Acacia Premier Hotel

Name: Acacia Premier Hotel
Address: Achieng Oneko Road, Kisumu, ke

Location: Achieng Oneko Road, Kisumu, ke

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Luxurious Accommodation with Stunning Views

Spa Retreat and Relaxation
Indulge in a rejuvenating experience at our spa centre and unwind in the tranquil ambiance, leaving all your stress behind.

Gastronomic Delights and Socializing
Savour delectable cuisines at our diverse dining options - from the outdoor bar and grill to the cozy coffee lounge, there's something to satisfy every craving.

Wellness and Convenience
Stay active at our fitness centre, enjoy round-the-clock assistance from our friendly staff at the 24-hour front desk, and take advantage of the complimentary private parking during your stay.

Book now to elevate your stay at Acacia Premier Hotel and create unforgettable memories.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Policies

Check-in: 02:00 PM - 11:30 PM

Check-out: 11:00 AM

Amenities & Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Car hire
Massage services
Packed lunches
Currency exchange
Shuttle service (additional charge)
Concierge service
Allergy-free room
Kid meals
Evening entertainment
Outdoor furniture
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Broadcast Live sport events
Aerobics
ATM/banking
Shopping on site
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Concerts/live shows
Reception hall
Exercise/lap pool
Health or beauty spa nearby
Swimming nearby
Vegetarian menu options available
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Suite, Lake View

1 King Bed
828-sq-foot individually decorated room, furnished balcony with lake views

Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Espresso maker, electric kettle, 24-hour room service, and free bottled water
Sleep - Egyptian cotton linens, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking

Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Bottle of water
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
Superior Twin Room

Offering free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned twin room offers a flat-screen TV with satellite channels, a private entrance, soundproof walls, a mini-bar as well as lake views. The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Tile/marble floor
- Mosquito net
- Wardrobe or closet
- Linen
- Clothes rack
- Cots
- Shampoo
- Body soap
- Shower cap
Superior Queen Room

Offering free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room offers air conditioning, a private entrance, soundproof walls, a mini-bar and a flat-screen TV with satellite channels. The unit has 1 bed.

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Tile/marble floor
- Mosquito net
- Wardrobe or closet
- Linen
- Clothes rack
- Cots
- Shampoo
- Body soap
- Shower cap
Deluxe King Room

Featuring free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a private entrance, soundproof walls, a mini-bar as well as lake views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Tile/marble floor
- Mosquito net
- Wardrobe or closet
- Linen
- Clothes rack
- Cots
- Shampoo
- Body soap
- Shower cap
Superior Double Room

1 Queen Bed
377 sq feet

Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Espresso maker, electric kettle, 24-hour room service, and free bottled water
Sleep - Egyptian cotton linens, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Bottle of water
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
Standard Room, 1 Double Bed

1 Double Bed
373 sq feet

Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Espresso maker, electric kettle, 24-hour room service, and free bottled water
Sleep - Egyptian cotton linens, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking

Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Bottle of water
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
Standard Double Room

1 King Bed
377 sq feet

Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Espresso maker, electric kettle, 24-hour room service, and free bottled water
Sleep - Egyptian cotton linens, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, desk, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Bottle of water
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
Standard Twin Room with Mountain View

Providing free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned twin room provides a flat-screen TV with satellite channels, a private entrance, soundproof walls, a mini-bar as well as pool views. The unit offers 2 beds.

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Tile/marble floor
- Mosquito net
- Wardrobe or closet
- Linen
- Clothes rack
- Cots
- Shampoo
- Body soap
- Shower cap
Standard King Room

Offering free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a private entrance, soundproof walls and a mini-bar. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Tile/marble floor
- Mosquito net
- Wardrobe or closet
- Linen
- Clothes rack
- Cots
- Shampoo
- Body soap
- Shower cap
Standard Queen Room

Providing free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room provides air conditioning, a private entrance, soundproof walls, a mini-bar, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Tile/marble floor
- Mosquito net
- Wardrobe or closet
- Linen
- Clothes rack
- Cots
- Shampoo
- Body soap
- Shower cap
Superior King Room

Featuring free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a private entrance, soundproof walls, a mini-bar as well as lake views. The unit has 1 bed.

