Hoianese Tranquil Heritage Hotel - Truly Cultural Immersion

Location: 30 Phan Boi Chau, Hoi An, vn

Star Rating: 9.5 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Air conditioning
• Luggage storage
• Tour desk
• Shared lounge/TV area
• Shuttle service (additional charge)
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Food delivered to guest room
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Delivered food - securely covered
• Key card access
• Cooking class
• Free wired internet
• Scuba diving on site
• Snorkeling on site
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Bicycle-friendly property
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Small Double Room

  The double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a bidet. The double room is furnished with a desk and a seating area and features a quiet street view. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by stairs only
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Key card access
  • Hand sanitiser

• Deluxe Double Room with Balcony

  The double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. A seating area, a desk, a terrace and air conditioning are available in this double room. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Bidet
  • Terrace
  • Upper floors accessible by stairs only
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Key card access
  • Hand sanitiser

• Superior Double Room

  The double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The double room is furnished with a desk and a seating area and provides air conditioning, a tea and coffee maker and city views. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by stairs only
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Key card access
  • Hand sanitiser

• Standard Double Room

  The double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The double room is furnished with a desk and a seating area and provides air conditioning and a tea and coffee maker. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by stairs only
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Key card access
  • Hand sanitiser

• Deluxe Double Room

  The double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The double room is furnished with a desk and a seating area and offers air conditioning, a tea and coffee maker and city views. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by stairs only
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Key card access
  • Hand sanitiser

• Standard King Room

  The double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a bidet. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by stairs only
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Key card access
  • Hand sanitiser

