Biwa Tulum

Location: Calle Bubulek Entre Av, Satelite y Geminis, Tulum, QROO, 77780, Tulum, MX

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Fitness facilities
• Front entrance ramp
• Health or beauty spa nearby
• Proposal/romance packages available
• Free bicycles on site
• Free WiFi
• Terrace
• Luggage storage
• Concierge service
• Elevator
• Fitness facilities
• Breakfast available (surcharge)
• Safe-deposit box at front desk
• Multilingual staff
• Front desk (limited hours)
• Smoke-free property
• Billiards or pool table
• Tours/ticket assistance
• Wheelchair accessible parking
• Parking (limited spaces)
• Free bicycles on site
• Free self parking
• Rooftop terrace
• Airport transportation - pickup (surcharge)
• Beach shuttle (surcharge)
• Pool sun loungers
• Beach towels
• Proposal/romance packages available
• Banquet hall
• Health or beauty spa nearby
• Wheelchair-accessible van parking
• Coworking spaces
• Accessible shuttle
• No accessible shuttle
• Accessible airport shuttle
• No accessible airport shuttle

Rooms Available

• Standard Double Room, 1 King Bed, City View

  1 King Bed

  301-sq-foot room, balcony with city views

  
  

  Layout - Separate dining area

  Relax - In-room massage available

  Internet - Free WiFi

  Entertainment - 49-inch Smart TV, cable channels, and iPod dock

  Food & Drink - Microwave, minibar (fees may apply), coffee/tea maker, and room service (limited hours)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, desk, and phone; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Microwave
  • Private bathroom
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Ceiling fan
  • In-room massage available
  • Separate dining area
  • Free WiFi
  • No rollaway/extra beds
  • Free cribs/infant beds
  • Bedsheets provided
  • Smart TV
  • Soap

• Deluxe Twin Room, Multiple Beds, Accessible, City View

  2 Large Twin Beds

  301-sq-foot room with city views

  
  

  Layout - Separate dining area

  Relax - In-room massage available

  Internet - Free WiFi

  Entertainment - 49-inch Smart TV, cable channels, and iPod dock

  Food & Drink - Microwave, minibar (fees may apply), coffee/tea maker, and room service (limited hours)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, desk, and phone; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Microwave
  • Private bathroom
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Ceiling fan
  • In-room massage available
  • Separate dining area
  • Free WiFi
  • No rollaway/extra beds
  • Free cribs/infant beds
  • Bedsheets provided
  • Smart TV
  • Soap

• Junior Suite, 2 Bedrooms, City View

  1 Queen Bed and 2 Twin Beds

  645-sq-foot room, balcony with city views

  
  

  Layout - 2 bedrooms, living room, and dining area

  Relax - In-room massage available

  Internet - Free WiFi

  Entertainment - 49-inch Smart TV, cable channels, and iPod dock

  Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Microwave
  • Private bathroom
  • Kitchen
  • Stovetop
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Ceiling fan
  • In-room massage available
  • Separate dining area
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Smart TV
  • Soap

