Puma House

Location: Miraflores 742, Puerto Natales, cl

Star Rating: 9.3 Stars

Property Type: Hostel/Backpacker accommodation

About this Property

Important Information

Policies

Check-in: 02:00 PM - 10:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Family rooms
• Luggage storage
• Tour desk
• Car hire
• Non-smoking throughout
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Shared kitchen
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Thermometers for guests provided by property
• Television in common areas
• Free wired internet
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Japanese garden
• Secured parking
• Fishing nearby
• Horse riding nearby
• Bicycle-friendly property
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Cuadruple Mix Room

  2 Twin Bunk Beds

  129 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with satellite channels

  Food & Drink - Shared/communal kitchen access

  Sleep - Bed sheets

  Bathroom - 3 bathrooms, shower, a hair dryer, and towels

  Practical - Guidebooks

  Comfort - Daily housekeeping and heating

  Non-Smoking

  Max Occupancy: 1 (1 Adults)

  • Shower
  • TV
  • Hair dryer
  • Heating
  • Satellite channels
  • Daily housekeeping
  • Free WiFi
  • Shared/communal kitchen access
  • Bedsheets provided
  • Guidebooks or recommendations

• Sextuple Mix Room

  1 Twin Bunk Bed

  97 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with satellite channels

  Food & Drink - Shared/communal kitchen access

  Sleep - Bed sheets

  Bathroom - 3 bathrooms, shower, a hair dryer, and towels

  Practical - Guidebooks

  Comfort - Daily housekeeping and heating

  Non-Smoking

  Max Occupancy: 1 (1 Adults)

  • Shower
  • TV
  • Hair dryer
  • Heating
  • Satellite channels
  • Daily housekeeping
  • Free WiFi
  • Shared/communal kitchen access
  • Bedsheets provided
  • Guidebooks or recommendations

• Bed in 6-Bed Dormitory Room

  This bed in dormitory has a dining area, tea/coffee maker and microwave.

  Max Occupancy: 1 (1 Adults)

  • Coffee/tea maker
  • Telephone
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Microwave
  • Heating
  • Satellite channels
  • Kitchen
  • Private entrance
  • Dining area
  • Electric kettle
  • Coffee machine
  • Linen
  • Dining table
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Board games/puzzles
  • Trash cans
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Reading light
  • Hand sanitiser

• Bed in 4-Bed Dormitory Room

  This bed in dormitory features a kitchenette, microwave and private entrance.

  Max Occupancy: 1 (1 Adults)

  • Coffee/tea maker
  • Telephone
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Microwave
  • Heating
  • Satellite channels
  • Kitchen
  • Private entrance
  • Dining area
  • Electric kettle
  • Coffee machine
  • Linen
  • Dining table
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Board games/puzzles
  • Trash cans
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Reading light
  • Hand sanitiser

• Standard Double Room

  The double room provides a private entrance, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The kitchen is equipped with a refrigerator, kitchenware and a microwave. Among the room amenities are a seating area, a dining area, heating as well as a patio and city views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Telephone
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Private entrance
  • Dining area
  • Electric kettle
  • Coffee machine
  • Linen
  • Dining table
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Board games/puzzles
  • Trash cans
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Reading light
  • Hand sanitiser