Guest Reviews

• sabine (9/5): - En plein centre de Hoi An, possibilité de louer des vélos pour aller à la plage d An Bang. Visite organisée par l'hôtel du centre ville avec un super guide. Personnel adorable, très efficace avec une mention spéciale pour Sunny et Min qui étaient là pendant notre séjour. Rien
• Louise (9/5): -
• Dana (10/5): Perfect verblijf met lief personeel en goede ligging - Het personeel was geweldig! Vooral Sunny die ons ontving was onwijs lief. We werden ook heel goed geholpen door Min en Ivy! Ze gaven ons veel informatie over de stad en de tours die het hotel aanbood. Wij hebben ze bijna allemaal gedaan en ook dit was allemaal perfect geregeld. Vooral de walking tour is echt een aanrader! De aanbevelingen voor restaurants waren ook heel goed. De kamers waren heel schoon en de schoonmaaksters waren heel goed en ook lief. De ligging van het hotel was top en als kers op de taart zagen het hotel zelf en de kamers er heel schattig uit. Niks, alles was perfect! Zo goed dat we zelf 2 nachten hebben bijgeboekt.
• Enes (10/5): - Ivy bizimle ilgilendiğin için teşekkür ederiz. Enerjinle tatilimize neşe kattın. Otelden çok memnun kaldık. Bisiklet kiralama ve My Son turunu otelimiz aracılığıyla ayarladık. İkisi de çok güzeldi, fiyatları uygundu.
• Julia (10/5): - Ich wurde noch nie so herzlich in einem Hotel empfangen. Sunny, Amin, Ivy, Gavy waren so hilfreich und haben mir geholfen das perfekte Programm für mich zu buchen. 11/10!!! Um die Geschichte von Vietnam zu erfahren, geht in dieses Hotel!
• Natdanai (10/5): -
• Sally (10/5): - Min, Ivy, Sunny and Gavy were super lovely and helpful. They all made us feel at home and comfortable. Also really enjoyed the history walking tour with Cindy! Was amazing to gain a deeper appreciation for Hoi An and Cindy was the perfect tour guide! Thank you Hoianese Tranquil Heritage Hotel for an awesome stay in Hoi An!!
• andrew (10/5): - A huge thank you to Ivy, Mim, and Sunny, as well as all the other wonderful staff, for making our stay so enjoyable. They provided exceptional service and were such friendly, beautiful people who made us feel so welcome from the moment we arrived. The kindness, warmth, and care from the team really made the experience memorable. I couldn’t recommend this place enough — it’s definitely somewhere you’ll enjoy if you’re staying in Hoi An. Everything was perfect
• Dahlia (10/5): - צוות המלון, סאני, מין, אייווי וכל שאר הצוות, הפכו את השהייה למיוחדת במינה. שפע המידע שנתנו, החל מלאן ומתי ללכת, ועד למחיר יעד שאפשר להגיע עליו במשא ומתן בקניות... ויחסית למקומות אחרים האנגלית שלהן טובה. המקום עצמו, במבנה עתיק מלא אווירה, החדר גדול, נקי, כייפי, ושקט, ארוחת הבוקר נהדרת ובשפע (לא בופה), והמיקום, ממש במרכז. הכל היה מופלא!
• Rhiannon (8/5): -
• Sirine (10/5): - Nous avons passé un excellent séjour dans cet hôtel idéalement situé ! L’amabilité et la gentillesse du personnel, notamment Ivy, Gavy, Min et Sunny, ont vraiment fait la différence. Elles se sont toujours montrées disponibles et nous ont aidés à réserver plusieurs activités tout au long du séjour, ce qui a été très appréciable. Mention spéciale à Ivy, qui a pris le temps de nous accueillir avec beaucoup de bienveillance. Sa bonne humeur et sa joie de vivre communicative ont rendu notre séjour encore plus agréable !
• bee wooi (10/5): - Hotel is very clean, location is good and the staff are very passionate and friendly. Special thanks to Sunny, Min and Ivy for making this trip a memorable one..
• Yumiko (10/5): - This hotel gives us extraordinary experience. The free guide tour and history talk were so great. I could learn a lot about the town and the people. The staffs are very friendly and helpful. Thanks a lot especially Sunny, Ivy and Min.
• Tia (9/5): -
• Tim (10/5): Perfekt würde Ich gerne wider hin! - Das Personal war so unglaublich freundlich und hilfsbereit. Die Lage war ebenfalls super. Die ganzen Attraktionen konnte man vom Hotel aus buchen und später zahlen. Wäsche Service war auch super. Das Frühstück war auch sehr lecker. Nichts!
• Kanae (10/5): -
• Paul (10/5): Bliss - Sunny, Min Ivy, Tin and Gavy were such lovely and helpful team who made our stay easy and pleasant. The location. The food, and mostly the friendly staff.
• Cédric (10/5): Perfekter Aufenthalt in Hoi An bei Sunny und Ivy im Hoianese Tranquil Heritage Hotel! - Wirklich tolle Unterkunft in der Altstadt von Hoi An. Das Zimmer war wirklich schön, sauber und hatte alles was man so brauchte. Die Rezeptionistinnen mit Sunny und Ivy sind einfach nur großartig. Witzig, hilfsbereit und immer für einen da. Selten sowas in einem Hotel erlebt! Kann ich nur wärmstens weiterempfehlen! /
• Van (10/5): - Khách sạn trung tâm, sạch sẽ, nhân viên siêu nhiệt tình nhất là các bạn Uyên, Trinh, Lượng. Nếu có dịp quay lại Hội An tôi sẽ đặt khách sạn này.
• Shermaine Lim (9/5): Great staff, warm stay - 1. The staff were hospitable and incredibly warm. 2. Location was good. Most attractions and good food stops were within walking distance. -
