Tru By Hilton Madison West

Location: 8102 Watts Road , Madison, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Electric bicycle charging station
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Room service
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Shared lounge/TV area
• Board games/puzzles
• Wheelchair accessible
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Key access
• CCTV outside property
• Face masks for guests available
• 24-hour security
• Security alarm
• Key card access
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Billiards or pool table
• Free wired internet
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Games
• Housekeeping on request
• Wine release events
• Secured parking
• Electric bicycle charging station

Rooms Available

• Room, 1 King Bed, Accessible (Roll-In Shower)

  1 King Bed

  231 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 55-inch LCD TV with premium channels

  Food & Drink - Refrigerator

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk; cribs (free) available on request

  Comfort - Air conditioning, daily housekeeping, and climate-controlled heating

  Accessibility - Visual fire alarm

  Need to Know - Housekeeping on request

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Private bathroom
  • Satellite channels
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free Local calls
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Bathroom grab bars
  • Closed captioned TV
  • Visual fire alarm
  • Wheelchair-width doorways
  • Mobile key entry

• Room, 1 King Bed, Accessible, Bathtub (Hearing)

  1 King Bed

  231 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 55-inch LCD TV with premium channels

  Food & Drink - Refrigerator

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk; cribs (free) available on request

  Comfort - Air conditioning, daily housekeeping, and climate-controlled heating

  Accessibility - Visual fire alarm

  Need to Know - Housekeeping on request

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Private bathroom
  • Satellite channels
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free Local calls
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Bathroom grab bars
  • Closed captioned TV
  • Accessible bathtub
  • Visual fire alarm
  • Wheelchair-width doorways
  • Mobile key entry

• Room, 2 Queen Beds, Accessible, Bathtub

  2 Queen Beds

  231 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 55-inch LCD TV with premium channels

  Food & Drink - Refrigerator

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk; cribs (free) available on request

  Comfort - Air conditioning, daily housekeeping, and climate-controlled heating

  Accessibility - Visual fire alarm

  Need to Know - Housekeeping on request

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Private bathroom
  • Satellite channels
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free Local calls
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Bathroom grab bars
  • Closed captioned TV
  • Accessible bathtub
  • Visual fire alarm
  • Wheelchair-width doorways
  • Mobile key entry

• Room, 2 Queen Beds, Accessible (Roll-In Shower)

  2 Queen Beds

  231 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 55-inch LCD TV with premium channels

  Food & Drink - Refrigerator

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk; cribs (free) available on request

  Comfort - Air conditioning, daily housekeeping, and climate-controlled heating

  Accessibility - Visual fire alarm

  Need to Know - Housekeeping on request

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Private bathroom
  • Satellite channels
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free Local calls
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Bathroom grab bars
  • Closed captioned TV
  • Visual fire alarm
  • Wheelchair-width doorways
  • Mobile key entry

• Room, 1 King Bed, Accessible, Bathtub

  1 King Bed

  231 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 55-inch LCD TV with premium channels

  Food & Drink - Refrigerator

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk; cribs (free) available on request

  Comfort - Air conditioning, daily housekeeping, and climate-controlled heating

  Accessibility - Visual fire alarm

  Need to Know - Housekeeping on request

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Private bathroom
  • Satellite channels
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free Local calls
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Bathroom grab bars
  • Closed captioned TV
  • Accessible bathtub
  • Visual fire alarm
  • Wheelchair-width doorways
  • Mobile key entry

• Queen Room with Two Queen Beds - Mobility Access

  This air-conditioned quadruple room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Video
  • Private bathroom
  • Heating
  • Cots
  • Feather pillow
  • Hypoallergenic pillow
  • Privacy curtain

• Queen Room with Two Queen Beds - Hearing Access

  This quadruple room features air conditioning, heating and a TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Video
  • Heating
  • Cots
  • Feather pillow
  • Hypoallergenic pillow
  • Privacy curtain

• King Room

  This air-conditioned double room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Video
  • Private bathroom
  • Heating
  • Cots
  • Feather pillow
  • Hypoallergenic pillow
  • Privacy curtain

