Smile Hotel Kumamoto Suizenji

Location: 1-2-20 Suizenji, Kumamoto, jp

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Restaurant
• Lift / Elevator
• Ironing service
• Massage services
• Shared kitchen
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Free wired internet
• Internet access
• Reception hall

Guest Reviews

• Verified traveler (10/5): - 特にありません。
• Meander53747666619 (8/5): Great Value, Nice Staff, Few Frills - We stayed here for 10 days in late July-early Aug of 2024 and had a overall wonderful time. The rooms were clean, the beds comfortable, and the staff excellent and friendly. Most of the staff didn't speak English, but neither did we speak Japanese and everyone was so polite and willing to work with us to figure it out! Don't forget to look for your handwritten note from the staff (with origami figure!) when you check in. There's a lot to like about this little hotel, but also a lot that may be off-putting at first to U.S. (and other Western) travelers. First off, it's small. My 6' son had to watch his head going through the room doorways, lol. There's very little space in the compact rooms, but they are efficiently laid out and comfortable. Each room has a desk, TV, and refrigerator and these were in good working order. The free wi-fi was adequate for the basics, but don't plan on streaming videos or playing games on it. The bathrooms are similarly very small with little room for toiletries, etc. Staying here was a bit like living in a camper or RV for a while. Another odd thing is that, other than on the first floor, the hallways are not air-conditioned as the hotel does not have central air--each room has an individual split unit. [Side note-each room a/c unit has a warning on it that setting it below 25 C may result in leaks/water dripping from it. We routinely kept ours at 20 C and had no problems]. Perhaps the oddest thing is that the rooms are only fully cleaned every third day (unless you request it b/c of an issue/spill) and you need to put your used towels &wash clothes outside your door each morning in a small hamper to get replacements stocked in the room. However, if you are willing to roll with the local customs, you'll find this is one of the best value hotels you can find. We spent just under $74 per day for our room, which included a free breakfast and a daily free 'welcome' beverage in the first floor lounge. The lounge also has massage chairs and a few tables where you can sit and relax. If you want to have dinner at the first floor restaurant, you have to make a reservation with the front desk--we never did this b/c it took us a while to figure out why the restaurant never seemed to be open. Besides, we were enjoying the other great options nearby and in the city. There are coin operated washers and dryers in two separate small laundry rooms which we used with no problem. The hotel does allow smoking on some floors, so be sure to specify non-smoking rooms if you want to avoid the smell of cigarettes. So, great value, clean and bug-free rooms, and wonderful staff. On top of that, it's an amazing location. You are a short walk from the city tram that takes you to all major tourist sites in the city and an even shorter walk to the Suizenji train station. The commuter train rails run right behind the hotel, which some other reviews have mentioned as a problem, but we honestly barely noticed it as we were on the sixth floor and the trains are very quiet. You are also a short walk from a 7-11 and Youme Mart (grocery store) as well as excellent local restaurants (Teppan, 1st Avenue Coffee and Bread, the beignet truck outside Suizenji station). We would definitely stay here again.
• ERIKA (10/5): - 全ておいて満足できるホテルです。 朝食がとても美味しかったです。
• Shogo (10/5): - いいと思う
• Séverine (10/5): - I do not wish to leave a detailed comment. A few words: the staff are very pleasant, the place is clean and the free-access massage chairs are incredible.
• かつみ (8/5): - スタッフの皆様の応対が良くて、また利用したいと思いました。
• Naoya (10/5): - シャンプーバー、22時までビールとコーヒー飲み放題、お部屋にメッセージがあったりと、少し古いホテルを改装した雰囲気ですが、それを大きく上回るサービスの良さがあります。
• Verified traveler (10/5): - ネット予約のホテルの外観の写真があまり良いイメージでは無いように感じましたが、立地が良かったので予約しましたが… スタッフの方の対応もとても良く、お部屋も清潔な感じでした。外観もイメージとは違ってました。無料のコーヒーやシャンプーバー、カイロなどサービスも良かったです。カイロは翌日の娘の受験会場で使わせて頂きました。 又機会があれば利用させて頂きたいと思います。
• Taro (10/5): - 仕事で宿泊しました。市電とJR駅に近くて移動には便利。近くにコンビニもありますが、繁華街からは離れています。室内は綺麗で清掃もきちんとされていて良かったと思います
• HARUYOSHI (10/5): アットホーム雰囲気でした - 素泊まりの1泊でしたが、チェックインの時からフロントの方の対応は良く、気持ち良く滞在できました。ウエルカムドリンクのサービスや、マッサージチェアが置いてあったらりして、楽しく過ごせました。
• Mayumi (10/5): - ホテル自体は古いホテルでしたがとにかくどのスタッフの方々の丁寧さに気持ち良く過ごさせて頂きました。 また是非お世話になりたいと思うホテルでした。
• hideo (10/5): 宿泊に最適な宿。 - スタッフの対応が親切丁寧。朝食も質量ともに満足。次回も泊まる予定。
• Verified traveler (6/5): 清潔感ある宿 - 掃除が行き届いているなと感じた。 部屋は綺麗に保たれてました。 水の音と風の音が少しうるさく感じた。
• Verified traveler (10/5): - スタッフさんがよかったです。
• Verified traveler (10/5): - 気さくに話してくださって 楽しい滞在になりました。 朝食も美味しくいただきました。
• Verified traveler (8/5): 総合評価 - 満足だった点 スタッフの皆さんが丁寧で親切でした。公共機関の案内や食事の案内等細かいところまで気遣いをしていただき快適に過ごせました。 残念だった点 コンセントが使用できず空気清浄機がすぐに使えませんでした。チェックイン時に教えていただければ助かりました。 机用の椅子が固く長時間のパソコン作業が行えませんでした。仕事もしますので適した椅子をご用意いただけると良かったと思います。 オットマンがあると助かりました。足が伸ばせず窮屈な思いをしました。
• Verified traveler (8/5): - Comodo per i mezzi ,camera con buono spazio ,buono spazio comune
• Verified traveler (10/5): - The smile hotel was in walking distance from the train station and tram stop the staff were so friendly
• Verified traveler (4/5): - Check in hotel staff not friendly. Room very dirty. Noisy and very small room. Near the train railway. But bed are comfortable.
• Li Ling (6/5): The room waa clean. Toilet is abit small though. - When entering the hotel, the lobby loioks messy and dim. The room was clean. The staff were helpful.
• Mansour (6/5): Nice Stay at smile hotel - the hotel in overall is good but it is only suitable for couples, not a family. The room is too narrow and doesn't include any facilities for babies.
• hckok77 (10/5): Book early for great value - Hotel close to the Shinsuizenji JR n tram station, i booked 45days early to get the great offer of almost half price. room not new but clean, toilet site no heater; room size r big compare to most single room. 2 free PC w fast internet access place in front of reception

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