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Tile/marble floor
- Mosquito net
- Wardrobe or closet
- Linen
- Clothes rack
- Cots
- Shampoo
- Body soap
- Shower cap
King Room - Disability Access

Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a private entrance, soundproof walls, a mini-bar as well as city views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Tile/marble floor
- Mosquito net
- Wardrobe or closet
- Additional bathroom
- Linen
- Clothes rack
- Cots
- Shampoo
- Body soap
- Shower cap
King Suite with Balcony

Featuring free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned suite features a flat-screen TV with satellite channels, a private entrance, soundproof walls, a mini-bar as well as lake views. The unit has 1 bed.

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Tile/marble floor
- Mosquito net
- Wardrobe or closet
- Linen
- Dining table
- Clothes rack
- Cots
- Shampoo
- Body soap
- Shower cap
Presidential Suite

Boasting a private entrance, this spacious suite also features 2 bedrooms, a seating area and 2 bathrooms with a shower and a hairdryer. The air-conditioned suite features a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a wardrobe as well as lake views. The unit has 3 beds.

Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Tile/marble floor
- Mosquito net
- Wardrobe or closet
- Linen
- Dining table
- Clothes rack
- Cots
- Shampoo
- Body soap
- Shower cap

Guest Reviews

edgao2026 (8/5): Nice - Good service At night reduce your screen light intensity at the restaurant
LuckyOluoc (10/5): Maisha Landaaaaan! - Services by Emmarence are tip top. And enjoyed every single bit.
neemak560 (10/5): Acacia experience - Spectacular service from Emmarence. She's the best. Amazing food as well 10/10
Stephen (8/5): - The air con, friendly staff. And the weekly Indian cuisine evening The breakfast option were very very limited
Tinah0101 (10/5): Birthday Experience - I had such an amazing experience at Acacia Premier Hotel during my auntie’s birthday celebration on 8/05/2026. From the reservations to the meal presentation, everything was handled so professionally and beautifully, and the entire experience exceeded our expectations. A very special thank you to Ayub for going above and beyond to make the day memorable. He was incredibly kind, helpful, and thoughtful with meal suggestions, especially recommending the Indian cuisines which we absolutely loved! Big appreciation as well to the entire team that joined in with the birthday song and made the celebration feel extra special. Everything turned out perfectly, and we truly enjoyed every moment. Highly recommend!
Sherpa43505781649 (10/5): Brilliant - Good reception , The food was so delicious
Excursion04914926651 (10/5): The birthday experience at The Acacia Premier Hotel - Exemplary birthday package with awesome encounter with everything; from the menu, service delivery, customer service, the band etc.
Stephen (8/5): - Great hotel
denismL8048XZ (10/5): Keda dealers meeting - Ambience was good ,and the conference room was quite good .Sharell and the team ,thank you for the wonderful services
admollas (10/5): Excellent! - Conveniently located for easy access. Was received well by Peter who made sure we were comfortable. Top notch cleanliness.
362dinahm (10/5): Excellent service - Was well attended to by very professional staffs called Peter and Maurice. Thank you so much. God bless you 🙏
B5010HVstepheno (10/5): Great ambience, cleanliness, warmth and outstanding professionalism - Has an excellent customer service Thanks to Peter and Maurice for being great gentlemen in their services and ready assistance
OnAir05661055717 (10/5): Good - Good rooms and menu increase none meat menu on African dishes
deniskR7172GF (10/5): A Delightful Experience at Fika - Great service with a smile from Joyce at Fika. Always a pleasure to be served here!
968dancanr (10/5): 5 - My experience was amazing from the ambience the hygiene of the conference rooms, the help form the staff, the food was amazing, I mean everything met my expectations. Looking forward to visiting frequently. I met an amazing lady called Laventa, the reception was amazing.
robinam70 (10/5): Good hospitality - Maurice has been of pleasant service to us ADS Nyanza.Making sure our property is safe and the conference is clean.His service and patience with us has been impeccable ✨
B3162SBsarahg (10/5): Great experience at the Acacia - I have stayed at the Acacia hotel many times. The hotel is well situated, safe and always clean and well maintained. The rooms are kept spotless, and the air conditioning works. The staff are always friendly and helpful.
boazn627 (10/5): GOOD SERVICES - The place is nice and good service. Lavender Akeyo very receptive and offer the best of the service. Cudos
marbis2026 (6/5): Average Hospitality - The tea was quite dilute, invest more in better customer service at the reception.
