W Brisbane

Name: W Brisbane
Address: 81 North Quay, Brisbane, au

Location: 81 North Quay, Brisbane, au

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Luxurious Accommodations and Stunning Views

Featuring 312 spacious guest rooms with custom furnishings and breathtaking views of the Brisbane River, W Brisbane offers a luxurious stay like no other. Each room is equipped with a 55-inch LED TV, Bluetooth speaker, in-room mix bar, and complimentary luxe amenities.

Exceptional Dining Experiences

Indulge in a culinary journey at W Brisbane's three dining venues. From light bites and drinks at the WET Deck overlooking the river to innovative cocktails and snacks at the Living Room Bar with live DJ entertainment, guests are in for a treat for their taste buds.

Relaxation and Wellness

Unwind and rejuvenate at AWAY Spa with a range of massage, facial, and nail treatments. Whether it's a pampering session or a workout at the fitness centre, guests can experience ultimate relaxation during their stay.

Book your stay at W Brisbane now to enjoy a luxurious retreat with stunning views and exceptional amenities.

Important Information

Please note that there is a 1.95% charge when you pay with a credit card. One time cleaning fee of AUD 150 (once) and a daily pet fee of AUD 30 per night. Pets are not allowed to be left in the room without the supervision of their owner. Guests are required to show a photo ID and a physical credit or debit card upon check-in. Digital wallet payment methods such as Apple Pay & Google Pay are not supported at the hotel during check-in and check-out process. Please note that all special requests are subject to availability and additional charges may apply. Name on Photo ID and name on credit card must match the name of the booking. Due to outside work on the Brisbane Metro Project by Brisbane City Council we have been advised to anticipate an increase in noise levels, which unfortunately is out of our control. We apologize in advance for any inconvenience this may cause.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Ironing service
Sauna
Massage services
Currency exchange
Non-smoking throughout
Concierge service
Wheelchair accessible
Allergy-free room
Lower bathroom sink
Steam room
Beauty Services
Personal trainer
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Fire extinguishers
Sanitized tableware & silverware
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Key access
Food delivered to guest room
CCTV outside property
24-hour security
Key card access
Television in common areas
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Pool sun loungers
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Reception hall
Exercise/lap pool
Health or beauty spa nearby
Swimming nearby
Bicycle-friendly property
Electric bicycle charging station
Bulk dispenser for toiletries

Rooms Available

Studio Suite, 1 Bedroom, River View

1 King Bed
753-sq-foot room with river views

Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Height-adjustable showerhead
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Height-adjustable showerhead
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
Fantastic Suite, 1 Bedroom Suite, River View, High Floor

1 King Bed
861-sq-foot room with river views

Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Height-adjustable showerhead
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Height-adjustable showerhead
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
Standard Room, 2 Double Beds, River View

2 Double Beds
427-sq-foot soundproofed room with river and city views

Internet - Free WiFi
Entertainment - 55-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Height-adjustable showerhead
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking, pet friendly

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Height-adjustable showerhead
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
Double Room with Partial River View – Standard Double

This room features a deep-fill bathtub, Nespresso coffee machine, W MixBar, 55-inch LED TV and a Bowers & Wilkins Bluetooth speaker. A work desk and high-speed WiFi are also provided.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Coffee machine
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
King Room with River View – Superior King

Featuring stunning views over the Brisbane River, these spacious rooms include custom-designed furnishings and interiors. Guests can enjoy the deep bathtub, Nespresso coffee machine, W MixBar, 55-inch LED TV, Bowers & Wilkins Bluetooth speaker, as well as a work desk and high-speed WiFi.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Slippers
- Wardrobe or closet
- Coffee machine
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
King Suite with River View – Urban Suite

This luxurious suite features a separate living room and wall-to-wall windows, showcasing panoramic views over the Brisbane River. It includes custom-designed furnishings and interiors inspired by Australia and W Brisbane’s design narrative – ‘A River Dreaming’. Also provided in the room is the latest in technology, enhanced W MixBar, work desk and deep bathtub with a TV screen for relaxation.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Slippers
- Additional toilet
- Hardwood or parquet floors
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
One-Bedroom King Suite on Low Floor – Studio Suite

