Hilton Garden Inn Chihuahua

Location: Av. De La Juventud 5915, Esq. Haciendas del Valle, Chihuahua, mx

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Electric bicycle charging station
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Car hire
• Packed lunches
• Currency exchange
• Non-smoking throughout
• Shared lounge/TV area
• Board games/puzzles
• Wheelchair accessible
• Kid meals
• Heated pool
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Pet bowls
• Fence around pool
• Pet basket
• Visual aids: Braille
• Auditory guidance
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Mobile app for room service
• Broadcast Live sport events
• Supervised childcare/activities
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Access to nearby outdoor pool
• Golfing on site
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Exercise/lap pool
• Secured parking
• Garage
• Swimming nearby
• Hosted evening meal (reserve)
• Electric bicycle charging station
• Rooftop garden
• Vegetarian menu options available
• Bulk dispenser for toiletries

Rooms Available

• King Room with Roll-In Shower - Mobility/Hearing Accessible

  The spacious air-conditioned double room features a tea and coffee maker, a safe deposit box and heating. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Video
  • Heating
  • Cots
  • Feather pillow
  • Hypoallergenic pillow
  • Privacy curtain

• Queen Room with Two Queen Beds

  This quadruple room is air-conditioned and has a tea and coffee maker, a safe deposit box and heating. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Video
  • Heating
  • Cots
  • Feather pillow
  • Hypoallergenic pillow
  • Privacy curtain

• One-Bedroom King Suite

  The spacious air-conditioned suite features a tea and coffee maker, a seating area and a safe deposit box. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Video
  • Heating
  • Cots
  • Feather pillow
  • Hypoallergenic pillow
  • Privacy curtain

• Suite, 1 Bedroom

  1 King Bed

  818 sq feet

  
  

  Layout - 2 bedrooms, dining area, and sitting area

  Internet - WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Entertainment - 55-inch flat-screen TV with premium channels

  Food & Drink - Refrigerator, coffee/tea maker, room service (limited hours), and free bottled water

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead

  Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on request

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Accessibility - Closed-captioned TV

  Need to Know - Housekeeping on request

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Free Local calls
  • Designer toiletries
  • Premium bedding
  • Separate sitting area
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • Separate dining area
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free cribs/infant beds
  • Bedsheets provided
  • Laptop-friendly workspace
  • Closed captioned TV
  • Desk chair

• King Room

  The spacious air-conditioned double room offers a tea and coffee maker, a safe deposit box and heating. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Video
  • Heating
  • Cots
  • Feather pillow
  • Hypoallergenic pillow
  • Privacy curtain

