Hotel Pensión Bonifaz
Location: 4ta. Calle 10-50 Zona 1, Quetzaltenango, 09001, Quetzaltenango, GT
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Recreational Amenities and Views
Enjoy the indoor pool or relax on the terrace while taking in the surroundings.
Dining and Room Service
Savor local and international cuisine at El Patio with a bar/lounge, or opt for convenient room service. Don't miss the complimentary daily continental breakfast.
Convenience and Comfort
Benefit from features like complimentary Wi-Fi, business center, and a 24-hour front desk. Rooms offer modern amenities like flat-screen TVs, free Wi-Fi, and private bathrooms with toiletries.
Located steps away from Quetzaltenango Central Park, Hotel Pensión Bonifaz offers a blend of leisure, comfort, and convenience. Book your stay now for an unforgettable experience.
Important Information
- Children may not be eligible for complimentary breakfast.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 03:00 PM - 07:00 PM
Check-out: 01:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free breakfast
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Continental breakfast
- Concierge service
- Wheelchair accessible
- Free breakfast
- Safe-deposit box at front desk
- Smoke-free property
- Tours/ticket assistance
- Conference center
- Snack bar/deli
- Free self parking
- Free continental breakfast
- Banquet hall
- Covered parking
- Secured parking
Rooms Available
-
Standard Double Room, 2 Double Beds
2 Double Beds
323 sq feet
Relax - In-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - Flat-screen TV with cable channels
Food & Drink - Room service (limited)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, safe, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Room service (limited hours)
- Daily housekeeping
- In-room massage available
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Local maps
- Restaurant dining guide
-
Presidential Suite, 1 King Bed, Hot Tub
1 King Bed
517 sq feet
Layout - Separate sitting area
Relax - Private hot tub and fireplace; in-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - Flat-screen TV with cable channels
Food & Drink - Room service (limited)
Sleep - Bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Fireplace
- Room service (limited hours)
- Daily housekeeping
- Jetted bathtub
- Separate sitting area
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Private spa tub
- No rollaway/extra beds
- No cribs (infant beds)
- Free cribs/infant beds
- Bedsheets provided
- Local maps
- Restaurant dining guide
-
Family Suite
2 Twin Beds and 1 King Bed
431 sq feet
Relax - In-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - Flat-screen TV with cable channels
Food & Drink - Room service (limited)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 5 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Room service (limited hours)
- Daily housekeeping
- In-room massage available
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Local maps
- Restaurant dining guide
-
Standard Room, 1 King Bed
1 King Bed
323 sq feet
Relax - In-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - Flat-screen TV with cable channels
Food & Drink - Room service (limited)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, safe, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Room service (limited hours)
- Daily housekeeping
- In-room massage available
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Local maps
- Restaurant dining guide
-
Junior Suite, 1 King Bed
1 King Bed
431 sq feet
Layout - Separate sitting area
Relax - Fireplace; in-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - Flat-screen TV with cable channels
Food & Drink - Room service (limited)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Fireplace
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- In-room massage available
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Local maps
- Restaurant dining guide
-
Standard Triple Room
2 Double Beds and 1 Twin Bed
323 sq feet
Relax - In-room massage available
Internet - Free WiFi 25+ Mbps
Entertainment - Flat-screen TV with cable channels
Food & Drink - Room service (limited)
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 5 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Room service (limited hours)
- Daily housekeeping
- In-room massage available
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Local maps
- Restaurant dining guide
Guest Reviews
- Juan (10/5): - Old charm
- Robert (6/5): - Very very noisy
- Laura (10/5): - I am startled of how perfectly this hotel worked for our vacation! Great location, great food, amazing staff, extremely spacious, and very budget friendly!
- Mónica Andrea (8/5): - El hotel es antiguo y está en el centro histórico de la ciudad de Quetzaltenango. Las habitaciones son limpias y el personal amable y atento No es aconsejable para niños o adultos mayores debido a que tiene muchos niveles y no tiene elevador.
