Staybridge Suites Niagara-On-The-Lake by IHG

Name: Staybridge Suites Niagara-On-The-Lake by IHG
Address: 524 York Road, Niagara-on-the-Lake, ca

Location: 524 York Road, Niagara-on-the-Lake, ca

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Luxurious Accommodation
Staybridge Suites Niagara-On-The-Lake, an IHG Hotel offers 4-star accommodation with well-appointed rooms featuring kitchenettes and flat-screen TVs. Guests can enjoy the comfort of air conditioning, free WiFi, and premium bedding for a relaxing stay.

Top-Notch Amenities
Guests can take advantage of the fitness centre, indoor pool, and barbecue facilities during their stay. The 24-hour front desk, concierge service, and complimentary buffet breakfast ensure convenience and a hassle-free experience for all visitors.

Ideal Location
Located just 13 km from popular attractions such as Niagara Fallsview Casino Resort and Skylon Tower, this hotel provides easy access to key destinations. Whether you're here for leisure or business, Staybridge Suites offers a perfect blend of comfort and convenience.

Experience luxury and convenience at Staybridge Suites Niagara-On-The-Lake, an IHG Hotel. Book your stay now for an unforgettable experience.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
Board games/puzzles
Concierge service
Wheelchair accessible
Kid meals
Heated pool
Lower bathroom sink
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Physical distancing in dining areas
CCTV outside property
Face masks for guests available
24-hour security
Key card access
ATM/banking
Shopping on site
Television in common areas
Front desk (limited hours)
Free wired internet
Access to nearby indoor pool
Golfing on site
Self parking (surcharge)
Pool sun loungers
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Private picnics
Reception hall
Secured parking
Golf cart
Swimming nearby
Charcoal grill
Bulk dispenser for toiletries

Rooms Available

Suite, 1 Bedroom, Kitchen (Bath Shower Combination)

1 King Bed and 1 Double Sofa Bed
550 sq feet

Layout - Dining area and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Hypo-allergenic bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Lever door handles
Eco-friendly - Recycling bin and LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Satellite channels
- Kitchen
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Stovetop
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Separate sitting area
- Separate dining area
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- LED light bulbs
- Visual fire alarm
- Lever door handles
Suite, 1 Bedroom, Kitchen

1 King Bed
550 sq feet

Layout - Dining area and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Hypo-allergenic bedding and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Lever door handles
Eco-friendly - Recycling bin and LED light bulbs
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Satellite channels
- Kitchen
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Stovetop
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Separate sitting area
- Separate dining area
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- LED light bulbs
- Visual fire alarm
- Lever door handles
Queen Studio Suite

Offering free toiletries, this suite includes a private bathroom with a walk-in shower and a hairdryer. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The suite has tiled floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a tea and coffee maker. The unit has 2 beds.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Toaster
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Board games/puzzles
- Sofa bed
- Adapted bath
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Complimentary access to conference room/business areas
- Access to private pool
- Single-room air conditioning for guest accommodation
One-Bedroom King Suite - Non-Smoking

Featuring free toiletries, this suite includes a private bathroom with a walk-in shower and a hairdryer. The well-fitted kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The suite has tiled floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a tea and coffee maker. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Toaster
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Board games/puzzles
- Sofa bed
- Adapted bath
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Complimentary access to conference room/business areas
- Access to private pool
- Single-room air conditioning for guest accommodation
Standard Room

Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. Meals can be prepared in the kitchen, which features a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious double room features air conditioning, soundproof walls, a tea and coffee maker, a seating area and a flat-screen TV with cable channels. The unit has 1 bed.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Toaster
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Board games/puzzles
- Sofa bed
- Adapted bath
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Complimentary access to conference room/business areas
- Access to private pool
- Single-room air conditioning for guest accommodation
Queen Studio Suite with Bath Tub - Mobility Accessible - Non-Smoking

Providing free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. The suite features tiled floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a tea and coffee maker. The unit offers 2 beds.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Toaster
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Board games/puzzles
- Sofa bed
- Adapted bath
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Complimentary access to conference room/business areas
- Access to private pool
- Single-room air conditioning for guest accommodation
One-Bedroom Suite with Two Beds - Non-Smoking