The spacious air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as river views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Slippers
- Additional toilet
- Hardwood or parquet floors
- Wardrobe or closet
- Coffee machine
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
One-Bedroom King Suite with River View and High Floor – Penthouse 2

The spacious air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as river views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Slippers
- Additional toilet
- Hardwood or parquet floors
- Wardrobe or closet
- Coffee machine
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
King Room with Partial River View – Standard King

This spacious King room features a deep-fill bathtub, tea and coffee making facilities, W MixMar and 55-inch LED TV. A work desk and high-speed WiFi are also provided.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Coffee machine
- Adapted bath
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
King Suite with River View and High Floor – Supreme Suite

Located on levels 20 to 33, these luxurious suites feature a separate living room and wall-to-wall windows, showcasing panoramic views over the Brisbane River. It includes custom-designed furnishings and interiors inspired by Australia and W Brisbane’s design narrative – ‘A River Dreaming’. Also provided in the room is the latest in technology, enhanced W MixBar, work desk and deep bathtub with a TV screen for relaxation.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Slippers
- Additional toilet
- Hardwood or parquet floors
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Double Room with River View - Superior Double

Featuring stunning views over the Brisbane River, these rooms include custom-designed furnishings and interiors. Guest can enjoy the deep bathtub, Nespresso coffee machine, W MixBar, 55-inch LED TV, Bowers & Wilkins Bluetooth speaker, as well as a work desk and high-speed WiFi.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Slippers
- Wardrobe or closet
- Coffee machine
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Corner King Room with River View – Premier King

Featuring views over the Brisbane River, these spacious rooms include custom furnishings and interiors inspired by W Brisbane’s design narrative – ‘A River Dreaming’. Guests can enjoy the deep bathtub, Nespresso coffee machine, W MixBar, 55-inch LED TV, Bowers & Wilkins Bluetooth speaker, as well as a work desk and high-speed WiFi.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Slippers
- Wardrobe or closet
- Coffee machine
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
King Room with Partial River View and High Floor – Deluxe King

This spacious King room is located on levels 20 to 33 and features Partial River Views and Views of Mount Coot-Tha. Guests can enjoy the deep-fill bathtub, tea and coffee making facilities, W MixBar, 55-inch LED TV, as well as a work desk and high-speed Wifi.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Slippers
- Wardrobe or closet
- Coffee machine
- Pool towels
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Accessible by lift
- Smoke alarm
- Key access
- Key card access