- Hector Josue (8/5): - Le voy cuatro de cinco estrellas
- Allison (10/5): Fabulous, very comfortable - Internet worked great, excellent shower, good breakfast, water available all the time, fabulous service. At elevation, climbing up the stairs to the fifth floor was honestly a challenge, but worth it.
- George (8/5): - I love the location because allows us to participate and enjoy the ambient of the central park, been part of the Xelas history is also amazing, unfortunately some of the front desk employees are a little bit hesitant to help/accomodate the needs of the guest, breakfast buffet will be awesome, but overall good experience!
- Mario (10/5): - v
- Pablo (8/5): - Very convenient place
- Easter Queme (10/5): - Staff very friendly & courteous
- Ysidoro (10/5): - Muy buena ubicacion, servicio y desayuno.
- Norma (10/5): - The son of the founder lives on the property and loves to mingle with the guests! He is a wonderful 91 year full of history!
- william (10/5): - The only thing I don’t like is that the breakfast menu is only on choice so disappointing
- Jorge Ivan (2/5): - El cuarto era extremadamente pequeño, sin ventilación, se botó un poco de soda/gaseosa por accidente y cobraron 300 por una toalla vieja que se utilizó para ayudar a limpiar.
- howards50 (8/5): A good place to stay - This hotel is centrally located and overlooks the Parque a Centro América which is at the heart of Zela. You can easily walk to the nearby sites and restaurants. You should be aware that there are four floors in this hotel and no elevator. Purified water is provided by the hotel. The room has windows that open and there are screens. However, there is no coffee machine or fan. A card key is used, there is free Wifi, and toiletires are provided. There is a restaurant in the hotel where the free breakfast is served and you get to choose one dish from the menu, which is typically an egg dish. I was able to get egg-white omelettes. I stayed here for three days.
- Sergio (10/5): - No comment
- Michelle (10/5): - Best location! Extremely clean! Very friendly staff!
- Beatriz (10/5): - I highly recomend it!
- Ruth (10/5): - It,s a beautiful hotel, very clean and staff is very courteous and friendly.
- Irma (10/5): - I like everything was a nice place I just wanted come back again
- Bob (8/5): - Hotel is classic older property that is well maintained, attractive and well located next to the central plaza. However, it is unheated so that in the colder months the rooms are cold. We were able to switch from an unheated room to one that had a small electric heater which helped. The included breakfast is very good.
- Nigel (8/5): A pleasant hotel - Needs upgrading but generally a good hotel within the city. Location was excellent and the breakfast was good. We stayed at a busy time but staff were very accomadating
- lovetravel29 (10/5): Service that is above and beyond - Family run hotel who absolutely went above and beyond. I went to reception to get assistance to find a medical clinic that was open on Christmas Day as I have an ear infection and was in a lot of pain. Ximena not only arranged for a doctor to come to see me at the hotel, she also arranged for one of the team to collect my prescriptions. Truly exceptional service and way more than I would ever expect from hotel staff and management/owners.
- Nesly (10/5): - Beautiful place Hermoso lugar una joya de antigüedad y con todo el servicio moderno, todo el personal excelente, great service, great food an cheap y muy económico I will go back voy a regresar la suit hermosa vista beautiful view I love it me encantó. Thank you muchas gracias!
- Skaramoosh (10/5): Loved It! - Checking in was both smooth and fast. Staff were very friendly from front desk to waiters to housekeeping. Room was clean, comfortable and well appointed. Room and washroom amenities were more than adequate. For a hotel of this age it has been well maintained. Kudos to the staff & management. Location is fantastic at Central Park. Walking distance to many eateries and other attractions. Highly Recommended!
- Richard (10/5): Loved It! - Checking in was both smooth and fast. Staff were very friendly from front desk to waiters & housekeeping. Room was clean and comfortable. Room was well appointed. Room and washroom amenities were more than. adequate. For a hotel of this age it has been well maintained. kudos to the staff & management. Location is fantastic at Central Park. Walking distance to many eateries and other attractions. Highly Recommended!
