SilverSprings Spa Retreat Pet Friendly Cottages and Glampings
Location: 100 Silverwood Road, Metricup, au
Star Rating: 8.4 Stars
Property Type: Lodges
About this Property
Luxurious Amenities
Offering a hot tub, free private parking, and comfortable accommodations, Silversprings cottages ensure a luxurious stay for guests.
Entertainment Options
Guests can enjoy a flat-screen TV with DVD player, perfect for unwinding after a day of exploring nearby attractions.
Outdoor Relaxation
With a barbecue, garden, and sun terrace onsite, guests can soak up the sun and enjoy the serene surroundings at Silversprings cottages.
Plan your getaway at Silversprings cottages now for a relaxing and memorable experience.
Important Information
Please note that there is a 1.55% charge when you pay with a Visa, Mastercard or American Express credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Policies
Check-in: 02:00 PM - 09:00 PM
Check-out: 10:30 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Air conditioning
- Family rooms
- Pets allowed
- BBQ facilities
- Facilities for disabled guests
- Hot tub/Jacuzzi
- Non-smoking throughout
- Private check-in/check-out
- Board games/puzzles
- Wheelchair accessible
- Outdoor furniture
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Contactless check-in/check-out
- Smoke alarms
- Guest room sealed after cleaning
- Key access
- Self parking (surcharge)
- Offsite parking discounted rates available
- Private picnics
- Wine release events
- Japanese garden
- Secured parking
- Charcoal grill
- Paddle boating nearby
Rooms Available
-
Superior Chalet
This luxurious chalet provides a hot tub, a sauna and a fireplace. Boasting a private entrance, this spacious chalet also features 2 bedrooms, a seating area and 1 bathroom with a bath and a shower. Guests will find a stovetop, a refrigerator, kitchenware and an oven in the fully equipped kitchen. The chalet also comes with a barbecue. The air-conditioned chalet features a flat-screen TV, a washing machine, a tea and coffee maker, a dining area as well as garden views. The unit has 3 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Seating Area
- DVD player
- CD player
- Fan
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Shared toilet
- Kitchen
- Fireplace
- Private entrance
- Sofa
- Dining area
- Electric kettle
- Sauna
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Barbecue
- Cleaning products
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Hypoallergenic pillow
- Smoke alarm
-
Tent
Guests will find a stovetop, a refrigerator, kitchenware and a microwave in the kitchenette. The tent also has a barbecue. This tent features a seating area, an outdoor dining area, garden views and a shared bathroom. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Kitchenette
- Refrigerator
- Seating Area
- Microwave
- Shared toilet
- Stovetop
- Toaster
- Barbecue
- Linen
- Outdoor furniture
- Outdoor dining area
- Toilet paper
- Body soap
- Socket near the bed
-
Tent
The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Shampoo
- Conditioner
- Body soap
-
Deluxe King Studio
The sauna and fireplace are the standout features of this studio. Guests will find a refrigerator, kitchenware, an oven and a microwave in the well-fitted kitchen. The studio also features a barbecue. The spacious studio offers air conditioning, a washing machine, a terrace with lake views as well as a private bathroom boasting a bath. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Shared toilet
- Kitchen
- Fireplace
- Private entrance
- Sofa
- Dining area
- Electric kettle
- Sauna
- Wardrobe or closet
- Oven
- Toaster
- Barbecue
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Fire extinguisher
-
Superior Chalet
This chalet's standout features are the hot tub, sauna and fireplace. Boasting a private entrance, this air-conditioned chalet features 1 living room, 2 separate bedrooms and 1 bathroom with a bath and a shower. Guests will find a stovetop, a refrigerator, kitchenware and an oven in the well-equipped kitchen. The chalet also comes with a barbecue. The spacious chalet features a washing machine, a tea and coffee maker, a seating area as well as a terrace with lake views. The unit has 3 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Seating Area
- DVD player
- CD player
- Fan
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Shared toilet
- Kitchen
- Fireplace
- Private entrance
- Sofa
- Dining area
- Electric kettle
- Sauna
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Barbecue
- Cleaning products
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Hypoallergenic pillow
- Smoke alarm
-
Tent
This tent features a sauna and a fireplace. Guests will find a refrigerator, kitchenware, a toaster and an electric kettle in the kitchen. The tent also offers a barbecue. The tent provides a private entrance, a seating area, a terrace with lake views as well as a shared bathroom featuring a shower. The unit offers 3 beds.
