Shinwaen

Location: Uchinomaki 1354, Aso, jp

Star Rating: 3 Stars

Property Type: Ryokans

About this Property

Important Information

Policies

Check-in: 04:00 PM - 06:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Electric bicycle charging station
• Parking
• Non-smoking rooms
• Air conditioning
• Terrace
• Family rooms
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Sauna
• Massage services
• Non-smoking throughout
• Kid meals
• Public Bath
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Key access
• CCTV outside property
• Thermometers for guests provided by property
• Free wired internet
• Golfing on site
• Self parking (surcharge)
• Offsite parking discounted rates available
• Spa tub (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Japanese garden
• Horse riding nearby
• Electric bicycle charging station
• Charcoal grill

Rooms Available

• Japanese-Style Room

  The family room offers air conditioning, tatami, as well as a shared bathroom featuring a bath and a bidet. The family room features a tea and coffee maker, a safe deposit box, yukata, heating and a flat-screen TV. The unit offers 2 futons.

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • DVD player
  • Toilet
  • Heating
  • Electric kettle
  • Bidet
  • Hypoallergenic
  • Toilet paper
  • Books, DVDs, or music for children
  • Trash cans
  • Shower cap
  • Yukata
  • Socket near the bed
  • Adapter
  • Mobile hotspot device
  • Smoke alarm
  • Key access
  • Tatami (traditional Japanese flooring)

• Japanese-Style Room

  The air-conditioned family room provides a flat-screen TV, tatami, a tea and coffee maker and a safe deposit box. The unit offers 2 futons.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • DVD player
  • Toilet
  • Heating
  • Electric kettle
  • Bidet
  • Hypoallergenic
  • Toilet paper
  • Books, DVDs, or music for children
  • Trash cans
  • Shower cap
  • Yukata
  • Socket near the bed
  • Adapter
  • Mobile hotspot device
  • Smoke alarm
  • Key access
  • Tatami (traditional Japanese flooring)

• Japanese-Style Room

  The family room features air conditioning, tatami, as well as a shared bathroom boasting a bath and a bidet. The unit has 2 futons.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • DVD player
  • Toilet
  • Heating
  • Electric kettle
  • Bidet
  • Hypoallergenic
  • Toilet paper
  • Books, DVDs, or music for children
  • Trash cans
  • Shower cap
  • Yukata
  • Socket near the bed
  • Adapter
  • Mobile hotspot device
  • Smoke alarm
  • Key access
  • Tatami (traditional Japanese flooring)

• Japanese-Style Room

  The family room provides air conditioning, tatami, as well as a shared bathroom featuring a bath and a bidet. The unit offers 2 futons.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • DVD player
  • Toilet
  • Heating
  • Electric kettle
  • Bidet
  • Hypoallergenic
  • Toilet paper
  • Books, DVDs, or music for children
  • Trash cans
  • Shower cap
  • Yukata
  • Socket near the bed
  • Adapter
  • Mobile hotspot device
  • Smoke alarm
  • Key access
  • Tatami (traditional Japanese flooring)

• Japanese-Style Room

  The family room provides air conditioning, tatami, as well as a shared bathroom featuring a bath and a bidet. The family room offers a tea and coffee maker, a safe deposit box, yukata, heating, as well as a flat-screen TV. The unit offers 3 futons.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • DVD player
  • Toilet
  • Heating
  • Electric kettle
  • Bidet
  • Hypoallergenic
  • Toilet paper
  • Books, DVDs, or music for children
  • Trash cans
  • Shower cap
  • Yukata
  • Socket near the bed
  • Adapter
  • Mobile hotspot device
  • Smoke alarm
  • Key access
  • Tatami (traditional Japanese flooring)

• Japanese-Style House with Open-Air Bath - Annex

  Featuring a private open-air bath and a flat-screen TV. There are annex houses that are fitted with tatami (woven-straw) flooring and traditional futon bedding, or ones with Western beds and tatami area. They will be selected at check-in (subject to availability).

