HA San Mateo Suites

Location: 21 Calle de San Mateo, Planta 2, Madrid, Madrid, 28004, Madrid, ES

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - anytime

Check-out: 11:00 AM

Instructions: The front desk is open daily from 10:00 AM - 8:00 PM. The front desk is staffed during limited hours.

Amenities & Facilities

• Free WiFi
• Wheelchair accessible
• Front desk (limited hours)
• Housekeeping on request
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Double Room

  1 Double Bed

  Internet - Free WiFi 25+ Mbps

  Entertainment - Smart television

  Food & Drink - Espresso maker and minibar (fees may apply)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Desk, guidebooks, and wardrobe or closet

  Comfort - Air conditioning and heating

  Need to Know - Housekeeping on request

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Espresso maker
  • Free WiFi
  • Bedsheets provided
  • Smart TV
  • Guidebooks or recommendations

• Single Room

  1 Large Twin Bed

  Internet - Free WiFi 25+ Mbps

  Entertainment - Smart television

  Food & Drink - Espresso maker and minibar (fees may apply)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Desk, guidebooks, and wardrobe or closet

  Comfort - Air conditioning and heating

  Need to Know - Housekeeping on request

  Non-Smoking

  Max Occupancy: 1 (1 Adults)

  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Espresso maker
  • Free WiFi
  • Bedsheets provided
  • Smart TV
  • Guidebooks or recommendations

• Triple Room

  1 Queen Bed and 1 Twin Bed

  Internet - Free WiFi 25+ Mbps

  Entertainment - Smart television

  Food & Drink - Espresso maker and minibar (fees may apply)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Desk, guidebooks, and wardrobe or closet

  Comfort - Air conditioning and heating

  Need to Know - Housekeeping on request

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Espresso maker
  • Free WiFi
  • Bedsheets provided
  • Smart TV
  • Guidebooks or recommendations

