The Mystic Palms

Name: The Mystic Palms
Address: Near Mandi Samiti, Outside Transport Nagar NH-2, Mathura, Uttar Pradesh, 281001, Mathura, IN

Location: Near Mandi Samiti, Outside Transport Nagar NH-2, Mathura, Uttar Pradesh, 281001, Mathura, IN

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Outdoor Pool and Garden Views
Indulge in relaxation with an outdoor pool and garden views at The Mystic Palms, providing a serene atmosphere for your stay.

Dining Options and Room Service
Treat yourself to delicious meals at the hotel's restaurant or enjoy the convenience of 24-hour room service, ensuring your cravings are always satisfied.

Convenience and Comfort
Experience a seamless stay with complimentary WiFi, a 24-hour business center, and modern amenities in each of the 22 air-conditioned rooms, making The Mystic Palms your ideal home away from home.

Ready to experience the tranquility and convenience of The Mystic Palms? Book your stay now for an unforgettable retreat in Mathura.

Important Information

Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and tour/ticket assistance.

Policies

Check-in: 02:00 PM - anytime

Check-out: 11:00 AM

Instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Amenities & Facilities

Newspapers in lobby (surcharge)
Free WiFi
24-hour front desk
Garden
Luggage storage
Elevator
Conference space
Breakfast available (surcharge)
Smoke-free property
Wedding services
Tours/ticket assistance
Wheelchair accessible parking
24-hour business center
Conference center
Free self parking
Computer station
Newspapers in lobby (surcharge)
Banquet hall
Wheelchair-accessible van parking

Rooms Available

Luxury Suite

1 Double Bed
Layout - Bedroom
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Free newspaper, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Air conditioning
- Refrigerator
- Desk
- Private bathroom
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Rainfall showerhead
- Separate bedroom
Suite

1 Double Bed
Overlooking the city

Layout - Separate living room
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Free newspaper, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-width doorways
Non-Smoking

Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Air conditioning
- Refrigerator
- Desk
- Private bathroom
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Rainfall showerhead
- Separate bedroom
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
Club Room

1 Double Bed
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Free newspaper, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Air conditioning
- Refrigerator
- Desk
- Private bathroom
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Rainfall showerhead
- Separate bedroom
Super premium Room

1 Double Bed
344-sq-foot room with city views

Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Free newspaper, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Air conditioning
- Refrigerator
- Desk
- Private bathroom
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Rainfall showerhead
- Separate bedroom
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
Premium Room

1 Double Bed
279-sq-foot room with city views

Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Free newspaper, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Air conditioning
- Refrigerator
- Desk
- Private bathroom
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Rainfall showerhead
- Separate bedroom
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
Super Premium Family Room

2 Large Twin Beds
384-sq-foot room with pool views

Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Free newspaper, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Air conditioning
- Refrigerator
- Desk
- Private bathroom
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Rainfall showerhead
- Separate bedroom