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • DVD player
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Bidet
  • Hypoallergenic
  • Coffee machine
  • Terrace
  • Clothes rack
  • Toilet paper
  • Books, DVDs, or music for children
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Adapter
  • Mobile hotspot device
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Tatami (traditional Japanese flooring)

Guest Reviews

• Volker (10/5): - An utterly magnificent ryokan experience. The property features two private onsen baths in addition to two further open-air onsen, offering a serene and deeply immersive atmosphere. The half-board arrangement includes an exceptional, exquisitely prepared multi-course dinner that elevates the stay to a true culinary journey. The hosts are wonderfully charming and attentive, going above and beyond to ensure every guest feels genuinely welcomed and at ease. The location is highly convenient, situated directly along the Aso Bus Loop 1, making it easily accessible. Altogether, this is authentic Japan at its very finest—an unforgettable and truly sensational experience. Ryokan has futon matress - people with baxk problems take care
• giusy (10/5): - Pulizia, struttura della tipica casa giapponese con vasca privata
• JOJO XIN YI (9/5): - the strawberry milkshake was superb!! I wish there was unlimited supply all day long for the strawberry milkshake! i can taste it when a drink is artificial or full of organic homemade quality~ the lady boss is also very friendly & patient and so helpful to help with the guest on their luggage. She is almost like a superwoman! Love their dinner claypot rice too - which now I understand why on reviews people kept talking about their rice - u just have to try it to understand. I wished the onsen could have a little renovation to make it more upscale~ its clean but basic currently.
• Gabriele (10/5): - An amazing oasis, we are glad we stayed for two nights. Food is amazing and so is the entire staff. A great place for exploring the area and Mt.Aso National Park. The onsen was beautiful. Nothing to complain or improve.
• Emi (9/5): 親和苑を選んで大正解でした！ - 滞在した離れは緑に囲まれ静かで、部屋は広くてのびのび過ごせて、 露天風呂も朝は小鳥の声を楽しみながら入れました。 特に、朝夕の食事はとても美味しくて、満足しました。 夕食はとても美味しかったのですが、温かい物が続いて出され、早く食べなければ勿体ないと気ぜわしかったのが残念でした。（もう少しゆっくりとお願いしましたが、難しかった様です） 夕方は寒かったので本館の家族風呂に入れて頂きましたが、ドライヤーがなく、雨の中離れ迄取りに戻ったのが残念でした。（本館滞在の方は、外に出なくて良いので問題はないのでしょうが）
• Meng-I (10/5): - 溫泉非常的不錯，不論是私湯還是公共浴場，整個氛圍很好很日式，住完非常放鬆
• Guest (9/5): -
• Aurelie (10/5): -
• Renate (10/5): -
• Chi Fung (9/5): -
• Guest (8/5): -
• Charlie (10/5): - The staff were very kind and attentive. The food was exquisite. We had a beautiful stay.
• BENG KIAN (10/5): Interesting and surprising find in Aso. Dinner and breakfast was excellent . In room onsen was great and the staff magni - Interesting Onsen property
• VANDA (9/5): -
• Markus (10/5): -
• ANNE CATHERINE (10/5): Calme, nature et charme d’un ryokan - Un havre de paix ou l’on retrouve la gentillesse et le sourire du personnel. Le dîner et le petit déjeuner sont incroyables. Une grande variété de mets délicieux ! Les chambres sont spacieuses et confortables. Il y a 2 onsens intérieurs privatisables et des onsens extérieurs magnifiques, hommes et femmes séparés.
• Yamada (8/5): -
• Samantha (10/5): - The staff were very welcoming and kind. The meals are an exquisite experience. The ryukan experience itself is wonderful.
• Samantha (9/5): - Staff are exceptional, food is exqusife, Outdoor onsen is serene Nothing
• Medutis (10/5): -
• Masaaki (10/5): 最高でした - 清潔で風情があり、お風呂も良く、非常にリラックス出来た。
• Ana María (10/5): Increíble! Recomendado una estadía mínima de tres días :) - Todo! Una experiencia única e inolvidable. La arquitectura y el diseño interior y exterior del lugar, la amabilidad del personal y la comida (nos enteramos allí que son parte de la guía Michelin) todo es maravilloso. Las habitaciones son enormes y aunque pensamos que los futones iban a ser incómodos en realidad fueron las noches en las que mejor dormimos en nuestro viaje en Japón. Hay dos onsen dentro del edificio principal que son mixtos y se pueden reservar. Lo que nos dio la experiencia de un onsen privado. Al ser privado no hay ningún problema con tener tatuajes (es un tema que hay que tener en cuenta en Japón) o con entrar hombres y mujeres al mismo tiempo. Es perfecto para familias también. Los onsen exteriores son de ensueño. La decoración del jardin es hecha pensando en cada detalle. El de los hombres es ligeramente más grande (un poquito más lindo también ;) que el de las mujeres. En el mismo jardín hay un sauna por un precio adicional. El personal y la comida con fabulosos. Nos hicieron sentir como en casa. Muchas gracias a todos 💚 es más fácil venir en automóvil. Nosotros viajamos en tren y bus y las rutas/horarios son limitados. Además la zona alrededor del ryokan tiene mucho para explorar. La manager del ryokan nos ayudó a conseguir taxis, sin embargo para nuestra próxima visita planearemos ir con automóvil.