Guest Reviews

• mailys (8/5): - Quelques points d’amélioration qui pourraient faire de cet hôtel une petite pépite centrique: j’ai été réveillée au petit matin par les bruits des conduits d’eau/d’aération, vraiment dommage car l'hôtel et la literie sont très confortables à part ça…! Autre point à changer très rapidement: la chambre avait une diffusion aromatique qui sentait beaucoup trop fort, j’ai dû le mettre dehors et garder la fenêtre ouverte pour pouvoir avoir un niveau d’odeur acceptable.
• Ovidio Carlos (8/5): Buena opción - Hay una tienda 24/7 con comida ligera. La habitación muy limpia, aunque muy reducido el baño.
• Adrián (10/5): - NA
• CARLOS (6/5): - Unique property.
• Mariana (8/5): Excelente ubicación - Lugar con excelente ubicación. Lo único es que el mostrador no es 24 horas (detalle que pasamos por alto) y que el baño es pequeño. Fuera de eso, un buen lugar para hospedarse.
• John (2/5): - The room was dirty and fixtures were broken . The bed and pillows were stiff. The TV was placed above the door. Another guest tried to break into my room at 2 AM. It was the worst hotel I’ve ever visited.
• Jose miguel (8/5): - Buena ubicación, calidad, precio aceptable
• Pablo (4/5): - Demasiado caro para lo que ofrece, se escucha el ruido de otras habitaciones. No vuelvo a repetir
• Octavio (8/5): - Buena atencion del personal, check in rapido y muchas opciones de entretenimiento a pie
• JAVIER SANTIAGO (8/5): - El baño es minúsculo y está unido al dormitorio.
• David (8/5): - Overall it was a pleasant stay. Room was a bit small for my liking but if you want a convenient location in the city to just sleep & shower, this place is perfect. Walls are pretty thin so don’t plan on sleeping in because you’ll most definitely be woken up by everything going on outside your door.
• MIRIAM (2/5): - Las camas de 180 me parecen tercermundista igual que el colchón de muelles y el WC sin estaractor. Las habitaciones minúsculas i se hoye como un diluvio cuando alguien se ducha.
• Eugene (10/5): - Rrr
• MARGARET (8/5): Great place to stay - Great central place to stay.
• Verified traveler (8/5): - Front desk was very helpful. Printed some museum tickets for us and switched our room to a street view room with a balcony. The room was large, comfy, and lovely.
• Marianne (8/5): Better than expected, on a good location - I was pleasantly surprised of the pretty comfortable double bed in my room. The mattress felt like a memory mattress, but don't know if I'm right? I was pretty tired and was able to sleep without interruptions throughout the night, and much longer than expected, so that was a welcomed, unexpected experience. No noise either, as my window was facing the inner yard away drom the street, and for sure also due to the time of the year when no major tourism was occurring, it was quiet. So, all and all, a good experience. Just one side note about the service bought through the hotel - the pre-ordered breakfast, that was a disappointment. No coffee. No other hot drink/tea either. Had I known it's not included (as the gluten-free option did not mention anything about that) I certainly wouldn't have bothered to order anything. I enjoyed my breakfast in a cafe instead on my way out..
• Linette (10/5): Buen hotel - Buen hotel
• Valtteri (8/5): Great value - This 1-person room was cheap and at the best location = great value, if you do not plan to spend a lot of time in the room. You can walk anywhere in the center from here, but also really easily take the metro to go further (incl. to Barajas Airport). Room itself was really basic, but everything worked, including self-check-in around at 9:30 PM. Some things to consider: -The noises of other rooms can be heard pretty well. Didn't bother me, but there is always a risk of a noisy neighbor :) -WC of this 1-person room doesn't have a door, it's in the same space with the bed.
• Jose (8/5): - Property is clean, well located, good staff but extremely small rooms! Specially beds and bathrooms!
• Marina (4/5): - La habitación nos gustó, era pequeña pero para dormir no hace falta más, el problema lo tuvimos con la ducha, aparte de que las manivelas estaban rotas no hay nada ni nadie que explique el funcionamiento de estas, así que llamamos al número que ponia en la página para que nos diesen una solución o nos ayudasen y la respuesta del que nos atendió que fue el encargado fue que él iba a ayudarnos pero que si la ducha sí que funcionaba bien teníamos que hacernos cargo de los gastos del taxi que lo traía hasta el hostal, no pareció insultante y muy poco profesional. Porque en primer lugar para la cantidad de habitaciones que hay debes tener servicio 24 h. Porque cualquier urgencia puede ocurrir y segundo nosotros pagamos por una habitación y un cuarto de baño privados y lo mínimo es que todo esté en perfectas condiciones si no es así, son el hotel quien tiene que hacer lo imposible por buscar solucion. Lo demás todo bien.
