Pacific Blue Townhouse, 351/265 Sandy Point Road

Location: 351/265 Sandy Point Road Salamander Bay, Australia, Salamander Bay, au

Star Rating: 6.2 Stars

Property Type: Holiday homes

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Terrace
• Sauna
• Non-smoking throughout
• Heated pool
• Outdoor furniture
• Steam room
• Smoke alarms
• Tennis lessons on site
• Self parking (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Exercise/lap pool
• Secured parking
• Health or beauty spa nearby
• Swimming nearby

Rooms Available

• Two-Bedroom Townhouse

  This holiday home features a hot tub, spa bath and sauna. The air-conditioned holiday home has 2 bedrooms, 1 bathroom with a shower and a kitchen. The fully equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. Boasting a balcony, this holiday home also features a tea and coffee maker, heating and a flat-screen TV. The unit has 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Refrigerator
  • DVD player
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Kitchen
  • Sauna
  • Oven
  • Stovetop
  • Linen
  • Dining table
  • Outdoor furniture
  • Heated pool
  • Smoke alarm

Guest Reviews

• Daniel (10/5): Great place! Amazing pool -
• Justyna (7/5): It was okay - Stunning Broken and dusty blind/shutters and musky smell in the kitchen cupboards
• Chhaya (8/5): -
• Christal (6/5): -
• Justin (1/5): Absolutely disgusting place. - Nothing it was absolutely filthy. Port Stephens Accommodation, This was hands down the worst accommodation experience I have ever had. We booked Unit 351/265 Sandy Point Road through Booking.com for 29 Jan–2 Feb, paying $1,410 for a family getaway. On arrival, the unit was filthy and unhygienic — strong odour, dirty floors with toenail clippings, cockroach faeces throughout cupboards and drawers, mould in the kitchen, a dirty oven with food scraps, and a mouldy, splattered microwave. This property was not fit to be stayed in. We complained immediately and provided photo evidence. Despite promises of a call back from a local manager, no one ever contacted us. With nowhere else to go late at night, we were forced to stay one night. The next morning, we returned the keys and requested alternative accommodation. None was offered. We were told to book elsewhere and assured a refund would be processed. No apology was given, and staff were dismissive. Later that day, we saw a full cleaning crew inside the unit, proving it clearly wasn’t “clean” as claimed. To date, I have received no phone call, only an SMS stating Booking.com would handle the refund. Booking.com has since advised they could not reach agreement with you and issued only a $163 credit, leaving us over $800 out of pocket. Your lack of care, accountability, and basic customer service is unacceptable. I will be taking this further and ensuring this experience is widely known. Do better Booking.com you need to held accountable as well. Shame you can only upload 4 photos i have more. Justin Smith
• Georgina (4/5): - The resort grounds and pool were outstanding. Laundry rooms are very handy too. We were extremely disappointed with the cleanliness and condition inside the apartment. I had to clean the fridge from food stain, and counter tops were dusty... along with all surfaces of the apartment. The dressing table. Dining table. TV cabinet top. Walking barefoot on the kitchen tiles and downstairs floor, left us with dirty feet! A clear sign that this accomodation was swept or vacummed, not mopped! If it was not Australia Day public holiday I would have called the office to let them know this apartment was no way cleaned before we arrived. The kitchen cupboards are damaged. Tiles with light food splatter. Utensil draw was a joke...black crumbs in the draws. Other cupboard had miscellaneous parts of a coffee maker? Was really turned off using the pots and pans...lucky I had packed my own! Thank goodness the bed sheets were clean!! The bedroom shutters broken. Kitchen cupboards chipped in many places. Grout stained, looking dirty. The photos advertised are clearly very old showing no sign of this type of wear in kitchen and broken shutters. Very dissapointed to say the least. We have booked directly with the Oaks Pacific blue and the rooms were super clean and in great condition.
• Smith-Kirkbright (7/5): Lovely location with great staff and facilities. - Great location, pool is the highlight. Big townhouse, much more space then the units. No bbq or fresh bedding or towels. Also shared laundry
