Renaissance Columbus Westerville-Polaris Hotel
Location: 409 Altair Parkway, Westerville, us
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Amenities and Services
The Renaissance Columbus Westerville-Polaris Hotel offers a range of luxurious amenities and services to ensure a comfortable stay. From the fitness center and indoor pool to the shared lounge and terrace, guests can relax and unwind in style.
Delicious Dining Options
Indulge in a culinary experience at the hotel's restaurant and bar, offering delectable dishes and refreshing drinks. Guests can also enjoy a scrumptious American breakfast to start their day off right.
Convenient Business Facilities
For those traveling for work, the hotel provides a business center for guests' convenience. Additionally, the 24-hour front desk staff are on hand to assist with any inquiries, making business trips a breeze.
Experience luxury, comfort, and convenience at the Renaissance Columbus Westerville-Polaris Hotel. Book your stay now for an unforgettable experience.
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Non-smoking throughout
- Shared lounge/TV area
- Concierge service
- Wheelchair accessible
- Kid meals
- Heated pool
- Lower bathroom sink
- Emergency cord in bathroom
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Visual aids: Braille
- Auditory guidance
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Food delivered to guest room
- Delivered food - securely covered
- Key card access
- Happy hour
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Access to nearby indoor pool
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Reception hall
- Secured parking
- Swimming nearby
- Charcoal grill
- Vegetarian menu options available
- Bulk dispenser for toiletries
Rooms Available
-
Room, 2 Queen Beds (View)
2 Queen Beds
340-sq-foot room with water views
Internet - WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 55-inch flat-screen TV with digital channels
Food & Drink - Refrigerator, coffee/tea maker, and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Low-height electrical outlets in bathroom
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Room, 1 King Bed (View)
1 King Bed
325-sq-foot room with water views
Internet - WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 55-inch flat-screen TV with digital channels
Food & Drink - Refrigerator, coffee/tea maker, and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Low-height electrical outlets in bathroom
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Room, 1 King Bed (Mobility Accessible, Tub)
1 King Bed
325-sq-foot room with water views
Internet - WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 55-inch flat-screen TV with digital channels
Food & Drink - Refrigerator, coffee/tea maker, and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Lever door handles
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)
2 Queen Beds
340-sq-foot room with water views
Internet - WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 55-inch flat-screen TV with digital channels
Food & Drink - Refrigerator, coffee/tea maker, and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Lever door handles
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Room, 1 King Bed, Corner
1 King Bed
350-sq-foot room with water views
Internet - WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 55-inch flat-screen TV with digital channels
Food & Drink - Refrigerator, coffee/tea maker, and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Low-height electrical outlets in bathroom
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)
2 Queen Beds
344 sq feet
Internet - WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 55-inch flat-screen TV with digital channels
Food & Drink - Refrigerator, coffee/tea maker, and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Lever door handles
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Room, 2 Queen Beds (Mobility Accessible, Tub)
2 Queen Beds
340-sq-foot room with water views
Internet - WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 55-inch flat-screen TV with digital channels
Food & Drink - Refrigerator, coffee/tea maker, and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Lever door handles
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Suite, 1 King Bed
1 King Bed
690 sq feet
Layout - Bedroom
Internet - WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 55-inch flat-screen TV with digital channels
Food & Drink - Refrigerator, coffee/tea maker, and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping
Accessibility - Low-height electrical outlets in bathroom
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Pillowtop mattress
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Standard King Room
Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with streaming services. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Hardwood or parquet floors
- Wardrobe or closet
- Linen
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
King Room - Hearing Accessible
Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with streaming services. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Hardwood or parquet floors
- Wardrobe or closet
- Linen
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Hearing accessible
-
Queen Room with Two Queen Beds - Hearing Accessible
Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with streaming services. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Hardwood or parquet floors
- Wardrobe or closet
- Linen
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Hearing accessible
-
King Room
Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with streaming services, a tea and coffee maker, a seating area and a wardrobe. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Hardwood or parquet floors
- Wardrobe or closet
- Linen
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Queen Room
Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Hardwood or parquet floors
- Wardrobe or closet
- Linen
- Toilet paper
- Shower chair
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
King Suite
The spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The suite has parquet floors, a seating area with a flat-screen TV with streaming services, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Hardwood or parquet floors
- Wardrobe or closet
- Linen
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Standard King Room
Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with streaming services. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Hardwood or parquet floors
- Wardrobe or closet
- Linen
- Toilet paper
- Shower chair
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
-
Queen Room
Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Hardwood or parquet floors
- Wardrobe or closet
- Linen
- Toilet paper
- Shower chair
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
Guest Reviews
- 73karing (10/5): Excellent Stay – Highly Recommended! - I had a wonderful experience staying at this hotel. The rooms were spacious, beautifully maintained, and extremely clean, which made my stay very comfortable and relaxing. The reception team was outstanding – always friendly, attentive, and ready to help with anything we needed. Their dedication and professionalism truly made a difference. The food at the hotel was also exceptional. There was a great variety of options, all fresh and delicious, with high-quality ingredients. Overall, the entire staff was amazing – very polite, helpful, and committed to providing excellent service. You can really feel their effort to make every guest feel welcome and valued. I would definitely stay here again and highly recommend this hotel to anyone looking for comfort, great food, and outstanding service.
- Matthew (7/5): Put your comforters up to the light one time - Nice room, beautiful establishment. I get that they can’t replace comforters for every guest but when does it become time for new? The bleach is tired Renaissance
- Taylor (1/5): - Bad cancellation policy
- Mbu (5/5): -
- Trevino (10/5): -
- Kelly (10/5): Very comfortable and updated rooms . - Very clean and friendly staff !
- Sarah (10/5): -
- Jasminw (8/5): -
- Miriam (10/5): - It was the perfect stay celebrating our 30th wedding anniversary in Columbus Ohio. The front desk staff was wonderful and helpful, they gave us a bag of snacks in honor of our anniversary 😊 Clean and comfortable!!
- I1006ZRmiriamm (10/5): Great experience - We celebrated our 30th anniversary the 18th and chose to stay at the Renaissance which we won’t regret!! The front desk staff was amazing, they treated us with a bag of snacks and made sure we had everything we needed! The rooms were clean and comfortable!!
- TripTraveler3030 (4/5): Disappointed Stay - 1. There was consistent buzzing noise in the room. I was told it came from vent linked to fans on the roof. 2. The water pressure in the shower was bismal, took forever to get soap off the body. 3. Restaurant staff and food was excellent.
- nite71 (10/5): Great place to stay for business or otherwise - Very nice hotel. Bar/restaurant was wonderful. Had a great steak! The room was clean and comfortable. The gym was also in good working order and had plenty of equipment to keep me on track. Generally, I had a great experience and would come again.
- 349lorettak (10/5): Great Hotel to Stay! - The hotel was very nice. Rooms were very nice and comfortable. I would highly recommend this place to stay.
- Emily (10/5): -
- 846grandmag (10/5): Exceptional! - Exceptional staff and experience! I highly recommend you stay here if it’s an option.
- John (10/5): -
- AngReneeR9 (10/5): Conference stay and working remote- Excellent choice! - I was here for a conference and I appreciated the attentiveness of the staff. Gilbert went out of his way to make my first stay here top notch. It has been a long time since I have had the staff at hotel check in come out from behind the desk to personally hand me the key cards and go in depth about the amenities available at the hotel.He was also able to give us early access to our room, which was much appreciated. It was extremely clean and up to date. The lobby area was spacious and gave access to bar and restaurant. My husband joined my stay to work remote, and he enjoyed access to the business area and added benefit of the 24 hour access to snacks and drinks. The location provided a nice walking path around a pond and shopping and restaurants within a short drive. Felt like a very safe area. The food provided at my conference by the hotel was delicious and high quality. I would love to return and recommended that our organization return to the hotel!
