Lilla Waterfall Retreat - Sg Lembing, Kuantan Formerly Known as Casa Hill Resort

Location: 189, Jalan Sg Lembing, Kg Arang, Sungai Lembing, my

Star Rating: 7.8 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Terrace
• Family rooms
• BBQ facilities
• Tour desk
• Table tennis
• Darts
• Karaoke
• Shared lounge/TV area
• Board games/puzzles
• Outdoor furniture
• Staff adhere to local safety protocols
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Key access
• Food delivered to guest room
• CCTV outside property
• 24-hour security
• Television in common areas
• Free wired internet
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Reception hall
• Exercise/lap pool
• Japanese garden
• Swimming nearby
• Bicycle-friendly property

Rooms Available

• Deluxe Room, 2 Queen Beds

  2 Queen Beds

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Electric kettle

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Electric kettle
  • Bidet
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Ceiling fan
  • Free WiFi
  • Rainfall showerhead
  • Soap

• Villa Quad Family

  This villa includes 1 living room, 1 separate bedroom and 2 bathrooms with a shower and free toiletries. Boasting an outdoor dining area, this villa also offers air conditioning, a seating area and a TV with satellite channels. The unit has 3 beds.

  Max Occupancy: 6 (5 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Dining table
  • Outdoor dining area
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Key card access

• Penthouse 4 Bedroom Suite

  This 4 bedroom suite has 4 bedrooms room, living and dining room and kitchenette. It features air conditioning, 2 bathroom with hot shower, fridge,wifi, kettle, hairdryer , towels and complimentary toiletries.

  Max Occupancy: 10 (10 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Dining table
  • Outdoor dining area
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Fire extinguisher
  • Key card access

• Deluxe Cabin Triple with Balcony

  This Cabin room features air conditioning, attached bathroom with hot shower, wifi, kettle,hairdryer , towels and complimentary toiletries.

  Max Occupancy: 4 (3 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Outdoor dining area
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Fire extinguisher
  • Key card access

• Villa Deluxe King

  This double room features air conditioning, attached bathroom with hot shower, wifi, kettle,hairdryer , towels and complimentary toiletries.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Outdoor dining area
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Key card access

• Superior Cabin Triple

  This Cabin room features air conditioning, attached bathroom with hot shower, wifi, kettle,hairdryer , towels and complimentary toiletries.

  Max Occupancy: 4 (3 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Outdoor dining area
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Fire extinguisher
  • Key card access

• Kampung Loft With BBQ Space

  This holiday home has a electric kettle and air conditioning. This 4 bedroom house has 4bedrooms room, living , dining rooms and kitchenette. It features air conditioning, 2bathroom with hot shower, fridge,wifi, kettle, hairdryer , towels and complimentary toiletries.

  Max Occupancy: 10 (10 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Fire extinguisher
  • Key card access

• Villa Deluxe Family

  This air-conditioned twin room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as an outdoor dining area. The unit has 2 beds.

  Max Occupancy: 5 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Outdoor dining area
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Fire extinguisher
  • Key card access

• Lilla Poolside Cabin Suite

  This suite features a electric kettle, air conditioning and pool view. This 4 bedroom suite has 4bedrooms, karaoke room and kitchenette. It features air conditioning, 3 bathroom with hot shower, fridge,wifi, kettle, hairdryer , towels and complimentary toiletries.

  Max Occupancy: 10 (8 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Dining table
  • Outdoor dining area
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Fire extinguisher
  • Key card access

