Opus XVI, a member of Small Luxury Hotels of The World
Location: Vågsallmenningen 16, Bergen, 5014, Bergen, NO
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Amenities
Indulge in a 24-hour fitness center, complimentary breakfast, and room service at Restaurant Opus 16.
Convenient Services
Enjoy free Wi-Fi, concierge assistance, and an airport shuttle at your disposal 24/7.
Prime Location
Centrally located in Bergen, explore top attractions just minutes away including Bryggen Waterfront and Bergen Cathedral.
Experience luxury and convenience at Opus XVI in the heart of Bergen. Book your stay now!
Important Information
- One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 03:00 PM - Anytime
Check-out: 12:00 PM
Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free breakfast
- Proposal/romance packages available
- Offsite parking discounted rates available
- Free WiFi
- 24-hour front desk
- Luggage storage
- Concierge service
- Elevator
- Conference space
- Hiking/biking trails nearby
- Free breakfast
- Safe-deposit box at front desk
- Smoke-free property
- Tours/ticket assistance
- Airport transportation - pickup (surcharge)
- Offsite parking discounted rates available
- 24-hour fitness facilities
- Free cooked-to-order breakfast
- Couples/private dining
- Private picnics
- Art gallery on site
- Proposal/romance packages available
- Ballroom
- Banquet hall
- Well-lit path to entrance
Rooms Available
-
Classic Room
1 Double Bed
172 sq feet
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Smart television and tablet computer
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Tablet computer
- Bedsheets provided
- Smart TV
- Champagne service
-
Superior Room, City View
1 King Bed
237-sq-foot room with city views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Smart television and tablet computer
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Daily housekeeping and heating
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- No cribs (infant beds)
- Tablet computer
- Bedsheets provided
- Smart TV
- Champagne service
-
Deluxe Room, City View
1 Double Bed OR 2 Twin Beds
269-sq-foot room with city views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Smart television and tablet computer
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (surcharge) available on request
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Tablet computer
- Bedsheets provided
- Smart TV
- Champagne service
-
Suite Colonialmajoren
1 King Bed and 2 Twin Sofa Beds
667 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Smart television and tablet computer
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Tablet computer
- Bedsheets provided
- Smart TV
- Champagne service
- Desk chair
-
Superior Room
1 Double Bed
215 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Smart television and tablet computer
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Tablet computer
- Bedsheets provided
- Smart TV
- Champagne service
-
Deluxe Room
1 Double Bed
237 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Smart television and tablet computer
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Tablet computer
- Bedsheets provided
- Smart TV
- Champagne service
-
Mini Suite Elisabeth
1 King Bed
398 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Smart television and tablet computer
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Tablet computer
- Bedsheets provided
- Smart TV
- Champagne service
- Desk chair
-
Standard Single Room
1 Large Twin Bed
Soundproofed room
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Smart television and tablet computer
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Daily housekeeping and heating
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Desk
- Private bathroom
- Heating
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- No cribs (infant beds)
- Tablet computer
- Bedsheets provided
- Smart TV
- Champagne service
-
Suite Ingeborg
1 King Bed
377 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Smart television and tablet computer
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Tablet computer
- Bedsheets provided
- Smart TV
- Champagne service
- Desk chair
-
Suite Holberg
1 King Bed
474 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Smart television and tablet computer
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Tablet computer
- Bedsheets provided
- Smart TV
- Champagne service
- Desk chair
-
Suite Peer Gynt
1 King Bed
743 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Smart television and tablet computer
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and desk
Comfort - Daily housekeeping and heating
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- No cribs (infant beds)
- Tablet computer
- Bedsheets provided
- Smart TV
- Champagne service
- Desk chair
-
Suite Maren
1 King Bed
344 sq feet
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Smart television and tablet computer
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Electric kettle
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Free cribs/infant beds
- Tablet computer
- Bedsheets provided
- Smart TV
- Champagne service
- Desk chair
Guest Reviews
- acS6591YO (10/5): Great stay - We stayed 3 nights at Opus XVI through new Year 2026 and had a great experience. Location is fantastic, beautiful hotel, excellent breakfast and amazing staff at reception and in the restaurant. Special distinction for Johannes for his warm welcome, professionalism and recommandation for a rare Jura Poulsard wine. Dining was excellent. We recommend 100%.
- CelticGirlLA (8/5): Fine dining in lovely hotel with inventive and traditional food. - To start this hotel looks lovely and i wish we had stayed there. The bar and restaurant are very pretty visually. Our understanding is some places are having trouble getting help so that could be the issue but our server was very young, did not know the menu, seemed flummoxed by us asking for ingredients we were allergic to so the kitchen could advise on what we should order... I think it may be a hiring shortage but it was not what we expected for fine dining. The bartender eventually took over and got our drinks in and answered questions on the meal. That put a bit of a pall on our over experience. I had the langoustine with the unusual ingredient of popcorn and while it sounds strange the whole dish was delicious and worth trying. I noticed popcorn oil a few other places while in Bergen. This was inventive and so tasty. My partner had the duck and loved it. The food and atmosphere are perfect.
- 969gilbertr (10/5): A beautiful boutique Hotel - We had a wonderful stay at Opus XVI. The staff are amazing, the rooms beautiful and comfortable and it is located near all major attractions.
