Salut Hotel Almaty

Name: Salut Hotel Almaty
Address: проспект Райымбека 532А, Almaty, kz

Location: проспект Райымбека 532А, Almaty, kz

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Luxurious Accommodation with Top-Notch Amenities
Salut Hotel Almaty, located near First President of Kazakhstan Park, offers a 4-star experience with a fitness centre, free parking, and a lovely garden. The shared kitchen, room service, and free WiFi add convenience to your stay. Enjoy city views from the terrace and indulge in delicious meals at the on-site restaurant or unwind at the bar.

Modern Rooms with Multilingual Support
Each room at Salut Hotel Almaty is equipped with air conditioning, a flat-screen TV, game console, and a private bathroom. The 24-hour front desk staff fluent in Arabic, Mandarin, English, and French ensures exceptional service.

Convenient Location and Airport Shuttle Service
With Atakent-Expo and Kasteev State Museum of Arts nearby, the hotel's location is ideal for exploring. Additionally, the paid airport shuttle service makes travel hassle-free. Experience comfort and luxury at Salut Hotel Almaty.

Policies

Check-in: 12:00 PM - 04:00 PM

Check-out: 04:00 PM

Amenities & Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
Sauna
Massage services
Packed lunches
Currency exchange
Chapel/shrine
Hammam
Karaoke
Shared lounge/TV area
Shuttle service (additional charge)
Grocery deliveries
Wheelchair accessible
Kid meals
Shared kitchen
Public transport tickets
Outdoor furniture
Coffee Shop on site
Fruits
Spa/wellness center services
Steam room
Beauty Services
Manicure
Pedicure
Personal trainer
Visual aids: Braille
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
Access to health care professionals
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Key card access
Mobile app for room service
Broadcast Live sport events
Pub crawls
Cooking class
Shopping on site
Television in common areas
Front desk (limited hours)
Billiards or pool table
Free wired internet
Snack bar/deli
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Offsite parking discounted rates available
Beach yoga on site
Fitness facilities (surcharge)
Internet access
Games
Housekeeping on request
Concerts/live shows
Private picnics
Art gallery on site
Wine release events
Reception hall
Japanese garden
Secured parking
Health or beauty spa nearby
Hosted evening meal (reserve)
Charcoal grill
Vegetarian menu options available
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Two-Bedroom Suite

Offering free toiletries and bathrobes, this suite includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned suite offers a flat-screen TV with streaming services, soundproof walls, a mini-bar, a tea and coffee maker as well as mountain views. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- DVD player
- CD player
- Toilet
- Video
- Video games
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Mosquito net
- Wardrobe or closet
- iPad
- Laptop
- Hypoallergenic
- Linen
- Dining table
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Child safety socket covers
- Board games/puzzles
- Books, DVDs, or music for children
- Baby safety gates
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Mobile hotspot device
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
Deluxe Suite

The fireplace is the standout feature of this suite. The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features a flat-screen TV with streaming services, soundproof walls, a mini-bar, a tea and coffee maker as well as mountain views. The unit has 1 bed.

Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- DVD player
- CD player
- Toilet
- Video
- Video games
- Private bathroom
- Heating
- Dressing room
- Slippers
- Satellite channels
- Fireplace
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Executive lounge access
- Mosquito net
- Wardrobe or closet
- iPad
- Laptop
- Hypoallergenic
- Linen
- Dining table
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Child safety socket covers
- Board games/puzzles
- Books, DVDs, or music for children
- Baby safety gates
- Sofa bed
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Mobile hotspot device
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Free gym access
- Complimentary access to conference room/business areas
- Concierge services
- Free newspapers and magazines in the executive lounge
Deluxe King Studio

This spacious suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with streaming services, soundproof walls, a mini-bar, a tea and coffee maker as well as mountain views. The unit offers 2 beds.

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- DVD player
- CD player
- Toilet
- Video
- Video games
- Private bathroom
- Heating
- Dressing room
- Slippers
- Satellite channels
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Mosquito net
- Wardrobe or closet
- iPad
- Laptop
- Hypoallergenic
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Child safety socket covers
- Board games/puzzles
- Books, DVDs, or music for children
- Baby safety gates
- Sofa bed
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Mobile hotspot device
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Free gym access
- Complimentary access to conference room/business areas
- Concierge services
- Free newspapers and magazines in the executive lounge
Superior Queen Room with Two Queen Beds

Offering free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin room offers a flat-screen TV with streaming services, soundproof walls, a mini-bar, a tea and coffee maker as well as mountain views. The unit has 2 beds.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- DVD player
- CD player
- Toilet
- Video
- Video games
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Mosquito net
- Wardrobe or closet
- iPad
- Laptop
- Hypoallergenic
- Linen
- Dining table
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Child safety socket covers
- Board games/puzzles
- Books, DVDs, or music for children
- Baby safety gates
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Mobile hotspot device
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
Luxury Room, Fireplace