Featuring free toiletries, this suite includes a private bathroom with a walk-in shower, a bath and a hairdryer. Guests can make meals in the kitchen that has a stovetop, a refrigerator, a dishwasher and kitchenware. The suite has tiled floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a tea and coffee maker. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Toaster
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Board games/puzzles
- Sofa bed
- Adapted bath
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Complimentary access to conference room/business areas
- Access to private pool
- Single-room air conditioning for guest accommodation
One-Bedroom Suite with Tub - Mobility Accessible

Offering free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The suite has tiled floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a tea and coffee maker. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Toaster
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Board games/puzzles
- Sofa bed
- Adapted bath
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Complimentary access to conference room/business areas
- Access to private pool
- Single-room air conditioning for guest accommodation
One-Bedroom Suite with Roll In Shower - Mobility Accessible

Featuring free toiletries, this suite includes a private bathroom with a shower and a hairdryer. Meals can be prepared in the kitchen, which has a stovetop, a refrigerator, a dishwasher and kitchenware. This wheelchair accessible suite has air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Sofa
- Tile/marble floor
- Alarm clock
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Toaster
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Board games/puzzles
- Sofa bed
- Adapted bath
- Shower chair
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
- Complimentary access to conference room/business areas
- Access to private pool
- Single-room air conditioning for guest accommodation