- mark324592025 (10/5): Superior - The hotel is handsome and the staff friendly and welcoming. The location is hard to top. The memorable part of my stay, the breakfast. I am 65 years old, a picky eater, and vegan into the bargain, and let me tell you——-stay at top us XVI if for no other reason than the breakfast.
- LorenzSingapore (8/5): Solid choice near pier & city center - Solid choice near pier & city center, easy walk to everything. Service was good at breakfast, along with good choices. Pastry was limited though. Bed isn't the most comfort, felt like falling off the sides.
- michaeljsadler (10/5): Excellent Choice - Amazing staff, food and room comfort. Great breakfast and location to shopping or taking a stroll. Bed turned down for the evening was a classic touch.
- enriquegK5731ZY (10/5): Christmas short break - The hotel location and exclusivity is amazing but I'd recommend to not loose the opportunity to enjoy dinner at the restaurant and ask for the advise of the French Maitre... and amazing guy and experience. Five stars recommendation!!!
- Vickers55 (10/5): Exceptional - Wonderful place. Room spacious and well Equiped. Breakfast great with hot dishes and extensive buffet. Lovely site in centre of town.
- S622RCthomas (6/5): Bergen weekend - Nice hotel but didn't live up to the top spot in Bergen. No introduction to the hotel by staff, confusing layout, superior room was very small and very little space to hang or store clothes.
- Leppy (10/5): For something special, this is the choice. - Spent 6 nights at this beautiful hotel. I’d booked the Ingeborg suite as a surprise for my husband on his retirement and whilst I had some idea what to expect, he didn’t, so loved how surprised he was. Suite was beautiful. Most comfortable bed and pillows. Nightly turn down was such a treat. Welcome gift on arrival, beautiful. Fresh flowers throughout the stay. Everything in the suite was class & lovely to light the Molton Brown candle every night. Breakfast was so nice. Great choice & the setting, just perfect. The staff - everyone of them, so friendly, knowledgeable, chatty and professional. They all made us feel very welcome. We really enjoyed sitting in the bar in the evening with a cocktail listening to the very chilled music. Perfect. The location of the hotel is unreal. A short walk to the ferry, sites & the train. We walked everywhere, it is that accessible. This hotel may be more expensive than others in the area but it is totally worth it, especially if you are staying a few nights in Bergen. Our suite was stunning, staff exceptional, facilities great, food delicious, bar / restaurant beautiful, can’t fault it. If you are looking to have a exceptional time in Bergen, treat yourself and stay at Opus XVI, you will not be disappointed, it will just make your trip extra special.
- EconomyPlus1 (10/5): Another reason to visit Bergen! - Wonderful hotel with warm staff and a great location for visiting the sites of Bergen. We would definitely return ourselves, and would recommend to our friends.
- jpjpjpjpj (10/5): Revamped historic hotel perfectly placed in central Oslo - What a wonderful historic hotel about a 10 minute walk from shopping, dining, train station, as well as the Munch Museum and other sites! Great breakfast in the morning and bar in the evening. The staff are kind and helpful. Very low key place - walk around in the building to see the gorgeous architectural features.
- vishalsjain (10/5): What a fantastic stay in Bergen - Absolutely loved this hotel. It is part of Hilton SLH chain, but booked directly. Very luxurious feel, spacious rooms and superb location.
- apexkatmom (10/5): Excellent stay - We spent two nights at this hotel in October. The rooms are large and well-maintained, the bathrooms are also large. The staff was uniformly excellent. No complaints and would definitely stay again.
- Octopus713 (10/5): Central hotel with excellent breakfast - Very nice hotel, the room was clean, nice and comfortable, bed was very comfortable, bathroom was spacious, bath products were very nice. The room had all amenities, including coffee maker and umbrella, and a handy coat rack by the door, even if it wasn’t particularly big. Location was perfect, close to everything and breakfast was amazing. Staff was polite and attentive.
- London235 (10/5): A charming, well located hotel - An attractive period building in a very central location (literally next to the waterfront). We stayed in a suite and it was lovely, comfortable and well decorated. Our only niggle was the heating - the “living room” was separate to the bedroom and had the only radiator. The bedroom was cold and had no way to heat without blasting the other room with heat and hoping it would vent through. The breakfast is good and the restaurant doubles up as a smart dinner option (we didn’t try it). The hotel bar is well equipped and cosy. Would happily stay again!
- Purvianand (10/5): 10/10 for OPUS XVI - Beautiful heritage hotel. perfect location. walking distance all the places of interest and station. excellent breakfast. Staff is extremely warm. very good service. Estelle at the reception was very helpful. and Evaa at the restaurant made our day with her Beautiful smile every morning. highly recommend Opus XVI
- 449DerekM (10/5): 3 night stay - Hotel location is great near harbour and local attractions also within walking distance of train station
- maddison59 (10/5): Relaxed Luxury - We loved our stay here. The hotel is in a great location and the staff were always helpful. Breakfasts were excellent. Our room was very nice and it had the most comfortable bed compared to the 12 other hotels we stayed in on this trip. The only minor criticism would be that the room lighting is too dim to be useful.