Guest Reviews

• Riccardo (9/5): -
• Peter (7/5): Very nice hostel, good value (Puerto Natales is also beautiful!). It’s a shame that staff member slightly tainted the ex - The owner and his family were lovely! The hostel was in a great location, close to a lot of restaurants and shops Nice kitchen area and cool interior The younger staff member with the beard, said his name was Jonathan, kept pushing us to book the mirador base hike through him. He stated that the tours were all shut and we had to book through him (asking us for passport numbers etc) We felt a bit put off by this so we went by the tour guide (after having to repeatedly ask the name from Jonathan) who were still open for another hour and more than willing to accommodate us. Strange guy!
• yasna (10/5): -
• Rebecca (8/5): -
• De Paula Salgado (7/5): -
• Anne (9/5): - Le petit salon et la cuisine.... cosy. L espace douche et toilettes
• Miklos (8/5): -
• anna (8/5): -
• Paloma (9/5): Très bien - La chambre très sympa et confortable, l’emplacement, le fait de pouvoir se faire à manger aussi et café disponible Certaines personnes assez bruyantes dans la zone commune mais cela doit dépendre …
• Zoé (9/5): - La cuisine est super, tout le nécessaire. Les douches sont très bien. Confortable. Petit mais cosy, plus tranquille
• Alice (9/5): - Great location and very friendly staff. Only negative was my room only had a tiny window facing a wall, so was very dark. But it was very comfortable!
• Tristan (10/5): -
• JANIRE (8/5): -
• Raúl (10/5): - Personal muy amable y dispuesto a ayudar, dando buenos tips y opiniones respecto a que conocer y lugares donde comer, muy buena ubicación a buena distancia del centro y del terminal de buses
• Marco (1/5): - They cancelled the reservation same day of my arrival
• O.tomcat (9/5): - Staffs are very helpful. Not far from the downtown. Room was very small for 6 pp, don't have enough spaces to put personal things.
• Jessica (9/5): -
• Michael (8/5): Muy apropiado - Todo bien, el host super amable me ayudó en varias ocasiones. Para el conocimiento de las personas, si es su primera vez viajando solos y se quedan en un hostal, tengan en cuenta que al compartir la habitación con más personas deben ser muy pacientes ya que la habitación compartida puede llegar a ser algo ajustada.
• Zohrane (10/5): - Très confortable, cuisine, plein centre ! Au top
• Cornelis (9/5): -
• CLARA (10/5): Très bien! - Très bien! Cuisine bien équipée et propre. Pareil pour les chambres !
• Hermosilla (10/5): excelente!! - excelente atención!! gente muy linda en especial Jonatan, quien me hizo sentir como en casa. las instalaciones están muy limpias y cuidadas. Me gustó mucho la tranquilidad del lugar y lo bien que funciona el WI-FI. sin duda una estadía excelente
• Alexander (9/5): - Nice place. Small. But got the job done Room was so hot
• Cat (10/5): -
• Cat (10/5): -
• Karla (9/5): Acogedora y en comunidad - Es muy cómodo y bien ubicado, el personal siempre predispuesto a ayudar. Todo de acuerdo a las fotos. Nada
• Javiera (8/5): - Muy buena atención de sus anfitriones. Ubicación muy céntrica. Habitaciones calefacciónandas. Disponibilidad para dejar bolsos luego del check out. Agua de duchas calentita No depende de los anfitriones, pero estuve en habitación compartida y extranjeros demasiado ediondos, por más que se ventilara la había y realizaran aseo. Baños tratados con poco cuidado por parte de los huéspedes, los dejan cochinos, los tapan. Admiración a los chicos que deben hacer aseo.
• Millie (8/5): - Had a homey feeling to it. Was warm and comfortable. The kitchen area was well laid out so multiple people could be in the space, and the back yard was a nice place to sit and enjoy the sun. Was a very small house so meant that the noise travelled from the communal areas. They have quiet time from 10pm though that was not enforced. It is only a problem if your getting up early for a hike.
• Dheerendra (10/5): -
• Diego (10/5): - O atendente, jonathas é muito atencioso, e explica tudo com carinho, muito bom
• Delmas (10/5): -
• Francisca (10/5): - Amabilidad en recepción, entrega de información clara y buenos datos para ir de visita. El alojamiento siempre limpio espacios compartidos bien equipados
• Victor (10/5): -
• Elisa (7/5): -
• Aurora (10/5): -
• amy scarlett (9/5): -
• Julio (10/5): -
• Comba (8/5): -
• Callis Jodi (10/5): Vriendelijk personeel en mooi hostel - Super fijn hostel met een ruime keuken, fijne bedden en heel vriendelijk personeel. Aanrader!
• Melina (9/5): -
• Orsolya (6/5): -