Guest Reviews

Mariya (10/5): -
Rochelle (8/5): - The breakfast wasn't good
Essam (5/5): Could've been a lot better. - The location. The staff treatment. The mattresses in the room is very uncomfortable and very beat up. The Fitness room equipment is broken. The laundry room machine need to be clean.
Adam (10/5): This hotel is very conveniently located! I would stay here again! - the room was spacious and comfortable. the kitchen was fantastic and stocked with basics as you would expect. Hotel offered games and the pool was amazing. No ice maker on each floor. Not a big deal though.
Karen (9/5): Great stay - The room was clean and well-organized. The bed was comfortable. The breakfast buffet area was clean and the coffee was decent. Rooms facing the QEW can have traffic noise - it bothered us a bit one night. My daughter slept on the pull out couch and said it was not very comfortable
Alina (5/5): Do not recommend - The suite was spacious, the kitchen had everything that we needed, everything was clean, the sofas were comfortable. The breakfast was decent, the receptionist super friendly. The noise of the fridge and the AC was unbearable. We had to turn off the heater at night, as we couldn't sleep, that's how loud the noise was. The bed was extremely uncomfortable, the pillows horrible. The kids' sofa bed couldn't be used, as there was a horizontal bar that when someone would sit on the bed, it would feel it instantly. So we all tried to squeeze in the big bed. But none of us slept well. The duvet cover kept on twisting, the quality of the bed sheets was so bad...by morning part of the mattress had no fitted sheet. We would not return. For the money that we paid, we were expecting for good quality stay.
Tiffany (9/5): -
Susan (8/5): It was overall a great stay - Breakfast was great as was location There were 12 or so teenaged boys who took over the pool rough housing but eventually a staff member did come along and told them to stop diving into the pool
Melina (10/5): -
Carmen (10/5): -
Nathalie (9/5): Clean, comfortable and safe for our family. - Front desk was extremely friendly and answered all questions. Breakfast was great! Variety of food and drinks. The person who brought us extra towels and blankets was very courteous and professional. -
Jennifer (8/5): Great friendly staff, would stay again. - The staff were very friendly, room was comfortable, breakfast was great! The pool area was dirty. The bathroom needs more attention to detail as far as cleaning goes. And there was hair in the bed.
Lise (10/5): Wow !! - Endroit très bien situé, tout a proximité. Très propre et confortable. Personnel courtois et sympathique. Je vais y retourner c'est certain. Parfait pour voyage.. dans la région des vignobles et niagara falls. Dormir dans le calme . Je vous recommande l'endroit. 👍😉 Tout était parfait.
Aditya (9/5): -
Michelle (10/5): -
Jeannette (8/5): - Good cleanliness and excellent front staff.
Tania (10/5): -
Lindy (9/5): -
Hamou (8/5): -
Marc (9/5): met all expectations - Room was spacious and comfortable.
Guy (10/5): -
Jason (10/5): - Bacon Sausage
Doug (9/5): -
ABDULAI (9/5): A place I will recommend to others. - The staff were welcoming.
Solveig (8/5): -
Kimberly (10/5): -
Jocelyn (8/5): a rempli nos attentes - Chambre spacieuse et propre
Anastasiia (9/5): -
Demidoff (10/5): -
Cynthia (8/5): - The shower mechanisms were hard to figure out. We had water spraying all over the bathroom.
Sophie (8/5): - La chambre très spacieuse Nous sommes aujourd'hui le 08 janvier et je n'ai toujours pas reçu le retour de ma caution de 213$
Lisbeth (6/5): Other than the staff and the Manager didn’t action on my request because of my birthday, all good. - Breakfast buffet was very good I booked the hotel because of my birthday and they didn’t even bother giving me a bottle of water as a courtesy. Even though I asked, staff and even the Manager didn’t treat me as I expected. Very cheap.
Ela Desca (9/5): Perfect for a quick family stay - Room was comfortable and clean, it had a small kitchen, good breakfast variety, the pool was nice as well. Located only 15min away from the main attractions at Niagara Falls Only one reception was working on the Holiday Inn, not sure why they have two hotels at the same location. Bathroom has the sink separate from the toilet and shower. Bed was not actual queen size.
Esther (10/5): - Clean spacious room everything you need for a short or long stay
Mansoor (2/5): -
Massimo (7/5): overall great place. - Room was great, nice breakfast, location close to many attractions The A/C unit in the room was too noisy ... the first night was not too bad but we couldn't sleep the second night due the noise..
Lazaro13 (10/5): - Great location, pet friendly. No parking fee, breakfast was great.
Graham (8/5): -
杨 (9/5): -
Bartels (10/5): - Location, roomy room, loved the small kitchen, staff, pool Nothing
Valerie (7/5): -
Mary Lou (10/5): A great vacation spot!! - Bed was comfortable, clean, quiet, breakfast was a hot buffet and the best choices yet in any hotel we have been in. Dwayne the chef went above and beyond as he put the GF bread in a separate toaster. Staff were very friendly. Our suite was great as we cooked supper in it. Everything we needed was in the kitchen.
Wiens (10/5): - Suite was fantastic. Breakfast options were excellent. Wish there had been a hot tub by the pool. Breakfast hours are a little short. An extra half hour for later risers would have been a nice extra touch. Other than that everything was A+.
Ian (9/5): -
Lynne (10/5): - Robin at the desk was a doll. The bed and bedding was so comfortable. Loved the Dove products in the bathroom.
susan (10/5): - Everything Nothing Everything was great
Rajaa (8/5): - Hôtel super propre
Ella (10/5): -
Ray (9/5): Lovely - Lovely room and breakfast. Great stay.