• Romain (10/5): - Personnel aux petit soins ! Tout était parfait ! Le ryokan est magnifique, les onsens au top ! Et super diner ainsi que petit déjeuner !
• Stefano (8/5): Great place and lovely staff - Amazing staff Well equipped Huge room Food was really good It is winter time and it's always difficult to warm the all the rooms with one A/C. Expect to have cold bathrooms or toilets. Besides that we loved staying here.
• a (10/5): -
• CHUN JU (9/5): -
• Yousuke (8/5): 宿の雰囲気が良く、もう一泊したかったです。 - 部屋の雰囲気とお風呂の雰囲気が良く、料理も美味しく頂きました。特に朝ごはんは、味・量・見た目・種類が多いい等、特に印象深かったです。 和室でしたので、年に勝てず布団に慣れていなくて、腰が痛かったですが、朝風呂にゆっくり入って養生をしました。
• AYANO (10/5): 最高です。 - 温泉の湯加減、ロケーション文句なしです。朝食、夕食共にクオリティーが高く、大変満足いたしました。また、中庭に図書蔵や保護猫の小屋や囲炉裏などがあり、一泊では堪能しきれず物足りなく感じるほどでした。夫共々愛猫家なので、ずっと愛でていたかったです。
• Stamena (10/5): The owner, the ryokan and its bath plus the outstanding kaiseki dinner in my room are unforgettable! - Such a friendly owner. I have arrived earlier than planned, around 5 pm and she asked me if l want to have dinner and even prepared delicious kaiseki courses and breakfast the next day. I have never experienced such a flexibility before! The interior is beautiful and the bath in a stunning setting! Nothing
• Kristina (10/5): -
• Hui Min (10/5): True to the reviews, this ryokan is a beautiful place to stay, offering fantastic food and a wonderfully traditional exp - Beautiful traditional ryokan experience. Nothing!
• mutsuko (10/5): 最高 - 食事が素材を、大事されて，素朴で大変美味しくいただきました。 なかった
• JUNJI (7/5): -
• Clement (9/5): Joli ryokan et personnel agréable - Belles chambres et hôtel très bien équipé Le personnel est très gentil et attentionné Mention spéciale pour le repas du soir qui était délicieux Bains très sympas Un peu bruyant
• לביא (10/5): -
• Isabella (10/5): De mooiste beleving van onze Japan reis!! - Dit moet je als je in Japan bent gewoon meemaken,dit is echt Japanse gastvrijheid ten top! Mooie kamers en super service en het eten was voortreffelijk,ze hebben zelfs een Michelin benoeming! De privé onsen is geweldig mooi! De mooiste beleving van onze vakantie! Geen minpunten
• Simon (10/5): A magical stay at Shinwaen - Shinwaen ryokan is a wonderful getaway that feels remote but is still close to all the amenities Aso has to offer. We stayed in the houses located in the garden area, near to the public onsens but with a small one of our own. We celebrated our 20th wedding anniversary there and could not have wished for a better stay. The house was amazing, the food was utterly incredible and the staff were about as pleasant and helpful as it’s possible to be. Some of the fixtures and fittings are looking a little worn, but that’s no real complaint as it adds to the charm
• Heejung (8/5): - 온천이 좋았음 조식이 맛남 침구가 별로 11월인데 방에 모기가 있어 물렸다 료칸치고 세심한 서비스는 없다 결론은 나쁘진 않으나 가격 대기 만족도는 떨어짐
• Kim (10/5): -
• Wontae (8/5): 전통 료칸에서의 하루밤 - 식사와 담금주. 온천이 좋았습니다. 옛 집이라 방음이 안되고, 추워요.
• Bronwyn (8/5): -
• Thibault (7/5): -
• Clément (10/5): -
• Steven (9/5): I would come back. - Food was excellent with very accommodating staff. Newer ryokan but still had a nice atmosphere to experience a stay in a Japanese Ryokan. Nothing
• Jan-Erik (10/5): - Beautiful house Very traditional ryokan Great food Great people ——
• Begoña (9/5): Increible - La restauracion y el onsen. Nada
• Jung (10/5): -
• SUZUKI (9/5): お料理最高！ - お料理！最高でした。 トイレの電気のセンサーが切れるのが早くて真っ暗になった。怖かった。
• Shu Hsien (10/5): 服務態度超好，食物也很好。 - 整體建築很有味道 溫泉浴池在戶外太多蟲子反而不敢泡
• Jing Kun (8/5): -
• Shu Yu (9/5): -
• ITOKO (10/5): 私達にとっては最高のお宿でした〜❤️ - お料理がすばらしく、また接客して下さるスタッフ皆様親切で良い旅になりました。 お庭も素敵でした😊 高齢の母(９０歳)には温泉までの階段(本館)がちょっと心配でした。 日頃から元気な母は、幸い苦も無く上り下りしてましたが、足元に不安がある方にはちょっと厳しいかもしれません。