Guest Reviews

• Orta (10/5): Descanso -
• Tina (10/5): -
• Eduardo Valdez (1/5): -
• Mark (1/5): The reserved rooms where not available, early checkin also not. Cancelled whatever 2 rooms they had and went to four poi - The reserved rooms where not available, early checkin also not. Cancelled whatever 2 rooms they had and went to four points. The reserved rooms where not available, early checkin also not. Cancelled whatever 2 rooms they had and went to four points.
• Bogar (8/5): Great location in Chihuahua - Location Short staff
• Giovanni (10/5): -
• Francisco (10/5): Mejor se arruina - La ubicación excelente Nada
• Jorge (10/5): -
• Klassen (9/5): -
• Fidel (10/5): -
• kevin (8/5): -
• Jorge (10/5): - Habitación Nada
• Nidia Marisol (10/5): -
• José Julio (10/5): -
• HECTOR (10/5): Súper recomendable - Todo Todo excelente
• HECTOR (10/5): Muy recomendable - Todo Todo excelente
• JAIME ALBERTO (9/5): -
• Areli (10/5): -
• Cindy (4/5): Pas à la hauteur de Hilton - La localisation permet de faire du shopping aisément; et l'hôtel est facile d'accès en voiture. La chambre était très bruyante ! Le pommeau de la douche n'était pas détartré : en allumant l'eau, les jets partaient dans tous les sens.
• Jaime (10/5): Un lugar para relajarse y muy comodo - las instalaciones en general, la habitacion y la alberca, el GYM todo bien
• Oliver Gabriel (10/5): -
• Luis Alberto (10/5): - La amabilidad de los empleados La comodidad de las camas y la regadera Excelente 👌 el buffet No había suficientes toallas en el área de la alberca, tuvimos que esperar
• Abraham (10/5): -
• Simoes (9/5): - Hotel bem decorado, novo, limpo e agradável.
• Martinez (10/5): Muy confiable - Excelente me gustó mucho
• Kai (10/5): -
• RITO (9/5): -
• Juan Carlos (10/5): -
• Montes (10/5): -
• Ricardo (7/5): - Ubicacion, instalaciones y elbreato d3 la mayoria del personal No asistencia con maletas, todos los dias tener que reactivar llave de acceso, una chica de recepción nada amable y el desayuno incipido, carne dura y papas crudas
• Villarespe (10/5): Mi experiencia fue eficiente y agradable - Modernidad. Ambiente frío.
• EDEC (10/5): -
• Enrique (10/5): -
• Javier (10/5): -
• Jose (10/5): - All the buildings The parking
• Mónica Berenice (6/5): - La limpieza del cuarto La área de alberca , sucia, maltratada , la barra se encontraba en reparación pero estaba todo sucio , meseros casi nunca subían a piso de alberca para poder pedir bebidas y comida , el desayuno no era muy bueno , comida fría y cruda
• Juan L (10/5): Great staff all they say is yes - Staff is very friendly and accommodating Late check out and view
• MARIO RAUL (9/5): Buen hotel - Nuevo, elegante y cómodo No funciona bien el Internet
• Walter (7/5): - Room was clean, good breakfast and staff was friendly Tha AC was not working nor the heat, the room was extremely cold
• Reynaldo (10/5): Por mucho el mejor hotel que conozco en Chihuahua. - La decoración, confort y limpieza son espectaculares en todo el hotel. La ubicación es excepcional con llegada y salida muy ágil. La falta de calidez de la persona en recepción.
• Federico (9/5): Location in a commercial mall, it does a versatile stay in Chihuahua. - Located, breakfast, and comfortable. The hotel mention that Pool is warm, but it does not true.
• rodolfo (10/5): -
• Gutiérrez Ramírez (10/5): Excepcional. - No sabía que contaba con servicio a la habitación, eso superó mis expectativas. Que la zona de la alberca estuviera abierta, por lo menos para tomar fotos de la vista.
• Guest (10/5): -
• Sergio Hafid (4/5): Baño demasiado sucio y con orina en taza - las habitaciones y su diseño el baño estaba muuuuy sucio, la taza de baño tenía orina seca, había un vidrio en el suelo del baño y el espejo estaba con muchas gotas, sugestivo de que no estaba adecuadamente limpio
• Sanchez (9/5): -
• Lizbeth (10/5): -
• Raul (8/5): -
• Antonio (10/5): -
• Israel (10/5): Never disappoints, perfect! - A comfortable bed with dreamy pillows and a underground parking garage. Bathroom could use a different shower head and more water pressure.
• Paredes (10/5): -
• ADRIANA PONCE (10/5): -
• José Luis (3/5): - RESERVÉ POR BOOKING Y AL LLEGAR AL LOBBY ME COBRABAN MAS DE LO QUE VENIA EN MI RESERVA, EL RECEPCIONISTA ME DIJO QUE PODIA CANCELAR MI RESERVACION O PAGAR LO QUE DECIA, AL FINAL NO HICE USO DE MI RESERVACION Y ME CAMBIÉ DE HOTEL NO RESPETAN EL PRECIO DE BOOKING
• Pisté Martínez (9/5): - Las instalaciones El personal de servicio en el restaurante.
• Fernando (7/5): BIEN PERO NO EXCELENTE - EN GENERAL EL SERVICIO ES BUENO Y LAS HABITACIONES MUY COMODAS EN LA EXPERIENCIA DEL ÚLTIMO HOSPEDAJE HABIA VIDRIOS EN LA AFOMBRA DE LA HABITACION, Y ME DÍ CUENTA PORQUE UNO SE ME ENTERRÓ EN LA PLANTA DEL PIE, AVISE A RECEPCIÓN PARA QUE PASARAN LA ASPIRADORA, SI LO HICIERON, PERO NO LO HICIERON BIEN, SIGUIERON QUEDANDO RESTOS Y VOLVÍ A TENER LA MISMA EXPERIENCIA DE CORTARME EL DIA DEL CHECK OUT, LLEGARON A LAS 9:45 DE LA MAÑANA A TOCAR LA PUERTA DE LA HABITACIÓN (CUANDO YO LLEGUÉ A DORMIR ESE DIA A LAS 3 AM) PARA PREGUNTAR SI SALDRIAMOS ESE DÍA Y A QUE HORA. ALGO QUE CONSIDERO TOTALMENTE INNECESARIO YA QUE SE SUPONE TODO LO MANEJAN EN SU SISTEMA, INTERRUMPIERON EL DESCANSO, Y HACE DUDAR DE LA EFICIENCIA DE LA COMUNICACION ENTRE EMPLEADOS
• Karla Stephania (10/5): - La atención Todo fue excelente
• Mario (10/5): -
• Mario (10/5): -
• Deisy Loya (8/5): - Really hard to find parking because They shared parking with plaza
