Riad Zineb

Location: 149 Derb Chamaa Derb el cadi Azbezt, Marrakech, ma

Star Rating: 9.4 Stars

Property Type: Riads

About this Property

Important Information

Policies

Check-in: 01:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Luggage storage
• Safety deposit box
• Tour desk
• Soundproof rooms
• Ironing service
• Car hire
• Massage services
• Solarium
• Non-smoking throughout
• Shuttle service (additional charge)
• Kid meals
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Face masks for guests available
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Access to nearby indoor pool
• Internet access
• Swimming nearby
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Junior Suite, Courtyard View

  1 Queen Bed

  247-sq-foot room with courtyard views

  
  

  Layout - Separate sitting area

  Internet - Free WiFi

  Food & Drink - Free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and free toiletries

  Practical - Wardrobe or closet; rollaway beds (surcharge) available on request

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Private bathroom
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Daily housekeeping
  • Separate sitting area
  • Free WiFi
  • Bedsheets provided
  • Soap

• Superior Double Room, Courtyard View

  1 Double Bed and 1 Twin Bed

  215-sq-foot individually decorated room, furnished patio with courtyard views

  
  

  Internet - Free WiFi

  Food & Drink - Free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Wardrobe or closet; rollaway beds (surcharge) available on request

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Daily housekeeping
  • Free WiFi
  • Bedsheets provided
  • Soap

• Triple Room

  The triple room offers air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Wardrobe or closet
  • Toilet paper
  • Heated pool
  • Pool towels
  • Trash cans
  • Shampoo
  • Body soap
  • Smoke alarm
  • Fire extinguisher

• Double or Twin Room

  The twin/double room features air conditioning, soundproof walls, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Wardrobe or closet
  • Toilet paper
  • Heated pool
  • Pool towels
  • Trash cans
  • Shampoo
  • Body soap
  • Smoke alarm
  • Fire extinguisher

• Suite

  This air-conditioned suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower. The suite is furnished with a desk and a seating area and features soundproof walls and a wardrobe. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Wardrobe or closet
  • Clothes rack
  • Toilet paper
  • Heated pool
  • Pool towels
  • Trash cans
  • Shampoo
  • Body soap
  • Smoke alarm
  • Fire extinguisher

• Family Suite

  The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite is furnished with a desk and a seating area and features soundproof walls and a wardrobe. The unit has 3 beds.

  Max Occupancy: 4 (3 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Wardrobe or closet
  • Clothes rack
  • Toilet paper
  • Heated pool
  • Pool towels
  • Trash cans
  • Shampoo
  • Body soap
  • Smoke alarm
  • Fire extinguisher