• Nikola (9/5): Tattoo-friendly and a great bang for your buck! - A wonderful place to stay, conveniently in town, however it's impossible to tell once you are inside the ryokan. The room is very comfortable and well maintained. Be aware if you are in the main building you can hear some activity from staff/other guests however only up until about 10pm. The staff were very courteous and welcoming and spoke fluent English. The meals were fantastic and of very high quality! I have stayed in other ryokan in Aso previously but this was by far the best quality (and bang for your buck!). It was my first time using an outdoor onsen, and tattoos are permitted. I was very grateful because many other ryokans forbid tattoos unless they are in private baths. The outdoor area was wonderful, I wish we had stayed an extra night simply to enjoy the other amenities at this ryokan.
• Enea (10/5): Exceptional -
• Aimin (10/5): A nice, friendly, delicious, elegant hotel. - A nice, friendly, delicious, elegant hotel.
• Suzanne (9/5): Great Snow Out in Las Vegas is quite an along which she will water flowers - I wanted my husband to experience a true ryokan and Shinwaen delivered the experience. The room was very roomy with a separate bed area and spacious living area, the onset was great with an option for outdoor or indoor spa options. The dinner and breakfast was a delicious traditional Japanese kaiseki menu. This had to do with the location of the ryokan that there wasn't a regular taxi stand. I didn't realize how difficulty it would be to obtain a taxi until I decided to reserve a taxi the morning of our departure. There was no taxi (it was thought that I could explain it, the Shinkansen directive and
• Saunders (10/5): Exceptional -
• Jasper (9/5): Superb -
• Parawee (10/5): Very relaxing and happiness staying - Very nice and eagerly staff Beautiful and peaceful place to stay We enjoyed private onsen in the room very much. Very delicious and neat dinner and breakfast None
• Ritch (10/5): Exceptional - Very nice room. Private Onsen is the best.
• Sebastian (7/5): Good - The dinner / breakfast Room was a little small
• Michal (10/5): Such a wonderful place we enjoyed staying in (one of the best in our trip) - I was not fully sure what to expect and I was so happy I chose this lovely place. Magic place within the city that once you go in, you find a wonderful special place. The big wooden door are opened and you enter into the past. all is wood, Japanese style, very well decor and design. staff are amazing! they will do all they can to help, serve and welcome you. The room we had was in the main building, Japanese style, tatami area that was ready for teatime, heated, just perfect. There are public onsens and 2 privet ones. all seems very nice to enjoy them. we did not eat in house this time. We only had one night, and I would Easly be happy to stay more. we loved this wonderful place. nothing!
• Saikaew (8/5): There are too few public baths in the onsen. There should be a barrier because the weather is very cold. - The staff were friendly and helpful. Its location near the cemetery scared me.
• Paul (9/5): Superb -
• Barry (8/5): Very good - Lovely interiors and gardens and nice range of private / shared onsen. Very warm and comfortable room with views of the mountains around. Friendly and helpful staff, very nice breakfast. Convenient for walking into the town centre for izakayas etc. Not a problem for us, but less a rural location and more edge of a small town, depending on what you are looking for.
• Shawn (8/5): Very good -
• June (10/5): Really great stay at a good price! - This was a great ryokan at a good price! We really enjoyed our stay here, and the staff was very helpful. We even got welcome beans at check in. We had a big room with tatami mats and futons, and a low table with chairs. The room also had a toilet and washing room, but you had to use the public or private onsen to shower. That was more than fine for us, as we really enjoyed the private onsen. There is no booking system, you can just use it when it is available.
• Yoshi (10/5): Exceptional -
• Zhi (9/5): peaceful and delicious - The food was excellent - thoughtful and well-prepared. Room was clean and comfortable. The private onsen temperature could've been better moderated as it was a little too hot.
• See (9/5): Superb - The onsens at the adjacent building were really nice and usually empty so it feels like we had our own private onsens all the time. The kaiseiki dinner is a selection of dishes prepared with local ingredients and is highly recommended.
• Stephanie (10/5): Exceptional -
• Katarzyna (10/5): Exceptional -
• Eman (10/5): Exceptional - The staff are very professional and organized. I really appreciate that they took my special requests seriously. The service is superb. The place is so beautiful, spacious and clean. The food is great.