• Mohamed (4/5): I would like to stay in a better vacation house and safe and work appliances - It was next to the pools It was not clean as it should be from outside and inside when I entered and appliance didn’t work properly
• Krista (1/5): -
• Dariusz (10/5): Perfect holidays - Spacious interior next to huge swimming pool Huge swimming pool
• Craig (6/5): It was ok - Convenient No internet Floor to noisy All the window sliders broken hard to close No laundry change
• Kristy (5/5): - We loved the facilities the accomodation had to offer. The pool was amazing. The room we stayed in needs a good make over, very out dated furniture and needs a good clean.
• Annette (8/5): - It catered to our needs for space and accomodate 3 adults easily. Floors needed a good clean
• Bedlah (5/5): -
• Sor (7/5): Good -
• Mark (1/5): Dirty, broken down, poorly maintained hole. - There is nothing to like about this hovel.Pictures displayed online are not representative of this unit.Filthy broken lights and shutters. Upon opening the door, I was met with an unpleasant odour, stale cooking smell.Floor was dirty and and sticky.
• Sonja (6/5): Stay is always good had a nice weekend away - Location salamander bay the oaks is great for families have stayed here b4 it's always a great stay the only down full is when booking through booking.com in the email you recieve it doesn't say that location that you pick up your key is not from reception
• Lisa (6/5): Perfect for family couples single all rounder - No breakfast
• Sengkea (8/5): Very good - Pool view and hospitality Easy exit to the pool
• Stacey (8/5): A lovely apartment thank you -
• Allison (2/5): Property needs a really good clean & matenance issues fixed - I love the Oaks. I would never go through Port stephens rentals Property was dirty & run down Privacy issues with broken blinds Down stairs toilet drain stunk Exhaust fan upstairs broken Floors, mirrors & shutters broken, sliding tracks dirty The company was notified & blamed me for not notifying earlier. Will never rent through Port Stephens
• Kristie (10/5): Exceptional - Location pool Town house had a lot of damages
• Elizabeth (9/5): Superb -
• Mosutapha (2/5): Very poor -
• Marisa (4/5): Disappointed with privately owned property but Oaks is fantastic - Location, easy access to both pool and a short drive to beaches At this privately owned property: - upon arriving we had to sweep the floors, you could see that under the couches have not been swept in a while. - Back door is broken and has to be lifted for lock to catch and unlock. - There is no light in the courtyard. - Downstairs powder room door is so set into the frame that you have to close it by reaching into the gap at the top of the door to be able to close it. - TV is old with no streaming options, etc - Stairs are squeaky and the top stairs feel a bit unsteady. - Bedding is uncomfortable, having to constantly readjust the quilts into the covers. - Multiple blinds are broken. - No extra towels given for 8 night stay.
• Lesley (3/5): Disgusting Room 351 - The resort itself was great, the pool was great & good location. Would recommend family & friends to stay there. From arriving at the townhouse the blinds at the front were broken, the downstairs toilet stunk like the sewer, floors were not cleaned, in the toaster cupboard there was a live cockroach, food was still on cutlery & plates from previous guests, pillowcases were stained & mouldy towels as well, dirty cleaning cloth left on bathroom sink from the cleaner, hair in the beds. Our 2 night stay was uncomfortable & miserable. We won't be recommending friends or family to stay in this townhouse.
• Dylan (8/5): Very good -
• Nevin (1/5): Resort was beautiful, accomodation was the worst experience of my life - The location Was dirty, bugs in bed, no hot water for half a day bench’s wasn’t wiped down, sheets were not changed
• Pisey (10/5): Exceptional -
• Ashleigh (6/5): Pleasant - Location. Pool Dishwasher didn't work Air Con in main didn't work Needs a decent clean
• Robert (7/5): Good -
• Ali (6/5): Really loved the location and the house was roomy and great for a family but was let down by the cleanliness and mainten - The location is amazing, good size bathroom and bedrooms, loved the balcony upstairs at night It is in need of a proper clean, lots of missed places to be cleaned properly and carefully, and an update with regards to fixtures and fittings, walls, screen doors, blinds, and aircon units need looking at.