• Bailey (10/5): Perfect hotel to stay at when in Hoi An - The staff - Sunny, Min, Ivy and Gavy - were kind, welcoming and helpful. They gave good recommendations and made me feel welcome.
• Ito Shimabukuro (10/5): -
• Julie (10/5): - Un accueil vraiment chaleureux, le personnel est vraiment top ! L’emplacement est parfait. La chambre est très propre et confortable
• 丹羽 (10/5): 今までの旅行で1番良かった - スタッフの対応がとにかく良かった。 愛想がとても良く、笑顔でこちらの要望にも全て答えてくれた。　IVY SUNNYあと2人の女性店員さんありがとう！ 全く無いです
• Tom (10/5): -
• TAOTAO (10/5): - The hotel features traditional Vietnamese architecture with a century-long history. Ivy gave us a very warm welcome and offered plenty of great tips for our trip to Hoi An.
• Roberto Riedo (9/5): Eu voltaria nesse hotel! - Staff e localização principalmente. Opção única de suco ( maracujá ) no café da manhã
• Tom (10/5): - Everything. What I liked most was the very warm and friendly staff. Sunny, Ivy and Min were each very helpful and professional. The hotel and room were very clean and cozy in the old Hoian vibe. The location is perfect for visiting the old town and still stay in a quieter environment. Nothing
• Boo_N (10/5): - Sunny was so friendly and helpful! The most welcoming we have ever felt in a hotel !!
• FRANCESCO (10/5): -
• Adeline (10/5): Tres bon hotel avec une equipe fantastique. - L emplacement , la gentillesse de l equipe et la qualite de leur hotel.
• kian shin (10/5): An excellent stay closed to Hoi An Ancient Town - Location very closed to old city; Very friendly and helpful staffs, they were willing to share about activities you can participate in Hoi An, without pushing you to buy the package from them. Room is a bit small, even after they gave a free upgrade. My room on second floor is accessible only with staircases, if you have mobility issues, you should request for room on ground floor. Check out time is 11am, not 12noon.
• Jennifer (10/5): Great place, great people, would stay again! - Spacious room, friendly staff, very clean, felt secure with both front door entry key and room key. Free bottled water anytime. Air conditioned room. Free walking tours so worth it! Great location for exploring Old Town! Nothing. This place was amazing!
• Charmaine (9/5): The staff are the best thing - I have never had such friendly and helpful staff at a hotel before - Our location was great
• Alice1986 (10/5): - Sunny and Ivy are the best ;) I liked evrything, I wish I could stay more
• Nichole (10/5): Will be coming back again! - The staff were very helpful and always ready with a friendly smile. Sunny, Ivy, Min and Gavy all made my stay unforgettable with their impeccable service.
• Iryna (10/5): - Excellent location, amazing hotel and specially girls in front desk… so kind and helpful…. Great experience. I will back to this hotel definitely… People who work there so kindly…. I love it…..
• Ellie (10/5): Love it, feel like home - Very comfortable and calm place. I feel like home because the room is so clean and the staffs (Gavy, Ivy, and Min) are all so kind, helpful, and lovely. They even remember our name (!) and greet us every time seeing us. Soundproofing of the room is not the best maybe because it’s a historical house. We could hear other guests slamming their room doors in early morning
• Lisa (10/5): Quaint and unique hotel! - This is such a quaint and unique hotel! It really added to our stay in Hoi An since the building is original and made of wood like a lot of the architecture in the area. As someone who prefers to stay at 5 star hotels, I was a bit hesitant to book but felt like staying somewhere more authentic and it was exactly that! My room was very nicely decorated and super clean. I also noticed the reviews often mention the staff - Sunny, Min and Ivy which I thought was a bit unusual but they really are that great!!!! I love how they take the time to go through all the things you can do/visit when you’re in the city and were always so happy, friendly and knowledgeable! Even the housekeeping staff were super nice! I didn’t get this same service at any of the other 4 hotels I stayed at during my trip. I would definitely stay here again, location was fantastic too! Stayed on the first floor which can be a bit noisy since the building is predominantly wood, you can hear people going up stairs etc. It didn’t bother us but keep in mind if you’re a light sleeper.
• Quirin (10/5): Herzliches Team und super Lage - Besonders hervorzuheben sind Ivy, Gavy und Min, die unseren Aufenthalt ganz wunderbar gemacht haben. Insbesondere Ivy hat sich viel Zeit genommen, um uns die Geschichte und Bedeutung Hoi Ans ans Herz zu legen und uns sogar gezeigt, wie man am besten vietnamesischen Kaffee zubereitet! Ganz herzlichen Dank also an die drei! Das Zimmer ist auch super, sehr sauber, bequeme Betten mit zwei Kissen und einem extra Bad. Man wird liebevoll mit einer handschriftlichen Notiz empfangen und einem kleinen Geschenk verabschiedet. Auch die vom Hotel aus angebotene Walking Tour fanden wir sehr informativ und umfassend. Lage auch top. Nichts
• Saanu (10/5): Must stay! - The on boarding was excellent.