1 Queen Bed
301 sq feet

Relax - Fireplace
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Smoking And Non-Smoking

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Slippers
- Fireplace
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Braille signage
Standard Double Room

1 Queen Bed
215 sq feet

Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Smoking And Non-Smoking

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Slippers
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Braille signage
Luxury Room, 2 Bedrooms

2 Queen Beds
430 sq feet

Layout - 2 bedrooms
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Safe, free newspaper, and desk
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Smoking And Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Slippers
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Smoking and Non-Smoking
- Bedsheets provided
- Braille signage
Junior Suite, 1 Queen Bed

1 Queen Bed
291 sq feet

Layout - Bedroom
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Smoking And Non-Smoking

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Slippers
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Braille signage
Luxury Twin Room

2 Twin Beds
323 sq feet

Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Safe, free newspaper, and desk
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Smoking And Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Slippers
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Smoking and Non-Smoking
- Bedsheets provided
- Braille signage
Premium Suite, 1 King Bed

1 King Bed
614 sq feet

Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Safe, free newspaper, and desk
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Smoking And Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Slippers
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Smoking and Non-Smoking
- Bedsheets provided
- Braille signage
Superior Suite, 1 Queen Bed

1 Queen Bed
344 sq feet

Layout - Bedroom
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Slippers
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Braille signage
Junior Suite

The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features a flat-screen TV with streaming services, soundproof walls, a mini-bar, a tea and coffee maker as well as mountain views. The unit has 1 bed.

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- DVD player
- CD player
- Toilet
- Video
- Video games
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Executive lounge access
- Mosquito net
- Wardrobe or closet
- iPad
- Laptop
- Hypoallergenic
- Linen
- Dining table
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Child safety socket covers
- Board games/puzzles
- Books, DVDs, or music for children
- Baby safety gates
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Mobile hotspot device
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
Single Room

Featuring free toiletries and bathrobes, this single room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned single room features a flat-screen TV with streaming services, soundproof walls, a mini-bar, an iPad as well as mountain views. The unit has 1 bed.

Max Occupancy: 3 (1 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- DVD player
- CD player
- Toilet
- Video
- Video games
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Mosquito net
- Wardrobe or closet
- iPad
- Laptop
- Hypoallergenic
- Linen
- Dining table
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Child safety socket covers
- Board games/puzzles
- Books, DVDs, or music for children
- Baby safety gates
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Mobile hotspot device
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
One-Bedroom Suite

The fireplace is the standout feature of this suite. The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features soundproof walls, a mini-bar, a tea and coffee maker, a flat-screen TV with streaming services, as well as mountain views. The unit has 1 bed.

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- DVD player
- CD player
- Toilet
- Video
- Video games
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Fireplace
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Executive lounge access
- Mosquito net
- Wardrobe or closet
- iPad
- Laptop
- Hypoallergenic
- Linen
- Dining table
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Child safety socket covers
- Board games/puzzles
- Books, DVDs, or music for children
- Baby safety gates
- Sofa bed
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Mobile hotspot device
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access