• Alison (8/5): Very good - The pool was amazing. The townhouse was clean We had a great time
• Miljenko (6/5): Pleasant - Location, good beds Not cleaned well, dishwasher not working, some broken blinds, sliding doors need serious maintenance, very old tv not supporting streaming, no internet/wifi.
• Natasha (9/5): Superb -
• Lyda (6/5): Rip off from the spare key - It’s clean and nice make sure to not forget your house key in the house , due to private property rent it is annoying that the receptionist they can’t help you with anything with the house and you have to contact the agent on your own if there is an emergency with the key Lost or forgotten at the house ,regarding whatever time it will be .and once you ja w contacting the agent regarding the key left inside the house they will offer to send someone to drop off the spare key for you with the $150 cash fee or else you will have to sleep outside the townhouse ….
• Neen (8/5): Overall was a pleasant stay but be prepared with general items to bring with you to make your stay comfortable. I don’t - Location, Pool is lovely, multiple spas available and was nice and warm and open till a decent time, scenery is well kept and beautiful. There was an air pump available for inflatables to be pumped up. Sauna was amazing! Front receptionist was very unhelpful, stood at the counter for a very long time without being acknowledged. Booked a breakfast at the dining only to find it all closed up and one staff available behind closed doors with a couple of tables inside being served. Was told it was closed. Staff were very unhelpful. My family and I stayed for 3 nights. Was given one roll of toilet paper, had to buy hand soap, toilet paper and other items to make our stay comfortable. One towel each for the three nights. Laundry was available but cos $3 for each load which was at a different location. Bed linen did not feel and look like it was clean. Was told there was a BBQ to use but there was not one.
• Michael (10/5): Excellent !!!!!!! - POOL !!!!!! Dinner Breakfast Key Pickup - was confused re need to pick up keys at a separate location rather than booking in directly at resort . But only a mind inconvenience , and maybe my I misunderstanding of the booking process .
• Ton (7/5): Good -
• Xu (2/5): Poor facility and support in the townhouse - Environment, location, swimming pool and spa Bed sheet was dirty made my wife allergy on her face. No hot water after use the spa. Menu said heat in 30 minutes if small tank but it took two hours to heat up. We had a cold water shower. 24 hours support line no one pick up the phone.
• Evelyn (3/5): Disappointing - My biggest issue was the pool not being in operation. The place was like a ghost town. The lights flickered on and off . When i raised concerns with the people that managed the property in 19 Stockton st, i was treated very poorly. I have talked to them and booking dot com, regarding refund and have nit been contacted yet by anyone.
• Daniel (8/5): it was pleasant for what our family needed - spacious, clean and location more options on Tv (Netflix etc)
• Nicole (10/5): Exceptional - Very clean rooms and such a great location!!
• Tania (6/5): Pleasant -
• Kristy (10/5): Exceptional - Everything was fantastic.
• Neal (9/5): Superb -
• Alberti (6/5): Pleasant -
• Hawraa (2/5): I wouldn’t come again. - spacious, privacy it was very dusty and dirty. upon Arrival we found two small cockroaches crawling and 2 daddy long legs spiders in the shower and in the toilet. the linen wasn’t placed on the beds, the bed covers were very old, didn’t look clean at all. the main door cannot be locked, my 2 year old kept opening the door, wasn’t safe. the toilet door lock was broken also, they said they will fix on Saturday upon request, they didn’t even call or show up. the smell wasn’t fresh and clean upon arrival. the rubbish bin was all rusty- felt really disgusted from it. even the toilet brush cleaner was all rustic too. Felt so unwelcoming from all this stuff. I felt like I overpaid, for a place that is not clean and fresh for my family and I to spend the weekend. I also didn’t like the idea of us picking up and dropping off the key, overall, I would not ever go to this place again. my experience at oaks pacific blue was way better than this one.
• Crystal (1/5): Bad -
• Sengkea (8/5): Very good -
• Acharya (7/5): good overall - location .

Photos