- Michael (8/5): - The staff and clients were friendly, greeting regularly. Breakfast was good with their preparations and variations. Be sure to bring your tickets submitted for you upon checking in when showing up for meals.
- Edna (6/5): - The staff didn’t have my reservation when I got there—they acted surprised. When I got to my room it was clean and I was amazed at how hot the water was. I loved the square nearby. At night you can hear all the people yelling in the street and it was hard to sleep. I also used the do not disturb door hanger and they ignored it—I had wet clothes hanging from getting rained on and they put them to the side on a chair, which was really obnoxious because I was trying to dry them. I got food from the restaurant and it was disappointing. Top reason I picked it was for safety, but probably not needed, Xela felt safe. They do close the doors at night and have to ring you in so that was a nice feature. Service was ok, everything seemed to be off a bit or slow—I asked for help with bags upon check out and I ended up carrying them myself because they took so long. They mentioned in room massages—which is a local woman comes to your room; I got a massage and she was good, but just a normal massage, no deep tissue or anything. She was very prompt and nice and after traveling for hours and doing the Pacaya volcano it was very much needed.
- Jose (8/5): - Podrían mejorar cambiando las cortinas de los cuartos por blackout y que el personal de limpieza haga limpieza un poco más tarde ya que todo se escucha en los cuartos.
- Luis (10/5): - El hotel es una reliquia histórica. El propietario don Jorge Mario un caballero siempre dispuesto a hacerle a los huéspedes una estadía más agradable. Estoy segura que volveré siempre. La comida exquisita y el personal con gran servicio al cliente. Me hicieron sentir como en casa
- Nelson (10/5): - Great place great location
- manuel (10/5): - Highly recommended
- Cristian (8/5): - No AC available in the room and poor ventilation, other than that excellent place to stay in front of Central Park/dowtown Xela. Also, breakfast was included and they had really good options
- John (8/5): - A bit on the expensive side. No elevator. But you pay for convenience of location I guess.
- Elizabeth (10/5): - Pretty good place to stay everyone there is nice and happy
- Jessica (8/5): - Very nice hotel. No elevator so we had to stay on the level closest to the cages birds that started chirping very early each morning. Not a fancy hotel, but still very clean and accommodating.
- Gerardo (10/5): - Excellent service from the hotel staff
- Mirna (10/5): - The only thing I didn't like was that on Expedia when I registered and booked the hotel I paid one amount for a family room for 5 people and it turns out that when I arrived at the hotel the reception told me that I had to pay extra money because the price was an Expedia problem. not from the hotel and cost was valid only for 3 people, which in the Expedia information said it was available for 5 people. The reception denied it and I had to pay extra for one more person and it didn't seem fair to me that they would lie to the client that way. from Expedia other than that they gives me an room next to the party event which was done at 12 midnight those two things bothered me other then that everything was awesome.
- Julio (10/5): - Ol
- wilber (10/5): - Place was very clean and quiet. Staff was great.
- Darling (10/5): - Everything was perfect
- Efrain (10/5): - Es un excelente lugar , y muy buen servicio.
- Rebecca (8/5): - Decent hotel when staying in Xela. Very friendly staff. Ok breakfast. Rooms are outdated and could benefit from general updates. The caged birds got to me, some had no plants or shade and seemed miserable.
- MICHAEL (8/5): - This is my favourite HOTEL in XELAJU FOR OVER 50 YEARS.
- Edgar (10/5): - Pensión Bonifaz is a beautiful place located in the heart of the historic town of Xela or Quetzaltenango. The hotel has a charm of a historic building that matches the town. The staff is extremely friendly and knowledgeable. The restaurant offers delicious breakfast.
- Ivan (10/5): - Really cool building and great restaurant. The location is perfect for sightseeing.