Guest Reviews

Andrew (10/5): -
James (8/5): -
Catherine (6/5): -
Hami (10/5): Magic round, magic stay - Location - easy access to everything. So central and walkable to most things. Approx 20mins to the airport at morning peak hour traffic too. Staff - always available and willing to check in and ask if anything else was needed. Only a call away. Nothing was a problem - even surprising us with a small treat on arrival Facilities - clean, cared for and modern. Spacious room and an amazing view of the river. Away spa well worth the money and free use of the mineral pools, steam room and sauna. pPlenty of food options available on site or nearby NA
Sarah (10/5): - This hotel is stunning. The service was impeccable, we truly appreciated the attention to detail and training afforded to staff. As a frequent traveler to Brisbane, I highly recommend staying here if within your budget. Excellent location also.
Justin (10/5): great place to stay - Been here before, its just in a central location to everything (there for magic round). Cannot fault anything about this place! Great job team
DavidFD7586CR (10/5): Quality CBD Hotel with Out There Decor - Quality business hotel near the CBD.The decor of the Hotel is quite out there.Not certain it will be to everyone’s taste.The room was spacious with views overlooking the Brisbane River.Very comfortable bed and good desk for work.Staff were very friendly
Nadia (10/5): -
Samantha (10/5): - Such a great stay! Facilities are amazing and always so clean. Staff truly make the experience as comfortable for you as possible. They are all so lovely.
Stephen (10/5): An excellent location for a stay in Brisbane - The location was perfect, staff were professional and helpful.
mfquijan0m (10/5): Nice place - Great hotel and nice location. Friendly staff and very beautful rooms.
Christopher (7/5): -
Bradley (5/5): - Clean, good location Staff were rude
Gabrielle (10/5): I would have to say it has been the best accomodation and service we have experienced in all our stays in Brisbane. - Very luxe. Staff fantastic. Nothing I could fault.
Cathy (10/5): -
Helen (9/5): - Location is great. Very kitsch interior. Loved the later check-out
SARAH (10/5): -
Daniel (3/5): -
Jeffrey (10/5): -
Tim (10/5): Amazing, will always go back when in the area. - The best hotel I have EVER stayed in, loved the interior design, the view and the service was amazing. Nothing
Susan (9/5): Can't wait to have another mini holiday break there again! - Everything especially the spa and saunas; breakfast was great overlooking the river Difficult to locate
Lee (7/5): - View is best Bed is too soft
Maria Francisca (10/5): 10 days in a suit - Everything Absolutely anything
Kym (10/5): -
Nick (9/5): -
Evelyne (9/5): -
Raphael (1/5): Hotel nice, Personnel incompetent - The hotel itself is nice. The personnel there is a nightmare. I have stayed there for 8 days over the course of 3 bookings. There were dozens of mistakes ranging from them asking me to pay breakfast everyday, even though it was prepaid for the last 5 days, asking me to give them a physical card (and therefore go down to the lobby everytime) to „preauthorize“ payments, which are for the bar and breakfast (bar I didn’t use and the breakfast as mentioned being prepaid) as well as them first not being able to amend a booking date without me messaging booking.com, to them promising a refund for a night, and then instead charging me for an extra night. Very dissatisfied. It seems they have multiple departments that all don’t speak with each other, everyone is pretending they don’t have the authority to resolve simple issue, stupid rules that are unnecessary and make the stay annoying. I would not recommend staying here. The headache it has caused me so far is not worth it at all. The hotel itself is nice, although for the price nothing special.
Zhang (6/5): -
Donna (10/5): - Exceptional service and staff Nothing
Sarah (10/5): -
Andrew (10/5): -
bridgetteo382 (10/5): Suite Stay - Room was amazing. Everything was really clean and nice. Massage in the day spa was also amazing. We had dinner at the restaurant on site which was really good. Big meal sizes and lots to choose from. I wouldn’t get room service again as it was cold when it arrived. We stopped at the pool area for a cocktail and enjoyed the pool beds. It is a little small. The Valet parking is great.