Guest Reviews

• sophie (9/5): Très agréable ! - Personnel très agréable, chambre située au dernier étage qui nous permettrait de profiter pleinement des espaces extérieurs et de la terrasse. Nous avions déjà testé de "meilleurs" petits déjeuners dans d'autres riads (crêpes cuites à la demande par exemple ...) mais c'était tout de même très bien.
• maria chiara (9/5): -
• Sofie (8/5): Ondanks een paar missers van de Riad zou ik wel durven teruggaan - Locatie was super. Ontbijt ook heel goed (koffiekoekjes, yoghurt, fruit, cake, eieren op vraag, versgeperst fruitsap...) Eerste kamer die we kregen was niet degene die we geboekt hadden. Ik had kamer met 2 dubbele bedden en 1 enkel bed geboekt en we kregen kamer met 2 dubbele bedden. Geen probleem, totdat het begon te regenen en het water in onze kamer binnen kwam. Bovendien werkte de douche niet deftig. Na 2 dagen zijn we om een andere kamer gaan vragen en toen zijn we wel in de juiste kamer terecht gekomen, ruimer met een betere badkamer.
• Friedrich (8/5): -
• Hugo (10/5): -
• FERRAZ Amélie (10/5): -
• Lauriane (9/5): - petit déjeuner délicieux et servi avec le sourire. très bien placé très jolis patio et chambres et Salles de bain
• Monika (9/5): -
• Cynthia (10/5): - Magnifique Riad, personnel très agréable et aimable. Les repas excellents. Nous avons passé un très bon moment. Le Riad est bien placé dans la Médina à proximité des souks. Merci
• Leila (10/5): - Nydelig Riad, med mange flotte detaljer. Veldig flike ansatte. Fantastisk frokost. Bra beliggenhet. Savnet ordentlige dyner og ikke kun pledd.
• Arantxa (10/5): - Personal y atención inmejorable, habitaciones amplias, buen desayunado, enmedio del zoco buena ubicación Lo recomiendo 100%
• Maggie (8/5): - Me encanta todo, la limpieza, el Espacio y sobre todo el Personas, especialmente Anoura que fue una excelente anfitrion con los niños Que olvidaron prepararnos el Desayuno el dia que nos íbamos de excursion
• Soraya (10/5): Je vais y retourner ! - L’accueil , la gentillesse du personnel la propreté des lieux . Rien tout était parfait
• michael (6/5): Very expencive for what you get. Definitly not worth it. - The sister property was nice. And the breakfast was fine. The staff were really nice but the overall standard (when compared to the price versus other Riads) was really poor. Cold, noisy heating system, no effort to clean or maintain the roof area (where we were staying).
• Stefania (10/5): - Riad situato in pieno centro Medina, posizione strategica per vivere la città di Marrakesh insieme agli abitanti del posto. Riad splendido, pulito, accogliente. Il personale è gentilissimo, mi ha fatto trovare colazione senza glutine tutte le mattine, con cose sempre diverse. Avevo letto ottime recensioni, le confermo tutte!
• Mark (9/5): Perfect stay in Marrakech old town - We were delighted with our room and the location. The staff were very friendly and went out of their way to make us feel comfortable and make the stay very special. WiFi was a bit patchy.
• Maryline (9/5): - Riad très bien situé dans la médina La réception est pas au même Riad ,le gps ne nous emmène pas au bon endroit
• olivier (9/5): - Excellent établissement très bien placé dans la médina et proche du souk et de la place jemaa el fna. Service top et personnel au petits soins. Ras
• Niko (10/5): - We had a wonderful stay at Riad Zineb, the staff was kind and helpful. You will experience the warmth of Moroccan hospitality here. 10/10 perfect stay!
• Anne (10/5): Excellent séjour en famille dans ce très beau Riad - Tout: la beauté du Riad, de la chambre, le rooftop, la gentillesse du personnel, la tranquillité, l’emplacement…. Rien
• Ane (10/5): Absolutely stunning riad with amazing staff, a true gem - Beautiful riad, great location in the middle of the medina with easy access to all important parts of the city. So authentic yet modern. Very nice breakfast on the rooftop terrasse of Zineb riad and also tasty dinner on the rooftop terrasse (with live music) of the next door sister riad of Karmella. We were lucky to have two beautiful rooms right by the pool. The staff organised all practical details like transportation and guide and excursions. Nothing
• Jessica (8/5): Superbe séjour inoubliable - Nous avons beaucoup aimé la situation géographique de l'hôtel, le coté cosy également car il s'agit d'un petit riad et surtout la disponibilité du staff. Merci au réceptionniste Hakim d'avoir été autant a l'écoute, disponible et professionnel ! La qualité de mon matelas était un peu dur mais rien d'alarmant
• felice (8/5): -
• Teresa (8/5): -