Guest Reviews

• 642susyw (10/5): Wonderful stay - We had a wonderful stay at the Biwa. The rooms were very spacious and clean. The staff were great, very helpful and answered all our questions before we arrived really quickly. Great location for restaurants and bars of Tulum. Pool was good, and breakfast at the next door cafe was fantastic. Hotel is a few km from the beach and local in taxis are very expensive. We used the collectivo (local bus) which was cheap and reliable to get around. I would recommend Biwa to families looking for a base in Tulum.
• F101IHmarkj (10/5): Best Downtown Hotel in Tulum - This is the best downtown hotel in Tulum. Staff is friendly and helpful, rooms are excellently maintained. Great central location. Desk staff knowledgeable of the local area and very helpful. Would highly recommend staying at the Biwa. *****
• David (10/5): Great deal - Pleasant. Close to the main street. Oxxo one block away! Friendly staff. Good value!
• Marguerite (10/5): Great place to stay in Tulum - Loved my room Great layout with plenty of room for luggage and moving around. Very clean. Comfortable bed and pillows. Lovely pool and roof top bar with sitting area Walking distance to the main shopping and restaurant area Friendly and helpful staff Would definitely stay again
• Oscar (8/5): - The hotel is very cleat the rooms are news the staff are great too, the food is really great the reception alway are ready to attend
• Post2Gary (10/5): Clean, central location and lovely staff - Points that really stick out for us: really clean hotel and rooms, really friendly staff who always say hello and can’t do enough for you, central location to the main street. We loved staying at this hotel. The staff were always smiling and so helpful (thank you so much). The WhatsApp service is excellent for asking questions or requests and the staff speak great English. The hotel was very clean, the rooms were very clean and we like how the floor was washed by the maid each time. There is a roof top area with a bar and sunbeds but nearly every day we checked it was empty - but a great spot to catch a sun tan. The pool area was clean and tidy but didn’t really get the sun (maybe wrong time of year January), but being 29 degrees was a nice spot to chill out. The location of the hotel was great. Next door (connected to the hotel at the rear) is an excellent breakfast and lunch spot, food was really nice and friendly staff. The hotel was on a street with a few street food vendors and several restaurants. There is also a 7-11 convenience store nearby on the corner and an XXO store too. If you walk down a side street (come out of the hotel, do a left then take any left) it’s a 10/15 minute walk to a large supermarket. Yes I would stay at this hotel again.
• Ofelia (10/5): - Nice
• Paul (10/5): - Would stay again
• Matthew (10/5): - I have been at the biwa 4 or 5 times now. Always great and a lovely staff!
• bintwo1234 (2/5): The worst hotel experience that I have ever had - The worst experience that I have ever had with a hotel. Avoid this place unless you want to lose your money. I had initially booked a 2 week stay in early 2021 (there isn't an option to select a date from that year so i had to pick June 2023 when writing this review). Shortly after making the booking, was no longer able to go on the trip. I contacted the hotel and they said a refund was not possible but that they could let me move the dates to another time in the next 12 months. I said fine, but okay. I picked new dates many months into the future and as the days got closer to my new dates, I contacted the hotel -- they told me that there was a chargeback and that my reservation was now cancelled. I never got any money so I called and emailed them many times without an answer for weeks. The dates that I wanted passed by, and I missed being able to stay at this hotel. They finally got back to me and said sorry for missing my emails but there's nothing they can do now. I was robbed of ~$2,500 and have been trying to get my money back for 3 years with no success. I would hate for someone else to deal with this so am now finally writing this review to share my experience.
• 263tiannem (10/5): We will be back - Celebrated my birthday in Tulum. We stayed three nights at Hotel Biwa and had the suite. It was very clean and Stephanny was a joy. The pool was relaxing. Hotel Biwa's location is great. Restaurants are walking distance and so is downtown. I will be back.