971charityk (4/5): Below average - Poor reception service. Cold showering water in the water. Poor restaurant service, the Managers are great but the waitresses need some customer service training. Limited breakfast options Rooms cleaned poorly I honestly didn't like the services.
668stacyo (10/5): Feedback - I got good customer service from Jerry and Maurice.
babuk607 (10/5): Executive - Very nice place to chill with your family, friends or even as couples.Guys try this place you will like it.
jeryn0 (10/5): The food was so good - The customer service team(Vallary an Cynthia ) were so great, they have a great customer service
lynnmutethia (10/5): Very Pleased - 10/10 experience. From room, cleanliness, environment, atmosphere, services and the hospitality generally.
philipr103 (10/5): We felt the famous Kenyan spirit of hospitality! - The staff were, without exception, excellent. We felt the Kisumu welcome from everyone. Some outstanding staff members were Matthew in the restaurant, Martha, Emerance, and Vincent, Daniel, whom we saw sometimes two or three times a day during our stay. The rooms were great, the pool level was where we enjoyed most of our meals. The sunsets, the cool breeze and the beautiful pool made it special as we invited local friends to join us. They were equally given a warm welcome. The big screen tv showed an important football match and easily accommodated a good sized crowd, without taking away from those who might not have been fans. 5 star experience!
tonyo286 (10/5): Smashing experience - Absolute pleasure! Great service, thank you Jeff Njuguna and the team for the amazing hospitality, will definitely be back.
56priscillan (6/5): Appreciative - Maurice and Jerry has served us so well for the last 2 days. Our stay has been comfortable in the conference rooms courtesy of them. They handle complains swiftly and with keenness.
FOMENTO AL DESARROLLO (8/5): -
Irene (10/5): -
Suzan (7/5): - The service was good. Toilet papers were of low quality
Dennis (6/5): This hotel does not provide good value for money given the quality of the facilities and service. - The breakfast options were quite limited. For a highly rated hotel, I expected a wider variety and more choice. Room: The bathroom was very basic, and the toilet was not clean. The toilet seat also appeared old and worn, which affected the overall impression of the room. Breakfast: The breakfast offering was very disappointing. Aside from eggs, there was very little variety available, which is below expectations for a hotel of this standard. Reception & Service: The welcome experience was lacking. There was no assistance provided upon arrival, and I had to carry my suitcase from my car to the reception while staff/security were present but did not offer help.
Ashley Laura (6/5): - The room was good The staff are not keen during breakfast or meals, you send one for something, they never come back, then you send another one, same thing happens, so you make a decision to either just make do with what is not there or leave the table all together
EudgeanJ (10/5): Excellent service - Very good experience; conference and food. Great customer service experience from PETER
T5137TUdianab (10/5): Excellent experience during our conference - Peter offered us an excellent service!! The decor was on point with our themes, the food the ambience was exemplary. He was very responsive and courteous. Would definitely recommend and consider next time.
ireneetyang (10/5): Excellent service - Excellent service and food and the team was so helpful
249zelmaa (10/5): Review of Acacia Premier-Kisumu - Mr. Peter served us well, facilitated us well, and was quite accommodating of all the stakeholders we had and their needs. Kudos Acacia for having a staff like him on board.
Sherpa47154860764 (10/5): Excellent service - The customer service was very good in terms of communication, facilitation. Peter specifically was always giving great assistance and service.
643violetm (10/5): Excellent service - Great facilitation. Peter was always on call to attend to service requests. Thanks for great service.
dedank2026 (10/5): Awesome food - It's an awesome place with excellent customer service. Keep it up. Special mention to Diana.
Muhammad (7/5): A good hotel with good location but with high price. - A spacious room with nice lake view. Breakfast with local vegetables and animal liver. Price is high and not match the facilities.
22magnusw (10/5): Great stay! - Had an excellent weekend at Acacia Premier! Staff were very kind and friendly, the room was clean and the restaurant served tasty food. Highly recommended - will visit again!
Barasa (7/5): - Quite costly but great facilities and location
Maggie Maina (7/5): -
767sheilao (10/5): Good services and good hospitality. - Good job Haven't.. very jovial and good at her work.
