removed from rooms. Only one towel is now being provided. The service has clearly gone downhill compared from the beginning.
• Rocio (10/5): - Great pillows
• Abram (8/5): Very good - Staff was very not helpful
• MARIA (10/5): - I like the location, and the service and hospitality is very good, the breakfast is average
• Marcelo (10/5): Exceptional -
• Zay (10/5): - Great hotel
• Manuel (8/5): - Overall, nice hotel but my room floor was dirty when I walked in. Had not been properly sweeped or vacuumed.
• Arturo (7/5): Good -
• Norma (10/5): Stay at the Hilton Garden Aguascalientes - Everything was clean, staff was friendly, overall great service. Our waiter wasn't too clear on what to recommend on the menu or on drink selection. It would be a great idea for the company if they have their own staff try food & drinks from the hotel.
• Elizabeth (10/5): Exceptional - Bad luck, the pool was having maintenance and we couldn’t get in it. It was one of the amenities we chose the hotel for and in 2 days it was not possible to use.
• Irasema (8/5): - Quiet place to rest
• Mabelly (9/5): Superb -
• Patricia (9/5): Superb -
• Brian (8/5): - Buen viaje
• ARMANDO (8/5): - No televisión signal
• Galvan (8/5): Very good -
• Ulises (8/5): Very good -
• Paul (2/5): Disappointing. Please ensure that the food quality is acceptable standard.. - Room was comfortable, but the food in restaurant was terrible. I'm an international traveller and booked the hotel due to on site restaurant facilities. How disappointing. I will NOT be recommending the hotel because of this. The restaurant food was awful.., not up to Hilton standard. I booked the hotel because you had a restaurant on site. I will not be staying or recommending the hotel.
• Jose (8/5): - Buen servicio
• Chanique (10/5): Exceptional -
• Sandra (4/5): - I have been staying at the Hilton Garden Inn for years It’s time to replace those mattresses. Not comfortable anymore.
• Patrik (10/5): Exceptional - Very nice place at good location. Perfect services.
• Batuel C (10/5): Stay / Aguascalientes to visit Mom. - Close to shopping center and Malls. The main reason was the family. We had breakfast and was so good and fast that we will go again soon.
• Roberto (8/5): - Great
• Edax (10/5): Exceptional - Las instalaciones
• Kenneth (10/5): - Very nice hotel with great service and dining area. The staff was very nice, professional and responsive. We had an issue with our air conditioning in the room and they responded right away to check it and after it was determined it couldn’t be fixed, they moved us to another room immediately without having to go back to the front desk. The bar is nice but small. The restaurant was spacious and had a good menu. The location is on one of the city’s main streets in that area but it was still quiet at night. Several nice restaurants within walking distance. The area is very safe and secure. It was a tremendous value for the price.
• Luis (9/5): Superb -

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