• King Room with Accessible Tub - Mobility Access

  The spacious double room provides air conditioning, heating, as well as a private bathroom featuring a bath and a hairdryer. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Video
  • Private bathroom
  • Heating
  • Cots
  • Feather pillow
  • Hypoallergenic pillow
  • Privacy curtain

• King Room - Hearing Access

  The spacious double room offers air conditioning, heating, as well as a private bathroom featuring a bath or a shower and a hairdryer. This double room features a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Video
  • Private bathroom
  • Heating
  • Cots
  • Feather pillow
  • Hypoallergenic pillow
  • Privacy curtain
  • Hearing accessible

• Queen Room with Two Queen Beds

  This quadruple room features air conditioning, heating and a TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Video
  • Heating
  • Cots
  • Feather pillow
  • Hypoallergenic pillow
  • Privacy curtain

Guest Reviews

• Heather (9/5): -
• Karen (9/5): -
• Oscar (9/5): -
• Ben (10/5): - Everything Nothing
• Porter (8/5): -
• Debra (8/5): -
• Gary (9/5): Good value overall - Friendly staff Digital check-in email didn’t work: message was website malfunction and black out window shade off track broken
• MARSHA (10/5): - Everything was great
• Emily (10/5): - It was very clean and modern looking, with lots of amenities. Rooms were a bit small but still comfortable.
• Alex (10/5): Amazing and worth it - Very clean and lots to do. Very great spot. Staff was super friendly and helped out so much.
• Jon (10/5): -
• Carole (8/5): My stay was okay without major problems but with several annoyances. - Staff were cordial and did their jobs smoothly and well. Nice colors and graphics in the decorations on common area walls. Contemporary furniture with clean lines. Silky bed linens, nice towels. Great breakfast. Uncarpeted floors in guest rooms so when the folks on the floor above stomped around after 7pm the noisy noise was annoying. Only 1 comfy chair in a room where 2-4 people could stay. No desk and chair - I really don’t like using my laptop in bed. Only 2 paper cups in a room where 2-4 people could stay in 2 queen beds. No simple bar soaps or little hand lotion containers, etc., but there were “hand wash” and “body wash” liquids in ugly plastic bottles hanging on the wall near the sink and in the shower - unsightly and a pain to use.
• Kern (9/5): -
• Bernadette (10/5): -
• Todd (5/5): - Location Room was sparse but clean It smelled so bad when we came into the hotel. It smelled awful for two days in the hallways and especially in the welcome area. Really bad. I actually wondered if our room would be clean enough to stay while we were just checking in.
• Annette (6/5): - Clean and friendly staff Bed uncomfortable and pillows were terrible
• Hanson (9/5): -
• Oleg (10/5): -
• JEREMY (7/5): Good spot if you’re on a tight budget - Good value, clean and comfortable bed! It’s a budget hotel, basic but good value
• MNTRAVELER (8/5): Great shower, clean. - The shower was great, fantastic water pressure. Clean room. The bed was a bit hard and the heat would not turn off, so it was hot all night.
• Trauma1 (8/5): - Hand soap and shower gel dispensers were empty.
• Alan (8/5): -
• Ashley (10/5): Relaxing - That it is close to my work and it’s quite Nothing
• Kevin (8/5): -
• Alice (4/5): Subpar property, won’t book again. I look for better. And would not recommend - The breakfast was alright, standard. The juice was good. The room was small and cramped, the TV was terrible and insane to use. The room was not comfortable at all. For the price it was not up to the standard I expect from a Hilton property.
• MUHAREM (10/5): N/A - Good Ok
• Joan (10/5): -
• Vladyslav (10/5): -
• Siriwan (9/5): -
• Cayden (10/5): -
• Iris (10/5): -
• Julia (7/5): Less than great night sleep - Attentive staff Bed was uncomfortable, pillows were lumpy, had to ask for a TV remote, no Kleenex
• Richard (10/5): Good value - Clean and no frills No pool
• Iris (9/5): -
• TRC (10/5): Consistently good value - Consistently good! Multiple stays and it's been clean and comfortable.
• Kate (8/5): -
• Nahum (10/5): -