Guest Reviews

Sightsee08308520018 (10/5): Great experience - Was a very nice stay. We came to the hotel with a big group, managers hosted us really fast, all were so organized. We got a very good service, very polite stuff. Had very tasty food there, especially dinner. Also very nice comfortable rooms. Thank you
Divakar (2/5): - We came in the room and it was dirty and looks like it had not been cleaned. The bathroom was very dirty as well and towels were not clean. Bedsheets were not washed and there were random hairs on the sheet. The food was not seasoned and we had to order it 3 times. The lights went off twice and were many disturbing sounds playing at night.
Kashyapmurli (10/5): Good Hotel to Stay - It is a well appointed Hotel with a swimming pool. We stayed in their premium room for 4 days in Oct 2024. The room was spacious with quality furniture and premium furnishing. The bed was comfortable. The restaurant served quality food and the breakfast spread was extensive and tasty. Overall we enjoyed our stay at Mystic palms
74aakashk (10/5): Visit Again - Last Sunday I have stayed in hotel mystic palms with my family, we have booked club room on 04th floor, club room was much batter as per our expiation, room was clean and comfortable with basic amenities, pool was clean, food was delicious, front office team excellent & always ready for your help, Over all ------EXCELLENT SERVICE, EXCELLENT HOSPITALITY, KEEP IT UP , I will visit again ……………..
X1091YRrajeevs (10/5): Rajeev Srivastava on Mystic Palms Mathura - Excellent front office manager Mr. Vishal behavior. He has been very helpful and courteous. House keeping staff is also need special mention ready to serve. Good place to stay both for business executives and for family holidays.. Kudos.
pradeepabm (2/5): WORST HOTEL TO STAY IN MATHURA - Worst experience with the stay-in in the hotel. The lift was not working and the staff did not know when it would be repaired. The bathroom smelled bad, not cleaned. The wall was not maintained. The TV was not working. Breakfast was completely in satisfactory and worst taste. I personally recommend not to stay in this hotel. The hotel has extra charges for water bottles. Later they wanted to give water bottle. For this, they took several minutes. Monkeys are entering to pool area. Pool surroundings were found not cleaned up.
Guide36673973269 (2/5): Worst hotel ever stayed in. - The worst hotel ever. Horrible house keeping, room service, everything. Stayed for 2 nights but no running hot water. Room service for morning tea was refused. When ordered omelettes, eggs were over.
Inspire01672115729 (2/5): Bad Experience @HotelTheMysticPalmz - Hotel facility had a health hazard related issue. The water supplied in washroom had a smell of a chemical which was a concern On investigating, staff members (Krishan Mohan & Rahul) agreed that there is smell and water is conteminated Check-in was delayed by 1 hour 45 min beyond checking time. Room was not ready Tea ordered for room service was as cold as water. It had to be replaced Front desk asked for 100% payment, even though it was already paid via Goibibo Pathetic Experience!!
Vikkydelhi (10/5): Memorable stay - Food was too delicious ..this is the best hotel in Mathura vrandawan. great staff served us food with smile.. Room service is excllent . tradition Welcome by front office . if you donot know about temple or other visiting places then Front team will ready ur itinerry it is good job by front office team Rooms are specious and nice. club room is charming and attractive will definitely come again recommend to other.. Professional staff Professional Hotel
251630 (10/5): Awesome stay - Yesterday I have in hotel mystic palms Food was awesome Room is nice and specious professional staff Recommand to all stay there If you stay there please take club room It is very specious and good view room along with basic amenities Route 66. Restaurant Freeze Bar is awesome service
drsandyjain (4/5): staff is good, quality of hotel is not good - i stayed with family here on 9th july 2022. i will start with goods. goods: behaviour of staff, service, Air conditioning of the rooms, availability of hot water in bathroom, rooms size is good. bads: very very poor hygiene, laundry was not gud- sheets looked worn out and used-towels were old, the taps in bathroom were corroded, the nuts-bolts and screws of bath fittings were loose, bathroom was not hygienic, room was not hygienic, the water in bathroom was too hard and salty, if u wish to shower in hot water it will fill the bathroom with pungent sharp smell and will damage your hair and skin and burning sensation to eyes. above all- the food was not hygienic, we ordered something from kitchen and it was served in plate well covered with aluminium foil, as soon as i removed the foil, a live fly was embedded in the gravy of the food, i could not trust the kitchen to order anything else. final verdict: the hotel is not worth for what they charge
PARIMAL (2/5): - The property is not at all up to the mark. Very dirty inside the rooms and outside the corridor too. Don’t go by pictures listed for the property. It’s far away from the condition of the real property. Staff was trying hard to address the issues but the property itself needs major renovation. I had to change 3 rooms as there were issues for either AC, water in the bathroom or some or other reason the room was not checked before check in. I highly suggest to look for other properties in surrounding areas. Simply avoid this property.
Vipulpambhar (10/5): The best hotel in mathura - Its a very best hotel in mathura. All services are also best. I will give 5 stars. I like very much. All staffs are also polite. All staff are also good natured. The location is very convenient. Short and sweet its clean and convenient.
rupens16 (4/5): Primarily for Hosting Weddings, Not a Hotel - I stayed at the Mystic Palms in April 2022 for two nights. My primary reason for choosing this hotel was because I needed a hotel with a swimming pool. What is good about this place? - The restaurant serves great food. What is horrible? - The swimming pool water is untreated hard water, which burns your eyes. - The same hard water is in the bathrooms. So, when you shower do not open your eyes and avoid drinking this water. - Needed to get my room cleaned and informed the lady manager at the reception. After I got back from sightseeing, the room was not cleaned. - You will not get hot water in the bathroom till you call reception. Who will then switch on the centralized water heater. Their reason for not having hot water 24x7 is that it is not required in summers. This place is more of a place for hosting weddings. If I am paying 5 or 4 Star rates (Rs. 5500/night), then I expect Radisson-like quality. This was entirely missing in this place.
Smrshaishag (2/5): Pathetic and rude behaviour by supervisor. - manager was very rude and if you are in group. he would entertain you otherwise if you are 1 or 2 they will not let you sit on your place of choice and also tell tou that food woupd ve served late but other people who are in group will be served properly. he was characterless guy as he amwas expexting some tip or something from a class of people. i dont lnow hos name but he handled mathura outlet. becoz of his rude behaviour and disrespectful talk, we had to leave .
aps081994 (6/5): Review on services - Digusting service .. Called room care services since multiple calls no alertness in their services .. wifi not available only they have focused on rooms well suite is fine but still things missing .. housekeeping is asking for iron continues back what is included thn in suite .. please review before taking room
Therock_0000 (10/5): Food is tasty. Recommended to friends - Food was quite tasty. Hotel staff offer us Paneer Jwalamukhi, was very tasty. Dalchand is very helpful and courteous staff. offer a discount as well. Mathura people really need to visit the hotel and restaurant.
Manish-khl (10/5): Amazing Stay - The hotel was luxurious and affordable one , amazing hospitality by staff , Piyush was a great coordinator and made sure we had no problems at all , it was all clean and hygenic . HIGHLY RECOMMENDED .
Liverpoolclub (10/5): Visit - A beautiful experience staff was very supporting... Specifically Mr vishal who took gud care for us... One of d best employees....nice restaurant..... Best place to stay in mathura... Excellent location... On nh2
mannumegha14 (8/5): mathura visit - Nice atmosphere and hospitality. Special thanks to Mr.Bagel to arrange beautiful things in sort span of time and between covid issues. Thanks alot for giving us special treatment. Nice rooms Huge space Nice food Nice staff
Suyash12345678 (8/5): Great experience - Good hotel with nice ambiance, purely suitable for family.food quality is also good, but need to improve some complementary in same mentioned package. Hotel staff is also good and supportive. Overall good property for family people.
rachana083 (10/5): Excellent experience - It was a good experience for me and for my family. Their good food and quick service are commendable.The rooms were neat and clean. Special thanks to Ms.Kumkum Sharma for makes our stay comfortable and memorable.
Verified traveler (4/5): - hotel services were not good specially breakfast.
Verified traveler (10/5): - Excellent hotel!!! Well appointed room. Great service and tasty food.