Max Occupancy: 6 (5 Adults)
- Shower
- Refrigerator
- Desk
- Seating Area
- Toilet
- Heating
- Shared toilet
- Kitchen
- Fireplace
- Private entrance
- Sofa
- Dining area
- Electric kettle
- Sauna
- Wardrobe or closet
- Toaster
- Barbecue
- Bidet
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Adapter
-
Tent
This tent's special features are the sauna and the fireplace. Guests will find a refrigerator, kitchenware, a toaster and an electric kettle in the fully equipped kitchen. The tent also offers a barbecue. The tent provides a private entrance, a seating area, a terrace with lake views as well as a shared bathroom featuring a shower. The unit offers 3 beds.
Max Occupancy: 6 (5 Adults)
- Shower
- Refrigerator
- Desk
- Seating Area
- Toilet
- Heating
- Shared toilet
- Kitchen
- Fireplace
- Private entrance
- Sofa
- Dining area
- Electric kettle
- Sauna
- Wardrobe or closet
- Toaster
- Barbecue
- Bidet
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Adapter
-
Studio with Sofa Bed
The unit offers 2 beds.
Max Occupancy: 4 (3 Adults)
- Shampoo
- Conditioner
- Body soap
-
Deluxe King Studio
Guests will have a special experience as this studio features a hot tub, a sauna and a fireplace. Guests will find a stovetop, a refrigerator, kitchenware and a microwave in the well-equipped kitchen. The studio also offers a barbecue. The spacious studio provides air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Seating Area
- DVD player
- CD player
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Shared toilet
- Kitchen
- Fireplace
- Private entrance
- Sofa
- Dining area
- Electric kettle
- Sauna
- Wardrobe or closet
- Stovetop
- Toaster
- Barbecue
- Cleaning products
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Sofa bed
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Hypoallergenic pillow
- Smoke alarm
-
Three-Bedroom Chalet
The sauna and fireplace are the standout features of this chalet. Boasting a private entrance, this air-conditioned chalet features 1 living room, 3 separate bedrooms and 1 bathroom with a bath and a shower. Guests will find a stovetop, a refrigerator, kitchenware and an oven in the well-fitted kitchen. The chalet also comes with a barbecue. The spacious chalet features a washing machine, a tea and coffee maker, a seating area as well as a terrace with garden views. The unit has 4 beds.
Max Occupancy: 7 (7 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Radio
- Refrigerator
- Seating Area
- DVD player
- CD player
- Fan
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Shared toilet
- Kitchen
- Fireplace
- Private entrance
- Sofa
- Dining area
- Electric kettle
- Sauna
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Barbecue
- Cleaning products
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Sofa bed
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Hypoallergenic pillow
- Smoke alarm
Guest Reviews
- Suzy (8/5): Relaxing, secluded forest stay with lovely walks - Location was great and the surrounding forest was just what we needed, the visiting birds were beautiful to watch in the morning.
- Elona (10/5): -
- Chris (10/5): See the stars, drink the wine, breathe out! - The bed was comfy, the house spacious and set in gorgeous nature which gave privacy. When we arrived there was a lovely bottle of Silversprings white wine. The property has walks and donkeys to pet. Everything was great.
- sara (10/5): -
- Sarino (6/5): Tranquility!! - The closeness to nature and the wildlife. It was a pleasure watching my three grown sons together on the kayaks!! Whilst the shower was super hot, it only came out as a dribble which was a pain especially when we were trying to get ready for the wedding we had gone down south for.