• Sebastian Vogdrup (10/5): - Nice and friendly staff, there was ready to answer all questions we might have. Great kitchen with possibility to make breakfast and dinner.
• Javier Jorge (7/5): -
• Javier Jorge (7/5): -
• Eric (9/5): - lo acogedor que es
• CPS84 (6/5): -
• LYNDON POOLEY (7/5): - Cosy hostel. Kitchen access and decent location One of the members of staff was a bit dictatorial and hard to relax around
• Clare (10/5): - Hostel for hikers, clean, comfortable with a good kitchen and quiet but good vibes, no problem leaving our bag at whilst we did the o-trek and appreciated that we knew we were coming back to clean cosy hostel with a great shower after the trek :) Nothing had everything we needed
• Fabio (10/5): Excellent hostel - We really enjoyed our stay here. It was cosy, beds were comfortable, super clean and friendly staff. Kitchen was well equipped. We were surprised that they made our beds perfectly everyday which was nice to come back to in the evening and we weren’t expecting that from a hostel. Would recommend.
• Nika (9/5): - The hostel is nice, small and cosy. We could left smaller backpacks for one week while doing the O trek in TDP (free of charge). They were super nice for waiting for us to check in at 10 pm. Beds are too soft.
• Henry (9/5): -
• Michael (9/5): - Sehr nettes und hilfreiches Personal, Unterkunft sauber, gute Lage, für ein Vierbettzimmer alles okey
• Kaul (9/5): - I had a great stay here. I arrived quite late but the staff stayed to welcome me. The rooms and beds were very comfortable and the common areas were really nice. The bathrooms were also really clean. I would definitely stay again and really recommend. N/a
• Luis (9/5): Relación precio calidad. - Todo bien, el anfitrión Jonathan un 7, para los que les gusta el Ciclismo arriendan Bikes. ..
• Christopher (9/5): Cool - Le personnel est sympa ! L’emplacement est super ! Super bien équipé !
• Ashleigh (9/5): - Good value for money. Stayed in private room. Good sized room to pack all hiking gear. Kitchen was good. Recommend for staying prior and after W/O trek.
• Charlotte (10/5): -
• Sammy C. (9/5): - The location was not far away from the bus terminal if getting there on foot. N There was only one dining table for six people in the kitchen. Some people kept sitting there chatting even after their meal was finished.
• Audrey (9/5): Très bien - Emplacement (dans le centre, a 10min du bus) Stockage gratuit des affaires pendant le trek Location d’equipment pour le trek Propre Calme Petite extérieur sympa
• Adolfo (10/5): Genial, muy recomendable. - Genial, el hostel muy bonito y comodo, el personal super amable y pudimos dejar las maletas en el alojamiento sin coste. Un detallazo. Repetiríamos sin duda. Nada a destacar.
• Marie (10/5): Würde wieder kommen. :) - Sehr freundliches Personal, ich hatte vom Café schräg gegenüber eine Lebensmittelvergiftung und man sich lieb um mich gekümmert. Ausreichend große Küche und gutes WLAN. Ich hatte Probleme, in das Hochbett zu kommen und man hat mich freundlicherweise anschließend in das untere Bett gebucht Die Leiter am Hochbett (zu wenige Sprossen) und fehlender Schutz zur Seite
• Sybille (9/5): Perfektes Basislager für Besuche des Nationalparks Torres del Peine. - Gemütlichlicher Ausgangs- und Rückzugsort für Besuche des Nationalparks Torres de Peine. Sehr nette und hilfsbereite Mitarbeitende. Gut ausgestattete Küche. Kaffee, Tee, Haferflocken stehen für alle frei zur Verfügung. Gute Lage, Zentrum und Busbahnhof in der Nähe. Gute Bibliothek mit Chile Reiseführern in verschiedenen Sprachen. Gepäckaufbewahrung während der Aufenthalte im Nationalpark.
• Cornelis (9/5): Fijne, rustige locatie waar op tijd opstaan mogelijk is om vroeg richting Torres del Paine te vertrekken - Warme, goede douches Het ligt net wat verder van het centrum af dan andere locaties, maar wel precies tussen het centrum en de bus terminal
• Lorena (10/5): - La ubicación de Puma House es muy buena. Todo el personal fue muy amable, siempre dispuestos a responder dudas y hacer las mejores recomendaciones. La habitación muy cómoda y limpia. Hermosa estadía. Ningún comentario.
• Hannah (8/5): -
• adrien (9/5): Great stay! - Best hostel of our trip. Really cosy atmosphere, staff is very helpful. Showers are cleand and beds are conformable. Highly recommended Nothing
• Steph (9/5): - Had a great stay at puma house. Friendly staff, well equipped kitchen. In a good location for lots of restaurants and cafes, about 10 min walk from the bus station too. Highly recommend.