• sarah (10/5): A fantastic base for a stay in Marrakesh. - The building is a typical Moroccan Riad. Really interesting architecture and very nicely laid out. Our room was a good size with a large shower room. Lovely shampoo and shower gel. The room (no 2) was on the ground floor and we had the patio and pool right outside our door. The pool was very refreshing after a day of sightseeing. Breakfast on the terrace was really good. A lot of choice and always served with a smile! Dinner at the main Riad Karmela was excellent, very reasonable and super tasty. I won't name names in case I forget someone but the whole Riad Zineb team deserve a huge thank you for looking after us so well. Sarah and Lorna Nothing to dislike but a mini fridge would be great. Also more mature and less able travellers be aware there are a lot of steps to the terrace and they are quite steep. I am well into my 70s and did manage them……slowly!
• Daniela (9/5): - Riad muito confortável e tranquilo. Muito bom para férias em família. Pessoal muito simpático e prestável. Obrigada Aziz pela hospitalidade e simpatia. Localização a 15 minutos da Jemaa El Fna e a 5 da Praça des Epices.
• maria da graça (10/5): - La gentillesse du personnel, ils ont tout fait pour nous satisfaire, même quand notre vol de retour à était annulé ils nous ont toute de suite accueilli à nouveau comme des reines . Très belle piscine et des chambres confortables. Un havre de paix au milieu de la médina
• Pere (9/5): - Un oasi dins la Medina. Instl.lacions molt netes. La piscina, impagable
• Javier Ferrer atienza (9/5): El alojamiento y sus servicios son excelentes. - Decoración, trato, ubicación y limpieza El desayuno se servía en un Riad cercano, no nos molestó porque era excelente al igual que su personal, pero cada mañana había que desplazarse de lugar, muy cercano. Ampliamos una noche más en Riad Karmela es de la misma cadena que Zineb; espectacular cena y servicios de masajes❤️
• jose angel (10/5): -
• Irene (10/5): - Cordialità e disponibilità Camere davvero belle e confortevoli.
• Mustapha (10/5): Une véritable Oasis de confort à Marrakech - Nichée au cœur palpitant de la médina, au détour d’une ruelle étroite et authentique, se cache une oasis de sérénité : le Riad Zineb. Dès notre arrivée pour le check-in, nous avons été accueillis avec chaleur et professionnalisme, un verre de thé à la menthe à la main, tandis que l’on nous présentait avec soin le fonctionnement du lieu et les mille petites attentions qui allaient ponctuer notre séjour. Sa localisation est tout simplement idéale pour découvrir Marrakech : chaque trajet à pied nous offrait le plaisir de déambuler dans les ruelles typiques de la médina, bercés par ses couleurs, ses parfums et son effervescence. Le Riad propose un service de taxi d’une praticité précieuse, ainsi qu’une restauration savoureuse, qu’il s’agisse d’un en-cas léger, d’un cocktail au bar ou d’un repas complet aux parfums délicats. Notre suite, climatisée et dotée d’une literie d’un confort absolu, offrait un havre parfait après nos escapades. La salle de bain, avec un débit d’eau généreux, ajoutait au plaisir du confort. Chaque membre du personnel, toujours disponible et attentif, a su rendre notre séjour fluide et chaleureux. Les trois Riads (Karmela, Princesse et Zineb) qui composent l’établissement invitent autant à une parenthèse romantique qu’à un séjour en famille. À toute heure, de l’eau minérale fraîche était à notre disposition, À seulement dix minutes à pied de la vibrante place Jemaa El-Fna, nous avons savouré le luxe de pouvoir plonger dans les piscines lorsque la chaleur estivale devenait écrasante. Et que dire des petits-déjeuners ou des verres partagés sur les terrasses aménagées, où le regard se perd entre ciel bleu et toits ocres de la médina… Un immense merci à toute l’équipe pour avoir transformé notre passage à Marrakech en un souvenir inoubliable. Nous repartirons avec l’envie profonde d’y revenir un jour. Rien
• Mary (9/5): Muy recomendable - Está muy bien. El desayuno muy completo y variado, la piscina ideal y muy tranquila, el personal muy amable, cada día nos obsequiaban con unos higos, repostería marroquí... Por decir algo, los precios de las excursiones son un poco elevados.
• ROGER (10/5): - el tracte del personal, ha estat el millor, hospitalaris i servicials
• Cintia (10/5): Exceptional -
• Wayne (8/5): Great location/staff breakfast options could be better - Quiet and good location The breakfast could have had more options for the price
• Ramera (10/5): Exceptional -
• Myra (10/5): - Great place to stay. Very safe, great neighborhood, lovely breakfast buffet by the pool. They met us where the taxi dropped us off to facilitate our arrival and then we figured it out. This is one of at least a suite of three riads run under one business with Riad Kamala being the primary,
• Lucy (10/5): Exceptional -