• karengW9279YO (8/5): You can't go wrong with this place! - Very pleasantly surprised at a super pleasant stay. The room is comfortably large and very clean. The King size bed was comfortable. Given that the hotel is right on the busy street of Satelite, it was surprisingly quiet. I could hear one dog barking, a person playing music in their car extraordinarily loud, and a couple of extra loud trucks. But overall, the traffic noise was nominal. The staff was super friendly and helpful. Between us, we all spoke enough English and Spanish to communicate freely. Water temperature and pressure were perfect. Wifi was reliable and adequate. I didn't use the pool but it looked clean and well-maintained. Next time! The restaurant was great. Service was fast and staff was super friendly and accommodating. Food was delicious. I had breakfast there all 3 days. Even got a breakfast sandwich to go on the day we headed out of town early in the morning. Hey, they make their own bread in house. Location is great. Easy walking distance to many restaurants, banks, convenience stores and two of my friends' homes. I would have given them 5 stars, but for a couple of things. One, is that the coffee in the room is only free the first night. After that you are required to buy coffee pods. Same with water. The water is not entirely unusual, but for such an otherwise nice place, I was surprised at the coffee charge. The other was that I had inadvertently booked a non-refundable rate. When my plans changed and I wanted to cancel, they were intractable. They offered a voucher, but it had a very short time limit which was not of use to me. In the end, it was okay and I was happy i stayed there before it gave me some much needed solitude and quiet time. But just be cautious about the rate you are agreeing to when you book. Non-refundable means just what it says. I loved my experience so much, I'm imagining that I will be booking a short stay every quarter or so just to have a little get away.
• Deon (8/5): Back at Biwa! - This was my 2nd time staying here, and I really like the hotel and service. However, I was a little disappointed this time around. I specifically rebooked this hotel , not only because of the freat location, modernity of the rooms, and service, but also because of the refrigerator/mini kitchen area. It's extremely important thar I have a fridge to keep my beverages cold and to store leftover food. The fridge in this room did not get cold at all and I had to throw out my food. Also, the TV would not function and even the front desk girl couldn't get it working. However, the clerk spoke with the manager and they compensated us with courtesy bikea for the duration of our stay. I will definitely stay at BIWA again when i revisit!
• Nicole (8/5): - We had a wonderful time at the Biwa. The staff was excellent, it was very clean and comfortable and the restaurant was delicious! The only issue we had was the street traffic was very loud.
• Orik2910 (10/5): Great value - We stayed here for 8 nights. This hotel is new and clean, well-decorated and in good location (close to Tulum centro with restaurants and shops). The personnel was very nice and quickly responded to all our requests. Our room got cleaned every day and smelled fresh. It was nice to have a kitchen and a large bathroom. I recommend getting a room with a balcony. There is a community room with a small gym and even a pool table. They offer rental bicycles for 200MXN per day (15-20 minutes to bike to the beach). The rooftop was nice as well and you can watch sunset from there. They have a cafe “Don Tomas” on the ground floor where they serve delicious breakfast and lunch. A couple of negative comments: this hotel is in the noisy neighborhood (barking dogs, vendors etc) and the pool area is facing north (no direct sun).
• kennethbachkb (10/5): Nice stay - One more nice stay at Biwa , friendly people and great service room is tidy and big there is all you need , great breakfast at restaurant next door and bicyckle rent and transport by car , close to main street in tulum and safe area , can only recomend to stay here , we had nothing to complain about, we will stay again when in Tulum .
• ANGOLIX (8/5): A good surprise. - A good surprise, was booked at the last time, the room is great, with a nice bathroom and a balcony for those that smoke is great, a small pool in the ground floor, and a bar in the rooftop, the personal is very friendly, the breakfast is by order, no much options in the menu.
• Philip (8/5): - Front desk personal were wonderful, from check in , to answering questions, to check out.
• Nicolette (10/5): - We had a wonderful time at the Biwa Tulum! They did a two bedroom full kitchen unit I was perfect everything was super clean! Cannot say enough about the staff!!! They were all so friendly and helpful! The location is perfect for downtown Tulum walking distance to so many bars restaurants! Will definitely stay here again!
• Michael (6/5): - The check in process was not handled well. We got in late only to find the power out and no one to check us in.