- Tammie (9/5): - Wish I could remember the girl at the front desk. She was amazing. Bartenders were super friendly and just a very nice place to stay
- Heavyn (8/5): Amazing - Beautiful That the room window was looking at the top of the hotel
- davidsW3740CW (10/5): Warm, Welcoming, and Perfect for a Short Stay - We were in Columbus visiting friends and stayed just one night, but this hotel made a great impression. Every staff member we interacted with was genuinely pleasant and helpful. The property itself is clean, bright, and very welcoming from the moment you walk in. Even though our visit was brief, we both commented that the hotel would have easily met our needs for a longer stay. A comfortable, well‑run place that delivers exactly what you want when traveling.
- Robert (10/5): -
- Amanda (6/5): Breakfast should have been included in the price of that stay never again! My husband and I were also treated like secon - The pool. No free breakfast.
- Christina (9/5): - Comfortable and clean! There was an overwhelming scent being sprayed in the hallways, especially by the ballrooms.
- Q2723WIkarenf (10/5): We LOVE RENAISSANCE COLUMBUS WESTERVILLE - POLARIS! - This was our second time staying at this property for a fundraising event held later that evening in the ballroom. I am a Marriott Lifetime Titanium member and have stayed at properties across the globe. The staff is outstanding, the 1-bedroom suites are very clean and well decorated. Parking was easy and free. We reserved a room for our daughter in law as well, she agrees with our sentiments. I strongly recommend this hotel. We had a late lunch in the restaurant in the lobby. Our drinks from the bar were great. The food was well prepared, and our waiter clearly knew the menu, explained details and made food suggestions. We had breakfast in the Concierge lounge, which had a wide selection; food that needed to be cold, was cold. The staff was helpful and relished the hot food often. The snacks were varied and well supplied during non-meal opening. Thank you! We are donors for the fundraising held here. The catering service, staff and the food (I had Salmon) at the event were both very good. I am sure we will host the event at the Renaissance Columbus Westerville - Polaris in 2027! I already have a suite booked for an event upcoming this summer.
- Nabahinda (10/5): -
- Trail56029600316 (10/5): Westerville gem - Beautiful hotel. All staff we encountered were warm and welcoming. Rooms are stylish and well appointed. Perfect stay!
- 873duranc (4/5): Disappointment with Recent Stay at Renaissance Polaris. - My wife and I have stayed at numerous Renaissance properties across the United States and have consistently associated the brand with a high standard of quality, comfort, and attention to detail. Unfortunately, our recent stay at the Renaissance Polaris did not meet those expectations. Upon arrival, we were assigned a room that had a strong and unpleasant odor. A member of the maintenance team promptly came to inspect the issue and immediately agreed that a room change was necessary. While we appreciate the acknowledgment of the problem, no assistance was offered to help us relocate our belongings to the new room. After settling into the second room, we realized that an expensive box of chocolates I had purchased for my wife for Valentine’s Day had been left in the refrigerator of the original room. When we contacted the front desk to retrieve the item, we were informed that no such item had been found. This was both disappointing and concerning. Additionally, the walls in the second room were extremely thin. We were placed adjacent to a family whose children were quite loud throughout the night. Due to the lack of sound insulation, we were able to hear nearly everything taking place in the neighboring room, which significantly impacted our ability to rest comfortably. While the room itself and the shower were acceptable, the overall comfort level fell short of what we have come to expect from the Renaissance brand. The one highlight of our stay was the executive lounge, which was well-maintained and provided a solid selection of complimentary food, snacks, and beverages throughout the day. That aspect of the experience reflected the level of service and quality we value. Given the combination of issues and the overall lack of attention to detail, we are uncertain whether we will choose to stay at this property again. We hope you will take this feedback seriously and use it as an opportunity to reinforce the standards that guests associate with the Renaissance name.