walyup (10/5): 2 years in a row : what an improvement ! - We stayed at W Brisbane two years running, and the difference between the two visits is striking — in a very good way. Last year we had a number of frustrations: service felt under-trained, check-in and check-out were slow, the breakfast operation was visibly disorganised, and a few details around room service and valet did not match what one expects from a hotel of this calibre. We left detailed feedback on departure and were not entirely sure it would land. It clearly did. The renovated suite is genuinely lovely. The upgraded interiors are vivid, well-considered and beautifully finished, the bed and bathroom are excellent, and the river view from the room is one of the best in central Brisbane. The new design language ("A River Dreaming") works particularly well in the larger suites, with custom furnishings and a real sense of place rather than generic luxury. What made the bigger impression, however, was the operational improvement across the board. Check-in and check-out were noticeably faster and handled with real warmth. The breakfast service — which was a genuine weak point last year — has been reorganised intelligently and now flows beautifully: well-paced seating, attentive staff, and a buffet operation that no longer feels like guests and team are working against each other. Room service was quicker and better presented, and the valet/car service was sharper and more professional from arrival to departure. Across the team, we noticed a clear shift toward kindness and efficiency working together — exactly what was missing on our previous visit. A particular mention for the post-stay assistance, which was outstanding: a few small follow-ups after we left were handled with a level of care that genuinely surprised us. It is the kind of detail that turns a good hotel into a hotel one returns to. It is always a real pleasure, as a guest, to see that thoughtful feedback was actually taken on board between two visits — not just acknowledged with a polite reply, but acted upon at every operational touchpoint. The W Brisbane team clearly cares about getting better, and on this stay it showed everywhere. Excellent location on the river, vibrant design, comfortable rooms, and now the service to match. We will absolutely be back.
Jasmine (10/5): -
Bree (10/5): - I liked everything about this hotel. All staff were friendly and kind. I would recommend W Brisbane.
Liam (9/5): -
Rosan (7/5): It was too short to experience it. - How clean it was The car park, $70 for 1 night parking, no ideal. Should have parking Included
Danniel (10/5): -
Emma (10/5): -
Aaron (10/5): - Everything Nothing
Zack (10/5): -
Marape (10/5): Enjoyed the stay - Ambiance Nothing
Maria (10/5): -
Rosemary (9/5): -
Michael (9/5): VEry Good - Left early - didnt have breakfast
Donna (9/5): -
Anthony (9/5): -
Ian (9/5): We keep coming back because the overall experience is awesome & thoroughly enjoyable...EVERY STAY! - Room, view, location, comfy bed N/A
Hooper (10/5): - Rooms were well appointed and comfortable. Staff were fantastic. Loved the facilities, although I would have liked to be able to have a sauna with my husband! Needed more tea and coffee in the rooms.
Zoe (10/5): -
Krystal (9/5): -
Matthew (10/5): -
Marc (10/5): Perfect anniversary weekend - Everything. The attention to detail is second to none Nothing, it was perfect
Debbie (8/5): Spacious room, comfy beds and great pool area, but lacked the 'wow' factor. - Spacious room for 3 of us, comfortable beds, excellent bathroom. Loved the pool area as well. Excellent location for ferry services, central shopping part of city, botanical gardens. Expensive but wonderful breakfast. The hotel was a bit dark in places. Everything was extra - nothing complimentary in the room. Light switches weren't that practical at night when trying to turn on low level lighting.
www.winangali.org (10/5): - Location and amazing standard of the room. The 24/7 service was EXCEPTIONAL. Valet parking for a flat rate in the heart of the city was brilliant.
Paige (7/5): -
xinyu (10/5): -
Karina (10/5): - Everything was great. Good staff, clean rooms great services. Some prices are a little high. But overall it was excellent.
Alfie (10/5): -
Patricia (9/5): Will be back! - Big rooms, quiet and good amenities Would’ve just preferred a higher floor
Thomas (3/5): -
Anne (10/5): - Alles -
Dreamer32365901008 (4/5): Not likely to come back - Disappointing hotel Got email encouraging email to check in on line and to download Bonvoy app so we could access room with mobile phone. Did that but when we arrived had to go to check-in desk. The we were told there had been no point checking in on the app because it was our first stay. But it got worse. Then told they would charge our credit card $100 per day for incidentals for a 3 night stay and it would be refunded 5 - 7 days after checkout!!!! Outrageous. We felt like potential thieves. We decided at that point we would not spend another cent in this hotel. Our room was not serviced until after 5pm the next day. On checkout day our room keys were deactivated before checkout time. We had to waste time reactivating them. We have deleted the useless Bonvoy app and are unlikely to be back. PS The wait time for lifts is terrible.
