Hotel Sopan Heights

Location: 17A/36 Gurudwara Road, New Delhi, in

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 12:00 PM - 12:00 AM

Check-out: 11:30 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Lift / Elevator
• Luggage storage
• Tour desk
• Ironing service
• Car hire
• Currency exchange
• Shared lounge/TV area
• Concierge service
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Thermometers for guests provided by property
• Key card access
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Reception hall
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Superior Double Room, 1 Bedroom

  1 Double Bed

  204-sq-foot room with garden views

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - Cable channels

  Food & Drink - Coffee/tea maker, electric kettle, 24-hour room service, and refrigerator (on request)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, slippers, and free toiletries

  Practical - Free newspaper, desk, and phone; rollaway beds (surcharge) available on request

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Desk
  • Private bathroom
  • Slippers
  • Electric kettle
  • Toilet paper
  • Shampoo
  • Free newspaper
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Free WiFi
  • Bedsheets provided
  • Soap
  • Electrical adapters/chargers
  • Change of towels (on request)
  • Change of bed sheets (on request)

• Standard Double Room

  The double room features a flat-screen TV with cable channels, a tea and coffee maker, a dining area, a wardrobe as well as garden views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Fan
  • Satellite channels
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Bottle of water
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Superior Queen Room

  Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a dining area as well as garden views. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Room

  Providing free toiletries, this double room includes a private bathroom with a walk-in shower and slippers. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a dining area as well as garden views. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Triple Room