- Dennis (10/5): -
- 723josha (10/5): Great staff, food and comfort. - You will not be disappointed. Great staff, delicious food, clean rooms and lobby filled with entertainment. I highly recommend this property.
- K3117QA0 (10/5): Just an outstanding staff and team. Great weekend experience! - Beautiful Suburban Hotel and excellent service and staff. The front desk team was amazing and greeted us by name every time we walked through. Hotel is very clean, comfortable, quiet and well maintained. My kids also loved the pool, fitness center, room and breakfast!
- aliciamK25QZ (10/5): Amazing Hotel - We have used this hotel for 2 years in a row for sports tournaments. The hotel is amazing and one of my favorite Marriott properties if ever in the area. It is modern and beautiful, but besides that, the staff is amazing and friendly. There was a major snow storm coming in and they were very accommodating to us because we all had to check out a day early. Jordan and the staff and the bartenders were great, highly recommend this hotel!
- EuropeGRL (10/5): quality rooms, great location, perfect service - My go to ‘home away from home’ when on business trip in Westerville Ohio. Only 10mins from the airport. The team is welcoming and professional. The calm nautical theme is modern and inviting. Rooms are great size with perfect showers and water pressure even on top floors. The ponds near the hotel are my favorite for either morning or evening stroll. I highly recommend this hotel.
- jermizzlemck (4/5): Clean, but major safety and privacy concerns. - The good: The first thing I noticed when I walked through the door was cleanliness. Best-smelling hotel I’ve ever stayed in. Not a smell like they’re trying to cover something, it just smelled fresh and clean. The staff was very nice. Enjoyed a banger Philly Cheesesteak on a gluten free bun. Fantastic! The room decor is nautical, which I’m a fan of. Comfy bed, clean sheets, crazy neat bathroom setup. Wish mine looked like that! The not so good: I would concur that the walls are indeed thin. Thankfully, I visited on a Tuesday-Wednesday, so there wasn’t a great deal of party noise. But I could definitely hear folks talking in the room next to me. Finally, a little before 9 AM, I received a knock on my door with no announcement of who was there. Then, my door opened. Thankfully I had the safety lock activated so they couldn’t come in. They’d have gotten rather an unpleasant surprise if they’d seen this old body. Why does Marriott brand do this? I had appointments in Westerville and didn’t need to leave until about 10:30. If checkout is at 11, leave me alone. The mobile app also notifies the hotel when someone checks out, so why the aggressive wake up call? Terrible invasion of personal space and privacy. I’m a gold member, and would’ve been well within my privileges to request a late checkout. I just didn’t need one. All I wanted was sleep and privacy, and that wasn’t honored. This is a major concern, and it greatly affects my rating despite the other positives the hotel has to offer. Privacy and safety are paramount.
- Sherome (10/5): Great location, beautifully property and quite a few things to do without leaving the property. - Beautiful, bar and outdoor space. They need a microwave on each floor. Had to go all the way to the lobby to warm up food.
- Susan (10/5): - An excellent menu with many different b’fast items to chose from as well as a buffet and reasonable prices I always worry when an elevator isn’t working especially if I think it’s a full hotel
- Paula (8/5): Enjoyed it. - The tasted very good but the service could have been better. I had difficulty finding Altair St. after turning off of Polaris Pkwy. Breakfast service. It seemed there was a lack of staff. The people working did a good job.
- EUGENIA OFOSU (10/5): -
- Sondra (10/5): Great hotel would stay again - The design of the hotel and room A bit pricey
- aileenh210 (10/5): Great Place to Stay - We had a wonderful and pleasant experience as always; the pricing was very affordable. This is not our first staycation here. The staff is super wonderful. We were greeted by a Jordon at check-in, and she let us know that our room was ready and the microwave I order was already placed in the room. The room was clean and in a great location. We did not experience any noise issues. The atmosphere in the dining area was excellent and friendly. The hotel is very conveniently located near great shopping areas and restaurants. I like to give kudos to John, Sonja and the restaurant manager and the front desk staff for acknowledging my special day. You all rock.