• nick (8/5): Lovely staff especially Ivy who is a joyful and willing person, a credit to the hotel - Comfortable and quite Perhaps not as heritage as it claimed be, more a boutique kind of place
• MICHEL (9/5): - La proximité de la vieille ville. Le personnel attentionné. Rien.
• steve (10/5): Amazing staff, breakfast, and location - Great Location and the staff were AMAZING. Sunny,Min,and Ivy are so nice and engaging. All staff from housekeeping to the breakfast cooks were exceptional. Breakfast was very delicious and individually prepared. cant think of anything
• Savita (10/5): Amazing hotel with great staff. Highly recommend! - You can get a good night's sleep- The bed and pillows were really comfortable! We went with family including a kid and everyone had a great time here. The location is great but the best thing about this hotel is the service and the staff. The nicest, most helpful people who helped arrange tours, gave me good suggestions on where to eat, best beach, etc. Nothing at all. It was perfect.
• Aayush (9/5): - Amazing location and the service was impeccable. The staff was friendly and eager to provide recommendations and book tickets to shows. If you are visiting Hoi An for the first time, it really helps to have someone trustworthy help with making the trip easier. We got the hotel taxi from the airport and back, which was competitive with Grab with the added bonus of having no wait and the driver waiting with your name when you arrive. There was a small issue with our room but was resolved quickly.
• Nadiah (9/5): -
• w (10/5): 非常好！ - 服務人員友善熱情，會提供很多旅遊資訊及建議 房間乾淨舒適 床好睡 無
• John (10/5): -
• Dina (10/5): -
• Mekideche (10/5): - Très bel hotel en plein coeur de Hoi An. Tout était parfait. Le personnel était adorable, un grand merci surtout à Ivy, j'ai eu un pincement au coeur au moment de dire au revoir, elle a été adorable Tout était parfait
• Shirshak (9/5): -
• Jennifer (10/5): Highly recommend this accommodation, it was close to the tourist spots and felt safe. The staff were so friendly and hel - The service, the staff and the attention to detail for everything was amazing
• silvia (9/5): - L' accoglienza del personale e la disponibilità. La posizione centrale dell'hotel. I suggerimenti sinceri e utili.
• Joanna (10/5): Amazing atmosphere ! - The atmosphere was amazing; the ladies supported us on all requests and explain the culture and most important places.
• Knorr (10/5): - Friendly, helpful staff
• Lynch (9/5): Ab exceptionally great stay - we will recommend this hotel to friends and family - and stay there a - The staff were absolutely wonderful - super friendly and extremely well informed and helpful. And the free walking tour and history lecture were excellent - as was the Bamboo Circus for which the otel staff organised tickets and taxis Nothing - loved it all
• Clotilde Dewaele (9/5): Très bon séjour à Hoianese TRansuil Heritage Hotel - Nous nous sommes sentis comme à la maison grâce à l'accueil de Min et Sunny. Elles nous ont présentés toutes les activités possibles à faire à Hoi An avec leurs recommandations. L'hôtel organise une visite guidée gratuite du village, qui nous a permis de découvrir l'histoire de ce village. La taille de la chambre (petite chambre) dans laquelle il est difficile d'ouvrir les valises.
• Säde-Helin (10/5): -
• Livia (10/5): -
• Amber (10/5): Amazing customer service, fantastic location, all-round good value! - This hotel is in a truly fantastic location, on a beautiful street with quirky shops and small cafes, and just a minute’s or so walk from the bustle of the central Old Town. Our room was comfortable and spotlessly clean, and good value for money. But it’s the staff that really made our stay so enjoyable - all of the women who work on the front desk were incredibly friendly and helpful. As you check in you receive an in-depth briefing (although perhaps slightly long if you’re tired and just want to get to your room!) about Hoi An and what to do, which is a very thoughtful touch. Over the course of our stay each of the women made us feel so welcomed; they knew our names, our dietary requirements, and went out of their way to ensure we were well-catered for at breakfast (as a vegan, they ordered me a delicious tofu banh mi each morning from outside, for no extra cost). We made use of the free walking tour, which was a really useful introduction to the town and its history and helped us to better navigate ourselves over the rest of our trip. We also used the hotel bikes to explore the coast. It was so nice to stay somewhere where the staff truly cared about the experience of each guest. And it was also nice to see a hotel where women are leading - I’m sure this is why it was so great! ;) Only a minor quibble, but our room didn’t have a window to the outside - we looked out onto the corridor (with a curtain for privacy). This meant in the mornings it was a bit dark and hard to tell what time it was. The bathroom was a little bit dated as well, with a shower over a bath - anyone with mobility issues would struggle.