• Alessandra (6/5): - Vicino alla metro, comodissima posizione, vicino al centro, quartiere vivissimo, ricco di ristoranti, pub, servizi. L'albergo facilita il check in ed ha un servizio di deposito bagagli a pagamento (2 euro) fino alle 19. C'è possibilità di prendere il caffè in un ambiente con tavoli. C'è un piccolo frigo anche in camera. Sono stati gentili e disponibili. Purtroppo i letti matrimoniali sono tutti 1 piazza e mezza. Noi abbiamo avuto una camera veramente tanto tanto piccola, con affaccio interno. Soffocante. Anche il bagno era estremamente piccolo, perdita acqua dalla doccia. Molto rumore proveniente dalla gente che rientrava e poco educata, dal momento che eravamo attaccati alla reception
• Simon (6/5): Tiny room in noisy, poor repair. Good location - Hmmmm. Calling them "suites" is a stretch. The smaller room that we initially booked was very small. It was acceptable for a younger, single person but not a couple. Luckily the toilet valve was leaking, so the cistern topped up every two minutes, which was disturbingly noisy and the shower controller was broken, so we were moved to a larger, bigger room after one night. The vaccuum device in the toilet activated every five minutes or so, but at that point we'd given up on the property. The location was very good, the linen and bed clean and the recep guy very pleasant and helpful, but we'll not be using this or any other properties of this chain again.
• Marc (10/5): - Great and affordable stay, staff soo kind and helpful. definitely recommended
• Jaime (10/5): Just great - Was great and the people very friendly.
• Sara (10/5): - This property is really clean, staff is friendly and it’s super close to La gran via!
• Samuel (10/5): - Good location
• Zithzijanny (10/5): - Todo muy bien
• MARIO (10/5): - Buenas cosas solo se puede hablar de la propiedad. Muy limpio, cortes el personal y sobretodo muy atentos a las necesidades del cliente
• Amina (6/5): - Really nice location. The room was clean but very small and the beds weren’t comfortable.
• glo (10/5): - You can walk to Gran Via and touristic areas
• Luiggi (6/5): - Stayed there for 3 nights as a solo traveler. Location was convenient to the metro and walkable to most areas. Didn’t interact with staff much but they were super friendly and let me check in early. Room covered all your basic necessities and I appreciated the A/C and fast wifi. Keep in mind bathroom is private but no separate partition with room (didn’t mind as a solo traveler). Shower had a really great water pressure. Walls are a bit thin, where you can hear normal sounds from other guests (if you are a light sleeper, bring ear plugs). Overall it was a good place.
• Philmon (10/5): - You honestly cant get a better hotel in Madrid for the price that you're paying! Youre literally in the heart of Madrid. With that being said, most of the tourist attractions are walking distance. As far as the hotel room, it had a Comfortable bed, strong A/C (definitely a must if you're visiting during the summer), decent sized restroom with a great shower. This is the first place I would try to book if I come back to Madrid.
• Guilherme (4/5): O - Ar condicionado sem funcionar direito, a noite toda pingando e molhou minha mala
• Le Anrei Conrado (10/5): - Great choice and option very near the METRO Madrid and other tourist spots. safe walking even at midnight!
• René Krogsgaard (6/5): - The service at this hotel was very good, the staff was very helpful and nice, the rooms reminded me too much of a cheap 1 room apartment without a kitchen, and I feel like they tried creating a modern but cheap bathroom, instead of having the room rebuild properly
• James John (8/5): - Walking distance to various attractions, museums, parks around Madrid. Easy access.
• NAIRA (2/5): - I notified Expedia and hotel that. I will stay only 2 days instead of 3 days. I didn’t get a refund even though I requested 5 days before my stay. Location is good but propert is very old and dark rooms.
• Stephanie (10/5): - Todos fueron excelente
• Bartomeu (6/5): - Ruidosa entre hBitaciones
• ying nuo (6/5): - hard to find it
• Brenda (8/5): - Nos hospedamos con mi marido en San Mateo suites dos noches por vacaciones! Si bien hay una persona en recepción, el checkin fue rápido, lo hicimos online y no tuvimos problemas. La habitación y el baño eran un tanto pequeños pero su limpieza impecable, la cama super comoda y la ubicacion muy buena, nos manejamos todo caminando! Sin dudas volveria a hospedarme en caso de volver a Madrid.
• Mari (10/5): - Lovely stay thanks!