- James (10/5): -
- Z1271WUrayl (10/5): A true remarkable experience - Always like the experience at a Renaissance. Always exceptional experience. The staff and management at Westerville were truly outstanding. They made our stay and the success of our event one of the best we have ever had. The manager personally insured that all of our needs were met and expectations exceed. well done
- Anthony (10/5): Stayed for company event, wonderful place to return to for the evening. - Very easy to navigate, very clean and comfortable stay N/A
- Sylvia (10/5): -
- Jasmine (10/5): -
- tbga53107 (8/5): Average - Pros: - Very friendly and welcoming - Lounge for elite members - Upscale finishes in room - Shower with both standard shower head and hand held shower wand - Nice fitness room Cons: - Pillows were flat and bed sheets were rough and seemed old - Mattress on bed was somewhat hard yet lumpy. Was not inviting. Maybe it was old? - Sliding door to the bathroom has a gap at the side which allows someone to look in while you are using the bathroom - bathroom exhaust fan, if exists doesn’t work well - Limited parking near main entrance. There is a large parking lot at the back entrance however there was a large party the night we stayed. The entrance is the main entry for the large conference/party rooms and required us to walk through the corridor party area to get back to the parking lot. We felt like we were intruding on the event. The restaurant/bar occupies a large area of the back lobby which doesn’t leave much space for gathering with others outside of the dining area. - Elevators are slow If the mattress and pillows were better, I might consider staying again but will likely try another hotel in the area next time.
- 823laurah (10/5): Will return! - The room was very clean, a number of included amenities. Staff were all very friendly. Dinner at the restaurant was exceptional (half chopped salad, salmon and chef choice veggie). Parking was very convenient and close by to a ton of shopping. It was a great place to stay while in town for a holiday party.
- K4403ZFbryanh (10/5): Always a great experience! - I stay here usually once or twice per month. Always a great experience, clean, comfortable, good food, very nice people all around whether at the front desk or restaurant. Nicely decorated for Christmas this week, enjoyed the live music at the restaurant as well. I will be back in 2026 🤞!
- brentsM2211KK (10/5): Great place to stsy - Excellent stay. Perfect location and great facility. The customer service was 5 Star. Recommend without any reservations.
- AngelaB441 (10/5): Highly Recommend. - So impressed with this hotel. I've been a loyal Marriott Customer for years, but this is one of my favorites. We had some needs and made a few calls to the hotel prior to check in and every employee we spoke to was fantastic. Our server at Dinner was amazing, check in, the lounge, and even after we forgot our pillow and had to call, again excellent customer service. The hotel was gorgeous, clean, good food options. would definitely go back again.
- mayumihitstars (10/5): Excellent Hotel! - I had a very pleasant stay at your hotel. I stayed at this property once about three years ago and had such a wonderful experience that I always hoped to return whenever I had a chance to visit the area again. This time, I finally had that opportunity and made a reservation right away. Before arriving, I was slightly concerned whether the quality of the hotel might have changed over the years, but I was truly happy to find that it absolutely had not. Among the Marriott brands in this class, I always choose the Renaissance brand without hesitation, and I can confidently say that Renaissance Hotel Westerville is one of the best among them. The lounge, restaurant (where I enjoyed dinner), fitness center, and guest room were all excellent, and overall, I believe Renaissance Westerville truly deserves high praise.
- O4556CNreneel (10/5): Strongly Recommend - I found this establishment very lean, classy, having a wonderful menu, and refreshing to have a functional room that was attractive .
- Christine (10/5): -
- U3490QVzacharyc (10/5): Awesome Stay! - I was very impressed with how clean and comfortable the hotel was. The room was much larger than expected, offering plenty of space to relax. The water view was a beautiful perk that made the stay feel extra special. The front desk staff truly stood out, they were friendly, helpful, and made me feel welcome from the moment I arrived.