Guest Reviews

Perry (10/5): Good staff, clean rooms and quite - Amazing floors Ac not so cold
Паша (10/5): -
Дмитрий (10/5): -
NelyaKarimova (8/5): -
Tomasz (9/5): OK - The hotel is located on the main street, making it easy to get to the city center. It’s clean. The rooms are very spacious. The breakfast is generous. The staff is friendly.
Madi (10/5): -
Паша (10/5): -
Паша (10/5): -
Паша (10/5): -
Паша (10/5): -
Паша (10/5): -
Паша (10/5): -
Паша (10/5): -
Паша (10/5): -
Асемгали (10/5): -
Владислав (1/5): - НИЧЕГО Грязь и ужасный запах в номере. Завтрак очень скудный и ужасный как помои для скота.
Stepanov (7/5): Впечатления сложились положительные. Так как видно былое величие этой гостиницы. Такой дух 90-х! - Хороший отель. Видно былое величие! Завтрак отменный, шведский стол. Вкусно и хороший выбор блюд. Ресторан работает до 2-х ночи. Готовят много и вкусно! Администратор за стойкой всегда приветлив и доброжелателен. Ребята в ресторане отличные! Очень удобное расположение от "Арена Алматы". 30 минут пешком. Не было в ванной геля для душа. В номере немного портил вид кондиционер скрытый полиэтиленом. Несвежая мебель. Номер для некурящих пахнет сигаретами.
Alexey (6/5): Слышимость с улицы и с ресепшен отличная!!! - Номер соответствует фото , чистый, были косметические принадлежности , тапочки, зубные щетки . Номер находился на первом этаже , бесконечные разговоры на ресепшене были отлично слышны в номере, даже ночью разговоры не прекращались! Также в 2-3 ночи собирались люди у окна нашего номера и разговаривали , веселились. Невозможно было спасть.
Aliya (10/5): -
Татьяна (4/5): - Вежливый персонал. Номер требует обновления мебели.
Паша (10/5): -
Yenlik (7/5): -
Орал (1/5): -
Oleg (10/5): -
Alexander (5/5): -
Паша (10/5): -
Паша (10/5): -
Алина (10/5): -
Паша (10/5): -
Паша (10/5): -
Gulnar (5/5): -
Sharon Q. (10/5): We love this hotel - The staff is friendly and helpful. We do not understand Russian so we translated our conversations. They are patient and tried best to help. The breakfast is incredibly good including everything you can think of, bread, pastry, hot dishes, fruit, milk, salad, and more. We are happy
بدر (1/5): لا أكرر زيارتي له مره أخرى - لا يوجد شي اعجبني الاثاث قديم ومتهالك والتكييف عطلان لم نوفق في الاختيار
Сдыков (10/5): -
Маким (2/5): - Расположение Отсутствие кондиционера, сломан
Ринат (10/5): - Хоть и отель старый но все равно мне все понравилось Интерьер необходимо обновить
Shandaqa (3/5): Poor -
Pamela (5/5): Passable - They do have a 24 lobby for all hours to checkin. At breakfast One of the younger waitresses rolled her eyes when asked if the coffee could be made fresh. And the toaster was not plugged in to socket behind the counter. Basically everything was too much work for her to do.
Zambaga (6/5): Pleasant - Breakfast was very good Cleanliness was not that good
Aya (10/5): Exceptional -
Jevgenijs (1/5): never ever staying there again - nothing Breakfast , couldnt even finish it. short circuit in bathroom. no shower door. night club right next to the room window. terrible smell in bathroom.
Li (1/5): Bad - When we checked in, the reception told us we couldn't smoke or we'd be fined 10,000 tenge. We chose a non-smoking room because we have children and we are a non-smoking family. We only stayed one night, the next day when we checked out, the reception told me to check out, the result they said there are cigarette butts and soot, I immediately understood that they deliberately put cigarette butts and soot in the corner during the check, they set traps, planted evidence, specially hurt us foreigners, ask for high fines. Very shameful, because we have to hurry, do not want to be too entangled with them, everyone should be very wary of such a hotel. When we checked in, the reception told us we couldn't smoke or we'd be fined 10,000 tenge. We chose a non-smoking room because we have children and we are a non-smoking family. We only stayed one night, the next day when we checked out, the reception told me to check out, the result they said there are cigarette butts and soot, I immediately understood that they deliberately put cigarette butts and soot in the corner during the check, they set traps, planted evidence, specially hurt us foreigners, ask for high fines. Very shameful, because we have to hurry, do not want to be too entangled with them, everyone should be very wary of such a hotel.
Alfred (1/5): Bad - This is really a one night stand hotel If you want an invoice you can only get it between 10am and 5pm 😥 Housekeeping lazy and doesn't come even when asked, only when they want to If you want an invoice you can only get it between 10am and 5pm 😥 They tell you they send it by mail but they never do
Mamooty (6/5): Pleasant -
Liza (5/5): easy to access but overpriced - easy to access ; unusual decor; breakfast was ok; good parking almost everything else - price didn’t reflect the room or services.. only one bath towel and one hand towel supplied for two of us; check out staff made me wait over 5 minutes until they confirmed I hadn’t stolen anything. we had to make the bed ourselves - supplied with a doona (that was bare ie had no cover) and a sheet. no extra pillows.
Gyula (1/5): Avoid this "hotel" like plague.... - Wifi connection was good. The rooms are extremely dirty, disgusting bathrooms with full of stains, rust, mould and mess in general. I had to change my room twice, because of this mess but all the other rooms were totally the same. This is totally unacceptable in 2024.... The breakfast is poor quality and the cutlery provided is also full of dirt and mess. You have to clean it yourself if you don't want to catch anything.... This hotel should be demolished immediately...