• Gema (2/5): - Falta de atención un teléfono al que no contestan información errónea en su página en la que se dice que hay atención presencial desde las 9 y allí no hubo nadie hasta las 10 En la zona de estar muchos palitos para remover el azúcar y ni un solo vaso En fin dudo que repita ni recomiende el sitio
• Olvido (8/5): - Nice, central and quiet
• Pedro (10/5): - Muy bien todo
• Hussein (6/5): Minimalistic - Very minimalistic room with basic necesseties. the walls are very thin, so you can hear a nail drop two rooms away.
• Marta (10/5): - Seconda volta in questo hotel: camera spaziosa, pulía, personale cordiale, posizione perfetta
• Naziha (6/5): - Exellent location!!
• Vicente Suarez (8/5): - Floor converted to suites in a traditional building. Adequate facilities in not so big room.
• Ian (10/5): - Great location near the metro but also walkable into the centre. Room clean and functional, staff very friendly and check on was easy. Would definitely stay again.
• Ian (10/5): - Great location near the metro but also walkable into the centre. Room clean and functional, staff very friendly and check on was easy. Would definitely stay again
• Pedro (10/5): - Tienen buena atención y se nota que se le da mantenimiento constante, el único inconveniente considero es que tienen un horario para el personal, quitando ese factor humano, pero aún así la persona encargada de recepción me atendió fuera de ese horario para que pudiera acceder a mi habitación sin ningún problema
• Veronica (10/5): - Clean, quiet and convenient. I would stay here again.
• Ignacio (10/5): - Muy recomendable y muy céntrico
• Carol (2/5): - Yucchh!
• Lia (8/5): - The property is super well located. Remote check in was easy and the only thing I struggled with a bit was opening the keybox that contained the keys to the room - but mostly out of my own lack of motor skills I guess. The room and bathroom are not super spacious but are correct for a 1 star hotel. Bathroom seems to be freshly renovated and room was not bad either. Has all amenities you need for a hotel that level. Bed is comfortable and shower has good pressure. The only issue I found was that indeed the room was not at all soundproof so you could hear the people in the corridor/other rooms. Perhaps not a good option for longer stays but for me who was there for just one night, it was amazing price/quality ratio.
• Diana Irina (8/5): - Esta muy bien el alojamiento, zona tranquila, tiene muchos detalles como nevera y secador en la habitación. La calefacción funciona muy bien y las zonas comunes de cocina y salon se agradecen. Se hecha en falta alguna mejora en la renovación o mantenimiento pero en general muy bien.
• Jhoanna (8/5): - Great central location, clean, friendly staff, coffee, tea and snack options are delightful to guests. Check-in after hours is confusing.
• Angel (10/5): - Excelente
• Nancy (10/5): - Very simple and small rooms, but in the great area of restaurants, shops and close to the metro. Very walkable and we felt safe everywhere. This is a no-frills place, but we slept well and thats what we needed. Thank you
• Marc (10/5): - Great place, great deal, fantastic location
• MIYUKI (8/5): - ホテル内がオイルヒーターで温まっていてよかった。
• Issac (4/5): - I like how you can hear everyone around you, their TV, toilet usage and their chatter :)
• Christophe (8/5): - Serviced apartments in central Madrid. Noisy daytime but good for sleeping only at night.
• Gerardo (6/5): No tengo opinión - Al final de cuentas no me hospedé aquí
• Alicia (10/5): - Excellent property.
• Oralia (10/5): - It's safe, clean, quiet! I loved the area , I saw childrens going to school , a supermarket nearby, everyone was friendly when I was asking for directions . You feel at home!
• Wenchella (10/5): - Clean and tidy. Near the places especially in gran via. Staff is excellent. Service is perfecto.
• Lenny (6/5): - Un lugar muy agradable
• Rudy (8/5): - For the price you get a clean room shower and all the noise around. This is a place to rest and go.
• Michele (4/5): Problème d’accès à l’hôtel (sans concierge) - Problème d’accès à l’hôtel. Le code de la porte de l’hôtel qui nous as été donné à l’arrivé… n’a pas ouvert la porte le soir ! (Pas de concierge). Heureusement que d’autre occupants qui avaient une clef électronique (qui ne nous avait pas été donnée) on pu nous ouvrir. Le lendemain soir, le code (et la clef électronique) fonctionnait. Par ailleurs le ménage n’a pas été fait le premier jour.
• Nadeen (10/5): - For a hostel it was very clean and unique. It was not to small for 2 people. I have been in smaller rooms than this one and I have to say this have been the best.
• Verified traveler (6/5): - Buena ubicación y precio muy razonable. Se encuentra en la planta segunda de un antiguo edificio