- Chelsea (8/5): We loved it and will be back - Quiet in nature Mattresses were comfy but needs proper bed frames
- michelle (10/5): Was a perfect little getaway - The location, the property, the peacefulness, everything
- Benjamin (10/5): We had a lovely stay, it was quiet, relaxing and the doggo loved exploring the space and surrounds - The location and extremely pet friendly property N/A
- Kelly (10/5): Absolutely delightful, quaint & a real peaceful getaway. - Excellent service from Antonella, very easy process getting into glamping tent and parking. Loved all the rustic furniture and peaceful vibe. Disappointed about the heat of the sauna and was really looking fwd to the ice bath but it was a chest freezer and not operating and had awful smell with the minimal Water in it.
- Annette (5/5): Couldn't wait to leave. - The glamping tent/solid structure was only possible, can see how they have tried to be creative & rustic. The branches banging on the roof the whole night! We only stayed 1 night not suitable for elderly or people with disabilities, we paid for 2. A glorified backpackers place with a hefty price tag. The double beds are a matress on shipping pallets not comfy. The mess of building products out the back of Holden & Ford along with overfilled rubbish bins, and it wasnt even the long weekend yet. We had only 1 light as no-one had bothered to put the solar batteries on charge an the fluoro didnt work. We are country people and can rough it but at $225 pn was ridiculous.
- LIAM (10/5): Tranquil getaway - Beautiful, peaceful and tranquil location. Huge property perfect for staying with the dog. He loved having a huge walk every day. It was so lovely and quiet and the night sky was incredible. Excellent location wise, kind of in between Margs and Dunsborough which is great because we love both of those places. Facilities were lovely. Having the whole cottage to ourselves was awesome. It had everything you would need including decent water pressure in the shower. Honestly it just was a really lovely stay. Can’t really fault it. Oh yeah it’s close to the chocolate factory too! Well worth a visit. The dark chocolate macadamia clusters are unreal Turning off a 100km/hr road onto a dirt road was a little hairy but recommend putting your blinker on early haha
- PATRICIA (8/5): - The country, outdoors vibe. It leaked a little when it rained abd only mist of the lights didn't work..
- Valentina (10/5): I'm very sure I'll be back, and for longer! I highly recommend this place. - It was very comfortable, especially being surrounded by nature and being able to hear every little sound. Being able to bring my pet was a bonus. Seeing him calm and safe was also what I was looking for. And its proximity to the town makes it even better.
- sam (10/5): We will definitely be back had an awesome holiday and made some fantastic memories - Great location very friendly lovely people Animals weren’t close enough to campsite
- Fleur (8/5): A lovely stay in amongst the trees and away from other dwellings. We chose this on the basis of being able to have our d - The open plan style and cottage immersed in amongst nature. The outdoor shower was beautiful!
- Lisa (9/5): The dogs and I had a perfect stay :) - Lots to explore, extremely comfortable
- John (7/5): -
- Liam (8/5): - Open space, nice layout Toilets/showers below par. Not enough lighting for outside patio. Soler lights only worked during the day time which doesn't help. No room lock
- Elizabete (10/5): -
- Ben (10/5): Loved our stay, would definitely go back. - Great location. Comfortable accommodation and the grounds and animals are beautiful.
- John (7/5): -
- Sarah (7/5): -
- Sahan (10/5): -
- Mauricio (9/5): -
- Rachel (9/5): Lovely family holiday with the dogs - We were able to bring our dogs on holiday kids loved the spa bath, fully equipped kitchen and laundry Bed was comfortable And I loved being surrounded by bush Will stay here again A small amount of Washing power, cleaning products and air fresheners to be included in the unit would have been great addition And a fenced grass area would have been good And wifi would be useful
- Anne (8/5): Rustic, comfortable, rural charm, very peaceful with beautiful starry sky at night - Lovely area very peaceful, left to do your own thing. Comfy beds and good value for money.