  Offering free toiletries, this triple room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned triple room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a dining area as well as garden views. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Siby Bijoy (4/5): - Nothing. No value for money. Breakfast, stay, not good for the money paid
• Guest (9/5): -
• Deepak (9/5): -
• Kinley (8/5): the place is not noisy - The staff was really good. They upgraded us to deluxe room
• Daniel (9/5): Hotel bom, wifi ruim - O aspecto geral do hotel é limpo e moderno. Eu gostei da localização no bairro Karol Bagh, que tem metrô muito restaurante, loja e comércio interessantes nas proximidades. O preço é bom pelo que você recebe. Tem frigobar, a cama é grande, o silêncio me chamou atenção positivamente pois saí de hotel muito barulhento. Em um dia a água quente não funcionou e isso foi algo ruim. O ar condicionado poderia ser mais gelado e não é possível regular. O problema principal é que wi-fi não é bom, portanto não vá caso precise de uma boa conexão para trabalhar ou estudar.
• Ashok (8/5): Over all nice stay - Over all good Bath room faucet jaquar is very tight, water is trickling from shower & is very UNCOMFORTABLE for ladies while bathing. I think similarly water is also trickling from ac duct when u open the room door.
• Shah (1/5): Poor - Nothing Hot water for only 2 hour in winter season and no heater. Didn't get mineral water for 6 hrs
• Suresh (4/5): I have been staying in this hotel but last visit was disappointing due to cleanliness - Nothing as such Rooms not cleaned properly. Sofa and blanket covers had stains. Toilet and toilet role stand needs to be changed.
• Ramkissoon (10/5): - Good staff.
• sanju (8/5): -
• Marc (8/5): -
• somani (10/5): -
• Nath (9/5): -
• Sayoko (6/5): -
• Serhii (10/5): -
• Serhii (10/5): -
• Arpita (8/5): -
• Lucas (1/5): Don’t go there!! - Price Bathroom are not clean (toilets not washed) with a permanent smell, the Karol Bagh suburb is very dirty and a bit dangerous by night, a few dangerous street dogs and very strange people, hotel staff attention is not good, room pictures are misleading. My first room was smelling urine and so was the second one, suspicious stains on the sheets. Nothing more annoying than arriving in such a place after many flight hours.
• Indranil (10/5): -
• Dr (10/5): Exceptional -
• Baidya (1/5): Bad - Worst experience the staff was so lethargic The performance of food was also bad. the AC is not working the performance of is hotel day by day is worst specially the staff wo don't Care about
• Suresh (6/5): Overall ok but toilet cum bathroom needs repairing specially wash basin. - Room is neat and clean Bathroom needs to be renovated.
• Rashmi (6/5): Pleasant -
• Verma (10/5): Exceptional -
• Bhootooa (10/5): Exceptional -
• Pooja (6/5): Pleasant -
• Ivana (9/5): I could recommend this accomodation. - The location was perfect. The staff was attentive and very quick to accomodate requests such as early check-in or the room heater. The breakfast was Indian and delicious. Cleanliness was alright. Better than in other Delhi hotels we stayed in before.
• Vishutosh (9/5): Superb -
• Badaruddhin (10/5): Exceptional -
• Luxbabu (8/5): Very good -
• Arun (10/5): Exceptional - Restaurant and staff very good Want room but not available for next day
• Arpita (5/5): Passable - Location is perfect and breakfast was good I always stay in this hotel when I visit Delhi. But this time I was disappointed with room. Washbasin was leaking even shower pannel was broken. On complaining I was told plumber was called but he never turned up. So this time was bit disappointed.. but short stay so hopefully restroom issues will be rectified soon.
• Nath (10/5): Exceptional -
• Sarvesh (7/5): Pleasant stay - Decent breakfast. Mix of continental and indian. The restaurant menu consists of a wide variety of cuisines. Spacious room. AC and lift work fine. However, the fresh juice served during breakfast should be without salt to cater the likes of foreigners.
• Seemabrata (8/5): Very good -
• Ayan (4/5): The staff need to be taught to behave and not disturb guests in the middle of night by ringing bells - The location is fine and the rooms are usually good. I have been to this hotel earlier too. We were promised a superior room, but were given a smaller room with a tiny toilet attached toilet. As I informed, it was changed. We stayed for three night. In two of the nights, they ringed the bell at the night and said they have brought our luggage which is bogus since we didn't have any luggage left at the reception to carry. In the second day they did it twice, which was irritating after a long day. This happened even after I complained at the reception over phone that someone is disturbing me in this fashion. They served omelette to some people on 11th October in the breakfast. When I requested for an omelette on 12th October morning, the cook came up and started shouting that how can I ask for omelette during Navratri. I informed that I noted it was served the day before, but he screamed that it wasn't. This was very odd behaviour and discriminatory too. I didn't understand why they behaved so. It is possible because of the rating at booking.com after my visit in May 2024.
• Martin (9/5): Great value hotel in excellent. 2nd time staying and will be staying again -
• Viral (3/5): WILL NOT VISIT FOREVER - HOT WATER SUPPLY AND BATHROOM NOT WELL MAINTAINED
• Syed (6/5): Pleasant -
• Prakash (7/5): Good - moderate
• Hakimuddin (3/5): Poor -
• Krishna (10/5): Exceptional - Everything is fine Nothing
• Protap (8/5): Very good -