Luxia (10/5): - Clean, good breakfast, friendly staff
Barbara (8/5): Otherwise comfortable room and clean hotel - Clean and comfortable Breakfast was poor. Eggs were cold. Bagel tasteless
Hansen (10/5): - The accommodations were spacious and very clean. TV selections were very limited with no options for movies.
Janine (9/5): Schönes Hotel - Sehr sauberes, ordentliches Hotel mit tollen Zimmern. Das Frühstück war auch gut, die Niagara Fälle und Niagara-on-the-lake war auch nicht weit. Leider war die Lüftung laut und ließ sich nicht abstellen. Wir konnten trotzdem sehr gut schlafen, es war leider nur etwas nervig
Christian (10/5): -
Nicholas (10/5): - All area by clean and well organized
Janice (10/5): - The concierge was very helpful with information about the area.
Gianninoto (8/5): Very comfortable stay, except for smell. - Breakfast and happy hour were nice. Spacious rooms/suite. The living room couch smelled like a wet dog!
John (10/5): - n/a
Ray (10/5): - Spotless property, fantastic breakfast, quiet
Tammy (8/5): - Great cozy stay, breakfast included. Only thing I would replace are the uncomfortable pillows.
Nelson (8/5): - We stayed at this hotel during our trip to Niagara Falls. We were looking for a clean modern hotel. The cleanliness was above average. Unfortunately, the sofa bed in the other room was quite small even for two kids. My son complained that he felt the bar jutting into his back. The breakfast was nice it had quite an assortment of food.
Michael (10/5): - The HVAC System cooled down Trex room very quickly.
Christine (10/5): Comfort plus - We were surprised at how big the room was. Loved the kitchen facilities. Bed was very comfortable. Loved our stay!
Andrea (9/5): -
John (8/5): -
Steven (9/5): Very nice, clean, comfortable place. Continental breakfast very good. Room excellent. - Pleasantly surprised by the size of the King suite. If required for an extended stay, the kitchen is excellent. Air conditioner in bedroom did not work at all, and on top of that made an annoying sound, even when unplugged, that kept us awake for a couple of hours. For information, there is a separate air conditioner for the living room / kitchen area.
Francois (10/5): - Our air unit broke down. Staff promptly moved us to a new room. Awesome customer service!
Greg (9/5): -
Michael (10/5): - Beautiful, clean, modern and facility with many amenities. Quiet & very comfortable. Friendly & attentive staff Sept 28th, 2025
Gihan (8/5): Overall satisfaction is good - Breakfast- Room for improvement Variety of the breakfast is not up to standard
Chris (9/5): Very nice! The stagg was friendly and in a great location ! Definitely come back & recommend this place - Great location Nothing
Janice (8/5): - Clean, friendly staff, decent breakfast.
Andres (8/5): - Facilities A lot of noise ar nights. For people susceptible to sleep is hard
Homer (4/5): - Mould around sink and on the bathroom floor. Must smell in the air conditioner. Sofa bed was dirty, had cookie crumbs when it was opened up.
alan (10/5): - The breakfast was excellent - not just cereal and toast! The room was quiet, very comfortable and spotless.
Phillip (8/5): - I chose this hotel bc it was dog friendly and had a hot tub for my back after traveling so far. It was very clean, friendly service and dog friendly. However there is no hot tub. There is an indoor pool but no hot tub. I was definitely disappointed since I could have chosen any number of other hotels that were closer to our destination with other pros and without a hot tub.
Darren (10/5): - I would highly recommend staying here! The cleanliness and staff effort was above and beyond. The facility itself was very impressive with a private patio area outback with 2 bbq's and lounging area. It was superb! The complimentary breakfast was incredible with loads of choices (hot and cold) and freshly made! Definitely deserving of a 5-star review. We are planning to go back in a few months!
Julie (10/5): - Comfortable bed, very clean
Patricia (10/5): - The location was central to the wineries and an easy trip to Niagara Falls
Pierre (10/5): Séjour parfait - L’emplacement est idéal pour visiter Niagara on the Lake, Niagara Falls et les vignobles. La suite était très confortable et propre. Rien. Tout a été parfait.
Elaine (10/5): - Amazing hotel! Was like staying in an apartment with a full kitchen. Incredibly clean and staff were both professional and kind. Breakfast, which was great, was an added bonus. Outside amenities include barbq’s and firepits. Will definitely stay here again!
Gail (10/5): Very helpful staff. Great breakfast included in stay. Would book again for future trips. L - Everything was clean, friendly and helpful staff… .the suite was perfect… reasonable rates for a suite. Would highly recommend! Nothing
johnnyboyyork (6/5): Not as good as the reviews suggested - Having spent literally hours combing through reviews of hotels in the Niagara area, I chose this property based on the glowing recommendations of other guests. Despite it being some 15 -20 minutes from the Falls itself and set in a characterless but convenient roadside location, I chose here because others had rated the accommodation and service so highly. In terms of service, I'd agree with the majority. I found Cosimo who checked me into the hotel to be charming, helpful and obliging and his colleague Robin who dealt with my departure to be equally professional and helpful. Sadly, though, my departure was premature, as I experienced one of the worst nights' sleep I have ever had in a hotel, which I will explain in due course. The suite to which I was assigned was on the top floor at the end of the hallway and to the rear of the property. It overlooked an ugly commercial property at the other side of the hotel's parking