• KrisT501 (8/5): Hidden costs - The hotel was very clean and had excellent security. However, hidden fees on check-out were a surprise. We had 2 rooms for 3 days ($800 total) and were advised at checkout that we owed more money. 2 bottles of water, 2 coffee 'pods' and sugar packets are "complimentary" in the room and are free for guests staying 1 day only. Guests staying more than 1 day are charged additional fees (at check-out) for bottled water and coffee 'pods', but BIWA does not post signage for this anywhere, definitely not in the rooms nor at the front desk and front desk clerks do not advise guests that additional fees were being applied for these items. We were even told that we had to pay for the sugar packets supplied in the rooms even if they aren't used. If you stay here for more than 1 day and require more than 2 bottles of water or more than 2 coffee 'pods', expect to pay additional unadvertised fees before leaving the hotel.
• mel_m25 (6/5): Clean and well located. - I don’t understand these other reviews. We did not have a great experience with the hotel staff. The girl who checked us in and was there the majority of the time during our stay did not speak English. She tried, but it was very broken and confusing. It was easier to understand her speaking in Spanish. No one offered to help us with anything (dinner reservations, directions, tour booking-nothing). We asked about a beach club one day and the front desk did call for us but then just handed us the phone to talk to the club, Pool was EXTREMELY cold and it’s shaded by the walls of the hotel so hardly anyone used it. The rooftop was closed for the 3 days we were there. We didn’t have any club noise, the hotel is a few blocks from the main drag, but we did hear cars driving by all night. The balcony doors aren’t sound proofed at all. I brought ear plugs so it wasn’t too bad. Not enough towels. Bikes available for rent onsite for 500mxn per day. Only good thru the day of, not a 24 hour rental like most others. Bikes were okay. We didn’t use the kitchenette, but it was not well stocked if you wanted to cook. 3 stars because the hotel was cheap, clean, fairly well located, and the on-site restaurant had a solid breakfast.
• George (10/5): - Room and staff were great. Television was a bit difficult to mange but that was minor. Overall we enjoyed our stay.
• aewolf915 (10/5): Great stay in Tulum - Hotel Biwa was great. The room was very clean and spacious. The bed was comfortable and the balcony was lovely - it cooled off overnight while we were there so it was nice to turn off the AC and open the doors. We had breakfast at the restaurant attached to the hotel - Don Tomas - and it was delicious. Price for hotel and food very reasonable for the area.
• rohit (10/5): - The hotel met all our needs. Excellent. Thanks.
• 480shirell (8/5): Very nice hotel, good location - We had a very confortable and clean hotel room, with great location with walking distance to city center and 20 mins to the beach by car. Good value for money. They also offer a breakfast every morning except Sunday, but we didn’t take it.
• stopthebus (10/5): Clean, Comfortable, and Great Value - We stayed at Biwa for four nights this week and had a wonderful time! The room was SPOTLESSLY clean and the bed and shower were super comfortable. The pool was wonderful and a great place to recharge during the heat of the afternoon after a long morning of sightseeing. The folks working at the front desk were always helpful and cheerful, and tolerant of my very broken Spanish. :) The location is great to use as a base for day trips around the Tulum area - we went to the ruins (a 30 minute walk from Biwa) and took day tours to Sian Kaan and some cenotes. Obviously Biwa is not near the beach but they do run a shuttle for a nominal fee each day (we had plenty of beach time earlier in our trip so we did not partake). As an added bonus, every evening around sundown a bunch of street food carts set up shop on the street a couple blocks down from the hotel. We had some of our best and cheapest meals in Mexico here! Special shout out to Many’s taco stand and the churro place! There is also a great taco/torta stand outside the Aki supermarket a short walk from the hotel. We loved Biwa and would absolutely stay here again should we return to Tulum.
• Edith (10/5): - The pool was very nice and calming but my favorite part of this hotel was that it was super affordable for a really nice two bedroom hotel! We did have some inconveniences with the smart stove but other than that, we were able to make ourselves at home in no time! We appreciate the staff for always assisting us and making sure our place was clean after a sandy day at the beach. I felt completely safe and enjoyed walking and exploring the TULUM Center every morning and nightclubs every night. I also enjoyed overlooking the local city through the balcony and really nice slide open doors.
• Jared (10/5): Good stay - Happy with our stay, everything as expected.
• j7dayz (10/5): Lovely hotel with a great location in Tulum - Excellent hotel with really lovely service and a great location. Nice sized pool (make sure that you ask them to put on the jets and the waterfall) and very easy to get to the main Tulum strip from here. Rooms were a great size and had good AC.