- melissatH3159HM (10/5): comfortable hotel - I slept so well in this quiet, clean, comfortable hotel while I waited out a snow storm. Convenient location to shops and restaurants in Westerville. Thanks, Renaissance!
- xingwens2017 (10/5): One of the best hotels we've been to! - Visited here with my family. One of the best hotels we've been to. We were most impressed by the friendliness of the staff and how new the hotel looked. The pool and gym were nice too. Everything was clean and well maintained, especially the rooms. The location is perfect because many restaurants and malls are close by. It's a child-friendly environment also. Good value and noise level was not a problem. Overall, it was a great hotel. Would recommend!
- 1231Bill (10/5): Very Nice Columbus Hotel - We enjoy this hotel as our base camp for OSU football with friends. This is a modern hotel with decent location to Columbus proper, while avoiding the traffic and stress of the city center and OSU. It's out a bit, however, the Polaris area offers many restaurant and shopping opportunities. The rooms are modern spacious, clean and have abundant plugs. The lighting is better than most. It has a decent restaurant and the food is quite good. The adjacent bar area is large and welcoming and features two large roll down projection screens that will display important sporting events. The staff at the bar and the restaurant are eager to help and well trained. Reserve a stay with confidence.
- 862pollys (10/5): Excellent for family gathering - We were in town for a family wedding. Our family had four rooms. The rooms were very comfortable and the lobby/bar was a wonderful for place for gathering together. They even had games to play. But the gem of the hotel was Emma. She was working the front desk the day we checked in. She made sure our rooms were all on the same floor and corridor. Our parents were also staying at the hotel and she made sure to have them near us as well.
- Seremet (9/5): -
- NurseEmmy (10/5): Wonderful hotel! The decor is modern with unique touches. Beautiful bar area. Food, drinks, and coffee were really good. - The one thing I loved is the fact the mobile key actually worked on the door and they issued it at my arrival time so I could skip the registration desk and go directly to my room. Thank you!
- Baire (7/5): - We visit Columbus often. Our last 3 visits we have stayed here. We did not rest well. Our bed felt and sounded like it was going to fall, come apart.
- Baire (8/5): -
- Trek23148212958 (10/5): Book this now! - This was my 3rd stay here and Location was great, About 15 min to the state fairgrounds and local to many restruants in a classy area. The room was perfect, Clean and Tidy. We had a mulitple night stay and room service came in and cleaned up and made the bed while we were gone each day. The service was amazing! The hotel was sold out and we still had great service by everyone including the restraunt. The food is amazing at the resturant and they offer breakfast and a assortment of coffees in the morning. This is probably the nicest hotel in the area and its worth it. We enjoyed sitting outside by the fire pits in the evening and walking around the property! Book your stay here
- Meander640316 (8/5): Birthday Celebration - Girls Birthday Weekend was amazing! Hotel is outstanding. Food was excellent. The only suggestion is to make sure housekeeping has a towels and 4 washcloths on a double room that sleeps 4. (Our room only had 3?)
- Joe (10/5): - Very nice hotel. Room was clean and had everything we needed.
- Jessica (8/5): -
- KAJBTCTMCT (10/5): Wished we could stay longer! - Arrived at 8:25 p.m. to check in after a long drive. Front desk clerk was friendly and helpful. Ate dinner at Two-one only because it was so late, and we were very pleasantly surprised and impressed. Our waitress, Haley was wonderful and her recommendations were spot on. We had a lovely flatbread with prosciutto, goat cheese, fig jam, arugula, and pickled red onions that was amazing! We both had the beer battered cod for our entree and for dessert, churro bread pudding. All outstanding! And we are foodies….Our room on the 6th floor was beautiful and sparkling clean. The grounds of the hotel were immaculate. The A/C in our Room kept our room very cool and the black out curtains kept The room so dark that we actually overslept. We loved out stay here!