• Christa (10/5): The staff were the best! So friendly, helpful and kind - thank you so much! - It was gorgeous with so many facilities. Rooms were cleaned daily, and the breakfast spread was fantastic. So comfortable and relaxing.
• Kristina (10/5): Föredömligt! - Att vi valde Riad Zineb/Karmela var det bästa vi kunde gjort. Genomgående vänlig och mycket serviceminded personal. Otroligt hjälpsamma. Ett extra tack vi vill ge till Amine och hans kollegor. Han är ett föredöme! Vårt rum låg på Zineb där vi också serverades frukost. Reception, restaurang (mycket bra) och hamman/spa fanns på Karmela, 100 meter från Zineb. Bredvid Karmela ligger Karmela Prinsess och alla faciliteter på dessa tre kan användas av alla gäster, oavsett vilken del man bor på. Super! Tack för en oförglömlig vistelse från 4 ladies.
• Sidrah (10/5): Exceptional - The staff were so lovely and accommodating the rooms themselves were stunning! On arrival we were welcomed with Moroccan Tea and biscuits and were give a map and information about places of interest and the best ways to get there. The location was just so convenient. We had a late flights and they were able to accommodate a late check-in out. I look forward to returning soon. Na
• Motaz (10/5): Beautiful place to stay, remind us of history and culture, very accommodating friendly staff and pleasant. - Very nice authentic, clean and comfortable, on suite are very good. Good service. Nothing much to like, not sure if location needs a bit a walk for people who have mobility difficulties.
• Zoe (10/5): My stay at Riad Zineb was nothing short of extraordinary. From the moment I stepped inside, I was captivated by the char -
• Rachel (10/5): - We actually ended up staying at Riad Karmela, a sister hotel next door. The family room was spacious for 4, with 3 beds. Staff couldn’t do enough to help us, the common areas were beautiful and the whole place was a real retreat after the hustle and bustle of the medina just outside. Easily walkable to everything and good value for money. Highly recommend.
• Rossana (10/5): Stunning haven, with beautiful details and gorgeous staff who went out of their way to help. - Beautiful, authentic Riad in the heart of the Medina It was a little hard to find the first day but we soon found our bearings
• Jeremy (8/5): Thoroughly enjoyed our 3 nights stay and recommend this property for an 'old-town (medina) experienc - Lovely staff in this Riad. Good breakfast. Check-in was disorgarnzed and unclear process. Swimming pool was very cold!!
• Napier (10/5): We loved the buzz of Marrakech and it was amazing to come back to Zineb for peace and quiet. - I loved everything about it. The staff were exceptionally helpful, dinner at Karmela delicious and breakfast at Zineb excellent with so much choice and nice to sit up on the roof terrace. Bedroom we had was incredible, big and comfortable. And most of all, the place was so quiet that you wouldn't believe you were in Marrakech. Nothing could have been improved as far as I was concerned.
• Peter (10/5): - Very helpful and hospitable staff. Brilliantly placed for the souks. Once inside the property, a quiet and calm atmosphere in complete contrast to the hustle and bustle of the area.
• Mark (9/5): Wonderful. - Staff, particularly Doha.
• Rhett (10/5): Traditional riad experience in the heart of the old medina. All very good. - The location put us steps from the action. The airport transfer services were seamless. The breakfasts were excellent. The bed was a bit hard and the covers were not sized right.
• Verified traveler (10/5): Oasis in the madness - A lovely hotel in the middle of the Medina madness. Staff were very friendly and attentive. Nothing too much trouble. Their driver picked us up from the airport and walked us to the Riad. No way we would have found it otherwise!! The rooms were traditional, which meant quite dark, but I was able to sit outside to do make up. The beds are extremely hard, but they found be an extra duvet to lie on, which was better. The pool is amazing. Small but wonderful to cool off in.
• mark (10/5): - A great sanctuary from the heat and medina madness.
• Gaelle (10/5): - Riad très beau, personnel charmant, très propre, bon petit déjeuner, on peut faire tout à pied. Le seul bémol est, qu'en cette période hivernale, il fait un peu froid la nuit dans notre chambre sans fenêtre.
