The Serai Cottage Boutique Hotel
Location: Lot 10316 & 10317 Jalan Kuala Berang Kuala Terengganu, Kampung Bukit Murtaja, Batu 23,, Kuala Berang, my
Star Rating: 7.2 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation
Indulge in a comfortable stay at The Serai Cottage Boutique Hotel, offering family rooms and well-equipped kitchenettes in select rooms.
Relaxation and Leisure
Unwind by the seasonal outdoor swimming pool or socialize in the shared lounge, perfect for a tranquil getaway.
Convenient Services
Benefit from 24-hour assistance in both English and Malay languages at the front desk, ensuring a seamless stay experience.
Ready to experience luxury and comfort at The Serai Cottage Boutique Hotel? Book now and make unforgettable memories!
Important Information
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Parking
- Air conditioning
- Swimming pool
- Family rooms
- Shared lounge/TV area
- Staff adhere to local safety protocols
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Thermometers for guests provided by property
- Front desk (limited hours)
- Free wired internet
- Access to nearby outdoor pool
- Offsite parking discounted rates available
- Internet access
- Housekeeping on request
- Exercise/lap pool
- Swimming nearby
Rooms Available
-
Deluxe Family Room
The unit has 3 beds.
Max Occupancy: 5 (5 Adults)
-
Deluxe Twin Room
The spacious twin room provides air conditioning, a tea and coffee maker, heating and a flat-screen TV with satellite channels. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Toilet
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Toilet paper
-
Superior Twin Room
The twin room offers air conditioning, a tea and coffee maker, a wardrobe, heating, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Desk
- Toilet
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Drying rack for clothing
- Toilet paper
- Trash cans
- Shampoo
- Body soap
-
Deluxe Queen Room
The double room features air conditioning, a tea and coffee maker, a wardrobe, heating, as well as a flat-screen TV with satellite channels. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Desk
- Toilet
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Dining table
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Drying rack for clothing
- Toilet paper
- Trash cans
- Shampoo
- Body soap
-
Superior Double Room
The air-conditioned double room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe and heating. The unit offers 3 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Desk
- Toilet
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Drying rack for clothing
- Toilet paper
- Trash cans
- Shampoo
- Body soap
-
Deluxe King Room
The double room's kitchenette, which features a stovetop and a refrigerator, is available for cooking and storing food. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a mini-bar, a tea and coffee maker and a seating area. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Air conditioning
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Heating
- Slippers
- Satellite channels
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Stovetop
- Bidet
- Linen
- Dining table
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Drying rack for clothing
- Toilet paper
- Trash cans
- Shampoo
- Body soap
-
Single Room
This single room is air-conditioned and has a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe and heating. The unit has 1 bed.
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Desk
- Toilet
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Drying rack for clothing
- Toilet paper
- Trash cans
- Shampoo
- Body soap
-
Double or Twin Room
The spacious twin/double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a bidet. This twin/double room offers heating and a flat-screen TV with satellite channels. The unit has 1 bed.
Max Occupancy: 2 (1 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Drying rack for clothing
- Trash cans
Guest Reviews
- Dayanandan Rao (1/5): -
- Suhaila (6/5): -
- Ahomaizi (5/5): -
- Yana (4/5): - Review: The Serai Cottage Boutique Hotel Kuala Berang Stay: 2 Nights (18 Mar – 20 Mar) I recently stayed here for 2 nights and overall had an average experience. What I liked: Parking was convenient and easily available. The location is quite strategic and made it easy for me to travel to my destinations nearby. Room & Facilities: Room condition was acceptable, I would rate it 3/5. Facilities were also just okay, around 3/5. Swimming Pool: The swimming pool was decent, but it did not match the pictures shown online, which was a bit disappointing. Overall: In my opinion, the stay was not really worth the price considering the overall experience.
- FA Manap (8/5): -
- Rossilawati (8/5): - Swimming pool best! Luas dan air jernih.