- Wenona (10/5): -
- leander (7/5): - Very quirky, Host was excellent. Good value for money. Its a work in progress .
- Paul (8/5): -
- AMALIA (10/5): - Loved the location of the farm. Loved the canoeing and feeding the donkeys, and the fact we could explore around freely. Wish there was a few more signs to know how to get to the canoeing, and how to get to the donkeys to feed them.
- Zachary (9/5): I would stay here again 100% - Gorgeous property, with amazing hosts with great communication. Secluded and quiet. We had an issue with the water due to a power cut. But this was handled by the property superbly. It was out of their hands.
- Amy (9/5): - The spa and the beautiful scenery The ice bath was mouldy
- Clarissa (10/5): Beautiful place to stay with amazing staff - Staff went above and beyond to make sure our stay was excellent! Great scenery, bush walks and plenty of things to do while we stayed like feeding animal.
- Penman (10/5): A lovely communal vacation. - The location was close to anywhere for a day trip. The serenity was lovely, and the animals were a great pastime. There is a lot of room for exploring the communal spaces, which were amazing. There was no free wifi, but it added to the stay since we weren't on our devices, and the property offered a large variety of activities.
- Estelle (10/5): -
- Renee (8/5): Location was great for our needs. Peaceful cabins set away from other guests. Easy check in - Location was great for our needs. Peaceful cabins set away from other guests.
- Jennifer (8/5): -
- julie (9/5): Loved it here. Took our furbaby and she loved it too - Beautiful surroundings. Peaceful. Not to far from towns.
- Jingwei Lu (9/5): -
- David (9/5): -
- Anfernee (10/5): -
- Sophia (10/5): Friendly service, private stay, lovely views with birds, animals, very quiet and smooth atmosphere, location is so conve - Friendly service, private stay, lovely views with birds, animals, very quiet and smooth atmosphere, location is so convenient. We like all..
- Eva (8/5): -
- Jo (8/5): I would definitely recommend SilverSprings for a pet friendly getaway. Only 20 mins from Margaret River too. - Such a serene environment to spend a few days. A beautiful relaxing spa and a complimentary bottle of SilverSprings very own wine, was a superb indulgence.
- Carrie (10/5): -
- Dan (10/5): -
- Simone (10/5): - Beautiful accommodation ,facilities,animals,and scenery 😍 Hosts are lovely
- Rob (8/5): -
- Gavrilovic (8/5): - Great location and even better it was pet friendly. Was quite wet so would be great to visit in the warmer months to explore the farm a little more. N/A
- Janet (10/5): An amazing place to disconnect and just relax - There was nothing to NOT like. N/A
- Emma (8/5): Very good - The location, big area, dog friendly and not overpriced. The stained bed quilt, mattress protector and pillows.
- Amanda (8/5): Very good -
- Sarah (10/5): Exceptional -
- Amanda (8/5): Very good -
- Mara (10/5): Exceptional - We loved the location of the property. Away from the crowds. The gravel road doesn't agree with my white car.😆
- Helana (10/5): Exceptional -
- Simon (10/5): Was a great, peaceful and had a friendly vibe - It was big ground but easy accessible Nothing
- Hing (2/5): Very poor - The place was relatively cheap and the location was good. It was so cold and there were no heaters. No electricity also in the cottage and when I requested extra blankets, the person said yes but then replied saying we don't actually provide blankets. The place wasn't very clean either and the instructions were very confusing to enter in.
- Ross (8/5): Very good -
- Sambit (10/5): Excellent glamping adventure - Location Solar power lights may run out at night. Need to be extra careful.