• Ekaterina (10/5): - We had a really great time at Biwa, stuff is super friendly! Rented bikes there and there is a good cafe just in the same building. Amazing location and rooms have air conditioning!
• Brian (8/5): - Room was spacious with king size bed ,clean has a ground floor pool and rooftop area. Would recommend
• lakisha (10/5): - Carlos was such a great host!
• Nigenda (10/5): - I will definitely stay at this hotel again. Walking distance to clubs, restaurants and pretty much anything you may need. I love that the rooms are spacious and felt very much like a week equipped apartment and not just a hotel room. The staff was great!!!
• 658lainec (10/5): Retreat - I LOVE LOVE LOVE this place ! It was clean and I felt safe with the sweet employees that worked there ! They were personable and warm and friendly and helped me with my questions . They set me up with their hotel shuttle to go a cenote , a lagoon and the beach and the driver was so wonderful ! I will definitely be back unless I try out a local Airbnb for fun 🤩
• Bridgett (8/5): - This hotel was cool! Pro: there is a restaurant and the food was good. Service great. Con: the bed was was uncomfortable. If you want a clean and safe place to lay your head and have a nice hot shower, this spot was great.
• Bill (10/5): Pleasant stay - The hotel is amazingly modern and clean. The rooftop patio is very peaceful. All the staff are very friendly and helpful. The hotel is conveniently located. It is close to downtown main strip and a few blocks from a Colectivo stop, which provides efficient transportation to Tulum Ruins and Akumal. There is a very lovely breakfast place, Vitalis, a block down the road. The staff are very friendly and the food is good. The only problem we encountered was that the hotel is by a very busy and noisy street. It is hard to sleep if you are a light sleeper. Ear plugs and keeping the air conditioning on help lessen the stress noise. We highly recommend it.
• Vannaroth (10/5): - Very nice condo, big space, and it was walking distance to a few eats.
• Ruben (8/5): - I traveled with my family (2 adults and 2 kids) and we stayed in a 2 bedroom suite. The space and rooms were great. The hotel is located in a busy and noisy street so just bring your earplugs. I would stay there again.
• tallcouplesf (10/5): Wonderful hotel & family owned/operated - Convenient: walking distance to the main street, with restaurants, shops, etc;. Clean: definitely yes; Air conditioning: definitely yes; Service: Excellent!! My favorite was the hotel is family run and operated. Husband, Wife, and Daughter manage are onsite managing everything. They are warm, welcoming and caring.
• Kieron (10/5): - Very lovely staff and an immaculately clean hotel. Spotless. Shame the rooftop bar is closed.
• Cécile (8/5): - Bon séjour appartement spacieux, mais. Bruyant. Hôtel central bon rapport qualymrix pour Tulum Pueblo.
• Footprints802054 (10/5): Wonderful place to stay ! - The staff was awesome and I will definitely stay again. Close to the beaches which I walked to and the amazing Pepe Soho exhibit at the Mystika museum. Rooms are spacious and bed very comfortable. Definitely try the restaurant the food was great.
• Patricia (10/5): - Stayed here for the great reviews on the hotel and previous reviews were right. Totally recommend for a comfortable, clean with good water pressure, comfly beds and decor
• Janet (8/5): - Service was really good, clean facilities and close to everything in downtown
• Adine (8/5): - It was a good stay
• audreycP9345KO (10/5): 10/10 staff and hotel! - Let me start off by saying.. I have never in my life written a review for a hotel or restaurant or any experience. However, the staff and BIWA were so incredibly helpful and attentive that I just had to share it with the world! My friend and I showed up in Tulum with absolutely no idea what we were going to do. The staff at BIWA helped us plan out each and every day of our trip and even when plans changed, they did their best to accommodate our wishes. This hotel is great for trips for friends or young couples! It is not much of a family vibe.. the location seems a little sketchy because it is down a side street from the main street of Tulum; however, just be attentive when walking home and you should be fine. Of course, if you are looking for a beach resort, this is not the place. However, if you want an authentic experience in the heart of a Mexican city, do not look further than BIWA! Amazing staff, amazing little cafe downstairs, SUPER clean, and all for a fair price! I would recommend BIWA to anybody traveling to Tulum (unless traveling with young children, then I would recommend a resort). Special shoutouts to Bani, Cynthia, Carlos, Jose, and Margarito!! You guys made our experience amazing!