- TYPEB50 (10/5): Beautiful hotel, great reception staff - The hotel is beautiful. The front reception staff were very helpful and friendly. the breakfast was amazing and our server was great. she was an intern and very friendly. the fact that they will valet your car (for a charge) was well worth it! parking in the city is not easy and not close by. The only negatives: the lighting in the small room was awkward. the coffee machine area has under shelf lighting that shines straight into the sleeping person's pillow and its very close to the bed. and there was no dimmed lighting option in the room. the room was nice enough but felt small for the price.
- Firespk (10/5): Our time in Bergen - We spent two nights in Bergen, staying at the Opus XVI. We found the rooms to be very lovely and the location was ideal for visiting Bergen.
- Liane (10/5): - An absolute gem of a hotel. An old bank turned into a luxury hotel. Grand and opulent without being stuffy. All of the staff were very friendly and the service was excellent. Delicious breakfast served under chandeliers to the sound of a piano player is the loveliest way to start the day. In the middle of beautiful Bergen right near the fish market. Rooms were spotless and beds squashy and comfortable. Honestly couldn’t fault our stay here. Had the loveliest time, highly recommended.
- MELISSA (10/5): - Wonderful hotel. Easy to walk to whatever we wanted to see in Bergen. We really enjoyed the breakfasts and having a drink at the bar. Rooms were very clean and comfortable.
- Eric (10/5): - Wonderful hotel.
- K179MKpeterb (10/5): Bato in Bergen - Hotel has a central location for the sights & sounds of Bergen. Friendly staff and a very comforatable stay.
- frankieS2362 (10/5): Excellent service - Excellent service by all hotel staff. Hotel is situated in a very convenient location which is within walking distance to all several major attractions.
- Graziella (10/5): - Locaton was great!
- maryrJ9481MO (10/5): Wonderful stay - We really enjoyed our stay at the hotel. The beds were very comfortable and the staff was cheerful and welcoming. The proximity to the visitor center, docks, and train station was a huge bonus.
- FourPointsFamily (10/5): Lovely stay in Bergen - We had a wonderful stay at this hotel. The front desk staff set the excellent standard right from the beginning. Our bags that had been portered from Oslo were waiting for us in our suite. The breakfast was impressive (and special thanks for the china tea pots that were used). Overall perfect stay.
- stevekR9069VC (10/5): Worth the price! - Opus is a very nice hotel in an excellent location near the harbor. It is less than a 10 minute walk to the train station. Service is courteous and professional. Breakfast was very good. Rooms are large for Norway and well appointed. This was a splurge for us but well worth it.
- N3969YZcarolinew (8/5): Well situated hotel with friendly staff. Fantastic breakfast. Lack attention to detail. - Very convenient location with outstanding breakfast- order a latte, not the weak filtered coffee. Lack attention to detail for example, only a cheap hand held makeup mirror with no available strong lighting . No phone in the room. Really no hotel should be using plastic water bottles these days and I was disappointed that Opus does. Not great towel quality. So many nice things but in the end, a little overpriced for actual quality.
- ingridi983 (10/5): The most perfect hotel - This hotel is the most beautiful place I've stayed. The rooms were gorgeous and clean, the lobby is outstanding, and the food (including the breakfast) is simply wonderful.
- Breiva (6/5): Good restaurant - but seems to have deteriorated - I have been to the restaurant several times over the last years, but this visit was the first in 2-3 years. As always, very welcoming and friendly staff. However, this times the dishes left quite a lot to be desired. I don’t know if I had bad luck this time, or if quality level has fallen. I particularly was not happy with the main dish, which was halibut. Very ordinary in preparation and taste, and the piece if halibut was very small and I assume well below 100 grams. At this price level one can expect more, and on past visits this dish has been superb.
- ALLANBoston (10/5): very good experience - Great location, very quiet room, very pleasant room. Great staff very helpful. Centrally located in downtown providing easy access to sightseeing highlights. Good breakfast. Recommend without any reservations.
- D7551SWjenniferi (10/5): Perfect location, beautiful hotel, exceptional service, best bed EVER - This was our first hotel on our trip to Scandinavia and it was wonderful. I have never in my life had a more comfortable bed and I will spend the next few weeks trying to duplicate it at home! Loved the tall ceilings and city view and very fancy, perfect breakfast, always seating us at the prettiest window tables. Perfectly located, walked everywhere, loved the pub around the corner, Folk & Rovere. Lovely hotel in every way.
- Lbpeder (6/5): Over priced hotel - Opus in Bergen appears to be a 5 star exclusive hotel but is not impressive and in our opinion overpriced. Poor breakfast buffet with little selection. Decent standard of hotel rooms and clean but as said overpriced if we compare with other top Norwegian hotels like Britannia or Continental.
- Jose Pablo (10/5): - Very nice hotel in unbeatable location perfect for walking to all the sights. The rooms are beautiful and the food at the restaurant was amazing. The staff was very friendly and helpful. Would stay again in the future.
- LYNNE (10/5): - Lovely hotel and our room was very nice. Very spacious and well appointed with a very nice bathroom with a wonderful, modern shower (a must have for us). The bed was quite comfortable, more so than we typically get. And it’s right in the heart of Bergen so easy to get around. We generally like to try different hotels when we return to a city but in this case we will come back to the Opus 16!