• Elizabeth (6/5): A quiet and authentic Riad in a great location but it felt a little neglected. - The riad was very authentic and pretty. I liked the pool, the courtyard with beautiful orange trees and the roof terrace. It was very quiet and a lovely oasis from the chaotic medina. The location was good as it was quick and easy to get to everything. The staff were helpful and not intrusive. Price was good value compared to other riads in the area. The staff at Riad Karmela which is the sister hotel were very helpful and this was a lovely place to have dinner. The hotel was a little too quiet and it almost felt like staying in self catering apartment. There was no permanent staff on hand to ask questions etc. The room was pretty but not that comfortable, the door didn't shut properly so there was a big gap at night - it was fine when we went out as locked via a padlock. The bathroom window didn't shut properly so we were using the bathroom whilst people were outside our window having breakfast! Bare bulbs in the bedside alcoves didn't look very nice and were extremely bright! The roof terrace could be gorgeous but the furniture smelt of cat urine and was covered in cat fur - I love cats but this was a bit off-putting.
• Christopher (10/5): Calm, friendly, stylish accommodation with friendly obliging staff - An exquisitely decorated calm oasis in the centre of action
• Sajid (9/5): It was a beautiful experience that will hold a special place in my heart for years to come. - The location was absolutely perfect! Close walking distance to the Souk Market and the main square. Staff at the main reception(Riad Karmela) is one minute walk from the Zineb and are always available. Pre booking TokTok is easy and convenient from the Karmela main desk. Ability to change or get Dirhams on site is worth everything, bank machines are limited in square, often run out of money and there are huge lines…this was a top tier benefit. We are a family of 5, so we were staying in our own little apartment with a large bathroom, a room with two twin beds and another larger room with a king bed and another twin. It was perfect. At the Zineb we were looked after by two exceptional young individuals Doha and Omar; their warmth and caring for us was second to none, they spent time with us, making sure we were always looked after, they are beautiful souls and I wish them well always. Nothing,
• Shiran (6/5): Alright - The old charm, spacious room, really friendly and helpful staff who even made reservations for us at other restaurants and booked our tickets to jardin Majorelle. Really delicious food. Beautiful inside the riad and very quiet It’s situated right in the Medina so getting there is either by a tuk or walking. No vehicles. We have to leave taxi further away and walk. We were a bit surprised about the Medina location, it’s very busy and streets dirty etc, so not your typical resort type environment. You will need to expect to be in a very local very central area. But it’s an experience. Breakfast options could have been better. We booked a whole week here but opted to reduce our stay as we wanted to stay outside the Medina for a few days, they agreed for a refund which was good, but I did find the reception staff a bit rude when we mentioned we wanted to cut short our stay. If you are booking consider Karmela or princess , we stayed at zineb and it was a bit isolated in that the reception was actually at riad karmela, zineb was another building and at the end of a street.
• Asma (8/5): - Pretty quiet when we stayed so we had to have breakfast at the sister riad (riad kermela). The breakfast was very good with great choice and made to order eggs. Was a bit confusing on arrival to find the riad and we weren’t told to check in at kermela. That would have been helpful. Otherwise the room was great and staff friendly.
• Ryna (10/5): - Our family of 4 had the most amazing time at Riad Zineb. This riad felt like our own oasis and as though we were coming home. The friendly staff go above and beyond to look after you. There are only 8 rooms at this riad and it felt like we had the place to ourselves. Rooms are adequately sized and large bottled water is refilled daily. Breakfast is held on the rooftop and choices include pastries, eggs, cereal, some meats and juices, although a little limited, was sufficient for our family. Mint tea is delicious here. It is a bit of a maze to get to the riad however once you have your bearings, (we used the local mosque as our reference point) it is easy enough to find after walking around the medina. We arranged for airport transfers and i would recommend this as you will find it very difficult to locate the riad on your own. Taxi can only take you to to the local square which is still a walk away from riad. We also booked a hammam service which is reasonably priced. Overall a very memorable stay in Marrakech.
• Silvia (10/5): Exceeded our expectations - The riad was amazing - huge and beautiful room, always clean, access to both swimming pool and jacuzzi which is great when there are 40 degrees outside. But what really made the difference is the staff, they were all so polite, friendly and helpful. Fatima, Amine, and Aymen, you guys are amazing!