• Roving34349248387 (10/5): Great place to stay in Tulum! - We stayed at Biwa for two nights and loved it. We had a junior suite and it was huge! It had a nice kitchen, a big sofa and the bedrooms were clean and comfortable. We also loved the location and took the opportunity to rent bikes to ride around town. Lastly, we appreciated that the building took a lot of security measures and we felt really safe.
• joseph (10/5): Passing through tulum - Biwa hotel is a very nice hotel very clean, Big high ceiling room with awsome shower The fridge needs improvement but the room was great with cold ac. The staff are amazing hotel has their own rental car wich made it better than taking taxis. The roof top has a nice view but the pool was excellent to just hang out play some music and have some drinks.
• MOHAMED (10/5): - The hotel was simply good. We a family of 4 stayed in a one-bedroom suite and it was a great stay. Would highly recommend it.
• Verified traveler (10/5): - Loved our junior suite, spacious and clean.Bathroom is great,no problem with hot and cold shower. Staff is really nice,and helpful.The best thing is that you can have a rental car on the spot no hassle at all and parking is right on the property. Location is good,everything is walking distance:bank ATM and currency exchange market is about a 5 minute walk. Safe place,too.Overall it's one of the accommodations I highly recommend.
• Gautier (10/5): Altamente recomendable - Un hotel muy limpio y moderno. Una de las mejores opciones en Tulum.
• Verified traveler (10/5): - Close to downtown, very friendly and accommodating staff, very nice pool
• Verified traveler (10/5): - Walking distance to restaurants and safe.
• Verified traveler (10/5): - Lots of choices in downtown Tulum but Hotel Biwa is absolutely beautiful (rooms are new and stunning). I am a U.S tourist and the staff go above and beyond to help you with excursions and any transportation you may need, talk to Carlos as he leads the logistics and speaks perfect English as well as Spanish, great guy as well. Overall great experience, hotel is in great safe location close to most restaurants and attractions. As a solo traveler had no issues walking back and forth at night from the hotel. With the stay!!
• Verified traveler (10/5): - The biwa was a great stay. Lovely staff. Lovely and clean property and also a great pool. I will stay there again for sure!
• Verified traveler (10/5): - Location
• Verified traveler (10/5): - Had an amazing experience. The staff is very welcoming and helpful. Rooms are spacious and clean. Breakfasts in the cafe are nice. Bar in rooftop is closed but we were still allowed to sit up there. Pool was small, but pleasing. 10/10 would return again.
• Verified traveler (10/5): - Nice hotel, nice staff.
• Verified traveler (6/5): - The hotel is really nice, but the location is in the GHETTO! The hotel has no parking other than 3 parking spots in front of the hotel.
• Verified traveler (10/5): - This hotel is a great deal for the price. The staff was very friendly, the room and pool were clean. It’s literally blocks away from where all restaurants and bars are at. Overall a good choice if your looking for an affordable place to stay near tulum.
• Ryan (10/5): Great stay in Tulum City - Very clean, very helpful staff, fast internet, good location
• Verified traveler (10/5): - An all around amazing experience. Sadly the rooftop bar was closed “because covid” but there was still access to the roof and at night it’s a sight to see. All around a very clean nice hotel I had an amazing time. TV had Netflix and the bathroom and shower were wonderful.
• Verified traveler (10/5): - Great small hotel with a friendly atmosphere. Restaurant is great, and staff is very knowledgeable about the area.
• Tebey (8/5): As advertised. - The Hotel is as advertised. Within a 4 minute walk to downtown Tulum, and less than a 15 minute taxi to the beach. Staff were friendly and helpful when needed. they also spoke great English. There's free parking out front of the hotel, but not a lot of it. Only 5 spots actually. But there is street parking on two of the streets that surround the hotel. I had to park on the street a few times, and I was able to find a spot without problem. My only criticism would be that the windows are very thin. And no I don't mean the walls. I could hear street noise very clearly through the bedroom sliding doors. Same goes for the windows above the beds in the second bedroom and the kitchen. We were on the 2nd floor (which is the 3rd floor for Americans) and were woken up almost several times a night because of street noise. That being said, I would recommend this hotel cause of the value and service. We paid $115 USD per night for a 2 bedroom suite with kitchen. That's a good deal! Just make sure you ask for a room that doesn't face the main street.
• Verified traveler (4/5): - Staff at front were not good. Roof bar and top not available. Pool was a little tub. Stayed one night and left ...please refund 2 nights because of this!