- subhodr (10/5): Memorable stay - Had a memorable week-long stay at The Opus XVI. We stayed in two adjacent Deluxe Rooms with a City View which were well appointed, and though a tad tight for space (the norm in Bergen), was more than adequate for a family of 3. The hotel’s strength is its service, which was exemplary. From the Reception staff to the Concierge to those serving at the breakfast buffet, every one of them were polite and courteous to a fault, extremely professional and were always eager to help. The breakfast buffet spread was sumptuous, and you can order ala carte as well from the menu: the scrambled eggs was one of the best I ever had, every morning! The location is fantastic, a few minutes walk to the wharf/ fish market/Bryggen area, and there are loads of restaurants, takeaways and convenience stores around. The hotel’s current owner is also a descendant of Edvard Grieg, arguably Norway’s greatest composer (hence the name Opus XVI commemorating Grieg’s famous Piano Concerto in A minor), and there is a small but very interesting exhibition of him downstairs beside the hotel lobby. Great stuff for classical music fans! I would highly recommend this hotel for a short stay in Bergen.
- Jan (10/5): - Quality Service Great Room Perfect Location
- raraavis53 (6/5): could be better - no heat in the rooms. the bathrooms are awful - poor quality towels and toilet paper. breakfast buffet is good but they don't take food allergies seriously so beware...
- EnglandIan (8/5): Be aware of misleading room photos/ descriptions - Great location but room quality very variable . We had 3 rooms including 2 Deluxe double rooms, including one slightly more expensive as it was described with a city view , although the actual room photos on the web side are the same for both these Deluxe rooms . We were therefore surprised and disappointed to be given a Deluxe room with only one small window looking out on a blank wall a few feet away. See Photo. On questioning this the receptionist/ manageress ( she had no name badge ) said she knew the photos can be misleading but no other rooms were available . Otherwise we enjoyed the ambiance of the hotel and the good breakfast buffet. The concierge Celine was excellent with pre arrival help , including restaurant booking and transfers from our ship and to the airport . Infact all staff ,except the lady who I raised a query with , were very pleasant
- JimandJenFuller (10/5): Fabulous Hotel - Opus 16 is a wonderful hotel, our favorite hotel in Norway. We were there for two weeks during our 2025 stay. It’s World Class, yet homey, clean and comfortable but at the same time elegant and sophisticated. The people who work there provide great service. We stayed there during several previous trips to Bergen and during each trip felt like we needed to return. The people at the hotel are very special and warm. The location is so centrally located within the city that it offers a perfect stay. Simply stated, we loved our stays at this hotel. The concierge (Andreas) is very helpful. The hotel restaurant is excellent; we will review it separately.
- travelmypassion (8/5): Great location and comfortable rooms but very noisy. - A five minute walk to the harbor and fish market. Lots of restaurants and shops are very close to the hotel. The hotel used to be a bank, then a nightclub and now a hotel. Still has a a bit of a bank feel to it in the dining room. We had a very cozy room overlooking a street with some shops and a hillside lined with homes. Since the room was overlooking the street, at night it was very noisy and difficult to sleep. We couldn’t close the windows because it was very hot. We asked someone at reception for a fan but never got it. We couldn’t call for a fan because there are no phones in the room. I really enjoyed the breakfast. A beautiful dining room and you can eat at the buffet and also order off the menu. Our only disappointment was having dinner at the restaurant. The food portions were tiny and very expensive. Way overpriced for the mediocre food. This was our worst Bergen dining experience. Overall, I would return to the hotel.
- MaxG583 (10/5): Great Hotel in Old Town Bergen - The Opus XVI is a well-located, boutique hotel in old town Bergen. Our room was small, but comfortable. The breakfast that came with our room was very good. The staff was uniformtly friendly and helpful. The location of this hotel is ideal for exploring Bergen. And, it's walking distance from the central train station and the tram from the airport. We would definitely stay here again.
- sdono2025 (10/5): Great start to our cruise experience - We arrived a few days early for our Viking Cruise experience and chose this hotel based on its affiliation with the Hilton Hotels brand, a brand that we trust and are familiar with since we are from the US. The room was excellent and the location was excellent - near the city center, restaurants, the market and the cruise port. It is worth noting that the City Center is almost an hour from the Bergen airport so don't be shocked by the cab fare. The staff was excellent and very attentive during our entire stay. The comfort of the room, bed and pillows were a plus.
- LaurieB869 (6/5): Perfect experience until the end. - Lovely old world beautifully appointed Hotel. Location is perfect to access all points of interest and adjacent to the bustling port. I have one complaint and one suggestion....offering non fresh OJ for breakfast was surprising considering the level of Hotel. What really left a very bad feeling was the fact that although the check out was noon, at 10 minutes of we were locked out of our room requiring a trip back from the 4th floor to the lobby. Not necessary. Please find a more elegant way to have guests leave their rooms...certainly not through punishment.