• Dominique (9/5): - We had a private room for 4 nights and really enjoyed our stay. The room is a good size and offers a shelf, coat hangers and bedside tables for storage. The bed was very comfortable and the shower hot with good pressure. The shared kitchen was great, very well equipped with everything you need. Free coffee/tea and oats as well. The bicycles we hired were really great too and staff was welcoming and friendly. Close to town and the bus station. It does get noisy in the mornings with people leaving for early departures but this didn't bother us too much as we are early risers anyway and had a couple of early starts, too. The kitchen can get a bit crowded at diner time
• Schütze (9/5): - Sehr schön ausgestattete Küche. Schöne Gemeinschaftsräume, gemütliche Atmosphäre. Es gibt keine Möglichkeit seine nassen Handtücher o.ä. aufzuhängen. Bei der Reinigung der Schlafräume tagsüber werden Sachen die man auf seinem Bett oder auf der Ablage daneben plaziert hat regelrecht versteckt unter Kopfkissen, Bettwäsche, etc. Dadurch findet man seine eigenen Sachen kaum wieder und es gibt einem das Gefühl von Null Privatsphäre.
• Akemi (10/5): Lovely staff, cleanes - Location, staff, cleanes
• Ines Cristina (10/5): Un lugar muy lindo - La amabilidad y flexibilidad en el check in. Las instalaciones, sala de estar, el comedor y la cocina amplios, y lo mejor había disponibilidad de café. Es muy confortable y completo. Un lugar que me encantó. Todo me gustó
• Elizabeth Anne (10/5): Helpful staff, great for hikers - Great hostel for hikers! The staff is very helpful and they rent out good equipment for a fair price. You can leave your stuff if you're doing a multiple day trek. Pablo's tips for our W trek made our trek unforgettable. Please do bear in mind this is a hostel for hikers: quiet hours need to be respected, and a lot of people will get up at 5 in the morning to start their trek. ;)
• Uhyeon (1/5): -
• CarolinaPh (10/5): -
• Anita (9/5): -
• Joseph (10/5): - Staff very friendly and helpful. Pleasant, easy place to stay.
• James (10/5): -
• Italo (9/5): Acolhedor - Pessoal muito acolhedor, principalmente Pablo e lugar muito limpo Wi-Fi quase não pega no último quarto e algumas camas rangem muito
• Hamish Allen (10/5): - Would definitely stay there again. Perfect for people going hiking early the next day.
• HYUNGGIL (3/5): - 없음 어매니티 심지어 타월도다음날. 주지않았다 규제만 많고 서비스는 없고.
• f_roland (10/5): Très bonne auberge - Le gérant est très sympa et arrangeant. Il m'a donné des conseils pour les randonnées autour de la ville. Ce n'est pas une grosse auberge c'est pour cela que je l'ai choisi. Bonne pression de l'eau dans la douche et cuisine accessible à toute heure. J'y suis resté 3 jours Il n'y avait pas beaucoup monde en ce début septembre on devait être 10 en tout , principalement des chiliens en vacances, du coup ils connaissent la région et donne leur conseils.
• Joanna (10/5): - Bardzo dobra lokalizacja, super personel, przyjemna atmosfera, wyjątkowo czysto.
• Joanna (10/5): -
• Julia (10/5): - Great spot, such welcoming and helpful hosts! We would stay again if we return. Also super cosy in the freezing temperatures - Thank you 😊
• Carolina (10/5): Great hostel, with nice chilled vibe - It was clean, it had a nice chilled vibe, the staff were friendly.
• Dylan (7/5): Good location, average value - Great location in middle of town Let us store our bags for 9 days while we did the O trek Our room opened directly into the kitchen - was very noisy when people stayed up late or got up at 5am for hikes. Kitchen/seating area is small and always really crowded (and staff always there taking up a lot of space) Only cooking area is outside Shared bathroom was not great - shower didn't drain and was not cleaned often
• Alexandra (9/5): Fantastic little base - A small, spotless hostel. The staff are very proud of the place and it is so clean with great kitchen facilities and separate bathrooms. Basically everyone staying here is hiking so people wake up early and they have a strict quiet time. They also have gear rental which I used on the O Trek and it was high quality. The beds are wood frame and a little squeaky. They also don’t allow any laundry to be hung up - it would be great if they had a line outside / undercover for people to hang out hiking gear!
• Maxime (10/5): Exceptional -
• George (10/5): Exceptional -
• Rebekah (9/5): Comfortable, affordable and cosy hostel! - The staff were really friendly and helpful with recommendations for the local area. The beds were super comfy and the hostel was cosy so we had great sleeps here! Great locker space under the beds for storage too. One minor suggestion would be to put a hand dryer in the bathroom - only because it gets so cold and our hands were frozen every time we washed our hands!