• Gino (10/5): Exceptional service and cultural experience. Loved Hoianese! - The hotel is very welcoming, charming and warm. The service is exceptional. Really. Sunny, Ivy and team (reception, breakfast and housekeeping) far exceeded our expectations. It felt great to stay at Hoianese; we were sad to leave. They offer a series of Cultural experiences that I would strongly recommend. Initially, I was kind of suspicious thinking they wanted to sell us stuff but still, we signed up for the history talk, and a Cultural walking tour, a street food tour and a Bamboo Circus show. They were all great experiences. Really. All of them. We travelled for 30 days and stayed in several fancier hotels but emotionally, Hoianese was just absolutely lovely. We wish Sunny came to our country; we'd be happy to welcome her and family in our house. Just great professionals that kept a strong people focus. Outstanding value. It's not always the case but nowadays, we're used to having a power outlet on each side of the bed. It's convenient. We managed with a battery pack but that's the only suggestion for improvement I would share about our room. There were 2 nigh tables though.
• Pierre (10/5): -
• Carolyne (10/5): Parfait - Tout était parfait l’emplacement est incroyable et les filles Min, Sunny et Ivy sont adorables, mention spéciale aux filles que l’on ne voit pas, les dames de ménage et du petit dej qui sont tout aussi parfaites et joviales. Elles prennent une demie heure à l’arrivée pour expliquer tout Hoi An et vous encouragent à découvrir la culture locale, elles nous ont fait adorer la ville ! Rien!
• Shouvik Anondo (9/5): -
• Saumya (10/5): Great stay! - Everything was perfect! I had an amazing stay here! The hotel made the whole experience of Hoi An so much more memorable. It is perfectly located, and so close to the markets and Old Town. The staff is so sweet and kind, and they took such good care of everything. I had come as a solo traveller and they made sure I felt comfortable and taken care of. Sunny, Min, and Ivy, were all great and welcoming and gave some really good recommendations for places to eat as a vegetarian. The room was so comfortable and the interiors of the room were good. They even provide earplugs if you are a light sleeper.
• Sara (10/5): -
• Spencer (10/5): A Memorable and Unique Stay - Ivy, Sunny, Min, and Tin really made the experience special. From a regional welcome treat to explaining how to make a Vietnamese coffee, they were so warm and supportive. Plus the hotel itself is gorgeous, and the bed was very comfortable.
• Willem Carel (10/5): - Ivy and Sunny and the rest of the team were super friendly and fantastic hosts!!
• Jian (8/5): -
• Rebecca (10/5): Staff, location and breakfast are all exceptional - The property was perfectly located in the center of the old town. Breakfast was wonderful. But especially notable were the staff, who clearly love their jobs and are passionate about Hoi An. Ivy, Sunny, Min and Gavy make a star team! They made recommendations and arranged rides for us, among a million other things. Also, the walking tour guide knows his stuff but is not overly serious but gave us helpful context for understanding Hoi An
• Kavinda (10/5): -
• Marjolein (10/5): Great stay made exceptional by Min, Sunny, and Ivy, the wonderful ladies from the front desk -
• Billie-Jo (10/5): Lovely staff, great location - Ivy, Sunny and Min and every other single staff member were all fabulous. The sit down at the commencement of sty was very informative and helped us self navigate tourist hot spots in HoiAn. Lovely location and facilities.
• Seppo (10/5): - The super wonderful staff (hi Ivy and Min). Everything else was perfect too. Location, can't be better, rooms awesome and the breakfast WOW.
• Blanca (9/5): - La atención del personal. Son encantadores y serviciales.
• Hendrik-Jan (10/5): -
• Kiran (10/5): -
• 亞力 (10/5): Good - Thanks for Min Ivy Sunny Gavy Great experience in Hoi An Room is big and clean 🥹🥹🥹 Ivy is very nice and share a lot of information of Hoi An
• Marce VLC (9/5): - Sunny muy amable. El transporte que me buscaron fue malo.
• My (10/5): Kì nghỉ ngắn ngày vô cùng tuyệt vời - Kiến trúc đẹp, dịch vụ rất tốt Phòng không có tivi
• Gary (10/5): - Perfect location . Amazing little hotel close to Old Town and other attractions. Credit to Min, Linh, Ivy and Tin who went way and beyond to help made my stay memorable. Will definitely be staying here again on next visit and cannot recommend this hotel more highly Thanks to all once again
• Kim (8/5): Staff were above & beyond. We loved them. - We rented 2 rooms and the Showers flooded bathrooms almost entirely in both rooms.