- KAP3FL (10/5): Grand Hotel in Prime Location - We enjoyed our stay at Opus XVI. Our room was a good size and overlooked the small square in front of the hotel, which gave it a nice sense of place. The building has a grand, old-fashioned feel—likely a nod to its former life as a bank—which added to its charm. Breakfast was a real highlight each morning. I especially liked being able to order à la carte from the menu, and the live piano music made the experience feel extra elegant. The location is fantastic—you can walk to the Bryggen wharf area in under five minutes, and you’re surrounded by shops and restaurants. While we had read reviews mentioning street noise, we didn’t experience that ourselves during our stay. Like others have noted, the only real downside was the lack of true air conditioning. We happened to be in Bergen during one of its warmest, sunniest July days, which was great for sightseeing but made the room too warm. That said, this is common in many northern European hotels and not unique to Opus. We booked our stay using points, which can sometimes make you feel more positive about the experience since you're not paying out of pocket. That said, I still feel Opus XVI would be worth the splurge. Our only real disappointment was a missed opportunity in service: I had mentioned to two staff members that we were celebrating our anniversary, but there was no acknowledgment at all. A few days later at another SLH property, we were greeted with sparkling tea, chocolates, and a thoughtful note—so the contrast stood out. When I brought this up at checkout, the front desk kindly comped the mimosa I had during breakfast, which I appreciated as a gesture of goodwill. Overall, we would recommend Opus XVI and would happily stay again.
- TimJDolan (10/5): A perfect base on Bergen for the discerning traveller! - Named for a famous piano concerto by Edvard Grieg, Opus XVI provided a top of the line base of quality, service and comfort for my recent 4 day stay in Bergen, Norway. Centrally located, this stunning property met and exceeded my expectations. A gorgeous, spacious lobby and bar area welcomes guests. The rooms are lovely, well appointed and air-conditioned (not always a guarantee at even higher end properties in Norway). After a long day of walking and hiking, it was so nice to return to a cool, comfortable room, during the peak of summer. Breakfast was included with my room rate, offering an elegant and delicious start to each day (with menu service, or the option of the breakfast bar). The staff were friendly and very accommodating of my every need. I highly recommend Opus XVI for the discerning traveller.
- travelmypassion (8/5): Great location and comfortable rooms but very noisy. - A five minute walk to the Fish Market and harbor and a short walk to Tivoli Gardens. Lots of restaurants and shops are very close to the hotel. The hotel used to be a bank, then a nightclub and now a hotel. Still has a a bit of a bank feel to it in the dining room. We had a very cozy room overlooking a street with some shops and a hillside lined with homes. Since the room was overlooking the street, at night it was very noisy and difficult to sleep. We couldn’t close the windows because it was very hot. We asked someone at reception for a fan but never got it. We couldn’t call for a fan because there are no phones in the room. I really enjoyed the breakfast. A beautiful dining room and you can eat at the buffet and also order off the menu. Our only disappointment was having dinner at the restaurant. The food portions were tiny and very expensive. Way overpriced for the mediocre food. This was our worst Bergen dining experience. Overall, I would return to the hotel.
- MariaT11572 (10/5): - We asked for a quiet room and we got exactly that, lovely comfy beds, extremely clean, great breakfast but the staff are what really make this hotel, super helpful and friendly, especially the reception staff. Great hotel if you are staying in Bergen!
- Amitabhkrsna (2/5): Rubbish front desk service and help the client attitude - Checked in at OPUS XVI Bergen on 20/07/25, booked two rooms, and unfortunately, it’s been the worst experience ever. From the moment we arrived, the front desk staff have been completely uninterested in helping or resolving any guest issues. We’re stuck here until 23/07/25, and it’s honestly disappointing, especially after staying at some of the best Leading Hotels worldwide. This is definitely not what I expected from a #smallluxuryhotels property. Sadly, after this experience, I’ll be avoiding SLH in the future. #opusxvi
- SMJ0907 (10/5): Luxurious historic hotel - We had a memorable stay over New Year, arriving by train from Oslo. The hotel is as great as the pictures. The lobby area is reminiscent of the bank it once was. The reception staff were helpful and knowledgeable, making great recommendations for dinner and things to do. We loved our room. The beds were comfortable and the bathroom was spacious. The location is perfect - right in the middle of shops and restaurants and the picturesque harbour is a stone’s throw away.
- Michael (6/5): - Very nice and good association with a famous composer. Staff well intended but they put us in twin rooms and coukdbt fix the problem…also don’t expect a drink till 4pm as the bar is closed before then. Air conditioning is non existent - don’t buy the “we have natural climate control” answer….
- Roving22236704876 (2/5): DISGUSTING PROPERTY — PLEASE DONT VISIT - Extremely disappointing stay — avoid unless serious changes are made. This was one of the worst hotel experiences I’ve ever had. There were no phones in the room and no air conditioning, making the room unbearably hot at night. There was loud noise from surrounding bars, and we had to sleep with the windows open since the AC wasn’t working, which only made things worse. At one point, housekeeping even left the room door open, which was extremely concerning. The concierge service was appalling — they failed to book a rental car as promised, then cancelled at the last minute, costing us $200 in wasted expenses which they refused to refund. They also gave us false information about excursion availability, telling us certain things were sold out when we were able to book them ourselves online at the same time. Staff members Aspen and Gabriel from concierge were particularly unhelpful and unresponsive. Even when I raised my concerns at checkout, they seemed completely uninterested and made no effort to address the issues. That said, Antoniya, who worked at the bar but ended up helping us with nearly every part of our stay, was an absolute standout. She effectively became our concierge, planned our entire itinerary, and made every effort to assist us — something the actual concierge staff failed to do. She was professional, kind, and extremely competent. The hotel should seriously consider replacing the current concierge staff with her, as she did their job far better than they ever could. Overall, the lack of professionalism, poor communication, and disregard for basic hospitality standards was shocking. This property is not worth the money, and I would strongly recommend others to stay elsewhere unless management takes serious steps to improve.