- Edwina (2/5): - The room had a horrible smell such as backed up sewage and/or mold. We were just so exhausted by the time we checked in that we decided to suffer through but I have breathing issues and by morning I was coughing like crazy. I told the woman at checkout and her response was "so sorry". This odor could constitute a major health problem.
- MaryBeth (9/5): Great experience - Staff, cleanliness, efficiency We forgot to put a do not disturb tag. Instead of knocking, they tried to open the door a couple different times. Thankfully the door stop was used. Use voices first!!
- betsyb586 (10/5): The Best Stay in Westerville- Polaris Columbus, Ohio - Loved the location and full-service aspect of the hotel. I would suggest saving time to enjoy the beautiful outdoor space. Beside the amazing property, which was super clean, the staff is amazing! Very warm and helpful even when I asked multiple questions! Would stay here again and refer in a heartbeat!
- Meg (10/5): - We really enjoyed this hotel. All of the staff we interacted with was pleasant. We liked the access to room service and the electric vehicle chargers. Would stay again.
- Camille (10/5): - Great location.
- Susan (9/5): Would probably stay again . - Very clean, nice amenities and updated. Thought it had complimentary breakfast so that was a disappointment.
- awm_canada (10/5): Renaissance , Westerville Ohio. - Westerville Renaissance was a delight to find. We were traveling through Columbus Ohio and came across this hotel. We will return…. The rooms , staff , food , cleanliness all were exceptional.
- Julie (10/5): - Attractive well designed
- julie (10/5): - Very clean nice hotel
- Pioneer48477370660 (10/5): Wonderful ! - Aylssa, who worked at the bar was fabulous and totally turned my day around after I spilled coffee all over myself. She has incredible customer service and was super friendly. 10/10 will definitely be coming back because of her.
- Mark (10/5): - Plenty of amenities for a quiet, yet fun stay. They are in need of more smoking areas.
- Katie (10/5): - Our room was very clean and didn’t have that typical “musty hotel smell being covered up by fragrances”. The staff were all super friendly and professional but I gotta hand it to the bar tenders- Olivia and Kate! They rocked a very busy bar from 11-12:30 (and it was probably busy before my husband and I made it down!) There was a convention and most of the participants hung out at the bar and patio area in addition to other travelers but these girls were ON IT. I tried 5 signature cocktails and a glass of sangria- everything was delicious!!!
- Nancy (10/5): - Beautiful room and great food.
- Michael (8/5): - Very Clean, close to everything in Columbus. Very pleasant staff and friendly. However, there was not enough hot water for the shower. Also, there should be more security measures in place. The side entrance doors and rear doors in the dinning area were easy to enter from outside. Access should be enforced by your room key/card. Just a suggestion.
- carliclouds (10/5): A must stay - Excellent room. Excellent service. Excellent stay. The modern rooms are always clean and in great condition. The bar area has great vibes. The location is perfect. This is the only place I stay when I visit Columbus.
- Gregory (10/5): - Nice and clea
- Cory (10/5): -
- William (9/5): - Everything Nothing
- Mary (10/5): I left some items behind after checking out. They were quickly found and returned. Front desk staff is exceptional. - Beautiful entry and lobby. Close parking. Food was great. Nothing.
- Natalie (10/5): - Gorgeous hotel. Rooms were beautiful, modern and well designed. Hotel lobby was fun, relaxed and hoppin in a good way. Staff super friendly and helpful. Very enjoyable stay! Highly recommend
- Monica Saylor (7/5): -
- Masood (8/5): - Our stay was great minus one thing. We stayed 2 nights after our wedding. We decided to order room service for breakfast the morning after our wedding night. They said it would be ready in 30 minutes. After waiting an hour we decided to call and see what was up. They said that it was dropped off and that they knocked, but we never got a knock or our food. They had to re make it and bring it again. It was quite frustrating but other than that, everything else about the stay was nice.