• Athanasios (7/5): I would recommend the hotel if you spend 1-2 nights in Hoi An - The absolute highlight of our stay was the wonderful staff. Ivy and Min were truly amazing and they went above and beyond to make us feel welcome! Their personalized food and activity recommendations were spot on and made our trip so much more enjoyable. The hotel building itself is a charming gem, and you couldn't ask for a better location; being right next to the Hoi An market meant everything was within easy walking distance." We had a nice stay, but a few adjustments would have made it perfect. The room felt a bit small for two, and the furniture layout made it feel even tighter. Maintenance-wise, the bathroom tiles and bathtub drainage need attention. We also struggled with the climate control, as it was difficult to find a comfortable middle ground between the natural heat and the AC. With these minor updates, this would be a top-tier choice!
• Lucy (9/5): A central hotel with an amazing team who make you feel very welcome - Lovely staff, central location, comfortable & clean rooms.
• Uta (10/5): - Sunny, Ivy und Min waren perfekte Gastgeberinnen. Sehr freundlich und zuvorkommend.
• Brian (10/5): -
• Patti (10/5): We were absolutely, 100% pleased with our choice of staying here - The staff is what makes this such an exceptional place
• Gabriel (10/5): -
• Robin (10/5): An outstanding hotel in a fascinating Vietnamese town. - I would give this hotel and in particular its staff, 20 out of 10. They truly made this the best hotel I have visited and I have stayed in many 4 and 5 star hotels, including in Hanoi and Saigon / Ho Chi Minh City. From the moment we arrived, we experienced what I can only describe as a genuine passion to ensure we enjoyed our stay in the hotel itself and Hoi An as a place. We were given a full introduction to the town by Ivy, using the hotel's excellent map and guide, which details things such as must-see attractions in an around Hoi An, which are the best tailors, how to try local food specialities etc. The hotel (4* I would say) is an historic building, sensitively modernised with elegant wooden interiors, kind of echoing traditional Vietnamese architecture and furnishings. After a couple of days and my own illness, we were given an upgraded room with a balcony, but all the rooms are large, spotless and with excellent bathrooms. Sunny was another excellent host, going out of her way to make sure I was comfortable, had what I needed and could recover. All the front of house staff, Ivy, Sunny, Min, Navy and Spring, plus the cleaners and cooks made our stay truly special. It was hard to leave and they made sure we took a little bit of Hoi An with us in the form of a local crafted memento. Hoi An itself is a truly interesting and fascinating town, encompassing Vietnamese, Japanese, Chinese and European (especially French, Dutch and Portuguese) inIfluences. If you're going to stay in Hoi An, stay At the Hoianese Tranquil Heritage Hotel and enjoy what you will remember as the best and most sincere hospitality you'll experience. Nothing.
• Jaimee (10/5): Amazing heritage stay with incredible staff - The staff were extremely friendly and attentive, especially Ivy, but also Min and Sunny. As soon as we arrived Ivy gave us an intro and lots of information and recommendations. She also taught me how to make my own Vietnamese Coffee! Always remembered our names and had good conversations, A lovely location and beautiful room. Min also helped us book the Bamboo Circus show and was very helpful!
• Ken (10/5): Minh and Sunny extremely helpful and positive - Location just right - in old city but not too crowded
• Ananya (10/5): - We had a fantastic experience and felt very well taken care of throughout our stay. A big thank you to Sunny, Min, Ivy, and Gaby for their warmth and support. A special mention for Ivy, who went above and beyond in helping us plan our time in Hoi An — her recommendations, especially for shops, worked out perfectly for us. We also really enjoyed the walking tour with Boa, which brought the town’s history and stories to life. Hội An itself, with its rich history and welcoming people, made the entire experience feel truly unique and unforgettable. Thank you for making our stay so memorable.
• Sascha (10/5): -
• Sharon (10/5): -
• Anuradha (9/5): -
• Tracy (9/5): Charming staff and great location. - Very convenient location for visiting the main tourist spots and the staff are really lovely.
• Swati (10/5): -
• Cheong (10/5): Fantastic Hotel, Great Location and wonderful staffs - My stay at this Hoianese Tranquil Heritage Hotel iwas nothing short of exceptional. From the moment I arrived, I was embraced with warm, genuine hospitality that instantly made me feel at home. The hotel itself beautifully reflects the charm and heritage of Hoi An, offering a peaceful and comfortable retreat. However, what truly sets this place apart is the incredible team behind it. Every staff member I encountered was attentive, kind, and always willing to go the extra mile to ensure my stay was perfect. MY big thank you to Ming, Ivy and the team team behind the kitchen, your breakfast is just amazing. I left with a full heart and deep appreciation for the hospitality I received. I would highly recommend Hoianese Tranquil Heritage Hotel to anyone visiting Hoi An, and I look forward to returning again very soon. none
• Anuradha (6/5): Good value for noney and grea location - The staff No I liked it

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