- 557duncang (10/5): Opus 16 - top class - A great hotel in Bergen, well placed for tourist attractions. Rooms were spacious, well equipped and very clean. Staff throughout were excellent and I should mention the desk fron team and the dining room staff especially. Breakfasts were terrific, amd we dned at the hotel one evening. It was a superb meal, beautifully presented and delicious. If you are staying in Bergen, stay here!
- jenniferlaurapaige (10/5): Elegant and beautiful - This is a lovely and artistic hotel with lots of special touches; we appreciated the room upgrade, the design of the room, the cider on arrival, the atmosphere on the bar, the live piano music. We splurged a little on our night here but it was such a special experience.
- 602indranip (8/5): Luxurious hotel in a fantastic location! - A luxurious hotel at a great location! The Superior Room on Level 2 faced the inner courtyard - room itself was small but the bathroom was very spacious. Both had a touch of elegance and the bed felt comfortable. We stayed for one night and the hotel is a stroll from the marina where we got off the cruise from Flam via Balestrand. Breakfast was sumptuous and we were also offered an aromatic tea and cookies in the afternoon, which was a pleasant surprise! The concierge is super helpful - had umbrellas and good suggestions for dinner. There are plenty of dining options in a hop-skip-jump. Go for a stroll in the city which has beautiful summer vibes. Excellent stay - only negative is the size of room and the fact we had to lift around our suitcases in the 2nd floor area with steps.
- Tova (10/5): - Great stay!
- SkittleManchester (2/5): Avoid - We found this hotel to be dated, the room very small and actually quite ugly for the price (£500 deluxe city view) and certainly lacking in charm. The blanket on the bed was dirty and the first thing we did was put it in the cupboard. We checked out early and went somewhere else for our second night. The room did not have a good view and the curtains were orange net curtains behind dark brown ones - so quite a different look to the website (think Premier Inn in the 1980s). The room felt cheap and dated. There was no water and no telephone. The windows don't open and it is not possible to control the temperature or the in room fan from the room. So on turning in we could hear the whirring of a fan, I went to reception to ask that it be turned off and was informed it was a master system for the hotel. I was told that I could have scanned a QR code instead of using a phone but I didnt know that as wasnt informed on check in. We had a drink at the bar the night before, only one person behind the bar on a Friday night meant a 20 minute wait. Breakfast was ok but coffee awful. I have had a response from the hotel to an email survey I sent back saying they were sorry for our stay. However this all came too late with no offer of compensation as it was obvious by us checking out early that we werent happy (and that was before we realised we could not open the window or control the temperature and noise in our room). It was also a little over £500 a night which is a rip off.
- MarcStl (10/5): Great Location and Overall Experience - The location is fantastic - across the street from the harbor, a block from the local train that is convenient to/from the airport, a 5 minute walk from the train station for service around Norway, 2 grocery stores around the corner and the base of Mount Floyen is a couple of minute walk. They did a great job of creating modern rooms in a well maintained historic hotel. The breakfast spread is a don't miss. The staff was friendly and helpful. Only negative is that the hotel is in the middle of a crowded restaurant/bar district and we could hear people outside late into the night (particularly w/ an 11:00 sunset)
- jvb321 (10/5): Great hotel! - Hotel centrally located giving you great access to waterfront. Room was clean and well appointed. Staff helpful and friendly. Breakfast was absolutely fantastic. Would stay there again.
- ceritd (10/5): Best we have been to in years - One of the best hotels I have been to for a very long time. The staff so cheerful they are obviously happy. They couldn’t be more helpful. The breakfast what a choice from the buffet sumptuous and excellent quality. The room comfortable. Shower brilliant. I couldn’t find a negative. Would definitely recommend strongly
- orrinb2023 (10/5): Great Hotel Once You Find It - We stayed at Hotel Opus XVI during our visit to Bergen and really enjoyed it—once we managed to find it! Driving in from Balestrand, GPS got us close, but navigating Bergen’s busy weekend streets was a challenge. The hotel is tucked inside a plaza with very minimal signage, making it nearly invisible from the road. Thankfully, a helpful local pointed us in the right direction. Once inside, the experience was excellent. Our room was spacious with a very comfortable bed and a great shower—exactly what we needed after a long day of travel. The service throughout our stay was friendly and responsive, though bar service tended to be a little slow. Breakfast was a standout—one of the best buffets we had in Norway, with lots of delicious options. The hotel’s location couldn’t be better: right in the heart of Bergen, close to the waterfront, shops, and plenty of great restaurants. All in all, a wonderful stay. Just be ready for a bit of a scavenger hunt on arrival!
- Scottsdale1 (8/5): Great location ok rooms - The location is excellent. It is near the wharf and many restaurants. Close walk to a lovely plaza and park. The hotel staff was very pleasant and engaging. The room was pretty compact and you should avoid getting a room on the second floor or get the staff to move your bags. Multiple locations had a series of steps which was surprising. The breakfast was adequate.