• Natasha (9/5): Beautiful hotel, lovely facilities and very friendly, helpful staff - The hotel was an quiet oasis in the middle of the bustling medina district of Morocco. On Booking.com it states check-in is from 07:00 but the hotel said check-ins are from 12:30. It wasn’t explained to us when we arrived that the evening meals are served in a nearby hotel that is part of the chain.
• Galina (10/5): The best place to stay in Morocco - Greta location, excellent property , amazing stuff!
• Tracey (10/5): Everything we could have hoped for and more. - Location was perfect, easily walked to everywhere we needed. Shop owners always happy to help if we got lost. The Riad was a calm and beautiful oasis where you would ALWAYS get a great welcome and any help you needed. The sound of birds and beautiful plants and trees, plus a couple of little tortoises! Treatments were a bonus as I hadn't realised they did those as well. Also though we planned to eat out in the Medina most days, after a day travelling we really enjoyed our relaxed evening on the roof terrace with a musician and delicious tagine, would do that more next time. As I said I liked everything. Nothing
• Nicola (8/5): Very good - beautiful courtyards and rooms. welcoming helpful staff. near main medina. Meals expensive
• Dee (10/5): Exceptional -
• Penelope (10/5): Exceptional -
• Clare (9/5): Superb -
• Zoe (10/5): - Amazing staff, beautiful riad.
• Marvin (10/5): Riad Zinep is a lovely Riad in the middle of the Medina. It has a wonderful designed backyard with - Riad Zinep is a lovely Riad in the middle of the Medina. It has a wonderful designed backyard with a pool and a big Rooftop, with cozy sunbeds for tanning. We booked with breakfast and were delighted by the many fresh fruits and Moroccan baking specialties. Very very tasty! Also the waiters were very friendly and courteous. Our room was also facing the courtyard, as is common in riads. Very clean with traditional furnishings. We especially liked that we could feel very safe thanks to Hamza the security and he was also always there for us when we had questions. Thank you very much! nichts
• Anonymous (8/5): Very good -
• Srikanth (8/5): highly recommended - very traditional nothing
• Mohammad (10/5): Exceptional - Loved the place. Kids loved the place too. All staffs were great. We had a very late check-in around 12.30 am and they kept very warm dinner for us. Fantastic location, facilities. It was a great stay. Keep going. Nothing
• Oliver (10/5): Exceptional -
• Laura (10/5): Excellent riad in the heart of the old medina - The whole experience of staying at this group of riads (Karmela, Princess Karmela and Zineb) was excellent from start to finish. The welcome was lovely with mint tea and biscuits offered to me on arrival, the late night dinner the chef made for me despite my arrival after serving hours, the beautiful decor of the riads and the unique features of each of them, the friendly staff and their good humour. Everyone had time to chat to us and offer suggestions for what to see and do in Marrakech. If you want to experience living in the old medina, down winding souks where cats lounge around, small shops entice you with their wares, and Marrakech citizens go about their daily business, this is the place for you. It is tricky to find if you are completely new to the city but if you arrange a taxi transfer through the riad the driver will drop you off in a nearby square and someone from the riad will meet you and take you the short walk to the entrance. Just to add, I was quite a complicated guest, as I had family arriving to join me on different days and many food/taxi/room requests but the staff were very accommodating and nothing was too much effort for them. A special mention to Joel and Amine who deducted the cost of one night for me because some family members arrived a day late, many thank you guys! Nothing at all! I just wish I had more time in Marrakech to use the hammam in Riad Princess Karmela and enjoy the roof top in Riad Zineb. Next time!
• Joanne (8/5): The staff were excellent and went out of their way to make you feel safe and comfortable. I loved Marrakesh and look for - The riad was very nicely decorated, and the sun terrace for breakfast was very welcoming. The pathway to riad Zineb, is a little narrow and could do with some better signage as Marrakesh is really like a labyrinth of streets.
• Pablo (10/5): Exceptional -
• JUAN (8/5): - Riad en la Medina, te encuentras como un marroquí desde que le levantas hasta que te acuestas, a pesar del aspecto de las callesitas es muy seguro. El personal es excelente y las habitaciones espectaculares.