- Jerri (10/5): Relaxing - Its was amazing, i can't wait to stay again
- Tad (8/5): - Stayed here for a long weekend. The hotel is nice, friendly staff, locations very good! Food wasnt bad, and its a nice option to have the bar restraunt there so there is always something to do and Centrally located i never realized how much there is to do in Columbus Ohio. Parks galure, and the family loved the zoo! I would definitely recommend a visit!
- U3296ZKrebeccar (10/5): Nice Experience - Excellent service and the decor were quite beautiful. We stay for two nights. The rooms were large and decor fun and elegant. The food at the restaurant was quite good too. Also, their snack kiosk made it quite convenient to get a late night or mid-day snack.
- Gavin (9/5): Check in was very smooth, got in and out in little to no time, went up to the room which was very well maintained, had a - The bed was super comfy, the room was clean, and the hospitality was some of the best I’ve dealt with Nothing really!
- Liz (10/5): - Beautiful hotel, we’ve stayed a few times and like the location
- freedom0002 (2/5): Poor Service and training is a direct relationship of poor management team! - This hotel continues to set a new definition of poor Service. The management team must come from the fast food industry! They don’t understand the hospitality business, they need to actually go to Cornell’s Hotel Management School and take a few classes and understand what Customer Service is all about! As a lifetime Titanium member I’ve stayed thousands of nights at Marriott Hotel‘s. I certainly understand what your expectations should be when staying at a hotel under the Marriott brand! This hotel clearly falls below my expectation, it’s more like staying at a Motel 6, at least they leave the lights on for you! When checking in, I explained to the agent that I’m handicap. and I need to have a room near the elevator. She assured me that the room was close to the elevators as I explained to her that in the past. staying at this property they put me at the farthest end from the elevator which requires a 4-5minute walk to the room. Of course, once we get to the room, it’s at the farthest end from the elevators. Now, either the agent didn’t understand what I was saying, as may be an English barrier or she was poorly trained, and didn’t understand the floor plan of the rooms either way it’s a poor reflection of the management team. I did exchange a few emails with the front desk manager, which were totally disappointing since they had incorrect information. I did speak with her face-to-face when checking out and I was absolutely appalled with her position about the possibility of a language barrier, she took the arrogant position that I was insulting someone. I’m simply stating a point if the person doesn’t understand English, there’s a potential language/communication barrier. Bottom line managers at this property need go take some courses at Cornell so they could be more effective and understand how to properly run a hotel. PCUSA Rating: D-
- Sightsee63911299530 (10/5): Swinging by town on business - This place is awesome, easy check in, the room was amazing. All the staff was cheerful and pleasant. The restaurant was so good I didn't wind up going out on the town food was way above expectation and the the Mixologist there are on point. All in all it was a great visit and I look forward to coming back and staying here again. Thank you all for the great experience.
- Andrea (8/5): -
- Manami (9/5): -
- Brasiel (10/5): Elegance, paired with welcoming staff feeling home away from home at the Westerville Renaissance in Columbus ! - The property was conveniently located near local shopping, and restaurants. The property is amazing, with a wonderful restaurant, and top notch workout facility. There’s nothing to dislike about this property. The only thing I would comment on is if I had paid for my wedding reception I would close off the rear entrance so hotel guests weren’t walking through a wedding reception to get to the restaurant and bar area or hotel lobby.
- natalia (10/5): - Second time staying here. It’s a really nice area with alot of dining options. Rooms are new and clean. The dining/bar area in the lobby is fantastic with great food.
- Climber60309198015 (10/5): Again an excellent visit!! - Our second time at this hotel. EXCELLENT staff and hotel. If in the area, I would definitely recommend. Restaurant is very good. The lounge is great if you are a Bonvoy member. Beds are super comfortable and I slept wonderfully the entire week I was there. The staff recommended multiple local restaurants all of which were excellent as well.
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