Marina (2/5): Very poor -
Alain (10/5): Best value quality/price - Good quality/price ration. In terms of service, they always have staff on the floor ready to assist. Food is nice and the restaurant service is perfect (fast/professional) even late in the evening. The restaurant menu is large a lot of varieties. The price of the meals is attractive
El (9/5): Superb -
Gaurav (10/5): Stay at Royal Palace as per Hotel Ambience !! - Hotel is very well designed with lot's of traditional wooden Art, False Cealing, Lobby, etc., If category 3 start Hotel its very best, Sometime people confuse with 5 star category & rate accordingly,. But for 3 Star Category this is very good Hotel Whenever we book Yondex Cab, it reaches to different location on the back side of Hotel, This is big problem due to Hotel has put the Reception Location on GPS instead Hotel Main Gate Location., I suggest to hotel Administration to verify my suggestion & correct GPS location from Hotel Entry Gate instead of Building for correct navigation.
24anilg (2/5): Terrible hotel to choose - We had booked through Qatar Airways Holidays and had only choice of this Hotel. It is a terrible hotel without any proper service. We had booked for two queen bedroom and was not given when we reached the hotel. Breakfast is very bad. Rooms are not clean. Sofas are dirty. Never choose this hotel!!!
GauravU28 (10/5): It's value for Money experience, very suspicious rooms. - Hotel is very comfortable & clean, Staff is very nice, always trying best to serve. We had comfortable stay here.. Best thing is hotel design, it's very authentic & gives Kazakistan feel, all walls has some artwork & lights which embrace the experience. We stated 4 nights here & asked for extra bed which is additional cost but very reasonable cost. Breakfast is very good & each day they serve different food & everything is very tasty. It's value for Money for us !!
Fati̇h (7/5): Good -
Manish (6/5): - Need improvement in many areas
Maxim (8/5): Overall fair - Location is really good and the staff was very helpful and quick to respond. The selection of the breakfast buffet was good but ... ... other guests were not aware of other people see them drop a piece of bread on the floor and put it back into the basket for the next person - gross. Too hot in the rooms, unable to adjust the temperature. Rooms were not super clean and we had to ask to vacuum the rugs around the beds. Please have someone who is passionate about cleanliness and hygiene watch the buffet.
Shawn (8/5): our family had a spacious room that was comfortable and included breakfast was a good value. - the breakfast was really good.
Carol (3/5): Poor - Location Smell of cigarettes Broken toilet in room Inconsistent cleaning Wi-Fi was awful!
Nilesh (5/5): Salut hotel Almaty - Breakfast, steam bath , hotel food Available fridge.with food and drinks , room Bed 1. In this hotel have condoms in room 2. They steam bath in their style paid ( for hour with massage) 3. Also out escort come for s...x 4. Not recommended for family when special children there
Anders (4/5): - The check-in was okay but received some weird questions about potential smoking in the room. I am a non smoker and still had to justify that I wouldn't engage in smoking? Positive: Nice hard bed with comfortable pillows and good quality linen. Across the road from Small supermarket and a decent fast food place with a variety of international cuisine. Negative: No swimmingpool as heavily marketed and promised in the information from Expedia, No massage service available, Breakfast was a complete joke and I only had some watermelon before leaving for another hotel, TV was not working or maybe it was the remote control, approx. 15 minutes before getting hot water in the shower. Would I stay here again, I don't think so.
I5169NPtoms (4/5): Not good - The hotel faciliteis was quite great, but the people in the hotel working there was direct risrespectful. I had an empty sigarettpackage in the dust bin and was fined 11 000 KZT for alleged smoking in the room. I did get two other guests who did not smoke and they told the receptionist there where absolutely no smoketaste in the room. And they also fined me 1500 KZT for ev ting they would have got the showertowlels fre from strains they made me the perpetrator. Thei di,nt speak good english and I think this was their best hand of choice. Do,nt book this hotel if you a proficcient in Russian.
Elena (8/5): Very good -
Koka (10/5): - Good
Koka (10/5): - Good
Dmitrii (8/5): Very good -
Alihan (10/5): Exceptional - Great
Valerii (5/5): Passable - If you need a place to sleep for cheap price - it is good choice. Room wasn't clean. Breakfast was terrible. Wi-Fi was very slow. You can't work here.
Verified traveler (10/5): Super - Way better than the reviews previous state would stay again
Purple_27 (7/5): Good -
Dominic (5/5): fancy hotel but lacking in organisation - very pretty, luxury. poor organisation. i got told I could stay an extra day that I had requested at first, not just once but twice. 15 minutes before 12 I was told I had to leave that same morning. also, the laundry is very expensive, about the same price as your room.
Aseel (10/5): Exceptional -
Dimitrish81 (8/5): It's worth its money - Breakfast was adequate and rooms were clean and comfy as depicted. Beyond that the hotel is located next to central highway with a big parking in case you rent a car as in our case Breakfast could be improved and have more choices as we speak for a 4 star hotel. One night we did not have hot water!