- Mohd Badrul Khusairi (8/5): -
- Mohd Faizzal Bin (6/5): -
- RAFIZAWATI (6/5): Quite okay - Location to wedding place Cleanliness and the molding
- melawati (7/5): -
- ABDUL ALIFF (6/5): Just okay - NA NA
- awang (9/5): Bagi saya Hotel/ penginapan sangat ok. - Bagi saya Hotel/ penginapan sangat ok. Sesuai utk saya bawa anak2 main kolam utk cuti sekolah. Lokasi hotel adalah strategik dengan kemudahan hampir dengan bandar (tempat makan).
- Hayati (6/5): -
- Mohd Zamri (8/5): - Ok No
- Fatimah (1/5): Bad holiday with bad room and AC was not functioning - Nothing The room was upstairs and we are senior citizens i had my mother with me and she is 80 years old. It was painful to get her to go up and down the room. The tiles in the bathroom are slippery. I had to spread towels to prevent everyone from falling. No hangers. No closet. No iron. No tea making kettle.
- izudin (5/5): -
- Salbiah (7/5): -
- NOR AKMAL (7/5): -
- MOHD ASUADI (7/5): -
- Hmw⁸¹ (5/5): Peaceful stay but a few facilities need attention. - Very calm place and comfortable bed. No proper space to store clothes and personal items. Interior need to be improved. Need to check the aircond in this room. TV is not functioning.
- RABAA (7/5): -
- Khairul (5/5): - Untuk family ada swimming pool ok la.. Aircond bilik xsejuk dan facility xdijaga dengan elok.
- Muhammad Asyraf (8/5): -
- MUHAMMAD NOR SALAM (7/5): - Ok
- Aliff (7/5): -
- Shaiful Sufian (10/5): - Okay
- Cikja (10/5): - Ok
- Hilmi (5/5): - Close to amenities Aircond cannot properly control (i.e temp). Should replace Comforter cover
- MAT (9/5): -
- Hassan (7/5): - The room is clean.
- remali (8/5): -
- Zureeta (10/5): kuala berang,terengganu - staff mmg terbaik..saya dtg bwa mak mertua yg umur over 70+ dpt bilik ats...kene naik tangga ditukar ke bilik bwh yg tak payah naik tangga & dekat dgn parking. cleaner hotel siap tolong angkatkan barang dri kereta ke bilik. baik sgt. makanan tip top...sedap sarapannya...harga pon murah...baru rm13/pax sarapan buffet lagi.mmg terbaikk..rekomen👍 cuma barang mandian tidak dibekalkan dlm bilik..xpasti samada terlupa letak@ mmg tiada😅😅..mf ye...tp overall puas hati sgt2...
- ParagaZ (10/5): -
- Sarwar (4/5): Disappointing - The room provided basic amenities for family such as a pantry The hand shower was detached from the host and there was leakage in the bathroom, which house keeping should have checked before providing rooms to customers. There was dirt and lizard droppings on the sink. The cleanliness outside the rooms is not well kept. It is a 2 star hotel but at least they could have kept the place clean and tidy. Not recommended
- Syerry Shafikha (1/5): Rumah Tumpangan Senai Cottage - Tiada yang saya suka tinggal disini. Kolam renang kotor macam kolam ikan talipia. Tak ada breakfast. Tilam kotor, cadar ada tompok-tompok, bantal lembik bertompok tompok, bilik air langsung tidak memuaskan. Yang paling tidak puas harga macam hotel 5 star, tapi bilik tidak memuaskan. Katil bersebelahan dengan sink air. Sink yang berlumut serta kotor. Yang tidak memuaskan bila buat cancelation kena bayar pula charge 30%. Sepatutnya kena bagitahu pada customer lebih awal atau kena mention dalam booking apps atau semasa waktu pendaftaran masuk.