Guest Reviews

• Ana (7/5): 10/10 for the kids happiness - Tempat cantik! Lovely scenery. Anak suka sangat especially the kids pool 🤍 kedai makan around the area banyak senang cari makan! Tak provide towel (sebab kata tak sempat kering), tv rosak, remote aircond tak ada, bedsheet ada stain, tisu dekat toilet tak refill before guest check-in.
• Salmiah (10/5): - Everything was good 👍👍👍
• Dino (8/5): Value for money - Free karaoke The orientation of beds
• Thin Soon (7/5): Okay but with small issue. - Building conditions okay and peaceful place since is at isolated location. The water pump is too close to Villa and caused consistent annoying noise especially during sleeping.
• Kyanta (5/5): Could be better but comfortable enough. - Generally staffs are kind and ready to help, and to arrange local tours etc at last minute due to the cancellation of rainbow waterfall hike. They provided transport to the market for food too, and we could use hot water at the lobby as we do not trust the ones in the room. Staffs were doing their best that is commendable. I guess the customer service pretrip, we wasnt informed about the closure on rainbow waterfall due to landslide despite us booking a tour with them. I think there was miscommunication thus they had to panic to prepare a room for us. That room seemed to have not been used for a long time thus the layers of dust. The utensils area have cockroach eggs.
• PAUL (6/5): - Facility and location
• baharom (4/5): Its so difficult to bring parents with backpain and knee injuries to reach the penthouse area. - the room is very clean and all the cooking utensils are provided please provide personal karaoke room and provide bbq pit in many areas.There were two time blackout that made us stuck in hot area.First time was during mid night and one more at 10am in the morning and it hit nearly an hour.Our babies were uncomfortable and cried all the time.I would like to claim vouchers or redemption due to these matters.Im not satisfied with my stay.The workers also not that friendly and took time to respond when the blackout occured
• Rumiza (9/5): -
• Yeow Tiong Eng (8/5): -
• Mohamad (8/5): - love the environment. far from the city and quiet place. limited wifi coverage
• How Ling (1/5): Bad - The management. What we requested did not fulfilled. The management said disagreed with the request but did not informed us that the requuirement could not be fulfilled. If the feedback was given, at least we could decide changing room types. Also, that night, the karaoke was still operating till 2.00am, The sound was so loud. could not sleep well at all. What kind of management that allow guests to sing till so late!!
• Miyokii (6/5): -
• swee wei (9/5): -
• Noor Fadzilah (7/5): -
• Lim (8/5): Relaxing. The air is good. Quiet. - No food at the resort Cafeteria
• Cheng mang (10/5): Enjoy - Casa Hill Resort is such a hidden gem! The staff were incredibly kind and attentive — whenever we asked for extra blankets or bottled water, they delivered them with genuine warmth. The whole place feels so peaceful and comfortable, like a little paradise far from the hustle and bustle
• Mohamed Munawar (8/5): -
• Suhana (10/5): -
• NURUL (9/5): -
• hanis suraya (9/5): -
• Winder (10/5): Exceptional - Clean and nature enviroment
• Maychelle (8/5): Very good - Everything was good...only that we don't really have the chance to use as coincidently there's a big crowd group at the same time of stay. Will try to use it in my next trip here
• Nur (9/5): Superb -
• Joanne (6/5): Overall good. - Is time to upgrade the room facilities because quiet old already. surround green Environment good & comfort.
• Shuang (5/5): Passable - the swimming pools is nice, kids like it.. I would like to share our recent experience during our visit to Sungei Lembing, particularly regarding the BBQ facilities. Before our arrival, we called to confirm whether BBQ pots and accessories were provided. The person we spoke to, who as the “manager,” assured us that both the BBQ pot and accessories would be provided, and did not mention any additional charges. Based on this confirmation, we brought along some food (8 pieces of marinated chicken wings and 1 pack of sausages), planning to have a simple BBQ. We even made a second call to double confirm, and again, were told everything would be provided. However, upon arrival, we were informed by the staff that using the BBQ facilities required an additional payment of over RM100. This was a surprise and disappointment to us, as we were never informed about this charge in advance. Due to the unexpected cost and the small amount of food we had, we decided not to proceed with the BBQ and ended up giving the food away. This especially disappointed our children, who had been looking forward to the BBQ. We felt misled and hope that the management can improve communication in the future to avoid similar experiences for other guests. It would be helpful if clear and transparent information about additional charges is given upfront during inquiries. Thank you for taking the time to consider our feedback.
• Muhamad (9/5): Enjoy - Location and environment Some guest partying until midnight