• Verified traveler (10/5): - Very nice property. Totally exceeded our expectations. Great location, 20 minutes walk to all major sites in Madrid. Quite street. Adequate sized rooms, everything is new, hardwood floors. The only kind of negative thing is the carpet in the hall, a little stained. Highly recommend this hotel.
• Verified traveler (10/5): - Good, budget hotel, with clean rooms and nice friendly staff. Not the largest room you will ever stay in but good central location and surprisingly quiet considering it's location.
• Nancy (10/5): - Great location. Super clean room. Wonderful shower. Superb staff. Excellent value.
• Jenna (8/5): Great hostel, highly recommended - I was positively surprised with my stay at this hostel. It was clean, comfortable and in a really good location for exploring the city. Memory foam pillows, clean towels and a coffee machine in the room. Receptionists speak quite good English and are welcoming. My only comment would be that a safe in the room or at reception would be a great addition as you don’t want to be carrying around your passport or all your cash when you are out and about. I would definitely stay again.
• Bill (6/5): - The location was wonderful. We had difficulty getting into the reception as you have to ring a buzzer, we were not aware of that so it took some time to figure out. Coffee or tea but not in great supply and selection was not good. Muffins were less than one bite.
• Lucy (10/5): Excellent hotel - Room was exactly what we needed. Cleaning daily and only a 5 minute walk from centre
• Oleg (4/5): OS - A room was clean, however very small. One day we had no hot water. Imagine to walk in may in Madrid without a shower. WIFI was solid , very slow.
• J (4/5): - The pictures you see on the website are not what you will see when you get there. The entire place smells like cigarette smoke, it is the first thing you smell when you walk in. The towels have the same smell and you don’t feel clean after you have taken a shower. The walls on extremely thin. Every time the front desk phone would ring I though it was in my room. You can hear everything outside your room and they can heat everything going on inside yours. They night I stayed here was very hot, my AC unit didn’t work, I went to look for the person I charge for the night and she told me she didn’t know how to fix it and even how to operate it, she said, “oh well”, Openkng the windows didn’t help, it was probably the worst night in my life. The room doesn’t have enough power outlets, the mini fridge was disconnected and a lamp was plugged in, this meant everything inside the fridge had gone to waste but. O one bothered to look and make sure everything was ok. The only way to look your room when you are inside is to use the key the provide for you, in an emergency if you can’t find your keys, you won’t get out. The only good thing about this hotel is the location. Very close to two metro stations.
• Jen (8/5): Great location - Great location, close to everything. Lits of restaurants and business to visit and close to several attractions. Very good customer service. The building and the rooms are small though but the bathroom was nice.Great for a 1 or 2 days visit.
• Sulin (6/5): - Noisy. Room right beside reception, could hear every phone ring and conversation.
• LUIS MERWIN (10/5): Great satisfaction - Satisfied , hotel has small room but comfortable with own shower and toilet , newly renovated look s like
• Sonia (8/5): - The hotel itself was simple and nice with 24 hour reception. Compared to others in Madrid for the same price that I stayed at, I liked this one better. They offered complimentary coffee and tea in the rooms. The shower's water pressure was strong and nice. The only thing was that the bathroom in our room was not flushed and it got clogged VERY easily. Oh, and the walls were a bit thin.
• Verified traveler (10/5): Excellent value for money - Great place to stay, excellent location and amazing rooms for the price!
• Paul (8/5): Great location, thin walls - Pros - right in the centre, en suite, super comfy bed. Cons - thin walls, slightly noisy street below, not easy to find (especially in the dark) Overall, would recommend to those looking for privacy on a budget.
• pauline (8/5): Great location close to metro - Location is great walking distance to grand via and shops. Shower is very small and becareful the hot water temperature is very hot. Very nice and helpful staff
• Borja (10/5): Great stay for location/price - All fantastic. Great staff and nice rooms. Perfect location. Just to point out the shower. It's a small bathroom but does the trick. The problem is in my room the drainage didn't work properly so just one shower meant a flooding of the whole bathroom and part of the outside even laying towels on the ground. You guys should fix that with a simple blocked toilet clean liquid.

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