- Abel (10/5): - Excellent service
- Gabriela (6/5): - Lots of noice outside the room
- Ana (6/5): - Durante los dos días que estuvimos en el hotel la piscina estuvo ocupada con una conferencia por lo cual no pudimos hacer uso de la piscina, la piscina debe ser para el uso de los huéspedes los cuales pagan por ese servicio, las conferencias deben de ser en los salones de conferencia, nunca en la piscina o al menos dejarle saber a los huéspedes que no podrá usar la piscina. Gracias
- X7212YZamys (10/5): Great hotel, great people! - The hotel is lovely, clean, and centrally located in Xela. The staff was friendly, the beds were comfortable, the hot water was plentiful, and the ambience was fabulous. What got me to leave the review, however, was that I left a valuable item in my room and before I even knew it was missing, they chased me down on the street to return it to me. That level of honesty and integrity is invaluable. Can’t wait to be back!
- Hector (10/5): - Nice hotel It was quiet, very clean room, delicious breakfast, good service, I recommend it.
- ana (10/5): - Pensión Bonifaz is a very nice hotel located right in central square which is beautiful specially at night. There are nice restaurants nearby.
- PEDRO PABLO (10/5): - Really amazing stay, I loved everything. The staff is kind, there is so much history, the prices are good value, and they also include breakfast. But the best is the generous checkout policy at 1pm for everyone. :)
- Ian (10/5): Lovely stay in Xela - Accommodating & helpful staff. Clean room with a very comfy bed. Great location.
- Vilma (8/5): - The only problem was that they didn’t give me a choice to get a room in the first floor and my sister is handicapped and to many stairs.
- Miguel (10/5): - The personnel is very attentive and friendly. Especially in the dinning room!
- Bret (8/5): - The building in itself has age, it's not made for wheelchairs nor anyone who can't climb 70 steps depending the floor they are located at. It is a 70-80 year old original hotel and it shows on many features, however, the staff, the professionalism, the environment etc all make up for that if you can, I had a wonderful stay!
- Lynn (10/5): - Old fashion charm. Friendly staff. Great place to stay while in Quetzaltenango Guatemala.
- Steven (10/5): - Close to the park and had a great dinning experience!
- LORENA (8/5): - So conveniently located
- Emerson R. Elias (10/5): - Staff super friendly very clean at the same time vintage style
- Elizabeth (10/5): - We have stay 2 twice during our July and October trip people there are so honest and friendly
- Otto (10/5): - Really convenient to the city, Rooms adjacent to the courtyard can be loud.
- Gladys (10/5): - Es un lugar acogedor, como en familia. Super precios
- Elizabeth (8/5): - The only thing we didn’t like is that other guesses aren’t quite at 5 am you can hears people talking loud from the hallway sounds like they are dragging chair from the upper Suites above you other then that is a great place
- Maria (10/5): - The place was very nice staff very friendly
- Haesoo (8/5): - there is a risk of accidents because the parking lot is too narrow and limited offer for breakfast
- Juan (8/5): - Old historical building located in front of city central park. Well preserved, clean, friendly staff and great location.
- Elizabeth (10/5): - Nice and clean friendly
- Verified traveler (8/5): It was nice. An experiment of old school luxury. - It was an okay place. Looks like it was luxurious back in the 70s perhaps. But it has not been modernized. No ac/heater in the rooms. The TVs have channels that look fussy. No clear picture.
- Riaz (10/5): - Clean Safe And Very Friendly Staff.. Met The Owner's Of The Property And They Are Great. Typically Authentic Guatemalan Food.. 5 StarZ.
- ELVIN H (10/5): - We have stayed here before and the hotel is centered on a busy street that allows access to restaurants and sites. Very walkable and there is a park across the street that is safe and fun to enjoy.
- Haynes (10/5): - Great Staff. Very clean. Good location. Great Brunch. Some noise at night from nearby events/parties, but not too bad. Would definitely stay here again!
- Kevin (10/5): - Beautiful and very fitting for the area of Quetzaltenango
- Angelhims50 (10/5): Lovely hotel - Lovely family run hotel. It is an older, historical hotel; however, everything has been updated and is in perfect condition. Very clean. Staff is very friendly and helpful. My only complaint is that there are too many stairs. It has 5 floors and no elevator.