- Nicole (8/5): A piece of paradise to enjoy with your pets. - We stayed in a 2-bedroom cottage. It was spacious with a kitchenette and king size bed. The 2-person spa was lovely looking out into the forest and my husband loved the outdoor shower! The cottage was setup well to accommodate pets with a fenced in outdoor area. It is the first time we have been able to stay with our German Shepherd, and she loved it. It was very peaceful and relaxing. What I enjoyed most was the artistic touches around the property. The owners have done a beautiful job of the glamping area, added a sauna and ice bath and a treasure hunt! I enjoyed this the most, walking around the huge property finding all the hidden mosaic animals. It would have been lovely to have a coffee machine. I bought pods but forgot instant coffee. It was a good drive to find the nearest cafe.
- Wendy (8/5): Very good - It was a really great experience, the kids loved it. Great to just relax with nature. The solar lights in cabin did not work, so once it was dark had no real night lights, just one bright one in the middle of the room. Just wanted a shuttle night light, if you had to get up in the middle of the night.
- Stacey (9/5): Superb - Absolutely everything from the staff to the location and the facilities. Wonderful location, well equipped, comfortable bedding. We will return for sure. Nothing. I can see the heat as an issue in summer but truly that can be fixed. Looking forward to cold plunge.
- Colleen (2/5): Very disappointing - There was no key so no security for our belongings. The enclosed dog yard didn't exist. The room was extremely hot. The second bed which we specifically asked for was not made up. There is no power and therefore no air-conditioning or fan.
- Pornnarnold (9/5): Really cute glamping for a budget stay in nature. - Really nice location, hidden away and quiet. Glamping cabins are cute with good facilities. Really nice people to deal with. Great proximity to Cowaramup and Margaret River. Access road is unsealed which could make it difficult for some cars. The road is relatively flat and graded but slightly corrugated making for a bumpy ride. Could be difficult in wet weather. Also no mains power in the rooms for charging mobile phones etc. Solar powered chargers for fans and lights.
- Lesley (6/5): Lovely place but needs some TLC. - The ability to have our dogs with us. The quietness and proximity to Margaret River . A lovely cabin which would benefit from a deep clean. There are no working outside lights which makes it treaturous at night to access the front door. I actually tripped over and fell into the wheelbarrow which was a painful experience. One power point wasn't working in the kitchen and the 2nd bedroom had a lamp with no plug on the end. .very bizarre. The pots and pans in the cupboard were greasy. Luckily I did not have to cook.
- Sean (9/5): It was a much needed break for my wife and I and a perfect location and accomodation. - The cabin was beautiful and the natural bush right off the verandah was lovely.
- Olivia (7/5): It was cozy and the hot tub in the room was very relaxing but the comunial area is run down. They said there was an ice - Great location and beautiful surrounding nature No WiFi access and would of been nice to have a tea towel and bathroom mat at least
- Peter (3/5): Poor - Air conditioning not working, TV not working, cannot lock sliding door, no tea/coffee as advertised.
- Brian (10/5): Exceptional -
- Zoe (8/5): Peaceful beauty - The surroundings were stunning. The verandah overlooking the natural bushland was extremely peaceful. Lots of things to do and see. We loved the kayaks at the dam. A door or curtain on the bathroom would have been nice
- Howson (4/5): Disappointing - The property was lovely, and the quirky ornaments dotted around were fun. The shacks aren't glamping. Glamping accommodation has all facilities included - en suite, kitchen and air con - hence "glamping". This was camping in a shack with shared facilities.
- Kerry (10/5): Exceptional - Beautifully layed out cottage in the bush. Lovely, quiet and relaxing with places for my kids to enjoy and unwind. There was nothing i didnt like.
- Nick (8/5): Very good -
- Akon (10/5): Exceptional -
- Stella (9/5): Superb -
- Maeghan (9/5): Peaceful - The garden and isolation. Good location Marketed as like a bit of a farm stay which was a bit of a disappointment.