• Cheau (6/5): The stay was pleasant despite the shortcomings. - The kids enjoyed the pool very much. Air conditioners were functioning well. The response through whatsapp is slow and not customer friendly. When asked whether cutleries are available, I was told none. So we have to bring cutleries etc over but then they actually have spoons and forks prepared. The pots at the penthouse were super slow in cooking. Water is not even boiled after 15 minutes cooking with the highest heat on the induction cooker. We ended up cooking with our own steamboat pot. Thank god we brought along that. Ants were crawling in super fast. Bedsheets weren't very clean, with blood stain and also lizards dumpings. Water was slow even with the pump on. The soccer table was not fixed, shaky and could fall apart anytime.
• Danial (8/5): Very good - Location is good. Nature Cafe close on sunday. So for breakfast, we must go outside..Disappointed 😌
• Asy (8/5): Very good -
• Mansor (7/5): Good -
• Lee (10/5): Best tul! -
• Aiphin (8/5): Very good -
• Siti (7/5): Good -
• Mohd (8/5): Very good - Good stay
• Masitah (10/5): Exceptional -
• Lilian (7/5): Considered the best hotel in town - Bed Inside the cabin is clean but external is lack of maintenance, got spider web and lizard shit everywhere.
• Mahizan (10/5): Exceptional -
• Mohd (8/5): Very good -
• James (10/5): Exceptional -
• Erin (7/5): Overall not bad - Space big enough for our family Staff not friendly
• Ling (7/5): Good -
• Shenny (8/5): Very good -
• Tan (7/5): Good -
• Erna (8/5): Very good -
• Yenny (7/5): Good - Environment and the swimming pool The Air-cond was dusty
• Jaafar (10/5): Exceptional - The ambient really great. Clean room and comfortable stay with my family. Toilet comes with water heater and water pump too. Excellent stays overall.
• Saiful (10/5): Exceptional -
• Kee (8/5): Very good -
• Choo (6/5): Pleasant - Good location None
• Nursyafiqah (4/5): Disappointing - The room is very dusty. The toilet is not properly cleaned prior us coming in and it smells. The staff is not very accommodating
• Swee (8/5): Very good -
• Strangers135 (7/5): Good -
• Swee (8/5): Very good -
• David (7/5): Good -
• Najmudin (6/5): Pleasant -
• Yi (9/5): Satisfied group of travellers here. Recommended - Large space , lots of activities to do for free, lots of Aircon in the suite, lots of bottled water and shampoo and towels provided Water pressure can be better
• Ling (6/5): Pleasant -
• Jacklyn (7/5): Good -
• Azfanany (7/5): Good -
• Choong (8/5): White Cottage stay - The resort white cottage is good for family. As we have 9 of us, if can have 3 bathrooms instead of 2 would be more perfect.
• Nik (7/5): Good -
• Nazmin (8/5): Very good -
• Nicole (8/5): Very good -
• Munira (8/5): Very good -
• Shee (6/5): No bad, nice try - Many facilities Container room… morning very cold, but I switch off aircon, come back like sauna…
• Jeng (8/5): Very good -
• Jeng (8/5): Very good -
• R0r0-f (4/5): While it served the purpose for my son to play at the pool, the rest are just a disappointment. - Easy to find, ample parking space, cold aircond and decent pool for kids and adults. There was a water leakage on the floor. Cannot identify where the water was coming from, as it was raining heavily the night we stayed. Bed was not clean enough. Webs were everywhere. The beds had some old paper smell. Not sure if the room has been vacant for quite sometimes. Found few spiders as well. Only a single card for the door. If you plan to stay here, please bring your own toiletries. For the price we paid, it was a disgrace to be provided with such shower gel and shampoo. The cafe was closed, and we had to tapau foods from outside.
• Noor (8/5): Very good -
• Wei (6/5): Pleasant - Room not clean
• Amu (7/5): Good -
• Wayne (6/5): Pleasant - Air conditioning not cooling
• Ong (9/5): Superb -
• Kim (7/5): Good -
• Henry (7/5): Everything are good except the toilet issues. - Convenient, good location. Toilet flushing system took very long time to fill up the water after flushing. Toilet seats not properly secured, moving while seated.
• Lee (4/5): Disappointing -
• Ahmad (8/5): Very good -
• Azliza (10/5): Exceptional -
• Kwan (9/5): Superb - The rooms and beds were clean and comfort. The environment is perfect. Nothing to complain
• Roshidah (7/5): Good -
• Lee (6/5): Pleasant -
• Chen (8/5): Very good -
• Eusoff (5/5): Passable - The place is strategic The room isn't as advertised It didn't call out clearly that I wasn't paying for a house. I was only paying for 1 level of the house
• Lee (6/5): Some of the facilities in the rooms could have been better serviced and checked regularly. - The location, the outlook, the facilities and overall cleanliness We encountered power failure upon check-in and the front desks could not really relate the situation to us but fortunately there was a male Chinese staff who was very helpful to show us the rooms as some of the rooms did not have any power . There was no room service provided. We stayed for two nights and we had to go to the front desks to collect our towels and toilet rolls
• Azni (7/5): Good -
• Amila (8/5): Very good -
• Anonymous (10/5): Exceptional -
• Cindy (8/5): Well located with comfort stay. - Confort bed Power trip in the afternoon
• Dd (9/5): Perfect getaway. Peaceful yet modern in some way. - The rooms, and pool was satisfying Wifi signal was bad. Couldn't establish connection when in either of the rooms.
• Siti (10/5): Exceptional -
• Darren (7/5): Good -
• Maisara (6/5): Average - Good location A bit cramp for a 3 bed cabin. No daily cleaning.
• Mohd (8/5): Very good -
• Edward (9/5): Superb -
• Lee (10/5): Exceptional -
• Nor (9/5): Superb -
• Khairulbariyah (8/5): Very good - Water pressure in the room is low
• Zhi (10/5): Exceptional -
• Chia (10/5): Exceptional -
• Liew (7/5): Good - Environment

Photos