N2375GQmiriama (10/5): Great Service - I had a great time. The food was great and exceptional service from Laventa . She was kind and did her job with grace and poise .
Camper718272 (10/5): Wonderful employees - Had a great experience at Acacia,Laventa is so caring and very welcoming making everyone feels at home.
906wanjikum (10/5): It was excellent - Thank you for the warm reception. We were served by Peter during our conference meeting, he was friendly, considerate and quick to resolve issues.
millicenta604 (10/5): Amazing environment - The food was amazing and the service was top notch. I was served by Margaret and Mary. I will definitely be back as usual.
yalemzewudt2025 (4/5): bad - The room is noisy and the food is horrible
wangechin2026 (10/5): Acacia Premier Experience - I was organizing a work conference in the hotel. The staff were very friendly and responsive. The hotel has good conference facilities and their staff are very kind. I worked with Peter Mulah who was very professional and made sure that everything was in order. He was always there on call to ask any questions I had.I highly recommend the hotel.
threadingl (10/5): Good - Like the l Place everyone come tere
nginam2016 (10/5): Excellent conference services - Acacia did a wonderful job in organising our conference. Peter in particular was the consummate professional bending over backwards to ensure that we had all that we required.
Passenger553075 (8/5): Good food and helpful staff - The food was very good, rooms are spacious and neat. Peter was very helpful and went out of his way to accommodate last minute requests. That was very commendable
Sunshine40582005608 (10/5): Amazing local with good proximity to the town.Actually it’s in the Cbd. Good service and friendly staff,good food and I - Amazing service especially from Jerry who was always ready to assist
moreraysg (10/5): Excellent - Juma the barman gave an amazing service .The food was delicious too.The ambience at the pool bar was amazing and the aerial view of kisumu Town.
Anthony (7/5): Comfortable but evening meal was terrible and atmosphere not nice too dark and open - Clean Nice breakfast Good parking The restaurant was too dark in the evening Too open Bad lighting And the food was not nice We never enjoyed or ate the main meals
ellen (9/5): - Very friendly staff , great beds and room
Kendall (9/5): -
Martin (5/5): -
Humphries (3/5): Nice room shame about the stock - Room was nice clean and aired Says it caters 94 high grade rooms..... but then has no stock to supply the rooms in the end I had to go to the shop and get my own stuff
Caroline (7/5): This was a repeat visit. I will still stay here again. - The staff is amazing. Front desk was very responsive and helpful when I requested to change rooms. The restaurant staff gave me call to alert me not to miss breakfast. The spa service is wanting for such an establishment. They ran out of basic supplies during my treatment. The staff is not well trained for the services they have listed to offer.
Donald (8/5): -
Ivan (7/5): -
Georgina (6/5): -
Peter (8/5): -
Francis (8/5): Generally positive though l think it’s overpriced. Breakfast is no better than substantially lower priced hotels, like I - 2nd floor pool area and view Hot water was unavailable for a while but was fine in a reasonable time. Breakfast is so-so
Elzbierta (9/5): -
Marvin (7/5): Decent hotel located in the heart of Kisumu, with views of the lake. - The hotel is well located in the heart of Kisumu, and I can walk anywhere from the hotel. The bathroom had mold. For the price I paid for my room, your staff needs to do a better job in cleaning the bathroom… shame on you. Secondly, the shower door would not remain shut, so water went everywhere while I took my shower. Please address this problem immediately, especially the issue with mold, which is a health hazard if left untreated.
Endre (9/5): -
Koross (8/5): Pretty nice - Bartenders were very friendly and staff as well in general Did not have any all inclusive offer
Catherine (7/5): -
Molero (10/5): - La fête de Noël organisée par l'établissement, et le choix des divers prestations offerte sans oublier la vue magnifique du lac Victoria. J'aurais aimé prolonger ma séjour, la prochaine fois sûrement.
Richard (10/5): -
Emmanuel (4/5): -
Jan Havlicek (8/5): Slightly overpriced, but generally okay - This hotel is a solid 8/10. Friendly and helpful staff, good location, nice food in the restaurant, and generally clean rooms. Considering that this is one of the most expensive hotels in Kisumu, I am gonna be a b*tch. Within this price category, I did not appreciate the mould in the shower and the disturbingly loud sink. The breakfast was rather simple (espresso was available for an extra charge, and the pastries and breads were certainly not freshly baked that morning). The whole breakfast area was a bit dirty and messy. Again, if the price were 50% less than it was, it would be 10/10. But like this, it was a bit disappointing, and I don't plan to come back.