- Michael (7/5): Good -
- Beyhan (10/5): Peaceful tranquillity - I loved the location and it was extremely peaceful. My kids and dog has the best time. It's an amazing spot tucked away. Can't hear anything but birds chirping. I absolutely loved the fire, we had a nice time. We will be back to try out the other cottages 😊 I didn't like there was no cleaning products available like a mop and bucket and scrubbing brush. Also there was hardly any dish soap available. No internet. The couches were not best for comfort. Beds were good except the bunk bed mattress needs attention as the springs are coming through.
- Brett (8/5): Very good, would definitely stay again. - Wonderful location, very quiet and peaceful. Not having any direct neighbours was awesome! Cottage was clean apart from a couple of stray hairs in the spa bath! Wildlife around the cabin was wonderful to wake up to in the mornings and provided a great breakfast show for us. Property could have provided a small step for the spa bath to help those shorter people get in and out safely.
- Tegan (10/5): Exceptional -
- Mark (7/5): Good -
- Dean (10/5): Peace and serenity - The location was amazing and the cottage was everything we expected! There was no remote for the dvd player.
- Dion (10/5): Excellent - 5 star accommodation it was lovely nice and cosy plus bonus we could take our pooch Nothing
- Robert (5/5): Property not maintained spa and bbq unusable - Old and unkept Cleaner no cobwebs bbq unusable
- Javier (7/5): Good -
- Liam (9/5): Superb -
- Emily (9/5): Great week away. - The animals, room was cosy and applicable for our needs. Pot holes coming up the driveway
- Asitava (9/5): Superb -
- Donnalisa (10/5): Clean and lovely place to stay 🥰🥰🥰 - The property was clean when we arrived. The linens were so fresh. Emily who was in charged of our cottage was so accommodating and friendly. She even gave us fresh eggs from their poultry and freshly picked oranges. It was so nice to stay at the farm because you will get to see kangaroos, donkeys, cows and bunnies along the way. It will be much more better if you will stay there in spring time. It just the see-through curtains. But the whole experience was good.
- Teganjoy (10/5): Exceptional -
- Stephanie (6/5): Great location. Disappointing management - Great for families with little kids and pets Managements communication and paperwork. Our final payment, which was withdrawn from our account, was not the same as stated on our invoice. When contacting management about this, the response was that it's "probably" the credit cards fees, and to double check my invoice. I explained that the credit card fees were outlined on the invoice and was over and above this amount, with totals not matching. Response was that the invoice would be forwarded to me again... I did not receive this for two weeks. The reason for the lateness was that I hadn't provided an email address when it was requested, which I had. The new invoice I received had been altered to include a higher credit card fee that matched the amount I said was withdrawn. The difference was only around $7, but I feel if this was a clerical error, a simple apology for the miscalculation would've been appreciated at any stage of correspondence and the issue would've been dropped, instead of the invoice just being changed. I could provide evidence of the original invoice as well. If not a clerical error this small amount extra, if happening to a few guests, would result in a large amount adding up over time. Side note, clarify which cottage has been booked as all correspondence up until the final invoice noted "superior chalet". The last email we got, with the incorrect invoice, stated it in the attached invoice only. Lots of confusion caused on arrival as no one meets you, key just left out.
- Maynard (9/5): Amazing - Best value for money. Emily is very accomodating and she provided clear instructions checking in and during stay which is very nice. Toilet took awhile to refill for flushing.
- Jayaraj (8/5): Very good -
- Narell (9/5): Great love to go back again. - Location is fantastic. Peaceful but also you are able to get to lots of places when you want to get out. All good.
- Joanne_liu17 (7/5): Good - We like the big space of the country house and the outdoor shower. The road to the cottage is pretty bumpy. My car struggled a bit.
- Jemma (9/5): Superb -
- Bob (6/5): Pleasant -
- Jackie (9/5): Enjoyable farm stay in the peace and quiet - We had a great time here with our dog. Lots of good walks around the property and it had everything we needed for our 4 day trip. It got chilly at night but the house was nice and warm. We used the kitchen equipment to cook and the fry pan was dirty- I left all the equipment a lot cleaner than what I had!
- Sophia (9/5): Superb -
Photos