lot. The suite was spacious and well equipped, but not perhaps quite as well presented and or as clean as I had hoped for based on the reviews I had read prior to my arrival. I found the fixtures and fittings in the room to be a little tired, with some in need of replacement (for example the carving knife in the kitchen was blunt and the handles on some other kitchen utensils were loose or came off in use). I also noticed some fraying of carpets where these met the hard flooring in the kitchenette and bathroom, tile grouting in the shower which needed to be refreshed and also what appeared to be a troubling damp patch in the corner of the lounge area to the left of the window. The drapes at both windows looked untidy and the kitchen was not as clean as it could have been, with crumbs in some of the drawers. None of these issues alone was enough to cause complaint, however noise coming from the rooftop directly above room did prompt me to speak up in the middle of the night. After trying to get to sleep for almost 3 hours with a low frequency hum and a regular clanking sound preventing me from doing so, in the absence of a comparable suite, I was moved at 2am to a room in the adjoining Holiday Inn Express which shares the lobby area with the Staybridge property. Whilst the room move was dealt with efficiently and obligingly, and I was eventually able to get some sleep, the knock on impact of this was far from desirable, impacting badly on my vacation plans for the following day. I dealt with Robin the following morning who was polite and professional but not perhaps quite as apologetic as I might have hoped for in the circumstances. She accompanied me to the suite which I had vacated in the early hours and acknowledged the noise, but initially tried to explain this as being external to the hotel itself, attributing it to bird-deterrent devices in nearby agricultural land. A quick trip outside to the parking lot confirmed to me that any such noise from local landowners was very different in terms of both pitch and frequency. I was offered a choice of moving to another suite or cancelling my second night without penalty, and I chose the latter after having had breakfast which was sadly also quite disappointing. Whilst there was a reasonable selection of items available, again there were some discrepancies with the glowing reviews I had read and also the tempting imagery on the hotel's website. I found no crispy bacon or bowls filled with tempting, juicy-looking whole fruits here - just some rather unappetising looking sausages and a bowl of bananas which were either completely green or too ripe to eat. The quality of what was served at breakfast was, in my opinion, no better than an average breakfast-inclusive hotel and actually much worse than I have enjoyed at other Staybridge Suites sites around the globe and also at some of the chain's competitors. Even though it is located some distance from the area's main attractions, this property was not particularly competitively priced and clearly sets its prices partly based on its very favourable reviews. In my opinion, however, it did not offer value for money. In the spirit of fairness, I have rated it as average based on my comparison of the hotel with others within its category, but based on on my experience with this stay I also believe I could well have also justifiably rated it as 'poor', save for the service extended to me by the hotel's team. I certainly wouldn't feel comfortable in recommending it to others in the glowing and effusive way other have done so.
Dwain (8/5): - Breakfast facillity
Gloria (10/5): - Lovely hotel, gigantic rooms! Good breakfast.
Schwarz (8/5): - Sehr geräumiges und sauberes schönes Zimmer Bequemes Queensize bed Die Schlafcouch war leider nicht ausgezogen und hergerichtet - abgesehen davon war die Matratze leider sehr sehr durchgelegen und man hat jede Feder gespürt
Ritchel (10/5): - We had the best experience there!
Nancy (6/5): - Location thought it was closer to the old town
Joep (8/5): -
Alyssa (10/5): - Comfortable stay, quiet location, though close to great shopping and dining locations.
Jeremy (6/5): - Management staff were rude to us - Accused us of stealing breakfast from the Staybridge hotel when we were fully entitled to the breakfast. The manager assumed that we were staying at the Holiday Inn (which apparently does not include breakfast) while I was talking to a lady at the front desk. Well, guess what? There was no agent at the Staybridge front desk so I had no option! The hotels are connected inside so it's very strange. I had to argue with them for 10 minutes to get an apology. Paying customers deserve much much better than this clown service. My advice is to avoid this hotel for your own mental sanity.
Stephen (10/5): - We stayed here a few years ago, and returned this year, pretty much the same, rooms were reasonably clean, bed was a little uncomfortable, but our overall stay was satisfactory
Kim (10/5): Dog friendly - We stayed here because its dog friendly and was close to the outlet mall. The room was nice, and comfortable. Great location and lots of areas for dog to relieve himself. The breakfast wasnt great but it was nice to have.
ALESSANDRO (9/5): - Staff cordiale. Camera Pulita
Carole (10/5): - Beautiful room.
Alain (10/5): -
Lynnette (10/5): - Would absolutely recommend and stay there again. Staff was fabulous and worked as a team.
Anthony (8/5): -
norma (8/5): Vond het best leuk wel erg prijzig . - Was niet via lopen bereikbaar voor de grote mall in de buurt. Moest lyft nemen.
ehecatl (10/5): Exceeded my expectations - Very clean, quiet suites. Location - Easy accessibility from QEW and Vicinity to Niagara Falls and Niagara on the Lake Ample Parking Secure and safe Reasonable price for the suite Keep it up!