• Kristin (7/5): - Bed was comfortable, room temp was easy to control, staff was friendly Doors on rooms close VERY LOUDLY and I was woken up multiple times due to doors closing in the hall. Also poor sound proofing between floors--could hear lots of foot stomping, people walking around in room above, kept me awake both nights of stay.
• Elizabeth (10/5): Great hotel, you won't be disappointed! - Whilst in Chicago I made a last minute decision to drive up to Madison to see a friend. I wasn't anticipating to find anything decent/affordable at the last minute, but TRU popped up. It had great reviews and the price was right. I got to the hotel quite late but there was someone there to greet me and was super friendly. The room was spacious, clean, and comfortable. Shower was wonderful. Simple but great. The breakfast was expansive and the checkout was easy. All in all a great place to stay! Nothing! It was perfect for my stay.
• Nghi Doan (9/5): -
• Gale (5/5): It was okay. - Clean No microwave in room; ADA tub didn’t have shower bench
• Rob (10/5): -
• Angela (10/5): -
• Williamson-Wynne (8/5): - The second sift desk clerk was wonderful. We got back late. There was no parking available in the front lot, so I had to park in the lot behind the building. She told my wife to let me know that she was leaving and that I could have her parking space.
• Lynne (7/5): Relaxing weekend in one of our favorite cities. - Breakfast was fine. Typical fair for this type of establishment. Wish the rooms would have been bigger and a second chair.
• Donna (8/5): Good value - Nice lobby area. Had a hard time separating our bill
• Angela (10/5): -
• Marianne (9/5): Great value for the price. - Staff was friendly, the room was clean and comfortable and the price was very reasonable We didn’t have an issues to report.
• XIONG (10/5): - Wonderful
• Maria De Los Angeles (10/5): Maravillosa estadía - El hotel es perfecto para lo que necesitábamos: un lugar cómodo e impecable donde dormir. El personal es demasiado amable, el desayuno es variado y generoso, nuestra estancia estuvo maravillosa. Todo me gustó, sin duda me hospedaré ahí de nuevo.
• James (10/5): - Clean room. Helpful staff. Recycle cans in a receptacle in lobbly.
• Sarah (10/5): - Huge lobby with games. Great breakfast. Gym is small but 24 hour. Everywhere was very clean and tidy.
• Pedro (8/5): - Good
• Tek (10/5): - Friendly greeting, clean room, ample space, decent breakfast.
• Jody (10/5): - Great place, a new concept for Himton and I like it. Will stay at a Tru again.
• Kathleen M. (10/5): - No issues
• Mohammed (10/5): - This hotel was one of cleanest hotel i've ever stayed add. Super friendly staff, room was very clean, and the beds are exceptional! Would absolutely stay at this Tru again.
• janice (10/5): - Clean great location Nice staff Great breakfast
• Marcus (6/5): -
• James (10/5): - Clean and friendly. Good location.
• John (8/5): - Maintenence need to rehang bathroom mirrors an inch higher so the facet levers have room to move without chipping the mirror frame or breaking the handle. I've stayed in 107, 207, and 307 and they all have the same issue.
• Noel (8/5): - Really nice area with loads of stores and restaurants nearby. Liked the layout of the room. Breakfast was good. Coffee was a little starbuck-sie bitter, not my preference. Could not get the room-darkening shade down because the metal chain that pulls it was broken. My wife loved the bed but it gave me a sore back, it was on the firm side. Could not get the TV remote to deliver a channel. It wanted to stay on the TRU-welcome screen. Arrows didn't seem to work on the remote unless you held them down for five seconds, which took a while to figure out. Really struggled with the TV, kind of gave up after a while. Possibly the remote needed new batteries.
• BRADLEY (6/5): - It was a basic hotel. Nothing fancy. Mattress was stained, window curtains didn’t go all the way down so light came in, the shower floor was dirty. Had what we needed for one night but won’t stay again.
• Jennifer (9/5): - Easy in and out of the area Coffee is old always