• Ayan (4/5): Disappointing - Comfortable and good breakfast, Not far from the Metro Station. We booked two rooms. Once we returned after a trip, we found that the key for one of the rooms was not working. We called the reception from the room we could enter using the inter-com, multiple times, to look into it the matter. After an hour I walked down. They took the card (key), operated in their computer and told me that now it will work. When I asked why this problem, I was told that this key came in touch with a mobile telephone. I am sure it didn't. The keys were in a bag which contained no mobile. I was curious why this happened even though we visited this hotel multiple times.
• Devi (8/5): Very good -
• Basith (10/5): Exceptional -
• Maeesha (6/5): Pleasant - They don't clean at all. I have found multiple times trash and dirt left behind by previous customers. They never ever clean the bathroom walls or glasses. It's nasty. They don't dust properly either. Everyday they barely sweep the floors and just change the beds. If the property was cleaned properly and well-maintained then it would be great value for money.
• Sudipta (10/5): Exceptional - Good All good
• Johann (9/5): Superb -
• Adam (8/5): Very good -
• Anshley (8/5): Very good -
• Bryar (8/5): Very good -
• Sybille (5/5): Bad atmosphere, good location - The shower if there had been hot water and the location. The rooms are spacious and cleanish. They are bright due to large windows and are quiet. There mostly was no hot water when one wanted to take a shower. The attitude of the staff, especially the restaurant manager, was appalling.
• Mohammad (8/5): Need little update - The location Poor breakfast
• Dominik (7/5): Comfortable start in India - Location, park view, support for SIM card purchase and hygienic and tasty local breakfast were the best aspects. Bath room hasn't seen descaling since it was first used.
• Xavier (9/5): Superb - The garden views and the room in general is very good. The food is also ok. The rooms in the 3rd floor are not well maintained. It is better to take rooms of the 1st floor.
• Asharani (4/5): Not good - Facilities are not well maintained. Housekeeping
• Sybille (5/5): Bad atmosphere - The rooms were spacious and well furnished (except for one mattress) with large windows. We especially enjoyed the rather quiet location and the view into the garden. The showers were great when there was hot water, which there mostly was not. Having an electric kettle was good. The hairdryer was brought up by the staff on request but was fetched away again when we were not in the room, which astonished us exceedingly. On our second stay, the ACs in both of our rooms worked just fine. The attitude of the staff (with the exception of the housekeeping staff) was really bad. Especially prominent in his inappropriate behaviour was the restaurant manager. To crown it all, when we checked out he went into one of our rooms and took the tip left there for the housekeeping staff (even though we had left him a tip earlier). We regard this as really inexcusable. If you are sensitive to atmosphere choose another hotel. Otherwise this is an OK choice. Further negative points: we had more cold showers than hot ones, one mattress was too old. On our first stay the AC in one of our rooms couldn't be regulated.
• Dr (7/5): Good -
• Wdbz (7/5): Good - A lot of staff were walking around but the bathroom looked like it hadn't seen any of them in a while. The restaurant waiter was very friendly. I didn't feel unwelcome but a little more hospitality wouldn't do them harm.
• Arpita (8/5): Very good -
• Nilesh (10/5): Exceptional -
• Chidambaresh (5/5): Passable - location Rude staff behaviour, small rooms then promised. bathroom and toilet was not upto mark
• Arman (8/5): Very good -
• Ashok (8/5): In general nice. - Hospitality of the hotel. Charging for drinking water for 1LTR.bottle of CLEAR Brand.
• Laxmi (8/5): Very good - Hotel is located near to Karol Baug market and all major attraction. Room was spacious and well ventilated. Could have provided toiletries.
• Gmelatur (7/5): some small imperfections, but great location, good food, wonderful stay! - very good, sumptuous breakfast, great beds, smoking room converted into a non-smoker, so bad smell remained always, kettle was not well cleaned, had to clean it ourselves!
• Patito (5/5): Passable - Well located, staff is very nice. Dirty, even after cleaning several times and no hot water. The rooms don't look like in the pictures, the furniture is old and dirty, dusty. No lamps near the bed.
• Syed (8/5): Very good -
• Maciekandmagda (9/5): Comfortable and peaceful stay in the heart of Karol Bagh - Very helpful and supportive staff. Rooms bright and clean. Well working A/C. Delicious breakfast.
• Siddharth (8/5): Very good -
• Binns (8/5): Very good -
• Prasad (10/5): humble and supportive attitude - I am writing to express my sincere gratitude for the exceptional treatment and support I received from the hotel staff and members during my recent illness. While staying at your esteemed establishment, I unfortunately fell ill and required assistance. I must commend the hotel staff for their prompt and efficient response to my situation. They were not only professional but also displayed great empathy and kindness. Their dedication to ensuring my comfort and well-being was truly remarkable. I would like to extend my appreciation to the entire team for going above and beyond in making my stay as comfortable as possible despite the unfortunate circumstances. Their humble and supportive attitude greatly contributed to my recovery process. It is because of this exceptional experience that I am writing to request a small favor. I kindly ask if it would be possible for you to convey my gratitude to the staff and members who assisted me during my stay. I believe it is important to recognize their outstanding service and express my heartfelt thanks for their dedication. Once again, I want to express my deepest gratitude for the exceptional care and support I received from your staff. It is truly a testament to the wonderful service you provide at your hotel.