- Ismail Bin Roslan (2/5): - Suddenly on 2am until 4am no electricity supply due to internal wiring problem. On next day 6pm also happen same issue Position of aircond so far away take time to cool
- Suhaizan (6/5): -
- Ahmad Faiz (2/5): Nightmare - Biar Gambar Berbicara
- Noor (10/5): Exceptional - They should improve their parking area make myself fell down Parking area a lot of stone
- Amir (4/5): Disappointing -
- Hasliza (9/5): Very Good place! - The spacious room. The pool is clean .The facilities is most completed for our stay. Kids was very happy. Near the food stall.
- Intan (2/5): Better places elsewhere - Basic Not accessible for people with special needs ie. Wheelchair, stairs and steps everywhere. Noisy neighbours. Located behind a row of shop lots
- Fadilla (5/5): Passable -
- Imran (5/5): Passable -
- Che (10/5): Exceptional -
- Claudia (7/5): Good -
- Nur_najihah_ (7/5): Good -
- Amirah (6/5): So-so - The facilities is there. Got cleaner, coway, pool, parking is available. Staff is helping and friendly. Got cafe. Kuala berang is dead at night. Good to have cafe. The room we get is quite old. Got spores here and there. We can get sick if we stay longer. No ventilation. Our room is facing dirty area and no way i would open up our window. Quite smelly during rainy days
- Noor (7/5): Good -
- Nur (8/5): Very good -
- Monica (8/5): Very good -
- Suhaimi (5/5): Passable -
- Aspalila (7/5): Good -
- Noorashikin (9/5): Superb -
- Feroz (7/5): Good -
- Syriswin (9/5): Superb -
- Maisara (9/5): Superb -
- Nasrul (8/5): Very good -
- Muhammad (8/5): Very good -
- Ruslan (9/5): Superb -
- Abdul (7/5): Good -
- Fauziah (9/5): Superb -
- Khairil (8/5): Very good -
- Mohd (7/5): Dirty bathroom and noisy aircond - The location and room size. The staff not friendly at all and the toilet was dirty. The aircond was noisy .
- Mohd (5/5): Passable -
- Mat (6/5): Pleasant -
- Erni (7/5): Good -
- Ziwahid (8/5): Very good - The room is quite big with two queen beds. There was no place to hang clothes. The ac temp can not be adjusted. The pool side was not cleaned. Used tissue and food wrappers littered the place.
- Nor (7/5): Good -
- Mohd (10/5): Bwst in Kuala Berang - Beds Nothings
- Wan (10/5): Exceptional -
- Suhaini (10/5): Exceptional -
- Muhamad (9/5): Superb -
- Alisha (10/5): Exceptional -
- Rokiman (7/5): Good -
- Nina (5/5): Passable -
- Shaiful (10/5): Exceptional -
- Nor (7/5): Good -
- Afif (8/5): Very good - Good cantik
- Khalil (7/5): Good -
- Wawa (4/5): Disappointing -
- Azlina (5/5): Passable -
- Halim (9/5): Superb -
- Najihah (10/5): Amazing! - Everything Nothing
- Mohd (8/5): value for money - the vibe is good. the facilities is good. the decorations is just nice the bed needs to improve
- Zafrullah (8/5): Affordable place to stay with kids swimming in the pool - The location The town
- Fong (8/5): Nice and friendly staff - Nice location, nearby good food Old room better refurbish
- Azlina (6/5): Pleasant -
- Wan (7/5): Good -
- Anuar (8/5): Very good -
- Nurliyana (8/5): Very good -
- Oliza (9/5): Superb -
- Wan (5/5): Passable -
- Husnita (8/5): Very good - Modern Interior Sinki beside the bed
- Mohd (8/5): Very good -
- Rokiah (7/5): Despite the small size of the room, I felt comfortable and slept well that night. - I liked that it was a boutique hotel with breakfast provided. (But you have to click breakfast option before 11 pm the night before) I feel like maintenance could be better. The tv in my room did not function properly but could not be repaired. There were millipedes in the bathroom.
- Azlan (9/5): Superb -
- Nur (7/5): Good -
- Syaiful (8/5): Very good -
- Shah (6/5): Pleasant -
Photos