• Verified traveler (10/5): - Muy bonito el hotel sobre todo muy limpio me volveré a quedar en mis próximas vacaciones
• Verified traveler (6/5): - Rooms quite traditional in style and large. Clean but not sparkly clean
• Chantal (10/5): - I asked the Riad for a lift from the airport and this was well organized and a must as Riad is in the Médina and one gets easily lost the first time and it saves you endless bargains with taxi at airport. The Riad is really very nice, sparkling clean and the staff makes you feel at home the minute you enter. It is located in a charming traditional and safe area of the Médina, close to many interesting places. The continental breakfast was nice too. Any time I had a question and needed some infirmation, I got the answer at once. I hesitated booking the place and definitely have no regret and will go back. Great place to stay, good value for money. The owner, a French guy is also keeping an eye on guests to make sure they have all they need and I could even visit his other places. I such I had more time.
• Meriem (2/5): - Firdt of all, this Riad is extremely isolated and situated in a terrible area of Al Medina where it is impossible even to walk. The owner is French and he was very rude to me. The Riad was dirty. The seating area, the linen, the carpets full of stains. The morrocan staff is very nice and scared of the owner. Two of them agreed with me about the state of the Riad. I spoke to them in Arabic and the apologiesed yo le several time lis while the arrogant and incompetent French owner remained in his office. It was a terrible experience. I had to find a place where to stay with my mother who is 80 and my sister. I went to the police of tourism who is very very efficient and I told them my experience and they are taking this matter seriously. This Riad will i hope close and the owner will no longer be able to lie about facilities which don’t exist on his property. Further more, Expedia should not recommend it travellers. Everything which was said about it was false and inaccurate and not cheap. The police of tourism is keeping lecousted about what is happening and I will do all my best to close that awfull Riad.
• Charlotte (8/5): Beautiful Riad - Lovely, accommodating Riad. Well located for the chaos of the medina, providing a peaceful retreat. Lovely, comfortable room and good breakfast. Efficient arranging collection and transfer. Friendly staff. Plumbing slightly Marrakech style, but all worked and hot water. Good for families wanting to be central. Would definitely return.
• Guilson Carlo (10/5): One of the best in the medina area! - One of the best riads in the medina! They have a number of riads so they know what they're doing! Amazing service!
• ruth (10/5): Perfect! - Gorgeous riad, helpful staff, lovely room, delightful pool, my children and I loved every second of our stay.
• Verified traveler (4/5): Porte close - Arrivant tard de l'aéroport, nous avons eu la mauvaise surprise de tomber sur une porte close. Le gardien était endormi et il a fallu 45 minutes pour parvenir à le tirer de son lit...pour se rendre compte qu'il avait donné notre chambre à quelqu'un d'autre. Heureusement nous avons pu être recasés dans un autre hotel du même propriétaire, tout proche de l'autre.
• LouLou (10/5): Lovely, comfortable riad in centre of Marrakech - Riad Zineb was a lovely place to stay in Marrakech. It is located approximately 5 minutes from the souks that are frequented by tourist and locals alike. This is a new addition to the portfolio run by the team and in its infancy. The team at Riad Zineb (Mohammed) and its sister Riad nearby are welcoming, friendly and helpful offering advice on local restaurants for all budgets, prices that 'should' be paid when bartering in the souks, getting a taxi etc. Our room was on the ground floor (courtyard room), it was cleaned thoroughly everyday, comfy bed and the shower was steaming hot. As breakfast is served in the courtyard between 8am and 10am there is some noise but this really wasn't intrusive. The breakfast were plentiful - pastries, cheeses, honey, jams and bread, cold meats, yoghurt and fruit. It was cold and rainy for the first few days and heaters were in the courtyard and there was a fire lit in evenings in the lounge area. There was a roof terrace that was a great place to chill in the sunshine and beer and wine are available. All in all a great place to stay and a big thank you to Mohammed who worked during the evenings, he is full of useful information and took a lot of time to ensure our stay was a lovely one.

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