• Verified traveler (10/5): - This property was very nice and clean, and in a great location! Staff was friendly and accommodating.
• Verified traveler (10/5): - This hotel exceeded my expectations. The front staff speak both English and Spanish. The hotel is very new and very well constructed. We had a problem with our safe and the owner worked very quickly to fix the problem. The front desk staff was very friendly and helpful. Only negative is that because Biwa is located on the street there is some noise in the morning. All things considered, l highly recommend staying here!
• Verified traveler (10/5): - Excellent, small hotel slightly off the beaten path. Have stayed here multiple times and will continue to come back in the future.
• Verified traveler (10/5): - El lugar está en el mero centro de Tulum perfecto muy cerca de la playa muy limpio muy amables tienen una cafetería donde es muy limpio y muy amables lo mejor los cuartos hermosos la verdad si volveré ahí 🌟🌟🌟🌟🌟
• Verified traveler (10/5): Good city stay - Good hotel if you want to stay in the city (Tulum). The commute, unfortunately is an issue. Tulum taxi is like the cartel, they will charge you $50-$60 one way to get back to your hotel after a night at the beach. If you have a car, then np. Hotel is clean, there is AC, service is good and friendly.
• Verified traveler (10/5): - I enjoyed staying here the room was clean and nice and the staff were very helpful in helping us find activities to do during our stay!
• manuel (2/5): - Didn't like that the wifi and TV didn't work the last two days of the stay. And we notified the staff still nothing happen.... didn't like bedbugs in the room 209.
• Verified traveler (10/5): - I really liked this hotel. Healthy food options, responsive staff, and very clean.
• Verified traveler (10/5): - The hotel looks like new, the staff is super friendly and speaks good english. They helped us with everything. The apartment was very spacious and comfortable. The cleaning was excellent. The rooftop area was really nice. We weren't spending much time in the pool, which was nice, but the water rather cold and the sun didn't shine in the pool area. We wish the pool was on the roof, but that is not what you could change now haha 😅 The location of the hotel is very good - close to the main road, restaurants, shops - everything in walking distance.
• Deon (10/5): Fancy in Tulum - Wow! I'm definitely coming back to Tulum and I refuse to stay anywhere else except for BIWA. It was a pleasantly surprise. Extremely modern and clean, friendly staff, amazing restaurant with nice menu, and extremely close to everything. They provide bikes which is the beat way to get around. I'm used to modern, but can get with old school... so I was really impressed with the modernity.
• CJ (10/5): - The room had a/c tv with YouTube Netflix news etc the shower was excellent the room was excellent
• Yessiree (10/5): - Great place to stay just know that is a 15-20 mins drive from the street that has all the fun. Gabriela is at the front desk and she was super helpful. Francisco drove us everywhere and he also great! Staff is so nice, that you feel like you are home. Overall this was a good option! Cons : the roof top bar is close & the hotel restaurant closes early.
• Letticia (8/5): - The room was nicely decorated and tge beds were comfortable. The elevator was not wiped down from one day to the next (there were visible stains) during covid times I expect extra attention to highly transited areas.
• Richard (10/5): - Excellent hotel. Pool was nice and the rooftop was good. Would highly recommend.
• Margaret (10/5): - The Entire staff was very attentive and professional. Clean rooms excellent service.
• Verified traveler (10/5): - Great hotel and staff, wish the upstairs bar was open but I understand why it’s not
• Verified traveler (10/5): - Location and rooms were great. The best part of the property is the staff. Everyone was incredibly helpful and accommodating, especially Bani!
• Heather (8/5): - It’s nice and clean and good for the price. Right in the heart of city Center though so if you want to I think experience as the low fours all around you and that is a great option. It is walking distance to everything and the beach is a 10 minute bike ride for five minute taxi
• Annie Q. (10/5): Great stay - Great location, free full service breakfast and the nicest staff.
• Verified traveler (10/5): - Great location..clean..staff was lovely. Restaurants right across the street plus an OXXO. Had a 2 bedroom suite with family
• Verified traveler (10/5): Pleasant stay close to town - Cute little hotel within a few minutes walk to main town area. There are a few parking spots in front of the hotel, but we mostly parked on the street nearby which was fine. There are five different included breakfast options (I enjoyed the avocado/vegetables on toast option).