• Mark (10/5): - A very modern and excellent facility. Has all the amenities you would need for a terrific stay. There’s a pool table in the lobby along with an adequate gym for a quick workout. Madison is a wonderful town in which this facility is located. You could not ask for a better breakfast in the morning.
• Kyle (10/5): - Super clean. Really nice rooms
• Michael (10/5): - Nothing bad to say
• William (10/5): - Nice and clean room.
• Larry (9/5): It was very good - It was clean, the staff was friendly and the food was was very good No complaints
• Holly (10/5): - Great property and kind staff.
• Noreen (10/5): -
• John (8/5): - There is one handicapped accessible room wih two beds and roll in shower
• Chelsea (10/5): Relaxing and enjoyable - Clean Nothing
• Beth (2/5): - Hands down, the most obnoxious housekeeping staff I've ever encountered. And I work in the industry and travel a ton. Check out time says before noon. We had the DND sign on the door. They started knocking at 9:45. Told them we were staying until 11:30 due to an appointment. They proceeded to knock three more times.
• Elizabeth (8/5): Good location for touring Madison. - Breakfast was fine and the staff and lobby area was really nicely done and very clean. We were only there for one night, but it was pleasant to be there. The staff recommended a restaurant we could walk to and it had great food! The hotel even provided a coupon for the meal! It was not easy to locate, as in an area with many hotels and apartment buildings. Lots of car noise and a very busy area. No freezer to put our cooler ice pack. All this was pretty minor for one night, though.
• Nicole (8/5): - Excellent condition. Clean, safe place to stay. Conveniently located by many restaurants and shopping. I did wish there were microwaves in the rooms.
• Nancy (10/5): -
• Nancy (10/5): Great place! - The staff were helpful when we had to extend our stay. They had recommendations for restaurants and activities. The rooms were large and clean. Great place to stay!
• Gonzalez (8/5): -
• sara (9/5): -
• sara (9/5): -
• Rochelle H. (10/5): - Clean Good food Quiet
• David (9/5): -
• Juan (10/5): - So friendly and welcoming Breakfast was great too Thank you
• Debra (8/5): - Always a great place to stay for our Badger weekends. Thank you!
• Jennifer (10/5): - The tv remote is frustrating
• Nathaniel (10/5): Great hotel - Great hotel, clean, games available, good breakfast.
• Jennifer (10/5): - Property was modern n nice. Very clean, spacious bathrooms/showers. Front desk staff was friendly and professional. We had packages sent their for our college move in day. Everything was there and safely delivered.
• Su (10/5): - It was so clean and the bed was so comfy. It was a great place to stay while we visited Madison, WI.
• Melanie (10/5): - Stayed for a night and it’s very clean and modern!
• Allison (10/5): - Comfortable rooms, well apportioned. Great amenities in the coming area. I stayed only one night but would have been very happy longer.
• Nikki (10/5): Excellent stay and accommodations. - It was modern, the room was spotless and the staff were helpful and kind. I really liked the public areas in the lobby. There were people using the conversation and the activity areas. It was also nice that they had a snack bar. No dislikes.
• Sachin (10/5): - It was clean and the beds were very comfortable
• Peggy (10/5): - Beds were very firm everything else was amazing!
• Tammy (10/5): - Very clean and comfortable room.
• Brenda (10/5): - This was a very clean Hilton hotel, but it was a sparse room. There wasn’t an actual closet, but there was a decorative bar upon which to hang some of your clothes. There was one chair in the room, but it was very practical. The free breakfast was great in the morning. Basically, I came to the conclusion that Tru in Hilton terms means sparse, or Tru to basics.
• Bm (9/5): -
• Jacob (10/5): - It is a wonderful place to stay. Staff super helpful.
• Tiffany (8/5): - Didn’t love the breakfast options. Staff was fantastic! Great fitness room! Window shower looks great but is awkward when there are children and adults staying together.
• Evan (10/5): - Room was clean & bright. Breakfast was good. Staff were helpful.

Photos