- bethgY7960HB (10/5): Lovely, historic, centrally located hotel - This lovely, historic hotel is centrally located - not far from the pier and central train station. The staff could not have been more gracious and accommodating throughout our stay. Our room was attractive and the bed comfortable. The bathroom included a robe and nice toiletries. As is common in Norway, the breakfast included with the room rate offered many options. I’ll write a separate review for the restaurant, which was exceptional.
- Alison (10/5): - Outstanding hotel. Not much more to say than that!
- Nancy (10/5): - Lovely, very well located hotel. Many restaurants nearby. Walking distance to the Foyen funicular. Excellent breakfast and very fine dinner.
- BAM1113 (10/5): Classic Luxury - Opus XVI is a real class act! The public and private spaces have so much character and elegance. No amenities are spared. The robes are plush, the towels large, the bed is comfortable with quality linens. Our room and bathroom were spacious with a terrific shower and plenty of space for toiletries. We had a nice view of the pretty houses climbing up the hillside. WiFi was reliable. The team is outstanding, very warm, efficient and helpful. We were especially pleased to be allowed an early checkin and the room was ready when promised. The restaurant is excellent! Seating is comfortable and service met the same high standards as the hotel. We ordered a la carte and can enthusiastically recommend the luscious langoustine and tender, flavorful lamb. The suggested wines by the glass were very good and complemented the food well. We shared and enjoyed the coffee donut with espresso to finish. We tried another well regarded restaurant the following evening and thought Opus XVI was even better. The location is ideal and their valet service took good care of our vehicle and delivered it promptly when needed.
- CeriPhil54 (10/5): Grieg would be proud - The hotel has connections with the composer Grieg and is named after his famous Piano concerto. From the minute we arrived to our departure the service was of exceptional quality, with staff being extremely attentive and friendly. Our room was rather cramped, but this was more than compensated for by the efforts of staff to make our stay memorable. The hotel is located a few steps from the famous fish market and the waterfront, with relatively easy access to many of the attractions of Bergen. The quality of the food served was first class and highly recommended. Thank you for making our stay in Bergen so enjoyable.
- gdb65 (6/5): Sad to say - disappointing - Beautifully restored building in a perfect location serving a fantastic breakfast. With that said, somewhat of a disappointment. The TV in the room was not working, so I wanted to call the front desk. No phone in the room. Hmm. I called the hotel from my cell phone directly. 15 rings, and no answer. Hmm. So I went to the front desk - where the attendant apologized for not mentioning that the TV (antennae was down, it would be fixed the next day) nor that there were no phones in the room (guests must WhatsApp the front desk for assistance). Hmm again. For three days, no TV (in rainy Bergen, a little TV watching in a cozy dry room might be a nice respite). Upon checkout, I politely requested a partial discount/refund (as I had prepaid my room through American Express months in advance). Unfortunately, I was told, this was not possible. I would have to bring up any such requests with AmEx. Hmm. Please approach this hotel with open eyes.
- rbullivant47 (10/5): A good experience - We reviewed the hotel online as part of making a city breaks choice. Reviews did not lie. Staff were all excellent and always keen to help. Comfy room. Good location for central Bergen. Would return.
- DANIA SILVIA (10/5): - Beautiful and elegant
- Jackie (10/5): - Fabulous hotel. Staff, service and cleanliness at the hotel was first class.
- Monika (8/5): - The hotel on a weekend was incredibly noisy with drunk people outside until 2 am. The robes need to be replaced and the breakfast buffet was cold. It was best to order off of the ala carte menu. Location was great!
- dld8 (10/5): Excellent Stay! - Beautiful hotel that delivers on both service and their facilities. I absolutely love when a 5 star hotel provides turn down service to ensure you are set for the night, Opus XIV delivered on that all 3 nights. The breakfast was excellent and enjoyed the cocktails in the bar. The stand out of my stay was a misunderstanding for car service and they corrected it so quickly that it made me smile on my way to the airport. Who smiles as they’re getting ready to board a plane! Wonderful stay!
- Clare (10/5): - The old world charm and elegant decor
- Rattinant (10/5): - great
- georginamoutska (10/5): Wonderful hotel in the heart of Bergen. A must VISIT! - I visited OPUS in connection to a business trip in the end of March. The receptionist was so welcoming and professional that the first impression was 10/10. My room was amazing with all me amentinies someone may need and a large luxury bathroom that I loved. Keep up the amazing work everyone was doing! It is a real 5 star hotel that really you must visit while in Bergen. Thank you for an amazing stay.
- Bryan (10/5): - Very easy walk from tram from airport. Center of old town, shopping and tons of places to eat. Great location, staff extremely helpful and the breakfast was the best. Large buffet and you can order from the menu too!! Will stay there our next visit
- Jeffrey (10/5): - Great location, good staff. Nice room
- Vidisha (10/5): - Amazing stay!
- Jeffrey (6/5): - So it is a nice hotel, the rooms were nice and it is in a great area of Bergen. However the breakfast was not very good and it just seems that they miss the mark in all they do. I wouldnt go back
- travelinstylewhynot (10/5): Nice hotel - Hilton diamond member, received a minor upgrade to room with a nicer view. Room door was hard to close and a bit flaky to get it to lock, otherwise room and bathroom nicely done. Breakfast was good Buffett selection plus a small menu to order ala carte was included. At dinner at the restaurant one night. The food was excellent and service good but they acted like they were doing us a favor seating us (2 people) when restaurant was almost empty. Hotel location very convenient.