• Patrick (10/5): - Close to restaurants, friendly and helpful staff, bicycle rentals a nice touch, staff know the the area, staff quick to assist with any issues you may have, very cheerful.
• Richard (6/5): Not worth the price. But nice enough - Super friendly staff and the room was extremely clean. Great breakfast and the bike rental was convenient. The decor is very dated. Didn’t really look like that pics. I think you could find something better for their price and for that I wouldn’t stay there again. It just lacked something
• Verified traveler (8/5): Thin walls; nice staff; authentic mex experience? - Please brace yourself for a long comment. -Overall, the room itself was not great. (1) The soundproof effects of the walls and door were far from desired. We could hear the hustle and bustle on the streets quite easily. Our room was located right next to a suite and whenever the guests next door closed their door, it felt like our door was just being shut. (2) The air conditioner was very loud and the wind blew directly at our bed which was quite annoying. No matter how we adjusted it, it did not feel pleasant. As someone who is super sensitive to low temperature but slightly more tolerance to heat, I had to turn off the AC while sleeping. Luckily, we came in mid January, so it wasn't that bad. (3) The next thing was not nearly as discomforting, but I was bewildered by the fact that the shower only had half of a shower door, which resulted in an excessive amount of water on the ground after shower. Cons: (1) The staff were pretty nice. (2) Our room was quite clean. (3) All the pictures of this hotel (e.g., rooms, interior, rooftop) looked very similar to the pictures. (4) The hotel was not far away from the main street so it was an easy walk to get to all the restaurants. (5) The flip side of the first two points for "pros" was that, it almost made me feel like I got to experienced the true Mexico a bit more (than staying in a nicer hotel or a resort). (6) Wifi was fast; we had no problem browsing websites. Updates: Bikes were not free; breakfast now in lobby.
• Verified traveler (10/5): - Prior to my trip I had the opportunity to chat with Gabriella who is one of the employees of the hotel. She provided me with outstanding guidance which helped to plan my trip. Upon arriving at the facility we were greeted by the staff, and we worked with David and numerous others. They ensured that they knew our names and even surprised my boyfriend with a serenade and cake on his birthday. The facility is clean and appears to have been renovated recently. They have bikes and rental cars that you can rent (which we did to go to Coba). They offer an amazing continental breakfast which is included. The site is in downtown Tulum so it’s close to eateries. I highly recommend this property.
• Magdalena (8/5): - Very nice clean hotel, recommend!
• Verified traveler (10/5): - I was very happy with my stay, and was very satisfied with everything. It was unfortunate that the cable TV service was down as the hotel was switching providers, but Netflix was made available for free and it satisfied my needs. The wifi was very good so I listened to news and such from back home on my iphone. Once the cable service is up and running again, the hotel will be completely satisfying!!!
• Jenny (10/5): - I went to Tulum for 5 days with my father...this was my first time in Tulum it took me awhile to decide where to stay from so many hotels in Tulum but I came across this exceptional hotel call Biwa less than 10 minutes walking distance from downtown Tulum where you have all the restaurants, bars, and shopping stores. The minute you get to the hotel they make you feel at home. All staff at the from desk are amazing they are always there to help you with any questions or concerns you may have. Gabriela who works at the front desk was incredibly professional emailing and answering all my questions days prior to my trip. The hotel will take the time to help you plan any tour around Tulum and to give you lifetime memories filled with so much fun to any place you might be interested in visiting. Margarito is in charge to drive you to all this great places once you schedule a tour. He is such an amazing person he knows Tulum like the palm of his hand and he will take you to all this wonderful places that will make your trip to Mexico unforgettable. Margarito is such a fun easy going person with impeachable professionalism that will always make you feel safe wherever you go. The hotel is incredibly clean...the decor is nice and trendy. One of the owner's of the hotel is always there making sure everything is running smoothly thats how much they care about their customers. I will highly recommend this hotel if you are planning a trip to Tulum Mexico!
• Andrea (10/5): - Very nice staff. Friendly and accommodating! Breakfast is pretty decent. There are extra charges for eggs but not too bad. Free bike rentals! Very clean and nice decor also.

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