Woltz (10/5): I would choose W again in the future, but that will depend on receiving a copy of my payment to W for my stay. Thank yo - Yes, I need my receipt for my stay. I was told it would be emailed to my Coros9@gmail.com address, but so far I’ve only received this request for my opinion on W in Brisbane. I need my receipt as soon as possible please, total expenses please. Location was great. The facility was modern and inviting. Staff was excellent.
Laura (10/5): Was very peaceful,relaxing and such a beautiful hotel to stay at staff go above and beyond - Close to the city staff we’re absolutely lovely and very welcoming Liked everything
John (10/5): -
Rachael (7/5): -
Hayley (9/5): Beautiful rooms and facilities - Beautiful Parking was confusing and trying to find the reception
STEPHEN (10/5): Absolutely amazing - Room was amazing. The best breakfast I have ever had and the spa was unbelievable. The staff went above and beyond and made our whole stay an awesome experience. Everything about our stay was awesome and we will definitely be back again.
Raquel (10/5): -
Tracy (10/5): Had a great stay. - Spa facilities Style Staff Amenities
Guest (10/5): -
Guest (10/5): -
cheryl (10/5): - The hotel was well maintained. The staff and facilities were excellent
Michelle (9/5): - meal a little pricy but great flaovour
Simon (8/5): It was a nice stay but not mind blowing. - Loved the breakfast offering and food was great. I loved my Rooms and found it comfortable and relaxing. The lifts were horrible and getting to the relevant floors and changing lifts was awful. The pool was probably disappointing too.
Craig (8/5): -
Craig (9/5): -
KIRSTI (9/5): Fantabulous! - Pool was A1, beautiful decor, great music. Loved our get away.
beachloversx2 (10/5): Only place to stay in Brisbane. - Spent almost two weeks at this hotel and it was a great experience. Every staff encounter was so friendly and it seems like they really do want you to enjoy your stay. As Platinum members we were upgraded to a King riverfront suite. We chose the breakfast amenity and it is one of the best breakfast buffets we’ve had in years. $54x2 = $108 savings per day, along with 2 drinks each and nibbles in the evening. My husband may have to travel back several times this year and this is the only place he’d choose.
Miriam (10/5): - Toller Service und super Lage!
Emily (9/5): -
Marta (10/5): -
Huizi (6/5): -
Ellie (10/5): -
Jessie (7/5): Lovely stay, lovely rooms, great location. - Rooms were beautiful, modern and clean. Facilities were great. Loved the hotel pool and outdoor deck bar. Location was perfect. Staff were friendly. Our room wasn't ready upon check-in at 3pm. It wasn't a very long wait but just an inconvenience when we'd travelled a while with two young children who were tired. After checking in, we requested a few things from concierge, i.e more towels as they only gave us one towel, we had to call back multiple times to follow up. Ended up taking 40 minutes to bring us the towels that we required. Our robes also had holes in them.
AdityaGupta2014 (10/5): Exceptional Stay – World-Class Service, Rooms, and Dining - Exceptional hotel, exceptional service, beautifully appointed rooms, bars, and food.
Burri (9/5): -
Ian (10/5): - Everything!!
417elisai (8/5): Good vibes, great location - Hotel is lovely and modern and in a great location right on the river and a short walk to the inner city shopping scene. Pool is funky with alfresco vibes. Rooms are spacious and the beds are very comfortable.
Bree (5/5): Underwhelmed and disappointed - Breakfast was great and catering staff great. Spa staff also great 2.5hr delay to check into room. Was told the room wasnt ready and many other people waiting. Concierge lady said it was then ready but had to check and she would call me whilst waiting at the bar in 10-15mins. Did not call at all and knew we were waiting next to desk area. Also had to go up 2.5hrs later and room was finally ready. Extremely disappointing.
Natalie (8/5): Really enjoyed my stay and staff were amazing and friendly and helpful. - Location, room was stunning, view amazing. Friendly staff on reception and at breakfast and at arrivals. Room cleaning got missed a couple days which added a layer of slight frustration. Was quite full over weekend so pool was like a playground.
Peter (10/5): -
Sara (7/5): Fun and friendly hotel. - Really friendly and helpful staff who helped us out with an early check in when our child was unwell. Fun rooms and facilities. The lifts are extremely slow when the hotel is at full capacity. There were many times they were too crowded for us to use. Also the pool area is very small for the size of the hotel.
Ben (8/5): $$$ - Middle of city Top end hotel Overall it’s expensive Small rooms for price
Y7278ELdavidl (10/5): Great stay in Brisbane - Check in was great with Zenya. She made us feel very welcome and was full of helpful info. Lovely interior design, comfy rooms, and perfect location.
Linnea (8/5): -
Pauline (8/5): -
Michael Franze (10/5): -
Brett (2/5): -