- John (10/5): - Breakfast can improve.
- John ANDREW (6/5): A little disappointing - Elegant and historic hotel with sparse, mediocre rooms. (at least ours was!) A little disappointing - No view, poor ventilation, door deadbolt not functioning, no coffee machine, no do not disturb hanger, poor lighting, noisey at night. (Saturday) Very basic chapin breakfast. Advertised Buffet breakfast not included with room. We expected more at this price point!
- Ricardo (10/5): - Great Place to stay. One of the best hotels on the area we give then a 5 stars.
- Jesus (10/5): - Great staff. Friendly atmosphere close to everything. Great tasting food at the restaurant with many dining options.
- Ivo (8/5): - This is such a wonderful place to stay. Make sure to bring your won wall plug adaptor for 2-pronged outlets only.
- James (10/5): Great hotel, perhaps the best in Xela, certainly, - Great hotel. There was a slight musty smell upon entering, but it passed quickly. The bathroom was big and spacious. We had a junior suite and it gave us a bit more room to feel comfortable. The bed was a king and was very comfortable. We were there in January, and Xela was very cold at night, but we had three blankets to keep us warm. The breakfast was included and was filling. The desk manager gave us a room with a terrific view of the beautiful main plaza of Quetzaltenango. Would go back and stay here again. The hotel is one of the grand, older hotels of Xela, highly recommended.
- Traci (8/5): - Overall we enjoyed our stay here. We chose it because it’s right on Xela’s Parque Central and easy walking distance to many restaurants. They property is a bit worn, with peeling paint in some places. The room was clean and comfortable and we especially liked the hardwood floors—it had some charm. I enjoyed a swim in the pool in the morning, though it would be nice if it opened earlier than 8am. And please make towels available in the pool area. There was a bathtub and I looked forward to a relaxing bath. Unfortunately the water was lukewarm in the evening. In the morning the hot water was fine. I would come back.
- HOMERO (10/5): - Nice staff. Just one small thing... my sister uses wheelchair... no elevator.
- Vanessa (10/5): - I haven't been in the hotel very much.
- Moises (10/5): - Nice hotel and the best area
- Flora (10/5): - Mil gracias!
- Reynaldo (10/5): - Very good service.
- Tomasa (10/5): - The staff is super friendly, the rooms were clean and beautiful!
- marleen (10/5): - Excellent service
- Jaime (4/5): - My reservation was for 4 people and the room show it was for 5 but I was allowed only 3 person in the room I had to pay and extra room for 1 person. Very disappointed.
- Ariel (8/5): - Great location!
- Beverly (6/5): - Way too noisy and too cold.
- Roberto (10/5): - Location
- Norma (6/5): - El hotel es cómodo, el personal amable. Hubieron eventos durante nuestra estancia, no se pudo aprovechar espacios como piscina. Al estar céntrico, si hay mucho ruido en los alrededores.
- Aura de (2/5): - Ofrecen piscina y no estaba disponible por un evento, el evento lo hacen dentro del hotel, en las habitaciones se escucha todo, triste la verdad
- Verified traveler (8/5): - Nice, quaint, comfortable hotel right in Quetzaltenango center.
- Luis (2/5): BAD EXPERIENCE - Not so good, the check in was one of the worst, the lady at front desk rude and very unprofessional she did not have my reservation, after like 15 minutes waiting she finally called her boss I guess, and they found my reservation number etc. at night they just shut off the water i don't know why. so not water at night be aware. never again.
- Marvin V. (10/5): Close to the park - Clean place, close to the park.
- Verified traveler (6/5): - Son calentadores son eléctricos, y no se pudo utilizar la tina. Habia que bañarse en la tina y estaba muy baja la altura del calentador; habia que agacharse para meterse al agua. Tenia bañera aparte, pero igual estaba des habilitada.
- Verified traveler (4/5): - I was led to believe that this was the best hotel in Quetzaltenango. Perhaps that’s true. It was in the perfect location but it felt dirty which always puts me off.
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