• Vytenis (8/5): Very good -
• Divya (9/5): Great for the price. - Overall the experience was quite good. The room was spacious for the price and location was very close to the metro station. The hotel staff was quite polite and even kept our luggage for some hours after check-out. Check-in after midnight was possible. Really enjoyed their breakfast selection. The rooms were mostly clean but the washrooms could be better maintained.
• Timothy (3/5): Poor -
• Jordyn (6/5): Pleasant - The location was good and the price was nice. The staff was very accommodating. Definitely left a lot to be desired. Had to ask for a clean duvet cover as the original one was dirty. Also had no deadbolt lock.
• Gerardo (8/5): Very good -
• Gerardo (8/5): Very good -
• Gerardo (7/5): Good -
• Sanal (4/5): Disappointing - Location Huge difference in given photos and original condition
• Spinboat (4/5): Bed and shower, that's it. - Location was good Not much else.
• Gail (8/5): couldnt of been better - Friendly staff, good location had a meal thre 1 evening it was delicious and very cheap
• Marie (8/5): Nice stay in hotel with friendly staff - The room was big and the breakfast was nice The shower was cold and there was no airco.
• Kyung (1/5): Bad -
• Brinda (3/5): Not too bad - Room is spacious the bathroom requires lots of renovation. The room was cold and we asked for a heater. The hotel overcharged for taxi to airport. They charged INR1000 and payment to be made to the hotel
• Nilesh (10/5): Exceptional -
• Rattan (8/5): Very good 👍 - Very good 😊
• Pradhum (8/5): Very good -
• Francisca (4/5): Good location, poorly cleaned - The location is good, with many restaurants nearby and very close to the metro station. Overall, cleanliness is pretty bad, with stinks in all sheets, etc. The bathroom wasn’t also very clean. It does not have AC or heater. For this reasons, it definitely isn’t a comfortable stay.
• Rhiannon (1/5): Would not advise staying here. Pick somewhere else in Karol bagh. - Good location, less busy area. Short walk to the metro and good cafe down the street. Good wifi Scammed by staff - on arrival asked the hotel staff for assistance to get a SIM card to avoid being scammed. Only to have hotel staff join in on the scam! They took us to a SIM card dealer where we paid 1700 rupees for a 250 rupee plan. We were told by the hotel staff this was a good deal! They told us the plan was for 28 days with unlimited data, turns out it was 7 days with 1.5gig per day only! This left us stuck without internet unexpectedly. Also … Whole room smelt like mould Dirty room Poo stained toilet bowel with no cleaning brush Freezing cold, had to ask for a heater which barely kept us warm at night Staff members would only address my male partner Breakfast tasted bland/gross compared to all other food in india we have had so far
• Martina (7/5): Good - The location of the hotel is pretty good. The Karol Bagh metro station is really close by and the neighbourhood is lively, interesting and it has everything you might need. There is even a small park next to the hotel. The rooftop terrace is nice, although in December with fog and smog you don't really see anything from it. The staff is friendly and helpful and the food is not bad at all. Our room was fairly big, with a lovely window towards the park. However, it was not particularly clean (especially bed linen and towels were stained and smelly).
• Nundhlall (9/5): Superb - Great location for shopping at Karol Bagh, lovely breakfast and good size rooms. Great value for money Hot water was off and on.
• Leandro (7/5): The rooms are cold so ask for a heater, the water is cold too so ask the staff to raise the temperature of the water. - Location, staff were helpful. The bathroom and the bedroom were not very clean.
• Chad (7/5): Good - Location was good, bed was comfortable, and staff were very kind, super friendly, and always willing to help. And when I was unable to book a train ticket for the following day, one of the reception staff booked it on his personal credit card, without hesitation, or even a discussion about how I would pay him back. Amazing 🙌 The room was quite rundown, and not terribly clean. Fresh towels were never dry. Some days the shower was cold, some days it was slightly above cold. Room was freezing, and very damp. I would wake up and my clothes would be wet. However, once I realized room heaters were available these issues became much more manageable.
• Mariia (6/5): Good stay for couple days in Delhi - Spacious room, quiet at night, good bed, friendly staff, close to metro station It was cold (but we asked for a heater and with the heater on it was ok), no hot water at times, bathroom needs maintenance, some power sockets were not working, busy area
• Arun (7/5): Ok - Staff service Need 2 single beds but given 1 double bed
• Prasadini (6/5): Difficult to findout the hotel since Uber doesnt show the location. - Food was delicious. Some iof the staff members are very freindly. They have mentioned breakfast included in the room cost. At the venue they mentioned the breakfast would be charged seperatly. Staff and guests were noicely could not have a good sleep because the rooms are not air tight. Thuogh this is winter season heater was not available.
• Katrina (2/5): Would not recommend to stay here. No hot water. - Nice view of a garden outside my window. Room was not clean, there was hair all on floor. Pillows were dirty. No hot water. Cold air was on all night and I couldn’t turn it off so room was freezing. I booked a triple room and was not given the right room.
• Bastiaan (7/5): Good - Modern hotel, situated centrally, nice market/bazar for shopping close-by. Could be cleaner.

Photos