• Luis eduardo garcia (6/5): - The property itself was nice and clean. Unfortunately there were more cons on our stays. The first issue was when we were at the pool there was two separate parties with smoking and loud music, we were with kids so this was inconvenient. The second problem was the loud music at night it went all the way through 3am. Another issue was the pool in the morning. The sign said it opened at 9am, called front desk as it wasn't open and they said 10am so we headed back to our room. We went back around 9:55am and waited until 10:10 to again call front desk who stated they were looking for maintenance to open. It was 11am when again we called as well as other people that had been waiting. Our check out was at 12 and it was unfortunate that they didnt just tell us the pool was not going to be opened.
• Jesus (8/5): - La cena estuvo mal, ordene enchiladas suizas de pollo y estaba duro… no me las pude comer
• monica (8/5): - clean room
• Cindy (10/5): -
• Juan Carlos (9/5): Muy buena - muy buen servicio en todo
• mario (10/5): - The hotel is a very nice location with an amazing view. You will have no problems fiding a good restaurant nearby.
• Daniel (10/5): Excelente opcion - Excelente ubicacion y muy buenos cuartos, cama comoda, tele grande, sillon y mesa de cafe, escritorio para trabajar, limpio, incluia cafetera y refrigerador el wifi estaba un poco lento
• Jose (10/5): EXCELLENT - Quick check-in. Beautiful lobby, spacious room with very comfortable beds, very clean, everything working properly. Zero issues with the room, hotel employees very friendly and helpful. The rooftop pool and bar are amazing, water was warm, they have a small jacuzzi area, awesome views of the city. This hotel is integrated into an upscale mall with a movie theater, some shops and bars, and a lot of restaurants, with a supermarket within walking distance as well. Hotel parking is shared with the mall which makes it a bit of a challenge, but nothing major. All in all this hotel is amazing. Will absolutely return for our next trip.
• JAIME ALBERTO (9/5): - Nos cobraron a tipo de cambio muy caro. Salió diferente a lo que dice la aplicación. Esta vez nos fallo Booking
• German Omar (10/5): -
• Jose manuel (10/5): -
• Manuel Arturo (9/5): EXCELENTE - TODO
• Angel (10/5): -
• Casas (10/5): - Cómodo, limpio buena ubicación La persona que me atendió en recepción, descortés y de mala manera me atendió, enbla habitación tiene cafetera pero sin café, reservé habitación para 4 y me pusieron 1 botella de agua para los 4
• Walter (9/5): -
• Diana (9/5): -
• Alicia (8/5): - PERSONNEL WAS REALLY NICE, BREAKFAST NOT SO GOOD
• Monica (10/5): -
• lizbeth (10/5): - Clean rooms at all times, delicious breakfast options, fun shopping mall. Enjoyed the stay 100%
• Yonatan (3/5): Mad about the pool situation - Location I chose this hotel for the pool and it was out of order I was really disappointed about it
• Yonatan (3/5): Really mad about the pool situation - Great location, really clean areas I chose this hotel specifically for the pool, and it was Out of service. I was really disappointed
• Linda (8/5): - Bathroom housekeeping needs improvement.
• Dolores (10/5): - Hotel Excellent
• Jesus (10/5): - Clean rooms
• Josefina (8/5): - The staff is very friendly
• Lorena (10/5): - Excellent service
• Gustavo (10/5): - Excelente y limpio. Muy buen desayuno
• Brandon (10/5): - Really nice place yo stay
• DARRYL (10/5): - It was my first visit to Chihuahua. I did not know what to expect. Very clean, friendly and welcoming staff, and conveniently located. This in addition to a beautiful room with a nice view. The only issue I had centered around the food. The ribeye was very greasy and the fries were brown near burnt. But that won’t keep me from staying there in the future
• John (6/5): You wanna rest and distress? Definitely DO NOT stay at Hilton Garden Inn of Chihuahua - It was clean My room had no air conditioning functioning so I called reception and they told me they’d send maintenance but they never came. Imagine staying in a Hotel paying expensive just to bother till midnight instead of resting after a long trip? Another thing I did not like is that I reserved through booking to pay at desk. Arriving and doing check in, they did not respect the price I reserved in booking. They had some nonsense excuses and made me pay more than it was in booking Definitely NOT RECOMEMDED to stay at Hilton Garden Inn of Chihuahua
• Angel (10/5): Most relaxing place to stay in Chihuahuas - Best hotel in Chihuahuas without any doubt. Very nice everything closed by so you don’t need to worry. We enjoyed the food, the pool and all the local bistro’s. No complaints
• Aileen (10/5): - .
• Sergio (10/5): Nice place with a perfect location. - The location for my trip was perfect. The staff was not very friendly.
• Verified traveler (10/5): - Staff rude. The only nice people is in the cafeteria at breakfast. My price included breakfast and they told me they won’t gave to me Because Expedia is to cheap. ….
• Consuelo (10/5): - Staff rude. The only nice people is in the cafeteria at breakfast. My price included breakfast and they told me they won’t gave to me Because Expedia is to cheap. ….
• Francisco (10/5): - Excelente opción en Chihuahua!!
• Chuck (10/5): - Clean, housekeeping, staff, pool and price.
• juan (10/5): - Thak you
• Sergio (10/5): Exceptional -
• Ana V. (10/5): Excelente todo - Suoer recomendado, esta muy limpio, todo en general, la comida deliciosa, el servicio de 1ra calidad, muy buena ubicación, hay todo lo que necesitas serca..excelente todo!!
• Angelica (10/5): Exceptional -

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