• E_s_67 (10/5): Beautiful, authentic and traditional place to stay with private onsen - We can only recommend this beautiful, authentic, traditional place to stay. I stayed here with my daughter on a road trip. You are so lovingly looked after here and the house gives off a relaxed and healthy atmosphere. You should have some curiosity for Japanese lifestyle and be able to communicate flexibly with Google Translator.
• Wasin (9/5): Superb - private onsen
• Attapon (10/5): Exceptional - Excellent and Professional service
• Yao-jen (10/5): Exceptional - It is worth every penny you spend.
• Sally (10/5): Spacious ryokan with great facilities and good food. Will definitely want to revisit and stay more days ❤️😊👍 - Very personalised with Chinese speaking assistant assigned to us. Love the facilities as we have our private onsen and a public one. The extensive of courses during dinner and breakfast are amazing good 😊 Wish we can have more time for dinner 😁
• Howard (8/5): Good and will recommend if you ok with the grave - Clean and friendly staff Next to hospital and grave
• Snxo_ (10/5): Exceptional -
• Phek (7/5): Good -
• Pornchai (10/5): Worth it! - "We had an exceptional stay. Gratitude to the entire staff for their generous and kind assistance. The outdoor onsen is fantastic, and the breakfast/dinner is truly delightful. While they primarily speak Japanese, Google Translate proved helpful. You might have to use taxis to get there or you can take a bus. It’s worth!
• Kl (10/5): It was an amazing stay- the staff provided great hospitality. Great local food, recommended to book the breakfast& d - Hot spring & private bath facilities, good food, great place to relax after a day’s hike!
• Ana (10/5): Exceptional -
• Pales (10/5): Exceptional - Actually everything the onsen/hotel provided. Private onsen was too small for a larger people or group, but I can hardly complain. I still recommend the place wholeheartedly.
• Runyu (10/5): Exceptional -
• Rcb (10/5): Wonderful - The Japanese-style room was spacious, clean and comfortable. The property has public hot springs for men and women as well as two private hot springs. Everything you need to enjoy them is provided. The staff is amazingly patient and hospitable. I was greeted warmly upon arrival and provided with a welcome drink and snack. The staff carried my luggage up the stairs to my room. I wish I had spent more than one night here and very much look forward to returning in the future.
• Sin (10/5): Exceptional - Everything is perfect. The service is fantastic. The food is delicious and innovative.
• Jennie (6/5): Nice, but rushed. - The food was delicious. The room and gardens pleasant. The outdoor onsen was very nice. We had only one night here. First time in a ryokan and we found it to be very rushed. Checkin was by 6 and thats what time we arrived. We were rushed out of the car, into our room, then told dinner was in 10 mins. We rushed an onsen then were rushed to dinner. The morning was very similar and then we checked out. It was a nice place overall, but the staff seemed very intense with minimal explanations (especially in English). I suggest if you are staying here checkin as early as you can for a more enjoyable stay.
• Lucy (8/5): Very good -
• Yi (7/5): nice - quite environment a bit smell in the room
• Somchai (10/5): Exceptional -
• Pui (10/5): Exceptional -
• Wu (8/5): A beautiful traditional Japanese style hotel with a bit remote location and pricey dinner charges - very sizable traditional Japanese room with beautiful gardening and outdoors/indoors hot springs. The staff service are good but the hotel has rules with less flexibility. The location is not close to Aso station but can be accessed by local bus. The meals are nice but quite pricey compared with outside restaurants.
• Sarah (9/5): Superb -
• Junlu412 (10/5): Exceptional -
• James (10/5): A great ryokan experience - Everything. Breakfast was great. Made me wish we had ordered dinner! Staff asked us to put away our tatami mats and bedding in the closets before checkout. Seemed strange since the closet also contained all the unused bedding since the room is rated for 4 guests
• Peifen (9/5): Superb -
• Verified traveler (10/5): - The food was awesome, the in house onsen was great
• Imke (10/5): Great Get-Away - The entire stay was amazing with the best food we had during our stay in Japan. The hot spring was authentic and enjoyable. I will go back there if I get a chance!

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