- margaretb829 (10/5): Beautiful elegant hotel, quiet, comfortable in great location - Absolutely beautiful hotel in a great location. Quiet, convenient and comfortable and within walking distance of the town centre. Staff were great, friendly and couldn't do enough for us. Breakfast was lovely with plenty of variety. We ate at the restaurant for a special birthday and everything was delightful.
- Duncan (10/5): - Beautiful, very friendly, amazing breakfast, ideal location
- LaurenM557 (10/5): Fantastic Hotel in Bergen - We stayed 3 nights at the end of our Norway trip. First of all, we took the overnight train from Oslo which arrived around 6 am. We were exhausted as expected. We were planning to leave the luggage at Opus XVI and find some ways to kill time until the check-in. However, when we arrived to hotel, our room was ready and accommodated us to check-in right away. It was a very nice surprise which perhaps spared my husband's life who planned this trip. We were able to take a nap and were ready to browse Bergen in no time. We stayed in room 218 which is situated in the corner and had wonderful views. Room was very clean and soaring high ceiling gave us the open feel. The most impressive part of the hotel was the service and friendliness of the staff. From the gentle man on the first morning to ladies who gave us great recommendations on the restaurants, they were very warm and attentive. Our bartender at night was great, too. He gave us glasses of port wines one night and Moscow Mules on the second night. Finally, hotel is located centrally from all Bergen attractions. The hotel exceeded our expectations and we'd highly recommend this hotel.
- Sarah (10/5): - Central great location, very comfortable, clean and friendly helpful staff.
- Remy (10/5): - Lovely staff and complimentary breakfast! Room was very clean as well. Thankfully an umbrella was in the closet because that was much needed!
- Sarah (10/5): - This hotel is in a very good location, a short walk from the tram stop for the airport. It is a beautiful old building in a quiet location. The breakfast was excellent. Highly recommend.
- 172maxims (4/5): Nice looking hotel while problem with personnel service and attitide - The only occasion in all my history here when I am providing the feedback before we left the hotel. We are staying for one night for a short break in Bergen. Overall quality of the room is allright while the composition of the bathroom is such that you can bash your knees against the door when you seat on the lav….the tv set is on the left from the bed - doesn’t look it is supposed to be really used. The issue that we went back to bar in the hotel after dinner outside. The bar looked very well so we decided to come back. We took a table near the bar - there is no menu on the table and there was nobody in the bar - means no personnel. It was 21-30 at night and there were other people there while definitely very few. We waited for some time with nobody coming over with no avail and I made my move to the bar. One of the barmen showed up and started preparing a cocktail in front of me without even saying a word. I asked where I can see a menu and got pointed to a box with menu in on the bar. Having had a look I was waiting for the barmen to pay any attention for some time with no avail as he was very busy. I checked if he can take an order and got very negative reply. I toon the menu to the reception desk nearby and left the order there with obvious negative comments that we can’t first chase those guys and then got ignored. When the barmen brought our drinks he said he would like to apologize but then started talking to me that he didn’t do anything wrong and moreover accused me of talking to him inappropriately! I asked him to go to the reception desk with me where I explained my concerns and raised a complaint about me being offended. The receptionist on duty was helpless and tried to offer me drinks for free which was very funny. That looked like complete kindergarten when people were trying to argue that bad service is just ok! The final thing - the hotel doesn’t have a formal complaint procedure. This is like from a different planet when a complaint has to be sent to the general manager by email. For record - I refused to accept those drinks for free twice. It’s not about money but attitude!
- Russell (10/5): - Fantastic stay! If I could give it more than 5 stars, I would!
- wei yen (10/5): Fabulous boutique hotel - Lovely hotel, very comfortable, rooms are wonderfully furnished, modern heated bathroom with good strong hot water. Friendly and helpful staff. I had booked a deluxe with city view twin room but there weren’t’ any more twin rooms, and we downgraded to a deluxe room without views. The room was a bit dark because it looked into an internal courtyard but was otherwise extremely comfortable. Staff were apologetic and tried their best to find us alternatives, but in the end, we found the room more than acceptable, breakfast was wonderful with a good selection abd a nice a la carte menu, I can strongly recommend this hotel, and will want to be back if I am ever in Bergen again.
- Emma (10/5): Highly recommend - Just had a fantastic couple of nights here and can highly recommend. Great hotel In a great location
- Ann (10/5): - The Reception/Front Desk staff was truly outstanding. So friendly and helpful-all of them. Went out of their way to assist us. It makes such a difference when you encounter such people as them.
- Caleb (10/5): - .
- Julie (10/5): Bergen stay - Great stay in Bergen. Wonderful location! Bed was a bit soft for our tastes. Super clean and staff was very kind and professional.
- Flossybarnes (10/5): A beautiful gem of a hotel - Stayed for 1 night on a trip through Norway. Such a lovely hotel with lots of thought to its decor and service. The building is beautiful and has been tastefully decorated. The staff are so welcoming and helpful and the breakfast was delicious with both bigger and al à carte options. Would definitely stay again
- Sandra Palumbo (10/5): - This is a beautiful hotel with very comfortable beds and the breakfast was magnificent
- Richard (10/5): - Great location, very friendly, bed very comfortable
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