Alex (8/5): -
Olaka (9/5): I loved my stay and since I couldn’t see the whole town from my room, I walked around which with hindsight, turned out t - My room had a view from the back with a splendid view of the town I couldn’t see more of kisumu from my room.
Hellen (10/5): It was okay. - Food was excellent and the staff paid attention to guests. I would suggest iron box in the rooms.
FOMENTO AL DESARROLLO (8/5): -
Sharon (4/5): A hotel with potential as a good quality stay was dissappointing. - The views of the lake were good and the room was clean. Breakfast was good. Overall the hotel needs better maintenance, more training for staff and more care in meeting guests expectations Three things: 1. The fire alarm was set off by accident late at night (around 23:00). It was very loud and scary. We evacuated our room and were told by the front desk staff that it was a mistake but no apology was offered. This could have been handled better through more proactive communication by the hotel management. 2. The electrical outlet next to the bed was faulty and this burnt out my adapter plug. It is a fire hazard, and electrical faults should not happen in a hotel. 3. The music at the pool was too loud. The speakers were rattling and sizzling because they could not cope with the volume. I would much rather have softer but good quality sound in my environment.
Endre (9/5): -
Jaco (8/5): Good hotel - Comfortable bed and a good breakfast; clean rooms and good staff. The shower was also good. Very poor coffee. The lights in the rooms were difficult to decipher, not a central point to switch on or off. Did not like that on the balcony, in the bar/restaurant, I was not allowed to smoke. The sirloin steak that I ordered on the first day was good however it was extremely fibrous and tough for the most - same applies to the steak ordered by my colleague (same dish, same issue)
Ed (10/5): -
Alex (9/5): -
Belinda (6/5): -
Shailesh (9/5): -
Shailesh (9/5): -
Philip (9/5): -
Irene (10/5): Amazing stay at Acacia Hotel. The aromatherapy treatment was top notch, the staff were friendly and helpful, and the who - The shower pressure can be better.
Nathan (8/5): -
Nissinen (10/5): -
Nissinen (10/5): - Great location, amazing views, pretty pool area, nice restaurant
Bridget (10/5): Loved every bit of my stay. They have good choma pizza OMG 😬😊😊 - Location Beds a small
Friya (10/5): - We arrived from the UK without knowing what to expect. Honestly the hotel staff went above and beyond for everything. Our driver Ben was incredible and had ample knowledge of the area and it’s surroundings. Thanks all
sabalyce (10/5): Great Stay at the Acacia - We had an excellent one-night stay at the Acacia Hotel. As we entered our room, we overheard a staff member asking a housekeeper to make sure the room she was servicing was "immaculate" and I can say that our room was, indeed, immaculate. The location was fantastic with grocery stores and restaurants nearby, there was good security at the entrances, and the breakfast buffet was very good and had a nice variety of foods, both Kenyan and international. The rooms included nice amenities in the bathroom, complimentary drinking water and had well-maintained mosquito nets on the beds. We swam in the pool, which was very clean, and had drinks and snacks at the pool deck. Overall, a very professionally-run place with high standards.
Safari777061 (10/5): Best services in Kisumu city - Acacia premier is simply the best there is in Kisumu. The location is slightly away from the city center making it a bit queit away from the busy city. It is easily accessible being only a few minutes from the airport. The rooms are extremely clean and high class. The food is ever fresh with inviting setup. The staff are all very polite and welcoming. I single out Diana at the reception. She was quite helpful at the checkin.
Meredith (8/5): It was okay and great in some aspects, but not others. - It is a very attractive building and good location. The pool and restaurant/bar at the pool is great. The plugs for charging your phone were out of date and there were no usb ports for phones. There was also a problem with water and I wasn’t able to take a shower.
WalukweO (10/5): Excellent performance and service - Best hotel in Kisumu and western region .we had the best stay with excellent customer service and friendly interaction. God bless
h0sb0rn0 (10/5): Super! - Delux room are great- well differentiated. The courtesy and the warm in a different level. Everyone is professional and approachable.
YE (10/5): A comfy stay at Kisumu - It’s a great hotel with great location, adjacent to a supermarket. Staff are very friendly and attentive. The airport drop off is also well organized with reasonable price. Would recommend to travelers to Kisumu for business or leisure.