• Eva (5/5): Sadly I would not stay again - I should be giving 1 star for this place because of Pablo who is super unfriendly, arrogant and it’s clear he doesn’t like working in tourism. He’s just so uninterested, even when you talk to him it’s painful for him to reply that one word that comes out of his mouth. One would expect coming back from the trek especially when you rent full equipment from there a simple “hey how was it?!” but he doesn’t even bother to say hi back at least. I was explaining to him that the tent and sleeping bag is a bit wet because there was a lot of humidity etc and you can clearly read from his face he doesn’t care about anything but watching his videos on the computer and drinking beer. Never came across such condescending person in a hospitality environment and seems like many people complain about him. Hector was friendly and helpful. The equipment is cheap but not good quality. I was freezing with 2 sleeping bags until -7/-8 in the 3 degrees. The bathrooms are always wet, toilet seats often dirty, they are never checked after the cleaner leaves. One night was boiling in the room then they switched off the heating and the temperature dropped to -2 outside and was freezing inside the room and building. Only stay here if you are happy to sleep only between 11pm and 5am because everyone is packing outside the rooms instead of the reception and it’s impossible to sleep. Sadly there were also a lot of Chinese people here who spit, snore, listen to phones loud, slurp, sniff nose. There was even a 65 year or so old Chinese man in the room and they are well-known about snoring, no need to say that nobody slept all night. I ended up sleeping on the couch at the reception when I returned from my trek when all I wanted is a comfortable sleep in a bed after freezing in the tent for 3. nights. He also started cooking at 4am waking up the whole hostel. Sadly some cultures just destroy the idea and atmosphere of a hostel and should be controlled.
• Snell (10/5): Exceptional - Very nice atmosphere to chill on rest days. We rented a sleeping bag and foam mats for the O-Trek (be warned the sleeping bags don’t compress well but are very warm) - staff were very helpful with any questions. The place is completely cleaned very regularly. The heater made the room a furnace if you didn’t open the window, which feels counter intuitive
• Kz (10/5): unfriendly host - I rate it 10 because I want my NEGATIVE reviews visible. I didn't feel that I was welcome at all. I felt very bad staying over there. the host is unfriendly. if I could, I would avoid this place.
• Kz (1/5): unfriendly host - low price for budget trip I didn't feel that I was welcome at all. I felt very bad staying over there. the host is unfriendly. if I could, I would avoid this place.
• Charlie (7/5): Good -
• Niamh (10/5): Great hostel, very clean and good vibe - The showers were clean and very warm, the rooms were clean and kitchen facilities were great. Staff were very helpful and friendly. Nice vibe and not far from the centre
• Raffaele (9/5): Good value for money in a cosy wooden hostel - I really liked how the hostel is decorated, especially the welcoming area and rooms. Very cleaned and welcoming. My bed was making lot of noise, I would also review the room’s temperature. It was very hot even with the window opened
• Johannes (10/5): Good hostel okey gear - Very good hostel with a good vibe and everything you will need. The quality of the rented gear is not great. The mat is thin and almost breaking. The sleeping bag was very thin and worn
• Adam (9/5): Great stay and amazing advice on TDP - We didn't get his name, but the guy on duty late was so incredibly helpful in giving us suggestions and recommendations for how to spend our time at TDP. Thanks to him, we did Base Las Torres on a beautiful day, with an early start to avoid the crowds. We are so grateful for his guidance. On the hostel, it is small, cosy and well located. Bathrooms were clean and there was plenty of hot water. Didn't use the kitchen but it looked well stocked with utensils and crockery. Would be nice to have the possibility to rent a towel. Based on experience in other small dorm rooms, would suggest installing privacy curtains on each bed - low cost, big impact.
• Christian (10/5): Exceptional - Nice little place, lead by the owner. Has all you need. Is clean, friendly, has charme and is close to the center

Photos